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Stoszyk.","start":64.700005,"end":65.76,"sentiment":"neutral","sentiment_score":-0.06135985441505909}],"sentiment":"neutral","sentiment_score":-0.06135985441505909,"channel":1,"num_words":2,"start":64.700005,"end":65.76},{"sentences":[{"text":"Oh, okay.","start":66.94,"end":67.74,"sentiment":"neutral","sentiment_score":-0.049014199525117874},{"text":"Wrong number.","start":67.74,"end":68.38,"sentiment":"neutral","sentiment_score":-0.16732141375541687},{"text":"No problem.","start":68.38,"end":69.1,"sentiment":"neutral","sentiment_score":0.11548294499516487},{"text":"Thank you, ma'am.","start":69.1,"end":70.08,"sentiment":"positive","sentiment_score":0.4071461657683055}],"sentiment":"neutral","sentiment_score":0.11330368452601963,"channel":0,"num_words":9,"start":66.94,"end":70.08},{"sentences":[{"text":"Thank","start":70.22,"end":70.54,"sentiment":"positive","sentiment_score":0.4870236217975617}],"sentiment":"positive","sentiment_score":0.4870236217975617,"channel":1,"num_words":1,"start":70.22,"end":70.54},{"sentences":[{"text":"Take","start":70.40093,"end":70.64094,"sentiment":"positive","sentiment_score":0.556071937084198}],"sentiment":"positive","sentiment_score":0.556071937084198,"channel":0,"num_words":1,"start":70.40093,"end":70.64094},{"sentences":[{"text":"you,","start":70.54,"end":70.700005,"sentiment":"positive","sentiment_score":0.537636399269104}],"sentiment":"positive","sentiment_score":0.537636399269104,"channel":1,"num_words":1,"start":70.54,"end":70.700005},{"sentences":[{"text":"care.","start":70.64094,"end":71.14094,"sentiment":"positive","sentiment_score":0.5175892114639282}],"sentiment":"positive","sentiment_score":0.5175892114639282,"channel":0,"num_words":1,"start":70.64094,"end":71.14094},{"sentences":[{"text":"love.","start":70.700005,"end":71.020004,"sentiment":"positive","sentiment_score":0.546941876411438},{"text":"You have a good day.","start":71.020004,"end":72.16,"sentiment":"positive","sentiment_score":0.5706346750259399}],"sentiment":"positive","sentiment_score":0.5666858752568563,"channel":1,"num_words":6,"start":70.700005,"end":72.16},{"sentences":[{"text":"You too.","start":72.480934,"end":73.300934,"sentiment":"neutral","sentiment_score":0.15959546715021133}],"sentiment":"neutral","sentiment_score":0.15959546715021133,"channel":0,"num_words":2,"start":72.480934,"end":73.300934}]},"summary":{"result":"success","short":"A representative from TechnoOne in Brisbane, named Abby, calls and asks for Julie Mange. The customer, who is actually named Kathleen Stoszek, tells her she has the wrong number and apologizes before ending the call."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello? Hello? Hello? Hi, ma'am.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.1443384885787964},{"text":"Good afternoon.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.43902572989463806},{"text":"I'm This just yes, ma'am. sorry. This yeah. This is Abby from TechnoOne in Springfield, Brisbane. How are you? Sorry. Can you talk a bit wider, please? Oh, Oh, I'm just how just about I'm this? just turning trying to turn the TV off. Okay. Okay. No problem, ma'am. Is this miss Julie Mange in a n ten? Pardon? Is this miss Julie Mange in Australian Homestay Network? Oh, no. I'm Kathleen Stoszek. Are you asking my name? Yeah. You this is Julie Manch. Right? Yes. You oh, your name's Julie. No. No. No. My name is Abby from TechnoWand in Springfield, Brisbane. Am I talking to Julie Manch? No. My name is I Kathleen Stoszyk. Oh, okay. Wrong number. No problem.","start_word":7,"end_word":128,"sentiment":"neutral","sentiment_score":-0.003833204274997115},{"text":"Thank you, ma'am. Thank Take you, care. love. You have a good day.","start_word":129,"end_word":141,"sentiment":"positive","sentiment_score":0.5045432448387146},{"text":"You too.","start_word":142,"end_word":143,"sentiment":"neutral","sentiment_score":0.1844537854194641}],"average":{"sentiment":"neutral","sentiment_score":0.05655614728850078}}}}