{"metadata":{"transaction_key":"deprecated","request_id":"01a07925-00be-7a70-9b38-ee11766aa93a","sha256":"114a08a8d031622ac27e5c5e68b7975a2b7c8442bb1a6a20dc3d5a60961fbddb","created":"2026-09-06T23:54:24.760Z","duration":109.94394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":362,"output_tokens":67},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":400,"output_tokens":400},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":400,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good morning. Chad, it's Ronald from Cloud Solution IT. How are you doing today? I'm doing wonderful. Thank you for asking. Chad, I am not so sure if you can still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, Chad, it's Cloud Solution IT. Yeah. Sir, once again, cloud solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And the reason for my call today, Chad, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company, only for future reference. And if you can remember, sir, because the last time that we called you, you asked me to call you back again after five to six months. And we're hoping that you have an available time this coming week, maybe on third or fourth week of this month. Mhmm. Mhmm. Mhmm. Mhmm. Oh, okay. No no worries. That that would be a good chat. Okay. No no worries. Thank you. Bye bye.","confidence":0.9980469,"words":[{"word":"yeah","start":4.08,"end":4.4,"confidence":0.94311523,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11300244927406312},{"word":"good","start":4.4,"end":4.56,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3665590584278106},{"word":"morning","start":4.56,"end":5.06,"confidence":0.9758301,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.37607458233833313},{"word":"chad","start":5.44,"end":5.7599998,"confidence":0.98291016,"punctuated_word":"Chad,","sentiment":"neutral","sentiment_score":0.3191151022911072},{"word":"it's","start":5.7599998,"end":6.2599998,"confidence":0.9980469,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.3115692138671875},{"word":"ronald","start":6.48,"end":6.98,"confidence":0.96972656,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.23709917068481445},{"word":"from","start":7.2,"end":7.7,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.21208015084266665},{"word":"cloud","start":7.7599998,"end":8.16,"confidence":0.68847656,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.20602893829345703},{"word":"solution","start":8.16,"end":8.66,"confidence":0.95410156,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.21633687615394592},{"word":"it","start":8.72,"end":9.22,"confidence":0.99316406,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.17818394303321838},{"word":"how","start":9.92,"end":10.08,"confidence":0.99121094,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.2405025810003281},{"word":"are","start":10.08,"end":10.24,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.22022461891174316},{"word":"you","start":10.24,"end":10.32,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.23276236653327945},{"word":"doing","start":10.32,"end":10.559999,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.2311229407787323},{"word":"today","start":10.559999,"end":11.059999,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.22644400596618652},{"word":"i'm","start":12.88,"end":13.36,"confidence":0.94750977,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.6918355822563171},{"word":"doing","start":13.36,"end":13.679999,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.7331253290176392},{"word":"wonderful","start":13.679999,"end":14.179999,"confidence":1.0,"punctuated_word":"wonderful.","sentiment":"positive","sentiment_score":0.7358636260032654},{"word":"thank","start":14.32,"end":14.48,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6508388519287109},{"word":"you","start":14.48,"end":14.639999,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6474176049232483},{"word":"for","start":14.639999,"end":14.88,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6266103386878967},{"word":"asking","start":14.88,"end":15.38,"confidence":1.0,"punctuated_word":"asking.","sentiment":"positive","sentiment_score":0.6085240840911865},{"word":"chad","start":16.135,"end":16.455,"confidence":0.9719238,"punctuated_word":"Chad,","sentiment":"neutral","sentiment_score":0.052957065403461456},{"word":"i","start":16.455,"end":16.615,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.00005361810326576233},{"word":"am","start":16.615,"end":16.775,"confidence":0.96533203,"punctuated_word":"am","sentiment":"neutral","sentiment_score":0.0028367899358272552},{"word":"not","start":16.775,"end":16.935,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.015404995530843736},{"word":"so","start":16.935,"end":17.175,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.03672957047820091},{"word":"sure","start":17.175,"end":17.414999,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.02466898411512375},{"word":"if","start":17.414999,"end":17.575,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.020925726741552353},{"word":"you","start":17.575,"end":17.654999,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03154098987579346},{"word":"can","start":17.654999,"end":17.895,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.023327190428972244},{"word":"still","start":17.895,"end":18.395,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.020457789301872253},{"word":"remember","start":18.535,"end":18.935,"confidence":0.9560547,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":-0.004137594252824783},{"word":"the","start":18.935,"end":19.175,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.007876798510551453},{"word":"company","start":19.175,"end":19.675,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":-0.004192374646663666},{"word":"because","start":20.295,"end":20.615,"confidence":0.46704102,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.021160781383514404},{"word":"the","start":20.615,"end":20.695,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.006114371120929718},{"word":"last","start":20.695,"end":20.935,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.010383673012256622},{"word":"time","start":20.935,"end":21.095,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.0052619874477386475},{"word":"that","start":21.095,"end":21.335,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.008073914796113968},{"word":"we","start":21.335,"end":21.494999,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.01888547465205193},{"word":"touched","start":21.494999,"end":21.814999,"confidence":0.5566406,"punctuated_word":"touched","sentiment":"neutral","sentiment_score":0.032121144235134125},{"word":"base","start":21.814999,"end":22.055,"confidence":0.9970703,"punctuated_word":"base","sentiment":"neutral","sentiment_score":0.01504187285900116},{"word":"with","start":22.055,"end":22.295,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.023410331457853317},{"word":"you","start":22.295,"end":22.455,"confidence":0.95458984,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.00903954729437828},{"word":"it","start":22.455,"end":22.695,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.002071492373943329},{"word":"was","start":22.695,"end":23.175,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.0016377940773963928},{"word":"october","start":23.175,"end":23.654999,"confidence":1.0,"punctuated_word":"October","sentiment":"neutral","sentiment_score":0.011431539431214333},{"word":"of","start":23.654999,"end":23.814999,"confidence":0.99121094,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.00429539754986763},{"word":"last","start":23.814999,"end":24.134998,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.0033470038324594498},{"word":"year","start":24.134998,"end":24.634998,"confidence":0.97265625,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