{"metadata":{"transaction_key":"deprecated","request_id":"019ef1c7-9fcc-7730-bc4c-4f9bfca562c5","sha256":"b626dcdf23770c4824b2e790c43bf532568eac6ab2572145c4ae5bcb40696aab","created":"2026-06-23T00:00:53.528Z","duration":127.367935,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":395,"output_tokens":80},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":449,"output_tokens":449},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":449,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good morning. Leon, it's Ronald from Cloud Solution IT. How are you doing today? Hi. I'm doing wonderful. Thank you for asking. Leon, I hope you still remember the company because the last time that we touched base with you, it was October of last year, sir. Actually, sir, we were able to arrange an introductory meeting during that time, but what happened was I think you were not able to attend that meeting. I think you have rescheduled that day. Actually, sir, that is the reason I'm calling you back right now. I'm hoping, sir, that we could reschedule the meeting month, maybe on first or second week of July. Yes. Perfect. Sir? Yes, sir. Perfect of August? Yeah. Okay. I'll be happy to shoot you a calendar invite. How about on August August 3, sir? That that that would be Monday. Alright. The the the same thing, sir, what I'll be doing, I'll be sending you a calendar invite on August 3. Most probably, sir, would you like to do it in the morning or in the afternoon? 11AM? Alright. Sir, lastly, sir, are you using the same email address? That would be Grant@Yokohama.com.au. Alright. I'll be sending the invite right away, sir. Thank you, Leanne. Okay. Have a good day, sir. Thank you.","confidence":0.99902344,"words":[{"word":"yeah","start":3.1999998,"end":3.4399998,"confidence":0.84887695,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1024901196360588},{"word":"good","start":3.4399998,"end":3.6799998,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.3294486999511719},{"word":"morning","start":3.6799998,"end":4.18,"confidence":0.9863281,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.30828535556793213},{"word":"leon","start":4.7999997,"end":5.2,"confidence":0.9057617,"punctuated_word":"Leon,","sentiment":"neutral","sentiment_score":0.2571438252925873},{"word":"it's","start":5.2,"end":5.7,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"positive","sentiment_score":0.33363407850265503},{"word":"ronald","start":6.0,"end":6.5,"confidence":0.984375,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.24833618104457855},{"word":"from","start":6.64,"end":7.14,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.23417001962661743},{"word":"cloud","start":7.2799997,"end":7.68,"confidence":0.8071289,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.24480894207954407},{"word":"solution","start":7.68,"end":8.18,"confidence":0.97509766,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.24858951568603516},{"word":"it","start":8.24,"end":8.74,"confidence":0.99072266,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.23763272166252136},{"word":"how","start":9.36,"end":9.5199995,"confidence":0.7709961,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.2798362970352173},{"word":"are","start":9.5199995,"end":9.679999,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.26138147711753845},{"word":"you","start":9.679999,"end":9.76,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.24460469186306},{"word":"doing","start":9.76,"end":10.0,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.2487344890832901},{"word":"today","start":10.0,"end":10.5,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.22082862257957456},{"word":"hi","start":13.04,"end":13.28,"confidence":0.90234375,"punctuated_word":"Hi.","sentiment":"positive","sentiment_score":0.4459723830223083},{"word":"i'm","start":13.28,"end":13.44,"confidence":0.99658203,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.6130300760269165},{"word":"doing","start":13.44,"end":13.84,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.7004880309104919},{"word":"wonderful","start":13.84,"end":14.34,"confidence":1.0,"punctuated_word":"wonderful.","sentiment":"positive","sentiment_score":0.743679940700531},{"word":"thank","start":14.48,"end":14.719999,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6423051357269287},{"word":"you","start":14.719999,"end":14.96,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.63414067029953},{"word":"for","start":14.96,"end":15.12,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.620381236076355},{"word":"asking","start":15.12,"end":15.62,"confidence":1.0,"punctuated_word":"asking.","sentiment":"positive","sentiment_score":0.6160996556282043},{"word":"leon","start":16.465,"end":16.785,"confidence":0.9675293,"punctuated_word":"Leon,","sentiment":"neutral","sentiment_score":0.029185950756073},{"word":"i","start":16.785,"end":16.945,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.001341499388217926},{"word":"hope","start":16.945,"end":17.185,"confidence":1.0,"punctuated_word":"hope","sentiment":"neutral","sentiment_score":0.00516301766037941},{"word":"you","start":17.185,"end":17.345,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.00038042664527893066},{"word":"still","start":17.345,"end":17.845,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.004145022481679916},{"word":"remember","start":17.985,"end":18.485,"confidence":0.94970703,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.009846339002251623},{"word":"the","start":18.545,"end":18.705,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0040877219289541245},{"word":"company","start":18.705,"end":19.185,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.0025116465985774994},{"word":"because","start":19.185,"end":19.505,"confidence":0.6196289,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.0002126377075910568},{"word":"the","start":19.505,"end":19.664999,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0026120562106370926},{"word":"last","start":19.664999,"end":19.825,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.0006994511932134628},{"word":"time","start":19.825,"end":20.064999,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.008715057745575905},{"word":"that","start":20.064999,"end":20.305,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.017274539917707443},{"word":"we","start":20.305,"end":20.545,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.02540324628353119},{"word":"touched","start":20.545,"end":20.945,"confidence":0.59277344,"punctuated_word":"touched","sentiment":"neutral","sentiment_score":0.036073267459869385},{"word":"base","start":20.945,"end":21.185,"confidence":0.99902344,"punctuated_word":"base","sentiment":"neutral","sentiment_score":0.007931421510875225},{"word":"with","start":21.185,"end":21.425,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.00605149008333683},{"word":"you","start":21.425,"end":21.925,"confidence":0.9946289,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.007734003476798534},{"word":"it","start":22.465,"end":22.705,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.024232972413301468},{"word":"was","start":22.705,"end":23.205,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.040862806141376495},{"word":"october","start":23.985,"end":24.465,"confidence":0.71972656,"punctuated_word":"October","sentiment":"neutral","sentiment_score":-0.02814655192196369},{"word":"of","start":24.465,"end":24.625,"confidence":0.93115234,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.047432150691747665},{"word":"last","start":24.625,"end":24.865,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.0357661098241806},{"word":"year","start":24.865,"end":25.185,"confidence":0.9995117,"punctuated_word":"year,","sentiment":"neutral","sentiment_score":-0.03661053627729416},{"word":"sir","start":25.185,"end":25.685,"confidence":0.9995117,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":-0.016489630565047264},{"word":"actually","start":26.224998,"end":26.544998,"confidence":0.9650879,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.09508286416530608},{"word":"sir","start":26.544998,"end":26.705,"confidence":0.9926758,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":-0.08083125948905945},{"word":"we","start":26.705,"end":26.865,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.08608663082122803},{"word":"were","start":26.865,"end":27.025,"confidence":0.9970703,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.0744975134730339},{"word":"able","start":27.025,"end":27.265,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.056772466748952866},{"word":"to","start":27.265,"end":27.505,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