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Oh, hi. I'm just wonder wondering with Lucia's login for Ringatel, She's because she's got it on the computer, but she she can't log it. Like, she doesn't have a login for it. Would what how did I don't even know how you log in to that because I've got a different I don't have that on my computer. Does Riley like, they're using the same phone number, but I don't know that it's been set up yet to have a second login for it. And I don't know if it's gonna happen today or not. Yep. So so she should log in as Riley? Yeah. Because otherwise, she can't get the calls. Yeah. Apparently. I don't see, I'm not really sure because I don't use it that way. I've got a phone on my desk. But, yeah, they do have to log in to the to ring a tell. Okay. Alright. Cool. Thank you. Alright. 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been rec hello? Oh, hi. I'm just wonder wondering with Lucia's login for Ringatel, She's because she's got it on the computer, but she she can't log it. Like, she doesn't have a login for it. Would what how did I don't even know how you log in to that because I've got a different I don't have that on my computer.\n\nDoes Riley like, they're using the same phone number, but I don't know that it's been set up yet to have a second login for it. And I don't know if it's gonna happen today or not. Yep. So so she should log in as Riley? Yeah.\n\nBecause otherwise, she can't get the calls. Yeah. Apparently. I don't see, I'm not really sure because I don't use it that way. I've got a phone on my desk.\n\nBut, yeah, they do have to log in to the to ring a tell. Okay. Alright. Cool. Thank you.\n\nAlright. Bye.","paragraphs":[{"sentences":[{"text":"It's been rec hello?","start":0.96,"end":4.1,"sentiment":"neutral","sentiment_score":0.00444666639668867},{"text":"Oh, hi.","start":4.48,"end":6.18,"sentiment":"neutral","sentiment_score":0.004053622949868441},{"text":"I'm just wonder wondering with Lucia's login for Ringatel, She's because she's got it on the computer, but she she can't log it.","start":7.04,"end":19.655,"sentiment":"neutral","sentiment_score":-0.11865923215594629},{"text":"Like, she doesn't have a login for it.","start":19.655,"end":21.494999,"sentiment":"neutral","sentiment_score":-0.22374589554965496},{"text":"Would what how did I don't even know how you log in to that because I've got a different I don't have that on my computer.","start":21.494999,"end":26.955,"sentiment":"neutral","sentiment_score":-0.15427723670235047}],"sentiment":"neutral","sentiment_score":-0.13499117058347024,"num_words":63,"start":0.96,"end":26.955},{"sentences":[{"text":"Does Riley like, they're using the same phone number, but I don't know that it's been set up yet to have a second login for it.","start":28.259998,"end":37.879997,"sentiment":"neutral","sentiment_score":-0.0725205486210493},{"text":"And I don't know if it's gonna happen today or not.","start":38.899998,"end":41.48,"sentiment":"neutral","sentiment_score":-0.2765993001786145},{"text":"Yep.","start":41.865,"end":42.365,"sentiment":"neutral","sentiment_score":-0.10650663077831268},{"text":"So so she should log in as Riley?","start":46.905003,"end":53.725002,"sentiment":"neutral","sentiment_score":-0.0363523552659899},{"text":"Yeah.","start":56.280003,"end":56.780003,"sentiment":"neutral","sentiment_score":-0.027062389999628067}],"sentiment":"neutral","sentiment_score":-0.11388328572378513,"num_words":47,"start":28.259998,"end":56.780003},{"sentences":[{"text":"Because otherwise, she can't get the calls.","start":61.32,"end":63.34,"sentiment":"neutral","sentiment_score":-0.16416927107742854},{"text":"Yeah.","start":72.075,"end":72.315,"sentiment":"neutral","sentiment_score":-0.07064910978078842},{"text":"Apparently.","start":72.315,"end":72.815,"sentiment":"neutral","sentiment_score":-0.12055140733718872},{"text":"I don't see, I'm not really sure because I don't use it that