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I'll be getting your address, and then I will endorse it to our technical department. In that way, they could check and confirm which network is enabled to your service address. Because here in Airtel AU, we do have a lot of partner networks like Supa Network, Cleanham, NBN, Gigafy. Or have you all oh. Oh, yeah. Sure. Definitely. So if you already confirmed that your address is enabled for Supa Network, you can go ahead and visit our site, airtel.net.au. Our ordering process should be done through the site. And once we receive your activation order, all our technical department will go ahead and proceed with, activating and processing your services to Supa Network. And please be advised, we do have a current promotion right now. Once you visited our site, you will be able to see your options for each plans. Oh, okay. You're you're not Yeah. Yes. That's correct. But if you would like to check your address, I can go ahead and do so before processing your order. But, definitely, we can provide you a services through Supa Networks. Oh, sure. Mm-mm. Yeah. Yeah. I got it. So what's the address? Mhmm. 2912. Okay. I got it. So 51890 Swing Street, Gangwon 29102. And may I have your first name, please? Jack. Oh, perfect. Thank you, Zach. So, yeah, our technical rep will reach out to you once they confirm this address, and then you could proceed with processing your order through the website just to make sure everything will take into place. Okay? Thank you. Talk to you soon. Have a good one. 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you.","start":214.965,"end":215.525,"sentiment":"positive","sentiment_score":0.5179664641618729},{"text":"Talk to you soon.","start":215.525,"end":216.405,"sentiment":"neutral","sentiment_score":0.2793378010392189}],"sentiment":"neutral","sentiment_score":0.2460981850390849,"num_words":46,"start":196.265,"end":216.405},{"sentences":[{"text":"Have a good one.","start":216.405,"end":217.385,"sentiment":"positive","sentiment_score":0.5426171869039536},{"text":"Bye.","start":217.845,"end":218.345,"sentiment":"neutral","sentiment_score":0.2297583520412445}],"sentiment":"positive","sentiment_score":0.48004541993141175,"num_words":5,"start":216.405,"end":218.345}]}}]},{"alternatives":[{"transcript":"Hi. I live in Kangaolin, and I just I'm having a bit of trouble getting an Internet provider as our building doesn't offer it to the the general network, like the ones covered by the broad NBN, like Telstra and stuff. So I'm just trying to get a a service installed in our apartment. Yeah. Yeah. So Super Network was Super Network was the one I was trying to get a hold of, but it said I needed to select my service provider. And I don't actually the only service I have is an Optus one. It's like a mobile SIM. It's not like a a wide Internet connection in our building. So now I'm just trying to find yeah. Yeah. Yeah. Yeah. I had a I had a look on all the the site and stuff, August. I'll I'll I didn't realize that I had to go through the website to set it up. I thought I just called someone to double check before I did because I wasn't exactly sure how the stupid network and all that sort of stuff worked. Like, I didn't know if I was getting it through you, if I had to pay another service through super network. You know what I mean? Like, I didn't know what because it's been very complicated at the moment to kinda figure out who who I can get a service through. So just thought I'd speak to someone. But if it's all good and you know that I'm able to get a connection, then I'll go through. Yeah. Yeah. Perfect. If we could just double check that before I went and and proceed it just so I'm not making a mistake and asking me to cancel and get another one, like, yeah, that'll be that'll be great. It's 518 so Apartment 518 At 90 Wayne, S W A I N, Street, Gungahlin, A C T 2912. Yep. Zach, zed a c h. Zach, zed, zed a c h. All good. Perfect. Thank you very much. Alright. Cheers. Thank you. See you. Bye. Good 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I live in Kangaolin, and I just I'm having a bit of trouble getting an Internet provider as our building doesn't offer it to the the general network, like the ones covered by the broad NBN, like Telstra and stuff. So I'm just trying to get a a service installed in our apartment. Yeah. Yeah.\n\nSo Super Network was Super Network was the one I was trying to get a hold of, but it said I needed to select my service provider. And I don't actually the only service I have is an Optus one. It's like a mobile SIM. It's not like a a wide Internet connection in our building. So now I'm just trying to find yeah.\n\nYeah. Yeah. Yeah. I had a I had a look on all the the site and stuff, August. I'll I'll I didn't realize that I had to go through the website to set it up.