{"metadata":{"transaction_key":"deprecated","request_id":"4474f04a-439c-44f0-b6ab-8670f53892c0","sha256":"638ae0d7536210b63a1eae633103c530bd6c6492dd1a1eb98d3ce2f55a0717c5","created":"2026-03-26T23:10:17.377Z","duration":41.11194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":168,"output_tokens":60},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":205,"output_tokens":205},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":205,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Good morning, Jack. It's Tommy here from Oakview Financial, mate. How are you doing? At living the dream, it's Friday. It's sunny. It's beautiful. How about your end? An hour? Yeah. Can do. What I might do is I've got Sevi. He's our director, and he's got a client at 10:30, so do I. I might get him to give you a buzz because he's free at around 10:00, if that's alright, just for about ten minutes. Beauty, mate. I'll talk to you soon. Thanks so much for your time, mate.","confidence":0.9986228,"words":[{"word":"good","start":2.8799999,"end":3.1999998,"confidence":0.9992262,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3886174261569977},{"word":"morning","start":3.1999998,"end":3.52,"confidence":0.9911581,"punctuated_word":"morning,","sentiment":"positive","sentiment_score":0.3797421157360077},{"word":"jack","start":3.52,"end":3.6799998,"confidence":0.98765194,"punctuated_word":"Jack.","sentiment":"neutral","sentiment_score":0.33124566078186035},{"word":"it's","start":3.6799998,"end":3.9199998,"confidence":0.9967587,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.32022321224212646},{"word":"tommy","start":3.9199998,"end":4.24,"confidence":0.9686836,"punctuated_word":"Tommy","sentiment":"neutral","sentiment_score":0.19879193603992465},{"word":"here","start":4.24,"end":4.4,"confidence":0.9975752,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.2055143117904663},{"word":"from","start":4.4,"end":4.56,"confidence":0.99464005,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.196380615234375},{"word":"oakview","start":4.56,"end":4.88,"confidence":0.7319742,"punctuated_word":"Oakview","sentiment":"neutral","sentiment_score":0.18958762288093567},{"word":"financial","start":4.88,"end":5.3599997,"confidence":0.9246539,"punctuated_word":"Financial,","sentiment":"neutral","sentiment_score":0.25775226950645447},{"word":"mate","start":5.3599997,"end":5.52,"confidence":0.9934341,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":0.24401049315929413},{"word":"how","start":5.52,"end":5.68,"confidence":0.99989593,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.3100932836532593},{"word":"are","start":5.68,"end":5.7599998,"confidence":0.7337248,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.25118982791900635},{"word":"you","start":5.7599998,"end":5.8399997,"confidence":0.9996233,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.22350019216537476},{"word":"doing","start":5.8399997,"end":6.3399997,"confidence":0.99893993,"punctuated_word":"doing?","sentiment":"neutral","sentiment_score":0.2470085620880127},{"word":"at","start":8.24,"end":8.48,"confidence":0.40027562,"punctuated_word":"At","sentiment":"positive","sentiment_score":0.4555870592594147},{"word":"living","start":8.48,"end":8.72,"confidence":0.68691975,"punctuated_word":"living","sentiment":"positive","sentiment_score":0.48260191082954407},{"word":"the","start":8.72,"end":8.88,"confidence":0.8486773,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.46150869131088257},{"word":"dream","start":8.88,"end":9.12,"confidence":0.8284031,"punctuated_word":"dream,","sentiment":"positive","sentiment_score":0.5150411128997803},{"word":"it's","start":9.12,"end":9.36,"confidence":0.9977535,"punctuated_word":"it's","sentiment":"positive","sentiment_score":0.4286625385284424},{"word":"friday","start":9.36,"end":9.679999,"confidence":0.9317031,"punctuated_word":"Friday.","sentiment":"positive","sentiment_score":0.4977778196