05691244453191757},{"word":"arrange","start":27.505,"end":27.825,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":-0.05266256257891655},{"word":"an","start":27.825,"end":28.064999,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.05946064740419388},{"word":"introductory","start":28.064999,"end":28.564999,"confidence":1.0,"punctuated_word":"introductory","sentiment":"neutral","sentiment_score":-0.047308068722486496},{"word":"meeting","start":28.705,"end":29.205,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":-0.05022873729467392},{"word":"during","start":30.06,"end":30.3,"confidence":1.0,"punctuated_word":"during","sentiment":"neutral","sentiment_score":-0.08044345676898956},{"word":"that","start":30.3,"end":30.699999,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.07771643251180649},{"word":"time","start":30.699999,"end":30.86,"confidence":0.85546875,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":-0.06424308568239212},{"word":"but","start":30.86,"end":31.1,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.09013912826776505},{"word":"what","start":31.1,"end":31.26,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.18176046013832092},{"word":"happened","start":31.26,"end":31.74,"confidence":0.99902344,"punctuated_word":"happened","sentiment":"neutral","sentiment_score":-0.1760355830192566},{"word":"was","start":31.74,"end":32.22,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.1574750691652298},{"word":"i","start":32.22,"end":32.38,"confidence":0.6567383,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2185608595609665},{"word":"think","start":32.38,"end":32.62,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.23245148360729215},{"word":"you","start":32.62,"end":32.78,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.3103237450122833},{"word":"were","start":32.78,"end":33.02,"confidence":0.9902344,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.28924617171287537},{"word":"not","start":33.02,"end":33.18,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.3709580302238464},{"word":"able","start":33.18,"end":33.42,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.3125183880329132},{"word":"to","start":33.42,"end":33.579998,"confidence":0.9970703,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3566424250602722},{"word":"attend","start":33.579998,"end":33.9,"confidence":1.0,"punctuated_word":"attend","sentiment":"negative","sentiment_score":-0.35854339599609375},{"word":"that","start":33.9,"end":34.059998,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.3005846440792084},{"word":"meeting","start":34.059998,"end":34.559998,"confidence":0.99902344,"punctuated_word":"meeting.","sentiment":"neutral","sentiment_score":-0.2894212603569031},{"word":"i","start":34.94,"end":35.02,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1343916356563568},{"word":"think","start":35.02,"end":35.26,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.11195345222949982},{"word":"you","start":35.26,"end":35.66,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.127532497048378},{"word":"have","start":35.66,"end":36.16,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.19335676729679108},{"word":"rescheduled","start":36.38,"end":36.88,"confidence":0.8881836,"punctuated_word":"rescheduled","sentiment":"neutral","sentiment_score":-0.18684767186641693},{"word":"that","start":37.02,"end":37.26,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.24531836807727816},{"word":"day","start":37.26,"end":37.76,"confidence":0.99609375,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":-0.195785254240036},{"word":"actually","start":38.46,"end":38.78,"confidence":0.9914551,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.12655699253082275},{"word":"sir","start":38.78,"end":38.94,"confidence":0.9946289,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":-0.11285959184169768},{"word":"that","start":38.94,"end":39.1,"confidence":0.9941406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.14518731832504272},{"word":"is","start":39.1,"end":39.26,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.13217633962631226},{"word":"the","start":39.26,"end":39.34,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12319428473711014},{"word":"reason","start":39.34,"end":39.66,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.07721424847841263},{"word":"i'm","start":39.66,"end":39.82,"confidence":0.8898926,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.09531097859144212},{"word":"calling","start":39.82,"end":40.14,"confidence":0.99902344,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.0825405940413475},{"word":"you","start":40.14,"end":40.3,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.13279162347316742},{"word":"back","start":40.3,"end":40.54,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.1338081806898117},{"word":"right","start":40.54,"end":40.78,"confidence":0.9970703,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.14097602665424347},{"word":"now","start":40.78,"end":41.28,"confidence":0.9980469,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.12472224235534668},{"word":"i'm","start":41.42,"end":41.92,"confidence":0.99658203,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.08449920266866684},{"word":"hoping","start":42.3,"end":42.8,"confidence":0.99658203,"punctuated_word":"hoping,","sentiment":"neutral","sentiment_score":-0.07040576636791229},{"word":"sir","start":42.86,"end":43.26,"confidence":0.9995117,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":-0.031209681183099747},{"word":"that","start":43.26,"end":43.42,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.03767424821853638},{"word":"we","start":43.42,"end":43.579998,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.03432372957468033},{"word":"could","start":43.579998,"end":44.059998,"confidence":0.99902344,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.03721145540475845},{"word":"reschedule","start":44.059998,"end":44.559998,"confidence":0.9983724,"punctuated_word":"reschedule","sentiment":"neutral","sentiment_score":-0.04210452362895012},{"word":"the","start":44.7,"end":44.78,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06635096669197083},{"word":"meeting","start":44.78,"end":45.28,"confidence":0.9980469,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":-0.06462066620588303},{"word":"month","start":45.315,"end":45.815,"confidence":0.8039551,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":-0.06116712838411331},{"word":"maybe","start":46.274998,"end":46.774998,"confidence":1.0,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.050877660512924194},{"word":"on","start":47.074997,"end":47.315,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.029536722227931023},{"word":"first","start":47.315,"end":47.555,"confidence":0.8510742,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.03756038472056389},{"word":"or","start":47.555,"end":47.715,"confidence":0.99121094,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.04077879339456558},{"word":"second","start":47.715,"end":48.035,"confidence":0.99902344,"punctuated_word":"second","sentiment":"neutral","sentiment_score":-0.03357583284378052},{"word":"week","start":48.035,"end":48.195,"confidence":0.5234375,"punctuated_word":"week","sentiment":"neutral","sentiment_score":-0.029549630358815193},{"word":"of","start":48.195,"end":48.274998,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.03629028797149658},{"word":"july","start":48.274998,"end":48.774998,"confidence":0.9211426,"punctuated_word":"July.","sentiment":"neutral","sentiment_score":-0.046885740011930466},{"word":"yes","start":59.155,"end":59.655,"confidence":0.83813477,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.028509335592389107},{"word":"perfect","start":59.795,"end":60.295,"confidence":0.638916,"punctuated_word":"Perfect.","sentiment":"neutral","sentiment_score":0.1293119341135025},{"word":"sir","start":61.070004,"end":61.570004,"confidence":0.8964844,"punctuated_word":"Sir?","sentiment":"neutral","sentiment_score":0.06235747039318085},{"word":"yes","start":64.270004,"end":64.590004,"confidence":0.8234863,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.05735018476843834},{"word":"sir","start":64.590004,"end":65.090004,"confidence":0.78686523,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.06878777593374252},{"word":"perfect","start":65.31,"end":65.71,"confidence":0.8256836,"punctuated_word":"Perfect","sentiment":"neutral","sentiment_score":0.1050875335931778},{"word":"of","start":65.71,"end":65.950005,"confidence":0.99316406,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.08663301914930344},{"word":"august","start":