":-0.012960939668118954},{"word":"and","start":25.175,"end":25.675,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0030224230140447617},{"word":"during","start":25.814999,"end":26.134998,"confidence":0.99609375,"punctuated_word":"during","sentiment":"neutral","sentiment_score":0.005432784557342529},{"word":"that","start":26.134998,"end":26.375,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.005503371357917786},{"word":"time","start":26.375,"end":26.775,"confidence":0.99365234,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.009063963778316976},{"word":"i","start":26.775,"end":26.855,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.007372476160526276},{"word":"was","start":26.855,"end":27.335,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.006483694538474083},{"word":"trying","start":27.335,"end":27.654999,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.009987663477659224},{"word":"to","start":27.654999,"end":27.895,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.010533763095736504},{"word":"arrange","start":27.895,"end":28.294998,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.017010556533932686},{"word":"a","start":28.294998,"end":28.455,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.015574217773973942},{"word":"meeting","start":28.455,"end":28.775,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.022974399849772453},{"word":"with","start":28.775,"end":28.935,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.017864540219306946},{"word":"you","start":28.935,"end":29.255,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.023147881031036377},{"word":"together","start":29.255,"end":29.735,"confidence":0.9404297,"punctuated_word":"together","sentiment":"neutral","sentiment_score":0.013651400804519652},{"word":"with","start":29.735,"end":29.974998,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.030638303607702255},{"word":"my","start":29.974998,"end":30.215,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.035731300711631775},{"word":"cto","start":30.215,"end":30.715,"confidence":0.99332684,"punctuated_word":"CTO,","sentiment":"neutral","sentiment_score":0.02526221238076687},{"word":"mister","start":31.36,"end":31.84,"confidence":0.9941406,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.027139097452163696},{"word":"bajit","start":31.84,"end":32.34,"confidence":0.7244466,"punctuated_word":"Bajit","sentiment":"neutral","sentiment_score":0.01295151188969612},{"word":"singh","start":32.48,"end":32.88,"confidence":0.9094238,"punctuated_word":"Singh,","sentiment":"neutral","sentiment_score":0.009552467614412308},{"word":"to","start":32.88,"end":33.28,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.015087723731994627},{"word":"introduce","start":33.28,"end":33.78,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.03249240666627884},{"word":"our","start":33.84,"end":34.0,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.025686265900731087},{"word":"company","start":34.0,"end":34.4,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.031244684010744095},{"word":"and","start":34.4,"end":34.56,"confidence":0.9902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02866913564503193},{"word":"our","start":34.56,"end":34.8,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.01866328716278076},{"word":"services","start":34.8,"end":35.3,"confidence":0.9995117,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":0.008731166832149029},{"word":"name","start":36.32,"end":36.56,"confidence":1.0,"punctuated_word":"Name","sentiment":"neutral","sentiment_score":0.01237017847597599},{"word":"of","start":36.56,"end":36.72,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.008969681337475777},{"word":"the","start":36.72,"end":36.88,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01247049868106842},{"word":"company","start":36.88,"end":37.2,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.01960618980228901},{"word":"again","start":37.2,"end":37.52,"confidence":0.9523926,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.016215406358242035},{"word":"chad","start":37.52,"end":37.920002,"confidence":0.95654297,"punctuated_word":"Chad,","sentiment":"neutral","sentiment_score":0.02172314189374447},{"word":"it's","start":37.920002,"end":38.32,"confidence":0.93969727,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.0231582410633564},{"word":"cloud","start":38.32,"end":38.72,"confidence":0.8154297,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.02161276340484619},{"word":"solution","start":38.72,"end":39.12,"confidence":0.99316406,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.007728973403573036},{"word":"it","start":39.12,"end":39.62,"confidence":0.98046875,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.005109595134854317},{"word":"yeah","start":43.36,"end":43.815,"confidence":0.8791504,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03142719343304634},{"word":"sir","start":44.695,"end":44.774998,"confidence":0.95288086,"punctuated_word":"Sir,","sentiment":"neutral","sentiment_score":0.02533789537847042},{"word":"once","start":44.774998,"end":45.015,"confidence":0.9951172,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.03692463040351868},{"word":"again","start":45.015,"end":45.335,"confidence":0.9765625,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.03203793615102768},{"word":"cloud","start":45.335,"end":45.574997,"confidence":0.50683594,"punctuated_word":"cloud","sentiment":"neutral","sentiment_score":0.06570754945278168},{"word":"solution","start":45.574997,"end":46.055,"confidence":0.9873047,"punctuated_word":"solution","sentiment":"neutral","sentiment_score":0.034522488713264465},{"word":"it","start":46.055,"end":46.375,"confidence":0.9038086,"punctuated_word":"IT,","sentiment":"neutral","sentiment_score":0.04186218976974487},{"word":"we","start":46.375,"end":46.535,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.05064055323600769},{"word":"are","start":46.535,"end":46.695,"confidence":0.9970703,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.039840031415224075},{"word":"a","start":46.695,"end":47.195,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0544244609773159},{"word":"managed","start":47.335,"end":47.734997,"confidence":0.89990234,"punctuated_word":"managed","sentiment":"neutral","sentiment_score":0.05949778109788895},{"word":"service","start":47.734997,"end":48.055,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.03928318992257118},{"word":"provider","start":48.055,"end":48.555,"confidence":0.9980469,"punctuated_word":"provider.","sentiment":"neutral","sentiment_score":0.04887647181749344},{"word":"we","start":49.335,"end":49.495,"confidence":0.85595703,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.05157482251524925},{"word":"are","start":49.495,"end":49.655,"confidence":0.9970703,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.04933955520391464},{"word":"also","start":49.655,"end":49.975,"confidence":0.99902344,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.04809302091598511},{"word":"microsoft","start":49.975,"end":50.454998,"confidence":0.8432617,"punctuated_word":"Microsoft","sentiment":"neutral","sentiment_score":0.06042308360338211},{"word":"trusted","start":50.454998,"end":50.855,"confidence":0.96240234,"punctuated_word":"trusted","sentiment":"neutral","sentiment_score":0.06477152556180954},{"word":"partner","start":50.855,"end":51.355,"confidence":1.0,"punctuated_word":"partner","sentiment":"neutral","sentiment_score":0.07482974231243134},{"word":"providing","start":51.495,"end":51.975,"confidence":0.7709961,"punctuated_word":"providing","sentiment":"neutral","sentiment_score":0.06452476233243942},{"word":"services","start":51.975,"end":52.475,"confidence":1.0,"punctuated_word":"services","sentiment":"neutral","sentiment_score":0.05257963761687279},{"word":"for","start":