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We're calling regarding the slow Internet you mentioned in the living room with our other representative. Mhmm. Yeah. So upon checking, there there doesn't seem to be any issue with the actual Internet speed from our end. Since the connection is only slow in the living room, it may be more of a Wi Fi coverage issue rather than an Internet service issue. So this can happen if the living room is far from the router or if there are walls, rooms, or furniture, or appliances blocking the Wi Fi signal. It can also happen if the router is placed in a corner, cabinet, or closed area. So are you connected with the 2.4 gigahertz when you're in the living room? Okay. So just to explain, 2.4 gigahertz Wi Fi works better for longer range. It covers more your house. Yeah. It's more stable through walls and obstacles, but slightly slower speeds compared to five g. So I suggest you also try connecting to 2.4 g and check if the Internet is still speed in the living room. So while for the five gigahertz, that works better for faster speeds, good for streaming, gaming, video calls, best when you're close to the router. But it doesn't travel as far as 2.4 g and can be weaker through walls. Yeah. So I suggest you, yeah, you also try to connect on 2.4 gigahertz. And we also did reboot on our network side just to refresh the Internet connection on our end Before doing the troubleshooting test, can you can we do a full power cycle with the router? Just turn it off for twenty minutes, then turn it back on and check again if the issue is still there. Yeah. Just to refresh because this sometimes solve any connectivity or lingering issues. It's like it's like a reboot. Yeah. Yeah. If the issue persists, if and if you need assistance, just give us a call again so we can help you. You're welcome. Bye. 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Hello. Good afternoon. This is Maureen from Airtel tech support. Yeah.\n\nAm I speaking with Salisbury? Yeah. We're calling regarding the slow Internet you mentioned in the living room with our other representative. Mhmm. Yeah.\n\nSo upon checking, there there doesn't seem to be any issue with the actual Internet speed from our end. Since the connection is only slow in the living room, it may be more of a Wi Fi coverage issue rather than an Internet service issue. So this can happen if the living room is far from the router or if there are walls, rooms, or furniture, or appliances blocking the Wi Fi signal. It can also happen if the router is placed in a corner, cabinet, or closed area. So are you connected with the 2.4 gigahertz when you're in the living room?\n\nOkay. So just to explain, 2.4 gigahertz Wi Fi works better for longer range. It covers more your house. Yeah. It's more stable through walls and obstacles, but slightly slower speeds compared to five g.\n\nSo I suggest you also try connecting to 2.4 g and check if the Internet is still speed in the living room. So while for the five gigahertz, that works better for faster speeds, good for streaming, gaming, video calls, best when you're close to the router. But it doesn't travel as far as 2.4 g and can be weaker through walls. Yeah. So I suggest you, yeah, you also try to connect on 2.4 gigahertz.\n\nAnd we also did reboot on our network side just to refresh the Internet connection on our end Before doing the troubleshooting test, can you can we do a full power cycle with the router? Just turn it off for twenty minutes, then turn it back on and check again if the issue is still there. Yeah. Just to refresh because this sometimes solve any connectivity or lingering issues. It's like it's like a reboot.\n\nYeah. Yeah. If the issue persists, if and if you need assistance, just give us a call again so we can help you. You're welcome. Bye.\n\nHave a great day.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.6399999,"end":2.96,"sentiment":"neutral","sentiment_score":0.1334962695837021},{"text":"Hello.","start":2.96,"end":3.36,"sentiment":"neutral","sentiment_score":0.1392621099948883},{"text":"Good afternoon.","start":3.6799998,"end":4.48,"sentiment":"positive","sentiment_score":0.3460126519203186},{"text":"This is Maureen from Airtel tech support.","start":4.48,"end":7.46,"sentiment":"neutral","sentiment_score":0.15763467976025172},{"text":"Yeah.","start":7.68,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.04215856269001961}],"sentiment":"neutral","sentiment_score":0.17586541703591743,"num_words":12,"start":2.6399999,"end":7.9199996},{"sentences":[{"text":"Am I speaking with 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in the living room, it may be more of a Wi Fi coverage issue rather than an Internet service issue.","start":33.96,"end":43.644997,"sentiment":"neutral","sentiment_score":-0.2586950436234474},{"text":"So this can happen if the living room is far from the router or if there are walls, rooms, or furniture, or appliances blocking the Wi Fi signal.","start":43.945,"end":55.1,"sentiment":"neutral","sentiment_score":-0.1594024087701525},{"text":"It can also happen if the router is placed in a corner, cabinet, or closed area.","start":56.04,"end":61.98,"sentiment":"neutral","sentiment_score":-0.1207377458922565},{"text":"So are you connected with the 2.4 gigahertz when you're in the living 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Yeah. Yeah. It's a little bit slow. Okay. Alright. Okay. Five. Okay. Oh, okay. Thank you. Okay. Alright. Okay. Thank you so much. Okay. Alright. Thank you. Okay. Bye. You too. 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Yeah. Yeah. It's a little bit slow. Okay.\n\nAlright. Okay. Five. Okay. Oh, okay.\n\nThank you. Okay. Alright. Okay. Thank you so much.\n\nOkay. Alright. Thank you. Okay. Bye.\n\nYou too. 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Hello. Good afternoon. This is Maureen from Airtel\n\nChannel 1: Yeah.\n\nChannel 0: tech support. Yeah. Am I speaking with Salisbury?