65.950005,"end":66.450005,"confidence":0.9794922,"punctuated_word":"August?","sentiment":"neutral","sentiment_score":0.10560987889766692},{"word":"yeah","start":68.83,"end":69.07,"confidence":0.98657227,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07368317246437073},{"word":"okay","start":69.07,"end":69.47,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1070466935634613},{"word":"i'll","start":69.47,"end":69.71,"confidence":0.96069336,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1460186243057251},{"word":"be","start":69.71,"end":69.79,"confidence":0.90283203,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.2053968757390976},{"word":"happy","start":69.79,"end":70.11,"confidence":1.0,"punctuated_word":"happy","sentiment":"neutral","sentiment_score":0.301791787147522},{"word":"to","start":70.11,"end":70.61,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.22947007417678833},{"word":"shoot","start":70.990005,"end":71.31,"confidence":1.0,"punctuated_word":"shoot","sentiment":"neutral","sentiment_score":0.186820387840271},{"word":"you","start":71.31,"end":71.39,"confidence":0.96240234,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.19689154624938965},{"word":"a","start":71.39,"end":71.55,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.25433480739593506},{"word":"calendar","start":71.55,"end":72.05,"confidence":0.99902344,"punctuated_word":"calendar","sentiment":"neutral","sentiment_score":0.25527817010879517},{"word":"invite","start":72.19,"end":72.69,"confidence":1.0,"punctuated_word":"invite.","sentiment":"neutral","sentiment_score":0.20279064774513245},{"word":"how","start":74.585,"end":74.825,"confidence":0.9604492,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.046202126890420914},{"word":"about","start":74.825,"end":75.145,"confidence":0.9760742,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.038376472890377045},{"word":"on","start":75.145,"end":75.385,"confidence":0.98828125,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.051292479038238525},{"word":"august","start":75.385,"end":75.885,"confidence":0.9819336,"punctuated_word":"August","sentiment":"neutral","sentiment_score":0.05390278995037079},{"word":"august","start":84.505,"end":85.065,"confidence":0.9144287,"punctuated_word":"August","sentiment":"neutral","sentiment_score":0.057253919541835785},{"word":"3","start":85.065,"end":85.625,"confidence":0.9144287,"punctuated_word":"3,","sentiment":"neutral","sentiment_score":0.04805836454033851},{"word":"sir","start":85.625,"end":86.125,"confidence":0.96850586,"punctuated_word":"sir?","sentiment":"neutral","sentiment_score":0.06184390187263489},{"word":"that","start":86.425,"end":86.665,"confidence":0.9160156,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.028208747506141663},{"word":"that","start":86.665,"end":86.905,"confidence":0.7402344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.035070180892944336},{"word":"that","start":86.905,"end":87.065,"confidence":0.46679688,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.035150013864040375},{"word":"would","start":87.065,"end":87.225,"confidence":0.9707031,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.038481131196022034},{"word":"be","start":87.225,"end":87.385,"confidence":0.90771484,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.047470200806856155},{"word":"monday","start":87.385,"end":87.72,"confidence":0.79003906,"punctuated_word":"Monday.","sentiment":"neutral","sentiment_score":0.05413525551557541},{"word":"alright","start":89.96,"end":90.46,"confidence":0.9716797,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.0844692811369896},{"word":"the","start":90.6,"end":90.840004,"confidence":0.9863281,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.06228944659233093},{"word":"the","start":90.840004,"end":91.0,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06811276823282242},{"word":"the","start":91.0,"end":91.16,"confidence":0.9716797,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06083156540989876},{"word":"same","start":91.16,"end":91.4,"confidence":0.9970703,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.07950517535209656},{"word":"thing","start":91.4,"end":91.64,"confidence":0.9980469,"punctuated_word":"thing,","sentiment":"neutral","sentiment_score":0.08150734007358551},{"word":"sir","start":91.64,"end":91.8,"confidence":0.9108887,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":0.0925019383430481},{"word":"what","start":91.8,"end":91.96,"confidence":0.9892578,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.10361537337303162},{"word":"i'll","start":91.96,"end":92.200005,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.08524522185325623},{"word":"be","start":92.200005,"end":92.28,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.08589188754558563},{"word":"doing","start":92.28,"end":92.6,"confidence":0.95996094,"punctuated_word":"doing,","sentiment":"neutral","sentiment_score":0.09644099324941637},{"word":"i'll","start":92.6,"end":92.76,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.09527505934238434},{"word":"be","start":92.76,"end":92.840004,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.09297078102827072},{"word":"sending","start":92.840004,"end":93.24,"confidence":1.0,"punctuated_word":"sending","sentiment":"neutral","sentiment_score":0.10254746675491332},{"word":"you","start":93.24,"end":93.32,"confidence":0.8598633,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09254059195518494},{"word":"a","start":93.32,"end":93.48,"confidence":0.9892578,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.08707664906978607},{"word":"calendar","start":93.48,"end":93.96,"confidence":0.99902344,"punctuated_word":"calendar","sentiment":"neutral","sentiment_score":0.08522021025419235},{"word":"invite","start":93.96,"end":94.36,"confidence":1.0,"punctuated_word":"invite","sentiment":"neutral","sentiment_score":0.09486227482557295},{"word":"on","start":94.36,"end":94.86,"confidence":0.99609375,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.05557946860790253},{"word":"august","start":95.0,"end":95.45,"confidence":0.9042969,"punctuated_word":"August","sentiment":"neutral","sentiment_score":0.05315927416086197},{"word":"3","start":95.45,"end":95.899994,"confidence":0.9042969,"punctuated_word":"3.","sentiment":"neutral","sentiment_score":0.05506042391061783},{"word":"most","start":96.92,"end":97.24,"confidence":0.79248047,"punctuated_word":"Most","sentiment":"neutral","sentiment_score":0.04156088829040527},{"word":"probably","start":97.24,"end":97.74,"confidence":0.9995117,"punctuated_word":"probably,","sentiment":"neutral","sentiment_score":0.05030428618192673},{"word":"sir","start":97.8,"end":98.3,"confidence":0.9645996,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":0.04737056419253349},{"word":"would","start":98.92,"end":99.16,"confidence":0.99609375,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.02974642813205719},{"word":"you","start":99.16,"end":99.32,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03933187946677208},{"word":"like","start":99.32,"end":99.48,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.042295120656490326},{"word":"to","start":99.48,"end":99.56,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04466014727950096},{"word":"do","start":99.56,"end":99.72,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.04011182487010956},{"word":"it","start":99.72,"end":99.880005,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04210331663489342},{"word":"in","start":99.880005,"end":100.04,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.02847054973244667},{"word":"the","start":100.04,"end":100.12,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.026350367814302444},{"word":"morning","start":100.12,"end":100.44,"confidence":1.0,"punctuated_word":"morning","sentiment":"neutral","sentiment_score":0.04075619578361511},{"word":"or","start":100.44,"end":100.6,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.02755797654390335},{"word":"in","start":100.6,"end":100.76,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.02508450113236904},{"word":"the","start":100.76,"end":100.92,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.028573792427778244},{"word":"afternoon","start":100.92,"end":101.42,"confidence":0.99902344,"punctuated_word":"afternoon?","sentiment":"neutral","sentiment_score":0.024169690907001495},{"word":"11am","start":103.565,"end":105.185,"confidence":0.916626,"punctuated_word":"11AM?","sentiment":"neutral","sentiment_score":0.012658601626753809},{"word":"alright","start":106.445,"end":106.945,"confidence":0.9916992,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.03166904300451279},{"word":"sir","start":107