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I'm just ringing up regarding the email that you sent regarding about your current invoice that you received. Correct? Yeah. I really do apologize for the confusion and confusion and the inconvenience this may have caused you, Ignacio. The invoice was created as an error. There was a mistake with the system creating the invoice this October, but everything is good now. We've already modified your invoice from $135 to just a one month invoice, which which covers October invoice because September invoice has been paid. So your current invoice that is showing as an outstanding balance is now only $67.96. I do a... Yeah. It's the same as the last month, 67 dollars and 96¢. This also has 15% discount with... Which is included on your plan. So this will last up until... Let me just go ahead and check this so that you can also, I mean, so that you are... You were also informed. So up until February, you will have this 15% discount, and then we'll go back to the standard plan or the standard price. K? Alright. Thank you so much, Ignacio. Again, I'm so sorry for the confusion. Anything else I can help you with? Thank you. I'll go ahead and resend you the invoice so that you can also have it for your reference. Okay? Thank you as well. Have a great day. 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Good afternoon. My name is Mary, and I'm calling from Airtel. May I speak with Ignacio? Hello, Ignacio.\n\nHow are you doing today? Thanks. Thank you so much for asking. I'm doing great as well. I'm just ringing up regarding the email that you sent regarding about your current invoice that you received.\n\nCorrect? Yeah. I really do apologize for the confusion and confusion and the inconvenience this may have caused you, Ignacio. The invoice was created as an error. There was a mistake with the system creating the invoice this October, but everything is good now.\n\nWe've already modified your invoice from $135 to just a one month invoice, which which covers October invoice because September invoice has been paid. So your current invoice that is showing as an outstanding balance is now only $67.96. I do a... Yeah. It's the same as the last month, 67 dollars and 96¢.\n\nThis also has 15% discount with... Which is included on your plan. So this will last up until... Let me just go ahead and check this so that you can also, I mean, so that you are... You were also informed.\n\nSo up until February, you will have this 15% discount, and then we'll go back to the standard plan or the standard price. K? Alright. Thank you so much, Ignacio. Again, I'm so sorry for the confusion.\n\nAnything else I can help you with? Thank you. I'll go ahead and resend you the invoice so that you can also have it for your reference. Okay? Thank you as well.\n\nHave a great day. 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Good afternoon. My name is Mary, and I'm calling from Airtel. May I speak with Ignacio?\n\nChannel 1: Yeah.\n\nChannel 0: Hello, Ignacio. How are you doing today?\n\nChannel 1: Good. Thanks. And you?\n\nChannel 0: Thanks. Thank you so much for asking. I'm doing great as well. I'm just ringing up regarding the email that you sent regarding about your current invoice that you received. Correct?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. I really do apologize for the confusion and confusion and the inconvenience this may have caused you, Ignacio.\n\nChannel 1: Mhmm.\n\nChannel 0: The invoice was created as an error. There was a mistake with the system creating the invoice this October, but everything is good now. We've already modified your invoice from $135 to just a one month invoice, which which covers October invoice because September invoice has been paid. So your current invoice that is showing as an outstanding balance is now only $67.96.\n\nChannel 1: Okay.\n\nChannel 0: I\n\nChannel 1: Same\n\nChannel 0: do\n\nChannel 1: same\n\nChannel 0: a...\n\nChannel 1: as the the last month. Right?\n\nChannel 0: Yeah. It's the same as the last month, 67\n\nChannel 1: Perfect.\n\nChannel 0: dollars and 96¢. This also has 15% discount with... Which is included on your plan. So this will last up until... Let me just go ahead and check this so that you can also, I mean, so that you are...\n\nYou were also informed. So up until February, you will have this 15% discount, and then we'll go back to the standard plan or\n\nChannel 1: Okay.