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It's $79.95 for your May Internet service. Could you pause the payment right now? Oh, sure. Sure. Let me go ahead and do it for you. Are you going to use your Visa or your Mastercard? Bank account, you said? I'm sorry. You caught up. Oh, yeah. Sure. Let me just go ahead and go back to your account here. Because I'm showing here you have your card, but it was declined due to insufficient funds. Jaden Jaden. One moment. I'm looking for your name. Last four, 2062. 2062, the last four digits? Okay. Sure. Okay. Sure. Sure. Let me just is this a Visa or a Master? A Visa. Okay. Oh, Shirley. Visa. Okay. May I have your card number, please? Mhmm. Thank you. 4622391139173978. Yeah. Got it. Expiry date, please? O three two thousand thirty. Okay. Thank you. Security code, please? 468. Let me just look here. One moment. It's still processing. Okay. So, Jaden, the one time passcode has been sent to your Yeah. We sent you an SMS. Please check a one time passcode. If you already received it, please read it to me so I can enter it on the system and verify and confirm the payment. Yeah. You receive a text now to your phone number that using ends in 90 6 0. Yeah. Please check your SMS messages. You received a code from a n z. Yes, please. 378752. Okay. Perfect. Thank you. Just one moment. It's processing. No. I'm not from Jamaica. Okay. Fellow. Yeah. Yeah. I'm a fellow. Joy Qui? No. Is she your friend? Workmate? Joy Qui? No. I'm a Felipe. It's like an horror creature. It's flying. Yeah. You know Manny Patel? I'll tell you. Maganda. Yeah. Overseas. You know, remotely is a norm after the pandemic. Yeah. No more. Yes. Oh, that's how we did. Yeah. I'm still in The Philippines. But, anyway, Jade, I appreciate your time today and the payment. And if you need any assistance about your services and account, just No. I'm not using WhatsApp. Our means of communication at work is MS Teams. Okay. Thank you, Jayden. Have a good one. Be safe. 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Thank you so much for calling Airtel accounts. How may I help you today? Hi. This is Melissa from Airtel accounts.\n\nJaden Gardner. Right? Yeah, Jaden. How are you today? Oh, sure.\n\nIt's $79.95 for your May Internet service. Could you pause the payment right now? Oh, sure. Sure. Let me go ahead and do it for you.\n\nAre you going to use your Visa or your Mastercard? Bank account, you said? I'm sorry. You caught up. Oh, yeah.\n\nSure. Let me just go ahead and go back to your account here. Because I'm showing here you have your card, but it was declined due to insufficient funds. Jaden Jaden. One moment.\n\nI'm looking for your name. Last four, 2062. 2062, the last four digits? Okay. Sure.\n\nOkay. Sure. Sure. Let me just is this a Visa or a Master? A Visa.\n\nOkay. Oh, Shirley. Visa. Okay. May I have your card number, please?\n\nMhmm. Thank you. 4622391139173978. Yeah. Got it.\n\nExpiry date, please? O three two thousand thirty. Okay. Thank you. Security code, please?\n\n468. Let me just look here. One moment. It's still processing. Okay.\n\nSo, Jaden, the one time passcode has been sent to your Yeah. We sent you an SMS. Please check a one time passcode. If you already received it, please read it to me so I can enter it on the system and verify and confirm the payment. Yeah.\n\nYou receive a text now to your phone number that using ends in 90 6 0. Yeah. Please check your SMS messages. You received a code from a n z. Yes, please.\n\n378752. Okay. Perfect. Thank you. Just one moment.\n\nIt's processing. No. I'm not from Jamaica. Okay. Fellow.\n\nYeah. Yeah. I'm a fellow. Joy Qui? No.\n\nIs she your friend? Workmate? Joy Qui? No. I'm a Felipe.\n\nIt's like an horror creature. It's flying. Yeah. You know Manny Patel? I'll tell you.\n\nMaganda. Yeah. Overseas. You know, remotely is a norm after the pandemic. Yeah.\n\nNo more. Yes. Oh, that's how we did. Yeah. I'm still in The Philippines.\n\nBut, anyway, Jade, I appreciate your time today and the payment. And if you need any assistance about your services and account, just No. I'm not using WhatsApp. Our means of communication at work is MS Teams. Okay.\n\nThank you, Jayden. Have a good one. Be safe. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.56,"sentiment":"positive","sentiment_score":0.38903501629829407},{"text":"Thank you so much for calling Airtel accounts.","start":0.56,"end":2.8,"sentiment":"positive","sentiment_score":0.7210324257612228},{"text":"How may I help you today?","start":2.8,"end":4.1,"sentiment":"positive","sentiment_score":0.6564963658650717},{"text":"Hi.","start":6.3999996,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.14368833601474762},{"text":"This is Melissa from Airtel accounts.","start":6.7999997,"end":9.22,"sentiment":"neutral","sentiment_score":0.18273825198411942}],"sentiment":"positive","sentiment_score":0.5152904757044532,"num_words":22,"start":0.32,"end":9.22},{"sentences":[{"text":"Jaden Gardner.","start":9.76,"end":10.74,"sentiment":"neutral","sentiment_score":0.1258460283279419},{"text":"Right?","start":10.8,"end":11.3,"sentiment":"neutral","sentiment_score":0.11693204194307329},{"text":"Yeah, Jaden.","start":12.719999,"end":13.5199995,"sentiment":"neutral","sentiment_score":0.1052270457148552},{"text":"How are you today?","start":13.5199995,"end":14.58,"sentiment":"neutral","sentiment_score":0.10902583785355091},{"text":"Oh, sure.","start":16.935,"end":17.414999,"sentiment":"neutral","sentiment_score":0.11417890712618828}],"sentiment":"neutral","sentiment_score":0.11304903233593161,"num_words":11,"start":9.76,"end":17.414999},{"sentences":[{"text":"It's $79.95 for your May Internet service.","start":17.414999,"end":21.414999,"sentiment":"neutral","sentiment_score":0.10908905736037663},{"text":"Could you pause the payment right now?","start":21.414999,"end":23.195,"sentiment":"neutral","sentiment_score":0.03762225939759186},{"text":"Oh, sure.","start":25.015,"end":25.575,"sentiment":"neutral","sentiment_score":0.0795721672475338},{"text":"Sure.","start":25.575,"end":25.895,"sentiment":"neutral","sentiment_score":0.12956711649894714},{"text":"Let me go ahead and do it for you.","start":25.895,"end":27.494999,"sentiment":"neutral","sentiment_score":0.21285203761524624}],"sentiment":"neutral","sentiment_score":0.1242830387245004,"num_words":26,"start":17.414999,"end":27.494999},{"sentences":[{"text":"Are you going to use your Visa or your Mastercard?","start":27.494999,"end":29.994999,"sentiment":"neutral","sentiment_score":0.0287168238312006},{"text":"Bank account, you said?","start":34.14,"end":35.260002,"sentiment":"neutral","sentiment_score":-0.038430316373705864},{"text":"I'm