.325,"end":107.725,"confidence":0.98657227,"punctuated_word":"Sir,","sentiment":"neutral","sentiment_score":0.014977579936385156},{"word":"lastly","start":108.125,"end":108.605,"confidence":0.98860675,"punctuated_word":"lastly,","sentiment":"neutral","sentiment_score":0.01627688854932785},{"word":"sir","start":108.605,"end":108.845,"confidence":0.9970703,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":0.01605655625462532},{"word":"are","start":108.845,"end":109.005,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.00859970785677433},{"word":"you","start":109.005,"end":109.165,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.010399069637060164},{"word":"using","start":109.165,"end":109.485,"confidence":0.99902344,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.01118311658501625},{"word":"the","start":109.485,"end":109.565,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.015918651595711708},{"word":"same","start":109.565,"end":109.805,"confidence":1.0,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.024330683052539825},{"word":"email","start":109.805,"end":110.125,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.013648847118020058},{"word":"address","start":110.125,"end":110.445,"confidence":0.94262695,"punctuated_word":"address?","sentiment":"neutral","sentiment_score":0.010692975483834743},{"word":"that","start":110.445,"end":110.605,"confidence":0.9301758,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.01760118640959263},{"word":"would","start":110.605,"end":110.925,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.020377643406391144},{"word":"be","start":110.925,"end":111.425,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.015764638781547546},{"word":"grant@yokohama.com.au","start":111.645004,"end":115.345,"confidence":0.9264221,"punctuated_word":"Grant@Yokohama.com.au.","sentiment":"neutral","sentiment_score":0.03196078538894653},{"word":"alright","start":116.525,"end":117.025,"confidence":0.99853516,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.10749486088752748},{"word":"i'll","start":117.085,"end":117.325,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.13806043565273285},{"word":"be","start":117.325,"end":117.485,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.15926602482795715},{"word":"sending","start":117.485,"end":117.805,"confidence":1.0,"punctuated_word":"sending","sentiment":"neutral","sentiment_score":0.15353193879127502},{"word":"the","start":117.805,"end":117.885,"confidence":0.98535156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1641069054603577},{"word":"invite","start":117.885,"end":118.285,"confidence":1.0,"punctuated_word":"invite","sentiment":"neutral","sentiment_score":0.21685585379600525},{"word":"right","start":118.285,"end":118.445,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.1636108011007309},{"word":"away","start":118.445,"end":118.765,"confidence":1.0,"punctuated_word":"away,","sentiment":"neutral","sentiment_score":0.14999133348464966},{"word":"sir","start":118.765,"end":119.265,"confidence":1.0,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.12940330803394318},{"word":"thank","start":120.602936,"end":120.922935,"confidence":0.9951172,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.404710054397583},{"word":"you","start":120.922935,"end":121.32294,"confidence":0.9970703,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.3960726857185364},{"word":"leanne","start":121.32294,"end":121.64294,"confidence":0.62874347,"punctuated_word":"Leanne.","sentiment":"neutral","sentiment_score":0.33080238103866577},{"word":"okay","start":121.64294,"end":121.88294,"confidence":0.8017578,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.3242446780204773},{"word":"have","start":121.88294,"end":121.96294,"confidence":0.99902344,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.44059962034225464},{"word":"a","start":121.96294,"end":122.04294,"confidence":0.9970703,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.454045057296753},{"word":"good","start":122.04294,"end":122.20294,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.42475950717926025},{"word":"day","start":122.20294,"end":122.44294,"confidence":0.9995117,"punctuated_word":"day,","sentiment":"positive","sentiment_score":0.41729819774627686},{"word":"sir","start":122.44294,"end":122.68294,"confidence":1.0,"punctuated_word":"sir.","sentiment":"positive","sentiment_score":0.3697770833969116},{"word":"thank","start":122.68294,"end":122.922935,"confidence":0.69091797,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3879842758178711},{"word":"you","start":122.922935,"end":123.422935,"confidence":0.9890137,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2250889390707016}],"paragraphs":{"transcript":"\nYeah. Good morning. Leon, it's Ronald from Cloud Solution IT. How are you doing today? Hi.\n\nI'm doing wonderful. Thank you for asking. Leon, I hope you still remember the company because the last time that we touched base with you, it was October of last year, sir. Actually, sir, we were able to arrange an introductory meeting during that time, but what happened was I think you were not able to attend that meeting. I think you have rescheduled that day.\n\nActually, sir, that is the reason I'm calling you back right now. I'm hoping, sir, that we could reschedule the meeting month, maybe on first or second week of July. Yes. Perfect. Sir?\n\nYes, sir. Perfect of August? Yeah. Okay. I'll be happy to shoot you a calendar invite.\n\nHow about on August August 3, sir? That that that would be Monday. Alright. The the the same thing, sir, what I'll be doing, I'll be sending you a calendar invite on August 3. Most probably, sir, would you like to do it in the morning or in the afternoon?\n\n11AM? Alright. Sir, lastly, sir, are you using the same email address? That would be Grant@Yokohama.com.au. Alright.\n\nI'll be sending the invite right away, sir. Thank you, Leanne. Okay. Have a good day, sir. Thank you.","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.1999998,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.1024901196360588},{"text":"Good morning.","start":3.4399998,"end":4.18,"sentiment":"neutral","sentiment_score":0.318867027759552},{"text":"Leon, it's Ronald from Cloud Solution IT.","start":4.7999997,"end":8.74,"sentiment":"neutral","sentiment_score":0.2577593262706484},{"text":"How are you doing today?","start":9.36,"end":10.5,"sentiment":"neutral","sentiment_score":0.2510771155357361},{"text":"Hi.","start":13.04,"end":13.28,"sentiment":"positive","sentiment_score":0.4459723830223083}],"sentiment":"neutral","sentiment_score":0.26536858873441815,"num_words":16,"start":3.1999998,"end":13.28},{"sentences":[{"text":"I'm doing wonderful.","start":13.28,"end":14.34,"sentiment":"positive","sentiment_score":0.6857326825459799},{"text":"Thank you for asking.","start":14.48,"end":15.62,"sentiment":"positive","sentiment_score":0.6282316744327545},{"text":"Leon, I hope you still remember the company because the last time that we touched base with you, it was October of last year, sir.","start":16.465,"end":25.685,"sentiment":"neutral","sentiment_score":-0.0026888100802898406},{"text":"Actually, sir, we were able to arrange an introductory meeting during that time, but what happened was I think you were not able to attend that meeting.","start":26.224998,"end":34.559998,"sentiment":"neutral","sentiment_score":-0.1676632153491179},{"text":"I think you have rescheduled that day.","start":34.94,"end":37.76,"sentiment":"neutral","sentiment_score":-0.17074080663067953}],"sentiment":"neutral","sentiment_score":-0.0184725449618065,"num_words":66,"start":13.28,"end":37.76},{"sentences":[{"text":"Actually, sir, that is the reason I'm calling you back right now.","start":38.46,"end":41.28,"sentiment":"neutral","sentiment_score":-0.11894486844539642},{"text":"I'm hoping, sir, that we could reschedule the meeting month, maybe on first or second week of July.","start":41.42,"end":48.774998,"sentiment":"neutral","sentiment_score":-0.04636791224280993},{"text":"Yes.","start":59.155,"end":59.655,"sentiment":"neutral","sentiment_score":0.028509335592389107},{"text":"Perfect.","start":59.795,"end":60.295,"sentiment":"neutral","sentiment_score":0.1293119341135025},{"text":"Sir?","start":61.070004,"end":61.570004,"sentiment":"neutral","sentiment_score":0.06235747039318085}],"sentiment":"neutral","sentiment_score":-0.061872184897462525,"num_words":33,"start":38.46,"end":61.570004},{"sentences":[{"text":"Yes, sir.","start":64.270004,"end":65.090004,"sentiment":"neutral","sentiment_score":0.06306898035109043},{"text":"Perfect of