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Thank you so much for calling your home account. How may I help you today? Thank you so much for your call. So just to confirm, you're referring to your Indian phone number.\n\nRight? Okay. This is Airtel Australia. You have reached wrong phone number because we are a Internet service provider. We don't service any other phone number asides with Australian number.\n\nSo you have to contact your local network, which is Airtel India, and we're a separate one. Mhmm. We are not on the position to provide those details because we are not affiliated to Airtel NJ. It just so happened the same name, but we are a separate organization. Yeah.\n\nYou're welcome. Have a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.04,"end":1.36,"sentiment":"neutral","sentiment_score":0.3105695843696594},{"text":"Thank you so much for calling your home account.","start":1.36,"end":3.6799998,"sentiment":"positive","sentiment_score":0.6173919571770562},{"text":"How may I help you today?","start":3.6799998,"end":5.06,"sentiment":"positive","sentiment_score":0.5687616368134817},{"text":"Thank you so much for your call.","start":24.415,"end":25.935,"sentiment":"neutral","sentiment_score":0.3222485865865435},{"text":"So just to confirm, you're referring to your Indian phone number.","start":25.935,"end":30.87,"sentiment":"neutral","sentiment_score":0.05457553352144631}],"sentiment":"positive","sentiment_score":0.3569334704319344,"num_words":34,"start":1.04,"end":30.87},{"sentences":[{"text":"Right?","start":30.87,"end":31.37,"sentiment":"neutral","sentiment_score":0.01658836379647255},{"text":"Okay.","start":32.79,"end":33.29,"sentiment":"neutral","sentiment_score":-0.015447592362761496},{"text":"This is Airtel Australia.","start":33.75,"end":35.370003,"sentiment":"neutral","sentiment_score":-0.035670602694153786},{"text":"You have reached wrong phone number because we are a Internet service provider.","start":35.75,"end":40.25,"sentiment":"neutral","sentiment_score":-0.22777576515307793},{"text":"We don't service any other phone number asides with Australian number.","start":40.79,"end":46.364998,"sentiment":"neutral","sentiment_score":-0.20199305496432565}],"sentiment":"neutral","sentiment_score":-0.1774850063646833,"num_words":30,"start":30.87,"end":46.364998},{"sentences":[{"text":"So you have to contact your local network, which is Airtel India, and we're a separate one.","start":46.364998,"end":53.024998,"sentiment":"neutral","sentiment_score":-0.10045112888602649},{"text":"Mhmm.","start":60.125,"end":60.625,"sentiment":"neutral","sentiment_score":-0.24827101826667783},{"text":"We are not on the position to provide those details because we are not affiliated to Airtel NJ.","start":62.86,"end":70.13494,"sentiment":"neutral","sentiment_score":-0.27041512810521656},{"text":"It just so happened the same name, but we are a separate organization.","start":70.13494,"end":73.91494,"sentiment":"neutral","sentiment_score":-0.18369338833368742},{"text":"Yeah.","start":76.61494,"end":77.11494,"sentiment":"neutral","sentiment_score":0.11015179753303528}],"sentiment":"neutral","sentiment_score":-0.18202549532055856,"num_words":50,"start":46.364998,"end":77.11494},{"sentences":[{"text":"You're welcome.","start":77.65494,"end":78.45494,"sentiment":"positive","sentiment_score":0.42157629132270813},{"text":"Have a good one.","start":78.45494,"end":79.254944,"sentiment":"positive","sentiment_score":0.49809663742780685},{"text":"Bye bye.","start":79.254944,"end":79.99494,"sentiment":"neutral","sentiment_score":0.13962790742516518}],"sentiment":"positive","sentiment_score":0.38934936840087175,"num_words":8,"start":77.65494,"end":79.99494}]}}]},{"alternatives":[{"transcript":"Hi. I have an Airtel connection with my Indian number. And I recently activated an international package so I can get my OTPs and stuff, but I'm not getting anything. I activated it last night. I'm not getting a single incoming message. Yeah. Yeah. But now my question is how would I contact them? Because I can't call them from my Indian number. I they don't seem to have an international number. Oh, okay. Alright. 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I have an Airtel connection with my Indian number. And I recently activated an international package so I can get my OTPs and stuff, but I'm not getting anything. I activated it last night. I'm not getting a single incoming message.\n\nYeah. Yeah. But now my question is how would I contact them? Because I can't call them from my Indian number. I they don't seem to have an international number.\n\nOh, okay. Alright. