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So we just wanted to update you regarding your order because, yeah, we have received your order. But upon checking, there's no plan and a router included to it. So we cannot proceed right now with the order. We can't activate it without the plan speed. So we just wanted to check on what speed do you want us to continue? Sorry? Yeah. And how about the speed? Is it 25 MBPS, 50, or 500 MBPS? This is Supa Networks. Right? Yeah. Upon checking, we do not have 500 over 50 MBPS. We only have 500 over 500. And yeah. It's $76.95 per month for, yeah, for the six months. Yeah. And you yes. That's correct. You have a free k seven Wi Fi six plus dual band Wi Fi router. So yeah. Yeah. Upon checking, your order is just only a super twelve month contract. Yeah. That's it. So hang on. Let me just check. So what we're going to do now is mhmm. So we have received your order, but, yeah, the order only has super twelve month contract. That means there's no plan speed selected, so you have incomplete order because it's only contract. Yeah. But I can just take a note on that on your end. So just to confirm, we're going to proceed with Supa Family, Fiverr Boost 500 over 500, which is for the, yeah, for the six months, it's $76.95, but then we'll be back to $89.95 after six months. Yeah. So what we're going to do now is forward this to our accounts department, and they're going to invoice you for the plan speed and for the delivery fee of the router, which is $20. Then once the payment is settled, we'll then proceed with activating the service. Yeah. Okay then. We'll just update you. Yeah. You're welcome. Bye for now. 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Good morning. This is Maureen from Airtel tech support. Am I speaking with Seong Bin Kim? Yeah.\n\nThis is from Airtel. So we just wanted to update you regarding your order because, yeah, we have received your order. But upon checking, there's no plan and a router included to it. So we cannot proceed right now with the order. We can't activate it without the plan speed.\n\nSo we just wanted to check on what speed do you want us to continue? Sorry? Yeah. And how about the speed? Is it 25 MBPS, 50, or 500 MBPS?\n\nThis is Supa Networks. Right? Yeah. Upon checking, we do not have 500 over 50 MBPS. We only have 500 over 500.\n\nAnd yeah. It's $76.95 per month for, yeah, for the six months. Yeah. And you yes. That's correct.\n\nYou have a free k seven Wi Fi six plus dual band Wi Fi router. So yeah. Yeah. Upon checking, your order is just only a super twelve month contract. Yeah.\n\nThat's it. So hang on. Let me just check. So what we're going to do now is mhmm. So we have received your order, but, yeah, the order only has super twelve month contract.\n\nThat means there's no plan speed selected, so you have incomplete order because it's only contract. Yeah. But I can just take a note on that on your end. So just to confirm, we're going to proceed with Supa Family, Fiverr Boost 500 over 500, which is for the, yeah, for the six months, it's $76.95, but then we'll be back to $89.95 after six months. Yeah.\n\nSo what we're going to do now is forward this to our accounts department, and they're going to invoice you for the plan speed and for the delivery fee of the router, which is $20. Then once the payment is settled, we'll then proceed with activating the service. Yeah. Okay then. We'll just update you.\n\nYeah. You're welcome. Bye for now. