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Please choose from one of the following options or remain on the line to speak with reception. Press 1 for the Scott's preschool. Press 2 for the enrollment and scholarship office. Press 3 for school fees, facilities hire, or accounts receivable.\n\nPress 4 for accounts payable, supply inquiries, or payroll. Press 5 for human resources and employment matters. Press 6 for the executive assistant. Please hold whilst you are now connected with reception. You're being connected.\n\nYour call has been acknowledged. Good afternoon. The Scotts School, Aubrey. This is Dana. Lovely.\n\nI'll transfer you through to the IT department. Hold the line. Thank you. Your call is next in line to be answered. You have reached the Mailbox 170.\n\nPlease leave your message after the tone, and press hash when you've finished. Recording failed. Please leave your message after the tone, and press hash when you've finished.","paragraphs":[{"sentences":[{"text":"Thank you for calling The Scott School, Aubrey.","start":2.24,"end":4.98,"sentiment":"positive","sentiment_score":0.40363484621047974},{"text":"Please choose from one of the following options or remain on the line to speak with reception.","start":5.52,"end":10.5,"sentiment":"neutral","sentiment_score":0.05640203856370028},{"text":"Press 1 for the Scott's preschool.","start":11.2,"end":13.299999,"sentiment":"neutral","sentiment_score":0.02495491535713275},{"text":"Press 2 for the enrollment and scholarship office.","start":13.965,"end":16.945,"sentiment":"neutral","sentiment_score":0.04869798896834254},{"text":"Press 3 for school fees, facilities hire, or accounts receivable.","start":17.405,"end":21.745,"sentiment":"neutral","sentiment_score":0.031673749536275865}],"sentiment":"neutral","sentiment_score":0.10293804743916404,"num_words":49,"start":2.24,"end":21.745},{"sentences":[{"text":"Press 4 for accounts payable, supply inquiries, or payroll.","start":22.525002,"end":26.705,"sentiment":"neutral","sentiment_score":0.014186076095534695},{"text":"Press 5 for human resources and employment matters.","start":27.42,"end":30.720001,"sentiment":"neutral","sentiment_score":0.014211915782652795},{"text":"Press 6 for the executive assistant.","start":31.18,"end":33.36,"sentiment":"neutral","sentiment_score":0.005490484181791544},{"text":"Please hold whilst you are now connected with reception.","start":34.22,"end":37.12,"sentiment":"neutral","sentiment_score":-0.05068074042598406},{"text":"You're being connected.","start":43.825,"end":44.965,"sentiment":"neutral","sentiment_score":0.01596226605276267}],"sentiment":"neutral","sentiment_score":-0.0038264842703938486,"num_words":35,"start":22.525002,"end":44.965},{"sentences":[{"text":"Your call has been acknowledged.","start":45.985,"end":47.445,"sentiment":"neutral","sentiment_score":0.15044611245393752},{"text":"Good afternoon.","start":48.545002,"end":49.345,"sentiment":"positive","sentiment_score":0.33947718143463135},{"text":"The Scotts School, Aubrey.","start":49.345,"end":50.465,"sentiment":"neutral","sentiment_score":0.17361433804035187},{"text":"This is Dana.","start":50.465,"end":51.365,"sentiment":"neutral","sentiment_score":0.1441229929526647},{"text":"Lovely.","start":56.420002,"end":56.82,"sentiment":"positive","sentiment_score":0.5489864349365234}],"sentiment":"neutral","sentiment_score":0.20713317940632503,"num_words":15,"start":45.985,"end":56.82},{"sentences":[{"text":"I'll transfer you through to the IT department.","start":56.82,"end":58.9,"sentiment":"neutral","sentiment_score":0.21327356155961752},{"text":"Hold the line.","start":58.9,"end":59.800003,"sentiment":"neutral","sentiment_score":0.03756446888049444},{"text":"Thank you.","start":59.86,"end":60.68,"sentiment":"neutral","sentiment_score":0.26364411413669586},{"text":"Your call is next in line to be answered.","start":68.42,"end":79.354996,"sentiment":"neutral","sentiment_score":-0.1079156208369467},{"text":"You have reached the Mailbox 170.","start":79.354996,"end":82.635,"sentiment":"neutral","sentiment_score":-0.10193080827593803}],"sentiment":"neutral","sentiment_score":0.02726231036441667,"num_words":28,"start":56.82,"end":82.635},{"sentences":[{"text":"Please leave your message after