sorry.","start":35.260002,"end":35.66,"sentiment":"neutral","sentiment_score":-0.23103546351194382},{"text":"You caught up.","start":35.66,"end":36.56,"sentiment":"neutral","sentiment_score":-0.32355402906735736},{"text":"Oh, yeah.","start":39.5,"end":40.06,"sentiment":"neutral","sentiment_score":-0.04082544147968292}],"sentiment":"neutral","sentiment_score":-0.06575890116038777,"num_words":21,"start":27.494999,"end":40.06},{"sentences":[{"text":"Sure.","start":40.06,"end":40.56,"sentiment":"neutral","sentiment_score":-0.03444419801235199},{"text":"Let me just go ahead and go back to your account here.","start":43.635002,"end":46.275,"sentiment":"neutral","sentiment_score":-0.10547780183454354},{"text":"Because I'm showing here you have your card, but it was declined due to insufficient funds.","start":46.275,"end":52.615,"sentiment":"neutral","sentiment_score":-0.29747854825109243},{"text":"Jaden Jaden.","start":55.65,"end":56.79,"sentiment":"neutral","sentiment_score":0.00016682950081303716},{"text":"One 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digits?","start":68.145,"end":70.725,"sentiment":"neutral","sentiment_score":-0.012810993939638138},{"text":"Okay.","start":73.424995,"end":73.825,"sentiment":"neutral","sentiment_score":-0.014676934108138084},{"text":"Sure.","start":73.825,"end":74.325,"sentiment":"neutral","sentiment_score":-0.016472849994897842}],"sentiment":"neutral","sentiment_score":-0.008628467090117435,"num_words":15,"start":57.41,"end":74.325},{"sentences":[{"text":"Okay.","start":80.865,"end":81.365,"sentiment":"neutral","sentiment_score":-0.032122936099767685},{"text":"Sure.","start":81.424995,"end":81.744995,"sentiment":"neutral","sentiment_score":-0.008610804565250874},{"text":"Sure.","start":81.744995,"end":82.065,"sentiment":"neutral","sentiment_score":-0.0032612141221761703},{"text":"Let me just is this a Visa or a Master?","start":82.065,"end":85.61,"sentiment":"neutral","sentiment_score":-0.008388940524309874},{"text":"A 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please?","start":97.784996,"end":99.565,"sentiment":"neutral","sentiment_score":0.0315972375018256}],"sentiment":"neutral","sentiment_score":0.021982831802840035,"num_words":12,"start":88.07,"end":99.565},{"sentences":[{"text":"Mhmm.","start":121.32,"end":121.82,"sentiment":"neutral","sentiment_score":-0.005532212555408478},{"text":"Thank you.","start":133.47499,"end":134.035,"sentiment":"positive","sentiment_score":0.4873751401901245},{"text":"4622391139173978.","start":134.035,"end":139.175,"sentiment":"neutral","sentiment_score":0.06691695749759674},{"text":"Yeah.","start":143.4,"end":143.64,"sentiment":"neutral","sentiment_score":0.03859320282936096},{"text":"Got it.","start":143.64,"end":144.12,"sentiment":"neutral","sentiment_score":0.049862826243042946}],"sentiment":"neutral","sentiment_score":0.16777912580541202,"num_words":7,"start":121.32,"end":144.12},{"sentences":[{"text":"Expiry date, please?","start":144.12,"end":145.42,"sentiment":"neutral","sentiment_score":-0.04032455508907636},{"text":"O three two thousand thirty.","start":151.72,"end":153.73999,"sentiment":"neutral","sentiment_score":-0.0030534310266375543},{"text":"Okay.","start":155.55501,"end":156.05501,"sentiment":"neutral","sentiment_score":0.19350527226924896},{"text":"Thank you.","start":156.115,"end":156.85501,"sentiment":"positive","sentiment_score":0.4157057851552963},{"text":"Security code, please?","start":160.91501,"end":162.215,"sentiment":"neutral","sentiment_score":0.09672490507364273}],"sentiment":"neutral","sentiment_score":0.08420362410002522,"num_words":14,"start":144.12,"end":162.215},{"sentences":[{"text":"468.","start":165.715,"end":167.075,"sentiment":"neutral","sentiment_score":0.0076072802767157555},{"text":"Let me just look here.","start":167.075,"end":168.615,"sentiment":"neutral","sentiment_score":0.007213985733687878},{"text":"One 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payment.","start":205.87,"end":211.905,"sentiment":"neutral","sentiment_score":0.014507324900478125},{"text":"Yeah.","start":215.905,"end":216.145,"sentiment":"neutral","sentiment_score":-0.008863518014550209}],"sentiment":"neutral","sentiment_score":0.0028146086648727455,"num_words":48,"start":183.24501,"end":216.145},{"sentences":[{"text":"You receive a text now to your phone number that using ends in 90 6 0.","start":216.145,"end":221.045,"sentiment":"neutral","sentiment_score":0.003211441624443978},{"text":"Yeah.","start":230.94,"end":231.34001,"sentiment":"neutral","sentiment_score":0.002232053317129612},{"text":"Please check your SMS messages.","start":231.34001,"end":233.36,"sentiment":"neutral","sentiment_score":-0.012411757372319698},{"text":"You received a code from a n z.","start":233.58,"end":236.32,"sentiment":"neutral","sentiment_score":-0.012177804368548095},{"text":"Yes, please.","start":239.66,"end":240.56001,"sentiment":"neutral","sentiment_score":0.011860630474984646}],"sentiment":"neutral","sentiment_score":-0.002567026298493147,"num_words":32,"start":216.145,"end":240.56001},{"sentences":[{"text":"378752.","start":245.465,"end":248.525,"sentiment":"neutral","sentiment_score":0.010685976594686508},{"text":"Okay.","start":250.105,"end":250.605,"sentiment":"neutral","sentiment_score":0.13012108206748962},{"text":"Perfect.","start":250.665,"end":251.165,"sentiment":"neutral","sentiment_score":0.31929653882980347},{"text":"Thank you.","start":251.22499,"end":251.86499,"sentiment":"neutral","sentiment_score":0.2750949412584305},{"text":"Just one moment.","start":251.86499,"end":252.665,"sentiment":"neutral","sentiment_score":0.04343820735812187}],"sentiment":"neutral","sentiment_score":0.14257601276040077,"num_words":8,"start":245.465,"end":252.665},{"sentences":[{"text":"It's processing.","start":252.665,"end":253.325,"sentiment":"neutral","sentiment_score":-0.017111050430685282},{"text":"No.","start":255.5,"end":255.82,"sentiment":"neutral","sentiment_score":-0.17732203006744385},{"text":"I'm not from Jamaica.","start":255.82,"end":257.36002,"sentiment":"neutral","sentiment_score":-0.15356051549315453},{"text":"Okay.","start":264.94,"end":265.26,"sentiment":"neutral","sentiment_score":-0.02300829067826271},{"text":"Fellow.","start":265.26,"end":265.76,"sentiment":"neutral","sentiment_score":-0.014057798311114311}],"sentiment":"neutral","sentiment_score":-0.0958724757656455,"num_words":9,"start":252.665,"end":265.76},{"sentences":[{"text":"Yeah.","start":266.62,"end":267.12,"sentiment":"neutral","sentiment_score":-0.01464695855975151},{"text":"Yeah.","start":267.42,"end":267.74,"sentiment":"neutral","sentiment_score":-0.009318233467638493},{"text":"I'm