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I'm gonna give you a mobile number, 0403. And I need you to send me a speed test on that because this might be a network issue. Seven six three seven four four. Now your your speed is the twenty five five. How many devices do you have online at the same time? Do you know? Okay. Well, that's nothing. That should be I assume you gotta use three to five devices. I mean, unless you got a couple of TV streaming and stuff like that, it's different. Alright. Can you send you got a laptop. Right? Desktop. Okay. On your desktop. Can you open up your Chrome? And in the URL, I want you to type in speedtest.net. It's speedtest, all 1 word,.net. And you get the Oopla app coming up or the Oopla site, which is the the global testing site for any sort of lagging and stuff like that. If there's any lagging or any speed, it'll save on that. So if you can take do that on your PC and just take a photo of the whole screen, or you can send the actual link if you want. Up to you. But, yeah, if you just take a photo, that's enough. I should be able to look at that, and it could be sorry? Yeah. Yeah. Yeah. Definitely. 100%. Run a speed test and let's have a look at your statistics. Your statistics is telling me so today's the twenty first. So today you've used very little Internet under five gigs by the looks of it. Okay. So you'll you'll build that up later on. That's alright. Now it's telling me daily average graph 24 for that. So it's telling me Same so per second, you get ninety six zero point nine. That's a 0.9 Mbps Mbps. Alright. So if you happen to do that speedtest.net, run me one one or two tests and just take a photo and send it to that number I gave you. If you don't mind, that'd be much appreciated. And the sorry? Yeah. Do you have TeamViewer installed in your PC? TeamViewer for support. So that way, we can run some tests directly from here. I mean, it'd be a lot better if we can do it that way. So that way, we can check out your your we can also check out your CPE to see if there's any battle loss lose loss anywhere during the packages going backwards and forwards. Yeah. Just download it for support purposes only. Yeah. Yeah. Yeah. Yeah. No. No. I'll wait. That's not a problem. I'll just put you on speaker. Is that alright? What do you normally use the Internet for, if you don't mind me asking? Yeah. Yeah. Twenty five five for gaming is not a highly recommended speed. But anyway oh, seriously. No. I got nothing to do with the IP anymore. That's all sorted. Nothing to do with the IP. This will have this seems to be a network issue. You're you're communicating from where about are you in Australia? You're in okay. So you're communicating with the in in Melbourne, which is not a problem. Your MS your MS is 21, so that's very good. Your download space is 33. It should be 25, mate. That's too much. Don't have to work have a word for the boss about that. Yeah. No. That's all good. Then you are. Once you have that ready, I'll just leave the partner ID, and then it'll ask me for the password and a lot of things. Yeah. Just send me a a screenshot of that so I can use it. Send me a photo of that. That way, you don't have to tell it to me. Jesus. Thirty three dot nine. That's all. So how do you know it's dropping out? Yeah. But that's a Wi Fi issue. Wi Fi is you can't really rely too much on your Wi Fi because it could be something interfere with a signal inside or outside or something like that. Alright. Let's just see what you got there, mate. Give me a chance. Can you also send me a photo of the sticker underneath your router so I can just check your router out, please? Okay. I'm in. I mean, I'm just gonna I'll check all that. Alright. Now you got a couple of buzz, but that's your Wi Fi. Doesn't it shouldn't have anything to do with any dropouts or anything like that. Okay? Also, with your your PC, if you're not that far from your router, see if you can just get a dot able from the PC directly to the router. Alright. So that speakers you got here, that's that's that's perfect. Okay. Let me just see something here. I just wanna do something. Okay. They've got more up there. Let's go with this. Okay. So you got the a x 3,000. Yeah. This computer is very silent. I see. Now there's something wrong with your PC, man. K. This will tell me if there's any any profits. Okay. Now you can just have a look. We did a ping eight point eight point eight point eight. Right? Okay. You got 64 bits at twenty eight point one seven one milliseconds. And if you go all the way down, which got ping pink statistics, you got five packets transmitted, five packets received, and zero package lost. So there's nothing wrong with the Internet. There's no absolutely no no dropping. The other ones, it will tell