{"metadata":{"transaction_key":"deprecated","request_id":"019d74d9-de16-7753-9aac-c2bd7784f87e","sha256":"c1384220225a4b80f1f8155674fad7adbdb2a2e2dde8bf9c0cb22f1b046c96a3","created":"2026-04-10T00:45:30.050Z","duration":43.84794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":124,"output_tokens":67},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":149,"output_tokens":149},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":149,"output_tokens":10}},"results":{"channels":[{"alternatives":[{"transcript":"Hello, Rachel? Yes. Good morning. How are you? What's your dad's mobile number? Yeah. Well, unfortunately, that number is from India. It's not from Australia. We can't help you. You need to call Retail India. We're a completely different company. Okay.","confidence":0.99605006,"words":[{"word":"hello","start":0.39999998,"end":0.9,"confidence":0.8085114,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.09318052232265472},{"word":"rachel","start":4.64,"end":5.14,"confidence":0.45071712,"punctuated_word":"Rachel?","sentiment":"neutral","sentiment_score":0.20581667125225067},{"word":"yes","start":5.2,"end":5.52,"confidence":0.72912204,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.23885640501976013},{"word":"good","start":5.52,"end":5.68,"confidence":0.99814785,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.40792715549468994},{"word":"morning","start":5.68,"end":5.92,"confidence":0.9874866,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.31529563665390015},{"word":"how","start":5.92,"end":6.16,"confidence":0.9992291,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.3485080599784851},{"word":"are","start":6.16,"end":6.24,"confidence":0.9980204,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.25806480646133423},{"word":"you","start":6.24,"end":6.74,"confidence":0.99952054,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.2613506317138672},{"word":"what's","start":20.675,"end":20.994999,"confidence":0.85819614,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":-0.03079244494438171},{"word":"your","start":20.994999,"end":21.315,"confidence":0.997184,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.03116648830473423},{"word":"dad's","start":21.315,"end":21.715,"confidence":0.9922908,"punctuated_word":"dad's","sentiment":"neutral","sentiment_score":-0.031098386272788048},{"word":"mobile","start":21.715,"end":22.035,"confidence":0.99530905,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":-0.01499542873352766},{"word":"number","start":22.035,"end":22.535,"confidence":0.99921083,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":-0.03831271827220917},{"word":"yeah","start":24.515,"end":24.915,"confidence":0.9688245,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.018486998975276947},{"word":"well","start":24.915,"end":25.415,"confidence":0.9099504,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.04039614275097847},{"word":"unfortunately","start":26.34,"end":26.82,"confidence":0.99192667,"punctuated_word":"unfortunately,","sentiment":"negative","sentiment_score":-0.3752595782279968},{"word":"that","start":26.82,"end":27.06,"confidence":0.9968867,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.3602222204208374},{"word":"number","start":27.06,"end":27.300001,"confidence":0.999032,"punctuated_word":"number","sentiment":"negative","sentiment_score":-0.3743021488189697},{"word":"is","start":27.300001,"end":27.460001,"confidence":0.9238101,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.3321079611778259},{"word":"from","start":27.460001,"end":27.62,"confidence":0.9998305,"punctuated_word":"from","sentiment":"negative","sentiment_score":-0.4058994054794311},{"word":"india","start":27.62,"end":27.94,"confidence":0.98438406,"punctuated_word":"India.","sentiment":"negative","sentiment_score":-0.5521968007087708},{"word":"it's","start":27.94