{"metadata":{"transaction_key":"deprecated","request_id":"01a0c65d-12d4-7803-95a3-edeb22d2bf4b","sha256":"50be0b164a91cd251abd3ed19f932cac9100772281a34accb48a2655fd56b12f","created":"2026-09-21T23:46:25.547Z","duration":90.43194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":253,"output_tokens":58},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":272,"output_tokens":272},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":272,"output_tokens":12}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good morning. Kevin, it's Ronald from Cloud Solution IT. How are you doing today? Alright. Okay. That's wonderful. Kevin, I hope you still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Kevin, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, manage three six five, Power BI, and many more. Alright? Okay. So, Kevin, reason for my call today, same thing as before. We're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping that you have an available time next month, maybe on first or second week of October. Yes, sir.","confidence":0.99902344,"words":[{"word":"yeah","start":4.48,"end":4.72,"confidence":0.9482422,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.16045252978801727},{"word":"good","start":4.72,"end":4.96,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3523845672607422},{"word":"morning","start":4.96,"end":5.46,"confidence":0.92944336,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.2965254783630371},{"word":"kevin","start":6.08,"end":6.48,"confidence":0.9814453,"punctuated_word":"Kevin,","sentiment":"neutral","sentiment_score":0.25984135270118713},{"word":"it's","start":6.48,"end":6.98,"confidence":0.9970703,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.26814937591552734},{"word":"ronald","start":7.12,"end":7.62,"confidence":0.98291016,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.21242856979370117},{"word":"from","start":8.0,"end":8.48,"confidence":0.9970703,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.22396954894065857},{"word":"cloud","start":8.48,"end":8.88,"confidence":0.5566406,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.21407899260520935},{"word":"solution","start":8.88,"end":9.38,"confidence":0.91259766,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.21477662026882172},{"word":"it","start":9.44,"end":9.94,"confidence":0.99560547,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.17732959985733032},{"word":"how","start":10.719999,"end":10.88,"confidence":0.98828125,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.21947556734085083},{"word":"are","start":10.88,"end":11.04,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.20825886726379397},{"word":"you","start":11.04,"end":11.12,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.21693259477615356},{"word":"doing","start":11.12,"end":11.44,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.225703164935112},{"word":"today","start":11.44,"end":11.94,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.19717106223106384},{"word":"alright","start":14.0,"end":14.4,"confidence":0.939209,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.3696315884590149},{"word":"okay","start":14.4,"end":14.639999,"confidence":0.9970703,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.527012050151825},{"word":"that's","start":14.639999,"end":14.96,"confidence":0.9785156,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.765036940574646},{"word":"wonderful","start":14.96,"end":15.46,"confidence":1.0,"punctuated_word":"wonderful.","sentiment":"positive","sentiment_score":0.673115611076355},{"word":"kevin","start":16.375,"end":16.875,"confidence":0.7919922,"punctuated_word":"Kevin,","sentiment":"neutral","sentiment_score":0.1963730752468109},{"word":"i","start":16.935,"end":17.175001,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.20289622247219088},{"word":"hope","start":17.175001,"end":17.495,"confidence":1.0,"punctuated_word":"hope","sentiment":"neutral","sentiment_score":0.18666014075279236},{"word":"you","start":17.495,"end":17.655,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.14297820627689362},{"word":"still","start":17.655,"end":17.975,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.10072676837444304},{"word":"remember","start":17.975,"end":18.475,"confidence":1.0,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.08091138303279877},{"word":"the","start":18.535,"end":18.695,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09264420717954636},{"word":"company","start":18.695,"end":19.095001,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.15381962060928345},{"word":"because","start":19.095001,"end":19.415,"confidence":0.55810547,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.08819375187158585},{"word":"the","start":19.415,"end":19.575,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09059645235538484},{"word":"last","start":19.575,"end":19.815,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.06011535972356796},{"word":"time","start":19.815,"end":20.055,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.10941258072853088},{"word":"that","start":20.055,"end":20.215,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