{"metadata":{"transaction_key":"deprecated","request_id":"019df68b-50f4-7500-95d4-0ce08be3e064","sha256":"ab336376e1c473b3aa3956414cba74a02956444b95cd7eb78266abb1fad503c8","created":"2026-05-05T05:10:20.342Z","duration":139.60794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":35,"output_tokens":35},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":35,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. I can't get to the phone right now. I'll get back to you as soon as I can. Have a good day. Bye.","confidence":0.99902344,"words":[{"word":"hi","start":2.08,"end":2.58,"confidence":0.99658203,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.06820471584796906},{"word":"i","start":2.8799999,"end":3.12,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.32566380500793457},{"word":"can't","start":3.12,"end":3.36,"confidence":1.0,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.40886563062667847},{"word":"get","start":3.36,"end":3.6799998,"confidence":1.0,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.3977864384651184},{"word":"to","start":3.6799998,"end":3.9199998,"confidence":0.99609375,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4476636052131653},{"word":"the","start":3.9199998,"end":4.16,"confidence":0.9614258,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4739262759685517},{"word":"phone","start":4.16,"end":4.48,"confidence":0.99609375,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.5332404971122742},{"word":"right","start":4.48,"end":4.72,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.4516600668430328},{"word":"now","start":4.72,"end":5.12,"confidence":0.9995117,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.35931700468063354},{"word":"i'll","start":5.12,"end":5.3599997,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.04846110939979553},{"word":"get","start":5.3599997,"end":5.52,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.03390028327703476},{"word":"back","start":5.52,"end":5.7599998,"confidence":0.9921875,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.04582110047340393},{"word":"to","start":5.7599998,"end":5.92,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.001159772276878357},{"word":"you","start":5.92,"end":6.08,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01299886405467987},{"word":"as","start":6.08,"end":6.24,"confidence":0.99609375,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.05836169421672821},{"word":"soon","start":6.24,"end":6.48,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.04758557677268982},{"word":"as","start":6.48,"end":6.72,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.0415080189704895},{"word":"i","start":6.72,"end":6.8799996,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10241642594337463},{"word":"can","start":6.8799996,"end":7.3799996,"confidence":1.0,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":-0.03802547603845596},{"word":"have","start":8.0,"end":8.24,"confidence":0.99902344,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.5211138129234314},{"word":"a","start":8.24,"end":8.32,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5030040740966797},{"word":"good","start":8.32,"end":8.48,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.46252039074897766},{"word":"day","start":8.48,"end":8.98,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.4548565745353699},{"word":"bye","start":9.12,"end":9.62,"confidence":0.99853516,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.13245725631713867}],"paragraphs":{"transcript":"\nHi. I can't get to the phone right now. I'll get back to you as soon as I can. Have a good day. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.08,"end":2.58,"sentiment":"neutral","sentiment_score":-0.06820471584796906},{"text":"I can't get to the phone right now.","start":2.8799999,"end":5.12,"sentiment":"negative","sentiment_score":-0.4247654154896736},{"text":"I'll get back to you as soon as I can.","start":5.12,"end":7.3799996,"sentiment":"neutral","sentiment_score":-0.0013510927557945252},{"text":"Have a good day.","start":8.0,"end":8.98,"sentiment":"positive","sentiment_score":0.48537371307611465},{"text":"Bye.","start":9.12,"end":9.62,"sentiment":"neutral","sentiment_score":0.13245725631713867}],"sentiment":"neutral","sentiment_score":-0.05857861911257108,"num_words":24,"start":2.08,"end":9.62}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. I can't get to the phone right now. I'll get back to you as soon as I can. Have a good day. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.08,"end":2.58,"sentiment":"neutral","sentiment_score":-0.06820471584796906},{"text":"I can't get to the phone right now.","start":2.8799999,"end":5.12,"sentiment":"negative","sentiment_score":-0.4247654154896736},{"text":"I'll get back to you as soon as I can.","start":5.12,"end":7.3799996,"sentiment":"neutral","sentiment_score":-0.0013510927557945252},{"text":"Have a good day.","start":8.0,"end":8.98,"sentiment":"positive","sentiment_score":0.48537371307611465},{"text":"Bye.","start":9.12,"end":9.62,"sentiment":"neutral","sentiment_score":0.13245725631713867}],"sentiment":"neutral","sentiment_score":-0.05857861911257108,"channel":1,"num_words":24,"start":2.08,"end":9.62}]},"summary":{"result":"success","short":"Hi. I can't get to the phone right now. I'll get back to you as soon as I can. Have a good day. Bye."},"intents":{"segments":[{"text":"Bye.","start_word":23,"end_word":23,"intents":[{"intent":"End communication","confidence_score":0.015836475}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":-0.06820471584796906},{"text":"I can't get to the phone right now.","start_word":1,"end_word":8,"sentiment":"negative","sentiment_score":-0.41592469811439514},{"text":"I'll get back to you as soon as I can.","start_word":9,"end_word":18,"sentiment":"neutral","sentiment_score":-0.011419895105063915},{"text":"Have a good day.","start_word":19,"end_word":22,"sentiment":"positive","sentiment_score":0.4832259118556976},{"text":"Bye.","start_word":23,"end_word":23,"sentiment":"neutral","sentiment_score":0.17746424674987793}],"average":{"sentiment":"neutral","sentiment_score":-0.04080832345145089}}}}