{"metadata":{"transaction_key":"deprecated","request_id":"019ff2fb-d824-70a1-8db8-7fde8eef5e3d","sha256":"2ef4b0a77ffa0ff60151ab2852c3bf0ee799d821a858271dbe12f0f63ee0a1e0","created":"2026-08-11T22:40:20.298Z","duration":150.69594,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":382,"output_tokens":72},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":435,"output_tokens":435},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":435,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Hello, ma'am? Oh, yes. Hi. Good day to you. It's Andrew. And, ma'am, I'm just calling back to follow-up on you. Are you busy right now? Oh, yeah. Ma'am, I don't know if you still remember, but we have a scheduled demo last two weeks ago, and you you weren't able to show up. I'm pretty sure you're pretty busy. So I'm just calling you up to follow-up if you have any available time this month that we can reschedule our demo with you? Oh, yeah. It was about our AI MDR platform called Vigilance AI. We help organization improve their cybersecurity without increasing security spend. Yeah. I can definitely do Friday. Let me just check the calendar about what time. Are you available in the morning Friday next week? 10AM, Friday. Yeah. I can definitely schedule 10AM, Friday. Oh, yeah. Certainly. We send it to let's see. Yeah. I I just wanted to make sure. Allianz And then it's here. Lam@magcloud.com.au. Oh, yeah. I'll send it out to you after this. I really appreciate it, ma'am. Thank you, ma'am. You have a great day. Bye bye.","confidence":0.9941406,"words":[{"word":"hello","start":4.24,"end":4.4,"confidence":0.7561035,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.03858404606580734},{"word":"ma'am","start":4.4,"end":4.9,"confidence":0.8885498,"punctuated_word":"ma'am?","sentiment":"neutral","sentiment_score":0.03760892152786255},{"word":"oh","start":7.2,"end":7.44,"confidence":0.94433594,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.12685157358646393},{"word":"yes","start":7.44,"end":7.7599998,"confidence":0.99853516,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.13347885012626648},{"word":"hi","start":7.7599998,"end":8.26,"confidence":0.9970703,"punctuated_word":"Hi.","sentiment":"positive","sentiment_score":0.34693390130996704},{"word":"good","start":8.639999,"end":8.88,"confidence":0.7167969,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4826352000236511},{"word":"day","start":8.88,"end":9.04,"confidence":0.98535156,"punctuated_word":"day","sentiment":"positive","sentiment_score":0.5631619095802307},{"word":"to","start":9.04,"end":9.28,"confidence":0.9604492,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5184805989265442},{"word":"you","start":9.28,"end":9.44,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.48540759086608887},{"word":"it's","start":9.44,"end":9.76,"confidence":0.99902344,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.3220386505126953},{"word":"andrew","start":9.76,"end":10.26,"confidence":0.7932129,"punctuated_word":"Andrew.","sentiment":"neutral","sentiment_score":0.21002475917339325},{"word":"and","start":10.8,"end":11.3,"confidence":0.8166504,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":0.12599115073680878},{"word":"ma'am","start":11.44,"end":11.94,"confidence":0.9975586,"punctuated_word":"ma'am,","sentiment":"neutral","sentiment_score":0.13399061560630798},{"word":"i'm","start":12.0,"end":12.16,"confidence":0.9772949,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.07771974802017212},{"word":"just","start":12.16,"end":12.4,"confidence":0.9667969,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07759654521942139},{"word":"calling","start":12.4,"end":12.799999,"confidence":0.99902344,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.05521083623170853},{"word":"back","start":12.799999,"end":13.12,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.07276653498411179},{"word":"to","start":13.12,"end":13.5199995,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05708064883947373},{"word":"follow-up","start":13.5199995,"end":14.0,"confidence":0.9996745,"punctuated_word":"follow-up","sentiment":"neutral","sentiment_score":0.05846705287694931},{"word":"on","start":14.0,"end":14.16,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0549330934882164},{"word":"you","start":14.16,"end":14.66,"confidence":0.99658203,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.04823966324329376},{"word":"are","start":15.485001,"end":15.565001,"confidence":0.5366211,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":-0.03744189441204071},{"word":"you","start":15.565001,"end":15.725,"confidence":0.99121094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05171354860067368},{"word":"busy","start":15.725,"end":16.045,"confidence":1.0,"punctuated_word":"busy","sentiment":"neutral","sentiment_score":-0.0333392433822155},{"word":"right","start":16.045,"end":16.205,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.03635872900485992},{"word":"now","start":16.205,"end":16.705,"confidence":1.0,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":-0.029124267399311066},{"word":"oh","start":20.365,"end":20.525,"confidence":0.99560547,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.009630815126001837},{"word":"yeah","start":20.525,"end":20.845001,"confidence":0.98413086,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.007674356922507286},{"word":"ma'am","start":21.245,"end":21.565,"confidence":0.9403076,"punctuated_word":"Ma'am,","sentiment":"neutral","sentiment_score":-0.017642036080360413},{"word":"i","start":21.565,"end":21.725,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04014031961560249},{"word":"don't","start":21.725,"end":21.885,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.046543240547180176},{"word":"know","start":21.885,"end":22.045,"confidence":0.99902344,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.05504036694765091},{"word":"if","start":22.045,"end":22.205,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.05579681694507599},{"word":"you","start":22.205,"end":22.365,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05446554720401764},{"word":"still","start":22.365,"end":22.685001,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.051907215267419815},{"word":"remember","start":22.685001,"end":23.165,"confidence":0.9909668,"punctuated_word":"remember,","sentiment":"neutral","sentiment_score":-0.03211188316345215},{"word":"but","start":23.165,"end":23.565,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.04186931252479553},{"word":"we","start":23.565,"end":23.805,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.06416381895542145},{"word":"have","start":23.805,"end":24.045,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.07309658825397491},{"word":"a","start":24.045,"end":24.125,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.07343842089176178},{"word":"scheduled","start":24.125,"end":24.625,"confidence":0.9760742,"punctuated_word":"scheduled","sentiment":"neutral","sentiment_score":-0.046088770031929016},{"word":"demo","start":24.685001,"end":25.185001,"confidence":1.0,"punctuated_word":"demo","sentiment":"neutral","sentiment_score":-0.06087641045451164},{"word":"last","start":25.404999,"end":25.904999,"confidence":0.96240234,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.05481129139661789},{"word":"two","start":26.045,"end":26.365,"confidence":0.96972656,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.0680016577243805},{"word":"weeks","start":26.365,"end":26.685001,"confidence":1.0,"punctuated_word":"weeks","sentiment":"neutral","sentiment_score":-0.05772724747657776},{"word":"ago","start":26.685001,"end":27.185001,"confidence":0.74609375,"punctuated_word":"ago,","sentiment":"neutral","sentiment_score":-0.05357205495238304},{"word":"and","start":27.88,"end":28.38,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.08314501494169235},{"word":"you","start":28.679998,"end":28.92,"confidence":0.5761719,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.17089472711086273},{"word":"you","start":28.92,"end":29.0,"confidence":0.79003906,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1968221664428711},{"word":"weren't","start":29.0,"end":29.32,"confidence":0.99902344,"punctuated_word":"weren't","sentiment":"neutral","sentiment_score":-0.14398200809955597},{"word":"able","start":29.32,"end":29.56,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.1527709662914276},{"word":"to","start":29.56,"end":29.64,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.157400444149971},{"word":"show","start":29.64,"end