.10887930542230606},{"word":"we","start":20.215,"end":20.455,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.11762823909521104},{"word":"touched","start":20.455,"end":20.775,"confidence":0.5566406,"punctuated_word":"touched","sentiment":"neutral","sentiment_score":0.1127142384648323},{"word":"base","start":20.775,"end":21.095001,"confidence":0.99609375,"punctuated_word":"base","sentiment":"neutral","sentiment_score":0.11908326297998428},{"word":"with","start":21.095001,"end":21.335,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.12802284955978394},{"word":"you","start":21.335,"end":21.835,"confidence":0.98291016,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.13301052153110504},{"word":"it","start":22.135,"end":22.375,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.08554430305957794},{"word":"was","start":22.375,"end":22.875,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.0620514377951622},{"word":"february","start":23.015,"end":23.515,"confidence":1.0,"punctuated_word":"February","sentiment":"neutral","sentiment_score":0.08811657875776291},{"word":"of","start":23.575,"end":23.735,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.10693512856960297},{"word":"this","start":23.735,"end":23.975,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.09916861355304718},{"word":"year","start":23.975,"end":24.475,"confidence":0.9526367,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":0.10377207398414612},{"word":"and","start":24.935001,"end":25.435001,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.09650351107120514},{"word":"during","start":25.575,"end":25.975,"confidence":0.99609375,"punctuated_word":"during","sentiment":"neutral","sentiment_score":0.0729246735572815},{"word":"that","start":25.975,"end":26.215,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.07959738373756409},{"word":"time","start":26.215,"end":26.615,"confidence":0.99316406,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.06443729996681213},{"word":"i","start":26.615,"end":26.775002,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.085849329829216},{"word":"was","start":26.775002,"end":27.175,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.06493912637233734},{"word":"trying","start":27.175,"end":27.654999,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.08430153131484985},{"word":"to","start":27.654999,"end":27.815,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08605166524648666},{"word":"arrange","start":27.815,"end":28.295,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.091262549161911},{"word":"a","start":28.295,"end":28.455,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10430994629859924},{"word":"meeting","start":28.455,"end":28.775,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.08237731456756592},{"word":"with","start":28.775,"end":29.015,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.08719894289970398},{"word":"you","start":29.015,"end":29.515,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1338176131248474},{"word":"together","start":29.85,"end":30.33,"confidence":0.99902344,"punctuated_word":"together","sentiment":"neutral","sentiment_score":0.09993348270654678},{"word":"with","start":30.33,"end":30.57,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.11456036567687988},{"word":"my","start":30.57,"end":30.810001,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.13876260817050934},{"word":"cto","start":30.810001,"end":31.310001,"confidence":0.9765625,"punctuated_word":"CTO,","sentiment":"neutral","sentiment_score":0.11913631856441498},{"word":"mister","start":31.45,"end":31.93,"confidence":0.99316406,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.11183544248342514},{"word":"baljit","start":31.93,"end":32.43,"confidence":0.8186035,"punctuated_word":"Baljit","sentiment":"neutral","sentiment_score":0.09838096052408218},{"word":"singh","start":32.57,"end":33.07,"confidence":0.91918945,"punctuated_word":"Singh,","sentiment":"neutral","sentiment_score":0.11128433048725128},{"word":"to","start":33.53,"end":33.85,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1071266382932663},{"word":"introduce","start":33.85,"end":34.35,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.0936005488038063},{"word":"our","start":34.49,"end":34.73,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.11094006896018982},{"word":"company","start":34.73,"end":35.13,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.12184876203536989},{"word":"and","start":35.13,"end":35.21,"confidence":0.98291016,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.156544491648674},{"word":"our","start":35.21,"end":35.53,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.11546336114406586},{"word":"services","start":35.53,"end":36.03,"confidence":0.9995117,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":0.11172190308570862},{"word":"name","start":37.21,"end":37.61,"confidence":1.0,"punctuated_word":"Name","sentiment":"neutral","sentiment_score":0.08800956606864929},{"word":"of","start":37.61,"end":37.77,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.08010664582252502},{"word":"the","start":37