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The security details has been sent to you to get connected to the service. Have you received the message? Mhmm. Mhmm. Mm-mm. Oh, okay. Got it. Oh, okay. Sure. Let me just go ahead and check here. So, technically, just to confirm, our tech rep already reached out to you and asked you to send the photo of your router to confirm if it's it's really a router. Right? And you already sent it out? You're waiting for a confirmation or or response? Photos. Mm-mm. Mm-mm. Okay. I'm sure. Actually, we we do offer a router from our side. If you have not noticed, there is a available router. The cheapest one is $139.95 if you really need to buy a new one. Yeah. Mm-mm. The router you have. Yeah. Mm-mm. Yeah. Actually, for the router, if you would like to have it express, you will receive it within one day, and the postage fee is, $20. So, technically, before, yeah, before you decide to get the router, I will follow-up to our tech rep if they already sent you the email. In that way, you can response back with the photos. That way, they could confirm first the one that you have before purchasing a new one. But that's the process. If you would like to have the router within twenty four hours, you will be getting it by express $20 for stage fee. But after this call, I will follow-up to them. I just called you just wanting to know if they already reached to you. Okay? Alright. Mhmm. Yes. That's right. Anyway, once you got the new one from us, it's already been preconfigured. So once you got it, you just need what we call plug and play. You don't need to end any you don't need to do any configuration. It will be sent to you preconfigured already. Okay? But, yeah, we'll confirm first that one. I'll follow-up the email. Okay? So you can send the photos. Thank you. Tomorrow is your last day, but, yeah, we'll make this work. Okay? Thank you so much. You're welcome. 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Thank you so much for giving us a callback. This is Asraffy. This is Melissa. Am I speaking to Asraffy?\n\nYeah. I just wanted to confirm that your connection has been activated. The security details has been sent to you to get connected to the service. Have you received the message? Mhmm.\n\nMhmm. Mm-mm. Oh, okay. Got it. Oh, okay.\n\nSure. Let me just go ahead and check here. So, technically, just to confirm, our tech rep already reached out to you and asked you to send the photo of your router to confirm if it's it's really a router. Right? And you already sent it out?\n\nYou're waiting for a confirmation or or response? Photos. Mm-mm. Mm-mm. Okay.\n\nI'm sure. Actually, we we do offer a router from our side. If you have not noticed, there is a available router. The cheapest one is $139.95 if you really need to buy a new one. Yeah.\n\nMm-mm. The router you have. Yeah. Mm-mm. Yeah.\n\nActually, for the router, if you would like to have it express, you will receive it within one day, and the postage fee is, $20. So, technically, before, yeah, before you decide to get the router, I will follow-up to our tech rep if they already sent you the email. In that way, you can response back with the photos. That way, they could confirm first the one that you have before purchasing a new one. But that's the process.\n\nIf you would like to have the router within twenty four hours, you will be getting it by express $20 for stage fee. But after this call, I will follow-up to them. I just called you just wanting to know if they already reached to you. Okay? Alright.\n\nMhmm. Yes. That's right. Anyway, once you got the new one from us, it's already been preconfigured. So once you got it, you just need what we call plug and play.\n\nYou don't need to end any you don't need to do any configuration. It will be sent to you preconfigured already. Okay? But, yeah, we'll confirm first that one. I'll follow-up the email.\n\nOkay? So you can send the photos. Thank you. Tomorrow is your last day, but, yeah, we'll make this work. Okay?\n\nThank you so much. You're welcome. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.46,"sentiment":"positive","sentiment_score":0.3362833857536316},{"text":"Thank you so much for giving us a callback.","start":1.5999999,"end":4.1,"sentiment":"positive","sentiment_score":0.6556453439924452},{"text":"This is Asraffy.","start":4.24,"end":5.14,"sentiment":"positive","sentiment_score":0.34707003831863403},{"text":"This is Melissa.","start":6.16,"end":7.04,"sentiment":"neutral","sentiment_score":0.2902350624402364},{"text":"Am I speaking to Asraffy?","start":7.04,"end":8.26,"sentiment":"neutral","sentiment_score":0.21209601759910585}],"sentiment":"positive","sentiment_score":0.43854699390275137,"num_words":21,"start":0.96,"end":8.26},{"sentences":[{"text":"Yeah.","start":9.2,"end":9.44,"sentiment":"neutral","sentiment_score":0.13395433127880096},{"text":"I