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.4399998,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.1286901980638504},{"text":"Good morning.","start":4.0,"end":4.74,"sentiment":"positive","sentiment_score":0.4071877896785736},{"text":"This is Maureen from Airtel tech support.","start":4.88,"end":8.34,"sentiment":"neutral","sentiment_score":0.21562841747488296},{"text":"Am I speaking with Seong Bin Kim?","start":9.12,"end":11.38,"sentiment":"neutral","sentiment_score":0.12422812304326467},{"text":"Yeah.","start":13.844999,"end":14.344999,"sentiment":"neutral","sentiment_score":0.15812358260154724}],"sentiment":"neutral","sentiment_score":0.19334361909164322,"num_words":18,"start":3.4399998,"end":14.344999},{"sentences":[{"text":"This is from Airtel.","start":14.405,"end":15.625,"sentiment":"neutral","sentiment_score":0.15116725862026215},{"text":"So we just wanted to update you regarding your order because, yeah, we have received your order.","start":15.684999,"end":24.085,"sentiment":"neutral","sentiment_score":0.16371031149345286},{"text":"But upon checking, there's no plan and a router included to it.","start":24.085,"end":30.26,"sentiment":"neutral","sentiment_score":-0.24588710504273573},{"text":"So we cannot proceed right now with the order.","start":30.96,"end":35.46,"sentiment":"negative","sentiment_score":-0.3718354751666387},{"text":"We can't activate it without the plan speed.","start":35.6,"end":38.34,"sentiment":"neutral","sentiment_score":-0.2531968392431736}],"sentiment":"neutral","sentiment_score":-0.09869989842176437,"num_words":50,"start":14.405,"end":38.34},{"sentences":[{"text":"So we just wanted to check on what speed do you want us to continue?","start":38.72,"end":44.625,"sentiment":"neutral","sentiment_score":-0.0578600471218427},{"text":"Sorry?","start":50.285,"end":50.785,"sentiment":"neutral","sentiment_score":-0.03784097731113434},{"text":"Yeah.","start":54.7,"end":54.940002,"sentiment":"neutral","sentiment_score":0.01366003043949604},{"text":"And how about the speed?","start":54.940002,"end":56.56,"sentiment":"neutral","sentiment_score":0.006197062134742737},{"text":"Is it 25 MBPS, 50, or 500 MBPS?","start":56.780003,"end":62.0,"sentiment":"neutral","sentiment_score":-0.0021099320729263127}],"sentiment":"neutral","sentiment_score":-0.029265859986965855,"num_words":30,"start":38.72,"end":62.0},{"sentences":[{"text":"This is Supa Networks.","start":80.034996,"end":81.815,"sentiment":"neutral","sentiment_score":0.047385930083692074},{"text":"Right?","start":81.955,"end":82.455,"sentiment":"neutral","sentiment_score":0.04099329188466072},{"text":"Yeah.","start":83.79,"end":84.29,"sentiment":"neutral","sentiment_score":-0.01746182143688202},{"text":"Upon checking, we do not have 500 over 50 MBPS.","start":85.87,"end":90.61,"sentiment":"neutral","sentiment_score":-0.10970324724912643},{"text":"We only have 500 over 500.","start":91.23,"end":93.57,"sentiment":"neutral","sentiment_score":-0.09727742709219456}],"sentiment":"neutral","sentiment_score":-0.06671008383008567,"num_words":22,"start":80.034996,"end":93.57},{"sentences":[{"text":"And yeah.","start":94.91,"end":104.105,"sentiment":"neutral","sentiment_score":-0.02289433404803276},{"text":"It's $76.95 per month for, yeah, for the six months.","start":104.325,"end":113.11,"sentiment":"neutral","sentiment_score":0.028072861721739173},{"text":"Yeah.","start":114.37,"end":114.87,"sentiment":"neutral","sentiment_score":0.06461437046527863},{"text":"And you yes.","start":115.49,"end":117.09,"sentiment":"neutral","sentiment_score":0.0995618999004364},{"text":"That's correct.","start":117.09,"end":117.89,"sentiment":"neutral","sentiment_score":0.17139910906553268}],"sentiment":"neutral","sentiment_score":0.05227990207883219,"num_words":18,"start":94.91,"end":117.89},{"sentences":[{"text":"You have a free k seven Wi Fi six plus dual band Wi Fi router.","start":117.89,"end":122.95,"sentiment":"neutral","sentiment_score":0.09183357258637746},{"text":"So yeah.","start":123.435,"end":132.815,"sentiment":"neutral","sentiment_score":-0.08265799656510353},{"text":"Yeah.","start":134.075,"end":134.47499,"sentiment":"neutral","sentiment_score":-0.04127074033021927},{"text":"Upon checking, your order is just only a super twelve month contract.","start":134.47499,"end":138.255,"sentiment":"neutral","sentiment_score":-0.07160055544227362},{"text":"Yeah.","start":140.02,"end":140.34,"sentiment":"neutral","sentiment_score":-0.03291301801800728}],"sentiment":"neutral","sentiment_score":0.008993457161611127,"num_words":31,"start":117.89,"end":140.34},{"sentences":[{"text":"That's