.77,"end":37.85,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08458362519741058},{"word":"company","start":37.85,"end":38.33,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.08509988337755203},{"word":"again","start":38.33,"end":38.73,"confidence":0.8886719,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.0942101627588272},{"word":"kevin","start":38.73,"end":39.23,"confidence":0.9880371,"punctuated_word":"Kevin,","sentiment":"neutral","sentiment_score":0.10480768978595734},{"word":"it's","start":39.29,"end":39.77,"confidence":0.9604492,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.11494972556829453},{"word":"cloud","start":39.77,"end":40.25,"confidence":0.71728516,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.10367181152105331},{"word":"solution","start":40.25,"end":40.75,"confidence":0.98291016,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.10869215428829192},{"word":"it","start":40.81,"end":41.31,"confidence":0.9921875,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.09441087394952774},{"word":"we","start":42.095,"end":42.255,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.08644087612628937},{"word":"are","start":42.255,"end":42.755,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.07552757114171982},{"word":"a","start":43.055,"end":43.135002,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.09717792272567748},{"word":"managed","start":43.135002,"end":43.535,"confidence":0.83203125,"punctuated_word":"managed","sentiment":"neutral","sentiment_score":0.11764653027057648},{"word":"service","start":43.535,"end":43.935,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.07583824545145035},{"word":"provider","start":43.935,"end":44.435,"confidence":0.9995117,"punctuated_word":"provider.","sentiment":"neutral","sentiment_score":0.08381082862615585},{"word":"we","start":45.135002,"end":45.295002,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.07426527142524719},{"word":"are","start":45.295002,"end":45.455,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.0678570345044136},{"word":"also","start":45.455,"end":45.775,"confidence":0.9980469,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.07482527196407318},{"word":"microsoft","start":45.775,"end":46.275,"confidence":0.9165039,"punctuated_word":"Microsoft","sentiment":"neutral","sentiment_score":0.1031963676214218},{"word":"trusted","start":46.335003,"end":46.735,"confidence":0.9892578,"punctuated_word":"trusted","sentiment":"neutral","sentiment_score":0.09559430927038191},{"word":"partner","start":46.735,"end":47.235,"confidence":1.0,"punctuated_word":"partner","sentiment":"neutral","sentiment_score":0.10306990146636964},{"word":"providing","start":47.535,"end":48.015,"confidence":0.7441406,"punctuated_word":"providing","sentiment":"neutral","sentiment_score":0.0931268110871315},{"word":"services","start":48.015,"end":48.515,"confidence":1.0,"punctuated_word":"services","sentiment":"neutral","sentiment_score":0.08236942440271378},{"word":"for","start":48.655003,"end":48.975002,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.10690061002969742},{"word":"cloud","start":48.975002,"end":49.375,"confidence":0.9506836,"punctuated_word":"cloud","sentiment":"neutral","sentiment_score":0.11111152917146684},{"word":"solution","start":49.375,"end":49.875,"confidence":0.9926758,"punctuated_word":"solution,","sentiment":"neutral","sentiment_score":0.1022251546382904},{"word":"cybersecurity","start":50.735,"end":51.235,"confidence":0.7607422,"punctuated_word":"cybersecurity,","sentiment":"neutral","sentiment_score":0.08552996814250946},{"word":"backup","start":51.775,"end":52.175003,"confidence":0.98095703,"punctuated_word":"backup","sentiment":"neutral","sentiment_score":0.07972674816846848},{"word":"and","start":52.175003,"end":52.335,"confidence":0.78564453,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08520142734050751},{"word":"recovery","start":52.335,"end":52.835,"confidence":0.9831543,"punctuated_word":"recovery,","sentiment":"neutral","sentiment_score":0.101743683218956},{"word":"sharepoint","start":53.055,"end":53.555,"confidence":0.9869792,"punctuated_word":"SharePoint,","sentiment":"neutral","sentiment_score":0.09658914804458618},{"word":"manage","start":54.47,"end":54.870003,"confidence":0.50341797,"punctuated_word":"manage","sentiment":"neutral","sentiment_score":0.08111832290887833},{"word":"three","start":54.870003,"end":55.030003,"confidence":0.9951172,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.07691550999879837},{"word":"six","start":55.030003,"end":55.350002,"confidence":0.5986328,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.06087308004498482},{"word":"five","start":55.350002,"end":55.75,"confidence":0.84472656,"punctuated_word":"five,","sentiment":"neutral","sentiment_score":0.07783269882202148},{"word":"power","start":55.75,"end":56.07,"confidence":0.9267578,"punctuated_word":"Power","sentiment":"neutral","sentiment_score":0.1137395054101944},{"word":"bi","start":56.07,"end":56.390003,"confidence":0.87939453,"punctuated_word":"BI,","sentiment":"neutral","sentiment_score":0.08885558694601059},{"word":"and","start":56.390003,"end":56.550003