52.614998,"end":53.015,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06711812317371368},{"word":"cloud","start":53.015,"end":53.335,"confidence":0.984375,"punctuated_word":"cloud","sentiment":"neutral","sentiment_score":0.08055488020181656},{"word":"solution","start":53.335,"end":53.835,"confidence":0.99072266,"punctuated_word":"solution,","sentiment":"neutral","sentiment_score":0.06171376258134842},{"word":"cybersecurity","start":54.614998,"end":55.114998,"confidence":0.8574219,"punctuated_word":"cybersecurity,","sentiment":"neutral","sentiment_score":0.052023980766534805},{"word":"backup","start":55.655,"end":55.975,"confidence":0.9838867,"punctuated_word":"backup","sentiment":"neutral","sentiment_score":0.053089071065187454},{"word":"and","start":55.975,"end":56.214996,"confidence":0.80078125,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05399036034941673},{"word":"recovery","start":56.214996,"end":56.714996,"confidence":0.9836426,"punctuated_word":"recovery,","sentiment":"neutral","sentiment_score":0.06607610732316971},{"word":"sharepoint","start":56.934998,"end":57.434998,"confidence":0.98551434,"punctuated_word":"SharePoint,","sentiment":"neutral","sentiment_score":0.061354316771030426},{"word":"manage","start":58.2,"end":58.44,"confidence":0.8093262,"punctuated_word":"Manage","sentiment":"neutral","sentiment_score":0.05402277410030365},{"word":"three","start":58.44,"end":58.76,"confidence":0.9921875,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.055285580456256866},{"word":"sixty","start":58.76,"end":59.079998,"confidence":0.9472656,"punctuated_word":"sixty","sentiment":"neutral","sentiment_score":0.049584031105041504},{"word":"five","start":59.079998,"end":59.48,"confidence":0.9926758,"punctuated_word":"five,","sentiment":"neutral","sentiment_score":0.05823215842247009},{"word":"power","start":59.48,"end":59.8,"confidence":0.9902344,"punctuated_word":"Power","sentiment":"neutral","sentiment_score":0.07314161211252213},{"word":"bi","start":59.8,"end":60.2,"confidence":0.8979492,"punctuated_word":"BI,","sentiment":"neutral","sentiment_score":0.05634500831365585},{"word":"and","start":60.2,"end":60.36,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04109518602490425},{"word":"many","start":60.36,"end":60.6,"confidence":0.99902344,"punctuated_word":"many","sentiment":"neutral","sentiment_score":0.04599558562040329},{"word":"more","start":60.6,"end":61.1,"confidence":0.9975586,"punctuated_word":"more.","sentiment":"neutral","sentiment_score":0.034025441855192184},{"word":"and","start":61.559998,"end":62.04,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.033577628433704376},{"word":"the","start":62.04,"end":62.12,"confidence":0.44750977,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.028895381838083267},{"word":"reason","start":62.12,"end":62.44,"confidence":0.9970703,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.04399791732430458},{"word":"for","start":62.44,"end":62.68,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.029886793345212936},{"word":"my","start":62.68,"end":62.76,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.04103155806660652},{"word":"call","start":62.76,"end":63.079998,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.05701928958296776},{"word":"today","start":63.079998,"end":63.399998,"confidence":0.9980469,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":0.05819566175341606},{"word":"chad","start":63.399998,"end":63.899998,"confidence":0.984375,"punctuated_word":"Chad,","sentiment":"neutral","sentiment_score":0.03972683846950531},{"word":"same","start":64.28,"end":64.44,"confidence":0.9223633,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.05102093145251274},{"word":"thing","start":64.44,"end":64.68,"confidence":1.0,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":0.05196326971054077},{"word":"as","start":64.68,"end":64.92,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.06760063022375107},{"word":"before","start":64.92,"end":65.42,"confidence":0.84399414,"punctuated_word":"before,","sentiment":"neutral","sentiment_score":0.049213290214538574},{"word":"we're","start":65.96,"end":66.28,"confidence":0.9980469,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.02099533379077911},{"word":"only","start":66.28,"end":66.52,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.03156469017267227},{"word":"hoping","start":66.52,"end":66.84,"confidence":0.9980469,"punctuated_word":"hoping","sentiment":"neutral","sentiment_score":0.04141376167535782},{"word":"to","start":66.84,"end":67.08,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05919437110424042},{"word":"arrange","start":67.08,"end":67.4,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.0704173743724823},{"word":"an","start":67.4,"end":67.64,"confidence":0.9980469,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.07353498041629791},{"word":"introductory","start":67.64,"end":68.14,"confidence":0.99902344,"punctuated_word":"introductory","sentiment":"neutral","sentiment_score":0.0685681626200676},{"word":"meeting","start":68.36,"end":68.76,"confidence":0.99902344,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.07021205127239227},{"word":"with","start":68.76,"end":68.92,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.07749100029468536},{"word":"you","start":68.92,"end":69.159996,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06823678314685822},{"word":"simply","start":69.159996,"end":69.479996,"confidence":0.8798828,"punctuated_word":"simply","sentiment":"neutral","sentiment_score":0.06921663880348206},{"word":"to","start":69.479996,"end":69.64,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07309137284755707},{"word":"introduce","start":69.64,"end":70.119995,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.05691397935152054},{"word":"our","start":70.119995,"end":70.36,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.06907039135694504},{"word":"company","start":70.36,"end":70.86,"confidence":0.7714844,"punctuated_word":"company,","sentiment":"neutral","sentiment_score":0.07077731937170029},{"word":"only","start":71.285,"end":71.525,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.054755400866270065},{"word":"for","start":71.525,"end":71.685005,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04900985211133957},{"word":"future","start":71.685005,"end":72.165,"confidence":0.9980469,"punctuated_word":"future","sentiment":"neutral","sentiment_score":0.05711575224995613},{"word":"reference","start":72.165,"end":72.665,"confidence":0.9819336,"punctuated_word":"reference.","sentiment":"neutral","sentiment_score":0.05359252542257309},{"word":"and","start":73.365005,"end":73.765,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.028120990842580795},{"word":"if","start":73.765,"end":73.925,"confidence":0.9921875,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.02672205865383148},{"word":"you","start":73.925,"end":74.085,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.016645943745970726},{"word":"can","start":74.085,"end":74.245,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.017737923189997673},{"word":"remember","start":74.245,"end":74.645004,"confidence":0.9980469,"punctuated_word":"remember,","sentiment":"neutral","sentiment_score":0.027286440134048465},{"word":"sir","start":74.645004,"end":74.885,"confidence":0.9885254,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":0.02318725548684597},{"word":"because","start":74.885,"end":75.125,"confidence":1.0,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.01253359392285347},{"word":"the","start":75.125,"end":75.205,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.011398456990718842},{"word":"last","start":75.205,"end":75.445,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.0041674114763736725},{"word":"time","start":75.445,"end":75.605,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