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Have a great day, sir.","paragraphs":[{"sentences":[{"text":"I've got Daryl on the line saying he didn't receive everything in his order and wants to...","start":3.6799998,"end":9.679999,"sentiment":"negative","sentiment_score":-0.3457636894548641},{"text":"Or see if they can get that sent to him.","start":9.679999,"end":12.42,"sentiment":"neutral","sentiment_score":-0.22909993231296538},{"text":"Thanks.","start":15.12,"end":15.62,"sentiment":"positive","sentiment_score":0.4358701407909394},{"text":"Hello, sir.","start":21.045,"end":22.025,"sentiment":"neutral","sentiment_score":0.2064984142780304},{"text":"Hi.","start":22.565,"end":23.065,"sentiment":"neutral","sentiment_score":0.1382925510406494}],"sentiment":"neutral","sentiment_score":-0.23167169430563528,"num_words":31,"start":3.6799998,"end":23.065},{"sentences":[{"text":"My name is Darryl Crawford.","start":23.285,"end":24.665,"sentiment":"neutral","sentiment_score":0.14885708093643188},{"text":"I'm trying to find power adapters 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Or see if they can get that sent to him.\n\nChannel 0: Nisha?\n\nChannel 1: Thanks.\n\nChannel 0: Hello?\n\nChannel 1: Hello, sir. Hi. My name is Darryl Crawford. I'm trying to find power adapters or supplies for a a Zebra t c seven seven mobile device and a printer z q six twenty.\n\nChannel 0: Okay. Hi, Darren. Do you have the SKU for following product?\n\nChannel 1: The SD?\n\nChannel 0: Mhmm. Are you on a website right now?\n\nChannel 1: Oh, yes. I stepped away from my computer so I can have better reception. But, yes, I'm on I'm on your\n\nChannel 0: And\n\nChannel 1: website. I'm back in.\n\nChannel 0: did you find the product?\n\nChannel 1: I'm not Oh, yeah. I got the one for the printer. So the... For the printer, I see the product, the s s q... SKU is what you're asking for.\n\nChannel 0: You got the SK. Right?\n\nChannel 1: Yes. For for one of them.\n\nChannel 0: What\n\nChannel 1: And that is P1031\n\nChannel 0: is it? 31031365\n\nChannel 1: three six five dash zero four three.\n\nChannel 0: 043. 34... Kit a c c. Right? Mobile AC adapter.\n\nChannel 1: Yes, sir.\n\nChannel 0: K. Give me a sec.\n\nChannel 1: I'm trying to locate the power cord that should come with it, though, because it look like it's just the brick. I I will also need the power cord.\n\nChannel 0: So you need a power cord along with it.\n\nChannel 1: Along with the adapter, sir. Yes. Oh, shocks. I have no idea.\n\nChannel 0: Currently, we do not have it installed.\n\nChannel 1: You don't?\n\nChannel 0: And the ex... Yeah. I expected to be in on November 20.\n\nChannel 1: November?\n\nChannel 0: Yep.\n\nChannel 1: Oh my gosh. Okay.\n\nChannel 0: Give me one sec. How many units were you after?\n\nChannel 1: I'm just after one.\n\nChannel 0: Okay. So expect it to come in Sydney on November 20.\n\nChannel 1: Okay.\n\nChannel 0: Around, yeah, around\n\nChannel 1: I will...\n\nChannel 0: one fifty in\n\nChannel 1: Okay then. I'll\n\nChannel 0: stock.\n\nChannel 1: keep sourcing another solution, but I appreciate\n\nChannel 0: Mhmm.\n\nChannel 1: the lookup, sir.\n\nChannel 0: No worries. No worries. All good. Bye bye.\n\nChannel 1: Alright.\n\nChannel 0: Do let me know if you need anything else. Alright?\n\nChannel 1: Will do. Alright.\n\nChannel 0: Alright.\n\nChannel 1: Have a great day,\n\nChannel 0: Cheers.\n\nChannel 1: sir.\n\nChannel 0: No worries. You too. 