a 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Felipe.","start":298.425,"end":302.845,"sentiment":"neutral","sentiment_score":0.0018050869305928547}],"sentiment":"neutral","sentiment_score":-0.06142326376654885,"num_words":11,"start":276.945,"end":302.845},{"sentences":[{"text":"It's like an horror creature.","start":307.465,"end":309.805,"sentiment":"neutral","sentiment_score":-0.3230285465717316},{"text":"It's flying.","start":310.83,"end":311.73,"sentiment":"neutral","sentiment_score":-0.10188254341483116},{"text":"Yeah.","start":312.59,"end":313.09,"sentiment":"neutral","sentiment_score":-0.011409519240260124},{"text":"You know Manny Patel?","start":315.23,"end":316.61,"sentiment":"neutral","sentiment_score":-0.007427264470607042},{"text":"I'll tell you.","start":323.79,"end":324.69,"sentiment":"neutral","sentiment_score":0.004944821043560903}],"sentiment":"neutral","sentiment_score":-0.12301279557868838,"num_words":15,"start":307.465,"end":324.69},{"sentences":[{"text":"Maganda.","start":331.445,"end":331.945,"sentiment":"neutral","sentiment_score":0.28255245089530945},{"text":"Yeah.","start":335.045,"end":335.365,"sentiment":"neutral","sentiment_score":0.025030024349689484},{"text":"Overseas.","start":335.365,"end":335.865,"sentiment":"neutral","sentiment_score":0.0195491686463356},{"text":"You know, remotely is a norm after the pandemic.","start":336.405,"end":341.31,"sentiment":"neutral","sentiment_score":0.014299343029657999},{"text":"Yeah.","start":341.69,"end":342.17,"sentiment":"neutral","sentiment_score":-0.007619332522153854}],"sentiment":"neutral","sentiment_score":0.034477415279700205,"num_words":13,"start":331.445,"end":342.17},{"sentences":[{"text":"No more.","start":342.17,"end":342.91,"sentiment":"neutral","sentiment_score":-0.030331408604979515},{"text":"Yes.","start":346.57,"end":347.07,"sentiment":"neutral","sentiment_score":0.04313560947775841},{"text":"Oh, that's how we did.","start":350.97,"end":352.43002,"sentiment":"neutral","sentiment_score":0.06503855362534523},{"text":"Yeah.","start":362.095,"end":362.41498,"sentiment":"neutral","sentiment_score":0.0522988997399807},{"text":"I'm still in The Philippines.","start":362.41498,"end":363.715,"sentiment":"neutral","sentiment_score":0.035752861946821216}],"sentiment":"neutral","sentiment_score":0.03848062641918659,"num_words":14,"start":342.17,"end":363.715},{"sentences":[{"text":"But, anyway, Jade, I appreciate your time today and the payment.","start":364.01498,"end":367.955,"sentiment":"positive","sentiment_score":0.39129590039903467},{"text":"And if you need any assistance about your services and account, just 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safe.","start":399.17886,"end":399.97885,"sentiment":"neutral","sentiment_score":0.21477171033620834},{"text":"Bye.","start":399.97885,"end":400.47885,"sentiment":"neutral","sentiment_score":0.10667899250984192}],"sentiment":"positive","sentiment_score":0.43947735577821734,"num_words":10,"start":393.49503,"end":400.47885}]}}]},{"alternatives":[{"transcript":"Who's this? Yes. How much do I owe? How much do I owe? Just cut to the chase. Yeah. Can I pay right now? No. Can can do you you you you pull it can you pull it out of my bank right now? Yeah. Yeah. Just can you pull it out of my bank account for me? But but what what bank what bank account do you have? Yeah. Yeah. I know. But tell me which card you used to know. Alright. One sec. One sec. I'm I'm gonna look now. So no. It's can I can I get you a new bank account? Sorry. Visa. No. Debit card. Visa, my debit, whatever it is. Yeah. I was getting it for you there. It is 44222 no. Sorry. 4622. So I'll repeat that one more time. 4622 391139173978. 397 '8. Yes. 03/03 o. Yes. Correct. 468. One sec, though. Hold on. What was that? Sorry. Yep. What? What? Oh, so it hasn't been done yet, so I gotta verify it. Yeah. Yeah. Is that your phone number? What did is that your phone number, Bart? Hello? Yep. Oh, yeah. Yeah. Do you need that code? It's 378752. Yep. Are you from Jamaica? Are you from Jamaica? Jamaica. Oh, I just thought you got a real Jamaican accent. Is it filo? Are you Philip are you Filipino? Oh, you know, Joe Joe Coy? I'm just saying. You're not Filipino. You don't know who Joe Joe Coy is. Come on. Yeah. Joe Coy is a comedian. No. Never mind. Did you wait. What's up? What's up? What's up? Oh, you sound too bad. Alright. Wait. What's wait. What what's Yalamana mean? Yalamanga. Yeah. Yeah. Malananga. What does that mean, though? The demo. Oh, yeah? Oh, you can hear. No. Well, I know. I wanna hear more. Tell me more. Yeah. So where are you from? Very glad that you you actually, like, are you in Australia or no? Or you're just making a phone call from overseas? Accredible mom. But but yeah. But you ever been to Australia, though? Next time you come to Australia, you call me. I mean, yeah, I'll I'll I'll chase you like a real I I I I'll chase you. I'll look after you. I'll I'll do I'll still be alright. Can you text me can you text me on WhatsApp then? So I have to pay any problems with my WiFi, you know, you know, lock my account and just So alright. That's all. You you got my number. So you know how to reach out to me. Yeah. Let me know if you want some pics. 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this? Yes. How much do I owe? How much do I owe? Just cut to the chase.\n\nYeah. Can I pay right now? No. Can can do you you you you pull it can you pull it out of my bank right now? Yeah.\n\nYeah. Just can you pull it out of my bank account for me? But but what what bank what bank account do you have? Yeah. Yeah.\n\nI know. But tell me which card you used to know. Alright. One sec. One sec.\n\nI'm I'm gonna look now. So no. It's can I can I get you a new bank account? Sorry. Visa.\n\nNo. Debit card. Visa, my debit, whatever it is. Yeah. I was getting it for you there.\n\nIt is 44222 no. Sorry. 4622. So I'll repeat that one more time. 4622 391139173978.\n\n397 '8. Yes. 03/03 o. Yes. Correct.\n\n468. One sec, though. Hold on. What was that? Sorry.\n\nYep. What? What? Oh, so it hasn't been done yet, so I gotta verify it. Yeah.\n\nYeah. Is that your phone number? What did is that your phone number, Bart? Hello? Yep.\n\nOh, yeah. Yeah. Do you need that code? It's 378752. Yep.\n\nAre you from Jamaica? Are you from Jamaica? Jamaica. Oh, I just thought you got a real Jamaican accent. Is it filo?\n\nAre you Philip are you Filipino? Oh, you know, Joe Joe Coy? I'm just saying. You're not Filipino. You don't know who Joe Joe Coy is.\n\nCome on. Yeah. Joe Coy is a comedian. No. Never mind.