{"metadata":{"transaction_key":"deprecated","request_id":"019f9183-42a5-7921-ba11-904eb36ef05f","sha256":"302115f1520309ac62bb7406c345e243d9c37f579476392364bbf92bb77a2ae3","created":"2026-07-24T00:25:27.556Z","duration":42.119938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":56,"output_tokens":56},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":56,"output_tokens":29}},"results":{"channels":[{"alternatives":[{"transcript":"Abby from TechnoWand.","confidence":0.82724607,"words":[{"word":"abby","start":5.92,"end":6.3999996,"confidence":0.65966797,"punctuated_word":"Abby","sentiment":"neutral","sentiment_score":0.17259658873081207},{"word":"from","start":6.3999996,"end":6.7999997,"confidence":0.984375,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.10991236567497252},{"word":"technowand","start":6.7999997,"end":7.2999997,"confidence":0.82724607,"punctuated_word":"TechnoWand.","sentiment":"neutral","sentiment_score":0.1775846779346466}],"paragraphs":{"transcript":"\nAbby from TechnoWand.","paragraphs":[{"sentences":[{"text":"Abby from TechnoWand.","start":5.92,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.15336454411347708}],"sentiment":"neutral","sentiment_score":0.15336454411347708,"num_words":3,"start":5.92,"end":7.2999997}]}}]},{"alternatives":[{"transcript":"To record your name and reason for calling, I'll see if this person is available. Thanks, Abby. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an","confidence":1.0,"words":[{"word":"to","start":0.16,"end":0.32,"confidence":0.94921875,"punctuated_word":"To","sentiment":"neutral","sentiment_score":0.0072928983718156815},{"word":"record","start":0.32,"end":0.71999997,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.005767865106463432},{"word":"your","start":0.71999997,"end":0.88,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.005889049731194973},{"word":"name","start":0.88,"end":1.1999999,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.00692407600581646},{"word":"and","start":1.1999999,"end":1.4399999,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.001071406528353691},{"word":"reason","start":1.4399999,"end":1.8399999,"confidence":0.99902344,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.013204943388700483},{"word":"for","start":1.8399999,"end":2.0,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.004425156861543655},{"word":"calling","start":2.0,"end":2.5,"confidence":0.99658203,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.005918765440583229},{"word":"i'll","start":2.8,"end":2.96,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.022708110511302948},{"word":"see","start":2.96,"end":3.1999998,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.014801155775785446},{"word":"if","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.012481020763516426},{"word":"this","start":3.36,"end":3.6,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.007852844893932343},{"word":"person","start":3.6,"end":4.0,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.012159230187535286},{"word":"is","start":4.0,"end":4.24,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.008591175079345703},{"word":"available","start":4.24,"end":4.74,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.016576921567320824},{"word":"thanks","start":13.5199995,"end":14.0199995,"confidence":0.9946289,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.7017099857330322},{"word":"abby","start":14.16,"end":14.66,"confidence":0.9758301,"punctuated_word":"Abby.","sentiment":"positive","sentiment_score":0.5920354723930359},{"word":"please","start":15.014999,"end":15.254999,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.00856257975101471},{"word":"stay","start":15.254999,"end":15.495,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.02866235375404358},{"word":"on","start":15.495,"end":15.735,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0032686740159988403},{"word":"the","start":15.735,"end":15.815,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05214802175760269},{"word":"line","start":15.815,"end":16.314999,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.06835176795721054},{"word":"i'm","start":37.78,"end":38.1,"confidence":0.99560547,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.3903335034847259},{"word":"sorry","start":38.1,"end":38.6,"confidence":0.98291016,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.426058828830719},{"word":"this","start":38.66,"end":38.9,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.6625351905822754},{"word":"person","start":38.9,"end":39.3,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5544296503067017},{"word":"is","start":39.3,"end":39.54,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5382435917854309},{"word":"not","start":39.54,"end":39.78,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.49638697504997253},{"word":"available","start":39.78,"end":40.28,"confidence":0.9995117,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.4802286028861999},{"word":"if","start":40.58,"end":40.739998,"confidence":0.9980469,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.1367780864238739},{"word":"you","start":40.739998,"end":40.9,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08098474889993668},{"word":"would","start":40.9,"end":41.059998,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.08284633606672287},{"word":"like","start":41.059998,"end":41.3,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.08856764435768127},{"word":"to","start":41.3,"end":41.46,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13374225795269012},{"word":"leave","start":41.46,"end":41.7,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.1160399466753006},{"word":"an","start":41.7,"end":41.86,"confidence":0.96533203,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.07012517005205154}],"paragraphs":{"transcript":"\nTo