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calling Yerry Ambiaq Shire Council. We appreciate your call, and one of our team members will be with you shortly. Our team is here to help, and we are committed to providing the best possible service we can. Abusive, aggressive, or inappropriate language will not be tolerated. Calls may be ended if this occurs.\n\nThank you for your understanding. We look forward to helping you. To ensure your personal details on our council records remain accurate and comply with legislation, we require any changes to be made in writing. This can be done via the update details form on our website, www.yariambiak.vic.gov.au. Your personal information being collected will update our property and rating, including debt collection, customer request management, animal management, infringement, and waste management system.\n\nAre you planning a new project or development? You can find answers to common building and planning questions, lodge applications, and access a range of online services at www.yerryambiac.vic.gov.au. Feel free to visit our website at your convenience or stay on the line to speak with a member of our team.","paragraphs":[{"sentences":[{"text":"For calling Yerry Ambiaq Shire Council.","start":0.16,"end":2.1,"sentiment":"neutral","sentiment_score":0.11814510946472485},{"text":"We appreciate your call, and one of our team members will be with you shortly.","start":2.3999999,"end":6.1,"sentiment":"positive","sentiment_score":0.5325675904750824},{"text":"Our team is here to help, and we are committed to providing the best possible service we can.","start":6.3999996,"end":10.82,"sentiment":"positive","sentiment_score":0.5450008859237035},{"text":"Abusive, aggressive, or inappropriate language will not be tolerated.","start":11.12,"end":14.34,"sentiment":"negative","sentiment_score":-0.6947211490737067},{"text":"Calls may be ended if this occurs.","start":14.615,"end":16.395,"sentiment":"negative","sentiment_score":-0.34676622067178997}],"sentiment":"neutral","sentiment_score":0.1786826649850065,"num_words":55,"start":0.16,"end":16.395},{"sentences":[{"text":"Thank you for your understanding.","start":16.615,"end":17.914999,"sentiment":"positive","sentiment_score":0.3570316433906555},{"text":"We look forward to helping you.","start":18.055,"end":19.675,"sentiment":"positive","sentiment_score":0.5576848487059275},{"text":"To ensure your personal details on our council records remain accurate and comply with legislation, we require any changes to be made in writing.","start":34.64,"end":43.065002,"sentiment":"neutral","sentiment_score":0.13878434399763742},{"text":"This can be done via the update details form on our website, www.yariambiak.vic.gov.au.","start":43.765,"end":51.545002,"sentiment":"neutral","sentiment_score":0.10585941718174861},{"text":"Your personal information being collected will update our property and rating, including debt collection, customer request management, animal management, infringement, and waste management system.","start":51.765,"end":61.84,"sentiment":"neutral","sentiment_score":0.06917704517642657}],"sentiment":"neutral","sentiment_score":0.15970157045457098,"num_words":72,"start":16.615,"end":61.84},{"sentences":[{"text":"Are you planning a new project or development?","start":85.14,"end":87.24,"sentiment":"neutral","sentiment_score":0.06945346482098103},{"text":"You can find answers to common building and planning questions, lodge applications, and access a range of online services at www.yerryambiac.vic.gov.au.","start":87.62,"end":98.415,"sentiment":"neutral","sentiment_score":0.14691494085959025},{"text":"Feel free to visit our website at your convenience or stay on the line to speak with a member of our team.","start":98.655,"end":103.475,"sentiment":"neutral","sentiment_score":0.15113871917128563}],"sentiment":"neutral","sentiment_score":0.1365861431056378,"num_words":51,"start":85.14,"end":103.475}]}}]}],"paragraphs":{"transcript":"\nChannel 1: For calling Yerry Ambiaq Shire Council. We appreciate your call, and one of our team members will be with you shortly. Our team is here to help, and we are committed to providing the best possible service we can. Abusive, aggressive, or inappropriate language will not be tolerated. Calls may be ended if this occurs.\n\nThank you for your understanding. We look forward to helping you. To ensure your personal details on our council records remain accurate and comply with legislation, we require any changes to be made in writing. This can be done via the update details form on our website, www.yariambiak.vic.gov.au. Your personal information being collected will update our property and rating, including debt collection, customer request management, animal management, infringement, and waste management system.