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.8399997,"end":6.3399997,"sentiment":"neutral","sentiment_score":-0.00244014710187912},{"text":"I have an Airtel connection with my Indian number.","start":6.7999997,"end":9.94,"sentiment":"neutral","sentiment_score":-0.017186985661586125},{"text":"And I recently activated an international package so I can get my OTPs and stuff, but I'm not getting anything.","start":10.88,"end":18.125,"sentiment":"neutral","sentiment_score":-0.11970818303525448},{"text":"I activated it last night.","start":18.125,"end":19.244999,"sentiment":"neutral","sentiment_score":-0.17240128815174102},{"text":"I'm not getting a single incoming message.","start":19.244999,"end":22.625,"sentiment":"negative","sentiment_score":-0.37004123415265766}],"sentiment":"neutral","sentiment_score":-0.14294242282353697,"num_words":42,"start":5.8399997,"end":22.625},{"sentences":[{"text":"Yeah.","start":31.61,"end":32.11,"sentiment":"neutral","sentiment_score":-0.008688420988619328},{"text":"Yeah.","start":51.864998,"end":52.265,"sentiment":"neutral","sentiment_score":-0.0493694543838501},{"text":"But now my question is how would I contact them?","start":52.265,"end":55.545,"sentiment":"neutral","sentiment_score":-0.08252867534756661},{"text":"Because I can't call them from my Indian number.","start":55.545,"end":58.51,"sentiment":"neutral","sentiment_score":-0.29886379175715977},{"text":"I they don't seem to have an international number.","start":58.51,"end":61.25,"sentiment":"neutral","sentiment_score":-0.3038766284783681}],"sentiment":"neutral","sentiment_score":-0.21026694703226287,"num_words":30,"start":31.61,"end":61.25},{"sentences":[{"text":"Oh, okay.","start":75.325005,"end":76.205,"sentiment":"neutral","sentiment_score":0.017497525550425053},{"text":"Alright.","start":76.205,"end":76.685,"sentiment":"neutral","sentiment_score":0.05946105718612671},{"text":"Thank you.","start":76.685,"end":77.425,"sentiment":"neutral","sentiment_score":0.3285856395959854}],"sentiment":"neutral","sentiment_score":0.15032547749578953,"num_words":5,"start":75.325005,"end":77.425}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling your home account. How may I help you today?\n\nChannel 1: Hi. I have an Airtel connection with my Indian number. And I recently activated an international package so I can get my OTPs and stuff, but I'm not getting anything. I activated it last night. I'm not getting a single incoming message.\n\nChannel 0: Thank you so much for your call. So just to confirm, you're referring to your Indian phone number. Right?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. This is Airtel Australia. You have reached wrong phone number because we are a Internet service provider. We don't service any other phone number asides with Australian number. So you have to contact your local network, which is Airtel India, and we're\n\nChannel 1: Yeah.\n\nChannel 0: a separate\n\nChannel 1: But\n\nChannel 0: one.\n\nChannel 1: now my question is how would I contact them? Because I can't call them from my Indian number. I they don't seem to have an international\n\nChannel 0: Mhmm.\n\nChannel 1: number.\n\nChannel 0: We are not on the position to provide those details because we are not affiliated to Airtel NJ. It just so happened the same name, but we are a separate organization.\n\nChannel 1: Oh, okay. Alright.\n\nChannel 0: Yeah.\n\nChannel 1: Thank you.\n\nChannel 0: You're welcome. Have a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.04,"end":1.36,"sentiment":"neutral","sentiment_score":0.3105695843696594},{"text":"Thank you so much for calling your home account.","start":1.36,"end":3.6799998,"sentiment":"positive","sentiment_score":0.6173919571770562},{"text":"How may I help you today?","start":3.6799998,"end":5.06,"sentiment":"positive","sentiment_score":0.5687616368134817}],"sentiment":"positive","sentiment_score":0.5799791887402534,"channel":0,"num_words":16,"start":1.04,"end":5.06},{"sentences":[{"text":"Hi.","start":5.8399997,"end":6.3399997,"sentiment":"neutral","sentiment_score":-0.00244014710187912},{"text":"I have an Airtel connection with my Indian number.","start":6.7999997,"end":9.94,"sentiment":"neutral","sentiment_score":-0.017186985661586125},{"text":"And I recently activated an international package so I can get my OTPs and stuff, but I'm not getting anything.","start":10.88,"end":18.125,"sentiment":"neutral","sentiment_score":-0.11970818303525448},{"text":"I activated it last night.","start":18.125,"end":19.244999,"sentiment":"neutral","sentiment_score":-0.17240128815174102},{"text":"I'm not getting a single incoming