{"metadata":{"transaction_key":"deprecated","request_id":"019ec9c8-c161-70b0-82d3-dc47922504b7","sha256":"ef06e29228144d3b159683dfc939b170601f59fdf066b1cbd6ce5df920ad8cb9","created":"2026-06-15T05:37:18.649Z","duration":8.351937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":47,"output_tokens":47},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":47,"output_tokens":11}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Good day. You've called Ben Potts from Perfect. I currently can't take your call. Please leave me a message, and I'll return your call shortly. Alternatively, for IT support, please","confidence":0.99609375,"words":[{"word":"good","start":0.08,"end":0.16,"confidence":0.7758789,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.6705101728439331},{"word":"day","start":0.16,"end":0.32,"confidence":0.99316406,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.7124637365341187},{"word":"you've","start":0.32,"end":0.48,"confidence":0.99853516,"punctuated_word":"You've","sentiment":"positive","sentiment_score":0.5939533114433289},{"word":"called","start":0.48,"end":0.71999997,"confidence":0.9980469,"punctuated_word":"called","sentiment":"positive","sentiment_score":0.6866867542266846},{"word":"ben","start":0.71999997,"end":0.96,"confidence":0.98828125,"punctuated_word":"Ben","sentiment":"positive","sentiment_score":0.7345486879348755},{"word":"potts","start":0.96,"end":1.1999999,"confidence":0.9675293,"punctuated_word":"Potts","sentiment":"positive","sentiment_score":0.723846435546875},{"word":"from","start":1.1999999,"end":1.4399999,"confidence":0.99316406,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.7457569241523743},{"word":"perfect","start":1.4399999,"end":1.9399999,"confidence":0.7435303,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.6820222735404968},{"word":"i","start":2.1599998,"end":2.32,"confidence":0.9980469,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.33728155493736267},{"word":"currently","start":2.32,"end":2.72,"confidence":0.99609375,"punctuated_word":"currently","sentiment":"negative","sentiment_score":-0.406694620847702},{"word":"can't","start":2.72,"end":2.96,"confidence":0.99853516,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.4151503741741181},{"word":"take","start":2.96,"end":3.12,"confidence":0.99902344,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.5029128789901733},{"word":"your","start":3.12,"end":3.28,"confidence":0.99902344,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.5460861921310425},{"word":"call","start":3.28,"end":3.78,"confidence":0.99902344,"punctuated_word":"call.","sentiment":"negative","sentiment_score":-0.5887365341186523},{"word":"please","start":3.84,"end":4.16,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.3153960704803467},{"word":"leave","start":4.16,"end":4.3199997,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.25080153346061707},{"word":"me","start":4.3199997,"end":4.48,"confidence":0.99609375,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.21868479251861572},{"word":"a","start":4.48,"end":4.56,"confidence":0.9921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.15102005004882812},{"word":"message","start":4.56,"end":4.88,"confidence":0.8959961,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.15460552275180817},{"word":"and","start":4.88,"end":5.04,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.12603315711021423},{"word":"i'll","start":5.04,"end":5.2,"confidence":0.9885254,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.11658108234405518},{"word":"return","start":5.2,"end":5.52,"confidence":0.99902344,"punctuated_word":"return","sentiment":"neutral","sentiment_score":-0.15297767519950867},{"word":"your","start":5.52,"end":5.68,"confidence":0.9951172,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.204459547996521},{"word":"call","start":5.68,"end":5.8399997,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.19780772924423215},{"word":"shortly","start":5.8399997,"end":6.3399997,"confidence":1.0,"punctuated_word":"shortly.","sentiment":"neutral","sentiment_score":-0.194480761885643},{"word":"alternatively","start":6.3999996,"end":6.8999996,"confidence":0.9753418,"punctuated_word":"Alternatively,","sentiment":"neutral","sentiment_score":-0.04366591572761536},{"word":"for","start":7.12,"end":7.2799997,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.043412335216999054},{"word":"it","start":7.2799997,"end":7.6,"confidence":0.8378906,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.09213267266750336},{"word":"support","start":7.6,"end":8.0,"confidence":0.98999023,"punctuated_word":"support,","sentiment":"neutral","sentiment_score":-0.0633242130279541},{"word":"please","start":8.0,"end":8.351937,"confidence":0.9580078,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.04324600473046303}],"paragraphs":{"transcript":"\nGood day. You've called Ben Potts from Perfect. I currently can't take your call. Please leave me a message, and I'll return your call shortly. Alternatively, for IT support, please","paragraphs":[{"sentences":[{"text":"Good day.","start":0.08,"end":0.32,"sentiment":"positive","sentiment_score":0.6914869546890259},{"text":"You've called Ben Potts from Perfect.","start":0.32,"end":1.9399999,"sentiment":"positive","sentiment_score":0.6944690644741058},{"text":"I currently can't take your call.","start":2.1599998,"end":3.78,"sentiment":"negative","sentiment_score":-0.46614369253317517},{"text":"Please leave me a message, and I'll return your call shortly.","start":3.84,"end":6.3399997,"sentiment":"neutral","sentiment_score":-0.18934981118549},{"text":"Alternatively, for IT support, please","start":6.3999996,"end":8.351937,"sentiment":"neutral","sentiment_score":-0.05715622827410698}],"sentiment":"neutral","sentiment_score":0.012809902553757031,"num_words":30,"start":0.08,"end":8.351937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good day. You've called Ben Potts from Perfect. I currently can't take your call. Please leave me a message, and I'll return your call shortly. Alternatively, for IT support, please","paragraphs":[{"sentences":[{"text":"Good day.","start":0.08,"end":0.32,"sentiment":"positive","sentiment_score":0.6914869546890259},{"text":"You've called Ben Potts from Perfect.","start":0.32,"end":1.9399999,"sentiment":"positive","sentiment_score":0.6944690644741058},{"text":"I currently can't take your call.","start":2.1599998,"end":3.78,"sentiment":"negative","sentiment_score":-0.46614369253317517},{"text":"Please leave me a message, and I'll return your call shortly.","start":3.84,"end":6.3399997,"sentiment":"neutral","sentiment_score":-0.18934981118549},{"text":"Alternatively, for IT support, please","start":6.3999996,"end":8.351937,"sentiment":"neutral","sentiment_score":-0.05715622827410698}],"sentiment":"neutral","sentiment_score":0.012809902553757031,"channel":1,"num_words":30,"start":0.08,"end":8.351937}]},"summary":{"result":"success","short":"Good day. You've called Ben Potts from Perfect. I currently can't take your call. Please leave me a message, and I'll return your call shortly. Alternatively, for IT support, please"},"intents":{"segments":[{"text":"Please leave me a message, and I'll return your call shortly.","start_word":14,"end_word":24,"intents":[{"intent":"Return call","confidence_score":0.033199087},{"intent":"Leave message","confidence_score":0.29904968},{"intent":"Provide it support","confidence_score":0.6341891}]}]},"sentiments":{"segments":[{"text":"Good day. You've called Ben Potts from Perfect.","start_word":0,"end_word":7,"sentiment":"positive","sentiment_score":0.6842767596244812},{"text":"I currently can't take your call.","start_word":8,"end_word":13,"sentiment":"negative","sentiment_score":-0.4684332907199859},{"text":"Please leave me a message, and I'll return your call shortly. Alternatively, for IT support, please","start_word":14,"end_word":29,"sentiment":"neutral","sentiment_score":-0.13704775273799896}],"average":{"sentiment":"neutral","sentiment_score":0.04414528988777323}}}}