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This is Caitlin. Sir, I can't get you a call right now. Please leave your name and number, and I'll get right back to you. Isn't available right now.\n\nPlease leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.1599998,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.04893425852060318},{"text":"This is Caitlin.","start":2.3999999,"end":3.12,"sentiment":"neutral","sentiment_score":0.04176487401127815},{"text":"Sir, I can't get you a call right now.","start":3.12,"end":4.56,"sentiment":"neutral","sentiment_score":-0.259966888361507},{"text":"Please leave your name and number, and I'll get right back to you.","start":4.56,"end":7.0,"sentiment":"neutral","sentiment_score":-0.13669836521148682},{"text":"Isn't available right now.","start":7.44,"end":9.059999,"sentiment":"neutral","sentiment_score":-0.24872459843754768}],"sentiment":"neutral","sentiment_score":-0.16458167520662148,"num_words":30,"start":2.1599998,"end":9.059999},{"sentences":[{"text":"Please leave a detailed message after the tone.","start":9.12,"end":11.62,"sentiment":"neutral","sentiment_score":-0.1248885802924633},{"text":"When you have finished recording, you may hang up, or press one for more options.","start":11.679999,"end":15.46,"sentiment":"neutral","sentiment_score":-0.10321682219703993}],"sentiment":"neutral","sentiment_score":-0.11075482501283936,"num_words":23,"start":9.12,"end":15.46}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. This is Caitlin.\n\nChannel 0: Hello?\n\nChannel 1: Sir, I can't get you a call right now. Please leave your name and number, and I'll get right back to you. Isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options.\n\nChannel 0: Hi, Caitlin. This is Airtel accounts. This is a follow-up call in reference to your Internet payment. It's still overdue. We kindly request you process your payment as soon as possible to avoid any service disruption.\n\nOr if you need any assistance, please let us know if you would like to have your, SIM card to be charged ensure the available funds is in there so transaction can be processed. Thank you, and have a good one.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.1599998,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.04893425852060318},{"text":"This is Caitlin.","start":2.3999999,"end":3.12,"sentiment":"neutral","sentiment_score":0.04176487401127815}],"sentiment":"neutral","sentiment_score":0.04355722013860941,"channel":1,"num_words":4,"start":2.1599998,"end":3.12},{"sentences":[{"text":"Hello?","start":2.8,"end":3.3,"sentiment":"neutral","sentiment_score":0.020690051838755608}],"sentiment":"neutral","sentiment_score":0.020690051838755608,"channel":0,"num_words":1,"start":2.8,"end":3.3},{"sentences":[{"text":"Sir, I can't get you a call right now.","start":3.12,"end":4.56,"sentiment":"neutral","sentiment_score":-0.259966888361507},{"text":"Please leave your name and number, and I'll get right back to you.","start":4.56,"end":7.0,"sentiment":"neutral","sentiment_score":-0.13669836521148682},{"text":"Isn't available right now.","start":7.44,"end":9.059999,"sentiment":"neutral","sentiment_score":-0.24872459843754768},{"text":"Please leave a detailed message after the tone.","start":9.12,"end":11.62,"sentiment":"neutral","sentiment_score":-0.1248885802924633},{"text":"When you have finished recording, you may hang up, or press one for more options.","start":11.679999,"end":15.46,"sentiment":"neutral","sentiment_score":-0.10321682219703993}],"sentiment":"neutral","sentiment_score":-0.156306941062212,"channel":1,"num_words":49,"start":3.12,"end":15.46},{"sentences":[{"text":"Hi, Caitlin.","start":16.925,"end":17.905,"sentiment":"neutral","sentiment_score":0.021654359996318817},{"text":"This is Airtel accounts.","start":17.965,"end":19.585,"sentiment":"neutral","sentiment_score":0.030111064203083515},{"text":"This is a follow-up call in reference to your Internet payment.","start":19.725,"end":23.265,"sentiment":"neutral","sentiment_score":-0.036699284206737175},{"text":"It's still overdue.","start":23.645,"end":24.865,"sentiment":"neutral","sentiment_score":-0.3201920986175537},{"text":"We kindly request you process your payment as soon as possible to avoid any service disruption.","start":25.565,"end":31.45,"sentiment":"neutral","sentiment_score":-0.049344992730766535}],"sentiment":"neutral","sentiment_score":-0.05527875913927952,"channel":0,"num_words":36,"start":16.925,"end":31.45},{"sentences":[{"text":"Or if you need any assistance, please let us know if you would like to have your, SIM card to be charged ensure the available funds is in there so transaction can be processed.","start":32.07,"end":45.732876,"sentiment":"neutral","sentiment_score":0.09106586369521477},{"text":"Thank you, and have a good one.","start":46.112877,"end":47.812874,"sentiment":"positive","sentiment_score":0.6532920513834272}],"sentiment":"neutral","sentiment_score":0.1870557006175925,"channel":0,"num_words":41,"start":32.07,"end":47.812874}]},"summary":{"result":"success","short":"The customer's Internet payment is overdue and the representative calls to request payment. The representative explains that payment can be made as soon as possible to avoid service disruption and offers assistance if needed. The customer is asked to process payment as soon as possible to avoid any disruption to their service."},"intents":{"segments":[{"text":"We kindly request you process your payment as soon as possible to avoid any service disruption. Or if you need any assistance, please let us know if you would like to have your, SIM card to be charged ensure the available funds is in there so transaction can be processed.","start_word":74,"end_word":123,"intents":[{"intent":"Process payment","confidence_score":0.5723323}]},{"text":"Or if you need any assistance, please let us know if you would like to have your, SIM card to be charged ensure the available funds is in there so transaction can be processed. Thank you, and have a good one.","start_word":90,"end_word":130,"intents":[{"intent":"Request assistance","confidence_score":0.068809085}]}]},"sentiments":{"segments":[{"text":"Hi. This is Caitlin. Hello? Sir, I can't get you a call right now. Please leave your name and number, and I'll get right back to you. Isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options. Hi, Caitlin. This is Airtel accounts. This is a follow-up call in reference to your Internet payment. It's still overdue. We kindly request you process your payment as soon as possible to avoid any service disruption. Or if you need any assistance, please let us know if you would like to have your, SIM card to be charged ensure the available funds is in there so transaction can be processed.","start_word":0,"end_word":123,"sentiment":"neutral","sentiment_score":-0.06353387981653214},{"text":"Thank you, and have a good one.","start_word":124,"end_word":130,"sentiment":"positive","sentiment_score":0.691963255405426}],"average":{"sentiment":"neutral","sentiment_score":-0.02202304902967516}}}}