334839},{"word":"it's","start":9.679999,"end":9.92,"confidence":0.99962735,"punctuated_word":"It's","sentiment":"positive","sentiment_score":0.4963909983634949},{"word":"sunny","start":9.92,"end":10.16,"confidence":0.9950197,"punctuated_word":"sunny.","sentiment":"positive","sentiment_score":0.5567970275878906},{"word":"it's","start":10.16,"end":10.32,"confidence":0.9997736,"punctuated_word":"It's","sentiment":"positive","sentiment_score":0.7787364721298218},{"word":"beautiful","start":10.32,"end":10.719999,"confidence":0.9995674,"punctuated_word":"beautiful.","sentiment":"positive","sentiment_score":0.6859679222106934},{"word":"how","start":10.719999,"end":10.88,"confidence":0.9998005,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.20873768627643585},{"word":"about","start":10.88,"end":11.12,"confidence":0.999476,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.21575123071670532},{"word":"your","start":11.12,"end":11.28,"confidence":0.9972754,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.16716019809246063},{"word":"end","start":11.28,"end":11.78,"confidence":0.9967555,"punctuated_word":"end?","sentiment":"neutral","sentiment_score":0.23183423280715945},{"word":"an","start":20.575,"end":20.895,"confidence":0.99474406,"punctuated_word":"An","sentiment":"neutral","sentiment_score":-0.018229292705655094},{"word":"hour","start":20.895,"end":21.295,"confidence":0.887769,"punctuated_word":"hour?","sentiment":"neutral","sentiment_score":-0.007899207063019276},{"word":"yeah","start":21.295,"end":21.695,"confidence":0.9983928,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.024246610701084137},{"word":"can","start":21.695,"end":22.015,"confidence":0.6326945,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.02626250497996807},{"word":"do","start":22.015,"end":22.515,"confidence":0.9995393,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":0.019998278468847275},{"word":"what","start":22.735,"end":22.975,"confidence":0.762102,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.006201472133398056},{"word":"i","start":22.975,"end":23.055,"confidence":0.9991667,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.005270767956972122},{"word":"might","start":23.055,"end":23.375,"confidence":0.992757,"punctuated_word":"might","sentiment":"neutral","sentiment_score":0.012662431225180626},{"word":"do","start":23.375,"end":23.535,"confidence":0.99928015,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.01117744855582714},{"word":"is","start":23.535,"end":23.855,"confidence":0.9994504,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.00571676529943943},{"word":"i've","start":23.855,"end":24.095001,"confidence":0.93577874,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.01208542101085186},{"word":"got","start":24.095001,"end":24.415,"confidence":0.99981993,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.0136283989995718},{"word":"sevi","start":24.415,"end":24.814999,"confidence":0.57534766,"punctuated_word":"Sevi.","sentiment":"neutral","sentiment_score":0.02143506333231926},{"word":"he's","start":24.814999,"end":25.135,"confidence":0.9995879,"punctuated_word":"He's","sentiment":"neutral","sentiment_score":0.021005837246775627},{"word":"our","start":25.135,"end":25.375,"confidence":0.99892825,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.021494433283805847},{"word":"director","start":25.375,"end":25.855,"confidence":0.97076035,"punctuated_word":"director,","sentiment":"neutral","sentiment_score":0.019960148259997368},{"word":"and","start":25.855,"end":26.175,"confidence":0.99986064,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.013091731816530228},{"word":"he's","start":26.175,"end":26.494999,"confidence":0.99955183,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":0.011921457946300508},{"word":"got","start":26.494999,"end":26.654999,"confidence":0.99914646,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.004740005359053