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Cody speaking.\n\nChannel 0: Yes. Hello. Good morning. This is Maureen from Airtel tech support. We just wanted to check-in because we noticed upon checking your account, the router has been delivered, but the service is still offline.\n\nDo you need assistance in setting up the Internet or or any other issues?\n\nChannel 1: When did it get delivered?\n\nChannel 0: Just today, 09:33AM.\n\nChannel 1: Yeah. Well, yeah, we'll get\n\nChannel 0: Tuesday.\n\nChannel 1: it sorted tonight. Thank you.\n\nChannel 0: Okay. If you need assistance, just give us a callback then so we can assist you forever.\n\nChannel 1: Thank you.\n\nChannel 0: Okay. Bye. Thank you.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.96,"sentiment":"neutral","sentiment_score":0.03873653709888458},{"text":"Cody speaking.","start":0.96,"end":1.86,"sentiment":"neutral","sentiment_score":0.03529989905655384}],"sentiment":"neutral","sentiment_score":0.036445445070664086,"channel":1,"num_words":3,"start":0.56,"end":1.86},{"sentences":[{"text":"Yes.","start":3.1999998,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.11638280749320984},{"text":"Hello.","start":3.4399998,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.19474700093269348},{"text":"Good morning.","start":3.9199998,"end":4.56,"sentiment":"positive","sentiment_score":0.4123324155807495},{"text":"This is Maureen from Airtel tech support.","start":4.56,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.2224582007953099},{"text":"We just wanted to check-in because we noticed upon checking your account, the router has been delivered, but the service is still offline.","start":8.0,"end":17.135,"sentiment":"neutral","sentiment_score":-0.0620063841342926}],"sentiment":"neutral","sentiment_score":0.0372604473548777,"channel":0,"num_words":34,"start":3.1999998,"end":17.135},{"sentences":[{"text":"Do you need assistance in setting up the Internet or or any other issues?","start":17.595,"end":22.494999,"sentiment":"neutral","sentiment_score":-0.05603699359510626}],"sentiment":"neutral","sentiment_score":-0.05603699359510626,"channel":0,"num_words":14,"start":17.595,"end":22.494999},{"sentences":[{"text":"When did it get delivered?","start":23.855,"end":25.154999,"sentiment":"neutral","sentiment_score":-0.03158675320446491}],"sentiment":"neutral","sentiment_score":-0.03158675320446491,"channel":1,"num_words":5,"start":23.855,"end":25.154999},{"sentences":[{"text":"Just today, 09:33AM.","start":27.595,"end":30.175,"sentiment":"neutral","sentiment_score":0.01812556820611159}],"sentiment":"neutral","sentiment_score":0.01812556820611159,"channel":0,"num_words":3,"start":27.595,"end":30.175},{"sentences":[{"text":"Yeah.","start":30.970001,"end":31.29,"sentiment":"neutral","sentiment_score":0.10184605419635771},{"text":"Well, yeah, we'll get","start":31.29,"end":32.33,"sentiment":"neutral","sentiment_score":0.21126862615346909}],"sentiment":"neutral","sentiment_score":0.1893841117620468,"channel":1,"num_words":5,"start":30.970001,"end":32.33},{"sentences":[{"text":"Tuesday.","start":32.22,"end":32.72,"sentiment":"neutral","sentiment_score":0.26240986585617065}],"sentiment":"neutral","sentiment_score":0.26240986585617065,"channel":0,"num_words":1,"start":32.22,"end":32.72},{"sentences":[{"text":"it sorted tonight.","start":32.33,"end":33.21,"sentiment":"neutral","sentiment_score":0.25953524311383563},{"text":"Thank you.","start":33.21,"end":33.95,"sentiment":"positive","sentiment_score":0.5892835855484009}],"sentiment":"positive","sentiment_score":0.39143458008766174,"channel":1,"num_words":5,"start":32.33,"end":33.95},{"sentences":[{"text":"Okay.","start":34.78,"end":35.28,"sentiment":"neutral","sentiment_score":0.22514291107654572},{"text":"If you need assistance, just give us a callback then so we can assist you forever.","start":35.34,"end":40.08,"sentiment":"neutral","sentiment_score":0.19302714057266712}],"sentiment":"neutral","sentiment_score":0.19491630354348352,"channel":0,"num_words":17,"start":34.78,"end":40.08},{"sentences":[{"text":"Thank you.","start":41.112877,"end":41.932877,"sentiment":"positive","sentiment_score":0.4303361624479294}],"sentiment":"positive","sentiment_score":0.4303361624479294,"channel":1,"num_words":2,"start":41.112877,"end":41.932877},{"sentences":[{"text":"Okay.","start":42.940002,"end":43.420002,"sentiment":"neutral","sentiment_score":0.18451473116874695},{"text":"Bye.","start":43.420002,"end":43.74,"sentiment":"neutral","sentiment_score":0.26013949513435364},{"text":"Thank you.","start":43.74,"end":44.48,"sentiment":"positive","sentiment_score":0.43622611463069916}],"sentiment":"neutral","sentiment_score":0.3292766138911247,"channel":0,"num_words":4,"start":42.940002,"end":44.48},{"sentences":[{"text":"Bye.","start":44.312874,"end":44.812874,"sentiment":"neutral","sentiment_score":0.1682400107383728}],"sentiment":"neutral","sentiment_score":0.1682400107383728,"channel":1,"num_words":1,"start":44.312874,"end":44.812874}]},"summary":{"result":"success","short":"A representative from Airtel tech support calls a customer to check if they need assistance with their router delivery. The customer confirms that the router was delivered, but the service is still offline. The representative assures the customer that they will resolve the issue soon and asks them to call back if they need further assistance."},"intents":{"segments":[{"text":"We just wanted to check-in because we noticed upon checking your account, the router has been delivered, but the service is still offline. Do you need assistance in setting up the Internet or or any other issues? When did it get delivered?","start_word":14,"end_word":55,"intents":[{"intent":"Check account status","confidence_score":0.07863207}]}]},"sentiments":{"segments":[{"text":"Hi. Cody speaking. Yes. Hello.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.08409323543310165},{"text":"Good morning.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.39696571230888367},{"text":"This is Maureen from Airtel tech support. We just wanted to check-in because we noticed upon checking your account, the router has been delivered, but the service is still offline. Do you need assistance in setting up the Internet or or any other issues? When did it get delivered? Just today, 09:33AM. Yeah. Well, yeah, we'll get Tuesday. it sorted tonight.","start_word":7,"end_word":67,"sentiment":"neutral","sentiment_score":0.044999975711107254},{"text":"Thank you.","start_word":68,"end_word":69,"sentiment":"positive","sentiment_score":0.5746930241584778},{"text":"Okay. If you need assistance, just give us a callback then so we can assist you forever.","start_word":70,"end_word":86,"sentiment":"neutral","sentiment_score":0.1942547708749771},{"text":"Thank you.","start_word":87,"end_word":88,"sentiment":"positive","sentiment_score":0.41298794746398926},{"text":"Okay. Bye.","start_word":89,"end_word":90,"sentiment":"neutral","sentiment_score":0.22988958656787872},{"text":"Thank you.","start_word":91,"end_word":92,"sentiment":"positive","sentiment_score":0.429511159658432},{"text":"Bye.","start_word":93,"end_word":93,"sentiment":"neutral","sentiment_score":0.22418710589408877}],"average":{"sentiment":"neutral","sentiment_score":0.11827750101576756}}}}