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Thank you so much. Nice to have you on the line. Let me just go over to your account here. Just bear with me. You're welcome. Oh, yeah. I do see in here that you successfully set up your direct debit using your bank account. And I'm showing here that since today is the tenth, your payment already processed and it's showing pending. We're just waiting for this to have it posted and cleared out from your bank, then your first invoice will be settled. So once your on a monthly basis, once your payment has been successfully processed, once it's zeroed, you will receive a official payment receipt to your email address. And, technically, our back end is processing all direct debit setup between the seventh till the tenth, and the latest is the eleventh to make sure all invoices are paid on time. Mhmm. Mhmm. Yes. It should be cleared out. It's already been processed by our back end account since it's set up as direct debit automatic payment. And then on a monthly basis as well, if there's any problem with the payment, it did not go through, something like that, we will reach out to you. So on your end, what you need to ensure is the finances or funds that are available within those period to make sure that the payment will be completed and amount will be posted on your account. Because it's also set up on our, billing system. All payments that did not go through or all invoices that has been unpaid from twelve onwards, it will be assessing, like, a $10 late fee. But I could see in here your payment is on process, showing pending. Mhmm. Yeah. That's so sweet. We really appreciate that. Anything else that I may help you today? Okay. That that's wonderful. It's my pleasure to help you today, and thank you so much for your time. You do have a great day, and be safe. Thank you. 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really appreciate that.","start":180.675,"end":182.35501,"sentiment":"positive","sentiment_score":0.6681446731090546},{"text":"Anything else that I may help you today?","start":182.35501,"end":184.375,"sentiment":"neutral","sentiment_score":0.3159591443836689},{"text":"Okay.","start":186.27501,"end":186.595,"sentiment":"positive","sentiment_score":0.4147781431674957}],"sentiment":"positive","sentiment_score":0.46043408968869376,"num_words":17,"start":179.315,"end":186.595},{"sentences":[{"text":"That that's wonderful.","start":186.595,"end":187.57501,"sentiment":"positive","sentiment_score":0.6254174908002218},{"text":"It's my pleasure to help you today, and thank you so much for your time.","start":187.63501,"end":190.755,"sentiment":"positive","sentiment_score":0.7612906535466512},{"text":"You do have a great day, and be safe.","start":190.755,"end":192.695,"sentiment":"positive","sentiment_score":0.7226326598061455},{"text":"Thank you.","start":194.25894,"end":194.89894,"sentiment":"positive","sentiment_score":0.6765443682670593},{"text":"Bye.","start":194.89894,"end":195.39894,"sentiment":"neutral","sentiment_score":-0.08849629759788513}],"sentiment":"positive","sentiment_score":0.7021299550930659,"num_words":30,"start":186.595,"end":195.39894}]}}]},{"alternatives":[{"transcript":"Hi. I'm just calling regarding my direct debit payments for my Internet. So it's also my first time this month receiving my invoice from a new member. Do you want me to give, like, a number or something first just so you have that on file, or what would you like me to do? Sure. Aditi Ravindran, so a d I t I, and last name, r a v I n d r a n, and date of birth is 05/29/2004. K. Thank you. Yep. Mhmm. Yes. Mhmm. Yes. Okay. Okay. So I just wanna check if, like, kind of being processed on my end, but it's, like, waiting to take it out of the account because I was just a bit nervous just in case it's late because I just decided to do the direct, the payment. So it should take it in time. Correct? Okay. Yes. Okay. Yes. Yeah. Yes. Okay. Perfect. Thank you. I just wanna make sure that, you know, it was okay. Like, there was gonna be any, like, issues or anything. So I just wanted to double check it. So thank you so much for your help. That was it. Thank you so much. You too. Bye. Take 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I'm just calling regarding my direct debit payments for my Internet. So it's also my first time this month receiving my invoice from a new member. Do you want me to give, like, a number or something first just so you have that on file, or what would you like me to do? Sure.