612},{"word":"a","start":26.654999,"end":26.735,"confidence":0.9990017,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.01327322330325842},{"word":"client","start":26.735,"end":27.055,"confidence":0.99863285,"punctuated_word":"client","sentiment":"neutral","sentiment_score":0.019791442900896072},{"word":"at","start":27.055,"end":27.215,"confidence":0.9993381,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.009308643639087675},{"word":"10:30","start":27.215,"end":27.93,"confidence":0.92373216,"punctuated_word":"10:30,","sentiment":"neutral","sentiment_score":0.004243736155331135},{"word":"so","start":27.93,"end":28.09,"confidence":0.99979526,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.0103733753785491},{"word":"do","start":28.09,"end":28.25,"confidence":0.9993668,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.006694858893752098},{"word":"i","start":28.25,"end":28.75,"confidence":0.99791896,"punctuated_word":"I.","sentiment":"neutral","sentiment_score":0.013343477621674538},{"word":"i","start":29.050001,"end":29.130001,"confidence":0.6595513,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02325889654457569},{"word":"might","start":29.130001,"end":29.37,"confidence":0.99967754,"punctuated_word":"might","sentiment":"neutral","sentiment_score":0.030255204066634175},{"word":"get","start":29.37,"end":29.53,"confidence":0.99986815,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.022979622706770897},{"word":"him","start":29.53,"end":29.69,"confidence":0.9995165,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.02486579120159149},{"word":"to","start":29.69,"end":29.77,"confidence":0.99950695,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.019332870841026303},{"word":"give","start":29.77,"end":29.85,"confidence":0.99993837,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.017381269484758377},{"word":"you","start":29.85,"end":30.09,"confidence":0.9998424,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01310909539461136},{"word":"a","start":30.09,"end":30.17,"confidence":0.9971419,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.013596688397228718},{"word":"buzz","start":30.17,"end":30.41,"confidence":0.99966383,"punctuated_word":"buzz","sentiment":"neutral","sentiment_score":0.055496204644441605},{"word":"because","start":30.41,"end":30.65,"confidence":0.9190005,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.03846953809261322},{"word":"he's","start":30.65,"end":31.15,"confidence":0.9979481,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":0.02510824427008629},{"word":"free","start":31.29,"end":31.69,"confidence":0.9992848,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.03294391930103302},{"word":"at","start":31.69,"end":32.010002,"confidence":0.999041,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.02099138125777245},{"word":"around","start":32.010002,"end":32.33,"confidence":0.9840619,"punctuated_word":"around","sentiment":"neutral","sentiment_score":0.023746386170387268},{"word":"10:00","start":32.33,"end":32.81,"confidence":0.947503,"punctuated_word":"10:00,","sentiment":"neutral","sentiment_score":0.029647422954440117},{"word":"if","start":32.81,"end":33.05,"confidence":0.9991155,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.02886578813195229},{"word":"that's","start":33.05,"end":33.21,"confidence":0.99997497,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.020591404289007187},{"word":"alright","start":33.21,"end":33.53,"confidence":0.881225,"punctuated_word":"alright,","sentiment":"neutral","sentiment_score":0.03433976322412491},{"word":"just","start":33.53,"end":33.69,"confidence":0.99973446,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.026468897238373756},{"word":"for","start":33.69,"end":33.85,"confidence":0.9998449,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.022502217441797256},{"word":"about","start":33.85,"end":34.09,"confidence":0.99990606,