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you for calling Australian Pork Limited. Press 1 for Pig Pass help desk. Press 2 for APIC help desk. If your query is related to accounts, please email accounts@australianpork.com.au. If it's an urgent accounts matter, please call Kelly at 0473468873.\n\nFor marketing related queries, please call Pam at 0418661352. For research and innovation, please call Donna on 0417756133. For all other inquiries, please press 3, and someone will assist you shortly. Strand Paul Klein speaking. Check me.\n\nWhat's it regarding, please? And what's it regarding, please? I'll see if I can find him. Just hang on. No message can be left on this service.\n\n0436673338. This message bank is full. Please try again later. Goodbye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Australian Pork Limited.","start":0.39999998,"end":2.74,"sentiment":"positive","sentiment_score":0.5536458321980068},{"text":"Press 1 for Pig Pass help desk.","start":3.04,"end":5.14,"sentiment":"neutral","sentiment_score":0.1383548943059785},{"text":"Press 2 for APIC help desk.","start":5.2799997,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.0930677851041158},{"text":"If your query is related to accounts, please email accounts@australianpork.com.au.","start":7.6,"end":13.139999,"sentiment":"neutral","sentiment_score":0.062296575680375096},{"text":"If it's an urgent accounts matter, please call Kelly at 0473468873.","start":13.675,"end":20.495,"sentiment":"neutral","sentiment_score":0.03367765857414766}],"sentiment":"neutral","sentiment_score":0.1559958974944382,"num_words":41,"start":0.39999998,"end":20.495},{"sentences":[{"text":"For marketing related queries, please call Pam at 0418661352.","start":21.275,"end":26.975,"sentiment":"neutral","sentiment_score":0.05580477954612838},{"text":"For research and innovation, please call Donna on 0417756133.","start":27.65,"end":32.95,"sentiment":"neutral","sentiment_score":0.0736487317416403},{"text":"For all other inquiries, please press 3, and someone will assist you shortly.","start":33.57,"end":37.11,"sentiment":"neutral","sentiment_score":0.10794042910520847},{"text":"Strand Paul Klein speaking.","start":61.92,"end":63.379997,"sentiment":"neutral","sentiment_score":0.02988060563802719},{"text":"Check me.","start":69.995,"end":70.395004,"sentiment":"neutral","sentiment_score":0.08640479668974876}],"sentiment":"neutral","sentiment_score":0.0773145728618712,"num_words":37,"start":21.275,"end":70.395004},{"sentences":[{"text":"What's it regarding, please?","start":70.395004,"end":71.695,"sentiment":"neutral","sentiment_score":0.04202348180115223},{"text":"And what's it regarding, please?","start":79.115,"end":80.735,"sentiment":"neutral","sentiment_score":-0.0031358843669295313},{"text":"I'll see if I can find him.","start":88.01,"end":89.29,"sentiment":"neutral","sentiment_score":-0.019415945346866335},{"text":"Just hang on.","start":89.29,"end":90.19,"sentiment":"neutral","sentiment_score":-0.03118739773829778},{"text":"No message can be left on this service.","start":142.96,"end":144.98001,"sentiment":"negative","sentiment_score":-0.4863647371530533}],"sentiment":"neutral","sentiment_score":-0.14696211861101566,"num_words":27,"start":70.395004,"end":144.98001},{"sentences":[{"text":"0436673338.","start":145.36694,"end":151.44693,"sentiment":"neutral","sentiment_score":-0.2743428647518158},{"text":"This message bank is full.","start":151.44693,"end":152.96693,"sentiment":"negative","sentiment_score":-0.782768976688385},{"text":"Please try again later.","start":152.96693,"end":154.42694,"sentiment":"negative","sentiment_score":-0.6931891888380051},{"text":"Goodbye.","start":155.20694,"end":155.70694,"sentiment":"negative","sentiment_score":-0.37777939438819885}],"sentiment":"negative","sentiment_score":-0.6671567179939963,"num_words":11,"start":145.36694,"end":155.70694}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Australian Pork Limited. Press 1 for Pig Pass help desk. Press 2 for APIC help desk. If your query is related to accounts, please email accounts@australianpork.com.au. If it's an urgent accounts matter, please call Kelly at 0473468873.