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Good afternoon. This is Maureen from Airtel tech support. How can I assist you? Mhmm.\n\nMay I know where they mhmm. Okay. I see. So since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Retail India.\n\nSo I suggest you contact them directly, yeah, because they're the one who have your account. Okay. You're welcome. Bye. 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My wife's number is SIM card is not working, Airtel. She has an Indian Indian number. Okay. Got it.\n\nGot it. Thank you. Yeah. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":7.12,"end":7.62,"sentiment":"neutral","sentiment_score":-0.12744812667369845},{"text":"My wife's number is SIM card is not working, Airtel.","start":8.4,"end":12.179999,"sentiment":"negative","sentiment_score":-0.42915997207164763},{"text":"She has an Indian Indian number.","start":13.955001,"end":16.135,"sentiment":"neutral","sentiment_score":-0.07136292941868305},{"text":"Okay.","start":31.46,"end":31.94,"sentiment":"neutral","sentiment_score":-0.01466242503374815},{"text":"Got it.","start":31.94,"end":32.42,"sentiment":"neutral","sentiment_score":0.02219271007925272}],"sentiment":"neutral","sentiment_score":-0.2408751214388758,"num_words":20,"start":7.12,"end":32.42},{"sentences":[{"text":"Got it.","start":32.42,"end":33.16,"sentiment":"neutral","sentiment_score":0.010646275244653225},{"text":"Thank you.","start":36.739998,"end":37.48,"sentiment":"neutral","sentiment_score":0.3122815042734146},{"text":"Yeah.","start":40.34,"end":40.5,"sentiment":"neutral","sentiment_score":0.166049063205719},{"text":"Bye.","start":40.5,"end":40.9,"sentiment":"neutral","sentiment_score":0.13582158088684082},{"text":"Bye.","start":40.9,"end":41.4,"sentiment":"neutral","sentiment_score":0.06239360570907593}],"sentiment":"neutral","sentiment_score":0.14430282983396733,"num_words":7,"start":32.42,"end":41.4}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you?\n\nChannel 1: Hi. My wife's number is SIM card is not working, Airtel.\n\nChannel 0: Mhmm. May\n\nChannel 1: She\n\nChannel 0: I know\n\nChannel 1: has an\n\nChannel 0: where\n\nChannel 1: Indian\n\nChannel 0: they\n\nChannel 1: Indian number.\n\nChannel 0: mhmm. Okay. I see. So since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Retail India.\n\nSo I suggest\n\nChannel 1: Okay.\n\nChannel 0: you\n\nChannel 1: Got it.\n\nChannel 0: contact\n\nChannel 1: Got it.\n\nChannel 0: them directly, yeah, because they're the one who have your account.\n\nChannel 1: Thank you.\n\nChannel 0: Okay. You're welcome. Bye. Have a great day.\n\nChannel 1: Yeah. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":0.12788125872612},{"text":"Good afternoon.","start":1.8399999,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.29899953305721283},{"text":"This is Maureen from Airtel tech support.","start":2.6399999,"end":4.9,"sentiment":"neutral","sentiment_score":0.2542961537837982},{"text":"How can I assist you?","start":5.2,"end":6.5,"sentiment":"neutral","sentiment_score":0.261682853102684}],"sentiment":"neutral","sentiment_score":0.2542911777893702,"channel":0,"num_words":15,"start":1.28,"end":6.5},{"sentences":[{"text":"Hi.","start":7.12,"end":7.62,"sentiment":"neutral","sentiment_score":-0.12744812667369845},{"text":"My wife's number is SIM card is not working, Airtel.","start":8.4,"end":12.179999,"sentiment":"negative","sentiment_score":-0.42915997207164763}],"sentiment":"negative","sentiment_score":-0.40173162249001587,"channel":1,"num_words":11,"start":7.12,"end":12.179999},{"sentences":[{"text":"Mhmm.","start":13.2,"end":13.665,"sentiment":"neutral","sentiment_score":-0.07898813486099243},{"text":"May","start":13.905,"end":14.025,"sentiment":"neutral","sentiment_score":-0.029613452032208443}],"sentiment":"neutral","sentiment_score":-0.05430079344660044,"channel":0,"num_words":2,"start":13.2,"end":14.025},{"sentences":[{"text":"She","start":13.955001,"end":14.195001,"sentiment":"neutral","sentiment_score":-0.043457213789224625}],"sentiment":"neutral","sentiment_score":-0.043457213789224625,"channel":1,"num_words":1,"start":13.955001,"end":14.195001},{"sentences":[{"text":"I 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number.","start":15.475,"end":16.135,"sentiment":"neutral","sentiment_score":-0.10324274748563766}],"sentiment":"neutral","sentiment_score":-0.10324274748563766,"channel":1,"num_words":2,"start":15.475,"end":16.135},{"sentences":[{"text":"mhmm.","start":16.865,"end":17.105,"sentiment":"neutral","sentiment_score":-0.035457223653793335},{"text":"Okay.","start":17.105,"end":17.345,"sentiment":"neutral","sentiment_score":-0.025980187579989433},{"text":"I see.","start":17.345,"end":18.005,"sentiment":"neutral","sentiment_score":-0.03647434711456299},{"text":"So since we are Airtel Australia, we only service Australian phone numbers.","start":18.465,"end":24.165,"sentiment":"neutral","sentiment_score":-0.12139449579020341},{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Retail