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.023404689505696297},{"word":"ten","start":34.09,"end":34.25,"confidence":0.99992776,"punctuated_word":"ten","sentiment":"neutral","sentiment_score":0.0340234711766243},{"word":"minutes","start":34.25,"end":34.75,"confidence":0.9051126,"punctuated_word":"minutes.","sentiment":"neutral","sentiment_score":0.040144339203834534},{"word":"beauty","start":37.05,"end":37.37,"confidence":0.6451491,"punctuated_word":"Beauty,","sentiment":"positive","sentiment_score":0.48626357316970825},{"word":"mate","start":37.37,"end":37.61,"confidence":0.9949365,"punctuated_word":"mate.","sentiment":"positive","sentiment_score":0.4613628387451172},{"word":"i'll","start":37.61,"end":37.77,"confidence":0.848825,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.29399996995925903},{"word":"talk","start":37.77,"end":37.93,"confidence":0.9992822,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":0.25341975688934326},{"word":"to","start":37.93,"end":38.010002,"confidence":0.9980708,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.26683029532432556},{"word":"you","start":38.010002,"end":38.17,"confidence":0.99990714,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.24384143948554993},{"word":"soon","start":38.17,"end":38.41,"confidence":0.99983335,"punctuated_word":"soon.","sentiment":"neutral","sentiment_score":0.2971689701080322},{"word":"thanks","start":38.41,"end":38.57,"confidence":0.98193306,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.7760366797447205},{"word":"so","start":38.57,"end":38.65,"confidence":0.9983695,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.8029429912567139},{"word":"much","start":38.65,"end":38.89,"confidence":0.99993026,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.7461041212081909},{"word":"for","start":38.89,"end":38.97,"confidence":0.999421,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.7470273375511169},{"word":"your","start":38.97,"end":39.13,"confidence":0.9986228,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.6498576402664185},{"word":"time","start":39.13,"end":39.29,"confidence":0.98616153,"punctuated_word":"time,","sentiment":"positive","sentiment_score":0.7064438462257385},{"word":"mate","start":39.29,"end":39.79,"confidence":0.7975935,"punctuated_word":"mate.","sentiment":"positive","sentiment_score":0.45156729221343994}],"paragraphs":{"transcript":"\nGood morning, Jack. It's Tommy here from Oakview Financial, mate. How are you doing? At living the dream, it's Friday. It's sunny.\n\nIt's beautiful. How about your end? An hour? Yeah. Can do.\n\nWhat I might do is I've got Sevi. He's our director, and he's got a client at 10:30, so do I. I might get him to give you a buzz because he's free at around 10:00, if that's alright, just for about ten minutes. Beauty, mate. I'll talk to you soon.\n\nThanks so much for your time, mate.","paragraphs":[{"sentences":[{"text":"Good morning, Jack.","start":2.8799999,"end":3.6799998,"sentiment":"positive","sentiment_score":0.3665350675582886},{"text":"It's Tommy here from Oakview Financial, mate.","start":3.6799998,"end":5.52,"sentiment":"neutral","sentiment_score":0.23032292297908238},{"text":"How are you doing?","start":5.52,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.25794796645641327},{"text":"At living the dream, it's Friday.","start":8.24,"end":9.679999,"sentiment":"positive","sentiment_score":0.473529855410258},{"text":"It's sunny.","start":9.679999,"end":10.16,"sentiment":"positive","sentiment_score":0.5265940129756927}],"sentiment":"positive","sentiment_score":0.34718294035304675,"num_words":22,"start":2.8799999,"end":10.16},{"sentences":[{"text":"It's beautiful.","start":10.16,"end":10.719999,"sentiment":"positive","sentiment_score":0.7323521971702576},{"text":"How about your end?","start":10.719999,"end":11.78,"sentiment":"neutral","sentiment_score":0.2058708369731903},{"text":"An