it.","start":140.34,"end":141.16,"sentiment":"neutral","sentiment_score":-0.0567949116230011},{"text":"So hang on.","start":141.94,"end":144.42,"sentiment":"neutral","sentiment_score":-0.03815234204133352},{"text":"Let me just check.","start":144.42,"end":145.56,"sentiment":"neutral","sentiment_score":-0.017842552857473493},{"text":"So what we're going to do now is mhmm.","start":146.34,"end":150.36,"sentiment":"neutral","sentiment_score":-0.026513081250919238},{"text":"So we have received your order, but, yeah, the order only has super twelve month contract.","start":157.035,"end":164.735,"sentiment":"neutral","sentiment_score":-0.07693788409233093}],"sentiment":"neutral","sentiment_score":-0.052030615809866614,"num_words":34,"start":140.34,"end":164.735},{"sentences":[{"text":"That means there's no plan speed selected, so you have incomplete order because it's only contract.","start":170.18001,"end":178.84001,"sentiment":"neutral","sentiment_score":-0.15925588691607118},{"text":"Yeah.","start":186.465,"end":186.70499,"sentiment":"neutral","sentiment_score":-0.01185071375221014},{"text":"But I can just take a note on that on your end.","start":186.70499,"end":190.805,"sentiment":"neutral","sentiment_score":0.031923363295694195},{"text":"So just to confirm, we're going to proceed with Supa Family, Fiverr Boost 500 over 500, which is for the, yeah, for the six months, it's $76.95, but then we'll be back to $89.95 after six 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That's right. Yep. Yep. Yep. Mhmm. So I I selected the the twelve month plan. The twelve month plan. Yeah. Oh, didn't you get the the plan I selected? Because I selected 500 slash 50. That's the plan I selected with the twelve months contract and the router. Yep. Yeah. Yeah. Yeah. That's the one I think you're looking at the $74 per month for the six months. Yeah. Yeah. Yeah. And then you get a free route to four twelve months contract. Yeah. Yeah. Yeah. Yep. Yep. So the selection wasn't made when I entered, you're saying? You didn't see any selection that I made. Yeah. Yeah. So I I I don't understand. Like, when you say open checking, what what did you actually see on your screen? Like yeah. What what does that mean? Super twelve month contract. Yeah. Okay. Okay. Yep. Okay. So I have to change the I have to select the plan. Yeah? Yeah. Yep. Yep. That's the one. Yep. Yep. Yep. Yep. Yep. Yeah. That's fine. Yeah. Yeah. Yeah. Yep. Yep. Sure. Sure. Sounds good. Okay. Yep. Alright. Thanks for the call. Yeah. Thank you. 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That's right. Yep. Yep. Yep.\n\nMhmm. So I I selected the the twelve month plan. The twelve month plan. Yeah. Oh, didn't you get the the plan I selected?\n\nBecause I selected 500 slash 50. That's the plan I selected with the twelve months contract and the router. Yep. Yeah. Yeah.\n\nYeah. That's the one I think you're looking at the $74 per month for the six months. Yeah. Yeah. Yeah.\n\nAnd then you get a free route to four twelve months contract. Yeah. Yeah. Yeah. Yep.\n\nYep. So the selection wasn't made when I entered, you're saying? You didn't see any selection that I made. Yeah. Yeah.\n\nSo I I I don't understand. Like, when you say open checking, what what did you actually see on your screen? Like yeah. What what does that mean? Super twelve month contract.\n\nYeah. Okay. Okay. Yep. Okay.\n\nSo I have to change the I have to select the plan. Yeah? Yeah. Yep. Yep.\n\nThat's the one. Yep. Yep. Yep. Yep.\n\nYep. Yeah. That's fine. Yeah. Yeah.\n\nYeah. Yep. Yep. Sure. 