\n\nI thought I just called someone to double check before I did because I wasn't exactly sure how the stupid network and all that sort of stuff worked. Like, I didn't know if I was getting it through you, if I had to pay another service through super network. You know what I mean? Like, I didn't know what because it's been very complicated at the moment to kinda figure out who who I can get a service through. So just thought I'd speak to someone.\n\nBut if it's all good and you know that I'm able to get a connection, then I'll go through. Yeah. Yeah. Perfect. If we could just double check that before I went and and proceed it just so I'm not making a mistake and asking me to cancel and get another one, like, yeah, that'll be that'll be great.\n\nIt's 518 so Apartment 518 At 90 Wayne, S W A I N, Street, Gungahlin, A C T 2912. Yep. Zach, zed a c h. Zach, zed, zed a c h. All good.\n\nPerfect. Thank you very much. Alright. Cheers. Thank you.\n\nSee you. Bye. 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and asking me to cancel and get another one, like, yeah, that'll be that'll be great.","start":146.17,"end":154.725,"sentiment":"neutral","sentiment_score":0.07180457315533548}],"sentiment":"neutral","sentiment_score":0.10254822251529007,"num_words":59,"start":127.784996,"end":154.725},{"sentences":[{"text":"It's 518 so Apartment 518 At 90 Wayne, S W A I N, Street, Gungahlin, A C T 2912.","start":157.765,"end":173.29001,"sentiment":"neutral","sentiment_score":0.022588913181894703},{"text":"Yep.","start":183.825,"end":184.325,"sentiment":"neutral","sentiment_score":0.03071289509534836},{"text":"Zach, zed a c h.","start":188.625,"end":190.325,"sentiment":"neutral","sentiment_score":0.012591860815882682},{"text":"Zach, zed, zed a c h.","start":192.625,"end":194.725,"sentiment":"neutral","sentiment_score":0.018710488453507423},{"text":"All 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Good afternoon. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hi. I live in Kangaolin, and I just I'm having a bit of trouble getting an Internet provider as our building doesn't offer it to the the general network, like the ones covered by the broad NBN, like Telstra and stuff. So I'm just trying to get a a service installed in our apartment.\n\nChannel 0: Okay. Sure. Here's what I'm going to do. You came across accounts. I'll be getting your address, and then I will endorse it to our technical department.\n\nIn that way, they could check and confirm which network is enabled to your service address. Because here in Airtel AU, we do have a lot of partner networks\n\nChannel 1: Yeah.\n\nChannel 0: like Supa Network, Cleanham, NBN, Gigafy.\n\nChannel 1: Yeah. So\n\nChannel 0: Or\n\nChannel 1: Super\n\nChannel 0: have\n\nChannel 1: Network\n\nChannel 0: you all\n\nChannel 1: was Super Network\n\nChannel 0: oh.\n\nChannel 1: was the one I was trying to get a hold of, but it said I needed to select my service provider. And I don't actually the only service I have is an Optus one. It's like a mobile SIM. It's not like a a wide Internet connection in our building. So now I'm just\n\nChannel 0: Oh,\n\nChannel 1: trying\n\nChannel 0: yeah.\n\nChannel 1: to find yeah.\n\nChannel 0: Sure. Definitely. So if you already confirmed that your address is enabled for Supa Network,\n\nChannel 1: Yeah.\n\nChannel 0: you can go ahead and visit our site, airtel.net.au. Our ordering process should be done through the site. And once we receive your activation order, all our technical department will go ahead and proceed with, activating and processing your services to Supa Network. And please be advised, we do have a current promotion right now. Once you visited our site, you will be able to see your options\n\nChannel 1: Yeah.\n\nChannel 0: for\n\nChannel 1: Yeah.\n\nChannel 0: each\n\nChannel 1: I\n\nChannel 0: plans.\n\nChannel 1: had a I had a look on all the the site and stuff, August.\n\nChannel 0: Oh,\n\nChannel 1: I'll\n\nChannel 0: okay.\n\nChannel 1: I'll I didn't realize that I had to go through the website to set it up. I thought I just called someone to double check before I did because I wasn't exactly sure how the stupid\n\nChannel 0: You're\n\nChannel 1: network\n\nChannel 0: you're not\n\nChannel 1: and all that sort of stuff worked. Like, I didn't know if I was getting it through you, if I had to pay another service through super network. You know what I mean? Like, I didn't know what because it's been very complicated at the moment to kinda figure out who who I can\n\nChannel 0: Yeah.\n\nChannel 1: get a service through. So just thought I'd speak to someone. But if it's all good and you know that I'm able to get a connection, then I'll go through.\n\nChannel 0: Yes. That's correct. But if you would like to check your address, I can go ahead and do so before processing your order. But, definitely, we can provide you a services through Supa Networks.\n\nChannel 1: Yeah. Yeah. Perfect. If we could just double check that before I went and\n\nChannel 0: Oh,\n\nChannel 1: and\n\nChannel 0: sure.