":29.88,"confidence":1.0,"punctuated_word":"show","sentiment":"neutral","sentiment_score":-0.1278229057788849},{"word":"up","start":29.88,"end":30.119999,"confidence":0.99560547,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.12279820442199708},{"word":"i'm","start":30.119999,"end":30.619999,"confidence":0.77734375,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.14750567078590393},{"word":"pretty","start":30.84,"end":31.16,"confidence":0.9941406,"punctuated_word":"pretty","sentiment":"neutral","sentiment_score":-0.1509961485862732},{"word":"sure","start":31.16,"end":31.4,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.1129758358001709},{"word":"you're","start":31.4,"end":31.8,"confidence":0.9980469,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.15537062287330627},{"word":"pretty","start":31.8,"end":32.04,"confidence":0.9892578,"punctuated_word":"pretty","sentiment":"neutral","sentiment_score":-0.14752325415611267},{"word":"busy","start":32.04,"end":32.54,"confidence":0.9736328,"punctuated_word":"busy.","sentiment":"neutral","sentiment_score":-0.14115950465202332},{"word":"so","start":33.64,"end":34.14,"confidence":0.9614258,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.049850888550281525},{"word":"i'm","start":34.28,"end":34.6,"confidence":0.94433594,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.040975164622068405},{"word":"just","start":34.6,"end":34.76,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.04471836984157562},{"word":"calling","start":34.76,"end":35.079998,"confidence":0.99902344,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.019539494067430496},{"word":"you","start":35.079998,"end":35.16,"confidence":0.53466797,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02385321259498596},{"word":"up","start":35.16,"end":35.32,"confidence":0.87841797,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.01912238821387291},{"word":"to","start":35.32,"end":35.48,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.012939006090164185},{"word":"follow-up","start":35.48,"end":35.98,"confidence":1.0,"punctuated_word":"follow-up","sentiment":"neutral","sentiment_score":0.004938637372106314},{"word":"if","start":36.04,"end":36.54,"confidence":0.98828125,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.007251577451825142},{"word":"you","start":36.6,"end":36.76,"confidence":0.984375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.001675233244895935},{"word":"have","start":36.76,"end":37.0,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.007225703448057175},{"word":"any","start":37.0,"end":37.32,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.0014400817453861237},{"word":"available","start":37.32,"end":37.82,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.007991578429937363},{"word":"time","start":38.6,"end":39.1,"confidence":0.99121094,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.0059914663434028625},{"word":"this","start":39.64,"end":39.879997,"confidence":0.9921875,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.015970751643180847},{"word":"month","start":39.879997,"end":40.28,"confidence":1.0,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.00908929482102394},{"word":"that","start":40.28,"end":40.519997,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.003670081496238709},{"word":"we","start":40.519997,"end":40.68,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.007652617990970612},{"word":"can","start":40.68,"end":41.18,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.012845192104578018},{"word":"reschedule","start":41.965,"end":42.465,"confidence":0.9996745,"punctuated_word":"reschedule","sentiment":"neutral","sentiment_score":-0.008821863681077957},{"word":"our","start":42.605,"end":42.844997,"confidence":0.9902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.01012762263417244},{"word":"demo","start":42.844997,"end":43.164997,"confidence":1.0,"punctuated_word":"demo","sentiment":"neutral","sentiment_score":0.0073260292410850525},{"word":"with","start":43.164997,"end":43.405,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.002571240067481994},{"word":"you","start":43.405,"end":43.905,"confidence":0.9733887,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":-0.004355985671281815},{"word":"oh","start":53.644997,"end":53.725,"confidence":0.99316406,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.02875266969203949},{"word":"yeah","start":53.725,"end":54.225,"confidence":0.99560547,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.03080306202173233},{"word":"it","start":54.284996,"end":54.445,"confidence":0.94628906,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.03107334300875664},{"word":"was","start":54.445,"end":54.684998,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.017679812386631966},{"word":"about","start":54.684998,"end":55.085,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.03371785953640938},{"word":"our","start":55.085,"end":55.585,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.07650753110647202},{"word":"ai","start":56.22,"end":56.38,"confidence":0.9482422,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.0821724385023117},{"word":"mdr","start":56.38,"end":56.88,"confidence":0.9313965,"punctuated_word":"MDR","sentiment":"neutral","sentiment_score":0.05817686021327973},{"word":"platform","start":57.02,"end":57.52,"confidence":0.9980469,"punctuated_word":"platform","sentiment":"neutral","sentiment_score":0.07896588742733002},{"word":"called","start":57.9,"end":58.4,"confidence":0.984375,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.07862715423107147},{"word":"vigilance","start":58.460003,"end":58.960003,"confidence":0.9560547,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.07152493298053741},{"word":"ai","start":59.18,"end":59.68,"confidence":0.9499512,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.07424046099185944},{"word":"we","start":62.620003,"end":62.86,"confidence":0.97802734,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.12400835752487184},{"word":"help","start":62.86,"end":63.18,"confidence":0.9838867,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.12170855700969696},{"word":"organization","start":63.18,"end":63.68,"confidence":0.984375,"punctuated_word":"organization","sentiment":"neutral","sentiment_score":0.1292320191860199},{"word":"improve","start":63.980003,"end":64.3,"confidence":0.9980469,"punctuated_word":"improve","sentiment":"neutral","sentiment_score":0.13978204131126404},{"word":"their","start":64.3,"end":64.62,"confidence":0.99902344,"punctuated_word":"their","sentiment":"neutral","sentiment_score":0.10498733818531036},{"word":"cybersecurity","start":64.62,"end":65.12,"confidence":0.8535156,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":0.07911644876003265},{"word":"without","start":65.42,"end":65.92,"confidence":0.99902344,"punctuated_word":"without","sentiment":"neutral","sentiment_score":0.12007887661457062},{"word":"increasing","start":66.06,"end":66.56,"confidence":1.0,"punctuated_word":"increasing","sentiment":"neutral","sentiment_score":0.09117929637432098},{"word":"security","start":66.700005,"end":67.200005,"confidence":0.9951172,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.004419267177581787},{"word":"spend","start":67.26,"end":67.755,"confidence":0.9824219,"punctuated_word":"spend.","sentiment":"neutral","sentiment_score":0.07780179381370544},{"word":"yeah","start":80.96999,"end":81.28999,"confidence":0.97436523,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09509050846099854},{"word":"i","start":81.28999,"end":81.45,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.15234410762786865},{"word":"can","start":81.45,"end":81.689995,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.14806289970874786},{"word":"definitely","start":81.689995,"end":82.189995,"confidence":0.9980469,"punctuated_word":"definitely","sentiment":"neutral","sentiment_score":0.1858602911233902},{"word":"do","start":82.57,"end":82.89,"confidence":0.43579102,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.10271209478378296},{"word":"friday","start":82.89,"end":83.39,"confidence":0.9916992,"punctuated_word":"Friday.","sentiment":"neutral","sentiment_score":0.12625224888324738},{"word":"let","start":83.85,"end":84.09,"confidence":0.94189453,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.11138682812452316},{"word":"me","start":84.09,"end":84.25,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.11222691088914873},{"word":"just","start":84.25,"end":84.75,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