August?","start":65.31,"end":66.450005,"sentiment":"neutral","sentiment_score":0.09911014388004939},{"text":"Yeah.","start":68.83,"end":69.07,"sentiment":"neutral","sentiment_score":0.07368317246437073},{"text":"Okay.","start":69.07,"end":69.47,"sentiment":"neutral","sentiment_score":0.1070466935634613},{"text":"I'll be happy to shoot you a calendar invite.","start":69.47,"end":72.69,"sentiment":"neutral","sentiment_score":0.21986588007873958}],"sentiment":"neutral","sentiment_score":0.16143694869242609,"num_words":16,"start":64.270004,"end":72.69},{"sentences":[{"text":"How about on August August 3, sir?","start":74.585,"end":86.125,"sentiment":"neutral","sentiment_score":0.05099000781774521},{"text":"That that that would be Monday.","start":86.425,"end":87.72,"sentiment":"neutral","sentiment_score":0.03975258829692999},{"text":"Alright.","start":89.96,"end":90.46,"sentiment":"neutral","sentiment_score":0.0844692811369896},{"text":"The the the same thing, sir, what I'll be doing, I'll be sending you a calendar invite on August 3.","start":90.6,"end":95.899994,"sentiment":"neutral","sentiment_score":0.08151169549673795},{"text":"Most probably, sir, would you like to do it in the morning or in the afternoon?","start":96.92,"end":101.42,"sentiment":"neutral","sentiment_score":0.03615297062788159}],"sentiment":"neutral","sentiment_score":0.05777192611247301,"num_words":50,"start":74.585,"end":101.42},{"sentences":[{"text":"11AM?","start":103.565,"end":105.185,"sentiment":"neutral","sentiment_score":0.012658601626753809},{"text":"Alright.","start":106.445,"end":106.945,"sentiment":"neutral","sentiment_score":0.03166904300451279},{"text":"Sir, lastly, sir, are you using the same email address?","start":107.325,"end":110.445,"sentiment":"neutral","sentiment_score":0.01420840760692954},{"text":"That would be Grant@Yokohama.com.au.","start":110.445,"end":115.345,"sentiment":"neutral","sentiment_score":0.021426063496619463},{"text":"Alright.","start":116.525,"end":117.025,"sentiment":"neutral","sentiment_score":0.10749486088752748}],"sentiment":"neutral","sentiment_score":0.022330049151445135,"num_words":17,"start":103.565,"end":117.025},{"sentences":[{"text":"I'll be sending the invite right away, sir.","start":117.085,"end":119.265,"sentiment":"neutral","sentiment_score":0.15935332514345646},{"text":"Thank you, Leanne.","start":120.602936,"end":121.64294,"sentiment":"positive","sentiment_score":0.3771950403849284},{"text":"Okay.","start":121.64294,"end":121.88294,"sentiment":"neutral","sentiment_score":0.3242446780204773},{"text":"Have a good day, sir.","start":121.88294,"end":122.68294,"sentiment":"positive","sentiment_score":0.42129589319229127},{"text":"Thank you.","start":122.68294,"end":123.422935,"sentiment":"neutral","sentiment_score":0.30653660744428635}],"sentiment":"neutral","sentiment_score":0.28685310953541804,"num_words":19,"start":117.085,"end":123.422935}]}}]},{"alternatives":[{"transcript":"Good, Ronald. How are you doing? Yes. Yeah. Yeah. Yeah. Yeah. I think it August would be better, Ronald, because I'm I'm quite flat out with other stuff and projects, so I won't be able to, you know, have a an time frame. So yeah. First week. Yeah. That would do. Yeah. That would do. Thank you. Morning, please. Yeah. Yeah. That's right. Yeah. Alrighty. Thank you. Cheers. You too. Bye.","confidence":0.9880371,"words":[{"word":"good","start":11.36,"end":11.5199995,"confidence":0.47387695,"punctuated_word":"Good,","sentiment":"positive","sentiment_score":0.377436101436615},{"word":"ronald","start":11.5199995,"end":11.84,"confidence":0.9458008,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":0.3179551959037781},{"word":"how","start":11.84,"end":12.0,"confidence":0.9980469,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.2840195596218109},{"word":"are","start":12.0,"end":12.08,"confidence":0.8852539,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.23128017783164975},{"word":"you","start":12.08,"end":12.16,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.22636400163173676},{"word":"doing","start":12.16,"end":12.66,"confidence":0.99853516,"punctuated_word":"doing?","sentiment":"neutral","sentiment_score":0.25522953271865845},{"word":"yes","start":20.585,"end":21.085,"confidence":0.96533203,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.008131477981805801},{"word":"yeah","start":22.345,"end":22.845,"confidence":0.7861328,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02118879184126854},{"word":"yeah","start":35.6,"end":36.1,"confidence":0.9880371,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.15601180493831637},{"word":"yeah","start":46.635,"end":47.135,"confidence":0.8901367,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03762175142765045},{"word":"yeah","start":49.034996,"end":49.534996,"confidence":0.9824219,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.07222020626068115},{"word":"i","start":49.675,"end":49.835,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1254390925168991},{"word":"think","start":49.835,"end":50.315,"confidence":0.99902344,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.098191037774086},{"word":"it","start":50.315,"end":50.394997,"confidence":0.89501953,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.08389482647180557},{"word":"august","start":50.554996,"end":50.875,"confidence":0.9902344,"punctuated_word":"August","sentiment":"neutral","sentiment_score":-0.07587657868862152},{"word":"would","start":50.875,"end":51.114998,"confidence":0.99316406,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.1231534108519554},{"word":"be","start":51.114998,"end":51.195,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.13261370360851288},{"word":"better","start":51.195,"end":51.695,"confidence":0.98657227,"punctuated_word":"better,","sentiment":"neutral","sentiment_score":-0.11816833913326263},{"word":"ronald","start":51.835,"end":52.155,"confidence":0.9577637,"punctuated_word":"Ronald,","sentiment":"neutral","sentiment_score":-0.0979629009962082},{"word":"because","start":52.155,"end":52.555,"confidence":1.0,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.10558101534843443},{"word":"i'm","start":52.555,"end":52.714996,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.17525725066661835},{"word":"i'm","start":52.714996,"end":52.954998,"confidence":0.99560547,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.20626726746559143},{"word":"quite","start":52.954998,"end":53.195,"confidence":0.99902344,"punctuated_word":"quite","sentiment":"neutral","sentiment_score":-0.22204500436782837},{"word":"flat","start":53.195,"end":53.515,"confidence":0.49658203,"punctuated_word":"flat","sentiment":"neutral","sentiment_score":-0.1997014433145523},{"word":"out","start":53.515,"end":54.015,"confidence":0.99316406,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.21232831478118896},{"word":"with","start":54.074997,"end":54.315,"confidence":0.9135742,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.2567654550075531},{"word":"other","start":54.315,"end":54.554996,"confidence":0.99609375,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.2505304217338562},{"word":"stuff","start":54.554996,"end":54.795,"confidence":0.9980469,"punctuated_word":"stuff","sentiment":"neutral","sentiment_score":-0.19737476110458377},{"word":"and","start":54.795,"end":54.954998,"confidence":0.83203125,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.19001539051532745},{"word":"projects","start":54.954998,"end":55.354996,"confidence":0.64575195,"punctuated_word":"projects,","sentiment":"neutral","sentiment_score":-0.17284592986106873},{"word":"so","start":55.354996,"end":55.675,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.17130064964294434},{"word":"i","start":55.675,"end":55.754997,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17560714483261108},{"word":"won't","start":55.754997,"end":56.074997,"confidence":0.8996582,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":-0.12118121236562727},{"word":"be","start":56.074997,"end":56.155,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.13119298219680786},{"word":"able","start":56.155,"end":56.475,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.1123875454068184},{"word":"to","start":56.475,"end":56.714996,"confidence":0.9926758,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":-0.09320902824401855},{"word":"you","start":56.714996,"end":56.875,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.10414428263902664},{"word":"know","start":56.875,"end":57.034996,"confidence":1.0,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.08267338573932648},{"word":"have","start":57.034996,"end":57.274998,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.07686571776866913},{"word":"a","start":57.274998,"end":57.66,"confidence":