\n\nDid you wait. What's up? What's up? What's up? Oh, you sound too bad.\n\nAlright. Wait. What's wait. What what's Yalamana mean? Yalamanga.\n\nYeah. Yeah. Malananga. What does that mean, though? The demo.\n\nOh, yeah? Oh, you can hear. No. Well, I know. I wanna hear more.\n\nTell me more. Yeah. So where are you from? Very glad that you you actually, like, are you in Australia or no? Or you're just making a phone call from overseas?\n\nAccredible mom. But but yeah. But you ever been to Australia, though? Next time you come to Australia, you call me. I mean, yeah, I'll I'll I'll chase you like a real I I I I'll chase you.\n\nI'll look after you. I'll I'll do I'll still be alright. Can you text me can you text me on WhatsApp then? So I have to pay any problems with my WiFi, you know, you know, lock my account and just So alright. That's all.\n\nYou you got my number. So you know how to reach out to me. Yeah. Let me know if you want some pics. Alright.","paragraphs":[{"sentences":[{"text":"Who's this?","start":0.16,"end":5.7,"sentiment":"neutral","sentiment_score":0.13580341264605522},{"text":"Yes.","start":11.759999,"end":12.259999,"sentiment":"neutral","sentiment_score":0.11456690728664398},{"text":"How much do I owe?","start":13.724999,"end":14.525,"sentiment":"neutral","sentiment_score":0.03893608544021845},{"text":"How much do I owe?","start":14.525,"end":15.325,"sentiment":"neutral","sentiment_score":0.013623929768800735},{"text":"Just cut to the chase.","start":15.325,"end":16.545,"sentiment":"neutral","sentiment_score":0.08098117262125015}],"sentiment":"neutral","sentiment_score":0.05854887065167228,"num_words":18,"start":0.16,"end":16.545},{"sentences":[{"text":"Yeah.","start":23.325,"end":23.564999,"sentiment":"neutral","sentiment_score":0.041991207748651505},{"text":"Can I pay right 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have?","start":39.935,"end":42.755,"sentiment":"neutral","sentiment_score":-0.05848377773707563},{"text":"Yeah.","start":52.255,"end":52.495003,"sentiment":"neutral","sentiment_score":-0.12716037034988403},{"text":"Yeah.","start":52.495003,"end":52.655003,"sentiment":"neutral","sentiment_score":-0.09657620638608932}],"sentiment":"neutral","sentiment_score":-0.06821322498413232,"num_words":26,"start":36.59,"end":52.655003},{"sentences":[{"text":"I know.","start":52.655003,"end":52.975002,"sentiment":"neutral","sentiment_score":-0.09212883189320564},{"text":"But tell me which card you used to know.","start":52.975002,"end":55.075,"sentiment":"neutral","sentiment_score":-0.05869732010695669},{"text":"Alright.","start":71.024994,"end":71.104996,"sentiment":"neutral","sentiment_score":-0.006093589123338461},{"text":"One sec.","start":71.104996,"end":71.505,"sentiment":"neutral","sentiment_score":-0.017515940591692924},{"text":"One sec.","start":71.505,"end":71.825,"sentiment":"neutral","sentiment_score":-0.02646863274276257}],"sentiment":"neutral","sentiment_score":-0.050412267533829436,"num_words":16,"start":52.655003,"end":71.825},{"sentences":[{"text":"I'm I'm gonna look now.","start":71.825,"end":73.045,"sentiment":"neutral","sentiment_score":-0.034083353355526924},{"text":"So no.","start":76.384995,"end":77.905,"sentiment":"neutral","sentiment_score":-0.13818366453051567},{"text":"It's can I can I get you a new bank account?","start":77.905,"end":80.305,"sentiment":"neutral","sentiment_score":-0.11460998518900438},{"text":"Sorry.","start":80.305,"end":80.805,"sentiment":"neutral","sentiment_score":-0.08060592412948608},{"text":"Visa.","start":86.04,"end":86.54,"sentiment":"neutral","sentiment_score":-0.016927549615502357}],"sentiment":"neutral","sentiment_score":-0.09025137033313513,"num_words":20,"start":71.825,"end":86.54},{"sentences":[{"text":"No.","start":87.48,"end":87.72,"sentiment":"neutral","sentiment_score":-0.07652653753757477},{"text":"Debit card.","start":87.72,"end":88.28,"sentiment":"neutral","sentiment_score":-0.056982893496751785},{"text":"Visa, my debit, whatever it is.","start":88.28,"end":90.14,"sentiment":"neutral","sentiment_score":-0.012954387037704388},{"text":"Yeah.","start":99.884995,"end":100.204994,"sentiment":"neutral","sentiment_score":0.006595078855752945},{"text":"I was getting it for you there.","start":100.204994,"end":101.905,"sentiment":"neutral","sentiment_score":-0.01274662118937288}],"sentiment":"neutral","sentiment_score":-0.02063823036630364,"num_words":17,"start":87.48,"end":101.905},{"sentences":[{"text":"It is 44222 no.","start":105.564995,"end":112.049995,"sentiment":"neutral","sentiment_score":-0.04711755644530058},{"text":"Sorry.","start":112.049995,"end":112.45,"sentiment":"neutral","sentiment_score":-0.08029646426439285},{"text":"4622.","start":112.45,"end":114.15001,"sentiment":"neutral","sentiment_score":-0.049348555505275726},{"text":"So I'll repeat that one more time.","start":118.13,"end":120.21,"sentiment":"neutral","sentiment_score":-0.058002356972013204},{"text":"4622 391139173978.","start":120.21,"end":132.385,"sentiment":"neutral","sentiment_score":-0.004887688613962382}],"sentiment":"neutral","sentiment_score":-0.048927141438859206,"num_words":15,"start":105.564995,"end":132.385},{"sentences":[{"text":"397 '8.","start":141.23,"end":144.53,"sentiment":"neutral","sentiment_score":0.007102526724338532},{"text":"Yes.","start":145.23,"end":145.73,"sentiment":"neutral","sentiment_score":0.001089191995561123},{"text":"03/03 o.","start":146.43,"end":154.315,"sentiment":"neutral","sentiment_score":0.008254879308879026},{"text":"Yes.","start":154.315,"end":154.815,"sentiment":"neutral","sentiment_score":0.06222932040691376},{"text":"Correct.","start":155.035,"end":155.535,"sentiment":"neutral","sentiment_score":0.10579227656126022}],"sentiment":"neutral","sentiment_score":0.02854651443288146,"num_words":7,"start":141.23,"end":155.535},{"sentences":[{"text":"468.","start":161.97,"end":164.63,"sentiment":"neutral","sentiment_score":0.007869390770792961},{"text":"One sec, though.","start":188.795,"end":189.355,"sentiment":"neutral","sentiment_score":-0.027496888612707455},{"text":"Hold on.","start":189.355,"end":190.015,"sentiment":"neutral","sentiment_score":-0.029559860937297344},{"text":"What was that?","start":199.2,"end":199.76001,"sentiment":"neutral","sentiment_score":-0.022512255236506462},{"text":"Sorry.","start":199.76001,"end":200.26001,"sentiment":"neutral","sentiment_score":-0.05423364043235779}],"sentiment":"neutral","sentiment_score":-0.025551140308380127,"num_words":10,"start":161.97,"end":200.26001},{"sentences":[{"text":"Yep.","start":206.16,"end":206.595,"sentiment":"neutral","sentiment_score":0.024861078709363937},{"text":"What?","start":211.155,"end":211.655,"sentiment":"neutral","sentiment_score":-0.013173645362257956},{"text":"What?","start":212.515,"end":212.675,"sentiment":"neutral","sentiment_score":-0.03084631636738777},{"text":"Oh, so