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I'm Shashima. I tried to order an Internet plan using the website. When I did, it asked for my driving license. I just moved to Australia from Sri Lanka, so I don't have an Australian driving license yet.\n\nWhat can be done in this situation? Can I enter my passport number instead? Yes. Okay. So instead of I'll type in my password number.\n\nOkay. Hold on, ma'am. Okay. Thank you so much. Okay.\n\nBye. Bye. You too. 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Good afternoon. This is Maureen from Airtel tech support. How can I assist you with mhmm?\n\nChannel 1: Good afternoon, Marlene. I'm Shashima. I tried to order an Internet plan using the website. When I did, it asked for my driving license. I just moved to Australia from Sri Lanka, so I don't have an Australian driving license yet.\n\nWhat can be done in this situation? Can I enter my passport number instead?\n\nChannel 0: Do\n\nChannel 1: Yes.\n\nChannel 0: you have your passport number? IV passport number, it said? Yeah. That that is possible also. You\n\nChannel 1: Okay.\n\nChannel 0: can\n\nChannel 1: So\n\nChannel 0: type it\n\nChannel 1: instead\n\nChannel 0: in.\n\nChannel 1: of\n\nChannel 0: Yeah. Instead\n\nChannel 1: I'll type in my\n\nChannel 0: of\n\nChannel 1: password\n\nChannel 0: license.\n\nChannel 1: number. Okay.\n\nChannel 0: Yeah. Your passport number will work.\n\nChannel 1: Hold on, ma'am. Okay. Thank you so much.\n\nChannel 0: You're welcome.\n\nChannel 1: Okay.\n\nChannel 0: Bye. Have a great\n\nChannel 1: Bye.\n\nChannel 0: day.\n\nChannel 1: Bye. You too. 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The representative, Shashima, informed her that she has an Australian passport number and suggested she type it in instead. Marlene thanked Shashima and ended the call."},"intents":{"segments":[{"text":"I tried to order an Internet plan using the website. When I did, it asked for my driving license. I just moved to Australia from Sri Lanka, so I don't have an Australian driving license yet. What can be done in this situation?","start_word":22,"end_word":64,"intents":[{"intent":"Order internet plan","confidence_score":0.42986295}]},{"text":"Can I enter my passport number instead? Do Yes.","start_word":65,"end_word":73,"intents":[{"intent":"Enter passport number","confidence_score":0.5154695}]},{"text":"Instead I'll type in my of password license. number.","start_word":100,"end_word":108,"intents":[{"intent":"Type password license","confidence_score":0.073391154}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you with mhmm? Good afternoon, Marlene. I'm Shashima. I tried to order an Internet plan using the website. When I did, it asked for my driving license. I just moved to Australia from Sri Lanka, so I don't have an Australian driving license yet. What can be done in this situation? Can I enter my passport number instead? Do Yes. you have your passport number? IV passport number, it said? Yeah. That that is possible also. You Okay. can So type it instead in. of Yeah. Instead I'll type in my of password license. number. Okay. Yeah. Your passport number will work. Hold on, ma'am. Okay.","start_word":0,"end_word":119,"sentiment":"neutral","sentiment_score":0.044889867305755615},{"text":"Thank you so much. You're welcome. Okay. Bye. Have a great Bye. day.","start_word":120,"end_word":132,"sentiment":"positive","sentiment_score":0.5205570459365845},{"text":"Bye. You too. Bye.","start_word":133,"end_word":136,"sentiment":"neutral","sentiment_score":0.17560182511806488}],"average":{"sentiment":"neutral","sentiment_score":0.1072285812680084}}}}