.09924425929784776},{"word":"check","start":84.89,"end":85.21,"confidence":0.99121094,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.08346781879663467},{"word":"the","start":85.21,"end":85.45,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07027903944253922},{"word":"calendar","start":85.45,"end":85.95,"confidence":0.9970703,"punctuated_word":"calendar","sentiment":"neutral","sentiment_score":0.050777893513441086},{"word":"about","start":86.09,"end":86.59,"confidence":0.4555664,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.05130676180124283},{"word":"what","start":86.81,"end":87.13,"confidence":0.9370117,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.05513244867324829},{"word":"time","start":87.13,"end":87.63,"confidence":0.9538574,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.05571284517645836},{"word":"are","start":88.009995,"end":88.09,"confidence":0.9941406,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":0.0408690869808197},{"word":"you","start":88.09,"end":88.329994,"confidence":0.88671875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04216280207037926},{"word":"available","start":88.329994,"end":88.729996,"confidence":0.99902344,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.027266278862953183},{"word":"in","start":88.729996,"end":88.89,"confidence":0.9970703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.031286824494600296},{"word":"the","start":88.89,"end":89.049995,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04117264971137047},{"word":"morning","start":89.049995,"end":89.369995,"confidence":1.0,"punctuated_word":"morning","sentiment":"neutral","sentiment_score":0.041366130113601685},{"word":"friday","start":89.369995,"end":89.77,"confidence":0.8251953,"punctuated_word":"Friday","sentiment":"neutral","sentiment_score":0.02643645368516445},{"word":"next","start":89.77,"end":90.09,"confidence":0.9873047,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.019325148314237595},{"word":"week","start":90.09,"end":90.59,"confidence":1.0,"punctuated_word":"week?","sentiment":"neutral","sentiment_score":0.03400701284408569},{"word":"10am","start":95.445,"end":96.405,"confidence":0.8831787,"punctuated_word":"10AM,","sentiment":"neutral","sentiment_score":0.03657442331314087},{"word":"friday","start":96.405,"end":96.905,"confidence":0.9790039,"punctuated_word":"Friday.","sentiment":"neutral","sentiment_score":0.04467568174004555},{"word":"yeah","start":98.965,"end":99.284996,"confidence":0.8979492,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1521347016096115},{"word":"i","start":99.284996,"end":99.365,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.23657605051994324},{"word":"can","start":99.365,"end":99.765,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.20258566737174988},{"word":"definitely","start":99.765,"end":100.265,"confidence":0.9980469,"punctuated_word":"definitely","sentiment":"neutral","sentiment_score":0.24243217706680295},{"word":"schedule","start":100.564995,"end":101.064995,"confidence":0.7714844,"punctuated_word":"schedule","sentiment":"neutral","sentiment_score":0.15427643060684204},{"word":"10am","start":101.365,"end":102.085,"confidence":0.89160156,"punctuated_word":"10AM,","sentiment":"neutral","sentiment_score":0.15505129098892212},{"word":"friday","start":102.085,"end":102.585,"confidence":1.0,"punctuated_word":"Friday.","sentiment":"neutral","sentiment_score":0.17263731360435486},{"word":"oh","start":108.939995,"end":109.18,"confidence":0.98461914,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.03477851301431656},{"word":"yeah","start":109.18,"end":109.5,"confidence":0.9433594,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.03288642317056656},{"word":"certainly","start":109.5,"end":110.0,"confidence":0.99853516,"punctuated_word":"Certainly.","sentiment":"neutral","sentiment_score":0.05425005406141281},{"word":"we","start":110.46,"end":110.78,"confidence":0.6665039,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.049899403005838394},{"word":"send","start":110.78,"end":111.1,"confidence":0.89453125,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.05575404688715935},{"word":"it","start":111.1,"end":111.259995,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04391045123338699},{"word":"to","start":111.259995,"end":111.759995,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03432279825210571},{"word":"let's","start":114.06,"end":114.38,"confidence":0.7717285,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":0.035955868661403656},{"word":"see","start":114.38,"end":114.88,"confidence":0.99902344,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.0400058813393116},{"word":"yeah","start":115.18,"end":115.42,"confidence":0.9909668,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05030594766139984},{"word":"i","start":115.42,"end":115.659996,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0467601902782917},{"word":"i","start":115.659996,"end":115.82,"confidence":0.81396484,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04278416931629181},{"word":"just","start":115.82,"end":116.299995,"confidence":0.98828125,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03779475763440132},{"word":"wanted","start":116.299995,"end":116.7,"confidence":0.8339844,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.03379038721323013},{"word":"to","start":116.7,"end":116.78,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03928188979625702},{"word":"make","start":116.78,"end":117.02,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.03361302614212036},{"word":"sure","start":117.02,"end":117.52,"confidence":0.96875,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":0.039828382432460785},{"word":"allianz","start":119.659996,"end":120.159996,"confidence":0.666097,"punctuated_word":"Allianz","sentiment":"neutral","sentiment_score":0.03312769904732704},{"word":"and","start":122.815,"end":122.975,"confidence":0.26220703,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.029544319957494736},{"word":"then","start":122.975,"end":123.475,"confidence":0.3239746,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.026835959404706955},{"word":"it's","start":127.055,"end":127.555,"confidence":0.8601074,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.032772280275821686},{"word":"here","start":130.735,"end":131.235,"confidence":0.80737305,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.029134493321180344},{"word":"lam@magcloud.com.au","start":131.535,"end":135.39,"confidence":0.85839844,"punctuated_word":"Lam@magcloud.com.au.","sentiment":"neutral","sentiment_score":0.029399747028946877},{"word":"oh","start":141.31,"end":141.47,"confidence":0.9890137,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.2847895622253418},{"word":"yeah","start":141.47,"end":141.79,"confidence":0.9926758,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.2881401777267456},{"word":"i'll","start":141.79,"end":141.95,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"positive","sentiment_score":0.33514532446861267},{"word":"send","start":141.95,"end":142.19,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.28765133023262024},{"word":"it","start":142.19,"end":142.35,"confidence":0.9716797,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.3038750886917114},{"word":"out","start":142.35,"end":142.59,"confidence":0.5136719,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.2853687107563019},{"word":"to","start":142.59,"end":142.75,"confidence":0.9873047,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2857429087162018},{"word":"you","start":142.75,"end":142.91,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.262167751789093},{"word":"after","start":142.91,"end":143.23,"confidence":0.99609375,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.2704067826271057},{"word":"this","start":143.23,"end":143.55,"confidence":0.99853516,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":0.30720263719558716},{"word":"i","start":143.55,"end":143.79,"confidence":0.99121094,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.6233909130096436},{"word":"really","start":143.79,"end":144.03,"confidence":0.99902344,"punctuated_word":"really","sentiment":"positive","sentiment_score":0.7118387818336487},{"word":"appreciate","start":144.03,"end":144.51,"confidence":0.99902344,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.6619969010353088},{"word":"it","start":144.51,"end":144.67,"confidence":0.9897461,"punctuated_word":"it,","sentiment":"positive","sentiment_score":0.7003469467163086},{"word":"ma'am","start":144.67,"end