.002128876745700836},{"word":"that","start":75.605,"end":75.845,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.003103509545326233},{"word":"we","start":75.845,"end":76.085,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.01191030815243721},{"word":"called","start":76.085,"end":76.485,"confidence":1.0,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.00851745530962944},{"word":"you","start":76.485,"end":76.985,"confidence":0.99560547,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":-0.00647997111082077},{"word":"you","start":77.365005,"end":77.525,"confidence":0.50341797,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.011596038937568665},{"word":"asked","start":77.525,"end":77.765,"confidence":0.99121094,"punctuated_word":"asked","sentiment":"neutral","sentiment_score":-0.002594560384750366},{"word":"me","start":77.765,"end":77.925,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.001502636820077896},{"word":"to","start":77.925,"end":78.005005,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.012442387640476229},{"word":"call","start":78.005005,"end":78.245,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.009848695248365402},{"word":"you","start":78.245,"end":78.405,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01823270320892334},{"word":"back","start":78.405,"end":78.645004,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.00673183798789978},{"word":"again","start":78.645004,"end":78.965004,"confidence":0.99902344,"punctuated_word":"again","sentiment":"neutral","sentiment_score":-0.013358525931835176},{"word":"after","start":78.965004,"end":79.445,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.021802105009555817},{"word":"five","start":79.445,"end":79.685,"confidence":1.0,"punctuated_word":"five","sentiment":"neutral","sentiment_score":-0.0093415305018425},{"word":"to","start":79.685,"end":79.845,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01902904361486435},{"word":"six","start":79.845,"end":80.085,"confidence":1.0,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.011706262826919556},{"word":"months","start":80.085,"end":80.585,"confidence":0.7570801,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":-0.008455397561192513},{"word":"and","start":80.965004,"end":81.445,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.022769778966903687},{"word":"we're","start":81.445,"end":81.765,"confidence":0.9995117,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.029775558039546013},{"word":"hoping","start":81.765,"end":82.085,"confidence":1.0,"punctuated_word":"hoping","sentiment":"neutral","sentiment_score":0.03185797482728958},{"word":"that","start":82.085,"end":82.325005,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.04389721900224686},{"word":"you","start":82.325005,"end":82.485,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03716243803501129},{"word":"have","start":82.485,"end":82.645004,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.026201920583844185},{"word":"an","start":82.645004,"end":82.805,"confidence":0.9951172,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.033125266432762146},{"word":"available","start":82.805,"end":83.285,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.02358977124094963},{"word":"time","start":83.285,"end":83.525,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.030870195478200912},{"word":"this","start":83.525,"end":83.765,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.023511020466685295},{"word":"coming","start":83.765,"end":84.085,"confidence":1.0,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":0.00912955403327942},{"word":"week","start":84.085,"end":84.585,"confidence":0.9152832,"punctuated_word":"week,","sentiment":"neutral","sentiment_score":0.01523722056299448},{"word":"maybe","start":84.71,"end":85.11,"confidence":0.99902344,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":0.012750370427966118},{"word":"on","start":85.11,"end":85.35,"confidence":0.9921875,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.01585148274898529},{"word":"third","start":85.35,"end":85.59,"confidence":0.9863281,"punctuated_word":"third","sentiment":"neutral","sentiment_score":0.01582740806043148},{"word":"or","start":85.59,"end":85.909996,"confidence":0.9980469,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.009174559265375136},{"word":"fourth","start":85.909996,"end":86.149994,"confidence":0.99316406,"punctuated_word":"fourth","sentiment":"neutral","sentiment_score":0.022163907065987587},{"word":"week","start":86.149994,"end":86.649994,"confidence":0.9902344,"punctuated_word":"week","sentiment":"neutral","sentiment_score":0.009046167135238647},{"word":"of","start":88.31,"end":88.81,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.004697797819972038},{"word":"this","start":90.46999,"end":90.96999,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.036745890974998474},{"word":"month","start":92.62999,"end":93.12999,"confidence":0.9543457,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":-0.03575803339481354},{"word":"mhmm","start":94.78999,"end":95.28999,"confidence":0.98950195,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.09112429618835448},{"word":"mhmm","start":97.03,"end":97.53,"confidence":0.8980713,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.13377812504768372},{"word":"mhmm","start":97.545,"end":98.045,"confidence":0.87597656,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.08495129644870758},{"word":"mhmm","start":102.265,"end":102.765,"confidence":0.8401489,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0536881610751152},{"word":"oh","start":102.905,"end":103.305,"confidence":0.6826172,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.03602031245827675},{"word":"okay","start":103.305,"end":103.805,"confidence":0.9321289,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.03740917146205902},{"word":"no","start":104.505,"end":104.665,"confidence":0.98291016,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.029859744012355804},{"word":"no","start":104.665,"end":104.905,"confidence":0.53759766,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.04901493713259697},{"word":"worries","start":104.905,"end":105.225,"confidence":0.75805664,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.0732518881559372},{"word":"that","start":105.225,"end":105.384995,"confidence":0.8569336,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.2005201280117035},{"word":"that","start":105.384995,"end":105.545,"confidence":0.7597656,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.16381922364234924},{"word":"would","start":105.545,"end":105.784996,"confidence":0.89501953,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.16814562678337097},{"word":"be","start":105.784996,"end":105.945,"confidence":0.984375,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1693831980228424},{"word":"a","start":105.945,"end":106.024994,"confidence":0.9770508,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.283297061920166},{"word":"good","start":106.024994,"end":106.185,"confidence":0.9453125,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.27290475368499756},{"word":"chat","start":106.185,"end":106.505,"confidence":0.7687988,"punctuated_word":"chat.","sentiment":"neutral","sentiment_score":0.3005547821521759},{"word":"okay","start":106.505,"end":106.825,"confidence":0.9655762,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.15497559309005737},{"word":"no","start":106.825,"end":106.985,"confidence":0.9482422,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.0498216450214386},{"word":"no","start":106.985,"end":107.145,"confidence":0.74072266,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.030547861009836197},{"word":"worries","start":107.145,"end":107.545,"confidence":0.99902344,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.05051841586828232},{"word":"thank","start":107.545,"end":107.784996,"confidence":0.9941406,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.1932920217514038},{"word":"you","start":107.784996,"end":108.185,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.1967366933822632},{"word":"bye","start":108.185,"end":108.345,"confidence":0.9980469,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.0991872176527977},{"word":"bye","start":108.345,"end":108.845,"confidence":0.9970703,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.08729417622089386}],"paragraphs":{"transcript":"\nYeah. Good morning. Chad, it's Ronald from Cloud Solution IT. How are you doing today? I'm doing wonderful.