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gosh.","start":202.88,"end":203.86,"sentiment":"neutral","sentiment_score":0.07217087845007579},{"text":"Okay.","start":205.04,"end":205.54,"sentiment":"neutral","sentiment_score":0.042128365486860275}],"sentiment":"neutral","sentiment_score":0.06466025020927191,"channel":1,"num_words":4,"start":202.88,"end":205.54},{"sentences":[{"text":"Give me one sec.","start":205.19,"end":206.41,"sentiment":"neutral","sentiment_score":0.030451676808297634},{"text":"How many units were you after?","start":219.935,"end":221.555,"sentiment":"neutral","sentiment_score":0.009896602015942335}],"sentiment":"neutral","sentiment_score":0.018118631932884453,"channel":0,"num_words":10,"start":205.19,"end":221.555},{"sentences":[{"text":"I'm just after 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appreciate","start":243.595,"end":246.175,"sentiment":"neutral","sentiment_score":0.11460680142045021}],"sentiment":"neutral","sentiment_score":0.11460680142045021,"channel":1,"num_words":7,"start":243.595,"end":246.175},{"sentences":[{"text":"Mhmm.","start":245.88501,"end":246.38501,"sentiment":"neutral","sentiment_score":0.23943975567817688}],"sentiment":"neutral","sentiment_score":0.23943975567817688,"channel":0,"num_words":1,"start":245.88501,"end":246.38501},{"sentences":[{"text":"the lookup, sir.","start":246.235,"end":247.375,"sentiment":"neutral","sentiment_score":0.18661833306153616}],"sentiment":"neutral","sentiment_score":0.18661833306153616,"channel":1,"num_words":3,"start":246.235,"end":247.375},{"sentences":[{"text":"No worries.","start":248.38501,"end":248.945,"sentiment":"neutral","sentiment_score":0.1723230555653572},{"text":"No worries.","start":248.945,"end":249.585,"sentiment":"neutral","sentiment_score":0.1986035481095314},{"text":"All good.","start":249.585,"end":249.985,"sentiment":"positive","sentiment_score":0.3749454915523529},{"text":"Bye bye.","start":249.985,"end":250.53,"sentiment":"neutral","sentiment_score":0.2717863619327545}],"sentiment":"neutral","sentiment_score":0.254414614289999,"channel":0,"num_words":8,"start":248.38501,"end":250.53},{"sentences":[{"text":"Alright.","start":251.435,"end":251.935,"sentiment":"neutral","sentiment_score":0.2399185746908188}],"sentiment":"neutral","sentiment_score":0.2399185746908188,"channel":1,"num_words":1,"start":251.435,"end":251.935},{"sentences":[{"text":"Do let me know if you need anything else.","start":252.53,"end":254.37,"sentiment":"neutral","sentiment_score":0.20541895098156399},{"text":"Alright?","start":254.37,"end":254.87,"sentiment":"neutral","sentiment_score":0.1968432366847992}],"sentiment":"neutral","sentiment_score":0.20456137955188752,"channel":0,"num_words":10,"start":252.53,"end":254.87},{"sentences":[{"text":"Will do.","start":255.83499,"end":256.495,"sentiment":"neutral","sentiment_score":0.22876471281051636},{"text":"Alright.","start":257.31488,"end":257.7949,"sentiment":"neutral","sentiment_score":0.2908491790294647}],"sentiment":"neutral","sentiment_score":0.24945953488349915,"channel":1,"num_words":3,"start":255.83499,"end":257.7949},{"sentences":[{"text":"Alright.","start":257.65,"end":258.15,"sentiment":"positive","sentiment_score":0.4123555123806}],"sentiment":"positive","sentiment_score":0.4123555123806,"channel":0,"num_words":1,"start":257.65,"end":258.15},{"sentences":[{"text":"Have a great day,","start":257.7949,"end":258.43488,"sentiment":"positive","sentiment_score":0.6669224798679352}],"sentiment":"positive","sentiment_score":0.6669224798679352,"channel":1,"num_words":4,"start":257.7949,"end":258.43488},{"sentences":[{"text":"Cheers.","start":258.29,"end":258.79,"sentiment":"positive","sentiment_score":0.6189913749694824}],"sentiment":"positive","sentiment_score":0.6189913749694824,"channel":0,"num_words":1,"start":258.29,"end":258.79},{"sentences":[{"text":"sir.","start":258.43488,"end":258.93488,"sentiment":"neutral","sentiment_score":0.19300466775894165}],"sentiment":"neutral","sentiment_score":0.19300466775894165,"channel":1,"num_words":1,"start":258.43488,"end":258.93488},{"sentences":[{"text":"No worries.","start":258.85,"end":259.59,"sentiment":"positive","sentiment_score":0.3614888936281204},{"text":"You too.","start":259.73,"end":260.21,"sentiment":"positive","sentiment_score":0.45310962200164795},{"text":"Bye.","start":260.21,"end":260.71,"sentiment":"neutral","sentiment_score":-0.09627680480480194}],"sentiment":"neutral","sentiment_score":0.30658404529094696,"channel":0,"num_words":5,"start":258.85,"end":260.71}]},"summary":{"result":"success","short":"The customer is trying to find a power adaptator for a mobile device and printer. The agent is searching for the product and provides the SKU for the device. The customer is confused about the delivery date but eventually finds the product and the agent provides the shipping information. The customer thanks the agent and ends the call."