the tone, and press hash when you've finished.","start":82.635,"end":87.18,"sentiment":"neutral","sentiment_score":-0.16037243490035719},{"text":"Recording failed.","start":92.6,"end":93.659996,"sentiment":"neutral","sentiment_score":-0.31949371099472046},{"text":"Please leave your message after the tone, and press hash when you've finished.","start":93.799995,"end":98.38,"sentiment":"neutral","sentiment_score":-0.10416124875728901}],"sentiment":"neutral","sentiment_score":-0.1456401896263872,"num_words":28,"start":82.635,"end":98.38}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling The Scott School, Aubrey. Please choose from one of the following options or remain on the line to speak with reception. Press 1 for the Scott's preschool. Press 2 for the enrollment and scholarship office. Press 3 for school fees, facilities hire, or accounts receivable.\n\nPress 4 for accounts payable, supply inquiries, or payroll. Press 5 for human resources and employment matters. Press 6 for the executive assistant. Please hold whilst you are now connected with reception. You're being connected.\n\nYour call has been acknowledged. Good afternoon. The Scotts School, Aubrey. This is Dana.\n\nChannel 0: Yes, Dana. Good afternoon. I'm looking for Jordan Jordan Hislop.\n\nChannel 1: Lovely. I'll transfer you through to the IT department. Hold the line. Thank you.\n\nChannel 0: Thank you.\n\nChannel 1: Your call is next in line to be answered. You have reached the Mailbox 170. Please leave your message after the tone, and press hash when you've finished. Recording failed. Please leave your message after the tone, and press hash when you've finished.","paragraphs":[{"sentences":[{"text":"Thank you for calling The Scott School, Aubrey.","start":2.24,"end":4.98,"sentiment":"positive","sentiment_score":0.40363484621047974},{"text":"Please choose from one of the following options or remain on the line to speak with reception.","start":5.52,"end":10.5,"sentiment":"neutral","sentiment_score":0.05640203856370028},{"text":"Press 1 for the Scott's preschool.","start":11.2,"end":13.299999,"sentiment":"neutral","sentiment_score":0.02495491535713275},{"text":"Press 2 for the enrollment and scholarship office.","start":13.965,"end":16.945,"sentiment":"neutral","sentiment_score":0.04869798896834254},{"text":"Press 3 for school fees, facilities hire, or accounts receivable.","start":17.405,"end":21.745,"sentiment":"neutral","sentiment_score":0.031673749536275865}],"sentiment":"neutral","sentiment_score":0.10293804743916404,"channel":1,"num_words":49,"start":2.24,"end":21.745},{"sentences":[{"text":"Press 4 for accounts payable, supply inquiries, or payroll.","start":22.525002,"end":26.705,"sentiment":"neutral","sentiment_score":0.014186076095534695},{"text":"Press 5 for human resources and employment matters.","start":27.42,"end":30.720001,"sentiment":"neutral","sentiment_score":0.014211915782652795},{"text":"Press 6 for the executive assistant.","start":31.18,"end":33.36,"sentiment":"neutral","sentiment_score":0.005490484181791544},{"text":"Please hold whilst you are now connected with reception.","start":34.22,"end":37.12,"sentiment":"neutral","sentiment_score":-0.05068074042598406},{"text":"You're being connected.","start":43.825,"end":44.965,"sentiment":"neutral","sentiment_score":0.01596226605276267}],"sentiment":"neutral","sentiment_score":-0.0038264842703938486,"channel":1,"num_words":35,"start":22.525002,"end":44.965},{"sentences":[{"text":"Your call has been acknowledged.","start":45.985,"end":47.445,"sentiment":"neutral","sentiment_score":0.15044611245393752},{"text":"Good afternoon.","start":48.545002,"end":49.345,"sentiment":"positive","sentiment_score":0.33947718143463135},{"text":"The Scotts School, Aubrey.","start":49.345,"end":50.465,"sentiment":"neutral","sentiment_score":0.17361433804035187},{"text":"This is Dana.","start":50.465,"end":51.365,"sentiment":"neutral","sentiment_score":0.1441229929526647}],"sentiment":"neutral","sentiment_score":0.18271508972559655,"channel":1,"num_words":14,"start":45.985,"end":51.365},{"sentences":[{"text":"Yes, Dana.","start":51.825,"end":52.645,"sentiment":"neutral","sentiment_score":0.16951310634613037},{"text":"Good afternoon.","start":52.705,"end":53.364998,"sentiment":"neutral","sentiment_score":0.296151727437973},{"text":"I'm