just wanted to confirm that your connection has been 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email.","start":130.095,"end":138.655,"sentiment":"neutral","sentiment_score":0.08018356233835221},{"text":"In that way, you can response back with the photos.","start":138.655,"end":141.315,"sentiment":"neutral","sentiment_score":0.15406408607959748},{"text":"That way, they could confirm first the one that you have before purchasing a new one.","start":141.75,"end":147.13,"sentiment":"neutral","sentiment_score":0.10268129757605493},{"text":"But that's the process.","start":147.27,"end":148.41,"sentiment":"neutral","sentiment_score":0.11801205761730671}],"sentiment":"neutral","sentiment_score":0.11298656915314495,"num_words":80,"start":119.21,"end":148.41},{"sentences":[{"text":"If you would like to have the router within twenty four hours, you will be getting it by express $20 for stage fee.","start":149.43,"end":156.975,"sentiment":"neutral","sentiment_score":0.12195992469787598},{"text":"But after this call, I will follow-up to 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Yes. Yeah. I'm listening. I received the message, but the thing is that maybe the my router is not working. And someone actually called me, and they told me that they will send me the email and to actually send them the my router's photo. Then they compare, but I haven't received any email from anyone. Mhmm. Yes. I I'm they actually told me that they're going to send me the email to send them the the photo of the router, but I haven't received any email from them. And if I need to buy the router, then how from where I need to buy that one? This is a problem. That's what I need to confirm about the that one. And yeah. The router I have. And the the the other one that if I order the router, the new router, if I have to order the new router, then how long it will take time to get? 20 dollars. Yes. Yes. Yes. Mhmm. Yes. Yes. Okay. Yeah. And then now I'm waiting because if my my the old router is not working, then I have to order it right now, the new one. So Okay. Okay. Okay. Yes. Yes. Yes, please. Because tomorrow is my last day. Yeah. Yeah. Okay. Okay. Yeah. Yes, please. Yeah. Thank you. Thank you. Bye. 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Yes. Yeah. I'm listening. I received the message, but the thing is that maybe the my router is not working.\n\nAnd someone actually called me, and they told me that they will send me the email and to actually send them the my router's photo. Then they compare, but I haven't received any email from anyone. Mhmm. Yes. I I'm they actually told me that they're going to send me the email to send them the the photo of the router, but I haven't received any email from them.\n\nAnd if I need to buy the router, then how from where I need to buy that one? This is a problem. That's what I need to confirm about the that one. And yeah. The router I have.\n\nAnd the the the other one that if I order the router, the new router, if I have to order the new router, then how long it will take time to get? 20 dollars. Yes. Yes. Yes.\n\nMhmm. Yes. Yes. Okay. Yeah.\n\nAnd then now I'm waiting because if my my the old router is not working, then I have to order it right now, the new one. So Okay. Okay. Okay. Yes.\n\nYes. Yes, please. Because tomorrow is my last day. Yeah. Yeah.\n\nOkay. Okay. Yeah. Yes, please. Yeah.\n\nThank you. Thank you. Bye. 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Thank you so much for giving us a callback. This is Asraffy. This is Melissa. Am I speaking to Asraffy?\n\nChannel 1: Yes. Yes.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: I just\n\nChannel 1: I'm listening.\n\nChannel 0: wanted to confirm that your connection has been activated. The security details has been sent to you to get connected to the service. Have you received the message?\n\nChannel 1: I received the message, but the thing is\n\nChannel 0: Mhmm.\n\nChannel 1: that maybe the my router is not working. And\n\nChannel 0: Mhmm.\n\nChannel 1: someone actually called me, and they told me that they will send me the email and to actually send them the my router's photo.\n\nChannel 0: Mm-mm. Oh, okay.\n\nChannel 1: Then they\n\nChannel 0: Got\n\nChannel 1: compare,\n\nChannel 0: it.\n\nChannel 1: but I haven't received any email from anyone.\n\nChannel 0: Oh, okay. Sure. Let me just go ahead and check here. So, technically, just to confirm, our tech rep already reached out to you and asked you to send the photo of your router to confirm if it's it's really a router.\n\nChannel 1: Mhmm.\n\nChannel 0: Right?\n\nChannel 1: Yes.\n\nChannel 0: And you already sent it out? You're waiting for a confirmation or or response?\n\nChannel 1: I I'm they actually told me that they're going to send me the email to send them the\n\nChannel 0: Photos.