\n\nChannel 1: proceed it just so I'm not making a mistake and asking me to cancel and get another one, like, yeah,\n\nChannel 0: Mm-mm.\n\nChannel 1: that'll\n\nChannel 0: Yeah.\n\nChannel 1: be that'll\n\nChannel 0: Yeah.\n\nChannel 1: be great.\n\nChannel 0: I got it. So what's the address?\n\nChannel 1: It's 518\n\nChannel 0: Mhmm.\n\nChannel 1: so Apartment 518 At 90 Wayne, S W A I N, Street, Gungahlin, A C T 2912.\n\nChannel 0: 2912. Okay. I got it. So 51890 Swing Street, Gangwon\n\nChannel 1: Yep.\n\nChannel 0: 29102. And may I have your first name, please?\n\nChannel 1: Zach, zed a c h.\n\nChannel 0: Jack.\n\nChannel 1: Zach, zed, zed a c h.\n\nChannel 0: Oh, perfect. Thank you, Zach. So, yeah, our technical rep will reach out to you once they confirm this address, and then you could proceed with processing your order through the website just to make sure everything will take into place. Okay?\n\nChannel 1: All good. Perfect. Thank you very much.\n\nChannel 0: Thank you. Talk to you\n\nChannel 1: Alright.\n\nChannel 0: soon.\n\nChannel 1: Cheers.\n\nChannel 0: Have a good\n\nChannel 1: Thank\n\nChannel 0: one.\n\nChannel 1: you. See you.\n\nChannel 0: Bye.\n\nChannel 1: Bye. Good news.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.39999998,"sentiment":"positive","sentiment_score":0.3371371328830719},{"text":"Good afternoon.","start":0.39999998,"end":1.22,"sentiment":"positive","sentiment_score":0.5690356194972992},{"text":"Thank you so much for calling your account.","start":1.28,"end":3.22,"sentiment":"positive","sentiment_score":0.7345337718725204},{"text":"How may I help you today?","start":3.36,"end":4.66,"sentiment":"positive","sentiment_score":0.5649279852708181}],"sentiment":"positive","sentiment_score":0.6318262622636908,"channel":0,"num_words":17,"start":0.24,"end":4.66},{"sentences":[{"text":"Hi.","start":5.2799997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.022868504747748375},{"text":"I live in Kangaolin, and I just I'm having a bit of trouble getting an Internet provider as our building doesn't offer it to the the general network, like the ones covered by the broad NBN, like Telstra and 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Gangwon","start":180.06,"end":184.08,"sentiment":"neutral","sentiment_score":0.028944022953510284}],"sentiment":"neutral","sentiment_score":0.02820619260892272,"channel":0,"num_words":10,"start":175.66,"end":184.08},{"sentences":[{"text":"Yep.","start":183.825,"end":184.325,"sentiment":"neutral","sentiment_score":0.03071289509534836}],"sentiment":"neutral","sentiment_score":0.03071289509534836,"channel":1,"num_words":1,"start":183.825,"end":184.325},{"sentences":[{"text":"29102.","start":185.225,"end":186.345,"sentiment":"neutral","sentiment_score":0.020488213747739792},{"text":"And may I have your first name, please?","start":186.345,"end":188.125,"sentiment":"neutral","sentiment_score":0.019379920093342662}],"sentiment":"neutral","sentiment_score":0.01950306383272012,"channel":0,"num_words":9,"start":185.225,"end":188.125},{"sentences":[{"text":"Zach, zed a c 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will reach out to you once they confirm this address, and then you could proceed with processing your order through the website just to make sure everything will take into place.","start":197.66,"end":211.925,"sentiment":"neutral","sentiment_score":0.21825011612640488},{"text":"Okay?","start":211.925,"end":212.425,"sentiment":"neutral","sentiment_score":0.16295838356018066}],"sentiment":"neutral","sentiment_score":0.23102139823493503,"channel":0,"num_words":42,"start":195.065,"end":212.425},{"sentences":[{"text":"All good.","start":212.605,"end":213.165,"sentiment":"positive","sentiment_score":0.45217354595661163},{"text":"Perfect.","start":213.165,"end":213.64499,"sentiment":"positive","sentiment_score":0.5774374008178711},{"text":"Thank you very 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The agent provides the customer with information on how to activate their service through Supa Network and offers a promotion for August. The agent confirms the customer's address and provides them with a website to complete the activation process."},"intents":{"segments":[{"text":"I live in Kangaolin, and I just I'm having a bit of trouble getting an Internet provider as our building doesn't offer it to the the general network, like the ones covered by the broad NBN, like Telstra and stuff. So I'm just trying to get a a service installed in our apartment. Okay.","start_word":18,"end_word":71,"intents":[{"intent":"Install service","confidence_score":0.2229491}]},{"text":"But if you would like to check your address, I can go ahead and do so before processing your order. But, definitely, we can provide you a services through Supa Networks. Yeah.","start_word":441,"end_word":472,"intents":[{"intent":"Process order","confidence_score":0.18426359}]},{"text":"It's 518 Mhmm. so Apartment 518 At 90 Wayne, S W A I N, Street, Gungahlin, A C T 2912. 