me here if there's been any package losses. So this is a a round trip here. So it's we're talking about milliseconds, you know, like, faster than blinking the blink of an eye. One last thing I wanna do for you that, Mark. I just wanna check where are we all there. Settings. Assistant. Well, you got a man, there's definitely something wrong with you. You got a you got a Ram of 16 gigs. You see that? So why is your your graphics card's 12 gig. Your installed RAM is 16 gig. Your storage is 1.36 terabyte. There's something wrong with your your your your PC. It should be running a lot faster than that. It should be click click click click. Now I don't wanna run any other tests from here. Let's say let's go. See, Canberra is it's taking its time. Now there's only three. Okay. That's weird. It was five before. Plus your Windows is not active. You need to activate your Windows. Yeah. Well, it's it makes your Windows work a lot better than it's copy. That's why it's not working properly. Yeah. Well, if you had that problem, you're gonna have these issues. You're gonna have a lot of security issues. You could have some malware in that goes into your system that slows it right down. Yeah. Definitely definitely definitely definitely an issue there. Yeah. There's a there's yeah. I think about 41. I I think it might be your your megahertz, your screen megahertz that could be an issue. Yeah. Because your your speed's perfect. There's nothing wrong with your speed. There's no dropouts. There was no package last year. So that's all good there. You can even trace the route if you want. That was that was pretty pretty fast. So definitely not an issue with the router or the Internet. Look. I'm not you need to where did you buy it from? How long have you had it for? Well, number one, is it still under warranty? Okay. Let me just check one thing again in that case. So you're up to date. So this is all this is all very relative to the Windows activation. It's a 16 gig RAM. It should the 16 gig RAM, it should be running a lot better than that. Okay. So you got a 3.7 gigahertz AMD, 64 bit operation, Windows Pro, blah, blah, blah, Microsoft agreement. Even though your Wi Fi's gone up and down, let's see how it goes up and down. It's got to do that's got to do with your processor. So you need to it's taking too long to change. Being a 16 gig ran, it should be working a lot faster than that. I totally see it on. It's like it freezes for a little while, and it just picks up again. So you should you should have that on. Hence, the Now you're gonna have to get this that fixed or you're running high risks. Absolutely nothing wrong with your Internet. Where's your See, what what is it? You guys are having nothing installed in this computer. Alright. Let me just one one other thing is that I'll I'll let you go. Right? Activation. Do you have a product key for this? How do you buy oh, no. No. No. I'm not gonna get upset with you, but if you were here, I'd slap you. Yeah. Because you you should not buy anything, especially with Windows, without the activation license. You're you're actually putting your your whole computer at risk because if the if the hardware is run by apps, by software and stuff like that, and if they're not working properly, let's say they're not working the fans properly or whatever, your whole your whole PC can burn down. Because those those processes, mate, they're very hot, and they're on a very, very high voltage. So you got here you got a code X06. That's gonna be You get a new license here. So that's something you're gonna have to do, mate. But it's up to you. I can do it for you. Do you have to log in to your I wanna show you something. Hang on. This is your portal for it. I don't know if you've ever used this this before. Alright. But you can also just check out how much Internet you're using. Alright? And So this is gonna give you your total usage, download, upload, and stuff like that. And this graph here, you will see if there's any jitters. It'll tell you. It'll come up here. Okay. So you're in speed 24. Yep. So that's all good. It gives you your average and your last usage and stuff like that. So these are all averages. But if it was a jitter or a package loss in here somewhere, it'll come up here. It'll come up in that section and tell you. And also here here where it's got errors. There's no errors there. So so you got all the information here in this graph. And if there's any dropout, it'll tell you here. It'll it'll it'll tell you error 1234, and if you click on it, it'll tell you what it is. So this this I think it's pretty complete if you wanna use that. So well, you know how to use all the other stuff, so it doesn't matter. So that's it there. Also, so that's what you have there. You can add new products