":145.15,"confidence":0.9916992,"punctuated_word":"ma'am.","sentiment":"positive","sentiment_score":0.6833091378211975},{"word":"thank","start":145.15,"end":145.47,"confidence":0.5498047,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5478181838989258},{"word":"you","start":145.47,"end":145.70999,"confidence":0.9741211,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.5701019763946533},{"word":"ma'am","start":145.70999,"end":146.19,"confidence":0.83483887,"punctuated_word":"ma'am.","sentiment":"positive","sentiment_score":0.5492751598358154},{"word":"you","start":146.19,"end":146.27,"confidence":0.99609375,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.3642851710319519},{"word":"have","start":146.27,"end":146.51,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.35061296820640564},{"word":"a","start":146.51,"end":146.59,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6900477409362793},{"word":"great","start":146.59,"end":146.75,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.678503155708313},{"word":"day","start":146.75,"end":147.25,"confidence":0.99902344,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.3434608578681946},{"word":"bye","start":148.11,"end":148.35,"confidence":0.99902344,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.12264862656593324},{"word":"bye","start":148.35,"end":148.85,"confidence":0.9980469,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.08450940996408463}],"paragraphs":{"transcript":"\nHello, ma'am? Oh, yes. Hi. Good day to you. It's Andrew.\n\nAnd, ma'am, I'm just calling back to follow-up on you. Are you busy right now? Oh, yeah. Ma'am, I don't know if you still remember, but we have a scheduled demo last two weeks ago, and you you weren't able to show up. I'm pretty sure you're pretty busy.\n\nSo I'm just calling you up to follow-up if you have any available time this month that we can reschedule our demo with you? Oh, yeah. It was about our AI MDR platform called Vigilance AI. We help organization improve their cybersecurity without increasing security spend. Yeah.\n\nI can definitely do Friday. Let me just check the calendar about what time. Are you available in the morning Friday next week? 10AM, Friday. Yeah.\n\nI can definitely schedule 10AM, Friday. Oh, yeah. Certainly. We send it to let's see. Yeah.\n\nI I just wanted to make sure. Allianz And then it's here. Lam@magcloud.com.au. Oh, yeah. I'll send it out to you after this.\n\nI really appreciate it, ma'am. Thank you, ma'am. You have a great day. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello, ma'am?","start":4.24,"end":4.9,"sentiment":"neutral","sentiment_score":0.038096483796834946},{"text":"Oh, yes.","start":7.2,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.1301652118563652},{"text":"Hi.","start":7.7599998,"end":8.26,"sentiment":"positive","sentiment_score":0.34693390130996704},{"text":"Good day to you.","start":8.639999,"end":9.44,"sentiment":"positive","sentiment_score":0.5124213248491287},{"text":"It's Andrew.","start":9.44,"end":10.26,"sentiment":"neutral","sentiment_score":0.2660317048430443}],"sentiment":"neutral","sentiment_score":0.296836909245361,"num_words":11,"start":4.24,"end":10.26},{"sentences":[{"text":"And, ma'am, I'm just calling back to follow-up on you.","start":10.8,"end":14.66,"sentiment":"neutral","sentiment_score":0.07619958892464637},{"text":"Are you busy right now?","start":15.485001,"end":16.705,"sentiment":"neutral","sentiment_score":-0.037595536559820175},{"text":"Oh, yeah.","start":20.365,"end":20.845001,"sentiment":"neutral","sentiment_score":-0.00865258602425456},{"text":"Ma'am, I don't know if you still remember, but we have a scheduled demo last two weeks ago, and you you weren't able to show up.","start":21.245,"end":30.119999,"sentiment":"neutral","sentiment_score":-0.08088190137193753},{"text":"I'm pretty sure you're pretty busy.","start":30.119999,"end":32.54,"sentiment":"neutral","sentiment_score":-0.14258850614229837}],"sentiment":"neutral","sentiment_score":-0.04901525383929209,"num_words":49,"start":10.8,"end":32.54},{"sentences":[{"text":"So I'm just calling you up to follow-up if you have any available time this month that we can reschedule our demo with you?","start":33.64,"end":43.905,"sentiment":"neutral","sentiment_score":-0.011029632781477025},{"text":"Oh, yeah.","start":53.644997,"end":54.225,"sentiment":"neutral","sentiment_score":0.02977786585688591},{"text":"It was about our AI MDR platform called Vigilance AI.","start":54.284996,"end":59.68,"sentiment":"neutral","sentiment_score":0.06026862803846598},{"text":"We help organization improve their cybersecurity without increasing security spend.","start":62.620003,"end":67.755,"sentiment":"neutral","sentiment_score":0.09923139959573746},{"text":"Yeah.","start":80.96999,"end":81.28999,"sentiment":"neutral","sentiment_score":0.09509050846099854}],"sentiment":"neutral","sentiment_score":0.03159436871832673,"num_words":47,"start":33.64,"end":81.28999},{"sentences":[{"text":"I can definitely do Friday.","start":81.28999,"end":83.39,"sentiment":"neutral","sentiment_score":0.1430463284254074},{"text":"Let me just check the calendar about what time.","start":83.85,"end":87.63,"sentiment":"neutral","sentiment_score":0.07661497841278712},{"text":"Are you available in the morning Friday next week?","start":88.009995,"end":90.59,"sentiment":"neutral","sentiment_score":0.033765820786356926},{"text":"10AM, Friday.","start":95.445,"end":96.905,"sentiment":"neutral","sentiment_score":0.04062505252659321},{"text":"Yeah.","start":98.965,"end":99.284996,"sentiment":"neutral","sentiment_score":0.1521347016096115}],"sentiment":"neutral","sentiment_score":0.07469398621469736,"num_words":26,"start":81.28999,"end":99.284996},{"sentences":[{"text":"I can definitely schedule 10AM, Friday.","start":99.284996,"end":102.585,"sentiment":"neutral","sentiment_score":0.1939264883597692},{"text":"Oh, yeah.","start":108.939995,"end":109.5,"sentiment":"neutral","sentiment_score":0.03383246809244156},{"text":"Certainly.","start":109.5,"end":110.0,"sentiment":"neutral","sentiment_score":0.05425005406141281},{"text":"We send it to let's see.","start":110.46,"end":114.88,"sentiment":"neutral","sentiment_score":0.043308074896534286},{"text":"Yeah.","start":115.18,"end":115.42,"sentiment":"neutral","sentiment_score":0.05030594766139984}],"sentiment":"neutral","sentiment_score":0.09972676984034479,"num_words":16,"start":99.284996,"end":115.42},{"sentences":[{"text":"I I just wanted to make sure.","start":115.42,"end":117.52,"sentiment":"neutral","sentiment_score":0.039121828973293304},{"text":"Allianz And then it's here.","start":119.659996,"end":131.235,"sentiment":"neutral","sentiment_score":0.03028295040130615},{"text":"Lam@magcloud.com.au.","start":131.535,"end":135.39,"sentiment":"neutral","sentiment_score":0.029399747028946877},{"text":"Oh, yeah.","start":141.31,"end":141.79,"sentiment":"neutral","sentiment_score":0.2864648699760437},{"text":"I'll send it out to you after this.","start":141.79,"end":143.55,"sentiment":"neutral","sentiment_score":0.29219506680965424}],"sentiment":"neutral","sentiment_score":0.14631119896860226,"num_words":23,"start":115.42,"end":143.55},{"sentences":[{"text":"I really appreciate it, ma'am.","start":143.55,"end":145.15,"sentiment":"positive","sentiment_score":0.6761765360832215},{"text":"Thank you, ma'am.","start":145.15,"end":146.19,"sentiment":"positive","sentiment_score":0.5557317733764648},{"text":"You have a great day.","start":146.19,"end":147.25,"sentiment":"positive","sentiment_score":0.48538197875022887},{"text":"Bye bye.","start":148.11,"end":148.85,"sentiment":"neutral","sentiment_score":0.10357901826500893}],"sentiment":"positive","sentiment_score":0.512143062055111,"num_words":15,"start":143.55,"end":148.85}]}}]},{"alternatives":[{"transcript":"Yeah. Speaking. Sorry. Sorry. What's the call about? Okay. Sorry. Sorry. Can you help me to remember what I said about the demo? Yep. Okay. Yeah. Okay. I let me just have a quick check. Probably Friday next week. Would that be okay? Yeah. Just maybe 10:10AM. Yeah. Can you just help me confirm which email you sent the invite last time? Yeah. That's correct, man. Yep. Okay. Yeah. Send through the invite, and then I'll check it. Thank you. Thank you. Yeah. You too. Bye