{"metadata":{"transaction_key":"deprecated","request_id":"019e90bc-77f4-7f83-a965-0f79d5a262ac","sha256":"f126610761c3270ebed2087ab25598521636588af07f84a2686e5c2e7c45f7da","created":"2026-06-04T03:45:32.261Z","duration":42.551937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":51,"output_tokens":51},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":51,"output_tokens":23}},"results":{"channels":[{"alternatives":[{"transcript":"Ronald.","confidence":0.84375,"words":[{"word":"ronald","start":7.12,"end":7.62,"confidence":0.84375,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":0.10499776154756546}],"paragraphs":{"transcript":"\nRonald.","paragraphs":[{"sentences":[{"text":"Ronald.","start":7.12,"end":7.62,"sentiment":"neutral","sentiment_score":0.10499776154756546}],"sentiment":"neutral","sentiment_score":0.10499776154756546,"num_words":1,"start":7.12,"end":7.62}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an","confidence":1.0,"words":[{"word":"hi","start":0.16,"end":0.48,"confidence":0.73413086,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.05373873561620712},{"word":"if","start":0.48,"end":0.71999997,"confidence":0.9921875,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.03767912834882736},{"word":"you","start":0.71999997,"end":0.79999995,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02423102036118507},{"word":"record","start":0.79999995,"end":1.1999999,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":0.02067721262574196},{"word":"your","start":1.1999999,"end":1.36,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0203402116894722},{"word":"name","start":1.36,"end":1.68,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.02429954893887043},{"word":"and","start":1.68,"end":1.8399999,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.025805803015828133},{"word":"reason","start":1.8399999,"end":2.24,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.030601510778069496},{"word":"for","start":2.24,"end":2.3999999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.023158123716712},{"word":"calling","start":2.3999999,"end":2.8999999,"confidence":0.9995117,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.02905997820198536},{"word":"i'll","start":2.96,"end":3.1999998,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.04249832034111023},{"word":"see","start":3.1999998,"end":3.4399998,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.04062240198254585},{"word":"if","start":3.4399998,"end":3.6,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.02917673997581005},{"word":"this","start":3.6,"end":3.84,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.021988295018672943},{"word":"person","start":3.84,"end":4.16,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.030557792633771896},{"word":"is","start":4.16,"end":4.3199997,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.018783049657940865},{"word":"available","start":4.3199997,"end":4.8199997,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.02969802543520927},{"word":"thanks","start":14.4,"end":14.9,"confidence":0.9980469,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.5428599119186401},{"word":"please","start":15.365,"end":15.845,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.03432434797286987},{"word":"stay","start":15.845,"end":16.165,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.023574747145175937},{"word":"on","start":16.165,"end":16.325,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.019874945282936096},{"word":"the","start":16.325,"end":16.485,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.112217478454113},{"word":"line","start":16.485,"end":16.985,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.1049637645483017},{"word":"i'm","start":38.54,"end":38.78,"confidence":0.8076172,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4326476454734802},{"word":"sorry","start":38.78,"end":39.28,"confidence":0.9794922,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.4666594862937927},{"word":"this","start":39.34,"end":39.58,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.7175915837287903},{"word":"person","start":39.58,"end":39.9,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.619942843914032},{"word":"is","start":39.9,"end":40.06,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6209679841995239},{"word":"not","start":40.06,"end":40.3,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.563523530960083},{"word":"available","start":40.3,"end":40.8,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.5175316333770752},{"word":"if","start":41.260002,"end":41.42,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.18485675752162933},{"word":"you","start":41.42,"end":41.5,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11221559345722198},{"word":"would","start":41.5,"end":41.66,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.11314110457897186},{"word":"like","start":41.66,"end":41.9,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.12580393254756927},{"word":"to","start":41.9,"end":42.06,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.17610736191272736},{"word":"leave","start":42.06,"end":42.3,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.14602641761302948},{"word":"an","start":42.3,"end":42.551937,"confidence":0.93603516,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.09034203737974168}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.05373873561620712},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.02807357267010957},{"text":"Thanks.","start":14.4,"end":14.9,"sentiment":"positive","sentiment_score":0.5428599119186401},{"text":"Please stay on the line.","start":15.365,"end":16.985,"sentiment":"neutral","sentiment_score":0.035831418633460996},{"text":"I'm sorry.","start":38.54,"end":39.28,"sentiment":"negative","sentiment_score":-0.4496535658836365}],"sentiment":"neutral","sentiment_score":0.013025030866265297,"num_words":25,"start":0.16,"end":39.28},{"sentences":[{"text":"This person is not available.","start":39.34,"end":40.8,"sentiment":"negative","sentiment_score":-0.6079115152359009},{"text":"If you would like to leave an","start":41.260002,"end":42.551937,"sentiment":"neutral","sentiment_score":-0.13549902928727015}],"sentiment":"neutral","sentiment_score":-0.3323375650991996,"num_words":12,"start":39.34,"end":42.551937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.05373873561620712},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.02807357267010957}],"sentiment":"neutral","sentiment_score":0.029583288137527072,"channel":1,"num_words":17,"start":0.16,"end":4.8199997},{"sentences":[{"text":"Ronald.","start":7.12,"end":7.62,"sentiment":"neutral","sentiment_score":0.10499776154756546}],"sentiment":"neutral","sentiment_score":0.10499776154756546,"channel":0,"num_words":1,"start":7.12,"end":7.62},{"sentences":[{"text":"Thanks.","start":14.4,"end":14.9,"sentiment":"positive","sentiment_score":0.5428599119186401},{"text":"Please stay on the line.","start":15.365,"end":16.985,"sentiment":"neutral","sentiment_score":0.035831418633460996},{"text":"I'm sorry.","start":38.54,"end":39.28,"sentiment":"negative","sentiment_score":-0.4496535658836365},{"text":"This person is not available.","start":39.34,"end":40.8,"sentiment":"negative","sentiment_score":-0.6079115152359009},{"text":"If you would like to leave an","start":41.260002,"end":42.551937,"sentiment":"neutral","sentiment_score":-0.13549902928727015}],"sentiment":"neutral","sentiment_score":-0.20826704539358615,"channel":1,"num_words":20,"start":14.4,"end":42.551937}]},"summary":{"result":"success","short":"Hi. If you record your name and reason for calling, I'll see if this person is available. Ronald. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an"},"intents":{"segments":[{"text":"Thanks.","start_word":18,"end_word":18,"intents":[{"intent":"Record name","confidence_score":0.09412191}]},{"text":"I'm sorry.","start_word":24,"end_word":25,"intents":[{"intent":"Offer to stay on the line","confidence_score":0.002305669},{"intent":"Ask for a callback","confidence_score":0.000039254715}]},{"text":"This person is not available.","start_word":26,"end_word":30,"intents":[{"intent":"Provide reason for calling","confidence_score":0.04253765}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Ronald.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.03758326172828674},{"text":"Thanks.","start_word":18,"end_word":18,"sentiment":"positive","sentiment_score":0.5428599119186401},{"text":"Please stay on the line.","start_word":19,"end_word":23,"sentiment":"neutral","sentiment_score":0.04735347628593445},{"text":"I'm sorry. This person is not available.","start_word":24,"end_word":30,"sentiment":"negative","sentiment_score":-0.5262137651443481},{"text":"If you would like to leave an","start_word":31,"end_word":37,"sentiment":"neutral","sentiment_score":-0.146597221493721}],"average":{"sentiment":"neutral","sentiment_score":-0.08833546731986251}}}}