message.","start":19.244999,"end":22.625,"sentiment":"negative","sentiment_score":-0.37004123415265766}],"sentiment":"neutral","sentiment_score":-0.14294242282353697,"channel":1,"num_words":42,"start":5.8399997,"end":22.625},{"sentences":[{"text":"Thank you so much for your call.","start":24.415,"end":25.935,"sentiment":"neutral","sentiment_score":0.3222485865865435},{"text":"So just to confirm, you're referring to your Indian phone number.","start":25.935,"end":30.87,"sentiment":"neutral","sentiment_score":0.05457553352144631},{"text":"Right?","start":30.87,"end":31.37,"sentiment":"neutral","sentiment_score":0.01658836379647255}],"sentiment":"neutral","sentiment_score":0.15119259677043087,"channel":0,"num_words":19,"start":24.415,"end":31.37},{"sentences":[{"text":"Yeah.","start":31.61,"end":32.11,"sentiment":"neutral","sentiment_score":-0.008688420988619328}],"sentiment":"neutral","sentiment_score":-0.008688420988619328,"channel":1,"num_words":1,"start":31.61,"end":32.11},{"sentences":[{"text":"Okay.","start":32.79,"end":33.29,"sentiment":"neutral","sentiment_score":-0.015447592362761496},{"text":"This is Airtel Australia.","start":33.75,"end":35.370003,"sentiment":"neutral","sentiment_score":-0.035670602694153786},{"text":"You have reached wrong phone number because we are a Internet service provider.","start":35.75,"end":40.25,"sentiment":"neutral","sentiment_score":-0.22777576515307793},{"text":"We don't service any other phone number asides with Australian number.","start":40.79,"end":46.364998,"sentiment":"neutral","sentiment_score":-0.20199305496432565},{"text":"So you have to contact your local network, which is Airtel India, and we're","start":46.364998,"end":51.965,"sentiment":"neutral","sentiment_score":-0.10680808339800153}],"sentiment":"neutral","sentiment_score":-0.1589872493560231,"channel":0,"num_words":43,"start":32.79,"end":51.965},{"sentences":[{"text":"Yeah.","start":51.864998,"end":52.265,"sentiment":"neutral","sentiment_score":-0.0493694543838501}],"sentiment":"neutral","sentiment_score":-0.0493694543838501,"channel":1,"num_words":1,"start":51.864998,"end":52.265},{"sentences":[{"text":"a separate","start":51.965,"end":52.524998,"sentiment":"neutral","sentiment_score":-0.07048605754971504}],"sentiment":"neutral","sentiment_score":-0.07048605754971504,"channel":0,"num_words":2,"start":51.965,"end":52.524998},{"sentences":[{"text":"But","start":52.265,"end":52.765,"sentiment":"neutral","sentiment_score":-0.05048670992255211}],"sentiment":"neutral","sentiment_score":-0.05048670992255211,"channel":1,"num_words":1,"start":52.265,"end":52.765},{"sentences":[{"text":"one.","start":52.524998,"end":53.024998,"sentiment":"neutral","sentiment_score":-0.07138390839099884}],"sentiment":"neutral","sentiment_score":-0.07138390839099884,"channel":0,"num_words":1,"start":52.524998,"end":53.024998},{"sentences":[{"text":"now my question is how would I contact them?","start":53.144997,"end":55.545,"sentiment":"neutral","sentiment_score":-0.08608889372812377},{"text":"Because I can't call them from my Indian number.","start":55.545,"end":58.51,"sentiment":"neutral","sentiment_score":-0.29886379175715977},{"text":"I they don't seem to have an international","start":58.51,"end":60.609997,"sentiment":"neutral","sentiment_score":-0.3089669868350029}],"sentiment":"neutral","sentiment_score":-0.22831961784798366,"channel":1,"num_words":26,"start":53.144997,"end":60.609997},{"sentences":[{"text":"Mhmm.","start":60.125,"end":60.625,"sentiment":"neutral","sentiment_score":-0.24827101826667783}],"sentiment":"neutral","sentiment_score":-0.24827101826667783,"channel":0,"num_words":1,"start":60.125,"end":60.625},{"sentences":[{"text":"number.","start":60.75,"end":61.25,"sentiment":"neutral","sentiment_score":-0.2631537616252899}],"sentiment":"neutral","sentiment_score":-0.2631537616252899,"channel":1,"num_words":1,"start":60.75,"end":61.25},{"sentences":[{"text":"We are not on the position to provide those details because we are not affiliated to Airtel NJ.","start":62.86,"end":70.13494,"sentiment":"neutral","sentiment_score":-0.27041512810521656},{"text":"It just so happened the same name, but we are a separate organization.","start":70.13494,"end":73.91494,"sentiment":"neutral","sentiment_score":-0.18369338833368742}],"sentiment":"neutral","sentiment_score":-0.23404794691070432,"channel":0,"num_words":31,"start":62.86,"end":73.91494},{"sentences":[{"text":"Oh, okay.","start":75.325005,"end":76.205,"sentiment":"neutral","sentiment_score":0.017497525550425053},{"text":"Alright.","start":76.205,"end":76.685,"sentiment":"neutral","sentiment_score":0.05946105718612671}],"sentiment":"neutral","sentiment_score":0.03148536942899227,"channel":1,"num_words":3,"start":75.325005,"end":76.685},{"sentences":[{"text":"Yeah.","start":76.61494,"end":77.11494,"sentiment":"neutral","sentiment_score":0.11015179753303528}],"sentiment":"neutral","sentiment_score":0.11015179753303528,"channel":0,"num_words":1,"start":76.61494,"end":77.11494},{"sentences":[{"text":"Thank