record your name and reason for calling, I'll see if this person is available. Thanks, Abby. Please stay on the line. I'm sorry. This person is not available.\n\nIf you would like to leave an","paragraphs":[{"sentences":[{"text":"To record your name and reason for calling, I'll see if this person is available.","start":0.16,"end":4.74,"sentiment":"neutral","sentiment_score":0.008799071796238423},{"text":"Thanks, Abby.","start":13.5199995,"end":14.66,"sentiment":"positive","sentiment_score":0.6468727290630341},{"text":"Please stay on the line.","start":15.014999,"end":16.314999,"sentiment":"neutral","sentiment_score":-0.030891209840774536},{"text":"I'm sorry.","start":37.78,"end":38.6,"sentiment":"negative","sentiment_score":-0.4081961661577225},{"text":"This person is not available.","start":38.66,"end":40.28,"sentiment":"negative","sentiment_score":-0.5463648021221161}],"sentiment":"neutral","sentiment_score":-0.07851520196759496,"num_words":29,"start":0.16,"end":40.28},{"sentences":[{"text":"If you would like to leave an","start":40.58,"end":41.86,"sentiment":"neutral","sentiment_score":-0.101297741489751}],"sentiment":"neutral","sentiment_score":-0.101297741489751,"num_words":7,"start":40.58,"end":41.86}]}}]}],"paragraphs":{"transcript":"\nChannel 1: To record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Abby from TechnoWand.\n\nChannel 1: Thanks, Abby. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an","paragraphs":[{"sentences":[{"text":"To record your name and reason for calling, I'll see if this person is available.","start":0.16,"end":4.74,"sentiment":"neutral","sentiment_score":0.008799071796238423}],"sentiment":"neutral","sentiment_score":0.008799071796238423,"channel":1,"num_words":15,"start":0.16,"end":4.74},{"sentences":[{"text":"Abby from TechnoWand.","start":5.92,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.15336454411347708}],"sentiment":"neutral","sentiment_score":0.15336454411347708,"channel":0,"num_words":3,"start":5.92,"end":7.2999997},{"sentences":[{"text":"Thanks, Abby.","start":13.5199995,"end":14.66,"sentiment":"positive","sentiment_score":0.6468727290630341},{"text":"Please stay on the line.","start":15.014999,"end":16.314999,"sentiment":"neutral","sentiment_score":-0.030891209840774536},{"text":"I'm sorry.","start":37.78,"end":38.6,"sentiment":"negative","sentiment_score":-0.4081961661577225},{"text":"This person is not available.","start":38.66,"end":40.28,"sentiment":"negative","sentiment_score":-0.5463648021221161},{"text":"If you would like to leave an","start":40.58,"end":41.86,"sentiment":"neutral","sentiment_score":-0.101297741489751}],"sentiment":"neutral","sentiment_score":-0.14847672021105177,"channel":1,"num_words":21,"start":13.5199995,"end":41.86}]},"summary":{"result":"success","short":"To record your name and reason for calling, I'll see if this person is available. Abby from TechnoWand. Thanks, Abby. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an"},"intents":{"segments":[{"text":"To record your name and reason for calling, I'll see if this person is available. Abby from TechnoWand.","start_word":1,"end_word":18,"intents":[{"intent":"Record caller's name and reason","confidence_score":0.031053703}]},{"text":"I'm sorry.","start_word":25,"end_word":26,"intents":[{"intent":"Provide instructions to remain on line","confidence_score":0.00044011732}]},{"text":"This person is not available.","start_word":27,"end_word":31,"intents":[{"intent":"Inform about unavailability","confidence_score":0.04391285},{"intent":"Offer to leave message","confidence_score":0.132949}]}]},"sentiments":{"segments":[{"text":"To record your name and reason for calling, I'll see if this person is available. Abby from TechnoWand.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.05103049427270889},{"text":"Thanks, Abby.","start_word":18,"end_word":19,"sentiment":"positive","sentiment_score":0.6359053254127502},{"text":"Please stay on the line.","start_word":20,"end_word":24,"sentiment":"neutral","sentiment_score":-0.03713463991880417},{"text":"I'm sorry. This person is not available.","start_word":25,"end_word":31,"sentiment":"negative","sentiment_score":-0.4759245812892914},{"text":"If you would like to leave an","start_word":32,"end_word":38,"sentiment":"neutral","sentiment_score":-0.10962525010108948}],"average":{"sentiment":"neutral","sentiment_score":-0.02978581190109253}}}}