\n\nAditi Ravindran, so a d I t I, and last name, r a v I n d r a n, and date of birth is 05/29/2004. K. Thank you. Yep. Mhmm.\n\nYes. Mhmm. Yes. Okay. Okay.\n\nSo I just wanna check if, like, kind of being processed on my end, but it's, like, waiting to take it out of the account because I was just a bit nervous just in case it's late because I just decided to do the direct, the payment. So it should take it in time. Correct? Okay. Yes.\n\nOkay. Yes. Yeah. Yes. Okay.\n\nPerfect. Thank you. I just wanna make sure that, you know, it was okay. Like, there was gonna be any, like, issues or anything. So I just wanted to double check it.\n\nSo thank you so much for your help. That was it. Thank you so much. You too. 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How may I help you today?\n\nChannel 1: Hi. I'm just calling regarding my direct debit payments for my Internet. So it's also my first time this month receiving my invoice from a new member. Do you want\n\nChannel 0: Mhmm.\n\nChannel 1: me to give, like, a number or something first just so you have that on file, or what would you like me to do?\n\nChannel 0: Oh, sure. Thank you so much for giving us a call. I'll be glad to assist you. May I have your full name and your date of birth?\n\nChannel 1: Sure. Aditi Ravindran, so a d I t I, and\n\nChannel 0: Mhmm.\n\nChannel 1: last name, r a v I n d r a n, and date of birth is 05/29/2004.\n\nChannel 0: Thank you so much. Nice to have you on the line. Let me just go over to your account here. Just bear with me.\n\nChannel 1: K. Thank you.\n\nChannel 0: You're welcome. Oh, yeah. I do see in here that you successfully set up your direct debit using your\n\nChannel 1: Yep.\n\nChannel 0: bank account. And\n\nChannel 1: Mhmm.\n\nChannel 0: I'm showing here that since today is the tenth, your payment already processed and it's showing pending. We're\n\nChannel 1: Yes.\n\nChannel 0: just waiting for this to have it posted and cleared out from your bank, then your first invoice will be settled. So once your on a monthly basis, once your payment has been successfully processed, once it's zeroed, you will receive a official payment receipt to\n\nChannel 1: Mhmm.\n\nChannel 0: your email address. And, technically, our back end is processing all direct debit setup between\n\nChannel 1: Yes.\n\nChannel 0: the seventh till the tenth, and the latest is the eleventh to make sure all invoices are paid on time.\n\nChannel 1: Okay. Okay. So I just wanna check if, like, kind of being processed on my end, but it's, like, waiting to take it out of the account\n\nChannel 0: Mhmm.\n\nChannel 1: because I was just a bit nervous just in case it's late because I just decided to do the direct, the payment. So it should take it in time. Correct?\n\nChannel 0: Mhmm. Yes. It should be\n\nChannel 1: Okay.\n\nChannel 0: cleared out. It's already been processed by our\n\nChannel 1: Yes.\n\nChannel 0: back end account since it's set up\n\nChannel 1: Okay.\n\nChannel 0: as direct debit automatic payment. And then on\n\nChannel 1: Yes.\n\nChannel 0: a monthly basis as well, if there's any problem with the payment, it did not go through, something like that, we will reach\n\nChannel 1: Yeah.\n\nChannel 0: out to you. So on your end, what you need to ensure is the finances or funds that are available within those period to make sure that the payment will be completed and amount will\n\nChannel 1: Yes.\n\nChannel 0: be posted on your account. Because it's also set up on our, billing system. All payments that did not go through or all invoices that has been unpaid from twelve onwards, it will be assessing, like, a $10 late fee. But I could see in here your payment is on process, showing pending.\n\nChannel 1: Okay. Perfect. Thank you. I just wanna make sure that, you know, it was okay. Like, there was gonna be any, like, issues or anything.\n\nSo I just wanted to double check\n\nChannel 0: Mhmm.\n\nChannel 1: it. So thank you so much for your help.\n\nChannel 0: Yeah. That's so sweet. We really appreciate that. Anything else that I may help you today?\n\nChannel 1: That was it. Thank you so much.