\n\nThank you for asking. Chad, I am not so sure if you can still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, Chad, it's Cloud Solution IT. Yeah.\n\nSir, once again, cloud solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And the reason for my call today, Chad, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company, only for future reference. And if you can remember, sir, because the last time that we called you, you asked me to call you back again after five to six months. And we're hoping that you have an available time this coming week, maybe on third or fourth week of this month.\n\nMhmm. Mhmm. Mhmm. Mhmm. Oh, okay.\n\nNo no worries. That that would be a good chat. Okay. No no worries. Thank you.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":4.08,"end":4.4,"sentiment":"neutral","sentiment_score":0.11300244927406312},{"text":"Good morning.","start":4.4,"end":5.06,"sentiment":"positive","sentiment_score":0.3713168203830719},{"text":"Chad, it's Ronald from Cloud Solution IT.","start":5.44,"end":9.22,"sentiment":"neutral","sentiment_score":0.24005905645234243},{"text":"How are you doing today?","start":9.92,"end":11.059999,"sentiment":"neutral","sentiment_score":0.2302113026380539},{"text":"I'm doing wonderful.","start":12.88,"end":14.179999,"sentiment":"positive","sentiment_score":0.7202748457590739}],"sentiment":"neutral","sentiment_score":0.32488502975967193,"num_words":18,"start":4.08,"end":14.179999},{"sentences":[{"text":"Thank you for asking.","start":14.32,"end":15.38,"sentiment":"positive","sentiment_score":0.6333477199077606},{"text":"Chad, I am not so sure if you can still remember the company because the last time that we touched base with you, it was October of last year.","start":16.135,"end":24.634998,"sentiment":"neutral","sentiment_score":-0.0018169790955966916},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start":25.175,"end":35.3,"sentiment":"neutral","sentiment_score":0.017387877770320134},{"text":"Name of the company again, Chad, it's Cloud Solution IT.","start":36.32,"end":39.62,"sentiment":"neutral","sentiment_score":0.014896466955542564},{"text":"Yeah.","start":43.36,"end":43.815,"sentiment":"neutral","sentiment_score":0.03142719343304634}],"sentiment":"neutral","sentiment_score":0.04409243730487118,"num_words":71,"start":14.32,"end":43.815},{"sentences":[{"text":"Sir, once again, cloud solution IT, we are a managed service provider.","start":44.695,"end":48.555,"sentiment":"neutral","sentiment_score":0.04407959819460908},{"text":"We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more.","start":49.335,"end":61.1,"sentiment":"neutral","sentiment_score":0.05719136521220207},{"text":"And the reason for my call today, Chad, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company, only for future reference.","start":61.559998,"end":72.665,"sentiment":"neutral","sentiment_score":0.05442906231168778},{"text":"And if you can remember, sir, because the last time that we called you, you asked me to call you back again after five to six months.","start":73.365005,"end":80.585,"sentiment":"neutral","sentiment_score":0.0006332073222707819},{"text":"And we're hoping that you have an available time this coming week, maybe on third or fourth week of this month.","start":80.965004,"end":93.12999,"sentiment":"neutral","sentiment_score":0.016387413610659894}],"sentiment":"neutral","sentiment_score":0.034545452791619406,"num_words":116,"start":44.695,"end":93.12999},{"sentences":[{"text":"Mhmm.","start":94.78999,"end":95.28999,"sentiment":"neutral","sentiment_score":-0.09112429618835448},{"text":"Mhmm.","start":97.03,"end":97.53,"sentiment":"neutral","sentiment_score":-0.13377812504768372},{"text":"Mhmm.","start":97.545,"end":98.045,"sentiment":"neutral","sentiment_score":-0.08495129644870758},{"text":"Mhmm.","start":102.265,"end":102.765,"sentiment":"neutral","sentiment_score":0.0536881610751152},{"text":"Oh, okay.","start":102.905,"end":103.805,"sentiment":"neutral","sentiment_score":0.036714741960167885}],"sentiment":"neutral","sentiment_score":-0.03045601211488247,"num_words":6,"start":94.78999,"end":103.805},{"sentences":[{"text":"No no worries.","start":104.505,"end":105.225,"sentiment":"neutral","sentiment_score":0.05070885643362999},{"text":"That that would be a good chat.","start":105.225,"end":106.505,"sentiment":"neutral","sentiment_score":0.22266068203108652},{"text":"Okay.","start":106.505,"end":106.825,"sentiment":"neutral","sentiment_score":0.15497559309005737},{"text":"No no worries.","start":106.825,"end":107.545,"sentiment":"neutral","sentiment_score":0.04362930729985237},{"text":"Thank you.","start":107.545,"end":108.185,"sentiment":"neutral","sentiment_score":0.1950143575668335}],"sentiment":"neutral","sentiment_score":0.14916522335261106,"num_words":16,"start":104.505,"end":108.185},{"sentences":[{"text":"Bye bye.","start":108.185,"end":108.845,"sentiment":"neutral","sentiment_score":0.09324069693684578}],"sentiment":"neutral","sentiment_score":0.09324069693684578,"num_words":2,"start":108.185,"end":108.845}]}}]},{"alternatives":[{"transcript":"Hello. Chad speaking. Yeah. Good. How are you? Yep. Yeah. Yeah. I've got a whole IT team here, so I won't yeah. I'm not looking to, yeah, start any new relationships. I've got enough on my plate. Yeah. Yeah. Thanks anyway. Alright. Thank you. Alright. Take care. Bye.","confidence":0.9819336,"words":[{"word":"hello","start":1.4399999,"end":1.8399999,"confidence":0.8359375,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.024089153856039047},{"word":"chad","start":1.8399999,"end":2.08,"confidence":0.9086914,"punctuated_word":"Chad","sentiment":"neutral","sentiment_score":0.019813362509012222},{"word":"speaking","start":2.08,"end":2.58,"confidence":0.9902344,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.02543311193585396},{"word":"yeah","start":11.28,"end":11.5199995,"confidence":0.7573242,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.22495561838150024},{"word":"good","start":11.5199995,"end":11.759999,"confidence":0.9951172,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.35644492506980896},{"word":"how","start":11.759999,"end":12.0,"confidence":0.9970703,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.2632955312728882},{"word":"are","start":12.0,"end":12.08,"confidence":0.9819336,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.21724794805049896},{"word":"you","start":12.08,"end":12.405,"confidence":0.9819336,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.32630306482315063},{"word":"yep","start":42.335003,"end":42.835003,"confidence":0.94628906,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.021541772410273552},{"word":"yeah","start":89.130005,"end":89.630005,"confidence":0.7570801,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0009674103930592536},{"word":"yeah","start":90.01,"end":90.51,"confidence":0.8798828,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.008223040029406548},{"word":"i've","start":90.57001,"end":90.73,"confidence":0.99658203,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.0360306054353714},{"word":"got","start":90.73,"end":91.05,"confidence":0.9980469,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.03742