,"end":28.02,"confidence":0.9991541,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.28071117401123047},{"word":"not","start":28.02,"end":28.26,"confidence":0.9993938,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.3375018239021301},{"word":"from","start":28.26,"end":28.5,"confidence":0.9996495,"punctuated_word":"from","sentiment":"negative","sentiment_score":-0.4161527752876282},{"word":"australia","start":28.5,"end":28.98,"confidence":0.9973092,"punctuated_word":"Australia.","sentiment":"negative","sentiment_score":-0.5080592632293701},{"word":"we","start":28.98,"end":29.3,"confidence":0.99965644,"punctuated_word":"We","sentiment":"negative","sentiment_score":-0.5455343127250671},{"word":"can't","start":29.3,"end":29.54,"confidence":0.9461316,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.5542773008346558},{"word":"help","start":29.54,"end":29.78,"confidence":0.9998808,"punctuated_word":"help","sentiment":"negative","sentiment_score":-0.5231602191925049},{"word":"you","start":29.78,"end":30.02,"confidence":0.9502058,"punctuated_word":"you.","sentiment":"negative","sentiment_score":-0.5589819550514221},{"word":"you","start":30.02,"end":30.1,"confidence":0.99605006,"punctuated_word":"You","sentiment":"negative","sentiment_score":-0.5248774290084839},{"word":"need","start":30.1,"end":30.26,"confidence":0.98053396,"punctuated_word":"need","sentiment":"negative","sentiment_score":-0.5217472314834595},{"word":"to","start":30.26,"end":30.42,"confidence":0.9959279,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.48489487171173096},{"word":"call","start":30.42,"end":30.66,"confidence":0.99815685,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.5288364291191101},{"word":"retail","start":30.66,"end":31.060001,"confidence":0.4998421,"punctuated_word":"Retail","sentiment":"negative","sentiment_score":-0.4595155715942383},{"word":"india","start":31.060001,"end":31.560001,"confidence":0.97736335,"punctuated_word":"India.","sentiment":"negative","sentiment_score":-0.4696933925151825},{"word":"we're","start":31.94,"end":32.18,"confidence":0.99830365,"punctuated_word":"We're","sentiment":"negative","sentiment_score":-0.40093398094177246},{"word":"a","start":32.18,"end":32.260002,"confidence":0.94639367,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.3463408350944519},{"word":"completely","start":32.260002,"end":32.66,"confidence":0.9987311,"punctuated_word":"completely","sentiment":"negative","sentiment_score":-0.4109137952327728},{"word":"different","start":32.66,"end":33.06,"confidence":0.99957937,"punctuated_word":"different","sentiment":"negative","sentiment_score":-0.3367360830307007},{"word":"company","start":33.06,"end":33.56,"confidence":0.99977183,"punctuated_word":"company.","sentiment":"negative","sentiment_score":-0.39335477352142334},{"word":"okay","start":40.03294,"end":40.53294,"confidence":0.95696926,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.02777929790318012}],"paragraphs":{"transcript":"\nHello, Rachel? Yes. Good morning. How are you? What's your dad's mobile number?\n\nYeah. Well, unfortunately, that number is from India. It's not from Australia. We can't help you. You need to call Retail India.\n\nWe're a completely different company. Okay.","paragraphs":[{"sentences":[{"text":"Hello, Rachel?","start":0.39999998,"end":5.14,"sentiment":"neutral","sentiment_score":0.1494985967874527},{"text":"Yes.","start":5.2,"end":5.52,"sentiment":"neutral","sentiment_score":0.23885640501976013},{"text":"Good morning.","start":5.52,"end":5.92,"sentiment":"positive","sentiment_score":0.36161139607429504},{"text":"How are you?","start":5.92,"end":6.74,"sentiment":"neutral","sentiment_score":0.2893078327178955},{"text":"What's your dad's mobile