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I'll just need to pull out your account here and do some verification for security measure. May I have your phone number and your full name? Thank you. Nice to have you on the line, Riley. And your birthday, please? Thank you so much. And for documentation purposes, the reason you would like to cancel your services? Oh, okay. Got it. So you already have a a contract or you've signed up to another service provider? Oh, okay. I'm so sorry. But, anyway, I'm about to offer you to give you a service to your new address, but we do respect your decision, Riley. Let me just check here. K. And what is your preferred date to cancel the service? Thirtieth. Thirtieth. Let me check here because we are doing the cancellation during what day. So let me just check the day here. Oh, it's Thursday. So, yeah, that would be fine. So you are moving out the same day? Okay. Perfect. So it's okay to cancel, the service thirtieth morning? It's okay to cancel the services on April 30 during morning. Is that okay? Morning time, afternoon? Afternoon. Okay. That would be fine, Riley. I'll just go ahead and endorse your account to our tech team. In that way, they could process it accordingly. And then if you have any advanced one or any change with your request, just let us know and give us a call. And we appreciate the time you spent with Airtel. And if you need our services in the future, just reach out. Okay? Alright. Thank you, Riley. Have a great day, and be safe. Thank you. 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Thank you so much for calling your Total account. How may I help you today? Oh, I'm so sorry to hear about that, but I would love to assist you today. I'll just need to pull out your account here and do some verification for security measure.\n\nMay I have your phone number and your full name? Thank you. Nice to have you on the line, Riley. And your birthday, please? Thank you so much.\n\nAnd for documentation purposes, the reason you would like to cancel your services? Oh, okay. Got it. So you already have a a contract or you've signed up to another service provider? Oh, okay.\n\nI'm so sorry. But, anyway, I'm about to offer you to give you a service to your new address, but we do respect your decision, Riley. Let me just check here. K. And what is your preferred date to cancel the service?\n\nThirtieth. Thirtieth. Let me check here because we are doing the cancellation during what day. So let me just check the day here. Oh, it's Thursday.\n\nSo, yeah, that would be fine. So you are moving out the same day? Okay. Perfect. So it's okay to cancel, the service thirtieth morning?\n\nIt's okay to cancel the services on April 30 during morning. Is that okay? Morning time, afternoon? Afternoon. Okay.\n\nThat would be fine, Riley. I'll just go ahead and endorse your account to our tech team. In that way, they could process it accordingly. And then if you have any advanced one or any change with your request, just let us know and give us a call. And we appreciate the time you spent with Airtel.\n\nAnd if you need our services in the future, just reach out. Okay? Alright. Thank you, Riley. Have a great day, and be safe.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.39999998,"sentiment":"positive","sentiment_score":0.3979460597038269},{"text":"Thank you so much for calling your Total account.","start":0.39999998,"end":2.6399999,"sentiment":"positive","sentiment_score":0.681933601697286},{"text":"How may I help you today?","start":2.6399999,"end":3.9399998,"sentiment":"positive","sentiment_score":0.6167882879575094},{"text":"Oh, I'm so sorry to hear about that, but I would love to assist you today.","start":7.7599998,"end":11.12,"sentiment":"neutral","sentiment_score":0.05029324162751436},{"text":"I'll just need to pull out your account here and do some verification for security measure.","start":11.12,"end":15.38,"sentiment":"neutral","sentiment_score":0.07440775050781667}],"sentiment":"neutral","sentiment_score":0.2548186266018699,"num_words":48,"start":0.24,"end":15.38},{"sentences":[{"text":"May I have your phone number and your full 