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Can you see the NTT box on the pro on the area? Mhmm. Okay. Are you in an apartment renting? Usually, the empty boxes on your bedroom or on the hallway. Technician? Mhmm. Okay. Okay. You cannot see any box? You cannot see any box mounted in your wall, inside the property? Mhmm. Can I have your full name, please, for me to check the account? Okay. Is it okay if I put you on hold? Let me just check your account. Okay. Hello, Deval? Yes. Is it possible for us to check on the basement? Okay. Because upon checking here on our end, the current status of the service at the address is provisioned. So that means there should be an NTT box on the area. I'm not sure whether it's on the basement, but on their end, it's activated. So there should be an NTT box there because this would not be we cannot activate this one if there's no NTD at the area. Do you have the NBN's conduct customer support number? Okay. I can ticket this one for us to confirm whether on where the NTD box is located, and then I'll get back to you. And if ever, I'm going to get their customer support number as well for you to contact them directly. Yeah. I'll contact them, and I'll let you know. I'll give you a callback again. Mhmm. Thanks. Okay. I'll update you then. 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Good morning. This is Maureen from Ergo tech support. How can I assist you today? Mhmm.\n\nOkay. Do you already have the letter? How about the NTT box? Can you see the NTT box on the pro on the area? Mhmm.\n\nOkay. Are you in an apartment renting? Usually, the empty boxes on your bedroom or on the hallway. Technician? Mhmm.\n\nOkay. Okay. You cannot see any box? You cannot see any box mounted in your wall, inside the property? Mhmm.\n\nCan I have your full name, please, for me to check the account? Okay. Is it okay if I put you on hold? Let me just check your account. Okay.\n\nHello, Deval? Yes. Is it possible for us to check on the basement? Okay. Because upon checking here on our end, the current status of the service at the address is provisioned.\n\nSo that means there should be an NTT box on the area. I'm not sure whether it's on the basement, but on their end, it's activated. So there should be an NTT box there because this would not be we cannot activate this one if there's no NTD at the area. Do you have the NBN's conduct customer support number? Okay.\n\nI can ticket this one for us to confirm whether on where the NTD box is located, and then I'll get back to you. And if ever, I'm going to get their customer support number as well for you to contact them directly. Yeah. I'll contact them, and I'll let you know. I'll give you a callback again.\n\nMhmm. Thanks. Okay. I'll update you then. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.15164262056350708},{"text":"Good morning.","start":0.71999997,"end":1.36,"sentiment":"positive","sentiment_score":0.4265283942222595},{"text":"This is Maureen from Ergo tech support.","start":1.36,"end":3.54,"sentiment":"positive","sentiment_score":0.36561385648591177},{"text":"How can I assist you today?","start":3.84,"end":5.2999997,"sentiment":"positive","sentiment_score":0.3396833489338557},{"text":"Mhmm.","start":27.99,"end":28.49,"sentiment":"neutral","sentiment_score":-0.08437497168779373}],"sentiment":"neutral","sentiment_score":0.3245718544896911,"num_words":17,"start":0.39999998,"end":28.49},{"sentences":[{"text":"Okay.","start":40.07,"end":40.57,"sentiment":"neutral","sentiment_score":-0.0069724684581160545},{"text":"Do you already have the letter?","start":40.71,"end":42.33,"sentiment":"neutral","sentiment_score":-0.008783523924648762},{"text":"How about the NTT box?","start":46.085003,"end":47.605003,"sentiment":"neutral","sentiment_score":-0.0005056116729974747},{"text":"Can you see the NTT box on the pro on the