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So do you have the bank account details so I can help you to set up the direct debit using your bank account? Yes. Yes. That's correct. One moment. Let me just ready the page where we can input your bank details. Alright? One moment here. Sure. Sure. Surely. Okay. Mhmm. Yes. I'm listening. Zero six two. Thank you. Mhmm. Mhmm. Okay. Thank you. Let me confirm. BSB 062544. Alright. Thank you. The account number is 10713169. Thank you. Is this check or savings? Savings. Okay. Thank you. So, Wayne, you will receive the agreement, the details for your reference. Once this has been successfully set up on your account, you will receive these documents shortly to your email address, okay, for your reference. You're welcome. So there we go. I've put in and coded your bank details, and I could see in here that terms and condition of pay rates has been sent to your email address. If you do have a time, just check it out. That's for your reference. Okay? Mhmm. You're welcome. 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Good afternoon. Thank you so much for calling Airtel account. How may I help you today? Oh, yes.\n\nThank you. I'm speaking to Wayne? Thank you for calling me back. So do you have the bank account details so I can help you to set up the direct debit using your bank account? Yes.\n\nYes. That's correct. One moment. Let me just ready the page where we can input your bank details. Alright?\n\nOne moment here. Sure. Sure. Surely. Okay.\n\nMhmm. Yes. I'm listening. Zero six two. Thank you.\n\nMhmm. Mhmm. Okay. Thank you. Let me confirm.\n\nBSB 062544. Alright. Thank you. The account number is 10713169. Thank you.\n\nIs this check or savings? Savings. Okay. Thank you. So, Wayne, you will receive the agreement, the details for your reference.\n\nOnce this has been successfully set up on your account, you will receive these documents shortly to your email address, okay, for your reference. You're welcome. So there we go. 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Good afternoon. Thank you so much for calling Airtel account. How may I help you today?\n\nChannel 1: Hello? Is that Melissa, by any chance?\n\nChannel 0: Oh, yes. Thank you. I'm speaking to Wayne?\n\nChannel 1: Yes. This is Wayne, Melissa. Thank you so much.\n\nChannel 0: Thank you for calling me back. So do you have the bank account details so I can help you to set up the direct debit using your bank account?\n\nChannel 1: Yes. So well, you need what do you need? The BSP number and the account number? Is that what you need?\n\nChannel 0: Yes. Yes.\n\nChannel 1: Okay.\n\nChannel 0: That's correct. One moment. Let me just ready the page where we can input your bank details. Alright? One moment here.\n\nChannel 1: I if you're pleased to. Sorry. I should've I should've written it down already. Just give me give me one sec, please. I'll get it for you.\n\nSorry. Sorry.\n\nChannel 0: Sure. Sure.\n\nChannel 1: I'll give you a sec. One second. Alright. One sec. I'm I'm getting it.\n\nAlright. Sorry. Oh, I'm sorry. I'm getting there. I won't be long.\n\nChannel 0: Surely.\n\nChannel 1: Oh, I'm hopeless on these things. I really am. I'm sorry. Oh, there we go. There we go.\n\nPlease, no. I'm sorry. I'm serious. I'm so embarrassed for this one. Sorry.\n\nGo on. Here we go. Sorry. I'm so sorry. Did that to you?\n\nI\n\nChannel 0: Okay.\n\nChannel 1: okay. Here it is, Melissa. The BSP number\n\nChannel 0: Mhmm.\n\nChannel 1: the BSP number is 062 are you waiting for me? Sorry.\n\nChannel 0: Yes.\n\nChannel 1: Yeah.\n\nChannel 0: I'm listening.\n\nChannel 1: 0Dot\n\nChannel 0: Zero six two.\n\nChannel 1: 062544.\n\nChannel 0: Thank you.\n\nChannel 1: And the account number is 1071\n\nChannel 0: Mhmm.\n\nChannel 1: 3169.\n\nChannel 0: Mhmm. Okay. Thank you. Let me confirm. BSB 062544.\n\nChannel 1: Yes. Correct.\n\nChannel 0: Alright. Thank you. The account number is 10713169.\n\nChannel 1: Exactly correct. Well done.\n\nChannel 0: Thank\n\nChannel 1: Thank\n\nChannel 0: you. Is this check or savings?\n\nChannel 1: savings.\n\nChannel 0: Savings. Okay.\n\nChannel 1: Yes.\n\nChannel 0: Thank you. So, Wayne, you will receive the agreement, the details for your reference. Once this has been successfully set up on your account, you will receive these documents shortly to your email address, okay, for your reference.\n\nChannel 1: Thank you very, very you.\n\nChannel 0: You're welcome. So there we go. I've put in and coded your bank details, and I could see in here that terms and condition of pay rates has been sent to your email address. If you do have a time, just check it out. That's for your reference.\n\nOkay?\n\nChannel 1: Okay. Thank you very\n\nChannel 0: Mhmm.\n\nChannel 1: much. I'll do that.\n\nChannel 0: You're welcome. It's my pleasure to assist you today. Anything else that I may help you?\n\nChannel 1: Yeah. Certainly. If I need any help, I'll always ring you.\n\nChannel 0: Sure. I'll be happy to help you all the time, and thank you so much for giving me a callback. Have a great day.\n\nChannel 1: And you too. Thank you very\n\nChannel 0: Thank\n\nChannel 1: much.\n\nChannel 0: you. Bye.\n\nChannel 1: Bye bye. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":1.04,"sentiment":"neutral","sentiment_score":0.283517062664032},{"text":"Good afternoon.","start":1.04,"end":1.78,"sentiment":"positive","sentiment_score":0.46796296536922455},{"text":"Thank you so much for calling Airtel account.","start":1.92,"end":4.24,"sentiment":"positive","sentiment_score":0.6973781511187553},{"text":"How may I help you today?","start":4.24,"end":5.54,"sentiment":"positive","sentiment_score":0.5812567075093588}],"sentiment":"positive","sentiment_score":0.6050593204358045,"channel":0,"num_words":17,"start":0.71999997,"end":5.54},{"sentences":[{"text":"Hello?","start":6.16,"end":6.64,"sentiment":"neutral","sentiment_score":0.0960240364074707},{"text":"Is that Melissa, by any 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The representative asked for his bank details and confirmed the BSP and account numbers before explaining the terms and conditions of pay rates. The call ended with the representative offering further assistance and thanking Wayne for calling."},"intents":{"segments":[{"text":"So do you have the bank account details so I can help you to set up the direct debit using your bank account? Yes.","start_word":47,"end_word":70,"intents":[{"intent":"Set up direct debit","confidence_score":0.32545725},{"intent":"Request bank account details","confidence_score":0.0046055745},{"intent":"Provide direct debit number","confidence_score":0.0018166861}]},{"text":"And the account number is 1071 Mhmm. 3169.","start_word":250,"end_word":257,"intents":[{"intent":"Confirm account information","confidence_score":0.125014}]},{"text":"So, Wayne, you will receive the agreement, the details for your reference. 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