number?","start":20.675,"end":22.535,"sentiment":"neutral","sentiment_score":-0.029273093305528165}],"sentiment":"neutral","sentiment_score":0.15251034018225396,"num_words":13,"start":0.39999998,"end":22.535},{"sentences":[{"text":"Yeah.","start":24.515,"end":24.915,"sentiment":"neutral","sentiment_score":-0.018486998975276947},{"text":"Well, unfortunately, that number is from India.","start":24.915,"end":27.94,"sentiment":"negative","sentiment_score":-0.3486263225121157},{"text":"It's not from Australia.","start":27.94,"end":28.98,"sentiment":"negative","sentiment_score":-0.3856062591075897},{"text":"We can't help you.","start":28.98,"end":30.02,"sentiment":"negative","sentiment_score":-0.5454884469509125},{"text":"You need to call Retail India.","start":30.02,"end":31.560001,"sentiment":"negative","sentiment_score":-0.49826082090536755}],"sentiment":"negative","sentiment_score":-0.41694613664665003,"num_words":22,"start":24.515,"end":31.560001},{"sentences":[{"text":"We're a completely different company.","start":31.94,"end":33.56,"sentiment":"negative","sentiment_score":-0.37765589356422424},{"text":"Okay.","start":40.03294,"end":40.53294,"sentiment":"neutral","sentiment_score":-0.02777929790318012}],"sentiment":"neutral","sentiment_score":-0.31934312762071687,"num_words":6,"start":31.94,"end":40.53294}]}}]},{"alternatives":[{"transcript":"Hi. Good morning. Yeah. I'm good. Thank you. So I've got my dad's number, and he's visiting overseas. I just wanna check. He's unable to get text messages from from India. 97 7 96. Okay. Can I put something in it? Okay. Yeah. I'll speak to them then. Okay.","confidence":0.9940953,"words":[{"word":"hi","start":3.6799998,"end":3.84,"confidence":0.9942494,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.17974114418029785},{"word":"good","start":3.84,"end":4.08,"confidence":0.99900633,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3483039140701294},{"word":"morning","start":4.08,"end":4.58,"confidence":0.9996429,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.2544330656528473},{"word":"yeah","start":6.8799996,"end":7.2799997,"confidence":0.9726286,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.3624169826507568},{"word":"i'm","start":7.2799997,"end":7.44,"confidence":0.8363355,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.5417150259017944},{"word":"good","start":7.44,"end":7.7599998,"confidence":0.9940953,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.6159493923187256},{"word":"thank","start":7.7599998,"end":7.9199996,"confidence":0.99841106,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6491934061050415},{"word":"you","start":7.9199996,"end":8.42,"confidence":0.9997071,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5629981756210327},{"word":"so","start":9.04,"end":9.36,"confidence":0.97559434,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.07169710099697113},{"word":"i've","start":9.36,"end":9.599999,"confidence":0.9879596,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.06405465304851532},{"word":"got","start":9.599999,"end":9.84,"confidence":0.99992347,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.03675002232193947},{"word":"my","start":9.84,"end":10.08,"confidence":0.99995756,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.019947631284594536},{"word":"dad's","start":10.08,"end":10.4,"confidence":0.9997026,"punctuated_word":"dad's","sentiment":"neutral","sentiment_score":0.0209797453135252},{"word":"number","start":10.4,"end":10.9,"confidence":0.92868966,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.05354170501232147},{"word":"and","start":11.2,"end":11.599999,"confidence":0.99963546,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.032153815031051636},{"word":"he's","start":11.599999,"end":11.92,"confidence":0.97581273,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":0.03087351657450199},{"word":"visiting","start":11.92,"end":12.42,"confidence":0.9995907,"punctuated_word":"visiting","sentiment":"neutral