way.","start":74.475,"end":78.255,"sentiment":"neutral","sentiment_score":-0.24875380311693465},{"text":"I've got a phone on my desk.","start":78.635,"end":80.575,"sentiment":"neutral","sentiment_score":-0.12236110440322331}],"sentiment":"neutral","sentiment_score":-0.1893155463039875,"num_words":30,"start":61.32,"end":80.575},{"sentences":[{"text":"But, yeah, they do have to log in to the to ring a tell.","start":82.7,"end":86.56,"sentiment":"neutral","sentiment_score":-0.11091472368155207},{"text":"Okay.","start":95.17999,"end":95.67999,"sentiment":"neutral","sentiment_score":0.08825577795505524},{"text":"Alright.","start":95.74,"end":96.24,"sentiment":"neutral","sentiment_score":0.20949405431747437},{"text":"Cool.","start":96.35888,"end":96.59888,"sentiment":"positive","sentiment_score":0.3962884545326233},{"text":"Thank you.","start":96.59888,"end":97.25888,"sentiment":"positive","sentiment_score":0.5068719983100891}],"sentiment":"neutral","sentiment_score":0.008156639572821166,"num_words":19,"start":82.7,"end":97.25888},{"sentences":[{"text":"Alright.","start":98.11887,"end":98.36887,"sentiment":"neutral","sentiment_score":0.11610007286071776},{"text":"Bye.","start":98.36887,"end":98.86887,"sentiment":"neutral","sentiment_score":0.07994987815618515}],"sentiment":"neutral","sentiment_score":0.09802497550845146,"num_words":2,"start":98.11887,"end":98.86887}]}}]}],"paragraphs":{"transcript":"\nChannel 1: It's been rec\n\nChannel 0: Oh,\n\nChannel 1: hello?\n\nChannel 0: hi.\n\nChannel 1: Oh,\n\nChannel 0: Hi.\n\nChannel 1: hi. I'm just wonder wondering with Lucia's login for Ringatel, She's because she's got it on the computer, but she she can't log it. Like, she doesn't have a login for it. Would what how did I don't even know how you log in to that because I've got a different I don't have that on my computer. Does Riley like, they're using the same phone number, but I don't know that it's been set up yet to have\n\nChannel 0: It hasn't.\n\nChannel 1: a second login for it.\n\nChannel 0: No. It hasn't.\n\nChannel 1: And\n\nChannel 0: And\n\nChannel 1: I don't\n\nChannel 0: I guess\n\nChannel 1: know if it's gonna happen today or not.\n\nChannel 0: no.\n\nChannel 1: Yep.\n\nChannel 0: It won't. And so I figured in my head, well, we have a we have a couple of weeks to sort this out because, obviously,\n\nChannel 1: So\n\nChannel 0: Riley's not gonna be in for a couple of weeks after today.\n\nChannel 1: so she should log in as Riley?\n\nChannel 0: In the ring\n\nChannel 1: Yeah.\n\nChannel 0: hotel?\n\nChannel 1: Because otherwise, she can't get the calls.\n\nChannel 0: Do we do they log in?\n\nChannel 1: Yeah. Apparently. I don't see, I'm not really sure because I don't use it that way. I've got a phone on my desk. But, yeah, they do have to log in to the to ring a tell.\n\nChannel 0: But did it log in? Yeah. I'm almost but I'm not sure. Leave it with me. I will come back to you today.\n\nChannel 1: Okay. Alright. Cool. Thank you.\n\nChannel 0: Okay. Bye.\n\nChannel 1: Alright. Bye.","paragraphs":[{"sentences":[{"text":"It's been 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hasn't.","start":35.75,"end":36.49,"sentiment":"neutral","sentiment_score":-0.0913013182580471}],"sentiment":"neutral","sentiment_score":-0.0913013182580471,"channel":0,"num_words":2,"start":35.75,"end":36.49},{"sentences":[{"text":"a second login for it.","start":36.02,"end":37.879997,"sentiment":"neutral","sentiment_score":-0.10409477353096008}],"sentiment":"neutral","sentiment_score":-0.10409477353096008,"channel":1,"num_words":5,"start":36.02,"end":37.879997},{"sentences":[{"text":"No.","start":38.15,"end":38.39,"sentiment":"neutral","sentiment_score":-0.27650290727615356},{"text":"It 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get the calls.","start":61.32,"end":63.34,"sentiment":"neutral","sentiment_score":-0.16416927107742854}],"sentiment":"neutral","sentiment_score":-0.16416927107742854,"channel":1,"num_words":7,"start":61.32,"end":63.34},{"sentences":[{"text":"Do