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Riley.","start":126.345,"end":128.045,"sentiment":"neutral","sentiment_score":0.30132396817207335},{"text":"I'll just go ahead and endorse your account to our tech team.","start":128.265,"end":132.105,"sentiment":"neutral","sentiment_score":0.2453092634677887},{"text":"In that way, they could process it accordingly.","start":132.105,"end":134.44499,"sentiment":"neutral","sentiment_score":0.20852747187018394},{"text":"And then if you have any advanced one or any change with your request, just let us know and give us a call.","start":135.64,"end":144.06,"sentiment":"neutral","sentiment_score":0.19877528204866077},{"text":"And we appreciate the time you spent with Airtel.","start":144.28,"end":146.84001,"sentiment":"positive","sentiment_score":0.44948452048831516}],"sentiment":"neutral","sentiment_score":0.2585218061219182,"num_words":57,"start":126.345,"end":146.84001},{"sentences":[{"text":"And if you need our services in the future, just reach 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How's it going? I'm just calling to cancel a service. Phone number is 0498490385. Name is Riley Cooper. 2000. Moving relocating and going with a different provider. Yes. Can we do the April 30? No worries. Yeah. We're moving up the next day here. Say again what was that? I'm sorry. Yeah. Yeah. Morning. Let's let's do afternoon. Afternoon sounds good. Okay. Thank you so much. Thank you. 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How's it going? I'm just calling to cancel a service. Phone number is 0498490385. Name is Riley Cooper.\n\n2000. Moving relocating and going with a different provider. Yes. Can we do the April 30? No worries.\n\nYeah. We're moving up the next day here. Say again what was that? I'm sorry. Yeah.\n\nYeah. Morning. Let's let's do afternoon. Afternoon sounds good. Okay.\n\nThank you so much. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.3199997,"end":4.56,"sentiment":"neutral","sentiment_score":0.02999941073358059},{"text":"How's it going?","start":4.56,"end":5.2,"sentiment":"neutral","sentiment_score":0.04394382983446121},{"text":"I'm just calling to cancel a service.","start":5.2,"end":6.98,"sentiment":"neutral","sentiment_score":-0.2105683365038463},{"text":"Phone number is 0498490385.","start":20.255,"end":25.875,"sentiment":"neutral","sentiment_score":0.02432212745770812},{"text":"Name is Riley Cooper.","start":27.45,"end":28.91,"sentiment":"neutral","sentiment_score":0.050316859036684036}],"sentiment":"neutral","sentiment_score":-0.053346921542757435,"num_words":19,"start":4.3199997,"end":28.91},{"sentences":[{"text":"2000.","start":34.73,"end":36.989998,"sentiment":"neutral","sentiment_score":0.04646039754152298},{"text":"Moving relocating and going with a different provider.","start":46.105,"end":48.845,"sentiment":"neutral","sentiment_score":-0.11578251421451569},{"text":"Yes.","start":57.8,"end":58.3,"sentiment":"neutral","sentiment_score":0.027810297906398773},{"text":"Can we do the April 30?","start":78.784996,"end":82.25,"sentiment":"neutral","sentiment_score":-0.005349699097375075},{"text":"No worries.","start":94.78999,"end":95.53,"sentiment":"neutral","sentiment_score":0.02780168317258358}],"sentiment":"neutral","sentiment_score":-0.04602690258373817,"num_words":18,"start":34.73,"end":95.53},{"sentences":[{"text":"Yeah.","start":103.105,"end":103.265,"sentiment":"neutral","sentiment_score":0.0694633275270462},{"text":"We're moving up the next day here.","start":103.265,"end":104.965004,"sentiment":"neutral","sentiment_score":0.08963121260915484},{"text":"Say again what was that?","start":112.840004,"end":113.64,"sentiment":"neutral","sentiment_score":-0.02197255790233612},{"text":"I'm sorry.","start":113.64,"end":114.22,"sentiment":"neutral","sentiment_score":-0.14883965998888016},{"text":"Yeah.","start":122.12,"end":122.36,"sentiment":"neutral","sentiment_score":0.016132431104779243}],"sentiment":"neutral","sentiment_score":0.019092008587904274,"num_words":16,"start":103.105,"end":122.36},{"sentences":[{"text":"Yeah.","start":122.36,"end":122.520004,"sentiment":"neutral","sentiment_score":0.013080229982733728},{"text":"Morning.","start":122.520004,"end":123.020004,"sentiment":"neutral","sentiment_score":0.03184271976351738},{"text":"Let's