678463459015},{"word":"a","start":91.05,"end":91.21001,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03302256762981415},{"word":"whole","start":91.21001,"end":91.53001,"confidence":0.9970703,"punctuated_word":"whole","sentiment":"neutral","sentiment_score":-0.03879605233669281},{"word":"it","start":91.53001,"end":92.03001,"confidence":0.9902344,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.03310351446270943},{"word":"team","start":92.490005,"end":92.73,"confidence":0.98828125,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.04269818216562271},{"word":"here","start":92.73,"end":93.130005,"confidence":0.76782227,"punctuated_word":"here,","sentiment":"neutral","sentiment_score":-0.040570326149463654},{"word":"so","start":93.130005,"end":93.630005,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.05441408231854439},{"word":"i","start":93.850006,"end":94.090004,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0816756933927536},{"word":"won't","start":94.090004,"end":94.33,"confidence":0.8562012,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":-0.07998988032341003},{"word":"yeah","start":94.41,"end":94.73,"confidence":0.9719238,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.09481465816497804},{"word":"i'm","start":94.73,"end":94.89,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.10934965312480928},{"word":"not","start":94.89,"end":95.05,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1603587120771408},{"word":"looking","start":95.05,"end":95.450005,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.14629311859607697},{"word":"to","start":95.450005,"end":95.950005,"confidence":0.93481445,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":-0.18530088663101196},{"word":"yeah","start":96.490005,"end":96.945,"confidence":0.9694824,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.15734335780143738},{"word":"start","start":97.185,"end":97.425,"confidence":0.9951172,"punctuated_word":"start","sentiment":"neutral","sentiment_score":-0.15898911654949188},{"word":"any","start":97.425,"end":97.905,"confidence":0.99902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.13194045424461365},{"word":"new","start":97.905,"end":98.145,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.10118687897920609},{"word":"relationships","start":98.145,"end":98.645,"confidence":0.8215332,"punctuated_word":"relationships.","sentiment":"neutral","sentiment_score":-0.10394522547721864},{"word":"i've","start":98.784996,"end":99.025,"confidence":0.8046875,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.11718134582042694},{"word":"got","start":99.025,"end":99.525,"confidence":0.96875,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.13649675250053406},{"word":"enough","start":100.145,"end":100.465,"confidence":0.96533203,"punctuated_word":"enough","sentiment":"neutral","sentiment_score":-0.07170990109443665},{"word":"on","start":100.465,"end":100.625,"confidence":0.9091797,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.05694608390331268},{"word":"my","start":100.625,"end":100.784996,"confidence":0.9951172,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.11368156969547272},{"word":"plate","start":100.784996,"end":101.104996,"confidence":0.83862305,"punctuated_word":"plate.","sentiment":"neutral","sentiment_score":-0.08089818805456161},{"word":"yeah","start":101.104996,"end":101.425,"confidence":0.9812012,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.010552780702710152},{"word":"yeah","start":101.425,"end":101.925,"confidence":0.97094727,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03885975480079651},{"word":"thanks","start":102.225,"end":102.625,"confidence":0.9863281,"punctuated_word":"Thanks","sentiment":"neutral","sentiment_score":0.10064883530139924},{"word":"anyway","start":102.625,"end":103.125,"confidence":0.8383789,"punctuated_word":"anyway.","sentiment":"neutral","sentiment_score":0.05319235473871231},{"word":"alright","start":104.545,"end":105.045,"confidence":0.97631836,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.0392787829041481},{"word":"thank","start":105.104996,"end":105.345,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.16861402988433838},{"word":"you","start":105.345,"end":105.845,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2033204436302185},{"word":"alright","start":105.905,"end":106.385,"confidence":0.9785156,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1960584968328476},{"word":"take","start":106.385,"end":106.705,"confidence":0.66796875,"punctuated_word":"Take","sentiment":"neutral","sentiment_score":0.18797922134399417},{"word":"care","start":106.705,"end":107.025,"confidence":0.99853516,"punctuated_word":"care.","sentiment":"neutral","sentiment_score":0.14330050349235535},{"word":"bye","start":107.025,"end":107.525,"confidence":0.9951172,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.045505210757255554}],"paragraphs":{"transcript":"\nHello. Chad speaking. Yeah. Good. How are you?\n\nYep. Yeah. Yeah. I've got a whole IT team here, so I won't yeah. I'm not looking to, yeah, start any new relationships.\n\nI've got enough on my plate. Yeah. Yeah. Thanks anyway. Alright.\n\nThank you. Alright. Take care. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.024089153856039047},{"text":"Chad speaking.","start":1.8399999,"end":2.58,"sentiment":"neutral","sentiment_score":0.02262323722243309},{"text":"Yeah.","start":11.28,"end":11.5199995,"sentiment":"neutral","sentiment_score":0.22495561838150024},{"text":"Good.","start":11.5199995,"end":11.759999,"sentiment":"positive","sentiment_score":0.35644492506980896},{"text":"How are you?","start":11.759999,"end":12.405,"sentiment":"neutral","sentiment_score":0.26894884804884595}],"sentiment":"neutral","sentiment_score":0.18219783948734403,"num_words":8,"start":1.4399999,"end":12.405},{"sentences":[{"text":"Yep.","start":42.335003,"end":42.835003,"sentiment":"neutral","sentiment_score":0.021541772410273552},{"text":"Yeah.","start":89.130005,"end":89.630005,"sentiment":"neutral","sentiment_score":0.0009674103930592536},{"text":"Yeah.","start":90.01,"end":90.51,"sentiment":"neutral","sentiment_score":-0.008223040029406548},{"text":"I've got a whole IT team here, so I won't yeah.","start":90.57001,"end":94.73,"sentiment":"neutral","sentiment_score":-0.052049304273995484},{"text":"I'm not looking to, yeah, start any new relationships.","start":94.73,"end":98.645,"sentiment":"neutral","sentiment_score":-0.13941193372011185}],"sentiment":"neutral","sentiment_score":-0.07882450468352308,"num_words":23,"start":42.335003,"end":98.645},{"sentences":[{"text":"I've got enough on my plate.","start":98.784996,"end":101.104996,"sentiment":"neutral","sentiment_score":-0.09615230684479077},{"text":"Yeah.","start":101.104996,"end":101.425,"sentiment":"neutral","sentiment_score":0.010552780702710152},{"text":"Yeah.","start":101.425,"end":101.925,"sentiment":"neutral","sentiment_score":0.03885975480079651},{"text":"Thanks anyway.","start":102.225,"end":103.125,"sentiment":"neutral","sentiment_score":0.07692059502005577},{"text":"Alright.","start":104.545,"end":105.045,"sentiment":"neutral","sentiment_score":0.0392787829041481}],"sentiment":"neutral","sentiment_score":-0.030398302965543487,"num_words":11,"start":98.784996,"end":105.045},{"sentences":[{"text":"Thank you.","start":105.104996,"end":105.845,"sentiment":"neutral","sentiment_score":0.18596723675727844},{"text":"Alright.","start":105.905,"end":106.385,"sentiment":"neutral","sentiment_score":0.1960584968328476},{"text":"Take care.","start":106.385,"end":107.025,"sentiment":"neutral","sentiment_score":0.16563986241817474},{"text":"Bye.","start":107.025,"end":107.525,"sentiment":"neutral","sentiment_score":0.045505210757255554}],"sentiment":"neutral","sentiment_score":0.1574629843235016,"num_words":6,"start":105.104996,"end":107.525}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Chad speaking.