we do they log in?","start":68.315,"end":70.655,"sentiment":"neutral","sentiment_score":-0.06369432682792346}],"sentiment":"neutral","sentiment_score":-0.06369432682792346,"channel":0,"num_words":6,"start":68.315,"end":70.655},{"sentences":[{"text":"Yeah.","start":72.075,"end":72.315,"sentiment":"neutral","sentiment_score":-0.07064910978078842},{"text":"Apparently.","start":72.315,"end":72.815,"sentiment":"neutral","sentiment_score":-0.12055140733718872},{"text":"I don't see, I'm not really sure because I don't use it that way.","start":74.475,"end":78.255,"sentiment":"neutral","sentiment_score":-0.24875380311693465},{"text":"I've got a phone on my 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you.","start":96.59888,"end":97.25888,"sentiment":"positive","sentiment_score":0.5068719983100891}],"sentiment":"positive","sentiment_score":0.34155645668506623,"channel":1,"num_words":5,"start":95.17999,"end":97.25888},{"sentences":[{"text":"Okay.","start":97.38,"end":97.88,"sentiment":"neutral","sentiment_score":0.20858407020568848},{"text":"Bye.","start":97.939995,"end":98.439995,"sentiment":"neutral","sentiment_score":0.1843512058258057}],"sentiment":"neutral","sentiment_score":0.19646763801574707,"channel":0,"num_words":2,"start":97.38,"end":98.439995},{"sentences":[{"text":"Alright.","start":98.11887,"end":98.36887,"sentiment":"neutral","sentiment_score":0.11610007286071776},{"text":"Bye.","start":98.36887,"end":98.86887,"sentiment":"neutral","sentiment_score":0.07994987815618515}],"sentiment":"neutral","sentiment_score":0.09802497550845146,"channel":1,"num_words":2,"start":98.11887,"end":98.86887}]},"summary":{"result":"success","short":"The customer is asking the agent about a login for RGenerationel and wonders if it will happen soon. The agent explains that it will take a couple of weeks and that Riley will not be in until a few weeks after that. The customer mentions that they do not use the login information and will call back later."},"intents":{"segments":[{"text":"I'm just wonder wondering with Lucia's login for Ringatel, She's because she's got it on the computer, but she she can't log it. Like, she doesn't have a login for it.","start_word":9,"end_word":39,"intents":[{"intent":"Request login assistance","confidence_score":0.05192711}]}]},"sentiments":{"segments":[{"text":"It's been rec Oh, hello? hi. Oh, Hi. hi. I'm just wonder wondering with Lucia's login for Ringatel, She's because she's got it on the computer, but she she can't log it. Like, she doesn't have a login for it. Would what how did I don't even know how you log in to that because I've got a different I don't have that on my computer. Does Riley like, they're using the same phone number, but I don't know that it's been set up yet to have It hasn't. a second login for it. No. It hasn't. And And I don't I guess know if it's gonna happen today or not. no. Yep. It won't. And so I figured in my head, well, we have a we have a couple of weeks to sort this out because, obviously, So Riley's not gonna be in for a couple of weeks after today. so she should log in as Riley? In the ring Yeah. hotel? Because otherwise, she can't get the calls. Do we do they log in? Yeah. Apparently. I don't see, I'm not really sure because I don't use it that way. I've got a phone on my desk. But, yeah, they do have to log in to the to ring a tell. But did it log in? Yeah. I'm almost but I'm not sure. Leave it with me. I will come back to you today. Okay. Alright.","start_word":0,"end_word":237,"sentiment":"neutral","sentiment_score":-0.1254914104938507},{"text":"Cool. Thank you.","start_word":238,"end_word":240,"sentiment":"positive","sentiment_score":0.4547860324382782},{"text":"Okay. Bye. Alright. Bye.","start_word":241,"end_word":244,"sentiment":"neutral","sentiment_score":0.14910519123077393}],"average":{"sentiment":"neutral","sentiment_score":-0.10974154573805787}}}}