here. If you wanna change products or speeds, whatever, it's all there for you. That's pretty much it for that. But get the Windows activated, please, Andrew. Otherwise, you're really running I'm gonna log out. You're you're lucky you haven't been hit with any viruses or anything like that. So back to where you brought us from. Because normally, once you activate your Windows, you're saturating for life. You don't need to reactivate it. So that's giving you a Windows what do you call it? A Windows thing that's not valid. So you need to let them. Are you serious? That's like that's like drive that's like driving a car without a license. You you need to and your your computer, your PC should've come with an activated Windows Windows platform and it it didn't. That's why you got the so you win anyway, look, I'm just you do what you want. I'm not forcing you. It's up to you to do what you want. Oh, look. I'm happy to help you all the way. That's not a problem. You need to activate your Windows. Otherwise, you you got no protection. Even though it says you updates and all that, your Windows license is not so if anything happens, hopefully, not if you if anything happens, you can't claim on it, your PC breaks down or whatever, and you got no support from Microsoft without a active license. Look. If you wanna upgrade and activate your license, let me know. I can help you get one and activate it for you. That's not a problem. Yeah. You could you could just Google and everything and ask whatever questions you want to Google, and they'll they'll reply to you. Yeah. The thing is you you brought a 16 gig RAM. You've only had it for two years. 16 gig RAM should last you for at least ten years or more. You know what I mean? Well, what's going on is your your Windows is not activated. So it's not allowing your your PC to work at full strength. Windows has to be activated at all times. You can I had a I had one of my colleagues using a a computer that was not activated? They almost got sacked because it it runs a high risk on the actual network itself within the company. So you got your intranet. So everybody's running on that intranet network and you got somebody that's not using a licensed Windows, Microsoft Windows, well then that's high risk. And then as I said to you before, all your hardware has what they call a firmware and and a software to let's say a driver. You know what a driver is. Right? Well, a drive a driver is a it's like a software that that driver, if it's not working properly, the hardware that's installed in your computer is not gonna be working properly. And then the drivers, they're they're not they're not being updated, whatever and stuff like that. Because, I mean, you're always gonna receive updates from Windows, but they're gonna be worthless to you if you're if you're running a computer without a Windows license. Alright. No problem. If you need any further help, just text assistance to that mobile number I gave you. That's 247. Alright? Alright. Have a good afternoon. 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afternoon, Airtel. Good afternoon, Andrew. How are you? I need a holiday, mate. How can I help you?\n\nYep. No. No. That's that is a problem. That that's a big problem.\n\nI'm gonna give you a mobile number, 0403. And I need you to send me a speed test on that because this might be a network issue. Seven six three seven four four. Now your your speed is the twenty five five. How many devices do you have online at the same time?\n\nDo you know? Okay. Well, that's nothing. That should be I assume you gotta use three to five devices. I mean, unless you got a couple of TV streaming and stuff like that, it's different.\n\nAlright. Can you send you got a laptop. Right? Desktop. Okay.\n\nOn your desktop. Can you open up your Chrome? And in the URL, I want you to type in speedtest.net. It's speedtest, all 1 word,.net. And you get the Oopla app coming up or the Oopla site, which is the the global testing site for any sort of lagging and stuff like that.\n\nIf there's any lagging or any speed, it'll save on that. So if you can take do that on your PC and just take a photo of the whole screen, or you can send the actual link if you want. Up to you. But, yeah, if you just take a photo, that's enough. I should be able to look at that, and it could be sorry?\n\nYeah. Yeah. Yeah. Definitely. 100%.\n\nRun a speed test and let's have a look at your statistics. Your statistics is telling me so today's the twenty first. So today you've used very little Internet under five gigs by the looks of it. Okay. So you'll you'll build that up later on.\n\nThat's alright. Now it's telling me daily average graph 24 for that. So it's telling me Same so per second, you get ninety six zero point nine. That's a 0.9 Mbps Mbps. Alright.