\n\nFor marketing related queries, please call Pam at 0418661352. For research and innovation, please call Donna on 0417756133. For all other inquiries, please press 3, and someone will assist you shortly. Strand Paul Klein speaking.\n\nChannel 0: Yes. Hi. Good morning. I'm looking for Jagbir Singh.\n\nChannel 1: Check me. What's it regarding, please?\n\nChannel 0: Just following up on email we sent to him. Is he available?\n\nChannel 1: And what's it regarding, please?\n\nChannel 0: This is with regards to cybersecurity. Is Doug available to speak with?\n\nChannel 1: I'll see if I can find him. Just hang on.\n\nChannel 0: Thank you.\n\nChannel 1: No message can be left on this service. 0436673338. This message bank is full. Please try again later. Goodbye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Australian Pork Limited.","start":0.39999998,"end":2.74,"sentiment":"positive","sentiment_score":0.5536458321980068},{"text":"Press 1 for Pig Pass help desk.","start":3.04,"end":5.14,"sentiment":"neutral","sentiment_score":0.1383548943059785},{"text":"Press 2 for APIC help desk.","start":5.2799997,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.0930677851041158},{"text":"If your query is related to accounts, please email accounts@australianpork.com.au.","start":7.6,"end":13.139999,"sentiment":"neutral","sentiment_score":0.062296575680375096},{"text":"If it's an urgent accounts matter, please call Kelly at 0473468873.","start":13.675,"end":20.495,"sentiment":"neutral","sentiment_score":0.03367765857414766}],"sentiment":"neutral","sentiment_score":0.1559958974944382,"channel":1,"num_words":41,"start":0.39999998,"end":20.495},{"sentences":[{"text":"For marketing related queries, please call Pam at 0418661352.","start":21.275,"end":26.975,"sentiment":"neutral","sentiment_score":0.05580477954612838},{"text":"For research and innovation, please call Donna on 0417756133.","start":27.65,"end":32.95,"sentiment":"neutral","sentiment_score":0.0736487317416403},{"text":"For all other inquiries, please press 3, and someone will assist you shortly.","start":33.57,"end":37.11,"sentiment":"neutral","sentiment_score":0.10794042910520847},{"text":"Strand Paul Klein speaking.","start":61.92,"end":63.379997,"sentiment":"neutral","sentiment_score":0.02988060563802719}],"sentiment":"neutral","sentiment_score":0.0767951315002782,"channel":1,"num_words":35,"start":21.275,"end":63.379997},{"sentences":[{"text":"Yes.","start":65.005,"end":65.325,"sentiment":"neutral","sentiment_score":0.055998459458351135},{"text":"Hi.","start":65.325,"end":65.565,"sentiment":"neutral","sentiment_score":0.15601322054862976},{"text":"Good morning.","start":65.565,"end":66.125,"sentiment":"neutral","sentiment_score":0.2727455347776413},{"text":"I'm looking for Jagbir Singh.","start":66.125,"end":68.385,"sentiment":"neutral","sentiment_score":0.11347315758466721}],"sentiment":"neutral","sentiment_score":0.14720761527617773,"channel":0,"num_words":9,"start":65.005,"end":68.385},{"sentences":[{"text":"Check me.","start":69.995,"end":70.395004,"sentiment":"neutral","sentiment_score":0.08640479668974876},{"text":"What's it regarding, please?","start":70.395004,"end":71.695,"sentiment":"neutral","sentiment_score":0.04202348180115223}],"sentiment":"neutral","sentiment_score":0.05681725343068441,"channel":1,"num_words":6,"start":69.995,"end":71.695},{"sentences":[{"text":"Just following up on email we sent to him.","start":72.924995,"end":76.305,"sentiment":"neutral","sentiment_score":0.011089869671397738},{"text":"Is he available?","start":76.365,"end":77.345,"sentiment":"neutral","sentiment_score":0.01684293585518996}],"sentiment":"neutral","sentiment_score":0.012528136217345795,"channel":0,"num_words":12,"start":72.924995,"end":77.345},{"sentences":[{"text":"And