bye. Bye.","confidence":0.98535156,"words":[{"word":"yeah","start":5.52,"end":5.7599998,"confidence":0.8359375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04934786260128021},{"word":"speaking","start":5.7599998,"end":6.2599998,"confidence":0.9875488,"punctuated_word":"Speaking.","sentiment":"neutral","sentiment_score":0.053845521062612534},{"word":"sorry","start":17.855,"end":18.095001,"confidence":0.7824707,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.050411347299814224},{"word":"sorry","start":18.095001,"end":18.415,"confidence":0.92529297,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.05100439116358757},{"word":"what's","start":18.415,"end":18.655,"confidence":0.9951172,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":-0.03233407065272331},{"word":"the","start":18.655,"end":18.735,"confidence":0.9472656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.030574407428503036},{"word":"call","start":18.735,"end":18.975,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.02355398610234261},{"word":"about","start":18.975,"end":19.475,"confidence":0.99902344,"punctuated_word":"about?","sentiment":"neutral","sentiment_score":-0.024340949952602383},{"word":"okay","start":44.765,"end":45.265,"confidence":0.7158203,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.015274925157427788},{"word":"sorry","start":46.284996,"end":46.784996,"confidence":0.56848145,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.04533223435282707},{"word":"sorry","start":47.164997,"end":47.644997,"confidence":0.6981201,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.04496324434876442},{"word":"can","start":47.644997,"end":47.885,"confidence":0.9873047,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.0161829125136137},{"word":"you","start":47.885,"end":47.964996,"confidence":0.9892578,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.004627566784620285},{"word":"help","start":47.964996,"end":48.125,"confidence":0.98535156,"punctuated_word":"help","sentiment":"neutral","sentiment_score":-0.0033731237053871155},{"word":"me","start":48.125,"end":48.625,"confidence":0.9951172,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.010363101959228516},{"word":"to","start":49.644997,"end":49.804996,"confidence":0.6621094,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.009296460077166556},{"word":"remember","start":49.804996,"end":50.304996,"confidence":0.9863281,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":-0.005639716982841492},{"word":"what","start":50.524998,"end":50.684998,"confidence":0.5727539,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.0083857960999012},{"word":"i","start":50.684998,"end":50.765,"confidence":0.90478516,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.007265795022249222},{"word":"said","start":50.765,"end":51.265,"confidence":0.9140625,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.005126768723130226},{"word":"about","start":51.27,"end":51.59,"confidence":0.9980469,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.0054847318679094315},{"word":"the","start":51.59,"end":52.09,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01710517890751362},{"word":"demo","start":53.03,"end":53.53,"confidence":0.9831543,"punctuated_word":"demo?","sentiment":"neutral","sentiment_score":-0.001145494170486927},{"word":"yep","start":60.31,"end":60.81,"confidence":0.765625,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.08211539685726166},{"word":"okay","start":62.47,"end":62.97,"confidence":0.99658203,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.10307879745960236},{"word":"yeah","start":68.875,"end":69.375,"confidence":0.98999023,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05287131294608116},{"word":"okay","start":69.595,"end":70.095,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.053511232137680054},{"word":"i","start":70.795,"end":71.295,"confidence":0.94140625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04950045049190521},{"word":"let","start":71.835,"end":71.994995,"confidence":0.9951172,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.061943843960762024},{"word":"me","start":71.994995,"end":72.235,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.059265729039907455},{"word":"just","start":72.235,"end":72.475,"confidence":0.93115234,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.06071176007390022},{"word":"have","start":72.475,"end":72.635,"confidence":0.22375488,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.05495026707649231},{"word":"a","start":72.635,"end":72.795,"confidence":0.9370117,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.050224170088768005},{"word":"quick","start":72.795,"end":73.115,"confidence":0.9667969,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.058945413678884506},{"word":"check","start":73.115,"end":73.615,"confidence":0.9873047,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":0.03806420415639877},{"word":"probably","start":76.51,"end":77.01,"confidence":0.99316406,"punctuated_word":"Probably","sentiment":"neutral","sentiment_score":0.029946429654955864},{"word":"friday","start":77.47,"end":77.95,"confidence":0.9111328,"punctuated_word":"Friday","sentiment":"neutral","sentiment_score":0.034446921199560165},{"word":"next","start":77.95,"end":78.19,"confidence":0.9316406,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.030348818749189377},{"word":"week","start":78.19,"end":78.51,"confidence":0.9567871,"punctuated_word":"week.","sentiment":"neutral","sentiment_score":0.03862685710191727},{"word":"would","start":78.51,"end":78.590004,"confidence":0.8828125,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":0.0646730288863182},{"word":"that","start":78.590004,"end":78.75,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06667497754096985},{"word":"be","start":78.75,"end":78.99,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.048152558505535126},{"word":"okay","start":78.99,"end":79.49,"confidence":0.9995117,"punctuated_word":"okay?","sentiment":"neutral","sentiment_score":0.06002088636159897},{"word":"yeah","start":91.40501,"end":91.725006,"confidence":0.9499512,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.034450117498636246},{"word":"just","start":91.725006,"end":92.205,"confidence":0.9140625,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.022583505138754845},{"word":"maybe","start":92.205,"end":92.685005,"confidence":0.9790039,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":0.02397755905985832},{"word":"10:10am","start":92.685005,"end":93.905,"confidence":0.91105145,"punctuated_word":"10:10AM.","sentiment":"neutral","sentiment_score":0.029874293133616447},{"word":"yeah","start":103.485,"end":103.89,"confidence":0.98999023,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08723528683185577},{"word":"can","start":103.97,"end":104.13,"confidence":0.99902344,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.06411396712064743},{"word":"you","start":104.13,"end":104.37,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.060089193284511566},{"word":"just","start":104.37,"end":104.61,"confidence":0.94384766,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.06488421559333801},{"word":"help","start":104.61,"end":104.77,"confidence":0.9394531,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.05774965137243271},{"word":"me","start":104.77,"end":105.09,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.06548623740673065},{"word":"confirm","start":105.09,"end":105.409996,"confidence":0.9970703,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.059558380395174026},{"word":"which","start":105.409996,"end":105.729996,"confidence":0.9941406,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.04987088590860367},{"word":"email","start":105.729996,"end":106.05,"confidence":0.99902344,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.050839293748140335},{"word":"you","start":106.05,"end":106.45,"confidence":0.9770508,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03422463685274124},{"word":"sent","start":106.45,"end":106.85,"confidence":0.86621094,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.04652571678161621},{"word":"the","start":106.85,"end":107.09,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0476616695523262},{"word":"invite","start":107.09,"end":107.49,"confidence":1.0,"punctuated_word":"invite","sentiment":"neutral","sentiment_score":0.07185597717761993},{"word":"last","start":107.49,"end":107.729996,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.027914635837078094},{"word":"time","start":107.729996,"end":108.229996,"confidence":0.9975586,"punctuated_word":"time?","sentiment":"neutral","sentiment_score":0.03290437534451485},{"word":"yeah","start":135.63,"end":135.95,"confidence":0.76953125,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08477377891540527},{"word":"that's","start":135.95,"end