\n\nSo if you happen to do that speedtest.net, run me one one or two tests and just take a photo and send it to that number I gave you. If you don't mind, that'd be much appreciated. And the sorry? Yeah. Do you have TeamViewer installed in your PC?\n\nTeamViewer for support. So that way, we can run some tests directly from here. I mean, it'd be a lot better if we can do it that way. So that way, we can check out your your we can also check out your CPE to see if there's any battle loss lose loss anywhere during the packages going backwards and forwards. Yeah.\n\nJust download it for support purposes only. Yeah. Yeah. Yeah. Yeah.\n\nNo. No. I'll wait. That's not a problem. I'll just put you on speaker.\n\nIs that alright? What do you normally use the Internet for, if you don't mind me asking? Yeah. Yeah. Twenty five five for gaming is not a highly recommended speed.\n\nBut anyway oh, seriously. No. I got nothing to do with the IP anymore. That's all sorted. Nothing to do with the IP.\n\nThis will have this seems to be a network issue. You're you're communicating from where about are you in Australia? You're in okay. So you're communicating with the in in Melbourne, which is not a problem. Your MS your MS is 21, so that's very good.\n\nYour download space is 33. It should be 25, mate. That's too much. Don't have to work have a word for the boss about that. Yeah.\n\nNo. That's all good. Then you are. Once you have that ready, I'll just leave the partner ID, and then it'll ask me for the password and a lot of things. Yeah.\n\nJust send me a a screenshot of that so I can use it. Send me a photo of that. That way, you don't have to tell it to me. Jesus. Thirty three dot nine.\n\nThat's all. So how do you know it's dropping out? Yeah. But that's a Wi Fi issue. Wi Fi is you can't really rely too much on your Wi Fi because it could be something interfere with a signal inside or outside or something like that.\n\nAlright. Let's just see what you got there, mate. Give me a chance. Can you also send me a photo of the sticker underneath your router so I can just check your router out, please? Okay.\n\nI'm in. I mean, I'm just gonna I'll check all that. Alright. Now you got a couple of buzz, but that's your Wi Fi. Doesn't it shouldn't have anything to do with any dropouts or anything like that.\n\nOkay? Also, with your your PC, if you're not that far from your router, see if you can just get a dot able from the PC directly to the router. Alright. So that speakers you got here, that's that's that's perfect. Okay.\n\nLet me just see something here. I just wanna do something. Okay. They've got more up there. Let's go with this.\n\nOkay. So you got the a x 3,000. Yeah. This computer is very silent. I see.\n\nNow there's something wrong with your PC, man. K. This will tell me if there's any any profits. Okay. Now you can just have a look.\n\nWe did a ping eight point eight point eight point eight. Right? Okay. You got 64 bits at twenty eight point one seven one milliseconds. And if you go all the way down, which got ping pink statistics, you got five packets transmitted, five packets received, and zero package lost.\n\nSo there's nothing wrong with the Internet. There's no absolutely no no dropping. The other ones, it will tell me here if there's been any package losses. So this is a a round trip here. So it's we're talking about milliseconds, you know, like, faster than blinking the blink of an eye.\n\nOne last thing I wanna do for you that, Mark. I just wanna check where are we all there. Settings. Assistant. Well, you got a man, there's definitely something wrong with you.\n\nYou got a you got a Ram of 16 gigs. You see that? So why is your your graphics card's 12 gig. Your installed RAM is 16 gig. Your storage is 1.36 terabyte.\n\nThere's something wrong with your your your your PC. It should be running a lot faster than that. It should be click click click click. Now I don't wanna run any other tests from here. Let's say let's go.\n\nSee, Canberra is it's taking its time. Now there's only three. Okay. That's weird. It was five before.\n\nPlus your Windows is not active. You need to activate your Windows. Yeah. Well, it's it makes your Windows work a lot better than it's copy. That's why it's not working properly.\n\nYeah. Well, if you had that problem, you're gonna have these issues. You're gonna have a lot of security issues. You could have some malware in that goes into your system that slows it right down. Yeah.\n\nDefinitely definitely definitely definitely an issue there. Yeah. There's a there's yeah. I think about 41. I I think it might be your your megahertz, your screen megahertz that could be an issue.\n\nYeah. Because your your speed's perfect. There's nothing wrong with your speed. There's no dropouts. There was no package last year.