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you.","start":53.695,"end":54.515,"sentiment":"positive","sentiment_score":0.477801188826561}],"sentiment":"neutral","sentiment_score":0.3053606487810612,"channel":0,"num_words":4,"start":52.495003,"end":54.515},{"sentences":[{"text":"Don't worry.","start":55.255,"end":55.735,"sentiment":"positive","sentiment_score":0.3878176361322403},{"text":"You still have a lovely day.","start":55.735,"end":56.935,"sentiment":"positive","sentiment_score":0.5529955724875132},{"text":"Bye.","start":56.935,"end":57.435,"sentiment":"neutral","sentiment_score":0.30213016271591187}],"sentiment":"positive","sentiment_score":0.4884154299894969,"channel":1,"num_words":9,"start":55.255,"end":57.435},{"sentences":[{"text":"It's okay.","start":57.318874,"end":58.218872,"sentiment":"neutral","sentiment_score":0.20781268924474716}],"sentiment":"neutral","sentiment_score":0.20781268924474716,"channel":0,"num_words":2,"start":57.318874,"end":58.218872}]},"summary":{"result":"success","short":"The customer is seeking Miles Fleming, but the agent informs them that they do not have access to transfer the call. The agent suggests trying email communication instead and apologizes for the inconvenience. The call ends with the agent wishing the customer a lovely day."},"intents":{"segments":[{"text":"Well, of for your concern, as much as I love to assist Mhmm. further, however, we don't have access to transfer this call to Miles because, we do have limited access on our end. We really apologize.","start_word":41,"end_word":77,"intents":[{"intent":"Request assistance","confidence_score":0.043381043}]}]},"sentiments":{"segments":[{"text":"Welcome to Toymate. Please hold, and one of our friendly staff will be with you shortly. Hi. Welcome to Time Meet. This is Marsha. How may I help you? Hi there. Good morning. I'm looking for Miles Fleming. Oh, I see. Well, of for your concern, as much as I love to assist Mhmm. further, however, we don't have access to transfer this call to Miles because, we do have limited access on our end. We really apologize. I understand But your worries. if you do I'll just have yeah. But mhmm. if you I'll do have just try an to existing, find it. email email exchange with Miles or email communication, you may try to send an email if in case. Mhmm. Sure.","start_word":0,"end_word":123,"sentiment":"neutral","sentiment_score":0.017593741416931152},{"text":"Thank you. Don't worry. You still have a lovely day.","start_word":124,"end_word":133,"sentiment":"positive","sentiment_score":0.4876196384429931},{"text":"Bye. It's okay.","start_word":134,"end_word":136,"sentiment":"neutral","sentiment_score":0.26923447847366333}],"average":{"sentiment":"neutral","sentiment_score":0.06432678185257257}}}}