\n\nChannel 0: Yeah. Good morning. Chad, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Yeah. Good. How are you?\n\nChannel 0: I'm doing wonderful. Thank you for asking. Chad, I am not so sure if you can still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, Chad, it's Cloud Solution IT.\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Sir, once again, cloud solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And the reason for my call today, Chad, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company, only for future reference. And if you can remember, sir, because the last time that we called you, you asked me to call you back again after five to six months.\n\nAnd we're hoping that you have an available time this coming week, maybe on third or fourth week of\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: this\n\nChannel 1: I've got a whole IT team\n\nChannel 0: month.\n\nChannel 1: here, so I won't yeah. I'm\n\nChannel 0: Mhmm.\n\nChannel 1: not looking to, yeah,\n\nChannel 0: Mhmm.\n\nChannel 1: start any\n\nChannel 0: Mhmm.\n\nChannel 1: new relationships. I've got enough on my plate. Yeah. Yeah. Thanks\n\nChannel 0: Mhmm.\n\nChannel 1: anyway.\n\nChannel 0: Oh, okay. No\n\nChannel 1: Alright.\n\nChannel 0: no worries.\n\nChannel 1: Thank\n\nChannel 0: That\n\nChannel 1: you.\n\nChannel 0: that would be\n\nChannel 1: Alright.\n\nChannel 0: a good chat.\n\nChannel 1: Take\n\nChannel 0: Okay.\n\nChannel 1: care.\n\nChannel 0: No no\n\nChannel 1: Bye.\n\nChannel 0: worries. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.024089153856039047},{"text":"Chad speaking.","start":1.8399999,"end":2.58,"sentiment":"neutral","sentiment_score":0.02262323722243309}],"sentiment":"neutral","sentiment_score":0.023111876100301743,"channel":1,"num_words":3,"start":1.4399999,"end":2.58},{"sentences":[{"text":"Yeah.","start":4.08,"end":4.4,"sentiment":"neutral","sentiment_score":0.11300244927406312},{"text":"Good morning.","start":4.4,"end":5.06,"sentiment":"positive","sentiment_score":0.3713168203830719},{"text":"Chad, it's Ronald from Cloud Solution IT.","start":5.44,"end":9.22,"sentiment":"neutral","sentiment_score":0.24005905645234243},{"text":"How are you doing today?","start":9.92,"end":11.059999,"sentiment":"neutral","sentiment_score":0.2302113026380539}],"sentiment":"neutral","sentiment_score":0.24580706655979156,"channel":0,"num_words":15,"start":4.08,"end":11.059999},{"sentences":[{"text":"Yeah.","start":11.28,"end":11.5199995,"sentiment":"neutral","sentiment_score":0.22495561838150024},{"text":"Good.","start":11.5199995,"end":11.759999,"sentiment":"positive","sentiment_score":0.35644492506980896},{"text":"How are you?","start":11.759999,"end":12.405,"sentiment":"neutral","sentiment_score":0.26894884804884595}],"sentiment":"neutral","sentiment_score":0.2776494175195694,"channel":1,"num_words":5,"start":11.28,"end":12.405},{"sentences":[{"text":"I'm doing wonderful.","start":12.88,"end":14.179999,"sentiment":"positive","sentiment_score":0.7202748457590739},{"text":"Thank you for asking.","start":14.32,"end":15.38,"sentiment":"positive","sentiment_score":0.6333477199077606},{"text":"Chad, I am not so sure if you can still remember the company because the last time that we touched base with you, it was October of last year.","start":16.135,"end":24.634998,"sentiment":"neutral","sentiment_score":-0.0018169790955966916},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start":25.175,"end":35.3,"sentiment":"neutral","sentiment_score":0.017387877770320134},{"text":"Name of the company again, Chad, it's Cloud Solution IT.","start":36.32,"end":39.62,"sentiment":"neutral","sentiment_score":0.014896466955542564}],"sentiment":"neutral","sentiment_score":0.07205425195191821,"channel":0,"num_words":73,"start":12.88,"end":39.62},{"sentences":[{"text":"Yep.","start":42.335003,"end":42.835003,"sentiment":"neutral","sentiment_score":0.021541772410273552}],"sentiment":"neutral","sentiment_score":0.021541772410273552,"channel":1,"num_words":1,"start":42.335003,"end":42.835003},{"sentences":[{"text":"Yeah.","start":43.36,"end":43.815,"sentiment":"neutral","sentiment_score":0.03142719343304634},{"text":"Sir, once again, cloud solution IT, we are a managed service provider.","start":44.695,"end":48.555,"sentiment":"neutral","sentiment_score":0.04407959819460908},{"text":"We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more.","start":49.335,"end":61.1,"sentiment":"neutral","sentiment_score":0.05719136521220207},{"text":"And the reason for my call today, Chad, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company, only for future reference.","start":61.559998,"end":72.665,"sentiment":"neutral","sentiment_score":0.05442906231168778},{"text":"And if you can remember, sir, because the last time that we called you, you asked me to call you back again after five to six months.","start":73.365005,"end":80.585,"sentiment":"neutral","sentiment_score":0.0006332073222707819}],"sentiment":"neutral","sentiment_score":0.03848504199413583,"channel":0,"num_words":96,"start":43.36,"end":80.585},{"sentences":[{"text":"And we're hoping that you have an available time this coming week, maybe on third or fourth week of","start":80.965004,"end":88.81,"sentiment":"neutral","sentiment_score":0.021928400536508935}],"sentiment":"neutral","sentiment_score":0.021928400536508935,"channel":0,"num_words":19,"start":80.965004,"end":88.81},{"sentences":[{"text":"Yeah.","start":89.130005,"end":89.630005,"sentiment":"neutral","sentiment_score":0.0009674103930592536},{"text":"Yeah.","start":90.01,"end":90.51,"sentiment":"neutral","sentiment_score":-0.008223040029406548}],"sentiment":"neutral","sentiment_score":-0.003627814818173647,"channel":1,"num_words":2,"start":89.130005,"end":90.51},{"sentences":[{"text":"this","start":90.46999,"end":90.96999,"sentiment":"neutral","sentiment_score":-0.036745890974998474}],"sentiment":"neutral","sentiment_score":-0.036745890974998474,"channel":0,"num_words":1,"start":90.46999,"end":90.96999},{"sentences":[{"text":"I've got a whole IT team","start":90.57001,"end":92.73,"sentiment":"neutral","sentiment_score":-0.03684628444413344}],"sentiment":"neutral","sentiment_score":-0.03684628444413344,"channel":1,"num_words":6,"start":90.57001,"end":92.73},{"sentences":[{"text":"month.","start":92.62999,"end":93.12999,"sentiment":"neutral","sentiment_score":-0.03575803339481354}],"sentiment":"neutral","sentiment_score":-0.03575803339481354,"channel":0,"num_words":1,"start":92.62999,"end":93.12999},{"sentences":[{"text":"here, so I won't yeah.","start":92.73,"end":94.73,"sentiment":"neutral","sentiment_score":-0.07029292806982994},{"text":"I'm","start":94.73,"end":94.89,"sentiment":"neutral","sentiment_score":-0.10934965312480928}],"sentiment":"neutral","sentiment_score":-0.07680238224565983,"channel":1,"num_words":6,"start":92.73,"end":94.89},{"sentences":[{"text":"Mhmm.","start":94.78999,"end":95.28999,"sentiment":"neutral","sentiment_score":-0.09112429618835448}],"sentiment":"neutral","sentiment_score":-0.09112429618835448,"channel":0,"num_words":1,"start":94.78999,"end":95.28999},{"sentences":[{"text":"not looking to, yeah,","start":94.89,"end":96.945,"sentiment":"neutral","sentiment_score":-0.16232401877641678}],"sentiment":"neutral","sentiment_score":-0.16232401877641678,"channel":1,"num_words":4,"start":94.89,"end":96.945},{"sentences":[{"text":"Mhmm.","start":97.03,"end":97.53,"sentiment":"neutral","sentiment_score":-0.13377812504768372}],"sentiment":"neutral","sentiment_score":-0.13377812504768372,"channel":0,"num_words":1,"start":97.03,"end":97.53},{"sentences":[{"text":"start any","start":97.185,"end":97.905,"sentiment":"neutral","sentiment_score":-0.14546478539705276}],"sentiment":"neutral","sentiment_score":-0.14546478539705276,"channel":1,"num_words":2,"start":97.185,"end":97.905},{"sentences":[{"text":"Mhmm.","start":97.545,"end":98.045,"sentiment":"neutral","sentiment_score":-0.08495129644870758}],"sentiment":"neutral","sentiment_score":-0.08495129644870758,"channel":0,"num_words":1,"start":97.545,"end":98.045},{"sentences":[{"text":"new