\n\nSo that's all good there. You can even trace the route if you want. That was that was pretty pretty fast. So definitely not an issue with the router or the Internet. Look.\n\nI'm not you need to where did you buy it from? How long have you had it for? Well, number one, is it still under warranty? Okay. Let me just check one thing again in that case.\n\nSo you're up to date. So this is all this is all very relative to the Windows activation. It's a 16 gig RAM. It should the 16 gig RAM, it should be running a lot better than that. Okay.\n\nSo you got a 3.7 gigahertz AMD, 64 bit operation, Windows Pro, blah, blah, blah, Microsoft agreement. Even though your Wi Fi's gone up and down, let's see how it goes up and down. It's got to do that's got to do with your processor. So you need to it's taking too long to change. Being a 16 gig ran, it should be working a lot faster than that.\n\nI totally see it on. It's like it freezes for a little while, and it just picks up again. So you should you should have that on. Hence, the Now you're gonna have to get this that fixed or you're running high risks. Absolutely nothing wrong with your Internet.\n\nWhere's your See, what what is it? You guys are having nothing installed in this computer. Alright. Let me just one one other thing is that I'll I'll let you go. Right?\n\nActivation. Do you have a product key for this? How do you buy oh, no. No. No.\n\nI'm not gonna get upset with you, but if you were here, I'd slap you. Yeah. Because you you should not buy anything, especially with Windows, without the activation license. You're you're actually putting your your whole computer at risk because if the if the hardware is run by apps, by software and stuff like that, and if they're not working properly, let's say they're not working the fans properly or whatever, your whole your whole PC can burn down. Because those those processes, mate, they're very hot, and they're on a very, very high voltage.\n\nSo you got here you got a code X06. That's gonna be You get a new license here. So that's something you're gonna have to do, mate. But it's up to you. I can do it for you.\n\nDo you have to log in to your I wanna show you something. Hang on. This is your portal for it. I don't know if you've ever used this this before. Alright.\n\nBut you can also just check out how much Internet you're using. Alright? And So this is gonna give you your total usage, download, upload, and stuff like that. And this graph here, you will see if there's any jitters. It'll tell you.\n\nIt'll come up here. Okay. So you're in speed 24. Yep. So that's all good.\n\nIt gives you your average and your last usage and stuff like that. So these are all averages. But if it was a jitter or a package loss in here somewhere, it'll come up here. It'll come up in that section and tell you. And also here here where it's got errors.\n\nThere's no errors there. So so you got all the information here in this graph. And if there's any dropout, it'll tell you here. It'll it'll it'll tell you error 1234, and if you click on it, it'll tell you what it is. So this this I think it's pretty complete if you wanna use that.\n\nSo well, you know how to use all the other stuff, so it doesn't matter. So that's it there. Also, so that's what you have there. You can add new products here. If you wanna change products or speeds, whatever, it's all there for you.\n\nThat's pretty much it for that. But get the Windows activated, please, Andrew. Otherwise, you're really running I'm gonna log out. You're you're lucky you haven't been hit with any viruses or anything like that. So back to where you brought us from.\n\nBecause normally, once you activate your Windows, you're saturating for life. You don't need to reactivate it. So that's giving you a Windows what do you call it? A Windows thing that's not valid. So you need to let them.\n\nAre you serious? That's like that's like drive that's like driving a car without a license. You you need to and your your computer, your PC should've come with an activated Windows Windows platform and it it didn't. That's why you got the so you win anyway, look, I'm just you do what you want. I'm not forcing you.\n\nIt's up to you to do what you want. Oh, look. I'm happy to help you all the way. That's not a problem. You need to activate your Windows.\n\nOtherwise, you you got no protection. Even though it says you updates and all that, your Windows license is not so if anything happens, hopefully, not if you if anything happens, you can't claim on it, your PC breaks down or whatever, and you got no support from Microsoft without a active license. Look. If you wanna upgrade and activate your license, let me know. I can help you get one and activate it for you.