\n\nChannel 0: the standard price. K?\n\nChannel 1: Yeah. Okay. Perfect.\n\nChannel 0: Alright. Thank you so much,\n\nChannel 1: Thank\n\nChannel 0: Ignacio.\n\nChannel 1: you so much.\n\nChannel 0: Again, I'm so sorry for the confusion. Anything\n\nChannel 1: No.\n\nChannel 0: else I\n\nChannel 1: No\n\nChannel 0: can help\n\nChannel 1: worries.\n\nChannel 0: you with?\n\nChannel 1: No. Not not for the moment. Thank you.\n\nChannel 0: Thank you. I'll go ahead and resend you the invoice so that you can also have it for your reference. Okay?\n\nChannel 1: Okay. Perfect. Thank you so much.\n\nChannel 0: Thank you as well. Have a great day. Goodbye for now.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.02471150830388069}],"sentiment":"neutral","sentiment_score":0.02471150830388069,"channel":1,"num_words":1,"start":0.64,"end":1.14},{"sentences":[{"text":"Hello.","start":2.0,"end":2.48,"sentiment":"neutral","sentiment_score":0.07318272441625595},{"text":"Good afternoon.","start":2.48,"end":3.84,"sentiment":"neutral","sentiment_score":0.23241964727640152},{"text":"My name is Mary, and I'm calling from Airtel.","start":3.84,"end":6.42,"sentiment":"neutral","sentiment_score":0.15623531324995887},{"text":"May I speak with 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Ignacio explains that the invoice was created as an error due to a mistake with the system, but it covers his current invoice. He is informed of a 15% discount on his plan until February and will have it on his next invoice. Mary apologizes for the confusion and promises to resend the invoice for reference."},"intents":{"segments":[{"text":"I'm just ringing up regarding the email that you sent regarding about your current invoice that you received. Correct? Yeah. Yeah.","start_word":42,"end_word":62,"intents":[{"intent":"Resolve invoice issue","confidence_score":0.05558212}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. Good afternoon. My name is Mary, and I'm calling from Airtel. May I speak with Ignacio? Yeah. Hello, Ignacio.","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":0.15886761248111725},{"text":"How are you doing today? Good. Thanks.","start_word":21,"end_word":27,"sentiment":"positive","sentiment_score":0.39056822657585144},{"text":"And you?","start_word":28,"end_word":29,"sentiment":"neutral","sentiment_score":0.25802159309387207},{"text":"Thanks. Thank you so much for asking. I'm doing great as well.","start_word":30,"end_word":41,"sentiment":"positive","sentiment_score":0.6805711388587952},{"text":"I'm just ringing up regarding the email that you sent regarding about your current invoice that you received. Correct? Yeah. Yeah. I really do apologize for the confusion and confusion and the inconvenience this may have caused you, Ignacio. Mhmm. The invoice was created as an error. There was a mistake with the system creating the invoice this October, but everything is good now. We've already modified your invoice from $135 to just a one month invoice, which which covers October invoice because September invoice has been paid. So your current invoice that is showing as an outstanding balance is now only $67.96. Okay. I Same do same a... as the the last month. Right? Yeah. It's the same as the last month, 67 Perfect. dollars and 96<unk>. This also has 15% discount with... Which is included on your plan. So this will last up until... Let me just go ahead and check this so that you can also, I mean, so that you are... You were also informed. So up until February, you will have this 15% discount, and then we'll go back to the standard plan or Okay. the standard price. K? Yeah. Okay. Perfect. Alright. Thank you so much, Thank Ignacio. you so much. Again, I'm so sorry for the confusion. Anything No. else I No can help worries. you with? No. Not not for the moment. Thank you. Thank you. I'll go ahead and resend you the invoice so that you can also have it for your reference. Okay? Okay. Perfect.","start_word":42,"end_word":298,"sentiment":"neutral","sentiment_score":0.01766163855791092},{"text":"Thank you so much. Thank you as well. Have a great day.","start_word":298,"end_word":310,"sentiment":"positive","sentiment_score":0.3976985812187195},{"text":"Goodbye for now. Bye.","start_word":310,"end_word":314,"sentiment":"neutral","sentiment_score":0.1213577464222908}],"average":{"sentiment":"neutral","sentiment_score":0.08213766089313107}}}}