relationships.","start":97.905,"end":98.645,"sentiment":"neutral","sentiment_score":-0.10256605222821236},{"text":"I've got enough on my plate.","start":98.784996,"end":101.104996,"sentiment":"neutral","sentiment_score":-0.09615230684479077},{"text":"Yeah.","start":101.104996,"end":101.425,"sentiment":"neutral","sentiment_score":0.010552780702710152},{"text":"Yeah.","start":101.425,"end":101.925,"sentiment":"neutral","sentiment_score":0.03885975480079651},{"text":"Thanks","start":102.225,"end":102.625,"sentiment":"neutral","sentiment_score":0.10064883530139924}],"sentiment":"neutral","sentiment_score":-0.05745314315638759,"channel":1,"num_words":11,"start":97.905,"end":102.625},{"sentences":[{"text":"Mhmm.","start":102.265,"end":102.765,"sentiment":"neutral","sentiment_score":0.0536881610751152}],"sentiment":"neutral","sentiment_score":0.0536881610751152,"channel":0,"num_words":1,"start":102.265,"end":102.765},{"sentences":[{"text":"anyway.","start":102.625,"end":103.125,"sentiment":"neutral","sentiment_score":0.05319235473871231}],"sentiment":"neutral","sentiment_score":0.05319235473871231,"channel":1,"num_words":1,"start":102.625,"end":103.125},{"sentences":[{"text":"Oh, okay.","start":102.905,"end":103.805,"sentiment":"neutral","sentiment_score":0.036714741960167885},{"text":"No","start":104.505,"end":104.665,"sentiment":"neutral","sentiment_score":0.029859744012355804}],"sentiment":"neutral","sentiment_score":0.03442974264423052,"channel":0,"num_words":3,"start":102.905,"end":104.665},{"sentences":[{"text":"Alright.","start":104.545,"end":105.045,"sentiment":"neutral","sentiment_score":0.0392787829041481}],"sentiment":"neutral","sentiment_score":0.0392787829041481,"channel":1,"num_words":1,"start":104.545,"end":105.045},{"sentences":[{"text":"no worries.","start":104.665,"end":105.225,"sentiment":"neutral","sentiment_score":0.06113341264426708}],"sentiment":"neutral","sentiment_score":0.06113341264426708,"channel":0,"num_words":2,"start":104.665,"end":105.225},{"sentences":[{"text":"Thank","start":105.104996,"end":105.345,"sentiment":"neutral","sentiment_score":0.16861402988433838}],"sentiment":"neutral","sentiment_score":0.16861402988433838,"channel":1,"num_words":1,"start":105.104996,"end":105.345},{"sentences":[{"text":"That","start":105.225,"end":105.384995,"sentiment":"neutral","sentiment_score":0.2005201280117035}],"sentiment":"neutral","sentiment_score":0.2005201280117035,"channel":0,"num_words":1,"start":105.225,"end":105.384995},{"sentences":[{"text":"you.","start":105.345,"end":105.845,"sentiment":"neutral","sentiment_score":0.2033204436302185}],"sentiment":"neutral","sentiment_score":0.2033204436302185,"channel":1,"num_words":1,"start":105.345,"end":105.845},{"sentences":[{"text":"that would be","start":105.384995,"end":105.945,"sentiment":"neutral","sentiment_score":0.16711601614952087}],"sentiment":"neutral","sentiment_score":0.16711601614952087,"channel":0,"num_words":3,"start":105.384995,"end":105.945},{"sentences":[{"text":"Alright.","start":105.905,"end":106.385,"sentiment":"neutral","sentiment_score":0.1960584968328476}],"sentiment":"neutral","sentiment_score":0.1960584968328476,"channel":1,"num_words":1,"start":105.905,"end":106.385},{"sentences":[{"text":"a good chat.","start":105.945,"end":106.505,"sentiment":"neutral","sentiment_score":0.28558553258577984}],"sentiment":"neutral","sentiment_score":0.28558553258577984,"channel":0,"num_words":3,"start":105.945,"end":106.505},{"sentences":[{"text":"Take","start":106.385,"end":106.705,"sentiment":"neutral","sentiment_score":0.18797922134399417}],"sentiment":"neutral","sentiment_score":0.18797922134399417,"channel":1,"num_words":1,"start":106.385,"end":106.705},{"sentences":[{"text":"Okay.","start":106.505,"end":106.825,"sentiment":"neutral","sentiment_score":0.15497559309005737}],"sentiment":"neutral","sentiment_score":0.15497559309005737,"channel":0,"num_words":1,"start":106.505,"end":106.825},{"sentences":[{"text":"care.","start":106.705,"end":107.025,"sentiment":"neutral","sentiment_score":0.14330050349235535}],"sentiment":"neutral","sentiment_score":0.14330050349235535,"channel":1,"num_words":1,"start":106.705,"end":107.025},{"sentences":[{"text":"No no","start":106.825,"end":107.145,"sentiment":"neutral","sentiment_score":0.0401847530156374}],"sentiment":"neutral","sentiment_score":0.0401847530156374,"channel":0,"num_words":2,"start":106.825,"end":107.145},{"sentences":[{"text":"Bye.","start":107.025,"end":107.525,"sentiment":"neutral","sentiment_score":0.045505210757255554}],"sentiment":"neutral","sentiment_score":0.045505210757255554,"channel":1,"num_words":1,"start":107.025,"end":107.525},{"sentences":[{"text":"worries.","start":107.145,"end":107.545,"sentiment":"neutral","sentiment_score":0.05051841586828232},{"text":"Thank you.","start":107.545,"end":108.185,"sentiment":"neutral","sentiment_score":0.1950143575668335},{"text":"Bye bye.","start":108.185,"end":108.845,"sentiment":"neutral","sentiment_score":0.09324069693684578}],"sentiment":"neutral","sentiment_score":0.12540570497512818,"channel":0,"num_words":5,"start":107.145,"end":108.845}]},"summary":{"result":"success","short":"The customer, Ronald, is calling the company Cloud Solutions IT to introduce their managed service provider and Microsoft- trusted partner. He is hoping to schedule an introductory meeting with the CTO and the representative to discuss their services. The customer is only interested in setting up an appointment for the upcoming third or fourth week of the current month."},"intents":{"segments":[{"text":"Chad, I am not so sure if you can still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, Chad, it's Cloud Solution IT. Yep.","start_word":30,"end_word":96,"intents":[{"intent":"Inquire about company","confidence_score":0.0005261146}]}]},"sentiments":{"segments":[{"text":"Hello. Chad speaking. Yeah.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.04558451846241951},{"text":"Good morning.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.3729027211666107},{"text":"Chad, it's Ronald from Cloud Solution IT. How are you doing today? Yeah.","start_word":6,"end_word":18,"sentiment":"neutral","sentiment_score":0.2473689168691635},{"text":"Good.","start_word":19,"end_word":19,"sentiment":"positive","sentiment_score":0.35644492506980896},{"text":"How are you?","start_word":20,"end_word":22,"sentiment":"neutral","sentiment_score":0.2832874059677124},{"text":"I'm doing wonderful. Thank you for asking.","start_word":23,"end_word":29,"sentiment":"positive","sentiment_score":0.6747522354125977},{"text":"Chad, I am not so sure if you can still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, Chad, it's Cloud Solution IT. Yep. Yeah. Sir, once again, cloud solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And the reason for my call today, Chad, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company, only for future reference. And if you can remember, sir, because the last time that we called you, you asked me to call you back again after five to six months. And we're hoping that you have an available time this coming week, maybe on third or fourth week of Yeah. Yeah. this I've got a whole IT team month. here, so I won't yeah. I'm Mhmm. not looking to, yeah, Mhmm. start any Mhmm. new relationships. I've got enough on my plate. Yeah. Yeah. Thanks Mhmm. anyway. Oh, okay. No Alright. no worries. Thank That you. that would be Alright. a good chat. Take Okay. care. No no Bye. worries. Thank you. Bye bye.","start_word":30,"end_word":276,"sentiment":"neutral","sentiment_score":0.021981582045555115}],"average":{"sentiment":"neutral","sentiment_score":0.05859148025512696}}}}