\n\nThat's not a problem. Yeah. You could you could just Google and everything and ask whatever questions you want to Google, and they'll they'll reply to you. Yeah. The thing is you you brought a 16 gig RAM.\n\nYou've only had it for two years. 16 gig RAM should last you for at least ten years or more. You know what I mean? Well, what's going on is your your Windows is not activated. So it's not allowing your your PC to work at full strength.\n\nWindows has to be activated at all times. You can I had a I had one of my colleagues using a a computer that was not activated? They almost got sacked because it it runs a high risk on the actual network itself within the company. So you got your intranet. So everybody's running on that intranet network and you got somebody that's not using a licensed Windows, Microsoft Windows, well then that's high risk.\n\nAnd then as I said to you before, all your hardware has what they call a firmware and and a software to let's say a driver. You know what a driver is. Right? Well, a drive a driver is a it's like a software that that driver, if it's not working properly, the hardware that's installed in your computer is not gonna be working properly. And then the drivers, they're they're not they're not being updated, whatever and stuff like that.\n\nBecause, I mean, you're always gonna receive updates from Windows, but they're gonna be worthless to you if you're if you're running a computer without a Windows license. Alright. No problem. If you need any further help, just text assistance to that mobile number I gave you. That's 247.\n\nAlright? Alright. Have a good afternoon. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, Airtel.","start":0.39999998,"end":1.78,"sentiment":"neutral","sentiment_score":0.245334063967069},{"text":"Good afternoon, Andrew.","start":6.64,"end":7.8399997,"sentiment":"neutral","sentiment_score":0.2866425613562266},{"text":"How are you?","start":7.8399997,"end":8.66,"sentiment":"neutral","sentiment_score":0.18581084410349527},{"text":"I need a holiday, mate.","start":10.96,"end":12.16,"sentiment":"neutral","sentiment_score":0.1296099156141281},{"text":"How can I help you?","start":12.16,"end":13.38,"sentiment":"neutral","sentiment_score":0.15288084447383882}],"sentiment":"neutral","sentiment_score":0.18767453730106354,"num_words":19,"start":0.39999998,"end":13.38},{"sentences":[{"text":"Yep.","start":21.494999,"end":21.994999,"sentiment":"neutral","sentiment_score":-0.06956394016742706},{"text":"No.","start":41.515,"end":41.755,"sentiment":"neutral","sentiment_score":-0.3164459466934204},{"text":"No.","start":41.755,"end":41.995,"sentiment":"neutral","sentiment_score":-0.29380398988723755},{"text":"That's that is a problem.","start":41.995,"end":43.355,"sentiment":"neutral","sentiment_score":-0.30891849994659426},{"text":"That that's a big problem.","start":43.355,"end":44.655,"sentiment":"negative","sentiment_score":-0.426670628786087}],"sentiment":"negative","sentiment_score":-0.33521227080088395,"num_words":13,"start":21.494999,"end":44.655},{"sentences":[{"text":"I'm gonna give you a mobile number, 0403.","start":45.274998,"end":48.815,"sentiment":"neutral","sentiment_score":-0.04951677192002535},{"text":"And I need you to send me a speed test on that because this might be a network issue.","start":52.155,"end":57.57,"sentiment":"neutral","sentiment_score":-0.07061234136161051},{"text":"Seven six three seven four four.","start":61.629997,"end":66.93,"sentiment":"neutral","sentiment_score":-0.014466130329916874},{"text":"Now your your speed is the twenty five five.","start":70.284996,"end":73.345,"sentiment":"neutral","sentiment_score":0.01365011754549212},{"text":"How many devices do you have online at the same time?","start":73.565,"end":76.045,"sentiment":"neutral","sentiment_score":-0.00735701730644161}],"sentiment":"neutral","sentiment_score":-0.0336347467107874,"num_words":53,"start":45.274998,"end":76.045},{"sentences":[{"text":"Do you know?","start":76.045,"end":76.784996,"sentiment":"neutral","sentiment_score":-0.020877645971874397},{"text":"Okay.","start":81.689995,"end":82.009995,"sentiment":"neutral","sentiment_score":-0.010815473273396492},{"text":"Well, that's nothing.","start":82.009995,"end":82.81,"sentiment":"neutral","sentiment_score":-0.056641714026530586},{"text":"That should be I assume you gotta use three to five devices.","start":82.81,"end":85.869995,"sentiment":"neutral","sentiment_score":-0.06697031762450933},{"text":"I mean, unless you got a couple of TV streaming and stuff like that, it's different.","start":85.93,"end":89.39,"sentiment":"neutral","sentiment_score":-0.09143216675147414}],"sentiment":"neutral","sentiment_score":-0.07171234379389456,"num_words":35,"start":76.045,"end":89.39},{"sentences":[{"text":"Alright.","start":89.85,"end":90.17,"sentiment":"neutral","sentiment_score":-0.055319394916296005},{"text":"Can