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Bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":11.44,"end":11.759999,"sentiment":"neutral","sentiment_score":0.13421642780303955},{"text":"That's right.","start":11.759999,"end":12.32,"sentiment":"neutral","sentiment_score":0.20715221762657166},{"text":"Yep.","start":12.32,"end":12.82,"sentiment":"neutral","sentiment_score":0.17395591735839844},{"text":"Yep.","start":20.445,"end":20.685,"sentiment":"neutral","sentiment_score":0.15185828506946564},{"text":"Yep.","start":20.685,"end":21.185,"sentiment":"neutral","sentiment_score":0.10338430106639862}],"sentiment":"neutral","sentiment_score":0.1629532277584076,"num_words":6,"start":11.44,"end":21.185},{"sentences":[{"text":"Mhmm.","start":31.02,"end":31.52,"sentiment":"neutral","sentiment_score":-0.11888997256755827},{"text":"So I I selected the the twelve month plan.","start":45.675,"end":49.295,"sentiment":"neutral","sentiment_score":-0.0235613269938363},{"text":"The twelve month 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mean?","start":165.37,"end":166.56999,"sentiment":"neutral","sentiment_score":-0.09775350838899613},{"text":"Super twelve month 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good.","start":233.45,"end":234.17,"sentiment":"positive","sentiment_score":0.39991137385368347},{"text":"Okay.","start":234.17,"end":234.67,"sentiment":"neutral","sentiment_score":0.19497352838516235},{"text":"Yep.","start":234.81,"end":235.215,"sentiment":"neutral","sentiment_score":0.15720230340957642},{"text":"Alright.","start":236.015,"end":236.515,"sentiment":"neutral","sentiment_score":0.254862904548645},{"text":"Thanks for the call.","start":236.575,"end":237.455,"sentiment":"positive","sentiment_score":0.5086661800742149}],"sentiment":"positive","sentiment_score":0.3823918004830678,"num_words":9,"start":233.45,"end":237.455},{"sentences":[{"text":"Yeah.","start":237.455,"end":237.955,"sentiment":"neutral","sentiment_score":0.2853282690048218},{"text":"Thank you.","start":238.095,"end":238.83499,"sentiment":"positive","sentiment_score":0.45916494727134705},{"text":"Bye.","start":239.295,"end":239.795,"sentiment":"neutral","sentiment_score":0.3209556043148041}],"sentiment":"positive","sentiment_score":0.38115344196558,"num_words":4,"start":237.455,"end":239.795}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support. Am I speaking with Seong Bin Kim?\n\nChannel 1: Yeah. That's right. Yep.\n\nChannel 0: Yeah. This is from Airtel. So we just wanted to update you regarding your order\n\nChannel 1: Yep.\n\nChannel 0: because,\n\nChannel 1: Yep.\n\nChannel 0: yeah, we have received your order. But upon checking, there's no plan and a router included to it. So\n\nChannel 1: Mhmm.\n\nChannel 0: we cannot proceed right now with the order. We can't activate it without the plan speed. So we just wanted to check on what speed do you want us to continue?\n\nChannel 1: So I I selected the the twelve month plan.\n\nChannel 0: Sorry?\n\nChannel 1: The twelve month plan. Yeah.\n\nChannel 0: Yeah. And how about the speed? Is it 25 MBPS, 50, or 500 MBPS?\n\nChannel 1: Oh, didn't you get the the plan I selected? Because I selected 500 slash 50. That's the plan I selected with the twelve months contract and the router. Yep.\n\nChannel 0: This is Supa Networks. Right?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Yeah. Upon checking, we do not have 500 over 50 MBPS. We only have 500 over 500. And\n\nChannel 1: Yeah. That's the one I think you're looking at the $74 per month for the six months. Yeah.\n\nChannel 0: yeah. It's $76.95 per month\n\nChannel 1: Yeah. Yeah. And then you get a free\n\nChannel 0: for,\n\nChannel 1: route to four\n\nChannel 0: yeah, for\n\nChannel 1: twelve\n\nChannel 0: the\n\nChannel 1: months\n\nChannel 0: six\n\nChannel 1: contract.\n\nChannel 0: months.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: And you yes. That's correct. You have a free k seven Wi Fi six plus dual\n\nChannel 1: Yep.\n\nChannel 0: band Wi Fi router. So\n\nChannel 1: Yep. So the selection wasn't made when I entered, you're saying? You didn't see any selection\n\nChannel 0: yeah.\n\nChannel 1: that I made. Yeah.\n\nChannel 0: Yeah. Upon checking, your order is just only a super twelve month contract.