let's do afternoon.","start":123.235,"end":124.515,"sentiment":"neutral","sentiment_score":0.03947092080488801},{"text":"Afternoon sounds good.","start":124.515,"end":125.735,"sentiment":"neutral","sentiment_score":0.18014377852280936},{"text":"Okay.","start":151.03,"end":151.43001,"sentiment":"neutral","sentiment_score":0.24961936473846436}],"sentiment":"neutral","sentiment_score":0.09928573332726956,"num_words":10,"start":122.36,"end":151.43001},{"sentences":[{"text":"Thank you so much.","start":151.43001,"end":152.36093,"sentiment":"positive","sentiment_score":0.5425702780485153},{"text":"Thank you.","start":155.48093,"end":156.12093,"sentiment":"positive","sentiment_score":0.4919776916503906},{"text":"Bye.","start":156.12093,"end":156.62093,"sentiment":"neutral","sentiment_score":0.19118846952915192}],"sentiment":"positive","sentiment_score":0.4779178521462849,"num_words":7,"start":151.43001,"end":156.62093}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling your Total account. How may I help you today?\n\nChannel 1: Hi. How's it going? I'm just calling to cancel a service.\n\nChannel 0: Oh, I'm so sorry to hear about that, but I would love to assist you today. I'll just need to pull out your account here and do some verification for security measure. May I have your phone number and your full name?\n\nChannel 1: Phone number is 0498490385. Name is Riley Cooper.\n\nChannel 0: Thank you. Nice to have you on the line, Riley. And your birthday, please?\n\nChannel 1: 2000.\n\nChannel 0: Thank you so much. And for documentation purposes, the reason you would like to cancel your services?\n\nChannel 1: Moving relocating and going with a different provider.\n\nChannel 0: Oh, okay. Got it. So you already have a a contract or you've signed up to another service provider?\n\nChannel 1: Yes.\n\nChannel 0: Oh, okay. I'm so sorry. But, anyway, I'm about to offer you to give you a service to your new address, but we do respect your decision, Riley. Let me just check here. K.\n\nAnd what is your preferred date to cancel the service?\n\nChannel 1: Can we do the April 30?\n\nChannel 0: Thirtieth. Thirtieth. Let me check here because we are doing the cancellation during what day. So let me just check the day here.\n\nChannel 1: No worries.\n\nChannel 0: Oh, it's Thursday. So, yeah, that would be fine. So you are moving out the same day?\n\nChannel 1: Yeah. We're moving up the next day here.\n\nChannel 0: Okay. Perfect. So it's okay to cancel, the service thirtieth morning?\n\nChannel 1: Say again what was that? I'm sorry.\n\nChannel 0: It's okay to cancel the services on April 30 during morning. Is that okay? Morning time,\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: afternoon?\n\nChannel 1: Morning. Let's let's do afternoon. Afternoon sounds good.\n\nChannel 0: Afternoon. Okay. That would be fine, Riley. I'll just go ahead and endorse your account to our tech team. In that way, they could process it accordingly.\n\nAnd then if you have any advanced one or any change with your request, just let us know and give us a call. And we appreciate the time you spent with Airtel. And if you need our services in the future, just reach out. Okay?\n\nChannel 1: Okay. Thank you so much.\n\nChannel 0: Alright. Thank you, Riley. Have a great day, and be safe.\n\nChannel 1: Thank you. Bye.\n\nChannel 0: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.39999998,"sentiment":"positive","sentiment_score":0.3979460597038269},{"text":"Thank you so much for calling your Total account.","start":0.39999998,"end":2.6399999,"sentiment":"positive","sentiment_score":0.681933601697286},{"text":"How may I help you today?","start":2.6399999,"end":3.9399998,"sentiment":"positive","sentiment_score":0.6167882879575094}],"sentiment":"positive","sentiment_score":0.6397548876702785,"channel":0,"num_words":16,"start":0.24,"end":3.9399998},{"sentences":[{"text":"Hi.","start":4.3199997,"end":4.56,"sentiment":"neutral","sentiment_score":0.02999941073358059},{"text":"How's it