you send you got a laptop.","start":90.17,"end":92.729996,"sentiment":"neutral","sentiment_score":-0.022771882425461496},{"text":"Right?","start":92.729996,"end":93.229996,"sentiment":"neutral","sentiment_score":-0.02105211280286312},{"text":"Desktop.","start":97.405,"end":97.805,"sentiment":"neutral","sentiment_score":-0.010030311532318592},{"text":"Okay.","start":97.805,"end":98.125,"sentiment":"neutral","sentiment_score":0.005557366646826267}],"sentiment":"neutral","sentiment_score":-0.021840693598443813,"num_words":11,"start":89.85,"end":98.125},{"sentences":[{"text":"On your desktop.","start":98.125,"end":98.945,"sentiment":"neutral","sentiment_score":0.004019590405126412},{"text":"Can you open up your Chrome?","start":99.405,"end":101.025,"sentiment":"neutral","sentiment_score":0.013817412157853445},{"text":"And in the URL, I want you to type in speedtest.net.","start":103.565,"end":107.905,"sentiment":"neutral","sentiment_score":0.019711677831682293},{"text":"It's speedtest, all 1 word,.net.","start":108.285,"end":110.82,"sentiment":"neutral","sentiment_score":0.022740262746810912},{"text":"And you get the Oopla app coming up or the Oopla site, which is the the global testing site for any sort of lagging and stuff like that.","start":111.14,"end":121.14,"sentiment":"neutral","sentiment_score":-0.004366366458790643}],"sentiment":"neutral","sentiment_score":0.005721410437715503,"num_words":53,"start":98.125,"end":121.14},{"sentences":[{"text":"If there's any lagging or any speed, it'll save on that.","start":121.14,"end":125.195,"sentiment":"neutral","sentiment_score":0.050161335955966606},{"text":"So if you can take do that on your PC and just take a photo of the whole screen, or you can send the actual link if you want.","start":125.415,"end":137.03,"sentiment":"neutral","sentiment_score":0.06900847619720574},{"text":"Up to you.","start":137.03,"end":137.59001,"sentiment":"neutral","sentiment_score":0.07704461365938187},{"text":"But, yeah, if you just take a photo, that's enough.","start":137.59001,"end":139.85,"sentiment":"neutral","sentiment_score":0.11976167857646942},{"text":"I should be able to look at that, and it could be sorry?","start":140.23001,"end":145.29001,"sentiment":"neutral","sentiment_score":0.1306554267469507}],"sentiment":"neutral","sentiment_score":0.08606502544981512,"num_words":66,"start":121.14,"end":145.29001},{"sentences":[{"text":"Yeah.","start":148.23001,"end":148.47,"sentiment":"neutral","sentiment_score":0.014658025465905666},{"text":"Yeah.","start":148.47,"end":148.63,"sentiment":"neutral","sentiment_score":0.05290986970067024},{"text":"Yeah.","start":148.63,"end":148.79001,"sentiment":"neutral","sentiment_score":0.12076598405838011},{"text":"Definitely.","start":148.79001,"end":149.27,"sentiment":"neutral","sentiment_score":0.32062503695487976},{"text":"100%.","start":149.27,"end":150.01001,"sentiment":"neutral","sentiment_score":0.29148566722869873}],"sentiment":"neutral","sentiment_score":0.1600889166817069,"num_words":5,"start":148.23001,"end":150.01001},{"sentences":[{"text":"Run a speed test and let's have a look at your statistics.","start":151.77501,"end":155.63501,"sentiment":"neutral","sentiment_score":0.13583186517159143},{"text":"Your statistics is telling me so today's the twenty first.","start":155.77501,"end":160.815,"sentiment":"neutral","sentiment_score":0.05797123946249485},{"text":"So today you've used very little Internet under five gigs by the looks of it.","start":160.815,"end":164.91501,"sentiment":"neutral","sentiment_score":-0.013036856055259704},{"text":"Okay.","start":168.18,"end":168.42,"sentiment":"neutral","sentiment_score":0.1171412467956543},{"text":"So you'll you'll build that up later on.","start":168.42,"end":170.26,"sentiment":"neutral","sentiment_score":0.13072052132338285}],"sentiment":"neutral","sentiment_score":0.06906624680951885,"num_words":46,"start":151.77501,"end":170.26},{"sentences":[{"text":"That's alright.","start":170.26,"end":171.0,"sentiment":"neutral","sentiment_score":0.22713369876146317},{"text":"Now it's telling me daily average graph 24 for that.","start":171.54,"end":178.5,"sentiment":"neutral","sentiment_score":0.12190545052289962},{"text":"So it's telling me Same so per second, you get ninety six zero point nine.","start":178.5,"end":184.435,"sentiment":"neutral","sentiment_score":0.0878060594201088},{"text":"That's a 0.9 Mbps Mbps.","start":184.435,"end":188.855,"sentiment":"neutral","sentiment_score":0.08887786418199539},{"text":"Alright.","start":190.595,"end":190.995,"sentiment":"neutral","sentiment_score":0.2084559202194214}],"sentiment":"neutral","sentiment_score":0.11040175864190767,"num_words":33,"start":170.26,"end":190.995},{"sentences":[{"text":"So