\n\nChannel 0: Okay. That that's wonderful. It's my pleasure to help you today, and thank you so much for your time. You do have a great day, and be safe.\n\nChannel 1: You too. Bye.\n\nChannel 0: Thank\n\nChannel 1: Take care.\n\nChannel 0: you. Bye.","paragraphs":[{"sentences":[{"text":"This is your account.","start":0.24,"end":1.46,"sentiment":"neutral","sentiment_score":0.20836322382092476},{"text":"How may I help you today?","start":1.5999999,"end":2.98,"sentiment":"positive","sentiment_score":0.3391713798046112}],"sentiment":"neutral","sentiment_score":0.28684811741113664,"channel":0,"num_words":10,"start":0.24,"end":2.98},{"sentences":[{"text":"Hi.","start":4.08,"end":4.58,"sentiment":"neutral","sentiment_score":0.06495331972837448},{"text":"I'm just calling regarding my direct debit payments for my Internet.","start":4.7999997,"end":10.34,"sentiment":"neutral","sentiment_score":0.11609132824973627},{"text":"So it's also my first time this month receiving my invoice from a new member.","start":10.88,"end":16.145,"sentiment":"neutral","sentiment_score":0.1558905524512132},{"text":"Do you 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too.","start":193.33888,"end":193.89888,"sentiment":"neutral","sentiment_score":0.24062833189964294},{"text":"Bye.","start":193.89888,"end":194.37888,"sentiment":"neutral","sentiment_score":0.22477185726165771}],"sentiment":"neutral","sentiment_score":0.23534284035364786,"channel":1,"num_words":3,"start":193.33888,"end":194.37888},{"sentences":[{"text":"Thank","start":194.25894,"end":194.57893,"sentiment":"positive","sentiment_score":0.8003786206245422}],"sentiment":"positive","sentiment_score":0.8003786206245422,"channel":0,"num_words":1,"start":194.25894,"end":194.57893},{"sentences":[{"text":"Take care.","start":194.37888,"end":195.03888,"sentiment":"positive","sentiment_score":0.6835892498493195}],"sentiment":"positive","sentiment_score":0.6835892498493195,"channel":1,"num_words":2,"start":194.37888,"end":195.03888},{"sentences":[{"text":"you.","start":194.57893,"end":194.89894,"sentiment":"positive","sentiment_score":0.5527101159095764},{"text":"Bye.","start":194.89894,"end":195.39894,"sentiment":"neutral","sentiment_score":-0.08849629759788513}],"sentiment":"neutral","sentiment_score":0.23210690915584564,"channel":0,"num_words":2,"start":194.57893,"end":195.39894}]},"summary":{"result":"success","short":"The customer calls about their direct debit payments for their internet and is informed that their payment is pending and will be processed soon. The representative confirms that the payment is on process and that any issues will be assessed on the payment. The call ends with the representative thanking the customer for their time and wishing them a good day."},"intents":{"segments":[{"text":"I'm just calling regarding my direct debit payments for my Internet. So it's also my first time this month receiving my invoice from a new member.","start_word":11,"end_word":36,"intents":[{"intent":"Receive invoice","confidence_score":0.00093333854}]},{"text":"Thank you so much for giving us a call. I'll be glad to assist you. May I have your full name and your date of birth? Sure.","start_word":67,"end_word":93,"intents":[{"intent":"Assist customer","confidence_score":0.0029372175}]},{"text":"So I just wanna check if, like, kind of being processed on my end, but it's, like, waiting to take it out of the account Mhmm.","start_word":277,"end_word":302,"intents":[{"intent":"Check payment status","confidence_score":0.39582562}]},{"text":"I just wanna make sure that, you know, it was okay. Like, there was gonna be any, like, issues or anything. So I just wanted to double check Mhmm. it. So thank you so much for your help. Yeah. That's so sweet. We really appreciate that. Anything else that I may help you today? That was it.","start_word":481,"end_word":537,"intents":[{"intent":"Help with issues","confidence_score":0.0008032091}]}]},"sentiments":{"segments":[{"text":"This is your account. How may I help you today? Hi. I'm just calling regarding my direct debit payments for my Internet. So it's also my first time this month receiving my invoice from a new member. Do you want Mhmm. me to give, like, a number or something first just so you have that on file, or what would you like me to