India.","start":24.625,"end":31.08,"sentiment":"negative","sentiment_score":-0.45975128147337174}],"sentiment":"neutral","sentiment_score":-0.2901953859254718,"channel":0,"num_words":34,"start":16.865,"end":31.08},{"sentences":[{"text":"So I suggest","start":31.08,"end":31.8,"sentiment":"neutral","sentiment_score":-0.08545129125316937}],"sentiment":"neutral","sentiment_score":-0.08545129125316937,"channel":0,"num_words":3,"start":31.08,"end":31.8},{"sentences":[{"text":"Okay.","start":31.46,"end":31.94,"sentiment":"neutral","sentiment_score":-0.01466242503374815}],"sentiment":"neutral","sentiment_score":-0.01466242503374815,"channel":1,"num_words":1,"start":31.46,"end":31.94},{"sentences":[{"text":"you","start":31.8,"end":32.3,"sentiment":"neutral","sentiment_score":0.00813010148704052}],"sentiment":"neutral","sentiment_score":0.00813010148704052,"channel":0,"num_words":1,"start":31.8,"end":32.3},{"sentences":[{"text":"Got it.","start":31.94,"end":32.42,"sentiment":"neutral","sentiment_score":0.02219271007925272}],"sentiment":"neutral","sentiment_score":0.02219271007925272,"channel":1,"num_words":2,"start":31.94,"end":32.42},{"sentences":[{"text":"contact","start":32.36,"end":32.76,"sentiment":"neutral","sentiment_score":0.0016004368662834167}],"sentiment":"neutral","sentiment_score":0.0016004368662834167,"channel":0,"num_words":1,"start":32.36,"end":32.76},{"sentences":[{"text":"Got it.","start":32.42,"end":33.16,"sentiment":"neutral","sentiment_score":0.010646275244653225}],"sentiment":"neutral","sentiment_score":0.010646275244653225,"channel":1,"num_words":2,"start":32.42,"end":33.16},{"sentences":[{"text":"them directly, yeah, because they're the one who have your account.","start":32.76,"end":35.82,"sentiment":"neutral","sentiment_score":0.0009508583356033672}],"sentiment":"neutral","sentiment_score":0.0009508583356033672,"channel":0,"num_words":11,"start":32.76,"end":35.82},{"sentences":[{"text":"Thank you.","start":36.739998,"end":37.48,"sentiment":"neutral","sentiment_score":0.3122815042734146}],"sentiment":"neutral","sentiment_score":0.3122815042734146,"channel":1,"num_words":2,"start":36.739998,"end":37.48},{"sentences":[{"text":"Okay.","start":38.28,"end":38.78,"sentiment":"neutral","sentiment_score":0.2038373053073883},{"text":"You're welcome.","start":38.84,"end":39.559998,"sentiment":"positive","sentiment_score":0.38053952157497406},{"text":"Bye.","start":39.559998,"end":39.8,"sentiment":"positive","sentiment_score":0.37409478425979614},{"text":"Have a great day.","start":39.8,"end":40.78,"sentiment":"positive","sentiment_score":0.5545685812830925}],"sentiment":"positive","sentiment_score":0.4446606822311878,"channel":0,"num_words":8,"start":38.28,"end":40.78},{"sentences":[{"text":"Yeah.","start":40.34,"end":40.5,"sentiment":"neutral","sentiment_score":0.166049063205719},{"text":"Bye.","start":40.5,"end":40.9,"sentiment":"neutral","sentiment_score":0.13582158088684082},{"text":"Bye.","start":40.9,"end":41.4,"sentiment":"neutral","sentiment_score":0.06239360570907593}],"sentiment":"neutral","sentiment_score":0.12142141660054524,"channel":1,"num_words":3,"start":40.34,"end":41.4}]},"summary":{"result":"success","short":"A customer calls Airtel tech support because their cell phone number is not working. The representative explains that they only service Australian phone numbers and cannot resolve the issue. The customer is advised to contact Retail India directly."},"intents":{"segments":[{"text":"This is Maureen from Airtel tech support. How can I assist you? Hi.","start_word":3,"end_word":15,"intents":[{"intent":"Contact airtel customer service","confidence_score":0.00021163911}]},{"text":"Hi. My wife's number is SIM card is not working, Airtel.","start_word":15,"end_word":25,"intents":[{"intent":"Troubleshoot sim card issue","confidence_score":0.0010216985}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you? Hi.","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.21756041049957275},{"text":"My wife's number is SIM card is not working, Airtel.","start_word":16,"end_word":25,"sentiment":"negative","sentiment_score":-0.3873197138309479},{"text":"Mhmm. May She I know has an where Indian they Indian number. mhmm. Okay. I see. So since we are Airtel Australia, we only service Australian phone numbers.","start_word":26,"end_word":53,"sentiment":"neutral","sentiment_score":-0.07981982827186584},{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Retail India.","start_word":54,"end_word":71,"sentiment":"negative","sentiment_score":-0.4686526954174042},{"text":"So I suggest Okay. you Got it. contact Got it. them directly, yeah, because they're the one who have your account. Thank you. Okay.","start_word":72,"end_word":95,"sentiment":"neutral","sentiment_score":0.03318221494555473},{"text":"You're welcome. Bye. Have a great day.","start_word":96,"end_word":102,"sentiment":"positive","sentiment_score":0.4462660551071167},{"text":"Yeah. Bye. Bye.","start_word":103,"end_word":105,"sentiment":"neutral","sentiment_score":0.1238775998353958}],"average":{"sentiment":"neutral","sentiment_score":-0.03398550847533402}}}}