\n\nAre you planning a new project or development? You can find answers to common building and planning questions, lodge applications, and access a range of online services at www.yerryambiac.vic.gov.au. Feel free to visit our website at your convenience or stay on the line to speak with a member of our team.","paragraphs":[{"sentences":[{"text":"For calling Yerry Ambiaq Shire Council.","start":0.16,"end":2.1,"sentiment":"neutral","sentiment_score":0.11814510946472485},{"text":"We appreciate your call, and one of our team members will be with you shortly.","start":2.3999999,"end":6.1,"sentiment":"positive","sentiment_score":0.5325675904750824},{"text":"Our team is here to help, and we are committed to providing the best possible service we can.","start":6.3999996,"end":10.82,"sentiment":"positive","sentiment_score":0.5450008859237035},{"text":"Abusive, aggressive, or inappropriate language will not be tolerated.","start":11.12,"end":14.34,"sentiment":"negative","sentiment_score":-0.6947211490737067},{"text":"Calls may be ended if this occurs.","start":14.615,"end":16.395,"sentiment":"negative","sentiment_score":-0.34676622067178997}],"sentiment":"neutral","sentiment_score":0.1786826649850065,"channel":1,"num_words":55,"start":0.16,"end":16.395},{"sentences":[{"text":"Thank you for your understanding.","start":16.615,"end":17.914999,"sentiment":"positive","sentiment_score":0.3570316433906555},{"text":"We look forward to helping you.","start":18.055,"end":19.675,"sentiment":"positive","sentiment_score":0.5576848487059275},{"text":"To ensure your personal details on our council records remain accurate and comply with legislation, we require any changes to be made in writing.","start":34.64,"end":43.065002,"sentiment":"neutral","sentiment_score":0.13878434399763742},{"text":"This can be done via the update details form on our website, www.yariambiak.vic.gov.au.","start":43.765,"end":51.545002,"sentiment":"neutral","sentiment_score":0.10585941718174861},{"text":"Your personal information being collected will update our property and rating, including debt collection, customer request management, animal management, infringement, and waste management system.","start":51.765,"end":61.84,"sentiment":"neutral","sentiment_score":0.06917704517642657}],"sentiment":"neutral","sentiment_score":0.15970157045457098,"channel":1,"num_words":72,"start":16.615,"end":61.84},{"sentences":[{"text":"Are you planning a new project or development?","start":85.14,"end":87.24,"sentiment":"neutral","sentiment_score":0.06945346482098103},{"text":"You can find answers to common building and planning questions, lodge applications, and access a range of online services at www.yerryambiac.vic.gov.au.","start":87.62,"end":98.415,"sentiment":"neutral","sentiment_score":0.14691494085959025},{"text":"Feel free to visit our website at your convenience or stay on the line to speak with a member of our team.","start":98.655,"end":103.475,"sentiment":"neutral","sentiment_score":0.15113871917128563}],"sentiment":"neutral","sentiment_score":0.1365861431056378,"channel":1,"num_words":51,"start":85.14,"end":103.475}]},"summary":{"result":"success","short":"The Yerry Ambiaq Shire Council representative informs callers that they will be assisted shortly and that personal details will be collected and compliance with legislation will be met. The representative provides information on how to update their council records and access online services, including a website for building and planning inquiries. Callers are directed to visit the website for further information."},"intents":{"segments":[{"text":"To ensure your personal details on our council records remain accurate and comply with legislation, we require any changes to be made in writing.","start_word":66,"end_word":89,"intents":[{"intent":"Ensure personal information is accurate","confidence_score":0.00008075008}]},{"text":"Your personal information being collected will update our property and rating, including debt collection, customer request management, animal management, infringement, and waste management system.","start_word":103,"end_word":126,"intents":[{"intent":"Update and address concerns","confidence_score":0.000791505}]},{"text":"Are you planning a new project or development?","start_word":127,"end_word":134,"intents":[{"intent":"Inquire about new projects and applications","confidence_score":0.0002982936}]},{"text":"You can find answers to common building and planning questions, lodge applications, and access a range of online services at www.yerryambiac.vic.gov.au.","start_word":135,"end_word":155,"intents":[{"intent":"Access online services","confidence_score":0.11340637}]}]},"sentiments":{"segments":[{"text":"For calling Yerry Ambiaq Shire Council.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.1311020404100418},{"text":"We appreciate your call, and one of our team members will be with you shortly. Our team is here to help, and we are committed to providing the best possible service we can.","start_word":6,"end_word":38,"sentiment":"positive","sentiment_score":0.5417826175689697},{"text":"Abusive, aggressive, or inappropriate language will not be tolerated.","start_word":39,"end_word":47,"sentiment":"negative","sentiment_score":-0.6785460114479065},{"text":"Calls may be ended if this occurs.","start_word":48,"end_word":54,"sentiment":"neutral","sentiment_score":-0.3318727910518646},{"text":"Thank you for your understanding. We look forward to helping you.","start_word":55,"end_word":65,"sentiment":"positive","sentiment_score":0.4639052152633667},{"text":"To ensure your personal details on our council records remain accurate and comply with legislation, we require any changes to be made in writing. This can be done via the update details form on our website, www.yariambiak.vic.gov.au. Your personal information being collected will update our property and rating, including debt collection, customer request management, animal management, infringement, and waste management system. Are you planning a new project or development? You can find answers to common building and planning questions, lodge applications, and access a range of online services at www.yerryambiac.vic.gov.au. Feel free to visit our website at your convenience or stay on the line to speak with a member of our team.","start_word":66,"end_word":177,"sentiment":"neutral","sentiment_score":0.11680152267217636}],"average":{"sentiment":"neutral","sentiment_score":0.1333535880096688}}}}