":136.19,"confidence":0.98999023,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.1403769552707672},{"word":"correct","start":136.19,"end":136.51,"confidence":0.49536133,"punctuated_word":"correct,","sentiment":"neutral","sentiment_score":0.184752494096756},{"word":"man","start":136.51,"end":136.75,"confidence":0.76708984,"punctuated_word":"man.","sentiment":"neutral","sentiment_score":0.1686455011367798},{"word":"yep","start":136.75,"end":137.06999,"confidence":0.75927734,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.1292090117931366},{"word":"okay","start":137.06999,"end":137.47,"confidence":0.9980469,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.118975929915905},{"word":"yeah","start":137.47,"end":137.79,"confidence":0.8063965,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11828863620758057},{"word":"send","start":137.79,"end":138.03,"confidence":0.73876953,"punctuated_word":"Send","sentiment":"neutral","sentiment_score":0.14750829339027405},{"word":"through","start":138.03,"end":138.34999,"confidence":0.81396484,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.15368717908859253},{"word":"the","start":138.34999,"end":138.59,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.16919095814228058},{"word":"invite","start":138.59,"end":138.91,"confidence":0.89575195,"punctuated_word":"invite,","sentiment":"neutral","sentiment_score":0.16375504434108734},{"word":"and","start":138.91,"end":139.06999,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11299620568752287},{"word":"then","start":139.06999,"end":139.56999,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.12502460181713104},{"word":"i'll","start":139.70088,"end":139.94089,"confidence":0.9692383,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.11118219792842864},{"word":"check","start":139.94089,"end":140.34088,"confidence":0.97998047,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.13579608500003815},{"word":"it","start":140.34088,"end":140.74088,"confidence":0.7976074,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.11330942064523696},{"word":"thank","start":140.74088,"end":141.24088,"confidence":0.9941406,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2689526379108429},{"word":"you","start":146.10088,"end":146.34088,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.40313857793807983},{"word":"thank","start":146.34088,"end":146.66089,"confidence":0.9741211,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5638769865036011},{"word":"you","start":146.66089,"end":146.98088,"confidence":0.99560547,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.6164379119873047},{"word":"yeah","start":146.98088,"end":147.30089,"confidence":0.9914551,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2083730697631836},{"word":"you","start":147.30089,"end":147.46088,"confidence":0.9970703,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.2097596377134323},{"word":"too","start":147.46088,"end":147.70088,"confidence":0.9970703,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.1904133707284927},{"word":"bye","start":147.70088,"end":147.86089,"confidence":0.99316406,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.15131574869155884},{"word":"bye","start":147.86089,"end":148.18088,"confidence":0.99121094,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.1529056280851364},{"word":"bye","start":148.18088,"end":148.68088,"confidence":0.9169922,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.13378116488456726}],"paragraphs":{"transcript":"\nYeah. Speaking. Sorry. Sorry. What's the call about?\n\nOkay. Sorry. Sorry. Can you help me to remember what I said about the demo? Yep.\n\nOkay. Yeah. Okay. I let me just have a quick check. Probably Friday next week.\n\nWould that be okay? Yeah. Just maybe 10:10AM. Yeah. Can you just help me confirm which email you sent the invite last time?\n\nYeah. That's correct, man. Yep. Okay. Yeah.\n\nSend through the invite, and then I'll check it. Thank you. Thank you. Yeah. You too.\n\nBye bye. Bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":5.52,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.04934786260128021},{"text":"Speaking.","start":5.7599998,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.053845521062612534},{"text":"Sorry.","start":17.855,"end":18.095001,"sentiment":"neutral","sentiment_score":-0.050411347299814224},{"text":"Sorry.","start":18.095001,"end":18.415,"sentiment":"neutral","sentiment_score":-0.05100439116358757},{"text":"What's the call about?","start":18.415,"end":19.475,"sentiment":"neutral","sentiment_score":-0.027700853534042835}],"sentiment":"neutral","sentiment_score":-0.013628221116960049,"num_words":8,"start":5.52,"end":19.475},{"sentences":[{"text":"Okay.","start":44.765,"end":45.265,"sentiment":"neutral","sentiment_score":-0.015274925157427788},{"text":"Sorry.","start":46.284996,"end":46.784996,"sentiment":"neutral","sentiment_score":-0.04533223435282707},{"text":"Sorry.","start":47.164997,"end":47.644997,"sentiment":"neutral","sentiment_score":-0.04496324434876442},{"text":"Can you help me to remember what I said about the demo?","start":47.644997,"end":53.53,"sentiment":"neutral","sentiment_score":-0.007833053901170691},{"text":"Yep.","start":60.31,"end":60.81,"sentiment":"neutral","sentiment_score":0.08211539685726166}],"sentiment":"neutral","sentiment_score":-0.0073407283634878695,"num_words":16,"start":44.765,"end":60.81},{"sentences":[{"text":"Okay.","start":62.47,"end":62.97,"sentiment":"neutral","sentiment_score":0.10307879745960236},{"text":"Yeah.","start":68.875,"end":69.375,"sentiment":"neutral","sentiment_score":0.05287131294608116},{"text":"Okay.","start":69.595,"end":70.095,"sentiment":"neutral","sentiment_score":0.053511232137680054},{"text":"I let me just have a quick check.","start":70.795,"end":73.615,"sentiment":"neutral","sentiment_score":0.054200729820877314},{"text":"Probably Friday next week.","start":76.51,"end":78.51,"sentiment":"neutral","sentiment_score":0.03334225667640567}],"sentiment":"neutral","sentiment_score":0.051762413854400315,"num_words":15,"start":62.47,"end":78.51},{"sentences":[{"text":"Would that be okay?","start":78.51,"end":79.49,"sentiment":"neutral","sentiment_score":0.05988036282360554},{"text":"Yeah.","start":91.40501,"end":91.725006,"sentiment":"neutral","sentiment_score":0.034450117498636246},{"text":"Just maybe 10:10AM.","start":91.725006,"end":93.905,"sentiment":"neutral","sentiment_score":0.025478452444076538},{"text":"Yeah.","start":103.485,"end":103.89,"sentiment":"neutral","sentiment_score":0.08723528683185577},{"text":"Can you just help me confirm which email you sent the invite last time?","start":103.97,"end":108.229996,"sentiment":"neutral","sentiment_score":0.05240563116967678}],"sentiment":"neutral","sentiment_score":0.05092700214489647,"num_words":23,"start":78.51,"end":108.229996},{"sentences":[{"text":"Yeah.","start":135.63,"end":135.95,"sentiment":"neutral","sentiment_score":0.08477377891540527},{"text":"That's correct, man.","start":135.95,"end":136.75,"sentiment":"neutral","sentiment_score":0.16459165016810098},{"text":"Yep.","start":136.75,"end":137.06999,"sentiment":"neutral","sentiment_score":0.1292090117931366},{"text":"Okay.","start":137.06999,"end":137.47,"sentiment":"neutral","sentiment_score":0.118975929915905},{"text":"Yeah.","start":137.47,"end":137.79,"sentiment":"neutral","sentiment_score":0.11828863620758057}],"sentiment":"neutral","sentiment_score":0.13500318676233292,"num_words":7,"start":135.63,"end":137.79},{"sentences":[{"text":"Send through the invite, and then I'll check it.","start":137.79,"end":140.74088,"sentiment":"neutral","sentiment_score":0.13693888733784357},{"text":"Thank you.","start":140.74088,"end":146.34088,"sentiment":"positive","sentiment_score":0.33604560792446136},{"text":"Thank you.","start":146.34088,"end":146.98088,"sentiment":"positive","sentiment_score":0.5901574492454529},{"text":"Yeah.","start":146.98088,"end":147.30089,"sentiment":"neutral","sentiment_score":0.2083730697631836},{"text":"You too.","start":147.30089,"end":147.70088,"sentiment":"neutral","sentiment_score":0.20008650422096252}],"sentiment":"neutral","sentiment_score":0.23083763616159558,"num_words":16,"start":137.79,"end":147.70088},{"sentences":[{"text":"Bye bye.","start":147.70088,"end":148.18088,"sentiment":"neutral","sentiment_score":0.15211068838834763},{"text":"Bye.","start":148.18088,"end":148.68088,"sentiment":"neutral","sentiment_score":0.13378116488456726}],"sentiment":"neutral","sentiment_score":0.14600084722042084,"num_words":3,"start":147.70088,"end":148.68088}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello, ma'am?