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. That's it. So hang on. Let me just check. So what we're going to do now is\n\nChannel 1: So I I I don't\n\nChannel 0: mhmm.\n\nChannel 1: understand. Like, when you say open checking, what what did you actually see on your screen? Like\n\nChannel 0: So we have received your order,\n\nChannel 1: yeah.\n\nChannel 0: but, yeah, the order only has super twelve month contract.\n\nChannel 1: What what does that mean? Super twelve month contract. Yeah.\n\nChannel 0: That means there's no plan speed selected, so\n\nChannel 1: Okay.\n\nChannel 0: you have incomplete order because\n\nChannel 1: Okay.\n\nChannel 0: it's\n\nChannel 1: Yep.\n\nChannel 0: only contract.\n\nChannel 1: Okay. So I have to change the I have to select the plan. Yeah?\n\nChannel 0: Yeah. But\n\nChannel 1: Yeah.\n\nChannel 0: I can just take a note on that on your end. So\n\nChannel 1: Yep.\n\nChannel 0: just to confirm, we're going to proceed with Supa Family, Fiverr Boost 500 over 500,\n\nChannel 1: Yep.\n\nChannel 0: which\n\nChannel 1: That's\n\nChannel 0: is\n\nChannel 1: the one. Yep.\n\nChannel 0: for\n\nChannel 1: Yep.\n\nChannel 0: the,\n\nChannel 1: Yep.\n\nChannel 0: yeah, for the six months, it's\n\nChannel 1: Yep.\n\nChannel 0: $76.95,\n\nChannel 1: Yep.\n\nChannel 0: but then we'll be back to $89.95 after six months.\n\nChannel 1: Yeah. That's fine. Yeah. Yeah.\n\nChannel 0: Yeah. So what we're going to do now is forward this to our accounts department,\n\nChannel 1: Yeah.\n\nChannel 0: and they're going to invoice you for the plan speed and for the delivery fee of\n\nChannel 1: Yep.\n\nChannel 0: the router, which is $20.\n\nChannel 1: Yep.\n\nChannel 0: Then once the payment is settled, we'll then proceed with activating the service.\n\nChannel 1: Sure. Sure. Sounds good. Okay. Yep.\n\nChannel 0: Yeah. Okay then.\n\nChannel 1: Alright.\n\nChannel 0: We'll\n\nChannel 1: Thanks\n\nChannel 0: just\n\nChannel 1: for\n\nChannel 0: update\n\nChannel 1: the call.\n\nChannel 0: you.\n\nChannel 1: Yeah. Thank you.\n\nChannel 0: Yeah.\n\nChannel 1: Bye.\n\nChannel 0: You're welcome. Bye for now. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.4399998,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.1286901980638504},{"text":"Good morning.","start":4.0,"end":4.74,"sentiment":"positive","sentiment_score":0.4071877896785736},{"text":"This is Maureen from Airtel tech support.","start":4.88,"end":8.34,"sentiment":"neutral","sentiment_score":0.21562841747488296},{"text":"Am I speaking with Seong Bin Kim?","start":9.12,"end":11.38,"sentiment":"neutral","sentiment_score":0.12422812304326467}],"sentiment":"neutral","sentiment_score":0.19541538594400182,"channel":0,"num_words":17,"start":3.4399998,"end":11.38},{"sentences":[{"text":"Yeah.","start":11.44,"end":11.759999,"sentiment":"neutral","sentiment_score":0.13421642780303955},{"text":"That's 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order.","start":22.325,"end":24.085,"sentiment":"neutral","sentiment_score":0.12705274298787117},{"text":"But upon checking, there's no plan and a router included to it.","start":24.085,"end":30.26,"sentiment":"neutral","sentiment_score":-0.24588710504273573},{"text":"So","start":30.96,"end":31.46,"sentiment":"neutral","sentiment_score":-0.15474320948123932}],"sentiment":"neutral","sentiment_score":-0.12331957958246532,"channel":0,"num_words":19,"start":22.325,"end":31.46},{"sentences":[{"text":"Mhmm.","start":31.02,"end":31.52,"sentiment":"neutral","sentiment_score":-0.11888997256755827}],"sentiment":"neutral","sentiment_score":-0.11888997256755827,"channel":1,"num_words":1,"start":31.02,"end":31.52},{"sentences":[{"text":"we cannot proceed right now with the order.","start":31.6,"end":35.46,"sentiment":"negative","sentiment_score":-0.3989720083773136},{"text":"We can't activate it without the plan speed.","start":35.6,"end":38.34,"sentiment":"neutral","sentiment_score":-0.2531968392431736},{"text":"So