area?","start":47.605003,"end":50.505,"sentiment":"neutral","sentiment_score":-0.015054867447664341},{"text":"Mhmm.","start":58.65,"end":59.15,"sentiment":"neutral","sentiment_score":-0.05275431275367737}],"sentiment":"neutral","sentiment_score":-0.011824575699865818,"num_words":25,"start":40.07,"end":59.15},{"sentences":[{"text":"Okay.","start":63.29,"end":63.79,"sentiment":"neutral","sentiment_score":-0.03166331350803375},{"text":"Are you in an apartment renting?","start":68.89,"end":71.07,"sentiment":"neutral","sentiment_score":-0.04500697863598665},{"text":"Usually, the empty boxes on your bedroom or on the hallway.","start":72.195,"end":78.215004,"sentiment":"neutral","sentiment_score":-0.05956768447702581},{"text":"Technician?","start":82.835,"end":83.335,"sentiment":"neutral","sentiment_score":-0.001825106330215931},{"text":"Mhmm.","start":84.995,"end":85.495,"sentiment":"neutral","sentiment_score":-0.055707886815071106}],"sentiment":"neutral","sentiment_score":-0.05072413538582623,"num_words":20,"start":63.29,"end":85.495},{"sentences":[{"text":"Okay.","start":89.33,"end":89.83,"sentiment":"neutral","sentiment_score":-0.09688721597194672},{"text":"Okay.","start":102.765,"end":103.265,"sentiment":"neutral","sentiment_score":-0.0604897066950798},{"text":"You cannot see any box?","start":104.845,"end":106.865,"sentiment":"neutral","sentiment_score":-0.20829159915447235},{"text":"You cannot see any box mounted in your wall, inside the property?","start":109.325,"end":114.0,"sentiment":"neutral","sentiment_score":-0.1941464071472486},{"text":"Mhmm.","start":120.14,"end":120.64,"sentiment":"neutral","sentiment_score":-0.10820120573043825}],"sentiment":"neutral","sentiment_score":-0.18183965049684048,"num_words":20,"start":89.33,"end":120.64},{"sentences":[{"text":"Can I have your full name, please, for me to check the account?","start":131.385,"end":135.005,"sentiment":"neutral","sentiment_score":0.010331018398014398},{"text":"Okay.","start":137.465,"end":137.88,"sentiment":"neutral","sentiment_score":0.03985392302274704},{"text":"Is it okay if I put you on hold?","start":138.44,"end":140.04001,"sentiment":"neutral","sentiment_score":0.03970840531918737},{"text":"Let me just check your account.","start":140.04001,"end":141.58,"sentiment":"neutral","sentiment_score":0.023893218487501144},{"text":"Okay.","start":143.40001,"end":143.90001,"sentiment":"neutral","sentiment_score":0.04767807945609093}],"sentiment":"neutral","sentiment_score":0.02408567334835728,"num_words":30,"start":131.385,"end":143.90001},{"sentences":[{"text":"Hello, Deval?","start":168.49,"end":169.39,"sentiment":"neutral","sentiment_score":0.044424643740057945},{"text":"Yes.","start":170.81,"end":171.31,"sentiment":"neutral","sentiment_score":0.07678148150444031},{"text":"Is it possible for us to check on the basement?","start":171.37,"end":173.71,"sentiment":"neutral","sentiment_score":0.030496833100914954},{"text":"Okay.","start":180.17,"end":180.67,"sentiment":"neutral","sentiment_score":0.02658741921186447},{"text":"Because upon checking here on our end, the current status of the service at the address is provisioned.","start":180.895,"end":188.595,"sentiment":"neutral","sentiment_score":-0.004037172481831577}],"sentiment":"neutral","sentiment_score":0.013266169204143807,"num_words":32,"start":168.49,"end":188.595},{"sentences":[{"text":"So that means there should be an NTT box on the area.","start":189.055,"end":192.835,"sentiment":"neutral","sentiment_score":-0.005077118830134471},{"text":"I'm not sure whether it's on the basement, but on their end, it's activated.","start":196.61,"end":205.11,"sentiment":"neutral","sentiment_score":-0.03469771120165076},{"text":"So there should be an NTT box there because this would not be we cannot activate this one if there's no NTD at the area.","start":205.49,"end":215.095,"sentiment":"neutral","sentiment_score":-0.08892053246498108},{"text":"Do you have the NBN's conduct customer support number?","start":221.395,"end":225.61,"sentiment":"neutral","sentiment_score":-0.004967850115564134},{"text":"Okay.","start":230.23,"end":230.73,"sentiment":"neutral","sentiment_score":0.03149038553237915}],"sentiment":"neutral","sentiment_score":-0.045621753441261466,"num_words":61,"start":189.055,"end":230.73},{"sentences":[{"text":"I