\n\nChannel 1: Yeah. Speaking.\n\nChannel 0: Oh, yes. Hi. Good day to you. It's Andrew. And, ma'am, I'm just calling back to follow-up on you.\n\nAre you busy right now?\n\nChannel 1: Sorry. Sorry. What's the call about?\n\nChannel 0: Oh, yeah. Ma'am, I don't know if you still remember, but we have a scheduled demo last two weeks ago, and you you weren't able to show up. I'm pretty sure you're pretty busy. So I'm just calling you up to follow-up if you have any available time this month that we can reschedule our demo with you?\n\nChannel 1: Okay. Sorry. Sorry. Can you help me to remember what I said about the demo?\n\nChannel 0: Oh, yeah. It was about our AI MDR platform called Vigilance AI.\n\nChannel 1: Yep. Okay.\n\nChannel 0: We help organization improve their cybersecurity without increasing security spend.\n\nChannel 1: Yeah. Okay. I let me just have a quick check. Probably Friday next week. Would that be okay?\n\nChannel 0: Yeah. I can definitely do Friday. Let me just check the calendar about what time. Are you available in the morning Friday next week?\n\nChannel 1: Yeah. Just maybe 10:10AM.\n\nChannel 0: 10AM, Friday. Yeah. I can definitely schedule 10AM, Friday.\n\nChannel 1: Yeah. Can you just help me confirm which email you sent the invite last time?\n\nChannel 0: Oh, yeah. Certainly. We send it to let's see. Yeah. I I just wanted to make sure.\n\nAllianz And then it's here. Lam@magcloud.com.au.\n\nChannel 1: Yeah. That's correct, man. Yep. Okay. Yeah.\n\nSend through the invite, and then I'll check it. Thank\n\nChannel 0: Oh, yeah. I'll send it out to you after this. I really appreciate it, ma'am. Thank you, ma'am.\n\nChannel 1: you.\n\nChannel 0: You have\n\nChannel 1: Thank\n\nChannel 0: a great\n\nChannel 1: you.\n\nChannel 0: day.\n\nChannel 1: Yeah. You too. Bye bye.\n\nChannel 0: Bye\n\nChannel 1: Bye.\n\nChannel 0: bye.","paragraphs":[{"sentences":[{"text":"Hello, ma'am?","start":4.24,"end":4.9,"sentiment":"neutral","sentiment_score":0.038096483796834946}],"sentiment":"neutral","sentiment_score":0.038096483796834946,"channel":0,"num_words":2,"start":4.24,"end":4.9},{"sentences":[{"text":"Yeah.","start":5.52,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.04934786260128021},{"text":"Speaking.","start":5.7599998,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.053845521062612534}],"sentiment":"neutral","sentiment_score":0.05159669183194637,"channel":1,"num_words":2,"start":5.52,"end":6.2599998},{"sentences":[{"text":"Oh, yes.","start":7.2,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.1301652118563652},{"text":"Hi.","start":7.7599998,"end":8.26,"sentiment":"positive","sentiment_score":0.34693390130996704},{"text":"Good day to you.","start":8.639999,"end":9.44,"sentiment":"positive","sentiment_score":0.5124213248491287},{"text":"It's Andrew.","start":9.44,"end":10.26,"sentiment":"neutral","sentiment_score":0.2660317048430443},{"text":"And, ma'am, I'm just calling back to follow-up on you.","start":10.8,"end":14.66,"sentiment":"neutral","sentiment_score":0.07619958892464637}],"sentiment":"neutral","sentiment_score":0.2079478380711455,"channel":0,"num_words":19,"start":7.2,"end":14.66},{"sentences":[{"text":"Are you busy right now?","start":15.485001,"end":16.705,"sentiment":"neutral","sentiment_score":-0.037595536559820175}],"sentiment":"neutral","sentiment_score":-0.037595536559820175,"channel":0,"num_words":5,"start":15.485001,"end":16.705},{"sentences":[{"text":"Sorry.","start":17.855,"end":18.095001,"sentiment":"neutral","sentiment_score":-0.050411347299814224},{"text":"Sorry.","start":18.095001,"end":18.415,"sentiment":"neutral","sentiment_score":-0.05100439116358757},{"text":"What's the call about?","start":18.415,"end":19.475,"sentiment":"neutral","sentiment_score":-0.027700853534042835}],"sentiment":"neutral","sentiment_score":-0.03536985876659552,"channel":1,"num_words":6,"start":17.855,"end":19.475},{"sentences":[{"text":"Oh, yeah.","start":20.365,"end":20.845001,"sentiment":"neutral","sentiment_score":-0.00865258602425456},{"text":"Ma'am, I don't know if you still remember, but we have a scheduled demo last two weeks ago, and you you weren't able to show up.","start":21.245,"end":30.119999,"sentiment":"neutral","sentiment_score":-0.08088190137193753},{"text":"I'm pretty sure you're pretty busy.","start":30.119999,"end":32.54,"sentiment":"neutral","sentiment_score":-0.14258850614229837},{"text":"So I'm just calling you up to follow-up if you have any available time this month that we can reschedule our demo with you?","start":33.64,"end":43.905,"sentiment":"neutral","sentiment_score":-0.011029632781477025}],"sentiment":"neutral","sentiment_score":-0.05587029019531248,"channel":0,"num_words":58,"start":20.365,"end":43.905},{"sentences":[{"text":"Okay.","start":44.765,"end":45.265,"sentiment":"neutral","sentiment_score":-0.015274925157427788},{"text":"Sorry.","start":46.284996,"end":46.784996,"sentiment":"neutral","sentiment_score":-0.04533223435282707},{"text":"Sorry.","start":47.164997,"end":47.644997,"sentiment":"neutral","sentiment_score":-0.04496324434876442},{"text":"Can you help me to remember what I said about the demo?","start":47.644997,"end":53.53,"sentiment":"neutral","sentiment_score":-0.007833053901170691}],"sentiment":"neutral","sentiment_score":-0.013304470044871172,"channel":1,"num_words":15,"start":44.765,"end":53.53},{"sentences":[{"text":"Oh, yeah.","start":53.644997,"end":54.225,"sentiment":"neutral","sentiment_score":0.02977786585688591},{"text":"It was about our AI MDR platform called Vigilance AI.","start":54.284996,"end":59.68,"sentiment":"neutral","sentiment_score":0.06026862803846598}],"sentiment":"neutral","sentiment_score":0.05518683434153596,"channel":0,"num_words":12,"start":53.644997,"end":59.68},{"sentences":[{"text":"Yep.","start":60.31,"end":60.81,"sentiment":"neutral","sentiment_score":0.08211539685726166},{"text":"Okay.","start":62.47,"end":62.97,"sentiment":"neutral","sentiment_score":0.10307879745960236}],"sentiment":"neutral","sentiment_score":0.092597097158432,"channel":1,"num_words":2,"start":60.31,"end":62.97},{"sentences":[{"text":"We help organization improve their cybersecurity without increasing security spend.","start":62.620003,"end":67.755,"sentiment":"neutral","sentiment_score":0.09923139959573746}],"sentiment":"neutral","sentiment_score":0.09923139959573746,"channel":0,"num_words":10,"start":62.620003,"end":67.755},{"sentences":[{"text":"Yeah.","start":68.875,"end":69.375,"sentiment":"neutral","sentiment_score":0.05287131294608116},{"text":"Okay.","start":69.595,"end":70.095,"sentiment":"neutral","sentiment_score":0.053511232137680054},{"text":"I let me just have a quick check.","start":70.795,"end":73.615,"sentiment":"neutral","sentiment_score":0.054200729820877314},{"text":"Probably Friday next week.","start":76.51,"end":78.51,"sentiment":"neutral","sentiment_score":0.03334225667640567},{"text":"Would that be okay?","start":78.51,"end":79.49,"sentiment":"neutral","sentiment_score":0.05988036282360554}],"sentiment":"neutral","sentiment_score":0.0507154923139347,"channel":1,"num_words":18,"start":68.875,"end":79.49},{"sentences":[{"text":"Yeah.","start":80.96999,"end":81.28999,"sentiment":"neutral","sentiment_score":0.09509050846099854},{"text":"I can definitely do Friday.","start":81.28999,"end":83.39,"sentiment":"neutral","sentiment_score":0.1430463284254074},{"text":"Let me just check the calendar about what time.","start":83.85,"end":87.63,"sentiment":"neutral","sentiment_score":0.07661497841278712},{"text":"Are you available in the morning Friday next week?","start":88.009995,"end":90.59,"sentiment":"neutral","sentiment_score":0.033765820786356926}],"sentiment":"neutral","sentiment_score":0.07515622264084716,"channel":0,"num_words":24,"start":80.96999,"end":90.59},{"sentences":[{"text":"Yeah.","start":91.40501,"end":91.725006,"sentiment":"neutral","sentiment_score":0.034450117498636246},{"text":"Just maybe 10:10AM.","start":91.725006,"end":93.905,"sentiment":"neutral","sentiment_score":0.025478452444076538}],"sentiment":"neutral","sentiment_score":0.027721368707716465,"channel":1,"num_words":4,"start":91.40501,"end":93.905},{"sentences":[{"text":"10AM, Friday.","start":95.445,"end":96.905,"sentiment":"neutral","sentiment_score":0.04062505252659321},{"text":"Yeah.","start":98.965,"end":99.284996,"sentiment":"neutral","sentiment_score":0.1521347016096115},{"text":"I can definitely schedule 