we just wanted to check on what speed do you want us to continue?","start":38.72,"end":44.625,"sentiment":"neutral","sentiment_score":-0.0578600471218427}],"sentiment":"neutral","sentiment_score":-0.19629843509004963,"channel":0,"num_words":31,"start":31.6,"end":44.625},{"sentences":[{"text":"So I I selected the the twelve month plan.","start":45.675,"end":49.295,"sentiment":"neutral","sentiment_score":-0.0235613269938363}],"sentiment":"neutral","sentiment_score":-0.0235613269938363,"channel":1,"num_words":9,"start":45.675,"end":49.295},{"sentences":[{"text":"Sorry?","start":50.285,"end":50.785,"sentiment":"neutral","sentiment_score":-0.03784097731113434}],"sentiment":"neutral","sentiment_score":-0.03784097731113434,"channel":0,"num_words":1,"start":50.285,"end":50.785},{"sentences":[{"text":"The twelve month 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500 slash 50.","start":67.965004,"end":71.105,"sentiment":"neutral","sentiment_score":-0.03189773050447305},{"text":"That's the plan I selected with the twelve months contract and the router.","start":72.365005,"end":76.545006,"sentiment":"neutral","sentiment_score":0.001854311101711714},{"text":"Yep.","start":76.605,"end":77.105,"sentiment":"neutral","sentiment_score":0.05459050461649895}],"sentiment":"neutral","sentiment_score":-0.021699635890023463,"channel":1,"num_words":29,"start":64.21,"end":77.105},{"sentences":[{"text":"This is Supa Networks.","start":80.034996,"end":81.815,"sentiment":"neutral","sentiment_score":0.047385930083692074},{"text":"Right?","start":81.955,"end":82.455,"sentiment":"neutral","sentiment_score":0.04099329188466072}],"sentiment":"neutral","sentiment_score":0.0461074024438858,"channel":0,"num_words":5,"start":80.034996,"end":82.455},{"sentences":[{"text":"Yeah.","start":82.62,"end":82.94,"sentiment":"neutral","sentiment_score":0.011104879900813104},{"text":"Yeah.","start":82.94,"end":83.44,"sentiment":"neutral","sentiment_score":0.002134936861693859}],"sentiment":"neutral","sentiment_score":0.006619908381253482,"channel":1,"num_words":2,"start":82.62,"end":83.44},{"sentences":[{"text":"Yeah.","start":83.79,"end":84.29,"sentiment":"neutral","sentiment_score":-0.01746182143688202},{"text":"Upon checking, we do not have 500 over 50 MBPS.","start":85.87,"end":90.61,"sentiment":"neutral","sentiment_score":-0.10970324724912643},{"text":"We only have 500 over 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The representative informed her that there is no plan or router included to the order and they cannot proceed with activation without the plan speed. The representative also explains the details of the plan and the delivery fee and assures Seong Bin that she will be contacted once the payment is settled."},"intents":{"segments":[{"text":"This is from Airtel. So we just wanted to update you regarding your order Yep.","start_word":22,"end_word":36,"intents":[{"intent":"Update order","confidence_score":0.17499423}]},{"text":"So we just wanted to check on what speed do you want us to continue?","start_word":75,"end_word":89,"intents":[{"intent":"Check speed","confidence_score":0.4997012}]},{"text":"So I I selected the the twelve month plan. Sorry? The twelve month plan.","start_word":90,"end_word":103,"intents":[{"intent":"Check plan availability","confidence_score":0.021447789}]},{"text":"Upon checking, we do not have 500 over 50 MBPS. We only have 500 over 500. And Yeah.","start_word":156,"end_word":173,"intents":[{"intent":"Check availability","confidence_score":0.00081552623}]},{"text":"Then once the payment is settled, we'll then proceed with activating the service. Sure. Sure.","start_word":483,"end_word":497,"intents":[{"intent":"Activate service","confidence_score":0.020434693}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1286901980638504},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.39558643102645874},{"text":"This is Maureen from Airtel tech support. Am I speaking with Seong Bin Kim? Yeah. That's