},"intents":{"segments":[{"text":"My name is Darryl Crawford. I'm trying to find power adapters or supplies for a a Zebra t c seven seven mobile device and a printer z q six twenty. Okay.","start_word":34,"end_word":64,"intents":[{"intent":"Find power adapters or supplies for a zebra t c717 mobile device and printer z q617","confidence_score":1.2703728e-8}]},{"text":"I'm trying to locate the power cord that should come with it, though, because it look like it's just the brick.","start_word":189,"end_word":209,"intents":[{"intent":"Locate power cord","confidence_score":0.8250942}]},{"text":"How many units were you after?","start_word":270,"end_word":275,"intents":[{"intent":"Share load details","confidence_score":5.380385e-7}]},{"text":"I'll stock. keep sourcing another solution, but I appreciate Mhmm. the lookup, sir. No worries.","start_word":302,"end_word":316,"intents":[{"intent":"Stock solution","confidence_score":0.30347988}]},{"text":"Have a great day, Cheers. sir.","start_word":338,"end_word":343,"intents":[{"intent":"Wish good day","confidence_score":0.19504453}]}]},"sentiments":{"segments":[{"text":"Hello? I've got Daryl on the line saying he didn't receive everything in his order and wants to... Or see if they can get that sent to him. Nisha?","start_word":0,"end_word":28,"sentiment":"neutral","sentiment_score":-0.2506411075592041},{"text":"Thanks.","start_word":29,"end_word":29,"sentiment":"positive","sentiment_score":0.4358701407909394},{"text":"Hello? Hello, sir. Hi. My name is Darryl Crawford. I'm trying to find power adapters or supplies for a a Zebra t c seven seven mobile device and a printer z q six twenty. Okay. Hi, Darren. Do you have the SKU for following product? The SD? Mhmm. Are you on a website right now? Oh, yes. I stepped away from my computer so I can have better reception. But, yes, I'm on I'm on your And website. I'm back in. did you find the product? I'm not Oh, yeah. I got the one for the printer. So the... For the printer, I see the product, the s s q... SKU is what you're asking for. You got the SK. Right? Yes. For for one of them. What And that is P1031 is it? 31031365 three six five dash zero four three. 043. 34... Kit a c c. Right? Mobile AC adapter. Yes, sir. K. Give me a sec. I'm trying to locate the power cord that should come with it, though, because it look like it's just the brick. I I will also need the power cord. So you need a power cord along with it. Along with the adapter, sir. Yes. Oh, shocks. I have no idea. Currently, we do not have it installed. You don't? And the ex... Yeah. I expected to be in on November 20. November? Yep. Oh my gosh. Okay. Give me one sec. How many units were you after? I'm just after one. Okay. So expect it to come in Sydney on November 20. Okay. Around, yeah, around I will... one fifty in Okay then. I'll stock. keep sourcing another solution, but I appreciate Mhmm. the lookup, sir. No worries. No worries.","start_word":30,"end_word":318,"sentiment":"neutral","sentiment_score":0.022984749344290335},{"text":"All good.","start_word":319,"end_word":320,"sentiment":"positive","sentiment_score":0.3692154586315155},{"text":"Bye bye. Alright. Do let me know if you need anything else. Alright? Will do. Alright.","start_word":321,"end_word":336,"sentiment":"neutral","sentiment_score":0.2309376895427704},{"text":"Alright. Have a great day, Cheers.","start_word":337,"end_word":342,"sentiment":"positive","sentiment_score":0.5919564962387085},{"text":"sir.","start_word":343,"end_word":343,"sentiment":"neutral","sentiment_score":0.2562750577926636},{"text":"No worries. You too.","start_word":344,"end_word":347,"sentiment":"positive","sentiment_score":0.4006871581077576},{"text":"Bye.","start_word":348,"end_word":348,"sentiment":"neutral","sentiment_score":0.30637264251708984}],"average":{"sentiment":"neutral","sentiment_score":0.03552877175829988}}}}