,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06566611677408218},{"word":"many","start":56.550003,"end":56.79,"confidence":0.99902344,"punctuated_word":"many","sentiment":"neutral","sentiment_score":0.06612131744623184},{"word":"more","start":56.79,"end":57.29,"confidence":0.9970703,"punctuated_word":"more.","sentiment":"neutral","sentiment_score":0.06335190683603287},{"word":"alright","start":57.75,"end":58.25,"confidence":0.96533203,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":0.055490996688604355},{"word":"okay","start":58.710003,"end":59.030003,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06238343194127083},{"word":"so","start":59.030003,"end":59.530003,"confidence":0.95581055,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.05600735545158386},{"word":"kevin","start":59.83,"end":60.230003,"confidence":0.98657227,"punctuated_word":"Kevin,","sentiment":"neutral","sentiment_score":0.05621878430247307},{"word":"reason","start":60.230003,"end":60.47,"confidence":0.9091797,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.039889052510261536},{"word":"for","start":60.47,"end":60.710003,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.05046278238296509},{"word":"my","start":60.710003,"end":60.870003,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.04557071998715401},{"word":"call","start":60.870003,"end":61.11,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.06187805160880089},{"word":"today","start":61.11,"end":61.43,"confidence":0.92089844,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":0.06344351917505264},{"word":"same","start":61.43,"end":61.670002,"confidence":0.9921875,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.06601767987012863},{"word":"thing","start":61.670002,"end":61.83,"confidence":1.0,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":0.07275117933750153},{"word":"as","start":61.83,"end":62.07,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.09009786695241928},{"word":"before","start":62.07,"end":62.57,"confidence":0.8125,"punctuated_word":"before.","sentiment":"neutral","sentiment_score":0.06066865473985672},{"word":"we're","start":63.030003,"end":63.43,"confidence":0.9995117,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":0.03928816318511963},{"word":"only","start":63.43,"end":63.670002,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.055212702602148056},{"word":"hoping","start":63.670002,"end":63.910004,"confidence":0.9980469,"punctuated_word":"hoping","sentiment":"neutral","sentiment_score":0.07507157325744629},{"word":"to","start":63.910004,"end":64.15,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07764343172311783},{"word":"arrange","start":64.15,"end":64.55,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.08115698397159576},{"word":"an","start":64.55,"end":64.79,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.07795409113168716},{"word":"introductory","start":64.79,"end":65.29,"confidence":0.99609375,"punctuated_word":"introductory","sentiment":"neutral","sentiment_score":0.06940266489982605},{"word":"meeting","start":65.590004,"end":65.990005,"confidence":0.99902344,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.08270838856697083},{"word":"with","start":65.990005,"end":66.15,"confidence":0.9970703,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.10321035981178284},{"word":"you","start":66.15,"end":66.39,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0925104022026062},{"word":"simply","start":66.39,"end":66.71,"confidence":0.8676758,"punctuated_word":"simply","sentiment":"neutral","sentiment_score":0.09302368015050888},{"word":"to","start":66.71,"end":66.87,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0750569999217987},{"word":"introduce","start":66.87,"end":67.35,"confidence":0.9980469,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.06622384488582611},{"word":"our","start":67.35,"end":67.67,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.07334151118993759},{"word":"company","start":67.67,"end":68.17,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.08343949168920517},{"word":"only","start":68.665,"end":68.905,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.1158415898680687},{"word":"for","start":68.905,"end":69.145,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.08528780192136765},{"word":"future","start":69.145,"end":69.625,"confidence":0.9970703,"punctuated_word":"future","sentiment":"neutral","sentiment_score":0.09433403611183168},{"word":"reference","start":69.625,"end":70.024994,"confidence":0.9001465,"punctuated_word":"reference.","sentiment":"neutral","sentiment_score":0.09112370014190674},{"word":"and","start":70.024994,"end":70.524994,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.05914071947336197},{"word":"we're","start":71.305,"end":71.704994,"confidence":0.99853516,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.06937023997306824},{"word":"hoping","start":71.704994,"end":72.024994,"confidence":1.0,"punctuated_word":"hoping","sentiment":"neutral","sentiment_score":0.06727288663387299},{"word":"that","start":72.024994,"end":72.185,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08998848