going?","start":4.56,"end":5.2,"sentiment":"neutral","sentiment_score":0.04394382983446121},{"text":"I'm just calling to cancel a service.","start":5.2,"end":6.98,"sentiment":"neutral","sentiment_score":-0.2105683365038463}],"sentiment":"neutral","sentiment_score":-0.11928613229908726,"channel":1,"num_words":11,"start":4.3199997,"end":6.98},{"sentences":[{"text":"Oh, I'm so sorry to hear about that, but I would love to assist you today.","start":7.7599998,"end":11.12,"sentiment":"neutral","sentiment_score":0.05029324162751436},{"text":"I'll just need to pull out your account here and do some verification for security measure.","start":11.12,"end":15.38,"sentiment":"neutral","sentiment_score":0.07440775050781667},{"text":"May I have your phone number and your full name?","start":15.825,"end":19.605,"sentiment":"neutral","sentiment_score":0.055548205971717834}],"sentiment":"neutral","sentiment_score":0.06073090318767797,"channel":0,"num_words":42,"start":7.7599998,"end":19.605},{"sentences":[{"text":"Phone number is 0498490385.","start":20.255,"end":25.875,"sentiment":"neutral","sentiment_score":0.02432212745770812},{"text":"Name is Riley Cooper.","start":27.45,"end":28.91,"sentiment":"neutral","sentiment_score":0.050316859036684036}],"sentiment":"neutral","sentiment_score":0.03731949324719608,"channel":1,"num_words":8,"start":20.255,"end":28.91},{"sentences":[{"text":"Thank you.","start":29.390001,"end":30.03,"sentiment":"positive","sentiment_score":0.4299936443567276},{"text":"Nice to have you on the line, Riley.","start":30.03,"end":31.810001,"sentiment":"positive","sentiment_score":0.610596276819706},{"text":"And your birthday, please?","start":32.43,"end":34.13,"sentiment":"neutral","sentiment_score":0.1809253990650177}],"sentiment":"positive","sentiment_score":0.4620327928236553,"channel":0,"num_words":14,"start":29.390001,"end":34.13},{"sentences":[{"text":"2000.","start":34.73,"end":36.989998,"sentiment":"neutral","sentiment_score":0.04646039754152298}],"sentiment":"neutral","sentiment_score":0.04646039754152298,"channel":1,"num_words":1,"start":34.73,"end":36.989998},{"sentences":[{"text":"Thank you so much.","start":38.03,"end":39.23,"sentiment":"neutral","sentiment_score":0.2555867098271847},{"text":"And for documentation purposes, the reason you would like to cancel your services?","start":39.23,"end":45.145,"sentiment":"neutral","sentiment_score":-0.04901114077522205}],"sentiment":"neutral","sentiment_score":0.02265894171946189,"channel":0,"num_words":17,"start":38.03,"end":45.145},{"sentences":[{"text":"Moving relocating and going with a different provider.","start":46.105,"end":48.845,"sentiment":"neutral","sentiment_score":-0.11578251421451569}],"sentiment":"neutral","sentiment_score":-0.11578251421451569,"channel":1,"num_words":8,"start":46.105,"end":48.845},{"sentences":[{"text":"Oh, okay.","start":49.365,"end":50.245003,"sentiment":"neutral","sentiment_score":-0.008565628901124},{"text":"Got it.","start":50.245003,"end":50.805,"sentiment":"neutral","sentiment_score":0.00967666506767273},{"text":"So you already have a a contract or you've signed up to another service provider?","start":50.805,"end":57.56,"sentiment":"neutral","sentiment_score":-0.019597930957873662}],"sentiment":"neutral","sentiment_score":-0.015355099580789866,"channel":0,"num_words":19,"start":49.365,"end":57.56},{"sentences":[{"text":"Yes.","start":57.8,"end":58.3,"sentiment":"neutral","sentiment_score":0.027810297906398773}],"sentiment":"neutral","sentiment_score":0.027810297906398773,"channel":1,"num_words":1,"start":57.8,"end":58.3},{"sentences":[{"text":"Oh, okay.","start":59.06,"end":59.620003,"sentiment":"neutral","sentiment_score":0.014205028302967548},{"text":"I'm so sorry.","start":59.620003,"end":60.52,"sentiment":"neutral","sentiment_score":-0.08554890006780624},{"text":"But, anyway, I'm about to offer you to give you a service to your new address, but we do respect your decision, Riley.","start":60.66,"end":68.28,"sentiment":"neutral","sentiment_score":0.05260148020866125},{"text":"Let me just check