can ticket this one for us to confirm whether on where the NTD box is located, and then I'll get back to you.","start":233.34999,"end":243.53499,"sentiment":"neutral","sentiment_score":0.07257062670153876},{"text":"And if ever, I'm going to get their customer support number as well for you to contact them directly.","start":243.53499,"end":250.26,"sentiment":"neutral","sentiment_score":0.07152029754299867},{"text":"Yeah.","start":252.72,"end":253.22,"sentiment":"neutral","sentiment_score":0.07468950748443604},{"text":"I'll contact them, and I'll let you know.","start":257.84,"end":260.26,"sentiment":"neutral","sentiment_score":0.12278312724083662},{"text":"I'll give you a callback again.","start":260.48,"end":264.2249,"sentiment":"neutral","sentiment_score":0.17050182074308395}],"sentiment":"neutral","sentiment_score":0.0893197611038541,"num_words":58,"start":233.34999,"end":264.2249},{"sentences":[{"text":"Mhmm.","start":264.52493,"end":264.76492,"sentiment":"neutral","sentiment_score":0.1712489277124405},{"text":"Thanks.","start":264.76492,"end":265.26492,"sentiment":"neutral","sentiment_score":0.30132222175598145},{"text":"Okay.","start":265.48492,"end":265.98492,"sentiment":"neutral","sentiment_score":0.1504121720790863},{"text":"I'll update you then.","start":266.84494,"end":267.88492,"sentiment":"neutral","sentiment_score":0.11789762228727341},{"text":"Bye for now.","start":267.88492,"end":268.78494,"sentiment":"neutral","sentiment_score":0.12142836799224217}],"sentiment":"neutral","sentiment_score":0.14588589146733283,"num_words":10,"start":264.52493,"end":268.78494}]}}]},{"alternatives":[{"transcript":"Hi, Marin. My name is Daul. So we have connected the NBN service at our property unit 56 Cunningham Street. However, we could not activate the I mean, not activate, but it's it's not working somehow. So I tried to call, I think I think technician or technician support, and they said to call in this number and just to check where is the NBN connection has given within the apartment and something. Yeah. I've got the router yesterday. Yes. That's yeah. That's the thing, like, I want to ask. So I could not see that anywhere in my house, in my unit, within the inside. But is there any way we can find out where the NTT box should be? Or yeah. It's an apartment. Yeah. We checked together with the tech support guy as well. Yeah. We could not find see that anywhere. There are three, four ports for the telephone cable, but they are not for the NBN. Like, we tried them with the connecting with the router, but it didn't work. So I think he said sorry? No. Can't see any empty box. No. So either it must be somewhere in the basement or in the floor level, but I don't know. Like, can we check the back in system? Like, where is it going or something? You know? My name is Dhaval Dhaval Marwania. Yep. Hi. I I mean, at the at the moment, I'm on the work, so I can In the basement. Okay. So what what what is the way to find out that? Is that like some no. Okay. So do you want me to call them or you will contact and will let me know? Okay. That would yeah. That would be really great. Alright. No. It depends. Okay. 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My name is Daul. So we have connected the NBN service at our property unit 56 Cunningham Street. However, we could not activate the I mean, not activate, but it's it's not working somehow. So I tried to call, I think I think technician or technician support, and they said to call in this number and just to check where is the NBN connection has given within the apartment and something.\n\nYeah. I've got the router yesterday. Yes. That's yeah. That's the thing, like, I want to ask.\n\nSo I could not see that anywhere in my house, in my unit, within the inside. But is there any way we can find out where the NTT box should be? Or yeah. It's an apartment. Yeah.