it hasn't been done yet, so I gotta verify it.","start":212.675,"end":215.495,"sentiment":"neutral","sentiment_score":-0.1433484603961309},{"text":"Yeah.","start":220.13,"end":220.45,"sentiment":"neutral","sentiment_score":0.0032630832865834236}],"sentiment":"neutral","sentiment_score":-0.10850483278045431,"num_words":16,"start":206.16,"end":220.45},{"sentences":[{"text":"Yeah.","start":220.45,"end":220.69,"sentiment":"neutral","sentiment_score":0.0037622577510774136},{"text":"Is that your phone number?","start":220.69,"end":221.89,"sentiment":"neutral","sentiment_score":0.0029334800317883493},{"text":"What did is that your phone number, Bart?","start":221.89,"end":223.83,"sentiment":"neutral","sentiment_score":-0.004501043207710609},{"text":"Hello?","start":227.25,"end":227.75,"sentiment":"neutral","sentiment_score":-0.0032417653128504753},{"text":"Yep.","start":236.725,"end":237.225,"sentiment":"neutral","sentiment_score":-0.0032450787257403135}],"sentiment":"neutral","sentiment_score":-0.0015040957368910313,"num_words":16,"start":220.45,"end":237.225},{"sentences":[{"text":"Oh, yeah.","start":237.285,"end":238.005,"sentiment":"neutral","sentiment_score":-0.0044506690464913845},{"text":"Yeah.","start":238.005,"end":238.245,"sentiment":"neutral","sentiment_score":-0.003718378022313118},{"text":"Do you need that code?","start":238.245,"end":239.385,"sentiment":"neutral","sentiment_score":-0.006992086954414845},{"text":"It's 378752.","start":241.445,"end":245.945,"sentiment":"neutral","sentiment_score":0.009279435034841299},{"text":"Yep.","start":248.8,"end":249.3,"sentiment":"neutral","sentiment_score":0.0401361882686615}],"sentiment":"neutral","sentiment_score":0.0010104461319067261,"num_words":11,"start":237.285,"end":249.3},{"sentences":[{"text":"Are you from Jamaica?","start":252.16,"end":253.04001,"sentiment":"neutral","sentiment_score":-0.009829950518906116},{"text":"Are you from Jamaica?","start":253.04001,"end":254.02,"sentiment":"neutral","sentiment_score":-0.026987198274582624},{"text":"Jamaica.","start":254.16,"end":254.66,"sentiment":"neutral","sentiment_score":-0.0464358925819397},{"text":"Oh, I just thought you got a real Jamaican accent.","start":257.68,"end":260.5,"sentiment":"neutral","sentiment_score":-0.07630522847175598},{"text":"Is it filo?","start":262.825,"end":263.64502,"sentiment":"neutral","sentiment_score":-0.03845693046847979}],"sentiment":"neutral","sentiment_score":-0.04873307108540426,"num_words":22,"start":252.16,"end":263.64502},{"sentences":[{"text":"Are you Philip are you Filipino?","start":265.225,"end":267.005,"sentiment":"neutral","sentiment_score":-0.018244033368925255},{"text":"Oh, you know, Joe Joe Coy?","start":270.745,"end":273.885,"sentiment":"neutral","sentiment_score":-0.016114966633419197},{"text":"I'm just saying.","start":278.21997,"end":278.86,"sentiment":"neutral","sentiment_score":-0.11499643822511037},{"text":"You're not Filipino.","start":278.86,"end":280.15997,"sentiment":"neutral","sentiment_score":-0.10644930849472682},{"text":"You don't know who Joe Joe Coy is.","start":281.02,"end":283.09998,"sentiment":"neutral","sentiment_score":-0.10160917602479458}],"sentiment":"neutral","sentiment_score":-0.06474479416815135,"num_words":26,"start":265.225,"end":283.09998},{"sentences":[{"text":"Come on.","start":283.09998,"end":283.75998,"sentiment":"neutral","sentiment_score":-0.05865664407610893},{"text":"Yeah.","start":286.78,"end":287.09998,"sentiment":"neutral","sentiment_score":-0.03928712010383606},{"text":"Joe Coy is a comedian.","start":287.09998,"end":288.47998,"sentiment":"neutral","sentiment_score":-0.05234788805246353},{"text":"No.","start":290.785,"end":291.10498,"sentiment":"neutral","sentiment_score":-0.15413625538349152},{"text":"Never mind.","start":291.10498,"end":291.845,"sentiment":"neutral","sentiment_score":-0.09225811064243317}],"sentiment":"neutral","sentiment_score":-0.06881748410788449,"num_words":11,"start":283.09998,"end":291.845},{"sentences":[{"text":"Did you wait.","start":293.025,"end":293.585,"sentiment":"neutral","sentiment_score":-0.07862578084071477},{"text":"What's up?","start":293.585,"end":293.905,"sentiment":"neutral","sentiment_score":-0.034419603645801544},{"text":"What's up?","start":293.905,"end":294.505,"sentiment":"neutral","sentiment_score":-0.027613308280706406},{"text":"What's up?","start":294.505,"end":295.10498,"sentiment":"neutral","sentiment_score":-0.029376915656030178},{"text":"Oh, you sound too bad.","start":295.10498,"end":296.485,"sentiment":"negative","sentiment_score":-0.3997501730918884}],"sentiment":"neutral","sentiment_score":-0.17267484736761876,"num_words":14,"start":293.025,"end":296.485},{"sentences":[{"text":"Alright.","start":298.22498,"end":298.465,"sentiment":"neutral","sentiment_score":-0.06697868555784225},{"text":"Wait.","start":298.465,"end":298.705,"sentiment":"neutral","sentiment_score":-0.027806464582681656},{"text":"What's wait.","start":298.705,"end":299.345,"sentiment":"neutral","sentiment_score":-0.037960002198815346},{"text":"What what's Yalamana mean?","start":299.345,"end":300.88498,"sentiment":"neutral","sentiment_score":-0.030413062311708927},{"text":"Yalamanga.","start":301.10498,"end":301.60498,"sentiment":"neutral","sentiment_score":0.026775628328323364}],"sentiment":"neutral","sentiment_score":-0.029509086161851883,"num_words":9,"start":298.22498,"end":301.60498},{"sentences":[{"text":"Yeah.","start":302.5,"end":302.74,"sentiment":"neutral","sentiment_score":0.02824154496192932},{"text":"Yeah.","start":302.74,"end":303.24,"sentiment":"neutral","sentiment_score":0.024894457310438156},{"text":"Malananga.","start":303.54,"end":304.04,"sentiment":"neutral","sentiment_score":0.006681194994598627},{"text":"What does that mean, though?","start":304.41998,"end":305.72,"sentiment":"neutral","sentiment_score":-0.05266870260238647},{"text":"The demo.","start":311.06,"end":311.72,"sentiment":"neutral","sentiment_score":-0.11299208924174309}],"sentiment":"neutral","sentiment_score":-0.04295104942284524,"num_words":10,"start":302.5,"end":311.72},{"sentences":[{"text":"Oh, yeah?","start":313.78,"end":314.52,"sentiment":"neutral","sentiment_score":-0.000049546826630830765},{"text":"Oh, you can hear.","start":315.06,"end":316.28,"sentiment":"neutral","sentiment_score":-0.004892938886769116},{"text":"No.","start":317.71503,"end":318.11502,"sentiment":"neutral","sentiment_score":-0.07004325836896896},{"text":"Well, I