here.","start":68.805,"end":70.585,"sentiment":"neutral","sentiment_score":0.04985008053481579},{"text":"K.","start":72.725006,"end":73.225006,"sentiment":"neutral","sentiment_score":0.013058755546808245}],"sentiment":"neutral","sentiment_score":0.03658548704184154,"channel":0,"num_words":34,"start":59.06,"end":73.225006},{"sentences":[{"text":"And what is your preferred date to cancel the service?","start":73.845,"end":77.545,"sentiment":"neutral","sentiment_score":-0.008289738930761814}],"sentiment":"neutral","sentiment_score":-0.008289738930761814,"channel":0,"num_words":10,"start":73.845,"end":77.545},{"sentences":[{"text":"Can we do the April 30?","start":78.784996,"end":82.25,"sentiment":"neutral","sentiment_score":-0.005349699097375075}],"sentiment":"neutral","sentiment_score":-0.005349699097375075,"channel":1,"num_words":6,"start":78.784996,"end":82.25},{"sentences":[{"text":"Thirtieth.","start":82.965004,"end":83.465004,"sentiment":"neutral","sentiment_score":-0.004895929247140884},{"text":"Thirtieth.","start":85.86,"end":86.36,"sentiment":"neutral","sentiment_score":-0.013806245289742948},{"text":"Let me check here because we are doing the cancellation during what day.","start":87.06,"end":92.42,"sentiment":"neutral","sentiment_score":-0.047253336041019514},{"text":"So let me just check the day here.","start":92.42,"end":94.6,"sentiment":"neutral","sentiment_score":-0.004494345164857805}],"sentiment":"neutral","sentiment_score":-0.029084795842999996,"channel":0,"num_words":23,"start":82.965004,"end":94.6},{"sentences":[{"text":"No worries.","start":94.78999,"end":95.53,"sentiment":"neutral","sentiment_score":0.02780168317258358}],"sentiment":"neutral","sentiment_score":0.02780168317258358,"channel":1,"num_words":2,"start":94.78999,"end":95.53},{"sentences":[{"text":"Oh, it's Thursday.","start":95.86,"end":97.0,"sentiment":"neutral","sentiment_score":0.06349166606863339},{"text":"So, yeah, that would be fine.","start":97.22,"end":99.08,"sentiment":"neutral","sentiment_score":0.15994059791167578},{"text":"So you are moving out the same day?","start":99.245,"end":102.305,"sentiment":"neutral","sentiment_score":0.052317689172923565}],"sentiment":"neutral","sentiment_score":0.09227412347407903,"channel":0,"num_words":17,"start":95.86,"end":102.305},{"sentences":[{"text":"Yeah.","start":103.105,"end":103.265,"sentiment":"neutral","sentiment_score":0.0694633275270462},{"text":"We're moving up the next day here.","start":103.265,"end":104.965004,"sentiment":"neutral","sentiment_score":0.08963121260915484}],"sentiment":"neutral","sentiment_score":0.08711022697389126,"channel":1,"num_words":8,"start":103.105,"end":104.965004},{"sentences":[{"text":"Okay.","start":105.325,"end":105.805,"sentiment":"neutral","sentiment_score":0.2976415157318115},{"text":"Perfect.","start":105.805,"end":106.305,"sentiment":"positive","sentiment_score":0.48942333459854126},{"text":"So it's okay to cancel, the service thirtieth morning?","start":106.525,"end":111.025,"sentiment":"neutral","sentiment_score":0.0333653481470214}],"sentiment":"neutral","sentiment_score":0.0988502712412314,"channel":0,"num_words":11,"start":105.325,"end":111.025},{"sentences":[{"text":"Say again what was that?","start":112.840004,"end":113.64,"sentiment":"neutral","sentiment_score":-0.02197255790233612},{"text":"I'm sorry.","start":113.64,"end":114.22,"sentiment":"neutral","sentiment_score":-0.14883965998888016}],"sentiment":"neutral","sentiment_score":-0.05822030135563442,"channel":1,"num_words":7,"start":112.840004,"end":114.22},{"sentences":[{"text":"It's okay to cancel the services on April 30 during morning.","start":114.46,"end":119.28,"sentiment":"neutral","sentiment_score":-0.11085982756181197},{"text":"Is that okay?","start":119.5,"end":120.4,"sentiment":"neutral","sentiment_score":-0.010021992027759552},{"text":"Morning