","sentiment_score":0.046835318207740784},{"word":"overseas","start":12.48,"end":12.98,"confidence":0.9995068,"punctuated_word":"overseas.","sentiment":"neutral","sentiment_score":0.053848497569561005},{"word":"i","start":13.995,"end":14.495,"confidence":0.98006594,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0021096598356962204},{"word":"just","start":14.555,"end":14.875,"confidence":0.99907386,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0033159293234348297},{"word":"wanna","start":14.875,"end":15.195,"confidence":0.99412537,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.009957362897694113},{"word":"check","start":15.195,"end":15.695,"confidence":0.9843875,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":0.0024117324501276016},{"word":"he's","start":15.755,"end":16.155,"confidence":0.96252227,"punctuated_word":"He's","sentiment":"neutral","sentiment_score":-0.17902353405952454},{"word":"unable","start":16.155,"end":16.555,"confidence":0.9990939,"punctuated_word":"unable","sentiment":"neutral","sentiment_score":-0.2727120518684387},{"word":"to","start":16.555,"end":16.715,"confidence":0.9997193,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2366861253976822},{"word":"get","start":16.715,"end":17.035,"confidence":0.99985206,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.2410072237253189},{"word":"text","start":17.035,"end":17.355,"confidence":0.99951327,"punctuated_word":"text","sentiment":"neutral","sentiment_score":-0.2701398730278015},{"word":"messages","start":17.355,"end":17.855,"confidence":0.9997249,"punctuated_word":"messages","sentiment":"neutral","sentiment_score":-0.2796843349933624},{"word":"from","start":18.075,"end":18.575,"confidence":0.99990475,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.3127198815345764},{"word":"from","start":18.955,"end":19.275,"confidence":0.97281444,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.3047623336315155},{"word":"india","start":19.275,"end":19.775,"confidence":0.9980601,"punctuated_word":"India.","sentiment":"neutral","sentiment_score":-0.304173082113266},{"word":"97","start":23.435,"end":24.335,"confidence":0.99253166,"punctuated_word":"97","sentiment":"neutral","sentiment_score":-0.013849696144461632},{"word":"7","start":24.555,"end":25.035,"confidence":0.99949825,"punctuated_word":"7","sentiment":"neutral","sentiment_score":-0.02092421054840088},{"word":"96","start":25.035,"end":25.77,"confidence":0.9839641,"punctuated_word":"96.","sentiment":"neutral","sentiment_score":-0.03373431786894798},{"word":"okay","start":35.13,"end":35.63,"confidence":0.83465976,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.10580354928970336},{"word":"can","start":35.85,"end":36.010002,"confidence":0.33057082,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.06538120657205582},{"word":"i","start":36.010002,"end":36.489998,"confidence":0.9953424,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07610221952199936},{"word":"put","start":36.489998,"end":36.81,"confidence":0.92945796,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.06632056832313538},{"word":"something","start":36.81,"end":37.31,"confidence":0.99948907,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.05449671670794487},{"word":"in","start":37.61,"end":37.77,"confidence":0.977431,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.06418223679065704},{"word":"it","start":37.77,"end":38.17,"confidence":0.66328585,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.09056764841079712},{"word":"okay","start":38.17,"end":38.57,"confidence":0.80922383,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.03946454077959061},{"word":"yeah","start":38.57,"end":38.97,"confidence":0.9483644,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03773261606693268},{"word":"i'll","start":38.97,"end":39.29,"confidence":0.70855707,