{"metadata":{"transaction_key":"deprecated","request_id":"01a1137a-9687-7d83-82b7-6b2be0551aea","sha256":"8b9f642d3d688621d12fc227a51013571429e4aec9e3bf0ecd118d28fc77cfcd","created":"2026-10-06T23:09:25.608Z","duration":31.751938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":62,"output_tokens":58},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":67,"output_tokens":67},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":67,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Yes.","confidence":0.9267578,"words":[{"word":"hello","start":3.6,"end":4.1,"confidence":0.9267578,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.05535982549190521},{"word":"yes","start":4.56,"end":5.06,"confidence":0.8232422,"punctuated_word":"Yes.","sentiment":"negative","sentiment_score":-0.346393346786499}],"paragraphs":{"transcript":"\nHello? Yes.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.6,"end":4.1,"sentiment":"neutral","sentiment_score":-0.05535982549190521},{"text":"Yes.","start":4.56,"end":5.06,"sentiment":"negative","sentiment_score":-0.346393346786499}],"sentiment":"neutral","sentiment_score":-0.20087658613920212,"num_words":2,"start":3.6,"end":5.06}]}}]},{"alternatives":[{"transcript":"Hello. I cannot take your call right now. But if you leave a message and number, I'll get back to you as soon as possible. Thanks. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options.","confidence":1.0,"words":[{"word":"hello","start":3.1999998,"end":3.6999998,"confidence":0.98168945,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":-0.027977628633379936},{"word":"i","start":3.84,"end":4.08,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.36592572927474976},{"word":"cannot","start":4.08,"end":4.48,"confidence":1.0,"punctuated_word":"cannot","sentiment":"negative","sentiment_score":-0.4802972972393036},{"word":"take","start":4.48,"end":4.64,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.5259692668914795},{"word":"your","start":4.64,"end":4.88,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.3681600689888001},{"word":"call","start":4.88,"end":5.12,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.5913766026496887},{"word":"right","start":5.12,"end":5.3599997,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.5061187148094177},{"word":"now","start":5.3599997,"end":5.8599997,"confidence":0.78637695,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.39751651883125305},{"word":"but","start":5.92,"end":6.16,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.10734651237726212},{"word":"if","start":6.16,"end":6.24,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.09415093064308168},{"word":"you","start":6.24,"end":6.48,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.13651525974273682},{"word":"leave","start":6.48,"end":6.72,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.15070296823978424},{"word":"a","start":6.72,"end":6.8799996,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.16585838794708252},{"word":"message","start":6.8799996,"end":7.2799997,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.14416857063770294},{"word":"and","start":7.2799997,"end":7.6,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.10896440595388412},{"word":"number","start":7.6,"end":8.0,"confidence":0.8977051,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.1042901873588562},{"word":"i'll","start":8.0,"end":8.24,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.03215466067194939},{"word":"get","start":8.24,"end":8.4,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.07863618433475494},{"word":"back","start":8.4,"end":8.639999,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.091231107711792},{"word":"to","start":8.639999,"end":8.72,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08002044260501862},{"word":"you","start":8.72,"end":8.88,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0674477368593216},{"word":"as","start":8.88,"end":9.12,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.073865607380867},{"word":"soon","start":9.12,"end":9.28,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.11371926963329317},{"word":"as","start":9.28,"end":9.44,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.25098490715026855},{"word":"possible","start":9.44,"end":9.92,"confidence":1.0,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":-0.11514750868082048},{"word":"thanks","start":9.92,"end":10.42,"confidence":0.99902344,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.48992010951042175},{"word":"please","start":10.96,"end":11.28,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.04061390459537506},{"word":"leave","start":11.28,"end":11.5199995,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.03751857578754425},{"word":"a","start":11.5199995,"end":11.679999,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04222492873668671},{"word":"detailed","start":11.679999,"end":12.08,"confidence":0.99902344,"punctuated_word":"detailed","sentiment":"neutral","sentiment_score":-0.019927099347114563},{"word":"message","start":12.08,"end":12.559999,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.10880502313375472},{"word":"after","start":12.559999,"end":12.88,"confidence":0.99902344,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.05089356750249863},{"word":"the","start":12.88,"end":12.96,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08554616570472717},{"word":"tone","start":12.96,"end":13.46,"confidence":0.9995117,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.02897484600543976},{"word":"when","start":13.625,"end":13.705,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.021237768232822415},{"word":"you","start":13.705,"end":13.945,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.016541115939617157},{"word":"have","start":13.945,"end":14.025,"confidence":0.9902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.013357523828744888},{"word":"finished","start":14.025,"end":14.425,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.05216657370328903},{"word":"recording","start":14.425,"end":14.925,"confidence