looking for Jordan Jordan Hislop.","start":53.425,"end":56.085,"sentiment":"neutral","sentiment_score":0.16828967134157816}],"sentiment":"neutral","sentiment_score":0.1941067695617676,"channel":0,"num_words":10,"start":51.825,"end":56.085},{"sentences":[{"text":"Lovely.","start":56.420002,"end":56.82,"sentiment":"positive","sentiment_score":0.5489864349365234},{"text":"I'll transfer you through to the IT department.","start":56.82,"end":58.9,"sentiment":"neutral","sentiment_score":0.21327356155961752},{"text":"Hold the line.","start":58.9,"end":59.800003,"sentiment":"neutral","sentiment_score":0.03756446888049444},{"text":"Thank you.","start":59.86,"end":60.68,"sentiment":"neutral","sentiment_score":0.26364411413669586}],"sentiment":"neutral","sentiment_score":0.20679689730916703,"channel":1,"num_words":14,"start":56.420002,"end":60.68},{"sentences":[{"text":"Thank you.","start":60.52,"end":61.260002,"sentiment":"neutral","sentiment_score":0.19673565030097961}],"sentiment":"neutral","sentiment_score":0.19673565030097961,"channel":0,"num_words":2,"start":60.52,"end":61.260002},{"sentences":[{"text":"Your call is next in line to be answered.","start":68.42,"end":79.354996,"sentiment":"neutral","sentiment_score":-0.1079156208369467},{"text":"You have reached the Mailbox 170.","start":79.354996,"end":82.635,"sentiment":"neutral","sentiment_score":-0.10193080827593803},{"text":"Please leave your message after the tone, and press hash when you've finished.","start":82.635,"end":87.18,"sentiment":"neutral","sentiment_score":-0.16037243490035719},{"text":"Recording failed.","start":92.6,"end":93.659996,"sentiment":"neutral","sentiment_score":-0.31949371099472046},{"text":"Please leave your message after the tone, and press hash when you've finished.","start":93.799995,"end":98.38,"sentiment":"neutral","sentiment_score":-0.10416124875728901}],"sentiment":"neutral","sentiment_score":-0.13164536620295325,"channel":1,"num_words":43,"start":68.42,"end":98.38}]},"summary":{"result":"success","short":"The customer calls The Scott School and is directed to various options including enrollment, scholarship, school fees, facilities hire, and accounts receivable. The customer is then transferred to the IT department but is prompted to leave a message after the beep. The customer is then informed that their call is next in line and they have reached the mailbox 170, but are instructed to leave a message after the tone and press hash when finished."},"intents":{"segments":[{"text":"I'll transfer you through to the IT department. Hold the line.","start_word":109,"end_word":119,"intents":[{"intent":"Request call transfer","confidence_score":0.0017177616}]}]},"sentiments":{"segments":[{"text":"Thank you for calling The Scott School, Aubrey.","start_word":0,"end_word":7,"sentiment":"positive","sentiment_score":0.4010452628135681},{"text":"Please choose from one of the following options or remain on the line to speak with reception. Press 1 for the Scott's preschool. Press 2 for the enrollment and scholarship office. Press 3 for school fees, facilities hire, or accounts receivable. Press 4 for accounts payable, supply inquiries, or payroll. Press 5 for human resources and employment matters. Press 6 for the executive assistant. Please hold whilst you are now connected with reception. You're being connected. Your call has been acknowledged. Good afternoon. The Scotts School, Aubrey. This is Dana. Yes, Dana. Good afternoon. I'm looking for Jordan Jordan Hislop.","start_word":8,"end_word":107,"sentiment":"neutral","sentiment_score":0.06961420923471451},{"text":"Lovely.","start_word":108,"end_word":108,"sentiment":"positive","sentiment_score":0.5489864349365234},{"text":"I'll transfer you through to the IT department. Hold the line. Thank you. Thank you. Your call is next in line to be answered. You have reached the Mailbox 170. Please leave your message after the tone, and press hash when you've finished. Recording failed. Please leave your message after the tone, and press hash when you've finished.","start_word":109,"end_word":166,"sentiment":"neutral","sentiment_score":-0.051181744784116745}],"average":{"sentiment":"neutral","sentiment_score":0.04932339713297177}}}}