497867584},{"word":"you","start":72.185,"end":72.34499,"confidence":0.9160156,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0816698744893074},{"word":"have","start":72.34499,"end":72.505,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.07368989288806915},{"word":"an","start":72.505,"end":72.585,"confidence":0.99609375,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.07623616605997086},{"word":"available","start":72.585,"end":73.085,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.06321530789136887},{"word":"time","start":73.145,"end":73.384995,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.0758209154009819},{"word":"next","start":73.384995,"end":73.704994,"confidence":0.99902344,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.07442668080329895},{"word":"month","start":73.704994,"end":74.204994,"confidence":0.87719727,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":0.06825967133045197},{"word":"maybe","start":74.505,"end":74.825,"confidence":0.9980469,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":0.06270459294319153},{"word":"on","start":74.825,"end":74.985,"confidence":0.97265625,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.06126946583390236},{"word":"first","start":74.985,"end":75.225,"confidence":0.9951172,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.06541801989078522},{"word":"or","start":75.225,"end":75.545,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.05563565343618393},{"word":"second","start":75.545,"end":75.945,"confidence":0.9980469,"punctuated_word":"second","sentiment":"neutral","sentiment_score":0.06958041340112686},{"word":"week","start":75.945,"end":76.104996,"confidence":1.0,"punctuated_word":"week","sentiment":"neutral","sentiment_score":0.05037175491452217},{"word":"of","start":76.104996,"end":76.424995,"confidence":0.9970703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.05304715037345886},{"word":"october","start":76.424995,"end":76.924995,"confidence":0.88134766,"punctuated_word":"October.","sentiment":"neutral","sentiment_score":0.04603656753897667},{"word":"yes","start":81.945,"end":82.185,"confidence":0.99853516,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.0932648777961731},{"word":"sir","start":82.185,"end":82.685,"confidence":0.9980469,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.07521093636751175}],"paragraphs":{"transcript":"\nYeah. Good morning. Kevin, it's Ronald from Cloud Solution IT. How are you doing today? Alright.\n\nOkay. That's wonderful. Kevin, I hope you still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Kevin, it's Cloud Solution IT.\n\nWe are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, manage three six five, Power BI, and many more. Alright? Okay. So, Kevin, reason for my call today, same thing as before.\n\nWe're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping that you have an available time next month, maybe on first or second week of October. Yes, sir.","paragraphs":[{"sentences":[{"text":"Yeah.","start":4.48,"end":4.72,"sentiment":"neutral","sentiment_score":0.16045252978801727},{"text":"Good morning.","start":4.72,"end":5.46,"sentiment":"neutral","sentiment_score":0.32445502281188965},{"text":"Kevin, it's Ronald from Cloud Solution IT.","start":6.08,"end":9.94,"sentiment":"neutral","sentiment_score":0.22436772286891937},{"text":"How are you doing today?","start":10.719999,"end":11.94,"sentiment":"neutral","sentiment_score":0.21350825130939483},{"text":"Alright.","start":14.0,"end":14.4,"sentiment":"positive","sentiment_score":0.3696315884590149}],"sentiment":"neutral","sentiment_score":0.23856934253126383,"num_words":16,"start":4.48,"end":14.4},{"sentences":[{"text":"Okay.","start":14.4,"end":14.639999,"sentiment":"positive","sentiment_score":0.527012050151825},{"text":"That's wonderful.","start":14.639999,"end":15.46,"sentiment":"positive","sentiment_score":0.7190762758255005},{"text":"Kevin, I hope you still remember the company because the last time that we touched base with you, it was February of this year.","start":16.375,"end":24.475,"sentiment":"neutral","sentiment_score":0.11542726339151461},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":24.935001,"end":36.03,"sentiment":"neutral","sentiment_score":0.10165593221231743},{"text":"Name of the company again, Kevin, it's Cloud Solution IT.","start":37.21,"end":41.31,"sentiment":"neutral","sentiment_score":0.0958542138338089}],"sentiment":"neutral","sentiment_score":0.1318542379885912,"num_words":64,"start":14.4,"end":41.31},{"sentences":[{"text":"We are a managed service provider.","start":42.095,"end":44.435,"sentiment":"neutral","sentiment_score":0.0894069957236449},{"text":"We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, manage three six five, Power BI, and many more.","start":45.135002,"end":57.29,"sentiment":"neutral","sentiment_score":0.08631226822733878},{"text":"Alright?","start":57.75,"end":58.25,"sentiment":"neutral","sentiment_score":0.055490996688604355},{"text":"Okay.","start":58.710003,"end":59.030003,"sentiment":"neutral","sentiment_score":0.06238343194127083},{"text":"So, Kevin, reason for my call today, same thing as