0.68652344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05193542689085007},{"word":"an","start":57.98,"end":58.3,"confidence":0.35742188,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.04616251587867737},{"word":"time","start":58.3,"end":58.62,"confidence":0.7524414,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.04220615327358246},{"word":"frame","start":58.62,"end":59.12,"confidence":0.98168945,"punctuated_word":"frame.","sentiment":"neutral","sentiment_score":-0.06555212289094925},{"word":"so","start":59.42,"end":59.92,"confidence":0.9941406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0650286078453064},{"word":"yeah","start":66.06,"end":66.56,"confidence":0.99609375,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.06479611992835999},{"word":"first","start":67.5,"end":67.82,"confidence":0.59033203,"punctuated_word":"First","sentiment":"neutral","sentiment_score":0.06105317920446396},{"word":"week","start":67.82,"end":68.32,"confidence":0.97753906,"punctuated_word":"week.","sentiment":"neutral","sentiment_score":0.06219235807657242},{"word":"yeah","start":86.995,"end":87.395004,"confidence":0.95532227,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.039641380310058594},{"word":"that","start":87.395004,"end":87.555,"confidence":0.9667969,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.08387507498264313},{"word":"would","start":87.555,"end":87.715004,"confidence":0.5625,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.0989592894911766},{"word":"do","start":87.715004,"end":87.955,"confidence":0.99609375,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":0.08245927840471268},{"word":"yeah","start":87.955,"end":88.195,"confidence":0.99316406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08290351927280426},{"word":"that","start":88.195,"end":88.355,"confidence":0.9980469,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.10825981944799425},{"word":"would","start":88.355,"end":88.595,"confidence":0.96777344,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.14062923192977905},{"word":"do","start":88.595,"end":88.755005,"confidence":0.99902344,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":0.14326037466526031},{"word":"thank","start":88.755005,"end":88.915,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2616991400718689},{"word":"you","start":88.915,"end":89.415,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.20578977465629575},{"word":"morning","start":101.98,"end":102.3,"confidence":0.97094727,"punctuated_word":"Morning,","sentiment":"neutral","sentiment_score":0.014478798024356363},{"word":"please","start":102.3,"end":102.765,"confidence":0.99902344,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.008115533739328384},{"word":"yeah","start":105.405,"end":105.905,"confidence":0.68811035,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.023349208757281303},{"word":"yeah","start":113.885,"end":114.385,"confidence":0.9404297,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05173802003264427},{"word":"that's","start":115.325,"end":115.565,"confidence":0.982666,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.06573803722858429},{"word":"right","start":115.565,"end":115.885,"confidence":0.9970703,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":0.07924766838550568},{"word":"yeah","start":115.885,"end":116.385,"confidence":0.904541,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08265728503465652},{"word":"alrighty","start":119.21999,"end":119.7,"confidence":0.97786456,"punctuated_word":"Alrighty.","sentiment":"neutral","sentiment_score":0.18005147576332092},{"word":"thank","start":119.7,"end":119.85999,"confidence":0.99609375,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3735581636428833},{"word":"you","start":119.85999,"end":120.34,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3198237717151642},{"word":"cheers","start":120.34,"end":120.84,"confidence":0.9791667,"punctuated_word":"Cheers.","sentiment":"positive","sentiment_score":0.37462085485458374},{"word":"you","start":122.74,"end":122.899994,"confidence":0.49365234,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.33442407846450806},{"word":"too","start":122.899994,"end":123.14,"confidence":0.9760742,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.27578848600387573},{"word":"bye","start":123.14,"end":123.64,"confidence":0.98828125,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1082288771867752}],"paragraphs":{"transcript":"\nGood, Ronald. How are you doing? Yes. Yeah. Yeah.\n\nYeah. Yeah. I think it August would be better, Ronald, because I'm I'm quite flat out with other stuff and projects, so I won't be able to, you know, have a an time frame. So yeah. First week.\n\nYeah. That would do. Yeah. That would do. Thank you.\n\nMorning, please. Yeah. Yeah. That's right. Yeah.\n\nAlrighty. Thank you. Cheers. You too. Bye.","paragraphs":[{"sentences":[{"text":"Good, Ronald.","start":11.36,"end":11.84,"sentiment":"positive","sentiment_score":0.34769564867019653},{"text":"How are you doing?","start":11.84,"end":12.66,"sentiment":"neutral","sentiment_score":0.24922331795096397},{"text":"Yes.","start":20.585,"end":21.085,"sentiment":"neutral","sentiment_score":0.008131477981805801},{"text":"Yeah.","start":22.345,"end":22.845,"sentiment":"neutral","sentiment_score":-0.02118879184126854},{"text":"Yeah.","start":35.6,"end":36.1,"sentiment":"neutral","sentiment_score":-0.15601180493831637}],"sentiment":"neutral","sentiment_score":0.16924616114960778,"num_words":9,"start":11.36,"end":36.1},{"sentences":[{"text":"Yeah.","start":46.635,"end":47.135,"sentiment":"neutral","sentiment_score":-0.03762175142765045},{"text":"Yeah.","start":49.034996,"end":49.534996,"sentiment":"neutral","sentiment_score":-0.07222020626068115},{"text":"I think it August would be better, Ronald, because I'm I'm quite flat out with other stuff and projects, so I won't be able to, you know, have a an time frame.","start":49.675,"end":59.12,"sentiment":"neutral","sentiment_score":-0.13495094724930823},{"text":"So yeah.","start":59.42,"end":66.56,"sentiment":"neutral","sentiment_score":0.06491236388683319},{"text":"First week.","start":67.5,"end":68.32,"sentiment":"neutral","sentiment_score":0.06162276864051819}],"sentiment":"neutral","sentiment_score":-0.10987373696346033,"num_words":38,"start":46.635,"end":68.32},{"sentences":[{"text":"Yeah.","start":86.995,"end":87.395004,"sentiment":"neutral","sentiment_score":0.039641380310058594},{"text":"That would do.","start":87.395004,"end":87.955,"sentiment":"neutral","sentiment_score":0.08843121429284413},{"text":"Yeah.","start":87.955,"end":88.195,"sentiment":"neutral","sentiment_score":0.08290351927280426},{"text":"That would do.","start":88.195,"end":88.755005,"sentiment":"neutral","sentiment_score":0.13071647534767786},{"text":"Thank you.","start":88.755005,"end":89.415,"sentiment":"neutral","sentiment_score":0.23374445736408234}],"sentiment":"neutral","sentiment_score":0.12474768832325936,"num_words":10,"start":86.995,"end":89.415},{"sentences":[{"text":"Morning, please.","start":101.98,"end":102.765,"sentiment":"neutral","sentiment_score":0.011297165881842375},{"text":"Yeah.","start":105.405,"end":105.905,"sentiment":"neutral","sentiment_score":0.023349208757281303},{"text":"Yeah.","start":113.885,"end":114.385,"sentiment":"neutral","sentiment_score":0.05173802003264427},{"text":"That's right.","start":115.325,"end":115.885,"sentiment":"neutral","sentiment_score":0.07249285280704498},{"text":"Yeah.","start":115.885,"end":116.385,"sentiment":"neutral","sentiment_score":0.08265728503465652}],"sentiment":"neutral","sentiment_score":0.04647493588605097,"num_words":7,"start":101.98,"end":116.385},{"sentences":[{"text":"Alrighty.","start":119.21999,"end":119.7,"sentiment":"neutral","sentiment_score":0.18005147576332092},{"text":"Thank you.","start":119.7,"end":120.34,"sentiment":"positive","sentiment_score":0.34669096767902374},{"text":"Cheers.","start":120.34,"end":120.84,"sentiment":"positive","sentiment_score":0.37462085485458374},{"text":"You too.","start":122.74,"end":123.14,"sentiment":"neutral","sentiment_score":0.3051062822341919},{"text":"Bye.","start":123.14,"end":123.64,"sentiment":"neutral","sentiment_score":0.1082288771867752}],"sentiment":"neutral","sentiment_score":0.28092795823301586,"num_words":7,"start":119.21999,"end":123.64}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Yeah. Good morning. Leon, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Good, Ronald. How are you doing?\n\nChannel 0: Hi. I'm doing wonderful. Thank you for asking. Leon, I hope you still remember the company because the last time that we touched\n\nChannel 1: Yes.\n\nChannel 0: base with you,\n\nChannel 1: Yeah.