\n\nChannel 1: the photo of the router, but I haven't\n\nChannel 0: Mm-mm.\n\nChannel 1: received any email from them.\n\nChannel 0: Mm-mm.\n\nChannel 1: And\n\nChannel 0: Okay.\n\nChannel 1: if\n\nChannel 0: I'm\n\nChannel 1: I need to buy the router, then how from where I need to buy\n\nChannel 0: sure.\n\nChannel 1: that one?\n\nChannel 0: Actually, we we do offer a router from our side. If you have not noticed, there is a available router. The cheapest one is $139.95 if you really need to buy a new one.\n\nChannel 1: This is a problem. That's what I need to confirm\n\nChannel 0: Yeah.\n\nChannel 1: about the that one.\n\nChannel 0: Mm-mm. The router\n\nChannel 1: And\n\nChannel 0: you have. Yeah.\n\nChannel 1: yeah. The router I have. And\n\nChannel 0: Mm-mm.\n\nChannel 1: the the the other one that if I order the router, the new router, if I have to order the new router, then how long it will take time to get?\n\nChannel 0: Yeah. Actually, for the router, if you would like to have it express, you will receive it within one day, and the postage fee is, $20. So,\n\nChannel 1: 20\n\nChannel 0: technically,\n\nChannel 1: dollars.\n\nChannel 0: before, yeah, before you decide to get the router, I will follow-up to our tech rep if they already sent you the email. In that way, you can response back with the photos. That way, they could\n\nChannel 1: Yes.\n\nChannel 0: confirm first the one that you have before purchasing a new one. But that's\n\nChannel 1: Yes.\n\nChannel 0: the process. If you would like to have the router within twenty four hours, you will be getting it by express $20 for stage fee. But after\n\nChannel 1: Yes.\n\nChannel 0: this call, I will follow-up to them. I just called you just wanting to know if they already reached\n\nChannel 1: Mhmm.\n\nChannel 0: to you. Okay?\n\nChannel 1: Yes. Yes. Okay.\n\nChannel 0: Alright.\n\nChannel 1: Yeah. And then now I'm waiting because if my my the\n\nChannel 0: Mhmm.\n\nChannel 1: old router is not working, then I have to order it right now, the new one.\n\nChannel 0: Yes.\n\nChannel 1: So\n\nChannel 0: That's right. Anyway, once you got the new one from us, it's already been preconfigured. So once you got it, you just need what we call plug and play. You don't need to end any you don't need to do any configuration. It will be\n\nChannel 1: Okay.\n\nChannel 0: sent to you preconfigured already.\n\nChannel 1: Okay.\n\nChannel 0: Okay? But, yeah, we'll confirm first that one. I'll follow-up the email.\n\nChannel 1: Okay. Yes.\n\nChannel 0: Okay? So\n\nChannel 1: Yes.\n\nChannel 0: you can\n\nChannel 1: Yes,\n\nChannel 0: send the\n\nChannel 1: please.\n\nChannel 0: photos.\n\nChannel 1: Because tomorrow\n\nChannel 0: Thank you.\n\nChannel 1: is my last day. Yeah. Yeah. Okay. Okay.\n\nChannel 0: Tomorrow\n\nChannel 1: Yeah.\n\nChannel 0: is your last day, but, yeah, we'll make this work. Okay?\n\nChannel 1: Yes,\n\nChannel 0: Thank you\n\nChannel 1: please.\n\nChannel 0: so\n\nChannel 1: Yeah.\n\nChannel 0: much.\n\nChannel 1: Thank you. Thank you.\n\nChannel 0: You're\n\nChannel 1: Bye.\n\nChannel 0: welcome. Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.46,"sentiment":"positive","sentiment_score":0.3362833857536316},{"text":"Thank you so much for giving us a callback.","start":1.5999999,"end":4.1,"sentiment":"positive","sentiment_score":0.6556453439924452},{"text":"This is Asraffy.","start":4.24,"end":5.14,"sentiment":"positive","sentiment_score":0.34707003831863403},{"text":"This is Melissa.","start":6.16,"end":7.04,"sentiment":"neutral","sentiment_score":0.2902350624402364},{"text":"Am I speaking to 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yeah, before you decide to get the router, I will follow-up to our tech rep if they already sent you the email.","start":130.975,"end":138.655,"sentiment":"neutral","sentiment_score":0.08232547326580338},{"text":"In that way, you can response back with the photos.","start":138.655,"end":141.315,"sentiment":"neutral","sentiment_score":0.15406408607959748},{"text":"That way, they could","start":141.75,"end":142.63,"sentiment":"neutral","sentiment_score":0.12794344872236252}],"sentiment":"neutral","sentiment_score":0.1066459605621325,"channel":0,"num_words":37,"start":130.975,"end":142.63},{"sentences":[{"text":"Yes.","start":142.54,"end":143.04,"sentiment":"neutral","sentiment_score":0.13133379817008972}],"sentiment":"neutral","sentiment_score":0.13133379817008972,"channel":1,"num_words":1,"start":142.54,"end":143.04},{"sentences":[{"text":"confirm first the one that you have before purchasing a new 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She also asks about purchasing a new router and confirms the process with the agent, Asraffy. The agent explains that the customer will receive a confirmation email and follow up with her if she needs to order a new one."