before.","start":59.030003,"end":62.57,"sentiment":"neutral","sentiment_score":0.06027324057438157}],"sentiment":"neutral","sentiment_score":0.07898019897666844,"num_words":44,"start":42.095,"end":62.57},{"sentences":[{"text":"We're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":63.030003,"end":70.024994,"sentiment":"neutral","sentiment_score":0.08062270617014483},{"text":"And we're hoping that you have an available time next month, maybe on first or second week of October.","start":70.024994,"end":76.924995,"sentiment":"neutral","sentiment_score":0.06648181359234609},{"text":"Yes, sir.","start":81.945,"end":82.685,"sentiment":"neutral","sentiment_score":0.08423790708184242}],"sentiment":"neutral","sentiment_score":0.07408654224127531,"num_words":40,"start":63.030003,"end":82.685}]}}]},{"alternatives":[{"transcript":"Good morning. Kevin speaking. Good. Good. Okay. Alright. No. I we we we do have some someone that's working with us. Thank you very much for your offer. Yep. Thank you. Mm-mm.","confidence":0.99316406,"words":[{"word":"good","start":1.92,"end":2.08,"confidence":0.9951172,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.1893659383058548},{"word":"morning","start":2.08,"end":2.3999999,"confidence":0.9914551,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.1305554211139679},{"word":"kevin","start":2.3999999,"end":2.72,"confidence":0.99121094,"punctuated_word":"Kevin","sentiment":"neutral","sentiment_score":0.07906711101531982},{"word":"speaking","start":2.72,"end":3.22,"confidence":0.9980469,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.0810905247926712},{"word":"good","start":12.48,"end":12.88,"confidence":0.99365234,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.43331801891326904},{"word":"good","start":12.88,"end":13.365,"confidence":0.9914551,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.4373917281627655},{"word":"okay","start":80.49693,"end":80.99693,"confidence":0.86865234,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04882312938570976},{"word":"alright","start":81.216934,"end":81.616936,"confidence":0.98706055,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.04911857843399048},{"word":"no","start":81.616936,"end":81.936935,"confidence":0.95996094,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.0032409988343715668},{"word":"i","start":81.936935,"end":82.17693,"confidence":0.97509766,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.002266187220811844},{"word":"we","start":82.41694,"end":82.65694,"confidence":0.99121094,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1260499656200409},{"word":"we","start":82.65694,"end":82.896935,"confidence":0.99121094,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1381438821554184},{"word":"we","start":82.896935,"end":82.97694,"confidence":0.94921875,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.15725606679916382},{"word":"do","start":82.97694,"end":83.216934,"confidence":0.9941406,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.1491972953081131},{"word":"have","start":83.216934,"end":83.37694,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.14493173360824585},{"word":"some","start":83.37694,"end":83.87694,"confidence":0.9614258,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.1207764446735382},{"word":"someone","start":84.256935,"end":84.65694,"confidence":0.9951172,"punctuated_word":"someone","sentiment":"neutral","sentiment_score":0.131199911236763},{"word":"that's","start":84.65694,"end":85.15694,"confidence":0.80322266,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.1171136349439621},{"word":"working","start":85.296936,"end":85.69694,"confidence":0.99316406,"punctuated_word":"working","sentiment":"neutral","sentiment_score":0.12940992414951324},{"word":"with","start":85.69694,"end":85.85693,"confidence":0.9980469,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.14731134474277496},{"word":"us","start":85.85693,"end":86.17693,"confidence":0.9970703,"punctuated_word":"us.","sentiment":"neutral","sentiment_score":0.1203855723142624},{"word":"thank","start":86.17693,"end":86.41694,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4775895476341248},{"word":"you","start":86.41694,"end":86.576935,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5294510126113892},{"word":"very","start":86.576935,"end":86.81693,"confidence":1.0,"punctuated_word":"very","sentiment":"positive","sentiment_score":0.5123462080955505},{"word":"much","start":86.81693,"end":87.05694,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.5614583492279053},{"word":"for","start":87.05694,"end":87.13693,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5454297065734863},{"word":"your","start":87.13693,"end":87.296936,"confidence":0.9658203,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.4886298179626465},{"word":"offer","start":87.296936,"end":87.796936,"confidence":0.9995117,"punctuated_word":"offer.","sentiment":"positive","sentiment_score":0.4773179888725281},{"word":"yep","start":88.17693,"end":88.576935,"confidence":0.9169922,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.15954941511154175},{"word":"thank","start":88.576935,"end":88.896935,"confidence":0.99609375,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2575564980506897},{"word":"you","start":88.896935,"end":89.296936,"confidence":0.99658203,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.20117370784282684},{"word":"mm-mm","start":89.296936,"end":89.796936,"confidence":0.8616211,"punctuated_word":"Mm-mm.","sentiment":"neutral","sentiment_score":0.03821256756782532}],"paragraphs":{"transcript":"\nGood morning. Kevin speaking. Good. Good. Okay.