\n\nWe checked together with the tech support guy as well. Yeah. We could not find see that anywhere. There are three, four ports for the telephone cable, but they are not for the NBN. Like, we tried them with the connecting with the router, but it didn't work.\n\nSo I think he said sorry? No. Can't see any empty box. No. So either it must be somewhere in the basement or in the floor level, but I don't know.\n\nLike, can we check the back in system? Like, where is it going or something? You know? My name is Dhaval Dhaval Marwania. Yep.\n\nHi. I I mean, at the at the moment, I'm on the work, so I can In the basement. Okay. So what what what is the way to find out that? Is that like some no.\n\nOkay. So do you want me to call them or you will contact and will let me know? Okay. That would yeah. That would be really great.\n\nAlright. No. It depends. Okay. 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Good morning. This is Maureen from Ergo tech support. How can\n\nChannel 1: Hi,\n\nChannel 0: I assist\n\nChannel 1: Marin.\n\nChannel 0: you today?\n\nChannel 1: My name is Daul. So we have connected the NBN service at our property unit 56 Cunningham Street. However, we could not activate the I mean, not activate, but it's it's not working somehow. So I tried to call, I think I think technician or technician support,\n\nChannel 0: Mhmm.\n\nChannel 1: and they said to call in this number and just to check where is the NBN connection has given within the apartment and something.\n\nChannel 0: Okay. Do you already have the letter?\n\nChannel 1: Yeah. I've got the router yesterday. Yes.\n\nChannel 0: How about the NTT box? Can you see the NTT box on the pro\n\nChannel 1: That's\n\nChannel 0: on the area?\n\nChannel 1: yeah. That's the thing, like, I want to ask. So I could not see that anywhere in my house, in my unit, within the inside.\n\nChannel 0: Mhmm.\n\nChannel 1: But is there any way we can\n\nChannel 0: Okay.\n\nChannel 1: find out where the NTT box should be?\n\nChannel 0: Are you in an apartment renting?\n\nChannel 1: Or yeah. It's an\n\nChannel 0: Usually,\n\nChannel 1: apartment.\n\nChannel 0: the empty boxes on your bedroom or on the hallway.\n\nChannel 1: Yeah. We checked together with the tech\n\nChannel 0: Technician?\n\nChannel 1: support guy as well. Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: We could not find see that anywhere. There are three, four\n\nChannel 0: Okay.\n\nChannel 1: ports for the telephone cable, but they are not for the NBN. Like, we tried them with the connecting with the router, but it didn't work.\n\nChannel 0: Okay.\n\nChannel 1: So I think\n\nChannel 0: You cannot\n\nChannel 1: he\n\nChannel 0: see\n\nChannel 1: said\n\nChannel 0: any box?\n\nChannel 1: sorry?\n\nChannel 0: You cannot see any box mounted in your wall,\n\nChannel 1: No. Can't\n\nChannel 0: inside\n\nChannel 1: see\n\nChannel 0: the\n\nChannel 1: any\n\nChannel 0: property?\n\nChannel 1: empty box. No. So either it must be somewhere in the basement or in the\n\nChannel 0: Mhmm.\n\nChannel 1: floor level, but I don't know. Like, can we check the back in system? Like, where is it going or something? You\n\nChannel 0: Can\n\nChannel 1: know?\n\nChannel 0: I have your full name, please, for me\n\nChannel 1: My\n\nChannel 0: to\n\nChannel 1: name\n\nChannel 0: check the account?\n\nChannel 1: is Dhaval Dhaval Marwania.\n\nChannel 0: Okay. Is it okay if I put you on hold? Let me just check your account.\n\nChannel 1: Yep.\n\nChannel 0: Okay. Hello, Deval?\n\nChannel 1: Hi.\n\nChannel 0: Yes. Is it possible for us to check on the basement?\n\nChannel 1: I I mean, at the at the moment, I'm on the work, so\n\nChannel 0: Okay.\n\nChannel 1: I can\n\nChannel 0: Because upon checking here on our end, the current status of the service at the address is provisioned. So that means there should be an NTT box on the area.\n\nChannel 1: In the basement.\n\nChannel 0: I'm not sure whether it's on the basement, but on their end, it's activated. So there should be an NTT box there because this would not be we cannot activate this one if there's no NTD at the area.