do? Oh, sure.","start_word":0,"end_word":66,"sentiment":"neutral","sentiment_score":0.11155902594327928},{"text":"Thank you so much for giving us a call. I'll be glad to assist you.","start_word":67,"end_word":81,"sentiment":"positive","sentiment_score":0.6441991925239563},{"text":"May I have your full name and your date of birth? Sure. Aditi Ravindran, so a d I t I, and Mhmm. last name, r a v I n d r a n, and date of birth is 05/29/2004.","start_word":82,"end_word":120,"sentiment":"neutral","sentiment_score":0.12374124675989152},{"text":"Thank you so much. Nice to have you on the line.","start_word":121,"end_word":131,"sentiment":"positive","sentiment_score":0.6933351159095764},{"text":"Let me just go over to your account here. Just bear with me. K.","start_word":132,"end_word":145,"sentiment":"neutral","sentiment_score":0.29222723841667175},{"text":"Thank you. You're welcome.","start_word":146,"end_word":149,"sentiment":"positive","sentiment_score":0.4078286588191986},{"text":"Oh, yeah.","start_word":150,"end_word":151,"sentiment":"neutral","sentiment_score":0.2718942165374756},{"text":"I do see in here that you successfully set up your direct debit using your Yep.","start_word":152,"end_word":167,"sentiment":"positive","sentiment_score":0.364373117685318},{"text":"bank account. And Mhmm. I'm showing here that since today is the tenth, your payment already processed and it's showing pending. We're Yes. just waiting for this to have it posted and cleared out from your bank, then your first invoice will be settled. So once your on a monthly basis, once your payment has been successfully processed, once it's zeroed, you will receive a official payment receipt to Mhmm. your email address. And, technically, our back end is processing all direct debit setup between Yes. the seventh till the tenth, and the latest is the eleventh to make sure all invoices are paid on time. Okay. Okay. So I just wanna check if, like, kind of being processed on my end, but it's, like, waiting to take it out of the account Mhmm. because I was just a bit nervous just in case it's late because I just decided to do the direct, the payment. So it should take it in time. Correct? Mhmm. Yes. It should be Okay. cleared out. It's already been processed by our Yes. back end account since it's set up Okay. as direct debit automatic payment. And then on Yes. a monthly basis as well, if there's any problem with the payment, it did not go through, something like that, we will reach Yeah. out to you. So on your end, what you need to ensure is the finances or funds that are available within those period to make sure that the payment will be completed and amount will Yes. be posted on your account. Because it's also set up on our, billing system. All payments that did not go through or all invoices that has been unpaid from twelve onwards, it will be assessing, like, a $10 late fee. But I could see in here your payment is on process, showing pending. Okay.","start_word":168,"end_word":477,"sentiment":"neutral","sentiment_score":0.0662189811449113},{"text":"Perfect. Thank you.","start_word":478,"end_word":480,"sentiment":"positive","sentiment_score":0.39424681663513184},{"text":"I just wanna make sure that, you know, it was okay. Like, there was gonna be any, like, issues or anything. So I just wanted to double check Mhmm. it.","start_word":481,"end_word":510,"sentiment":"neutral","sentiment_score":0.1844286173582077},{"text":"So thank you so much for your help. Yeah. That's so sweet. We really appreciate that.","start_word":511,"end_word":526,"sentiment":"positive","sentiment_score":0.5393393635749817},{"text":"Anything else that I may help you today? That was it.","start_word":527,"end_word":537,"sentiment":"neutral","sentiment_score":0.2786128520965576},{"text":"Thank you so much. Okay. That that's wonderful. It's my pleasure to help you today, and thank you so much for your time. You do have a great day, and be safe.","start_word":538,"end_word":569,"sentiment":"positive","sentiment_score":0.6781497597694397},{"text":"You too. Bye.","start_word":570,"end_word":572,"sentiment":"neutral","sentiment_score":0.26421570777893066},{"text":"Thank Take care. you. Bye.","start_word":573,"end_word":577,"sentiment":"positive","sentiment_score":0.5535767674446106}],"average":{"sentiment":"neutral","sentiment_score":0.18367523231649935}}}}