\n\nAlright. No. I we we we do have some someone that's working with us. Thank you very much for your offer. Yep.\n\nThank you. Mm-mm.","paragraphs":[{"sentences":[{"text":"Good morning.","start":1.92,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.15996067970991135},{"text":"Kevin speaking.","start":2.3999999,"end":3.22,"sentiment":"neutral","sentiment_score":0.08007881790399551},{"text":"Good.","start":12.48,"end":12.88,"sentiment":"positive","sentiment_score":0.43331801891326904},{"text":"Good.","start":12.88,"end":13.365,"sentiment":"positive","sentiment_score":0.4373917281627655},{"text":"Okay.","start":80.49693,"end":80.99693,"sentiment":"neutral","sentiment_score":0.04882312938570976}],"sentiment":"neutral","sentiment_score":0.19994455309850828,"num_words":7,"start":1.92,"end":80.99693},{"sentences":[{"text":"Alright.","start":81.216934,"end":81.616936,"sentiment":"neutral","sentiment_score":0.04911857843399048},{"text":"No.","start":81.616936,"end":81.936935,"sentiment":"neutral","sentiment_score":-0.0032409988343715668},{"text":"I we we we do have some someone that's working with us.","start":81.936935,"end":86.17693,"sentiment":"neutral","sentiment_score":0.12367016356438398},{"text":"Thank you very much for your offer.","start":86.17693,"end":87.796936,"sentiment":"positive","sentiment_score":0.513174661568233},{"text":"Yep.","start":88.17693,"end":88.576935,"sentiment":"neutral","sentiment_score":0.15954941511154175}],"sentiment":"neutral","sentiment_score":0.24007689038460905,"num_words":22,"start":81.216934,"end":88.576935},{"sentences":[{"text":"Thank you.","start":88.576935,"end":89.296936,"sentiment":"neutral","sentiment_score":0.22936510294675827},{"text":"Mm-mm.","start":89.296936,"end":89.796936,"sentiment":"neutral","sentiment_score":0.03821256756782532}],"sentiment":"neutral","sentiment_score":0.1656475911537806,"num_words":3,"start":88.576935,"end":89.796936}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good morning. Kevin speaking.\n\nChannel 0: Yeah. Good morning. Kevin, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Good. Good.\n\nChannel 0: Alright. Okay. That's wonderful. Kevin, I hope you still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.\n\nName of the company again, Kevin, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, manage three six five, Power BI, and many more. Alright? Okay.\n\nSo, Kevin, reason for my call today, same thing as before. We're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping that you have an available time next month, maybe on first or second week of October.\n\nChannel 1: Okay. Alright. No. I\n\nChannel 0: Yes, sir.\n\nChannel 1: we we we do have some someone that's working with us. Thank you very much for your offer. Yep. Thank you. Mm-mm.","paragraphs":[{"sentences":[{"text":"Good morning.","start":1.92,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.15996067970991135},{"text":"Kevin speaking.","start":2.3999999,"end":3.22,"sentiment":"neutral","sentiment_score":0.08007881790399551}],"sentiment":"neutral","sentiment_score":0.12001974880695343,"channel":1,"num_words":4,"start":1.92,"end":3.22},{"sentences":[{"text":"Yeah.","start":4.48,"end":4.72,"sentiment":"neutral","sentiment_score":0.16045252978801727},{"text":"Good morning.","start":4.72,"end":5.46,"sentiment":"neutral","sentiment_score":0.32445502281188965},{"text":"Kevin, it's Ronald from Cloud Solution IT.","start":6.08,"end":9.94,"sentiment":"neutral","sentiment_score":0.22436772286891937},{"text":"How are you doing today?","start":10.719999,"end":11.94,"sentiment":"neutral","sentiment_score":0.21350825130939483}],"sentiment":"neutral","sentiment_score":0.22983185946941376,"channel":0,"num_words":15,"start":4.48,"end":11.94},{"sentences":[{"text":"Good.","start":12.48,"end":12.88,"sentiment":"positive","sentiment_score":0.43331801891326904},{"text":"Good.","start":12.88,"end":13.365,"sentiment":"positive","sentiment_score":0.4373917281627655}],"sentiment":"positive","sentiment_score":0.4353548735380173,"channel":1,"num_words":2,"start":12.48,"end":13.365},{"sentences":[{"text":"Alright.","start":14.0,"end":14.4,"sentiment":"positive","sentiment_score":0.3696315884590149},{"text":"Okay.","start":14.4,"end":14.639999,"sentiment":"positive","sentiment_score":0.527012050151825},{"text":"That's wonderful.","start":14.639999,"end":15.46,"sentiment":"positive","sentiment_score":0.7190762758255005},{"text":"Kevin, I hope you still remember the company because the last time that we touched base with you, it was February of this