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. We're calling regarding the slow Internet you mentioned in the living room with our other representative.\n\nChannel 1: Yeah. It's a little bit\n\nChannel 0: Mhmm.\n\nChannel 1: slow.\n\nChannel 0: Yeah. So upon checking, there there doesn't seem to be any issue with the actual Internet speed from our end. Since the connection is only slow in the living room, it may be more of a Wi Fi coverage issue rather than an\n\nChannel 1: Okay.\n\nChannel 0: Internet service issue. So this can\n\nChannel 1: Alright.\n\nChannel 0: happen if the living room is far from the router or if there are walls, rooms, or furniture, or appliances blocking the Wi Fi signal. It can also happen if the router is placed in a corner, cabinet, or closed area. So are you connected with the 2.4\n\nChannel 1: Okay.\n\nChannel 0: gigahertz when you're in the\n\nChannel 1: Five.\n\nChannel 0: living room? Okay. So just to explain, 2.4 gigahertz Wi Fi works better for longer range. It covers more your house. Yeah.\n\nIt's more stable through walls and obstacles, but slightly slower speeds compared to five g. So I suggest you also try connecting to 2.4 g and check if the Internet is still speed in the living room. So while for the five gigahertz, that works better for faster speeds, good for streaming, gaming, video calls, best when you're close to the router. But it doesn't\n\nChannel 1: Okay.\n\nChannel 0: travel as far as 2.4 g and can be weaker through walls. Yeah.\n\nChannel 1: Oh, okay.\n\nChannel 0: So I\n\nChannel 1: Thank\n\nChannel 0: suggest\n\nChannel 1: you.\n\nChannel 0: you, yeah, you also try to connect on 2.4 gigahertz. 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The representative suggests that it may be a Wi Fi coverage issue and recommends connecting to 2.4 gigahertz. They also advise the customer to reboot their network and check for issues with connectivity. The call ends with the representative offering assistance if the issue persists."},"intents":{"segments":[{"text":"tech support. Yeah.","start_word":10,"end_word":12,"intents":[{"intent":"Seek technical support","confidence_score":0.0001711445}]},{"text":"We're calling regarding the slow Internet you mentioned in the living room with our other representative. Yeah.","start_word":20,"end_word":36,"intents":[{"intent":"Discuss slow internet","confidence_score":0.03135293}]},{"text":"Since the connection is only slow in the living room, it may be more of a Wi Fi coverage issue rather than an Okay.","start_word":63,"end_word":86,"intents":[{"intent":"Explain wi-fi coverage","confidence_score":0.012725591}]},{"text":"So are you connected with the 2.4 Okay.","start_word":135,"end_word":142,"intents":[{"intent":"Confirm connection","confidence_score":0.25331846},{"intent":"Clarify connectivity","confidence_score":0.028647952}]},{"text":"So just to explain, 2.4 gigahertz Wi Fi works better for longer range. It covers more your house. Yeah.","start_word":152,"end_word":170,"intents":[{"intent":"Explain 2.4 gigahertz coverage","confidence_score":0.030370701}]},{"text":"Just to refresh because this sometimes solve any connectivity or lingering issues. Okay.","start_word":326,"end_word":338,"intents":[{"intent":"Troubleshoot connectivity","confidence_score":0.0008096427}]}]},"sentiments":{"segments":[{"text":"Yes. Hello. Good afternoon. This is Maureen from Airtel Yeah. tech support. Yeah. Am I speaking with Salisbury? Yeah. Yeah. We're calling regarding the slow Internet you mentioned in the living room with our other representative. Yeah. It's a little bit Mhmm. slow. Yeah. So upon checking, there there doesn't seem to be any issue with the actual Internet speed from our end. Since the connection is only slow in the living room, it may be more of a Wi Fi coverage issue rather than an Okay. Internet service issue. So this can Alright. happen if the living room is far from the router or if there are walls, rooms, or furniture, or appliances blocking the Wi Fi signal. It can also happen if the router is placed in a corner, cabinet, or closed area. So are you connected with the 2.4 Okay. gigahertz when you're in the Five. living room? Okay. So just to explain, 2.4 gigahertz Wi Fi works better for longer range. It covers more your house. Yeah. It's more stable through walls and obstacles, but slightly slower speeds compared to five g. So I suggest you also try connecting to 2.4 g and check if the Internet is still speed in the living room. So while for the five gigahertz, that works better for faster speeds, good for streaming, gaming, video calls, best when you're close to the router. But it doesn't Okay. travel as far as 2.4 g and can be weaker through walls. Yeah. Oh, okay.","start_word":0,"end_word":251,"sentiment":"neutral","sentiment_score":-0.03388353969369616},{"text":"So I Thank suggest you.","start_word":252,"end_word":256,"sentiment":"positive","sentiment_score":0.349017471075058},{"text":"you, yeah, you also try to connect on 2.4 gigahertz. And Okay. we also did reboot on our network side just to refresh the Internet connection on our end Before doing the troubleshooting test, can you can we do a full power cycle with the router? Just turn it off for twenty minutes, then turn it back on and check again if the issue is still there. Alright. Yeah. Just to refresh because this sometimes solve any connectivity or lingering issues. Okay.","start_word":257,"end_word":338,"sentiment":"neutral","sentiment_score":0.02303018420934677},{"text":"Thank It's you like so it's much.","start_word":339,"end_word":345,"sentiment":"positive","sentiment_score":0.40948936343193054},{"text":"like a reboot. Yeah. Yeah. If the issue persists, if and if you need assistance, just give us a call again Okay. so Alright.","start_word":346,"end_word":369,"sentiment":"neutral","sentiment_score":0.05018771812319755},{"text":"we can help Thank you. you. 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