hour?","start":20.575,"end":21.295,"sentiment":"neutral","sentiment_score":-0.013064249884337185},{"text":"Yeah.","start":21.295,"end":21.695,"sentiment":"neutral","sentiment_score":0.024246610701084137},{"text":"Can do.","start":21.695,"end":22.515,"sentiment":"neutral","sentiment_score":0.023130391724407673}],"sentiment":"neutral","sentiment_score":0.21205151241950013,"num_words":11,"start":10.16,"end":22.515},{"sentences":[{"text":"What I might do is I've got Sevi.","start":22.735,"end":24.814999,"sentiment":"neutral","sentiment_score":0.011022221064195037},{"text":"He's our director, and he's got a client at 10:30, so do I.","start":24.814999,"end":28.75,"sentiment":"neutral","sentiment_score":0.01301864398500094},{"text":"I might get him to give you a buzz because he's free at around 10:00, if that's alright, just for about ten minutes.","start":29.050001,"end":34.75,"sentiment":"neutral","sentiment_score":0.027022743719103542},{"text":"Beauty, mate.","start":37.05,"end":37.61,"sentiment":"positive","sentiment_score":0.4738132059574127},{"text":"I'll talk to you soon.","start":37.61,"end":38.41,"sentiment":"neutral","sentiment_score":0.271052086353302}],"sentiment":"neutral","sentiment_score":0.062388825285084104,"num_words":51,"start":22.735,"end":38.41},{"sentences":[{"text":"Thanks so much for your time, mate.","start":38.41,"end":39.79,"sentiment":"positive","sentiment_score":0.6971399869237628}],"sentiment":"positive","sentiment_score":0.6971399869237628,"num_words":7,"start":38.41,"end":39.79}]}}]},{"alternatives":[{"transcript":"Hello. Jack speaking. Not bad, mate. Yourself? I'm pretty busy at the moment. Could you give me a callback in, I don't know, an hour? That's alright. Yep. Yep. Sounds good.","confidence":0.9540174,"words":[{"word":"hello","start":1.1999999,"end":1.4399999,"confidence":0.4755404,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.029931504279375076},{"word":"jack","start":1.4399999,"end":1.68,"confidence":0.33342162,"punctuated_word":"Jack","sentiment":"neutral","sentiment_score":0.025550179183483124},{"word":"speaking","start":1.68,"end":2.1799998,"confidence":0.984164,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.043691471219062805},{"word":"not","start":6.64,"end":6.8799996,"confidence":0.72181344,"punctuated_word":"Not","sentiment":"positive","sentiment_score":0.3605528473854065},{"word":"bad","start":6.8799996,"end":7.2,"confidence":0.9569998,"punctuated_word":"bad,","sentiment":"neutral","sentiment_score":0.26258736848831177},{"word":"mate","start":7.2,"end":7.44,"confidence":0.88181746,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":0.21283814311027527},{"word":"yourself","start":7.44,"end":7.94,"confidence":0.98421836,"punctuated_word":"Yourself?","sentiment":"neutral","sentiment_score":0.15686839818954468},{"word":"i'm","start":12.705,"end":13.205,"confidence":0.8238903,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.15146420896053314},{"word":"pretty","start":13.265,"end":13.585,"confidence":0.5391271,"punctuated_word":"pretty","sentiment":"neutral","sentiment_score":-0.18724702298641205},{"word":"busy","start":13.585,"end":13.905,"confidence":0.9996408,"punctuated_word":"busy","sentiment":"neutral","sentiment_score":-0.1883988976478577},{"word":"at","start":13.905,"end":13.985,"confidence":0.99747473,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.20790180563926697},{"word":"the","start":13.985,"end":14.065,"confidence":0.997736,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.20347794890403748},{"word":"moment","start":14.065,"end":14.565,"confidence":0.9992596,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.17243480682373047},{"word":"could","start":14.945,"end":15.184999,"confidence":0.31781432,"punctuated_word":"Could","sentiment":"neutral","sentiment_score":-0.05153004825115204},{"word":"you","start":15.184999,"end":15.425,"confidence":0.93653506,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04042103514075279},{"word":"give