\n\nChannel 0: it was October of last year, sir. Actually, sir, we were able to arrange an introductory meeting during that time, but what happened was I think you were not able to attend that meeting. I think you\n\nChannel 1: Yeah.\n\nChannel 0: have rescheduled that day. Actually, sir, that is the reason I'm calling you back right now. I'm hoping, sir, that we could reschedule the meeting month, maybe\n\nChannel 1: Yeah.\n\nChannel 0: on first or second week of July.\n\nChannel 1: Yeah. I think it August would be better, Ronald, because I'm I'm quite flat out with other stuff and projects, so I won't be able to, you know, have a an time frame.\n\nChannel 0: Yes.\n\nChannel 1: So\n\nChannel 0: Perfect. Sir? Yes, sir. Perfect of August?\n\nChannel 1: yeah. First week.\n\nChannel 0: Yeah. Okay. I'll be happy to shoot you a calendar invite. How about on August August 3, sir? That that that\n\nChannel 1: Yeah.\n\nChannel 0: would be Monday.\n\nChannel 1: That would do. Yeah. That would do. Thank you.\n\nChannel 0: Alright. The the the same thing, sir, what I'll be doing, I'll be sending you a calendar invite on August 3. Most probably, sir, would you like to do it in the morning or in the afternoon?\n\nChannel 1: Morning, please.\n\nChannel 0: 11AM?\n\nChannel 1: Yeah.\n\nChannel 0: Alright. Sir, lastly, sir, are you using the same email address? That would be Grant@Yokohama.com.au.\n\nChannel 1: Yeah. That's right. Yeah.\n\nChannel 0: Alright. I'll be sending the invite right away, sir.\n\nChannel 1: Alrighty. Thank you. Cheers.\n\nChannel 0: Thank you, Leanne. Okay. Have a good day, sir. Thank\n\nChannel 1: You too.\n\nChannel 0: you.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.1999998,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.1024901196360588},{"text":"Good morning.","start":3.4399998,"end":4.18,"sentiment":"neutral","sentiment_score":0.318867027759552},{"text":"Leon, it's Ronald from Cloud Solution IT.","start":4.7999997,"end":8.74,"sentiment":"neutral","sentiment_score":0.2577593262706484},{"text":"How are you doing today?","start":9.36,"end":10.5,"sentiment":"neutral","sentiment_score":0.2510771155357361}],"sentiment":"neutral","sentiment_score":0.2533283357818921,"channel":0,"num_words":15,"start":3.1999998,"end":10.5},{"sentences":[{"text":"Good, Ronald.","start":11.36,"end":11.84,"sentiment":"positive","sentiment_score":0.34769564867019653},{"text":"How are you doing?","start":11.84,"end":12.66,"sentiment":"neutral","sentiment_score":0.24922331795096397}],"sentiment":"neutral","sentiment_score":0.28204742819070816,"channel":1,"num_words":6,"start":11.36,"end":12.66},{"sentences":[{"text":"Hi.","start":13.04,"end":13.28,"sentiment":"positive","sentiment_score":0.4459723830223083},{"text":"I'm doing wonderful.","start":13.28,"end":14.34,"sentiment":"positive","sentiment_score":0.6857326825459799},{"text":"Thank you for asking.","start":14.48,"end":15.62,"sentiment":"positive","sentiment_score":0.6282316744327545},{"text":"Leon, I hope you still remember the company because the last time that we touched","start":16.465,"end":20.945,"sentiment":"neutral","sentiment_score":0.009373572717110316}],"sentiment":"neutral","sentiment_score":0.22420437909338786,"channel":0,"num_words":23,"start":13.04,"end":20.945},{"sentences":[{"text":"Yes.","start":20.585,"end":21.085,"sentiment":"neutral","sentiment_score":0.008131477981805801}],"sentiment":"neutral","sentiment_score":0.008131477981805801,"channel":1,"num_words":1,"start":20.585,"end":21.085},{"sentences":[{"text":"base with you,","start":20.945,"end":21.925,"sentiment":"neutral","sentiment_score":0.0072389716903368635}],"sentiment":"neutral","sentiment_score":0.0072389716903368635,"channel":0,"num_words":3,"start":20.945,"end":21.925},{"sentences":[{"text":"Yeah.","start":22.345,"end":22.845,"sentiment":"neutral","sentiment_score":-0.02118879184126854}],"sentiment":"neutral","sentiment_score":-0.02118879184126854,"channel":1,"num_words":1,"start":22.345,"end":22.845},{"sentences":[{"text":"it was October of last year, sir.","start":22.465,"end":25.685,"sentiment":"neutral","sentiment_score":-0.03279153683355877},{"text":"Actually, sir, we were able to arrange an introductory meeting during that time, but what happened was I think you were not able to attend that meeting.","start":26.224998,"end":34.559998,"sentiment":"neutral","sentiment_score":-0.1676632153491179},{"text":"I think you","start":34.94,"end":35.66,"sentiment":"neutral","sentiment_score":-0.12462586164474487}],"sentiment":"neutral","sentiment_score":-0.13865743668095484,"channel":0,"num_words":37,"start":22.465,"end":35.66},{"sentences":[{"text":"Yeah.","start":35.6,"end":36.1,"sentiment":"neutral","sentiment_score":-0.15601180493831637}],"sentiment":"neutral","sentiment_score":-0.15601180493831637,"channel":1,"num_words":1,"start":35.6,"end":36.1},{"sentences":[{"text":"have rescheduled that day.","start":35.66,"end":37.76,"sentiment":"neutral","sentiment_score":-0.20532701537013054},{"text":"Actually, sir, that is the reason I'm calling you back right now.","start":38.46,"end":41.28,"sentiment":"neutral","sentiment_score":-0.11894486844539642},{"text":"I'm hoping, sir, that we could reschedule the meeting month, maybe","start":41.42,"end":46.774998,"sentiment":"neutral","sentiment_score":-0.05276772989468141}],"sentiment":"neutral","sentiment_score":-0.10478116709876943,"channel":0,"num_words":27,"start":35.66,"end":46.774998},{"sentences":[{"text":"Yeah.","start":46.635,"end":47.135,"sentiment":"neutral","sentiment_score":-0.03762175142765045}],"sentiment":"neutral","sentiment_score":-0.03762175142765045,"channel":1,"num_words":1,"start":46.635,"end":47.135},{"sentences":[{"text":"on first or second week of July.","start":47.074997,"end":48.774998,"sentiment":"neutral","sentiment_score":-0.036311055932726176}],"sentiment":"neutral","sentiment_score":-0.036311055932726176,"channel":0,"num_words":7,"start":47.074997,"end":48.774998},{"sentences":[{"text":"Yeah.","start":49.034996,"end":49.534996,"sentiment":"neutral","sentiment_score":-0.07222020626068115},{"text":"I think it August would be better, Ronald, because I'm I'm quite flat out with other stuff and projects, so I won't be able to, you know, have a an time frame.","start":49.675,"end":59.12,"sentiment":"neutral","sentiment_score":-0.13495094724930823}],"sentiment":"neutral","sentiment_score":-0.1330500157041983,"channel":1,"num_words":33,"start":49.034996,"end":59.12},{"sentences":[{"text":"Yes.","start":59.155,"end":59.655,"sentiment":"neutral","sentiment_score":0.028509335592389107}],"sentiment":"neutral","sentiment_score":0.028509335592389107,"channel":0,"num_words":1,"start":59.155,"end":59.655},{"sentences":[{"text":"So","start":59.42,"end":59.92,"sentiment":"neutral","sentiment_score":0.0650286078453064}],"sentiment":"neutral","sentiment_score":0.0650286078453064,"channel":1,"num_words":1,"start":59.42,"end":59.92},{"sentences":[{"text":"Perfect.","start":59.795,"end":60.295,"sentiment":"neutral","sentiment_score":0.1293119341135025},{"text":"Sir?","start":61.070004,"end":61.570004,"sentiment":"neutral","sentiment_score":0.06235747039318085},{"text":"Yes, sir.","start":64.270004,"end":65.090004,"sentiment":"neutral","sentiment_score":0.06306898035109043},{"text":"Perfect of August?","start":65.31,"end":66.450005,"sentiment":"neutral","sentiment_score":0.09911014388004939}],"sentiment":"neutral","sentiment_score":0.08787682812128748,"channel":0,"num_words":7,"start":59.795,"end":66.450005},{"sentences":[{"text":"yeah.","start":66.06,"end":66.56,"sentiment":"neutral","sentiment_score":0.06479611992835999},{"text":"First week.","start":67.5,"end":68.32,"sentiment":"neutral","sentiment_score":0.06162276864051819}],"sentiment":"neutral","sentiment_score":0.06268055240313213,"channel":1,"num_words":3,"start":66.06,"end":68.32},{"sentences":[{"text":"Yeah.","start":68.83,"end":69.07,"sentiment":"neutral","sentiment_score":0.07368317246437073},{"text":"Okay.","start":69.07,"end":69.47,"sentiment":"neutral","sentiment_score":0.1070466935634613},{"text":"I'll be happy to shoot you a calendar invite.","start":69.47,"end":72.69,"sentiment":"neutral","sentiment_score":0.21986588007873958},{"text":"How about on August August 3, sir?","start":74.585,"end":86.125,"sentiment":"neutral","sentiment_score":0.05099000781774521},{"text":"That that that","start":86.425,"end":87.065,"sentiment":"neutral","sentiment_score":0.03280964742104212}],"sentiment":"neutral","sentiment_score":0.1245181801773253,"channel":0,"num_words":21,"start":68.83,"end":87.065},{"sentences":[{"text":"Yeah.","start":86.995,"end":87.395004,"sentiment":"neutral","sentiment_score":0.039641380310058594}],"sentiment":"neutral","sentiment_score":0.039641380310058594,"channel":1,"num_words":1,"start":86.995,"end":87.395004},{"sentences":[{"text":"would