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.037301402539014816},{"word":"speak","start":39.29,"end":39.53,"confidence":0.89309955,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":-0.04450816288590431},{"word":"to","start":39.53,"end":39.690002,"confidence":0.9245804,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05921383947134018},{"word":"them","start":39.690002,"end":39.85,"confidence":0.7891188,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.0851430594921112},{"word":"then","start":39.85,"end":40.35,"confidence":0.9009948,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":-0.059169210493564606},{"word":"okay","start":43.22294,"end":43.72294,"confidence":0.9540483,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.021529141813516617}],"paragraphs":{"transcript":"\nHi. Good morning. Yeah. I'm good. Thank you.\n\nSo I've got my dad's number, and he's visiting overseas. I just wanna check. He's unable to get text messages from from India. 97 7 96. Okay.\n\nCan I put something in it? Okay. Yeah. I'll speak to them then. Okay.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.6799998,"end":3.84,"sentiment":"neutral","sentiment_score":0.17974114418029785},{"text":"Good morning.","start":3.84,"end":4.58,"sentiment":"neutral","sentiment_score":0.30136848986148834},{"text":"Yeah.","start":6.8799996,"end":7.2799997,"sentiment":"positive","sentiment_score":0.3624169826507568},{"text":"I'm good.","start":7.2799997,"end":7.7599998,"sentiment":"positive","sentiment_score":0.57883220911026},{"text":"Thank you.","start":7.7599998,"end":8.42,"sentiment":"positive","sentiment_score":0.6060957908630371}],"sentiment":"positive","sentiment_score":0.4393438883125782,"num_words":8,"start":3.6799998,"end":8.42},{"sentences":[{"text":"So I've got my dad's number, and he's visiting overseas.","start":9.04,"end":12.98,"sentiment":"neutral","sentiment_score":0.04306820053607226},{"text":"I just wanna check.","start":13.995,"end":15.695,"sentiment":"neutral","sentiment_score":0.004448671126738191},{"text":"He's unable to get text messages from from India.","start":15.755,"end":19.775,"sentiment":"neutral","sentiment_score":-0.26676760448349846},{"text":"97 7 96.","start":23.435,"end":25.77,"sentiment":"neutral","sentiment_score":-0.022836074853936832},{"text":"Okay.","start":35.13,"end":35.63,"sentiment":"neutral","sentiment_score":-0.10580354928970336}],"sentiment":"neutral","sentiment_score":-0.0787682786790861,"num_words":27,"start":9.04,"end":35.63},{"sentences":[{"text":"Can I put something in it?","start":35.85,"end":38.17,"sentiment":"neutral","sentiment_score":-0.06950843272109826},{"text":"Okay.","start":38.17,"end":38.57,"sentiment":"neutral","sentiment_score":-0.03946454077959061},{"text":"Yeah.","start":38.57,"end":38.97,"sentiment":"neutral","sentiment_score":-0.03773261606693268},{"text":"I'll speak to them then.","start":38.97,"end":40.35,"sentiment":"neutral","sentiment_score":-0.057067134976387025},{"text":"Okay.","start":43.22294,"end":43.72294,"sentiment":"neutral","sentiment_score":-0.021529141813516617}],"sentiment":"neutral","sentiment_score":-0.057222326419183185,"num_words":14,"start":35.85,"end":43.72294}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello,\n\nChannel 1: Hi. Good morning.\n\nChannel 0: Rachel? Yes. Good morning. How are you?\n\nChannel 1: Yeah. I'm good. Thank you. So I've got my dad's number, and he's visiting overseas. I just wanna check.\n\nHe's unable to get text messages from from India.\n\nChannel 0: What's your dad's mobile number?\n\nChannel 1: 97\n\nChannel 0: Yeah.\n\nChannel 1: 7\n\nChannel 0: Well,\n\nChannel 1: 96.\n\nChannel 0: unfortunately, that number is from India. It's not from Australia. We can't help you. You need to call Retail India. We're a completely different company.\n\nChannel 1: Okay. Can I put something in it? Okay. Yeah. I'll speak to them then.