","start":15.425,"end":15.585,"confidence":0.8268103,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.03555838763713837},{"word":"me","start":15.585,"end":15.745,"confidence":0.9989146,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.04650220274925232},{"word":"a","start":15.745,"end":15.825,"confidence":0.99397606,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03039679490029812},{"word":"callback","start":15.825,"end":16.145,"confidence":0.9839451,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":-0.03584062680602074},{"word":"in","start":16.145,"end":16.645,"confidence":0.6466352,"punctuated_word":"in,","sentiment":"neutral","sentiment_score":-0.033597156405448914},{"word":"i","start":17.825,"end":17.904999,"confidence":0.74757797,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03943823650479317},{"word":"don't","start":17.904999,"end":18.145,"confidence":0.98425764,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.039274655282497406},{"word":"know","start":18.145,"end":18.645,"confidence":0.9969963,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.030927546322345737},{"word":"an","start":19.025,"end":19.345,"confidence":0.9397989,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.02692333422601223},{"word":"hour","start":19.345,"end":19.845,"confidence":0.9540174,"punctuated_word":"hour?","sentiment":"neutral","sentiment_score":-0.03231417387723923},{"word":"that's","start":20.785,"end":21.105,"confidence":0.9956894,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.016220487654209137},{"word":"alright","start":21.105,"end":21.605,"confidence":0.95444405,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.0032273735851049423},{"word":"yep","start":35.52,"end":35.84,"confidence":0.9223261,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.09780488908290864},{"word":"yep","start":35.84,"end":36.16,"confidence":0.9118822,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.1634804755449295},{"word":"sounds","start":36.16,"end":36.48,"confidence":0.8922013,"punctuated_word":"Sounds","sentiment":"positive","sentiment_score":0.4961197078227997},{"word":"good","start":36.48,"end":36.98,"confidence":0.99181235,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.4282214641571045}],"paragraphs":{"transcript":"\nHello. Jack speaking. Not bad, mate. Yourself? I'm pretty busy at the moment.\n\nCould you give me a callback in, I don't know, an hour? That's alright. Yep. Yep. Sounds good.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.029931504279375076},{"text":"Jack speaking.","start":1.4399999,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.034620825201272964},{"text":"Not bad, mate.","start":6.64,"end":7.44,"sentiment":"neutral","sentiment_score":0.2786594529946645},{"text":"Yourself?","start":7.44,"end":7.94,"sentiment":"neutral","sentiment_score":0.15686839818954468},{"text":"I'm pretty busy at the moment.","start":12.705,"end":14.565,"sentiment":"neutral","sentiment_score":-0.1851541151603063}],"sentiment":"neutral","sentiment_score":-0.001454213777413735,"num_words":13,"start":1.1999999,"end":14.565},{"sentences":[{"text":"Could you give me a callback in, I don't know, an hour?","start":14.945,"end":19.845,"sentiment":"neutral","sentiment_score":-0.03689368317524592},{"text":"That's alright.","start":20.785,"end":21.605,"sentiment":"neutral","sentiment_score":-0.006496557034552097},{"text":"Yep.","start":35.52,"end":35.84,"sentiment":"neutral","sentiment_score":0.09780488908290864},{"text":"Yep.","start":35.84,"end":36.16,"sentiment":"neutral","sentiment_score":0.1634804755449295},{"text":"Sounds good.","start":36.16,"end":36.98,"sentiment":"positive","sentiment_score":0.4621705859899521}],"sentiment":"neutral","sentiment_score":0.04055051246864928,"num_words":18,"start":14.945,"end":36.98}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Jack speaking.\n\nChannel 0: Good morning, Jack. It's Tommy here from Oakview Financial, mate. How are you doing?