":0.9980469,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.022164907306432724},{"word":"you","start":14.985,"end":15.145,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01685670018196106},{"word":"may","start":15.145,"end":15.305,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.02374947816133499},{"word":"hang","start":15.305,"end":15.465,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.021711640059947968},{"word":"up","start":15.465,"end":15.785,"confidence":0.7770996,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":-0.014815811067819595},{"word":"or","start":15.785,"end":16.025,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.024660717695951465},{"word":"press","start":16.025,"end":16.265,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.02273835614323616},{"word":"one","start":16.265,"end":16.505001,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.0001085437834262848},{"word":"for","start":16.505001,"end":16.665,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.00729028508067131},{"word":"more","start":16.665,"end":16.825,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.003416813910007477},{"word":"options","start":16.825,"end":17.325,"confidence":1.0,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":0.00017211958765983582}],"paragraphs":{"transcript":"\nHello. I cannot take your call right now. But if you leave a message and number, I'll get back to you as soon as possible. Thanks. Please leave a detailed message after the tone.\n\nWhen you have finished recording, you may hang up, or press one for more options.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.1999998,"end":3.6999998,"sentiment":"neutral","sentiment_score":-0.027977628633379936},{"text":"I cannot take your call right now.","start":3.84,"end":5.8599997,"sentiment":"negative","sentiment_score":-0.4621948855263846},{"text":"But if you leave a message and number, I'll get back to you as soon as possible.","start":5.92,"end":9.92,"sentiment":"neutral","sentiment_score":-0.1126590969369692},{"text":"Thanks.","start":9.92,"end":10.42,"sentiment":"positive","sentiment_score":0.48992010951042175},{"text":"Please leave a detailed message after the tone.","start":10.96,"end":13.46,"sentiment":"neutral","sentiment_score":-0.05181301385164261}],"sentiment":"neutral","sentiment_score":-0.15009207283968434,"num_words":34,"start":3.1999998,"end":13.46},{"sentences":[{"text":"When you have finished recording, you may hang up, or press one for more options.","start":13.625,"end":17.325,"sentiment":"neutral","sentiment_score":-0.017361801862716675}],"sentiment":"neutral","sentiment_score":-0.017361801862716675,"num_words":15,"start":13.625,"end":17.325}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello.\n\nChannel 0: Hello?\n\nChannel 1: I cannot take\n\nChannel 0: Yes.\n\nChannel 1: your call right now. But if you leave a message and number, I'll get back to you as soon as possible. Thanks. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.1999998,"end":3.6999998,"sentiment":"neutral","sentiment_score":-0.027977628633379936}],"sentiment":"neutral","sentiment_score":-0.027977628633379936,"channel":1,"num_words":1,"start":3.1999998,"end":3.6999998},{"sentences":[{"text":"Hello?","start":3.6,"end":4.1,"sentiment":"neutral","sentiment_score":-0.05535982549190521}],"sentiment":"neutral","sentiment_score":-0.05535982549190521,"channel":0,"num_words":1,"start":3.6,"end":4.1},{"sentences":[{"text":"I cannot take","start":3.84,"end":4.64,"sentiment":"negative","sentiment_score":-0.4573974311351776}],"sentiment":"negative","sentiment_score":-0.4573974311351776,"channel":1,"num_words":3,"start":3.84,"end":4.64},{"sentences":[{"text":"Yes.","start":4.56,"end":5.06,"sentiment":"negative","sentiment_score":-0.346393346786499}],"sentiment":"negative","sentiment_score":-0.346393346786499,"channel":0,"num_words":1,"start":4.56,"end":5.06},{"sentences":[{"text":"your call right now.","start":4.64,"end":5.8599997,"sentiment":"negative","sentiment_score":-0.4657929763197899},{"text":"But if you leave a message and number, I'll get back to you as soon as possible.","start":5.92,"end":9.92,"sentiment":"neutral","sentiment_score":-0.1126590969369692},{"text":"Thanks.","start":9.92,"end":10.42,"sentiment":"positive","sentiment_score":0.48992010951042175},{"text":"Please leave a detailed message after the tone.","start":10.96,"end":13.46,"sentiment":"neutral","sentiment_score":-0.05181301385164261},{"text":"When you have finished recording, you may hang up, or press one for more options.","start":13.625,"end":17.325,"sentiment":"neutral","sentiment_score":-0.017361801862716675}],"sentiment":"neutral","sentiment_score":-0.08807527961002456,"channel":1,"num_words":45,"start":4.64,"end":17.325}]},"summary":{"result":"success","short":"The customer called and reached a voicemail message stating that they cannot take the call. The message instructed the customer to leave a message with their name and number and promising to get back to them as soon as possible. The customer was also given the option to press one for more options."},"intents":{"segments":[{"text":"Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options.","start_word":28,"end_word":50,"intents":[{"intent":"Leave a message","confidence_score":0.069563}]}]},"sentiments":{"segments":[{"text":"Hello. Hello?","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":-0.04166872799396515},{"text":"I cannot take Yes. your call right now.","start_word":2,"end_word":9,"sentiment":"negative","sentiment_score":-0.4325667321681976},{"text":"But if you leave a message and number, I'll get back to you as soon as possible.","start_word":10,"end_word":26,"sentiment":"neutral","sentiment_score":-0.10691135376691818},{"text":"Thanks.","start_word":27,"end_word":27,"sentiment":"positive","sentiment_score":0.48992010951042175},{"text":"Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options.","start_word":28,"end_word":50,"sentiment":"neutral","sentiment_score":-0.02776728942990303}],"average":{"sentiment":"neutral","sentiment_score":-0.10073055438141323}}}}