\n\nChannel 0: Okay.\n\nChannel 1: Okay.","paragraphs":[{"sentences":[{"text":"Hello,","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.09318052232265472}],"sentiment":"neutral","sentiment_score":0.09318052232265472,"channel":0,"num_words":1,"start":0.39999998,"end":0.9},{"sentences":[{"text":"Hi.","start":3.6799998,"end":3.84,"sentiment":"neutral","sentiment_score":0.17974114418029785},{"text":"Good morning.","start":3.84,"end":4.58,"sentiment":"neutral","sentiment_score":0.30136848986148834}],"sentiment":"neutral","sentiment_score":0.2608260413010915,"channel":1,"num_words":3,"start":3.6799998,"end":4.58},{"sentences":[{"text":"Rachel?","start":4.64,"end":5.14,"sentiment":"neutral","sentiment_score":0.20581667125225067},{"text":"Yes.","start":5.2,"end":5.52,"sentiment":"neutral","sentiment_score":0.23885640501976013},{"text":"Good morning.","start":5.52,"end":5.92,"sentiment":"positive","sentiment_score":0.36161139607429504},{"text":"How are you?","start":5.92,"end":6.74,"sentiment":"neutral","sentiment_score":0.2893078327178955}],"sentiment":"neutral","sentiment_score":0.29083133808204104,"channel":0,"num_words":7,"start":4.64,"end":6.74},{"sentences":[{"text":"Yeah.","start":6.8799996,"end":7.2799997,"sentiment":"positive","sentiment_score":0.3624169826507568},{"text":"I'm good.","start":7.2799997,"end":7.7599998,"sentiment":"positive","sentiment_score":0.57883220911026},{"text":"Thank you.","start":7.7599998,"end":8.42,"sentiment":"positive","sentiment_score":0.6060957908630371},{"text":"So I've got my dad's number, and he's visiting overseas.","start":9.04,"end":12.98,"sentiment":"neutral","sentiment_score":0.04306820053607226},{"text":"I just wanna check.","start":13.995,"end":15.695,"sentiment":"neutral","sentiment_score":0.004448671126738191}],"sentiment":"neutral","sentiment_score":0.16740787749815927,"channel":1,"num_words":19,"start":6.8799996,"end":15.695},{"sentences":[{"text":"He's unable to get text messages from from India.","start":15.755,"end":19.775,"sentiment":"neutral","sentiment_score":-0.26676760448349846}],"sentiment":"neutral","sentiment_score":-0.26676760448349846,"channel":1,"num_words":9,"start":15.755,"end":19.775},{"sentences":[{"text":"What's your dad's mobile number?","start":20.675,"end":22.535,"sentiment":"neutral","sentiment_score":-0.029273093305528165}],"sentiment":"neutral","sentiment_score":-0.029273093305528165,"channel":0,"num_words":5,"start":20.675,"end":22.535},{"sentences":[{"text":"97","start":23.435,"end":24.335,"sentiment":"neutral","sentiment_score":-0.013849696144461632}],"sentiment":"neutral","sentiment_score":-0.013849696144461632,"channel":1,"num_words":1,"start":23.435,"end":24.335},{"sentences":[{"text":"Yeah.","start":24.515,"end":24.915,"sentiment":"neutral","sentiment_score":-0.018486998975276947}],"sentiment":"neutral","sentiment_score":-0.018486998975276947,"channel":0,"num_words":1,"start":24.515,"end":24.915},{"sentences":[{"text":"7","start":24.555,"end":25.035,"sentiment":"neutral","sentiment_score":-0.02092421054840088}],"sentiment":"neutral","sentiment_score":-0.02092421054840088,"channel":1,"num_words":1,"start":24.555,"end":25.035},{"sentences":[{"text":"Well,","start":24.915,"end":25.415,"sentiment":"neutral","sentiment_score":-0.04039614275097847}],"sentiment":"neutral","sentiment_score":-0.04039614275097847,"channel":0,"num_words":1,"start":24.915,"end":25.415},{"sentences":[{"text":"96.","start":25.035,"end":25.77,"sentiment":"neutral","sentiment_score":-0.03373431786894798}],"sentiment":"neutral","sentiment_score":-0.03373431786894798,"channel":1,"num_words":1,"start":25.035,"end":25.77},{"sentences":[{"text":"unfortunately, that number is from India.","start":26.34,"end":27.94,"sentiment":"negative","sentiment_score":-0.399998019138972},{"text":"It's not from