},"intents":{"segments":[{"text":"to confirm that your connection has been activated. The security details has been sent to you to get connected to the service. Have you received the message?","start_word":30,"end_word":56,"intents":[{"intent":"Verify connection","confidence_score":0.03228418}]},{"text":"I received the message, but the thing is Mhmm. that maybe the my router is not working. And Mhmm. someone actually called me, and they told me that they will send me the email and to actually send them the my router's photo. Mm-mm.","start_word":57,"end_word":100,"intents":[{"intent":"Express confusion","confidence_score":0.0080071855}]},{"text":"that maybe the my router is not working. 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This is Asraffy.","start_word":0,"end_word":12,"sentiment":"positive","sentiment_score":0.5304068922996521},{"text":"This is Melissa. Am I speaking to Asraffy? Yes. Yes. Yeah. Yeah. I just I'm wanted listening. to confirm that your connection has been activated. The security details has been sent to you to get connected to the service. Have you received the message? I received the message, but the thing is Mhmm.","start_word":13,"end_word":65,"sentiment":"neutral","sentiment_score":0.1210932508111},{"text":"that maybe the my router is not working.","start_word":66,"end_word":73,"sentiment":"negative","sentiment_score":-0.57978755235672},{"text":"And Mhmm. someone actually called me, and they told me that they will send me the email and to actually send them the my router's photo. Mm-mm. Oh, okay. Then they Got compare, it. but I haven't received any email from anyone. Oh, okay. Sure. Let me just go ahead and check here. So, technically, just to confirm, our tech rep already reached out to you and asked you to send the photo of your router to confirm if it's it's really a router. Mhmm. Right? Yes. And you already sent it out? You're waiting for a confirmation or or response? I I'm they actually told me that they're going to send me the email to send them the Photos. the photo of the router, but I haven't Mm-mm. received any email from them. Mm-mm. And Okay. if I'm I need to buy the router, then how from where I need to buy sure. that one? Actually, we we do offer a router from our side. If you have not noticed, there is a available router. The cheapest one is $139.95 if you really need to buy a new one.","start_word":74,"end_word":263,"sentiment":"neutral","sentiment_score":-0.07023614645004272},{"text":"This is a problem.","start_word":264,"end_word":267,"sentiment":"negative","sentiment_score":-0.4289197325706482},{"text":"That's what I need to confirm Yeah. about the that one. Mm-mm. The router And you have. Yeah. yeah. The router I have. And Mm-mm. the the the other one that if I order the router, the new router, if I have to order the new router, then how long it will take time to get? Yeah. Actually, for the router, if you would like to have it express, you will receive it within one day, and the postage fee is, $20. So, 20 technically, dollars. before, yeah, before you decide to get the router, I will follow-up to our tech rep if they already sent you the email. In that way, you can response back with the photos. That way, they could Yes. confirm first the one that you have before purchasing a new one. But that's Yes. the process. If you would like to have the router within twenty four hours, you will be getting it by express $20 for stage fee. But after Yes. this call, I will follow-up to them. I just called you just wanting to know if they already reached Mhmm. to you. Okay? Yes. Yes. Okay. Alright. Yeah. And then now I'm waiting because if my my the Mhmm. old router is not working, then I have to order it right now, the new one. Yes. So That's right. Anyway, once you got the new one from us, it's already been preconfigured. So once you got it, you just need what we call plug and play. You don't need to end any you don't need to do any configuration. It will be Okay. sent to you preconfigured already. Okay. Okay? But, yeah, we'll confirm first that one. I'll follow-up the email. Okay. Yes. Okay? So Yes. you can Yes, send the please. photos. Because tomorrow Thank you. is my last day. Yeah. Yeah. Okay. Okay. Tomorrow Yeah. is your last day, but, yeah, we'll make this work. Okay? Yes, Thank you please. so Yeah.","start_word":268,"end_word":598,"sentiment":"neutral","sentiment_score":0.07194440647554541},{"text":"much. Thank you. Thank you. You're Bye. welcome. Bye bye.","start_word":599,"end_word":608,"sentiment":"positive","sentiment_score":0.4147444367408752},{"text":"Bye.","start_word":609,"end_word":609,"sentiment":"neutral","sentiment_score":0.18046772480010984}],"average":{"sentiment":"neutral","sentiment_score":0.0401781898341408}}}}