{"metadata":{"transaction_key":"deprecated","request_id":"019ed39d-9eaf-78b0-afa9-258b588162f4","sha256":"73dbe9267efbffdf280668beef4ff249b2b75dd8708d2f379765e40e6d5453d2","created":"2026-06-17T03:26:23.886Z","duration":6.3359375,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":27,"output_tokens":27},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":27,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached Nicholas from Salon Parker. I'm not available at the moment, so please leave a message.","confidence":0.99902344,"words":[{"word":"hi","start":0.79999995,"end":1.04,"confidence":0.99853516,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.05623310431838035},{"word":"you've","start":1.04,"end":1.36,"confidence":0.99902344,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.0504009984433651},{"word":"reached","start":1.36,"end":1.68,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.055627189576625824},{"word":"nicholas","start":1.68,"end":2.08,"confidence":0.99316406,"punctuated_word":"Nicholas","sentiment":"neutral","sentiment_score":0.1182965338230133},{"word":"from","start":2.08,"end":2.32,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.1372242420911789},{"word":"salon","start":2.32,"end":2.72,"confidence":0.31323242,"punctuated_word":"Salon","sentiment":"neutral","sentiment_score":0.07258670777082443},{"word":"parker","start":2.72,"end":3.1999998,"confidence":0.97436523,"punctuated_word":"Parker.","sentiment":"neutral","sentiment_score":0.07984813302755356},{"word":"i'm","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.5253892540931702},{"word":"not","start":3.36,"end":3.6,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5854752063751221},{"word":"available","start":3.6,"end":4.08,"confidence":1.0,"punctuated_word":"available","sentiment":"negative","sentiment_score":-0.5077664256095886},{"word":"at","start":4.08,"end":4.3199997,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.5880767107009888},{"word":"the","start":4.3199997,"end":4.4,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6246675848960876},{"word":"moment","start":4.4,"end":4.72,"confidence":0.9238281,"punctuated_word":"moment,","sentiment":"negative","sentiment_score":-0.520636260509491},{"word":"so","start":4.72,"end":4.96,"confidence":0.9838867,"punctuated_word":"so","sentiment":"negative","sentiment_score":-0.3899945020675659},{"word":"please","start":4.96,"end":5.2799997,"confidence":0.99902344,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.35889989137649536},{"word":"leave","start":5.2799997,"end":5.52,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.3013745844364166},{"word":"a","start":5.52,"end":5.6,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.3176296055316925},{"word":"message","start":5.6,"end":6.1,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.24014276266098025}],"paragraphs":{"transcript":"\nHi. You've reached Nicholas from Salon Parker. I'm not available at the moment, so please leave a message.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.04,"sentiment":"neutral","sentiment_score":0.05623310431838035},{"text":"You've reached Nicholas from Salon Parker.","start":1.04,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.08566396745542686},{"text":"I'm not available at the moment, so please leave a message.","start":3.1999998,"end":6.1,"sentiment":"negative","sentiment_score":-0.4509138898415999}],"sentiment":"neutral","sentiment_score":-0.2438797710670365,"num_words":18,"start":0.79999995,"end":6.1}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Nicholas from Salon Parker. I'm not available at the moment, so please leave a message.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.04,"sentiment":"neutral","sentiment_score":0.05623310431838035},{"text":"You've reached Nicholas from Salon Parker.","start":1.04,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.08566396745542686},{"text":"I'm not available at the moment, so please leave a message.","start":3.1999998,"end":6.1,"sentiment":"negative","sentiment_score":-0.4509138898415999}],"sentiment":"neutral","sentiment_score":-0.2438797710670365,"channel":1,"num_words":18,"start":0.79999995,"end":6.1}]},"summary":{"result":"success","short":"Hi. You've reached Nicholas from Salon Parker. I'm not available at the moment, so please leave a message."},"intents":{"segments":[{"text":"I'm not available at the moment, so please leave a message.","start_word":7,"end_word":17,"intents":[{"intent":"Leave message","confidence_score":0.74885845}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Nicholas from Salon Parker.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.0733727365732193},{"text":"I'm not available at the moment, so please leave a message.","start_word":7,"end_word":17,"sentiment":"negative","sentiment_score":-0.4573604166507721}],"average":{"sentiment":"neutral","sentiment_score":-0.2411357914959943}}}}