\n\nChannel 1: Okay. So what what what is the way to find out that?\n\nChannel 0: Do\n\nChannel 1: Is that\n\nChannel 0: you have\n\nChannel 1: like\n\nChannel 0: the\n\nChannel 1: some\n\nChannel 0: NBN's conduct customer support number?\n\nChannel 1: no.\n\nChannel 0: Okay. I can ticket this one for us to confirm whether on where the NTD box is located, and then I'll get back to you. And if ever, I'm going to get their customer support number as well for you to contact them directly.\n\nChannel 1: Okay. So do\n\nChannel 0: Yeah.\n\nChannel 1: you want me to call them or you will contact and will let me know?\n\nChannel 0: I'll contact them, and I'll let you know. I'll\n\nChannel 1: Okay.\n\nChannel 0: give you\n\nChannel 1: That\n\nChannel 0: a callback\n\nChannel 1: would yeah. That would be really great.\n\nChannel 0: again. Mhmm. Thanks. Okay.\n\nChannel 1: Alright. No. It depends.\n\nChannel 0: I'll update you then. Bye for now.\n\nChannel 1: Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.15164262056350708},{"text":"Good morning.","start":0.71999997,"end":1.36,"sentiment":"positive","sentiment_score":0.4265283942222595},{"text":"This is Maureen from Ergo tech support.","start":1.36,"end":3.54,"sentiment":"positive","sentiment_score":0.36561385648591177},{"text":"How can","start":3.84,"end":4.24,"sentiment":"positive","sentiment_score":0.34117263555526733}],"sentiment":"positive","sentiment_score":0.3538618062933286,"channel":0,"num_words":12,"start":0.39999998,"end":4.24},{"sentences":[{"text":"Hi,","start":4.16,"end":4.48,"sentiment":"positive","sentiment_score":0.4077911078929901}],"sentiment":"positive","sentiment_score":0.4077911078929901,"channel":1,"num_words":1,"start":4.16,"end":4.48},{"sentences":[{"text":"I 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customer service representative from Ergo tech support named Maureen contacts a customer named Marin to assist with activating an NBN service at their unit. They ask if the router is working and if there is an blank blank port in the house. After some discussion, they determine that there is an bundle of NBN conduct customer support numbers that can be contacted for further assistance."},"intents":{"segments":[{"text":"This is Maureen from Ergo tech support. How can Hi, I assist Marin. you today? My name is Daul.","start_word":3,"end_word":21,"intents":[{"intent":"Request assistance from technician support","confidence_score":0.00001800323}]},{"text":"and they said to call in this number and just to check where is the NBN connection has given within the apartment and something. Okay.","start_word":66,"end_word":90,"intents":[{"intent":"Check ntb connection location","confidence_score":0.12815309}]},{"text":"Can you see the NTT box on the pro That's on the area? yeah.","start_word":109,"end_word":122,"intents":[{"intent":"Confirm location of ntt box","confidence_score":0.054825004},{"intent":"Confirm location of ntt box","confidence_score":0.0824886}]},{"text":"Like, can we check the back in system? Like, where is it going or something? You Can know?","start_word":289,"end_word":306,"intents":[{"intent":"Check back in system","confidence_score":0.53336036},{"intent":"Check account","confidence_score":0.78529495}]},{"text":"Is it possible for us to check on the basement?","start_word":346,"end_word":355,"intents":[{"intent":"Check basement","confidence_score":0.82146627}]},{"text":"I can Because upon checking here on our end, the current status of the service at the address is provisioned. So that means there should be an NTT box on the area. In the basement. I'm not sure whether it's on the basement, but on their end, it's activated. So there should be an NTT box there because this would not be we cannot activate this one if there's no NTD at the area. Okay.","start_word":370,"end_word":444,"intents":[{"intent":"Find ntt box location","confidence_score":0.012318796}]},{"text":"I can ticket this one for us to confirm whether on where the NTD box is located, and then