time,","start":121.42,"end":122.38,"sentiment":"neutral","sentiment_score":0.006761301774531603}],"sentiment":"neutral","sentiment_score":-0.0772500922321342,"channel":0,"num_words":16,"start":114.46,"end":122.38},{"sentences":[{"text":"Yeah.","start":122.12,"end":122.36,"sentiment":"neutral","sentiment_score":0.016132431104779243},{"text":"Yeah.","start":122.36,"end":122.520004,"sentiment":"neutral","sentiment_score":0.013080229982733728}],"sentiment":"neutral","sentiment_score":0.014606330543756485,"channel":1,"num_words":2,"start":122.12,"end":122.520004},{"sentences":[{"text":"afternoon?","start":122.38,"end":122.88,"sentiment":"neutral","sentiment_score":0.016489675268530846}],"sentiment":"neutral","sentiment_score":0.016489675268530846,"channel":0,"num_words":1,"start":122.38,"end":122.88},{"sentences":[{"text":"Morning.","start":122.520004,"end":123.020004,"sentiment":"neutral","sentiment_score":0.03184271976351738},{"text":"Let's let's do afternoon.","start":123.235,"end":124.515,"sentiment":"neutral","sentiment_score":0.03947092080488801},{"text":"Afternoon sounds good.","start":124.515,"end":125.735,"sentiment":"neutral","sentiment_score":0.18014377852280936}],"sentiment":"neutral","sentiment_score":0.09126971731893718,"channel":1,"num_words":8,"start":122.520004,"end":125.735},{"sentences":[{"text":"Afternoon.","start":125.305,"end":125.805,"sentiment":"neutral","sentiment_score":0.05905304104089737},{"text":"Okay.","start":125.945,"end":126.345,"sentiment":"neutral","sentiment_score":0.13475146889686584},{"text":"That would be fine, Riley.","start":126.345,"end":128.045,"sentiment":"neutral","sentiment_score":0.30132396817207335},{"text":"I'll just go ahead and endorse your account to our tech team.","start":128.265,"end":132.105,"sentiment":"neutral","sentiment_score":0.2453092634677887},{"text":"In that way, they could process it accordingly.","start":132.105,"end":134.44499,"sentiment":"neutral","sentiment_score":0.20852747187018394}],"sentiment":"neutral","sentiment_score":0.2337909365693728,"channel":0,"num_words":27,"start":125.305,"end":134.44499},{"sentences":[{"text":"And then if you have any advanced one or any change with your request, just let us know and give us a call.","start":135.64,"end":144.06,"sentiment":"neutral","sentiment_score":0.19877528204866077},{"text":"And we appreciate the time you spent with Airtel.","start":144.28,"end":146.84001,"sentiment":"positive","sentiment_score":0.44948452048831516},{"text":"And if you need our services in the future, just reach out.","start":146.84001,"end":150.20001,"sentiment":"neutral","sentiment_score":0.22329247991243997},{"text":"Okay?","start":150.20001,"end":150.70001,"sentiment":"neutral","sentiment_score":0.18452857434749603}],"sentiment":"neutral","sentiment_score":0.25513845566246246,"channel":0,"num_words":45,"start":135.64,"end":150.70001},{"sentences":[{"text":"Okay.","start":151.03,"end":151.43001,"sentiment":"neutral","sentiment_score":0.24961936473846436},{"text":"Thank you so much.","start":151.43001,"end":152.36093,"sentiment":"positive","sentiment_score":0.5425702780485153}],"sentiment":"positive","sentiment_score":0.4839800953865051,"channel":1,"num_words":5,"start":151.03,"end":152.36093},{"sentences":[{"text":"Alright.","start":152.21094,"end":152.61093,"sentiment":"positive","sentiment_score":0.4323734939098358},{"text":"Thank you, Riley.","start":152.61093,"end":153.51094,"sentiment":"positive","sentiment_score":0.6008545955022176},{"text":"Have a great day, and be safe.","start":153.57094,"end":155.19093,"sentiment":"positive","sentiment_score":0.6818002888134548}],"sentiment":"positive","sentiment_score":0.6370490274646066,"channel":0,"num_words":11,"start":152.21094,"end":155.19093},{"sentences":[{"text":"Thank you.","start":155.48093,"end":156.12093,"sentiment":"positive","sentiment_score":0.4919776916503906},{"text":"Bye.","start":156.12093,"end":156.62093,"sentiment":"neutral","sentiment_score":0.19118846952915192}],"sentiment":"positive","sentiment_score":0.3917146176099777,"channel":1,"num_words":3,"start":155.48093,"end":156.62093},{"sentences":[{"text":"Thank you.","start":156.53093,"end":156.93094,"sentiment":"positive","sentiment_score":0.8010405004024506},{"text":"Bye.","start":156.93094,"end":157.43094,"sentiment":"neutral","sentiment_score":-0.08911068737506866}],"sentiment":"positive","sentiment_score":0.5043234378099442,"channel":0,"num_words":3,"start":156.53093,"end":157.43094}]},"summary":{"result":"success","short":"The customer calls to cancel a service and provides their phone number and name. The representative asks for verification and offers to cancel the service on April 30th, but the customer chooses a different date and time. The representative cancels the service and promises to send an email to the customer's account to confirm the cancellation."