2912. Okay.","start_word":524,"end_word":545,"intents":[{"intent":"Confirm address","confidence_score":0.2908974},{"intent":"Verify address","confidence_score":0.019768333}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. Thank you so much for calling your account. How may I help you today?","start_word":0,"end_word":16,"sentiment":"positive","sentiment_score":0.6129795908927917},{"text":"Hi. I live in Kangaolin, and I just I'm having a bit of trouble getting an Internet provider as our building doesn't offer it to the the general network, like the ones covered by the broad NBN, like Telstra and stuff. So I'm just trying to get a a service installed in our apartment. Okay. Sure. Here's what I'm going to do. You came across accounts. I'll be getting your address, and then I will endorse it to our technical department. In that way, they could check and confirm which network is enabled to your service address. Because here in Airtel AU, we do have a lot of partner networks Yeah. like Supa Network, Cleanham, NBN, Gigafy. Yeah. So Or Super have Network you all was Super Network oh. was the one I was trying to get a hold of, but it said I needed to select my service provider. And I don't actually the only service I have is an Optus one. It's like a mobile SIM. It's not like a a wide Internet connection in our building. So now I'm just Oh, trying yeah. to find yeah. Sure. Definitely. So if you already confirmed that your address is enabled for Supa Network, Yeah. you can go ahead and visit our site, airtel.net.au. Our ordering process should be done through the site. And once we receive your activation order, all our technical department will go ahead and proceed with, activating and processing your services to Supa Network. And please be advised, we do have a current promotion right now. Once you visited our site, you will be able to see your options Yeah. for Yeah. each I plans. had a I had a look on all the the site and stuff, August. Oh, I'll okay. I'll I didn't realize that I had to go through the website to set it up. I thought I just called someone to double check before I did because I wasn't exactly sure how the stupid You're network you're not and all that sort of stuff worked. Like, I didn't know if I was getting it through you, if I had to pay another service through super network. You know what I mean? Like, I didn't know what because it's been very complicated at the moment to kinda figure out who who I can Yeah. get a service through. So just thought I'd speak to someone. But if it's all good and you know that I'm able to get a connection, then I'll go through. Yes. That's correct. But if you would like to check your address, I can go ahead and do so before processing your order. But, definitely, we can provide you a services through Supa Networks. Yeah. Yeah. Perfect. If we could just double check that before I went and Oh, and sure. proceed it just so I'm not making a mistake and asking me to cancel and get another one, like, yeah, Mm-mm. that'll Yeah. be that'll Yeah.","start_word":17,"end_word":514,"sentiment":"neutral","sentiment_score":0.0003078831696366689},{"text":"be great.","start_word":515,"end_word":516,"sentiment":"positive","sentiment_score":0.4473165273666382},{"text":"I got it. So what's the address? It's 518 Mhmm. so Apartment 518 At 90 Wayne, S W A I N, Street, Gungahlin, A C T 2912. 2912. Okay. I got it. So 51890 Swing Street, Gangwon Yep. 29102. And may I have your first name, please? Zach, zed a c h. Jack. Zach, zed, zed a c h. Oh, perfect.","start_word":517,"end_word":577,"sentiment":"neutral","sentiment_score":0.035628680139780045},{"text":"Thank you, Zach.","start_word":578,"end_word":580,"sentiment":"positive","sentiment_score":0.3760415613651275},{"text":"So, yeah, our technical rep will reach out to you once they confirm this address, and then you could proceed with processing your order through the website just to make sure everything will take into place. Okay?","start_word":581,"end_word":617,"sentiment":"neutral","sentiment_score":0.2145688533782959},{"text":"All good. Perfect. Thank you very much. Thank you.","start_word":618,"end_word":626,"sentiment":"positive","sentiment_score":0.5619626045227051},{"text":"Talk to you Alright. soon.","start_word":627,"end_word":631,"sentiment":"neutral","sentiment_score":0.2776312232017517},{"text":"Cheers. Have a good Thank one.","start_word":632,"end_word":637,"sentiment":"positive","sentiment_score":0.5222305655479431},{"text":"you. See you. Bye. Bye.","start_word":638,"end_word":642,"sentiment":"neutral","sentiment_score":0.2854062557220459},{"text":"Good news.","start_word":643,"end_word":644,"sentiment":"positive","sentiment_score":0.7840816378593445}],"average":{"sentiment":"neutral","sentiment_score":0.053542226649410905}}}}