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Good afternoon. This is Airtel. My name is Melissa. Am I speaking to Mo Long Nguyen?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Hi. How are you today?\n\nChannel 1: Yeah. I'm great.\n\nChannel 0: Okay. That's great to hear. So, Anilong, we got your order for your Internet service. However, the payment did not go through. But I just wanted to let you know, since we are in a promo right now, you don't need to make a a fraud payment for your service.\n\nWe can go ahead and proceed activating your Internet service to your address, and then you just need to get a delivery fee, $20 for standard or express for the express delivery, $30. And that's for free since you are signing for twelve month contract.\n\nChannel 1: Yeah. Yeah. I know. Like, I I just called your, like, your company's customer\n\nChannel 0: Oh, you\n\nChannel 1: service.\n\nChannel 0: will hurt.\n\nChannel 1: Yeah. Yeah. I I'm going\n\nChannel 0: Yeah.\n\nChannel 1: to pay the pay it right now. Yeah.\n\nChannel 0: Yeah. Okay. 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The representative, Melissa, informed him that since he is signing for a twelve month contract, he does not need to make a fraud payment and can activate his Internet service using a free router and a $20 delivery fee. The representative will send communication about the service and the customer will receive the delivery charge."},"intents":{"segments":[{"text":"This is Airtel. My name is Melissa. Am I speaking to Mo Long Nguyen? Yeah.","start_word":4,"end_word":18,"intents":[{"intent":"Verify customer information","confidence_score":0.0009912775}]},{"text":"We can go ahead and proceed activating your Internet service to your address, and then you just need to get a delivery fee, $20 for standard or express for the express delivery, $30. And that's for free since you are signing for twelve month contract. Yeah.","start_word":78,"end_word":123,"intents":[{"intent":"Arrange service activation","confidence_score":0.0010778843},{"intent":"Provide fee","confidence_score":0.00032366868}]},{"text":"So we'll proceed in activating your service, and then we'll send you the delivery charge for your free router. And then we'll send you communication in related to your service to get connected. Okay? Okay.","start_word":188,"end_word":222,"intents":[{"intent":"Provide service connection","confidence_score":0.008068933}]},{"text":"Thank you. Bye Alright. bye. Thank you. We're happy to have you. Have a good one, and be safe. No. Thank you.","start_word":224,"end_word":245,"intents":[{"intent":"Express gratitude","confidence_score":0.10055357}]},{"text":"We're happy to have you. Have a good one, and be safe. No. Thank you. Bye bye. Bye bye.","start_word":231,"end_word":249,"intents":[{"intent":"End call","confidence_score":0.12697001}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Good afternoon. This is Airtel. My name is Melissa. Am I speaking to Mo Long Nguyen? Yeah. Yeah. Hi. How are you today?","start_word":0,"end_word":24,"sentiment":"neutral","sentiment_score":0.14315657317638397},{"text":"Yeah. I'm great. Okay. That's great to hear.","start_word":25,"end_word":32,"sentiment":"positive","sentiment_score":0.5701981782913208},{"text":"So, Anilong, we got your order for your Internet service. However, the payment did not go through. But I just wanted to let you know, since we are in a promo right now, you don't need to make a a fraud payment for your service. We can go ahead and proceed activating your Internet service to your address, and then you just need to get a delivery fee, $20 for standard or express for the express delivery, $30. And that's for free since you are signing for twelve month contract. Yeah. Yeah. I know. 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Have a good one, and be safe.","start_word":229,"end_word":242,"sentiment":"positive","sentiment_score":0.5255836844444275},{"text":"No. Thank you. Bye bye. Bye bye.","start_word":243,"end_word":249,"sentiment":"neutral","sentiment_score":0.12313224375247955}],"average":{"sentiment":"neutral","sentiment_score":0.16951091953965483}}}}