},"intents":{"segments":[{"text":"I'm just calling to cancel a service.","start_word":20,"end_word":26,"intents":[{"intent":"Cancel service","confidence_score":0.5143253}]},{"text":"Let me check here because we are doing the cancellation during what day. So let me just check the day here. No worries. Oh, it's Thursday. So, yeah, that would be fine. So you are moving out the same day? Yeah. We're moving up the next day here. Okay. Perfect. So it's okay to cancel, the service thirtieth morning? Say again what was that?","start_word":190,"end_word":253,"intents":[{"intent":"Cancel services","confidence_score":0.113516055}]}]},"sentiments":{"segments":[{"text":"Hi. Thank you so much for calling your Total account. How may I help you today?","start_word":0,"end_word":15,"sentiment":"positive","sentiment_score":0.6254725456237793},{"text":"Hi. How's it going? I'm just calling to cancel a service. Oh, I'm so sorry to hear about that, but I would love to assist you today. I'll just need to pull out your account here and do some verification for security measure. May I have your phone number and your full name? Phone number is 0498490385. Name is Riley Cooper.","start_word":16,"end_word":76,"sentiment":"neutral","sentiment_score":0.01453232765197754},{"text":"Thank you. Nice to have you on the line, Riley.","start_word":77,"end_word":86,"sentiment":"positive","sentiment_score":0.5683167576789856},{"text":"And your birthday, please? 2000. Thank you so much. And for documentation purposes, the reason you would like to cancel your services? Moving relocating and going with a different provider. Oh, okay. Got it. So you already have a a contract or you've signed up to another service provider? Yes. Oh, okay. I'm so sorry. But, anyway, I'm about to offer you to give you a service to your new address, but we do respect your decision, Riley. Let me just check here. K. And what is your preferred date to cancel the service? Can we do the April 30? Thirtieth. Thirtieth. Let me check here because we are doing the cancellation during what day. So let me just check the day here. No worries. Oh, it's Thursday. So, yeah, that would be fine. So you are moving out the same day? Yeah. We're moving up the next day here. Okay.","start_word":87,"end_word":237,"sentiment":"neutral","sentiment_score":0.021662580663498663},{"text":"Perfect.","start_word":238,"end_word":238,"sentiment":"positive","sentiment_score":0.48942333459854126},{"text":"So it's okay to cancel, the service thirtieth morning? Say again what was that? I'm sorry. It's okay to cancel the services on April 30 during morning. Is that okay? Morning time, Yeah. Yeah. afternoon? Morning. Let's let's do afternoon. Afternoon sounds good. Afternoon. Okay. That would be fine, Riley. I'll just go ahead and endorse your account to our tech team. In that way, they could process it accordingly. And then if you have any advanced one or any change with your request, just let us know and give us a call.","start_word":239,"end_word":331,"sentiment":"neutral","sentiment_score":0.09864190220832823},{"text":"And we appreciate the time you spent with Airtel.","start_word":332,"end_word":340,"sentiment":"positive","sentiment_score":0.4547567069530487},{"text":"And if you need our services in the future, just reach out. Okay? Okay.","start_word":341,"end_word":354,"sentiment":"neutral","sentiment_score":0.2255212366580963},{"text":"Thank you so much. Alright. Thank you, Riley. Have a great day, and be safe. Thank you.","start_word":355,"end_word":371,"sentiment":"positive","sentiment_score":0.5852843523025513},{"text":"Bye.","start_word":372,"end_word":372,"sentiment":"neutral","sentiment_score":0.2538784146308899},{"text":"Thank you. Bye.","start_word":373,"end_word":375,"sentiment":"positive","sentiment_score":0.6399106979370117}],"average":{"sentiment":"neutral","sentiment_score":0.12888579520678206}}}}