I'll get back to you. And if ever, I'm going to get their customer support number as well for you to contact them directly. Okay.","start_word":471,"end_word":514,"intents":[{"intent":"Contact customer support number","confidence_score":0.1992575}]},{"text":"you want me to call them or you will contact and will let me know? I'll contact them, and I'll let you know. I'll Okay. give you That a callback would yeah. That would be really great. again.","start_word":518,"end_word":555,"intents":[{"intent":"Update callback information","confidence_score":0.017853655}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.15164262056350708},{"text":"Good morning. This is Maureen from Ergo tech support. How can Hi, I assist Marin.","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.3882533013820648},{"text":"you today? My name is Daul. So we have connected the NBN service at our property unit 56 Cunningham Street. However, we could not activate the I mean, not activate, but it's it's not working somehow. So I tried to call, I think I think technician or technician support, Mhmm. and they said to call in this number and just to check where is the NBN connection has given within the apartment and something. Okay. Do you already have the letter? Yeah. I've got the router yesterday. Yes. How about the NTT box? Can you see the NTT box on the pro That's on the area? yeah. That's the thing, like, I want to ask. So I could not see that anywhere in my house, in my unit, within the inside. Mhmm. But is there any way we can Okay. find out where the NTT box should be? Are you in an apartment renting? Or yeah. It's an Usually, apartment. the empty boxes on your bedroom or on the hallway. Yeah. We checked together with the tech Technician? support guy as well. Yeah. Mhmm. We could not find see that anywhere. There are three, four Okay. ports for the telephone cable, but they are not for the NBN. Like, we tried them with the connecting with the router, but it didn't work. Okay. So I think You cannot he see said any box? sorry? You cannot see any box mounted in your wall, No. Can't inside see the any property? empty box. No. So either it must be somewhere in the basement or in the Mhmm. floor level, but I don't know. Like, can we check the back in system? Like, where is it going or something? You Can know? I have your full name, please, for me My to name check the account? is Dhaval Dhaval Marwania. Okay. Is it okay if I put you on hold? Let me just check your account. Yep. Okay. Hello, Deval? Hi. Yes. Is it possible for us to check on the basement? I I mean, at the at the moment, I'm on the work, so Okay. I can Because upon checking here on our end, the current status of the service at the address is provisioned. So that means there should be an NTT box on the area. In the basement. I'm not sure whether it's on the basement, but on their end, it's activated. So there should be an NTT box there because this would not be we cannot activate this one if there's no NTD at the area. Okay. So what what what is the way to find out that? Do Is that you have like the some NBN's conduct customer support number? no. Okay. I can ticket this one for us to confirm whether on where the NTD box is located, and then I'll get back to you. And if ever, I'm going to get their customer support number as well for you to contact them directly. Okay. So do Yeah. you want me to call them or you will contact and will let me know? I'll contact them, and I'll let you know. I'll Okay. give you That a callback would yeah.","start_word":16,"end_word":549,"sentiment":"neutral","sentiment_score":-0.04519356373516138},{"text":"That would be really great.","start_word":550,"end_word":554,"sentiment":"positive","sentiment_score":0.5934739112854004},{"text":"again. Mhmm. Thanks. Okay. Alright. No. It depends. I'll update you then. Bye for now. Okay. Bye.","start_word":555,"end_word":571,"sentiment":"neutral","sentiment_score":0.13083400971749248}],"average":{"sentiment":"neutral","sentiment_score":-0.019599929073740384}}}}