know.","start":318.11502,"end":318.67502,"sentiment":"neutral","sentiment_score":-0.04143660515546799},{"text":"I wanna hear more.","start":318.67502,"end":319.635,"sentiment":"neutral","sentiment_score":-0.029229684732854366}],"sentiment":"neutral","sentiment_score":-0.023638761569080607,"num_words":14,"start":313.78,"end":319.635},{"sentences":[{"text":"Tell me more.","start":319.635,"end":320.535,"sentiment":"neutral","sentiment_score":-0.013701198001702627},{"text":"Yeah.","start":324.035,"end":324.535,"sentiment":"neutral","sentiment_score":0.011163773015141489},{"text":"So where are you from?","start":328.195,"end":329.075,"sentiment":"neutral","sentiment_score":0.0069079408422112465},{"text":"Very glad that you you actually, like, are you in Australia or no?","start":329.075,"end":332.46002,"sentiment":"neutral","sentiment_score":0.2046410650587999},{"text":"Or you're just making a phone call from overseas?","start":332.46002,"end":334.48,"sentiment":"neutral","sentiment_score":0.07856873505645329}],"sentiment":"neutral","sentiment_score":0.10877588208043767,"num_words":31,"start":319.635,"end":334.48},{"sentences":[{"text":"Accredible mom.","start":340.22,"end":341.28,"sentiment":"neutral","sentiment_score":-0.02319569420069456},{"text":"But but yeah.","start":342.30002,"end":343.5,"sentiment":"neutral","sentiment_score":-0.022536805520455044},{"text":"But you ever been to Australia, though?","start":343.5,"end":345.615,"sentiment":"neutral","sentiment_score":-0.008080370192016875},{"text":"Next time you come to Australia, you call me.","start":347.455,"end":349.63498,"sentiment":"neutral","sentiment_score":0.020685531612899568},{"text":"I mean, yeah, I'll I'll I'll chase you like a real I I I I'll chase you.","start":351.13498,"end":357.47498,"sentiment":"neutral","sentiment_score":0.0347703309620128}],"sentiment":"neutral","sentiment_score":0.01596581617272214,"num_words":38,"start":340.22,"end":357.47498},{"sentences":[{"text":"I'll look after you.","start":358.255,"end":359.055,"sentiment":"neutral","sentiment_score":0.0754834022372961},{"text":"I'll I'll do I'll still be alright.","start":359.055,"end":360.595,"sentiment":"neutral","sentiment_score":0.03931431472301483},{"text":"Can you text me can you text me on WhatsApp then?","start":371.64,"end":374.295,"sentiment":"neutral","sentiment_score":0.07337548583745956},{"text":"So I have to pay any problems with my WiFi, you know, you know, lock my account and just So alright.","start":375.255,"end":388.75,"sentiment":"neutral","sentiment_score":-0.04970628661768777},{"text":"That's all.","start":388.75,"end":389.31,"sentiment":"neutral","sentiment_score":0.05258899927139282}],"sentiment":"neutral","sentiment_score":0.00990244746208191,"num_words":45,"start":358.255,"end":389.31},{"sentences":[{"text":"You you got my number.","start":389.31,"end":390.35,"sentiment":"neutral","sentiment_score":0.10677209496498108},{"text":"So you know how to reach out to me.","start":390.35,"end":391.97,"sentiment":"neutral","sentiment_score":0.07077332089344661},{"text":"Yeah.","start":395.31,"end":395.81,"sentiment":"neutral","sentiment_score":0.2272805422544479},{"text":"Let me know if you want some pics.","start":396.66998,"end":398.21,"sentiment":"neutral","sentiment_score":0.18113057129085064},{"text":"Alright.","start":400.83,"end":401.33,"sentiment":"neutral","sentiment_score":-0.0705743357539177}],"sentiment":"neutral","sentiment_score":0.11569046415388584,"num_words":24,"start":389.31,"end":401.33}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Who's\n\nChannel 0: Hi. Thank you so much for calling Airtel accounts. How may I help you today?\n\nChannel 1: this?\n\nChannel 0: Hi. This is Melissa from Airtel accounts. Jaden Gardner. Right?\n\nChannel 1: Yes.\n\nChannel 0: Yeah, Jaden. How are\n\nChannel 1: How\n\nChannel 0: you\n\nChannel 1: much\n\nChannel 0: today?\n\nChannel 1: do I owe? How much do I owe? Just cut to the chase.\n\nChannel 0: Oh, sure. It's $79.95 for your May Internet service. Could you pause the payment right now?\n\nChannel 1: Yeah. Can I pay right now?\n\nChannel 0: Oh, sure. Sure. Let me go ahead and do it for you. Are you going to use your Visa\n\nChannel 1: No.\n\nChannel 0: or your\n\nChannel 1: Can\n\nChannel 0: Mastercard?\n\nChannel 1: can do you you you you pull it can you pull it out of my bank right now?\n\nChannel 0: Bank account, you said? I'm sorry. You caught up.\n\nChannel 1: Yeah. Yeah. Just can you pull it out of my bank account for me?\n\nChannel 0: Oh, yeah.\n\nChannel 1: But\n\nChannel 0: Sure.\n\nChannel 1: but what what bank what bank account do you have?\n\nChannel 0: Let me just go ahead and go back to your account here. Because I'm showing here you have your card, but it was declined due to insufficient funds.\n\nChannel 1: Yeah. Yeah. I know. But tell me which card you used to know.\n\nChannel 0: Jaden Jaden. One moment. I'm looking for your name. Last four, 2062. 2062, the last four digits?\n\nChannel 1: Alright. One sec. One sec. I'm I'm gonna look now.\n\nChannel 0: Okay. Sure.\n\nChannel 1: So no. It's can I can I get you a new bank account? Sorry.\n\nChannel 0: Okay. Sure. Sure. Let me just is this a Visa or a Master?\n\nChannel 1: Visa.\n\nChannel 0: A Visa.\n\nChannel 1: No. Debit card.\n\nChannel 0: Okay.\n\nChannel 1: Visa, my debit, whatever it is.\n\nChannel 0: Oh, Shirley. Visa. Okay. May I have your card number, please?\n\nChannel 1: Yeah. I was getting it for you there. It is 44222 no. Sorry. 4622.\n\nSo I'll repeat that one more time. 4622\n\nChannel 0: Mhmm.\n\nChannel 1: 391139173978.\n\nChannel 0: Thank you. 4622391139173978.\n\nChannel 1: 397\n\nChannel 0: Yeah. Got it.\n\nChannel 1: '8.\n\nChannel 0: Expiry date, please?\n\nChannel 1: Yes. 03/03\n\nChannel 0: O three two thousand thirty.\n\nChannel 1: o. Yes. Correct.\n\nChannel 0: Okay. Thank you. Security code, please?\n\nChannel 1: 468.\n\nChannel 0: 468. Let me just look here. One moment. It's still processing. Okay.\n\nSo, Jaden, the one time passcode has been sent to your\n\nChannel 1: One sec, though. Hold on. What was that?\n\nChannel 0: Yeah.\n\nChannel 1: Sorry.\n\nChannel 0: We sent you an SMS. Please check a one time passcode. If\n\nChannel 1: Yep.\n\nChannel 0: you already received it, please read it to me so I can enter it on the system and verify and confirm\n\nChannel 1: What?\n\nChannel 0: the payment.\n\nChannel 1: What? Oh, so it hasn't been done yet, so I gotta verify it.\n\nChannel 0: Yeah. You receive a text now to your phone number that using ends in 90\n\nChannel 1: Yeah.\n\nChannel 0: 6\n\nChannel 1: Yeah.