\n\nChannel 1: Not bad, mate. Yourself?\n\nChannel 0: At living the dream, it's Friday. It's sunny. It's beautiful. How about your end?\n\nChannel 1: I'm pretty busy at the moment. Could you give me a callback in, I don't know, an hour?\n\nChannel 0: An\n\nChannel 1: That's\n\nChannel 0: hour?\n\nChannel 1: alright.\n\nChannel 0: Yeah. Can do. What I might do is I've got Sevi. He's our director, and he's got a client at 10:30, so do I. I might get him to give you a buzz because he's free at around 10:00, if that's alright, just for about ten minutes.\n\nChannel 1: Yep. Yep. Sounds good.\n\nChannel 0: Beauty, mate. I'll talk to you soon. Thanks so much for your time, mate.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.029931504279375076},{"text":"Jack speaking.","start":1.4399999,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.034620825201272964}],"sentiment":"neutral","sentiment_score":0.033057718227307,"channel":1,"num_words":3,"start":1.1999999,"end":2.1799998},{"sentences":[{"text":"Good morning, Jack.","start":2.8799999,"end":3.6799998,"sentiment":"positive","sentiment_score":0.3665350675582886},{"text":"It's Tommy here from Oakview Financial, mate.","start":3.6799998,"end":5.52,"sentiment":"neutral","sentiment_score":0.23032292297908238},{"text":"How are you doing?","start":5.52,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.25794796645641327}],"sentiment":"neutral","sentiment_score":0.26740410923957825,"channel":0,"num_words":14,"start":2.8799999,"end":6.3399997},{"sentences":[{"text":"Not bad, mate.","start":6.64,"end":7.44,"sentiment":"neutral","sentiment_score":0.2786594529946645},{"text":"Yourself?","start":7.44,"end":7.94,"sentiment":"neutral","sentiment_score":0.15686839818954468}],"sentiment":"neutral","sentiment_score":0.24821168929338455,"channel":1,"num_words":4,"start":6.64,"end":7.94},{"sentences":[{"text":"At living the dream, it's Friday.","start":8.24,"end":9.679999,"sentiment":"positive","sentiment_score":0.473529855410258},{"text":"It's sunny.","start":9.679999,"end":10.16,"sentiment":"positive","sentiment_score":0.5265940129756927},{"text":"It's beautiful.","start":10.16,"end":10.719999,"sentiment":"positive","sentiment_score":0.7323521971702576},{"text":"How about your end?","start":10.719999,"end":11.78,"sentiment":"neutral","sentiment_score":0.2058708369731903}],"sentiment":"positive","sentiment_score":0.44161106433187214,"channel":0,"num_words":14,"start":8.24,"end":11.78},{"sentences":[{"text":"I'm pretty busy at the moment.","start":12.705,"end":14.565,"sentiment":"neutral","sentiment_score":-0.1851541151603063},{"text":"Could you give me a callback in, I don't know, an hour?","start":14.945,"end":19.845,"sentiment":"neutral","sentiment_score":-0.03689368317524592}],"sentiment":"neutral","sentiment_score":-0.08631382717026605,"channel":1,"num_words":18,"start":12.705,"end":19.845},{"sentences":[{"text":"An","start":20.575,"end":20.895,"sentiment":"neutral","sentiment_score":-0.018229292705655094}],"sentiment":"neutral","sentiment_score":-0.018229292705655094,"channel":0,"num_words":1,"start":20.575,"end":20.895},{"sentences":[{"text":"That's","start":20.785,"end":21.105,"sentiment":"neutral","sentiment_score":-0.016220487654209137}],"sentiment":"neutral","sentiment_score":-0.016220487654209137,"channel":1,"num_words":1,"start":20.785,"end":21.105},{"sentences":[{"text":"hour?","start":20.895,"end":21.295,"sentiment":"neutral","sentiment_score":-0.007899207063019276}],"sentiment":"neutral","sentiment_score":-0.007899207063019276,"channel":0,"num_words":1,"start":20.895,"end":21.295},{"sentences":[{"text":"alright.","start":21.105,"end":21.605,"sentiment":"neutral","sentiment_score":0.0032273735851049423}],"sentiment":"neutral","sentiment_score":0.0032273735851049423,"channel":1,"num_words":1,"start":21.105,"end":21.605},{"sentences":[{"text":"Yeah.","start":21.295,"end":21.695,"sentiment":"neutral","sentiment_score":0.024246610701084137},{"text":"Can