10AM, Friday.","start":99.284996,"end":102.585,"sentiment":"neutral","sentiment_score":0.1939264883597692}],"sentiment":"neutral","sentiment_score":0.15521597075793478,"channel":0,"num_words":9,"start":95.445,"end":102.585},{"sentences":[{"text":"Yeah.","start":103.485,"end":103.89,"sentiment":"neutral","sentiment_score":0.08723528683185577},{"text":"Can you just help me confirm which email you sent the invite last time?","start":103.97,"end":108.229996,"sentiment":"neutral","sentiment_score":0.05240563116967678}],"sentiment":"neutral","sentiment_score":0.05472760821382205,"channel":1,"num_words":15,"start":103.485,"end":108.229996},{"sentences":[{"text":"Oh, yeah.","start":108.939995,"end":109.5,"sentiment":"neutral","sentiment_score":0.03383246809244156},{"text":"Certainly.","start":109.5,"end":110.0,"sentiment":"neutral","sentiment_score":0.05425005406141281},{"text":"We send it to let's see.","start":110.46,"end":114.88,"sentiment":"neutral","sentiment_score":0.043308074896534286},{"text":"Yeah.","start":115.18,"end":115.42,"sentiment":"neutral","sentiment_score":0.05030594766139984},{"text":"I I just wanted to make sure.","start":115.42,"end":117.52,"sentiment":"neutral","sentiment_score":0.039121828973293304}],"sentiment":"neutral","sentiment_score":0.041524834711762035,"channel":0,"num_words":17,"start":108.939995,"end":117.52},{"sentences":[{"text":"Allianz And then it's here.","start":119.659996,"end":131.235,"sentiment":"neutral","sentiment_score":0.03028295040130615},{"text":"Lam@magcloud.com.au.","start":131.535,"end":135.39,"sentiment":"neutral","sentiment_score":0.029399747028946877}],"sentiment":"neutral","sentiment_score":0.030135749839246273,"channel":0,"num_words":6,"start":119.659996,"end":135.39},{"sentences":[{"text":"Yeah.","start":135.63,"end":135.95,"sentiment":"neutral","sentiment_score":0.08477377891540527},{"text":"That's correct, man.","start":135.95,"end":136.75,"sentiment":"neutral","sentiment_score":0.16459165016810098},{"text":"Yep.","start":136.75,"end":137.06999,"sentiment":"neutral","sentiment_score":0.1292090117931366},{"text":"Okay.","start":137.06999,"end":137.47,"sentiment":"neutral","sentiment_score":0.118975929915905},{"text":"Yeah.","start":137.47,"end":137.79,"sentiment":"neutral","sentiment_score":0.11828863620758057}],"sentiment":"neutral","sentiment_score":0.13500318676233292,"channel":1,"num_words":7,"start":135.63,"end":137.79},{"sentences":[{"text":"Send through the invite, and then I'll check it.","start":137.79,"end":140.74088,"sentiment":"neutral","sentiment_score":0.13693888733784357},{"text":"Thank","start":140.74088,"end":141.24088,"sentiment":"neutral","sentiment_score":0.2689526379108429}],"sentiment":"neutral","sentiment_score":0.1501402623951435,"channel":1,"num_words":10,"start":137.79,"end":141.24088},{"sentences":[{"text":"Oh, yeah.","start":141.31,"end":141.79,"sentiment":"neutral","sentiment_score":0.2864648699760437},{"text":"I'll send it out to you after this.","start":141.79,"end":143.55,"sentiment":"neutral","sentiment_score":0.29219506680965424},{"text":"I really appreciate it, ma'am.","start":143.55,"end":145.15,"sentiment":"positive","sentiment_score":0.6761765360832215},{"text":"Thank you, ma'am.","start":145.15,"end":146.19,"sentiment":"positive","sentiment_score":0.5557317733764648}],"sentiment":"positive","sentiment_score":0.44214268194304573,"channel":0,"num_words":18,"start":141.31,"end":146.19},{"sentences":[{"text":"you.","start":146.10088,"end":146.34088,"sentiment":"positive","sentiment_score":0.40313857793807983}],"sentiment":"positive","sentiment_score":0.40313857793807983,"channel":1,"num_words":1,"start":146.10088,"end":146.34088},{"sentences":[{"text":"You have","start":146.19,"end":146.51,"sentiment":"positive","sentiment_score":0.35744906961917877}],"sentiment":"positive","sentiment_score":0.35744906961917877,"channel":0,"num_words":2,"start":146.19,"end":146.51},{"sentences":[{"text":"Thank","start":146.34088,"end":146.66089,"sentiment":"positive","sentiment_score":0.5638769865036011}],"sentiment":"positive","sentiment_score":0.5638769865036011,"channel":1,"num_words":1,"start":146.34088,"end":146.66089},{"sentences":[{"text":"a great","start":146.51,"end":146.75,"sentiment":"positive","sentiment_score":0.6842754483222961}],"sentiment":"positive","sentiment_score":0.6842754483222961,"channel":0,"num_words":2,"start":146.51,"end":146.75},{"sentences":[{"text":"you.","start":146.66089,"end":146.98088,"sentiment":"positive","sentiment_score":0.6164379119873047}],"sentiment":"positive","sentiment_score":0.6164379119873047,"channel":1,"num_words":1,"start":146.66089,"end":146.98088},{"sentences":[{"text":"day.","start":146.75,"end":147.25,"sentiment":"positive","sentiment_score":0.3434608578681946}],"sentiment":"positive","sentiment_score":0.3434608578681946,"channel":0,"num_words":1,"start":146.75,"end":147.25},{"sentences":[{"text":"Yeah.","start":146.98088,"end":147.30089,"sentiment":"neutral","sentiment_score":0.2083730697631836},{"text":"You too.","start":147.30089,"end":147.70088,"sentiment":"neutral","sentiment_score":0.20008650422096252},{"text":"Bye bye.","start":147.70088,"end":148.18088,"sentiment":"neutral","sentiment_score":0.15211068838834763}],"sentiment":"neutral","sentiment_score":0.18255349099636078,"channel":1,"num_words":5,"start":146.98088,"end":148.18088},{"sentences":[{"text":"Bye","start":148.11,"end":148.35,"sentiment":"neutral","sentiment_score":0.12264862656593324}],"sentiment":"neutral","sentiment_score":0.12264862656593324,"channel":0,"num_words":1,"start":148.11,"end":148.35},{"sentences":[{"text":"Bye.","start":148.18088,"end":148.68088,"sentiment":"neutral","sentiment_score":0.13378116488456726}],"sentiment":"neutral","sentiment_score":0.13378116488456726,"channel":1,"num_words":1,"start":148.18088,"end":148.68088},{"sentences":[{"text":"bye.","start":148.35,"end":148.85,"sentiment":"neutral","sentiment_score":0.08450940996408463}],"sentiment":"neutral","sentiment_score":0.08450940996408463,"channel":0,"num_words":1,"start":148.35,"end":148.85}]},"summary":{"result":"success","short":"An agent named Andrew calls a customer to follow up on a previous demo that was supposed to take place last two weeks ago. The customer is busy and unable to attend the demo, but the agent offers to reschedule for a demo about an AI MDR platform called Libraance AI. The agent confirms the customer's email and sends an invite for the demo."},"intents":{"segments":[{"text":"What's the call about? Oh, yeah.","start_word":30,"end_word":35,"intents":[{"intent":"Schedule call","confidence_score":0.016055949}]}]},"sentiments":{"segments":[{"text":"Hello, ma'am? Yeah. Speaking. Oh, yes.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.06818939745426178},{"text":"Hi. Good day to you.","start_word":6,"end_word":10,"sentiment":"positive","sentiment_score":0.46128013730049133},{"text":"It's Andrew. And, ma'am, I'm just calling back to follow-up on you. Are you busy right now? Sorry. Sorry. What's the call about? Oh, yeah. Ma'am, I don't know if you still remember, but we have a scheduled demo last two weeks ago, and you you weren't able to show up. I'm pretty sure you're pretty busy. So I'm just calling you up to follow-up if you have any available time this month that we can reschedule our demo with you? Okay. Sorry. Sorry. Can you help me to remember what I said about the demo? Oh, yeah. It was about our AI MDR platform called Vigilance AI. Yep. Okay. We help organization improve their cybersecurity without increasing security spend. Yeah. Okay. I let me just have a quick check. Probably Friday next week. Would that be okay? Yeah. I can definitely do Friday. Let me just check the calendar about what time. Are you available in the morning Friday next week? Yeah. Just maybe 10:10AM. 10AM, Friday. Yeah. I can definitely schedule 10AM, Friday. Yeah. Can you just help me confirm which email you sent the invite last time? Oh, yeah. Certainly. We send it to let's see. Yeah. I I just wanted to make sure. Allianz And then it's here. Lam@magcloud.com.au. Yeah. That's correct, man. Yep. Okay. Yeah. Send through the invite, and then I'll check it. Thank Oh, yeah. I'll send it out to you after this.","start_word":11,"end_word":250,"sentiment":"neutral","sentiment_score":0.044898346066474915},{"text":"I really appreciate it, ma'am. Thank you, ma'am. you. You have Thank a great you. day.","start_word":251,"end_word":266,"sentiment":"positive","sentiment_score":0.5742759704589844},{"text":"Yeah. You too. Bye bye. Bye Bye. bye.","start_word":267,"end_word":274,"sentiment":"neutral","sentiment_score":0.15293243527412417}],"average":{"sentiment":"neutral","sentiment_score":0.090893598534595}}}}