\n\nChannel 0: 0.\n\nChannel 1: Is that your phone number? What did is that your phone number, Bart? Hello?\n\nChannel 0: Yeah. Please check your SMS messages. You received a code from a n z.\n\nChannel 1: Yep. Oh, yeah. Yeah. Do you need that code?\n\nChannel 0: Yes, please.\n\nChannel 1: It's 378752.\n\nChannel 0: 378752.\n\nChannel 1: Yep.\n\nChannel 0: Okay. Perfect. Thank you. Just one\n\nChannel 1: Are\n\nChannel 0: moment.\n\nChannel 1: you from Jamaica?\n\nChannel 0: It's processing.\n\nChannel 1: Are you from Jamaica? Jamaica.\n\nChannel 0: No. I'm not from Jamaica.\n\nChannel 1: Oh, I just thought you got a real Jamaican accent. Is it filo?\n\nChannel 0: Okay.\n\nChannel 1: Are\n\nChannel 0: Fellow.\n\nChannel 1: you Philip are you Filipino?\n\nChannel 0: Yeah. Yeah. I'm a fellow.\n\nChannel 1: Oh, you know, Joe Joe Coy?\n\nChannel 0: Joy Qui? No. Is she your friend?\n\nChannel 1: I'm just saying. You're\n\nChannel 0: Workmate?\n\nChannel 1: not Filipino. You don't know who Joe Joe Coy is. Come on.\n\nChannel 0: Joy Qui?\n\nChannel 1: Yeah. Joe Coy is a comedian. No.\n\nChannel 0: No.\n\nChannel 1: Never mind. Did you wait. What's up? What's up? What's up?\n\nOh, you sound too bad. Alright.\n\nChannel 0: I'm\n\nChannel 1: Wait.\n\nChannel 0: a\n\nChannel 1: What's wait. What what's Yalamana mean? Yalamanga.\n\nChannel 0: Felipe.\n\nChannel 1: Yeah. Yeah. Malananga. What does that mean, though?\n\nChannel 0: It's like an horror creature. It's\n\nChannel 1: The demo.\n\nChannel 0: flying. Yeah.\n\nChannel 1: Oh, yeah? Oh,\n\nChannel 0: You\n\nChannel 1: you\n\nChannel 0: know\n\nChannel 1: can hear.\n\nChannel 0: Manny Patel?\n\nChannel 1: No. Well, I know. I wanna hear more. Tell me more.\n\nChannel 0: I'll tell\n\nChannel 1: Yeah.\n\nChannel 0: you.\n\nChannel 1: So where are you from? Very glad that you you actually, like, are you in\n\nChannel 0: Maganda.\n\nChannel 1: Australia or no? Or you're just making a phone call from overseas?\n\nChannel 0: Yeah. Overseas. You know, remotely is a norm\n\nChannel 1: Accredible\n\nChannel 0: after the\n\nChannel 1: mom.\n\nChannel 0: pandemic. Yeah. No\n\nChannel 1: But\n\nChannel 0: more.\n\nChannel 1: but yeah. But you ever been to Australia, though?\n\nChannel 0: Yes.\n\nChannel 1: Next time you come to Australia, you call me.\n\nChannel 0: Oh,\n\nChannel 1: I\n\nChannel 0: that's how we did.\n\nChannel 1: mean, yeah, I'll I'll I'll chase you like a real I I I I'll chase you. I'll look after you. I'll I'll do I'll still be alright.\n\nChannel 0: Yeah. I'm still in The Philippines. But, anyway, Jade, I appreciate your time today and the payment. And if you need any assistance about your services and account,\n\nChannel 1: Can you\n\nChannel 0: just\n\nChannel 1: text me can you text me on WhatsApp then? So I have to pay any problems with my WiFi, you know, you know, lock my account and just\n\nChannel 0: No. I'm not using WhatsApp. Our means of communication at work is MS Teams.\n\nChannel 1: So alright. That's all. You you got my number. So you know how to reach out to me.\n\nChannel 0: Okay. Thank you, Jayden. Have a good one.\n\nChannel 1: Yeah. Let me know if you want some pics.\n\nChannel 0: Be safe. Bye.\n\nChannel 1: Alright.","paragraphs":[{"sentences":[{"text":"Who's","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.07577239722013474}],"sentiment":"neutral","sentiment_score":0.07577239722013474,"channel":1,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Hi.","start":0.32,"end":0.56,"sentiment":"positive","sentiment_score":0.38903501629829407},{"text":"Thank you so much for calling Airtel accounts.","start":0.56,"end":2.8,"sentiment":"positive","sentiment_score":0.7210324257612228},{"text":"How may I help you 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just","start":375.255,"end":379.095,"sentiment":"neutral","sentiment_score":-0.05742915151150603}],"sentiment":"neutral","sentiment_score":-0.015969489435000078,"channel":1,"num_words":28,"start":372.04,"end":379.095},{"sentences":[{"text":"No.","start":381.49503,"end":381.815,"sentiment":"neutral","sentiment_score":-0.13710260391235352},{"text":"I'm not using WhatsApp.","start":381.815,"end":383.195,"sentiment":"neutral","sentiment_score":-0.17540688440203667},{"text":"Our means of communication at work is MS Teams.","start":383.49503,"end":387.355,"sentiment":"neutral","sentiment_score":-0.06104199878043599}],"sentiment":"neutral","sentiment_score":-0.09915058075317315,"channel":0,"num_words":14,"start":381.49503,"end":387.355},{"sentences":[{"text":"So alright.","start":387.94998,"end":388.75,"sentiment":"neutral","sentiment_score":0.0236609298735857},{"text":"That's all.","start":388.75,"end":389.31,"sentiment":"neutral","sentiment_score":0.05258899927139282},{"text":"You you got my number.","start":389.31,"end":390.35,"sentiment":"neutral","sentiment_score":0.10677209496498108},{"text":"So you know how to reach out to me.","start":390.35,"end":391.97,"sentiment":"neutral","sentiment_score":0.07077332089344661}],"sentiment":"neutral","sentiment_score":0.07351779006421566,"channel":1,"num_words":18,"start":387.94998,"end":391.97},{"sentences":[{"text":"Okay.","start":392.535,"end":393.035,"sentiment":"neutral","sentiment_score":0.24007463455200195},{"text":"Thank you, Jayden.","start":393.49503,"end":394.55502,"sentiment":"positive","sentiment_score":0.5365233023961385},{"text":"Have a good one.","start":394.695,"end":395.755,"sentiment":"positive","sentiment_score":0.5622453093528748}],"sentiment":"positive","sentiment_score":0.5123282223939896,"channel":0,"num_words":8,"start":392.535,"end":395.755},{"sentences":[{"text":"Yeah.","start":395.31,"end":395.81,"sentiment":"neutral","sentiment_score":0.2272805422544479},{"text":"Let me know if you want some 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He had his card declined due to insufficient funds, but was able to pay with a debit card. The representative, Melissa, verified Jaden's payment information and informed him that a code had been sent to his account. Jaden also asked about using a different bank account for his payment, but was advised to check his SMS messages. The call ended with Melissa offering assistance and a reminder to stay safe."