Australia.","start":27.94,"end":28.98,"sentiment":"negative","sentiment_score":-0.3856062591075897},{"text":"We can't help you.","start":28.98,"end":30.02,"sentiment":"negative","sentiment_score":-0.5454884469509125},{"text":"You need to call Retail India.","start":30.02,"end":31.560001,"sentiment":"negative","sentiment_score":-0.49826082090536755},{"text":"We're a completely different company.","start":31.94,"end":33.56,"sentiment":"negative","sentiment_score":-0.37765589356422424}],"sentiment":"negative","sentiment_score":-0.4400884532928467,"channel":0,"num_words":25,"start":26.34,"end":33.56},{"sentences":[{"text":"Okay.","start":35.13,"end":35.63,"sentiment":"neutral","sentiment_score":-0.10580354928970336},{"text":"Can I put something in it?","start":35.85,"end":38.17,"sentiment":"neutral","sentiment_score":-0.06950843272109826},{"text":"Okay.","start":38.17,"end":38.57,"sentiment":"neutral","sentiment_score":-0.03946454077959061},{"text":"Yeah.","start":38.57,"end":38.97,"sentiment":"neutral","sentiment_score":-0.03773261606693268},{"text":"I'll speak to them then.","start":38.97,"end":40.35,"sentiment":"neutral","sentiment_score":-0.057067134976387025}],"sentiment":"neutral","sentiment_score":-0.06324192695319653,"channel":1,"num_words":14,"start":35.13,"end":40.35},{"sentences":[{"text":"Okay.","start":40.03294,"end":40.53294,"sentiment":"neutral","sentiment_score":-0.02777929790318012}],"sentiment":"neutral","sentiment_score":-0.02777929790318012,"channel":0,"num_words":1,"start":40.03294,"end":40.53294},{"sentences":[{"text":"Okay.","start":43.22294,"end":43.72294,"sentiment":"neutral","sentiment_score":-0.021529141813516617}],"sentiment":"neutral","sentiment_score":-0.021529141813516617,"channel":1,"num_words":1,"start":43.22294,"end":43.72294}]},"summary":{"result":"success","short":"The customer is calling to check the mobile number of their dad who is visiting overseas. The agent informs the customer that they cannot help him because his number is from India, not from Australia, and suggests that the customer call Retail India. The customer agrees to speak to Retail India and put something in his dad's number."},"intents":{"segments":[{"text":"So I've got my dad's number, and he's visiting overseas. I just wanna check. He's unable to get text messages from from India. What's your dad's mobile number?","start_word":16,"end_word":43,"intents":[{"intent":"Request information","confidence_score":0.028470716}]},{"text":"What's your dad's mobile number? 97 Yeah.","start_word":39,"end_word":45,"intents":[{"intent":"Request a phone number","confidence_score":0.0001846432}]}]},"sentiments":{"segments":[{"text":"Hello, Hi. Good morning. Rachel? Yes.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.2083963304758072},{"text":"Good morning.","start_word":6,"end_word":7,"sentiment":"positive","sentiment_score":0.3461728096008301},{"text":"How are you?","start_word":8,"end_word":10,"sentiment":"neutral","sentiment_score":0.2823185324668884},{"text":"Yeah. I'm good. Thank you.","start_word":11,"end_word":15,"sentiment":"positive","sentiment_score":0.5357067584991455},{"text":"So I've got my dad's number, and he's visiting overseas. I just wanna check. He's unable to get text messages from from India. What's your dad's mobile number? 97 Yeah. 7 Well, 96.","start_word":16,"end_word":48,"sentiment":"neutral","sentiment_score":-0.05312013626098633},{"text":"unfortunately, that number is from India. It's not from Australia. We can't help you. You need to call Retail India. We're a completely different company.","start_word":49,"end_word":73,"sentiment":"negative","sentiment_score":-0.4388932287693024},{"text":"Okay. Can I put something in it? Okay. Yeah. I'll speak to them then. Okay. Okay.","start_word":74,"end_word":89,"sentiment":"neutral","sentiment_score":-0.05603760480880737}],"average":{"sentiment":"neutral","sentiment_score":-0.07612504895101457}}}}