be Monday.","start":87.065,"end":87.72,"sentiment":"neutral","sentiment_score":0.046695529172817864}],"sentiment":"neutral","sentiment_score":0.046695529172817864,"channel":0,"num_words":3,"start":87.065,"end":87.72},{"sentences":[{"text":"That would do.","start":87.395004,"end":87.955,"sentiment":"neutral","sentiment_score":0.08843121429284413},{"text":"Yeah.","start":87.955,"end":88.195,"sentiment":"neutral","sentiment_score":0.08290351927280426},{"text":"That would do.","start":88.195,"end":88.755005,"sentiment":"neutral","sentiment_score":0.13071647534767786},{"text":"Thank you.","start":88.755005,"end":89.415,"sentiment":"neutral","sentiment_score":0.23374445736408234}],"sentiment":"neutral","sentiment_score":0.13420394476917055,"channel":1,"num_words":9,"start":87.395004,"end":89.415},{"sentences":[{"text":"Alright.","start":89.96,"end":90.46,"sentiment":"neutral","sentiment_score":0.0844692811369896},{"text":"The the the same thing, sir, what I'll be doing, I'll be sending you a calendar invite on August 3.","start":90.6,"end":95.899994,"sentiment":"neutral","sentiment_score":0.08151169549673795},{"text":"Most probably, sir, would you like to do it in the morning or in the afternoon?","start":96.92,"end":101.42,"sentiment":"neutral","sentiment_score":0.03615297062788159}],"sentiment":"neutral","sentiment_score":0.06197704651669876,"channel":0,"num_words":37,"start":89.96,"end":101.42},{"sentences":[{"text":"Morning, please.","start":101.98,"end":102.765,"sentiment":"neutral","sentiment_score":0.011297165881842375}],"sentiment":"neutral","sentiment_score":0.011297165881842375,"channel":1,"num_words":2,"start":101.98,"end":102.765},{"sentences":[{"text":"11AM?","start":103.565,"end":105.185,"sentiment":"neutral","sentiment_score":0.012658601626753809}],"sentiment":"neutral","sentiment_score":0.012658601626753809,"channel":0,"num_words":1,"start":103.565,"end":105.185},{"sentences":[{"text":"Yeah.","start":105.405,"end":105.905,"sentiment":"neutral","sentiment_score":0.023349208757281303}],"sentiment":"neutral","sentiment_score":0.023349208757281303,"channel":1,"num_words":1,"start":105.405,"end":105.905},{"sentences":[{"text":"Alright.","start":106.445,"end":106.945,"sentiment":"neutral","sentiment_score":0.03166904300451279},{"text":"Sir, lastly, sir, are you using the same email address?","start":107.325,"end":110.445,"sentiment":"neutral","sentiment_score":0.01420840760692954},{"text":"That would be Grant@Yokohama.com.au.","start":110.445,"end":115.345,"sentiment":"neutral","sentiment_score":0.021426063496619463}],"sentiment":"neutral","sentiment_score":0.01729715820401907,"channel":0,"num_words":15,"start":106.445,"end":115.345},{"sentences":[{"text":"Yeah.","start":113.885,"end":114.385,"sentiment":"neutral","sentiment_score":0.05173802003264427},{"text":"That's right.","start":115.325,"end":115.885,"sentiment":"neutral","sentiment_score":0.07249285280704498},{"text":"Yeah.","start":115.885,"end":116.385,"sentiment":"neutral","sentiment_score":0.08265728503465652}],"sentiment":"neutral","sentiment_score":0.06984525267034769,"channel":1,"num_words":4,"start":113.885,"end":116.385},{"sentences":[{"text":"Alright.","start":116.525,"end":117.025,"sentiment":"neutral","sentiment_score":0.10749486088752748},{"text":"I'll be sending the invite right away, sir.","start":117.085,"end":119.265,"sentiment":"neutral","sentiment_score":0.15935332514345646}],"sentiment":"neutral","sentiment_score":0.15359127355946434,"channel":0,"num_words":9,"start":116.525,"end":119.265},{"sentences":[{"text":"Alrighty.","start":119.21999,"end":119.7,"sentiment":"neutral","sentiment_score":0.18005147576332092},{"text":"Thank you.","start":119.7,"end":120.34,"sentiment":"positive","sentiment_score":0.34669096767902374},{"text":"Cheers.","start":120.34,"end":120.84,"sentiment":"positive","sentiment_score":0.37462085485458374}],"sentiment":"neutral","sentiment_score":0.31201356649398804,"channel":1,"num_words":4,"start":119.21999,"end":120.84},{"sentences":[{"text":"Thank you, Leanne.","start":120.602936,"end":121.64294,"sentiment":"positive","sentiment_score":0.3771950403849284},{"text":"Okay.","start":121.64294,"end":121.88294,"sentiment":"neutral","sentiment_score":0.3242446780204773},{"text":"Have a good day, sir.","start":121.88294,"end":122.68294,"sentiment":"positive","sentiment_score":0.42129589319229127},{"text":"Thank","start":122.68294,"end":122.922935,"sentiment":"positive","sentiment_score":0.3879842758178711}],"sentiment":"positive","sentiment_score":0.395029354095459,"channel":0,"num_words":10,"start":120.602936,"end":122.922935},{"sentences":[{"text":"You too.","start":122.74,"end":123.14,"sentiment":"neutral","sentiment_score":0.3051062822341919}],"sentiment":"neutral","sentiment_score":0.3051062822341919,"channel":1,"num_words":2,"start":122.74,"end":123.14},{"sentences":[{"text":"you.","start":122.922935,"end":123.422935,"sentiment":"neutral","sentiment_score":0.2250889390707016}],"sentiment":"neutral","sentiment_score":0.2250889390707016,"channel":0,"num_words":1,"start":122.922935,"end":123.422935},{"sentences":[{"text":"Bye.","start":123.14,"end":123.64,"sentiment":"neutral","sentiment_score":0.1082288771867752}],"sentiment":"neutral","sentiment_score":0.1082288771867752,"channel":1,"num_words":1,"start":123.14,"end":123.64}]},"summary":{"result":"success","short":"The Cloud Solution IT representative, Ronald, calls the customer, Leon, to reschedule an introductory meeting that was missed last year. Leon is unable to attend the meeting and is unable to schedule a new meeting for August 1st. Ronald agrees to send a calendar invite for August 3rd and asks Leon if he will be using the same email address. They agree to the morning meeting and end the call."},"intents":{"segments":[{"text":"have rescheduled that day. Actually, sir, that is the reason I'm calling you back right now. I'm hoping, sir, that we could reschedule the meeting month, maybe Yeah.","start_word":87,"end_word":114,"intents":[{"intent":"Reschedule meeting","confidence_score":0.42983806}]}]},"sentiments":{"segments":[{"text":"Yeah. Good morning. Leon, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":0.2542533576488495},{"text":"Good, Ronald.","start_word":15,"end_word":16,"sentiment":"positive","sentiment_score":0.34769564867019653},{"text":"How are you doing?","start_word":17,"end_word":20,"sentiment":"neutral","sentiment_score":0.2504245936870575},{"text":"Hi. I'm doing wonderful. Thank you for asking.","start_word":21,"end_word":28,"sentiment":"positive","sentiment_score":0.6190699338912964},{"text":"Leon, I hope you still remember the company because the last time that we touched Yes. base with you, Yeah. it was October of last year, sir. Actually, sir, we were able to arrange an introductory meeting during that time, but what happened was I think you were not able to attend that meeting. I think you Yeah. have rescheduled that day. Actually, sir, that is the reason I'm calling you back right now. I'm hoping, sir, that we could reschedule the meeting month, maybe Yeah. on first or second week of July. Yeah. I think it August would be better, Ronald, because I'm I'm quite flat out with other stuff and projects, so I won't be able to, you know, have a an time frame. Yes. So Perfect. Sir? Yes, sir. Perfect of August? yeah. First week. Yeah. Okay. I'll be happy to shoot you a calendar invite. How about on August August 3, sir? That that that Yeah. would be Monday. That would do. Yeah. That would do. Thank you. Alright. The the the same thing, sir, what I'll be doing, I'll be sending you a calendar invite on August 3. Most probably, sir, would you like to do it in the morning or in the afternoon? Morning, please. 11AM? Yeah. Alright. Sir, lastly, sir, are you using the same email address? That would be Grant@Yokohama.com.au. Yeah. That's right. Yeah. Alright. I'll be sending the invite right away, sir. Alrighty.","start_word":29,"end_word":270,"sentiment":"neutral","sentiment_score":-0.007715809158980846},{"text":"Thank you. Cheers. Thank you, Leanne.","start_word":271,"end_word":276,"sentiment":"positive","sentiment_score":0.3605275750160218},{"text":"Okay.","start_word":277,"end_word":277,"sentiment":"neutral","sentiment_score":0.3242446780204773},{"text":"Have a good day, sir.","start_word":278,"end_word":282,"sentiment":"positive","sentiment_score":0.4130418598651886},{"text":"Thank You too. you. Bye.","start_word":283,"end_word":287,"sentiment":"neutral","sentiment_score":0.23938396573066711}],"average":{"sentiment":"neutral","sentiment_score":0.054015679986014926}}}}