},"intents":{"segments":[{"text":"Can I pay right now? Oh, sure.","start_word":66,"end_word":72,"intents":[{"intent":"Determine payment options","confidence_score":0.0000036317902}]},{"text":"I'm looking for your name. Last four, 2062.","start_word":195,"end_word":202,"intents":[{"intent":"Provide account information","confidence_score":0.0036057031}]},{"text":"So, Jaden, the one time passcode has been sent to your One sec, though. Hold on.","start_word":335,"end_word":350,"intents":[{"intent":"Verify passcode","confidence_score":0.19523297}]},{"text":"You receive a text now to your phone number that using ends in 90 Yeah.","start_word":407,"end_word":421,"intents":[{"intent":"Confirm text","confidence_score":0.0008378642}]},{"text":"you Philip are you Filipino? Yeah. Yeah.","start_word":507,"end_word":513,"intents":[{"intent":"Confirm identity","confidence_score":0.1899747},{"intent":"Confirm identity","confidence_score":0.15488774}]},{"text":"Thank you, Jayden. Have a good one. Yeah.","start_word":817,"end_word":824,"intents":[{"intent":"Contact jade","confidence_score":0.0037201182}]}]},"sentiments":{"segments":[{"text":"Who's Hi.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.20107746124267575},{"text":"Thank you so much for calling Airtel accounts. How may I help you today?","start_word":2,"end_word":15,"sentiment":"positive","sentiment_score":0.6928871870040894},{"text":"this? Hi. This is Melissa from Airtel accounts. Jaden Gardner. Right? Yes. Yeah, Jaden. How are How you much today? do I owe? How much do I owe? Just cut to the chase. Oh, sure. It's $79.95 for your May Internet service. Could you pause the payment right now? Yeah. Can I pay right now? Oh, sure. Sure. Let me go ahead and do it for you. Are you going to use your Visa No. or your Can Mastercard? can do you you you you pull it can you pull it out of my bank right now? Bank account, you said? I'm sorry. You caught up. Yeah. Yeah. Just can you pull it out of my bank account for me? Oh, yeah. But Sure. but what what bank what bank account do you have? Let me just go ahead and go back to your account here. Because I'm showing here you have your card, but it was declined due to insufficient funds. Yeah. Yeah. I know. But tell me which card you used to know. Jaden Jaden. One moment. I'm looking for your name. Last four, 2062. 2062, the last four digits? Alright. One sec. One sec. I'm I'm gonna look now. Okay. Sure. So no. It's can I can I get you a new bank account? Sorry. Okay. Sure. Sure. Let me just is this a Visa or a Master? Visa. A Visa. No. Debit card. Okay. Visa, my debit, whatever it is. Oh, Shirley. Visa. Okay. May I have your card number, please? Yeah. I was getting it for you there. It is 44222 no. Sorry. 4622. So I'll repeat that one more time. 4622 Mhmm. 391139173978.","start_word":16,"end_word":294,"sentiment":"neutral","sentiment_score":-0.02007271535694599},{"text":"Thank you.","start_word":295,"end_word":296,"sentiment":"positive","sentiment_score":0.477253258228302},{"text":"4622391139173978. 397 Yeah. Got it. '8. Expiry date, please? Yes. 03/03 O three two thousand thirty. o. Yes. Correct. Okay.","start_word":297,"end_word":316,"sentiment":"neutral","sentiment_score":0.02702328749001026},{"text":"Thank you.","start_word":317,"end_word":318,"sentiment":"positive","sentiment_score":0.3992864489555359},{"text":"Security code, please? 468. 468. Let me just look here. One moment. It's still processing. Okay. So, Jaden, the one time passcode has been sent to your One sec, though. Hold on. What was that? Yeah. Sorry. We sent you an SMS. Please check a one time passcode. If Yep. you already received it, please read it to me so I can enter it on the system and verify and confirm What? the payment. What? Oh, so it hasn't been done yet, so I gotta verify it. Yeah. You receive a text now to your phone number that using ends in 90 Yeah. 6 Yeah. 0. Is that your phone number? What did is that your phone number, Bart? Hello? Yeah. Please check your SMS messages. You received a code from a n z. Yep. Oh, yeah. Yeah. Do you need that code? Yes, please. It's 378752. 378752. Yep. Okay. Perfect. Thank you. Just one Are moment. you from Jamaica? It's processing. Are you from Jamaica? Jamaica. No. I'm not from Jamaica. Oh, I just thought you got a real Jamaican accent. Is it filo? Okay. Are Fellow. you Philip are you Filipino? Yeah. Yeah. I'm a fellow. Oh, you know, Joe Joe Coy? Joy Qui? No. Is she your friend? I'm just saying. You're Workmate? not Filipino. You don't know who Joe Joe Coy is. Come on. Joy Qui? Yeah. Joe Coy is a comedian. No. No. Never mind. Did you wait. What's up? What's up? What's up?","start_word":319,"end_word":567,"sentiment":"neutral","sentiment_score":-0.02639754860097146},{"text":"Oh, you sound too bad.","start_word":568,"end_word":572,"sentiment":"negative","sentiment_score":-0.3813561201095581},{"text":"Alright. I'm Wait. a What's wait. What what's Yalamana mean? Yalamanga. Felipe. Yeah. Yeah. Malananga. What does that mean, though?","start_word":573,"end_word":592,"sentiment":"neutral","sentiment_score":-0.015840444713830948},{"text":"It's like an horror creature.","start_word":593,"end_word":597,"sentiment":"negative","sentiment_score":-0.33431869745254517},{"text":"It's The demo. flying. Yeah. Oh, yeah? Oh, You you know can hear. Manny Patel? No. Well, I know. I wanna hear more. Tell me more. I'll tell Yeah. you. So where are you from? Very glad that you you actually, like, are you in Maganda. Australia or no? Or you're just making a phone call from overseas? Yeah. Overseas. You know, remotely is a norm Accredible after the mom. pandemic. Yeah. No But more. but yeah. But you ever been to Australia, though? Yes. Next time you come to Australia, you call me. Oh, I that's how we did. mean, yeah, I'll I'll I'll chase you like a real I I I I'll chase you. I'll look after you. I'll I'll do I'll still be alright. Yeah. I'm still in The Philippines.","start_word":598,"end_word":730,"sentiment":"neutral","sentiment_score":0.03448530286550522},{"text":"But, anyway, Jade, I appreciate your time today and the payment.","start_word":731,"end_word":741,"sentiment":"positive","sentiment_score":0.3450344204902649},{"text":"And if you need any assistance about your services and account, Can you just text me can you text me on WhatsApp then? So I have to pay any problems with my WiFi, you know, you know, lock my account and just No. I'm not using WhatsApp. Our means of communication at work is MS Teams. So alright. That's all. You you got my number. So you know how to reach out to me. Okay.","start_word":742,"end_word":816,"sentiment":"neutral","sentiment_score":0.012844501063227654},{"text":"Thank you, Jayden. Have a good one.","start_word":817,"end_word":823,"sentiment":"positive","sentiment_score":0.5464380979537964},{"text":"Yeah. Let me know if you want some pics. Be safe. Bye. Alright.","start_word":824,"end_word":836,"sentiment":"neutral","sentiment_score":0.18101919155854448}],"average":{"sentiment":"neutral","sentiment_score":0.012610916697650874}}}}