what's it regarding, please?","start":79.115,"end":80.735,"sentiment":"neutral","sentiment_score":-0.0031358843669295313}],"sentiment":"neutral","sentiment_score":-0.0031358843669295313,"channel":1,"num_words":5,"start":79.115,"end":80.735},{"sentences":[{"text":"This is with regards to cybersecurity.","start":82.03,"end":83.81,"sentiment":"neutral","sentiment_score":-0.039218295365571976},{"text":"Is Doug available to speak with?","start":84.99,"end":87.33,"sentiment":"neutral","sentiment_score":-0.038835094620784126}],"sentiment":"neutral","sentiment_score":-0.03902669499317805,"channel":0,"num_words":12,"start":82.03,"end":87.33},{"sentences":[{"text":"I'll see if I can find him.","start":88.01,"end":89.29,"sentiment":"neutral","sentiment_score":-0.019415945346866335},{"text":"Just hang on.","start":89.29,"end":90.19,"sentiment":"neutral","sentiment_score":-0.03118739773829778}],"sentiment":"neutral","sentiment_score":-0.02294738106429577,"channel":1,"num_words":10,"start":88.01,"end":90.19},{"sentences":[{"text":"Thank you.","start":91.07,"end":91.89,"sentiment":"neutral","sentiment_score":0.12244921922683716}],"sentiment":"neutral","sentiment_score":0.12244921922683716,"channel":0,"num_words":2,"start":91.07,"end":91.89},{"sentences":[{"text":"No message can be left on this service.","start":142.96,"end":144.98001,"sentiment":"negative","sentiment_score":-0.4863647371530533},{"text":"0436673338.","start":145.36694,"end":151.44693,"sentiment":"neutral","sentiment_score":-0.2743428647518158},{"text":"This message bank is full.","start":151.44693,"end":152.96693,"sentiment":"negative","sentiment_score":-0.782768976688385},{"text":"Please try again later.","start":152.96693,"end":154.42694,"sentiment":"negative","sentiment_score":-0.6931891888380051},{"text":"Goodbye.","start":155.20694,"end":155.70694,"sentiment":"negative","sentiment_score":-0.37777939438819885}],"sentiment":"negative","sentiment_score":-0.5910337786925467,"channel":1,"num_words":19,"start":142.96,"end":155.70694}]},"summary":{"result":"success","short":"The customer calls Australian Pork Limited and is given options for different departments. They are then transferred to various people who can assist them with their query related to cybersecurity. When they call, they are directed to a bank and are informed that the bank is full, with no message left on the service."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Thank you for calling Australian Pork Limited.","start_word":0,"end_word":6,"sentiment":"positive","sentiment_score":0.5635298490524292},{"text":"Press 1 for Pig Pass help desk. Press 2 for APIC help desk. If your query is related to accounts, please email accounts@australianpork.com.au. If it's an urgent accounts matter, please call Kelly at 0473468873. For marketing related queries, please call Pam at 0418661352. For research and innovation, please call Donna on 0417756133. For all other inquiries, please press 3, and someone will assist you shortly. Strand Paul Klein speaking. Yes. Hi. Good morning. I'm looking for Jagbir Singh. Check me. What's it regarding, please? Just following up on email we sent to him. Is he available? And what's it regarding, please? This is with regards to cybersecurity. Is Doug available to speak with? I'll see if I can find him. Just hang on. Thank you.","start_word":7,"end_word":131,"sentiment":"neutral","sentiment_score":0.0561264306306839},{"text":"No message can be left on this service.","start_word":132,"end_word":139,"sentiment":"negative","sentiment_score":-0.483854204416275},{"text":"0436673338.","start_word":140,"end_word":140,"sentiment":"neutral","sentiment_score":-0.2743428647518158},{"text":"This message bank is full. Please try again later. Goodbye.","start_word":141,"end_word":150,"sentiment":"negative","sentiment_score":-0.6651808619499207}],"average":{"sentiment":"neutral","sentiment_score":-0.0008110585420028023}}}}