you.","start":76.685,"end":77.425,"sentiment":"neutral","sentiment_score":0.3285856395959854}],"sentiment":"neutral","sentiment_score":0.3285856395959854,"channel":1,"num_words":2,"start":76.685,"end":77.425},{"sentences":[{"text":"You're welcome.","start":77.65494,"end":78.45494,"sentiment":"positive","sentiment_score":0.42157629132270813},{"text":"Have a good one.","start":78.45494,"end":79.254944,"sentiment":"positive","sentiment_score":0.49809663742780685},{"text":"Bye bye.","start":79.254944,"end":79.99494,"sentiment":"neutral","sentiment_score":0.13962790742516518}],"sentiment":"positive","sentiment_score":0.38934936840087175,"channel":0,"num_words":8,"start":77.65494,"end":79.99494}]},"summary":{"result":"success","short":"The customer is calling because they activated an international package on their Indian phone number, but they are not receiving any incoming messages. The agent confirms the customer's phone number and explains that Airtel Australia is a separate organization and cannot provide international details. The call ends with the agent thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"I have an Airtel connection with my Indian number. And I recently activated an international package so I can get my OTPs and stuff, but I'm not getting anything. I activated it last night. I'm not getting a single incoming message.","start_word":17,"end_word":57,"intents":[{"intent":"Request otps","confidence_score":0.022029858}]},{"text":"I have an Airtel connection with my Indian number. And I recently activated an international package so I can get my OTPs and stuff, but I'm not getting anything. I activated it last night. I'm not getting a single incoming message. Thank you so much for your call. So just to confirm, you're referring to your Indian phone number. Right? Yeah.","start_word":17,"end_word":77,"intents":[{"intent":"Confirm connection","confidence_score":0.08566226}]},{"text":"This is Airtel Australia. You have reached wrong phone number because we are a Internet service provider. We don't service any other phone number asides with Australian number. So you have to contact your local network, which is Airtel India, and we're Yeah.","start_word":79,"end_word":121,"intents":[{"intent":"Contact network","confidence_score":0.12208676},{"intent":"Provide contacts","confidence_score":0.0038967598}]},{"text":"We are not on the position to provide those details because we are not affiliated to Airtel NJ. It just so happened the same name, but we are a separate organization. Oh, okay.","start_word":154,"end_word":186,"intents":[{"intent":"Provide details","confidence_score":0.054297104}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.3105695843696594},{"text":"Thank you so much for calling your home account. How may I help you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.5966998934745789},{"text":"Hi. I have an Airtel connection with my Indian number. And I recently activated an international package so I can get my OTPs and stuff, but I'm not getting anything. I activated it last night.","start_word":16,"end_word":50,"sentiment":"neutral","sentiment_score":-0.10442459583282472},{"text":"I'm not getting a single incoming message.","start_word":51,"end_word":57,"sentiment":"negative","sentiment_score":-0.35710081458091736},{"text":"Thank you so much for your call. So just to confirm, you're referring to your Indian phone number. Right? Yeah. Okay. This is Airtel Australia. You have reached wrong phone number because we are a Internet service provider. We don't service any other phone number asides with Australian number. So you have to contact your local network, which is Airtel India, and we're Yeah. a separate But one. now my question is how would I contact them? Because I can't call them from my Indian number. I they don't seem to have an international Mhmm. number. We are not on the position to provide those details because we are not affiliated to Airtel NJ. It just so happened the same name, but we are a separate organization. Oh, okay. Alright. Yeah. Thank you.","start_word":58,"end_word":190,"sentiment":"neutral","sentiment_score":-0.12052591145038603},{"text":"You're welcome. Have a good one.","start_word":191,"end_word":196,"sentiment":"positive","sentiment_score":0.4534279406070709},{"text":"Bye bye.","start_word":197,"end_word":198,"sentiment":"neutral","sentiment_score":0.15421968698501587}],"average":{"sentiment":"neutral","sentiment_score":-0.052173852047204095}}}}