right. Yep. Yeah. This is from Airtel. So we just wanted to update you regarding your order Yep. because, Yep. yeah, we have received your order. But upon checking, there's no plan and a router included to it. So Mhmm.","start_word":3,"end_word":58,"sentiment":"neutral","sentiment_score":0.066460520029068},{"text":"we cannot proceed right now with the order.","start_word":59,"end_word":66,"sentiment":"negative","sentiment_score":-0.3939560949802398},{"text":"We can't activate it without the plan speed. So we just wanted to check on what speed do you want us to continue? So I I selected the the twelve month plan. Sorry? The twelve month plan. Yeah. Yeah. And how about the speed? Is it 25 MBPS, 50, or 500 MBPS? Oh, didn't you get the the plan I selected? Because I selected 500 slash 50. That's the plan I selected with the twelve months contract and the router. Yep. This is Supa Networks. Right? Yeah. Yeah. Yeah. Upon checking, we do not have 500 over 50 MBPS. We only have 500 over 500. And Yeah. That's the one I think you're looking at the $74 per month for the six months. Yeah. yeah. It's $76.95 per month Yeah. Yeah. And then you get a free for, route to four yeah, for twelve the months six contract. months. Yeah. Yeah. Yeah. Yeah. And you yes. That's correct. You have a free k seven Wi Fi six plus dual Yep. band Wi Fi router. So Yep. So the selection wasn't made when I entered, you're saying? You didn't see any selection yeah. that I made. Yeah. Yeah. Upon checking, your order is just only a super twelve month contract. Yeah. Yeah. That's it. So hang on. Let me just check. So what we're going to do now is So I I I don't mhmm. understand. Like, when you say open checking, what what did you actually see on your screen? Like So we have received your order, yeah. but, yeah, the order only has super twelve month contract. What what does that mean? Super twelve month contract. Yeah. That means there's no plan speed selected, so Okay. you have incomplete order because Okay. it's Yep. only contract. Okay. So I have to change the I have to select the plan. Yeah? Yeah. But Yeah. I can just take a note on that on your end. So Yep. just to confirm, we're going to proceed with Supa Family, Fiverr Boost 500 over 500, Yep. which That's is the one. Yep. for Yep. the, Yep. yeah, for the six months, it's Yep. $76.95, Yep. but then we'll be back to $89.95 after six months. Yeah. That's fine. Yeah. Yeah. Yeah. So what we're going to do now is forward this to our accounts department, Yeah. and they're going to invoice you for the plan speed and for the delivery fee of Yep. the router, which is $20. Yep. Then once the payment is settled, we'll then proceed with activating the service. Sure. Sure.","start_word":67,"end_word":497,"sentiment":"neutral","sentiment_score":-0.011768064269873804},{"text":"Sounds good.","start_word":498,"end_word":499,"sentiment":"positive","sentiment_score":0.3878973424434662},{"text":"Okay. Yep. Yeah. Okay then. Alright.","start_word":500,"end_word":505,"sentiment":"neutral","sentiment_score":0.18549500405788424},{"text":"We'll Thanks just for update the call.","start_word":506,"end_word":512,"sentiment":"positive","sentiment_score":0.46883201599121094},{"text":"you. Yeah.","start_word":513,"end_word":514,"sentiment":"neutral","sentiment_score":0.2838171124458313},{"text":"Thank you.","start_word":515,"end_word":516,"sentiment":"positive","sentiment_score":0.4367982745170593},{"text":"Yeah. Bye.","start_word":517,"end_word":518,"sentiment":"neutral","sentiment_score":0.30062079429626465},{"text":"You're welcome.","start_word":519,"end_word":520,"sentiment":"positive","sentiment_score":0.45447587966918945},{"text":"Bye for now.","start_word":521,"end_word":523,"sentiment":"neutral","sentiment_score":0.2460176944732666},{"text":"Have a great day.","start_word":524,"end_word":527,"sentiment":"positive","sentiment_score":0.7368952631950378}],"average":{"sentiment":"neutral","sentiment_score":0.020532175635811063}}}}