year.","start":16.375,"end":24.475,"sentiment":"neutral","sentiment_score":0.11542726339151461},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":24.935001,"end":36.03,"sentiment":"neutral","sentiment_score":0.10165593221231743}],"sentiment":"neutral","sentiment_score":0.14272292147983204,"channel":0,"num_words":55,"start":14.0,"end":36.03},{"sentences":[{"text":"Name of the company again, Kevin, it's Cloud Solution IT.","start":37.21,"end":41.31,"sentiment":"neutral","sentiment_score":0.0958542138338089},{"text":"We are a managed service provider.","start":42.095,"end":44.435,"sentiment":"neutral","sentiment_score":0.0894069957236449},{"text":"We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, manage three six five, Power BI, and many more.","start":45.135002,"end":57.29,"sentiment":"neutral","sentiment_score":0.08631226822733878},{"text":"Alright?","start":57.75,"end":58.25,"sentiment":"neutral","sentiment_score":0.055490996688604355},{"text":"Okay.","start":58.710003,"end":59.030003,"sentiment":"neutral","sentiment_score":0.06238343194127083}],"sentiment":"neutral","sentiment_score":0.08768988946496054,"channel":0,"num_words":43,"start":37.21,"end":59.030003},{"sentences":[{"text":"So, Kevin, reason for my call today, same thing as before.","start":59.030003,"end":62.57,"sentiment":"neutral","sentiment_score":0.06027324057438157},{"text":"We're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":63.030003,"end":70.024994,"sentiment":"neutral","sentiment_score":0.08062270617014483},{"text":"And we're hoping that you have an available time next month, maybe on first or second week of October.","start":70.024994,"end":76.924995,"sentiment":"neutral","sentiment_score":0.06648181359234609}],"sentiment":"neutral","sentiment_score":0.07057125554705153,"channel":0,"num_words":49,"start":59.030003,"end":76.924995},{"sentences":[{"text":"Okay.","start":80.49693,"end":80.99693,"sentiment":"neutral","sentiment_score":0.04882312938570976},{"text":"Alright.","start":81.216934,"end":81.616936,"sentiment":"neutral","sentiment_score":0.04911857843399048},{"text":"No.","start":81.616936,"end":81.936935,"sentiment":"neutral","sentiment_score":-0.0032409988343715668},{"text":"I","start":81.936935,"end":82.17693,"sentiment":"neutral","sentiment_score":0.002266187220811844}],"sentiment":"neutral","sentiment_score":0.02424172405153513,"channel":1,"num_words":4,"start":80.49693,"end":82.17693},{"sentences":[{"text":"Yes, sir.","start":81.945,"end":82.685,"sentiment":"neutral","sentiment_score":0.08423790708184242}],"sentiment":"neutral","sentiment_score":0.08423790708184242,"channel":0,"num_words":2,"start":81.945,"end":82.685},{"sentences":[{"text":"we we we do have some someone that's working with us.","start":82.41694,"end":86.17693,"sentiment":"neutral","sentiment_score":0.13470688868652692},{"text":"Thank you very much for your offer.","start":86.17693,"end":87.796936,"sentiment":"positive","sentiment_score":0.513174661568233},{"text":"Yep.","start":88.17693,"end":88.576935,"sentiment":"neutral","sentiment_score":0.15954941511154175},{"text":"Thank you.","start":88.576935,"end":89.296936,"sentiment":"neutral","sentiment_score":0.22936510294675827},{"text":"Mm-mm.","start":89.296936,"end":89.796936,"sentiment":"neutral","sentiment_score":0.03821256756782532}],"sentiment":"neutral","sentiment_score":0.2604768452319232,"channel":1,"num_words":22,"start":82.41694,"end":89.796936}]},"summary":{"result":"success","short":"The Cloud Solution IT representative, Ronald, calls Kevin to introduce their company and offer their managed service provider services. He asks for an introductory meeting with Kevin and suggests scheduling for the first or second week of October. Kevin thanks him for the offer and mentions that someone is working with them."},"intents":{"segments":[{"text":"Kevin, I hope you still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start_word":25,"end_word":75,"intents":[{"intent":"Arrange introductory meeting with co-cto","confidence_score":0.00043271433}]}]},"sentiments":{"segments":[{"text":"Good morning. Kevin speaking. Yeah. Good morning. Kevin, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":0,"end_word":18,"sentiment":"neutral","sentiment_score":0.20595791935920715},{"text":"Good. Good. Alright. Okay. That's wonderful.","start_word":19,"end_word":24,"sentiment":"positive","sentiment_score":0.5389771461486816},{"text":"Kevin, I hope you still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Kevin, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, manage three six five, Power BI, and many more. Alright? Okay. So, Kevin, reason for my call today, same thing as before. We're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping that you have an available time next month, maybe on first or second week of October. Okay. Alright. No. I Yes, sir. we we we do have some someone that's working with us.","start_word":25,"end_word":184,"sentiment":"neutral","sentiment_score":0.08918247371912003},{"text":"Thank you very much for your offer.","start_word":185,"end_word":191,"sentiment":"positive","sentiment_score":0.5086925625801086},{"text":"Yep. Thank you. Mm-mm.","start_word":192,"end_word":195,"sentiment":"neutral","sentiment_score":0.12454299628734589}],"average":{"sentiment":"neutral","sentiment_score":0.13812321775099812}}}}