do.","start":21.695,"end":22.515,"sentiment":"neutral","sentiment_score":0.023130391724407673},{"text":"What I might do is I've got Sevi.","start":22.735,"end":24.814999,"sentiment":"neutral","sentiment_score":0.011022221064195037},{"text":"He's our director, and he's got a client at 10:30, so do I.","start":24.814999,"end":28.75,"sentiment":"neutral","sentiment_score":0.01301864398500094},{"text":"I might get him to give you a buzz because he's free at around 10:00, if that's alright, just for about ten minutes.","start":29.050001,"end":34.75,"sentiment":"neutral","sentiment_score":0.027022743719103542}],"sentiment":"neutral","sentiment_score":0.020201077446975607,"channel":0,"num_words":47,"start":21.295,"end":34.75},{"sentences":[{"text":"Yep.","start":35.52,"end":35.84,"sentiment":"neutral","sentiment_score":0.09780488908290864},{"text":"Yep.","start":35.84,"end":36.16,"sentiment":"neutral","sentiment_score":0.1634804755449295},{"text":"Sounds good.","start":36.16,"end":36.98,"sentiment":"positive","sentiment_score":0.4621705859899521}],"sentiment":"neutral","sentiment_score":0.2964066341519356,"channel":1,"num_words":4,"start":35.52,"end":36.98},{"sentences":[{"text":"Beauty, mate.","start":37.05,"end":37.61,"sentiment":"positive","sentiment_score":0.4738132059574127},{"text":"I'll talk to you soon.","start":37.61,"end":38.41,"sentiment":"neutral","sentiment_score":0.271052086353302},{"text":"Thanks so much for your time, mate.","start":38.41,"end":39.79,"sentiment":"positive","sentiment_score":0.6971399869237628}],"sentiment":"positive","sentiment_score":0.513061910867691,"channel":0,"num_words":14,"start":37.05,"end":39.79}]},"summary":{"result":"success","short":"A representative from Oakview Financial, named Tommy, calls a customer named Jack to discuss a client named Sevi. Tommy asks for a callback in an hour and suggests calling Sevi at 10:30. He also mentions that Sevi is free at around revision time and will call Jack back within the hour."},"intents":{"segments":[{"text":"What I might do is I've got Sevi. He's our director, and he's got a client at 10:30, so do I. I might get him to give you a buzz because he's free at around 10:00, if that's alright, just for about ten minutes. Yep.","start_word":60,"end_word":104,"intents":[{"intent":"Schedule call with sevi","confidence_score":0.19534361}]}]},"sentiments":{"segments":[{"text":"Hello. Jack speaking.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.0345592238008976},{"text":"Good morning, Jack.","start_word":3,"end_word":5,"sentiment":"positive","sentiment_score":0.3621186316013336},{"text":"It's Tommy here from Oakview Financial, mate. How are you doing? Not bad, mate. Yourself?","start_word":6,"end_word":20,"sentiment":"neutral","sentiment_score":0.2393227815628052},{"text":"At living the dream, it's Friday. It's sunny. It's beautiful.","start_word":21,"end_word":30,"sentiment":"positive","sentiment_score":0.5511118173599243},{"text":"How about your end? I'm pretty busy at the moment. Could you give me a callback in, I don't know, an hour? An That's hour? alright. Yeah. Can do. What I might do is I've got Sevi. He's our director, and he's got a client at 10:30, so do I. I might get him to give you a buzz because he's free at around 10:00, if that's alright, just for about ten minutes. Yep. Yep.","start_word":31,"end_word":105,"sentiment":"neutral","sentiment_score":0.00833054818212986},{"text":"Sounds good. Beauty, mate.","start_word":106,"end_word":109,"sentiment":"positive","sentiment_score":0.4636472761631012},{"text":"I'll talk to you soon.","start_word":110,"end_word":114,"sentiment":"neutral","sentiment_score":0.28005367517471313},{"text":"Thanks so much for your time, mate.","start_word":115,"end_word":121,"sentiment":"positive","sentiment_score":0.6937425136566162}],"average":{"sentiment":"neutral","sentiment_score":0.16278388790967988}}}}