if you happen to do that speedtest.net, run me one one or two tests and just take a photo and send it to that number I gave you.","start":190.995,"end":199.64,"sentiment":"neutral","sentiment_score":0.1898447249470086},{"text":"If you don't mind, that'd be much appreciated.","start":199.64,"end":201.26,"sentiment":"positive","sentiment_score":0.34385458193719387},{"text":"And the sorry?","start":203.0,"end":204.62,"sentiment":"neutral","sentiment_score":-0.030230252693096798},{"text":"Yeah.","start":211.39499,"end":211.795,"sentiment":"neutral","sentiment_score":0.03895978257060051},{"text":"Do you have TeamViewer installed in your PC?","start":211.795,"end":215.495,"sentiment":"neutral","sentiment_score":0.05151391914114356}],"sentiment":"neutral","sentiment_score":0.17585130727716855,"num_words":49,"start":190.995,"end":215.495},{"sentences":[{"text":"TeamViewer for support.","start":219.98001,"end":221.26001,"sentiment":"neutral","sentiment_score":0.06586890916029613},{"text":"So that way, we can run some tests directly from here.","start":221.26001,"end":223.92,"sentiment":"neutral","sentiment_score":0.17830139534039932},{"text":"I mean, it'd be a lot better if we can do it that way.","start":226.86,"end":228.94,"sentiment":"neutral","sentiment_score":0.20185493837509835},{"text":"So that way, we can check out your your we can also check out your CPE to see if there's any battle loss lose loss anywhere during the packages going backwards and forwards.","start":228.94,"end":241.565,"sentiment":"neutral","sentiment_score":0.10254587955547101},{"text":"Yeah.","start":247.53,"end":247.77,"sentiment":"neutral","sentiment_score":0.04668397456407547}],"sentiment":"neutral","sentiment_score":0.1357353098930851,"num_words":62,"start":219.98001,"end":247.77},{"sentences":[{"text":"Just download it for support purposes only.","start":247.77,"end":250.11,"sentiment":"neutral","sentiment_score":0.018826848960348537},{"text":"Yeah.","start":253.37,"end":253.69,"sentiment":"neutral","sentiment_score":0.03882559761404991},{"text":"Yeah.","start":253.69,"end":253.84999,"sentiment":"neutral","sentiment_score":0.05041392147541046},{"text":"Yeah.","start":253.84999,"end":254.09,"sentiment":"neutral","sentiment_score":0.03860916942358017},{"text":"Yeah.","start":254.09,"end":254.25,"sentiment":"neutral","sentiment_score":0.029704278334975243}],"sentiment":"neutral","sentiment_score":0.026303719051859596,"num_words":11,"start":247.77,"end":254.25},{"sentences":[{"text":"No.","start":254.25,"end":254.41,"sentiment":"neutral","sentiment_score":-0.09293873608112337},{"text":"No.","start":254.41,"end":254.73,"sentiment":"neutral","sentiment_score":-0.11880186945199966},{"text":"I'll wait.","start":254.73,"end":255.47,"sentiment":"neutral","sentiment_score":-0.1014331504702568},{"text":"That's not a problem.","start":255.53,"end":256.33,"sentiment":"neutral","sentiment_score":0.17293358221650124},{"text":"I'll just put you on speaker.","start":256.33,"end":257.53,"sentiment":"neutral","sentiment_score":0.09951281050841014}],"sentiment":"neutral","sentiment_score":0.06244316324591637,"num_words":14,"start":254.25,"end":257.53},{"sentences":[{"text":"Is that alright?","start":257.53,"end":258.27,"sentiment":"neutral","sentiment_score":0.08030382792154948},{"text":"What do you normally use the Internet for, if you don't mind me asking?","start":328.135,"end":330.955,"sentiment":"neutral","sentiment_score":0.02187979460826942},{"text":"Yeah.","start":345.29,"end":345.79,"sentiment":"neutral","sentiment_score":0.05442078784108162},{"text":"Yeah.","start":348.315,"end":348.475,"sentiment":"neutral","sentiment_score":0.03849812597036362},{"text":"Twenty five five for gaming is not a highly recommended speed.","start":348.475,"end":354.315,"sentiment":"neutral","sentiment_score":-0.005768397653644734}],"sentiment":"neutral","sentiment_score":0.01922317159672578,"num_words":30,"start":257.53,"end":354.315},{"sentences":[{"text":"But anyway oh, seriously.","start":354.315,"end":358.575,"sentiment":"neutral","sentiment_score":-0.027707924135029316},{"text":"No.","start":366.86,"end":367.18,"sentiment":"neutral","sentiment_score":-0.15916535258293152},{"text":"I got nothing to do with the IP anymore.","start":367.18,"end":369.02,"sentiment":"neutral","sentiment_score":-0.22562148008081648},{"text":"That's all sorted.","start":369.02,"end":369.91998,"sentiment":"neutral","sentiment_score":-0.06890836358070374},{"text":"Nothing to do with the IP.","start":370.46,"end":371.74,"sentiment":"neutral","sentiment_score":-0.2013217955827713}],"sentiment":"neutral","sentiment_score":-0.16153244496039723,"num_words":23,"start":354.315,"end":371.74},{"sentences":[{"text":"This will have this seems to be a network issue.","start":371.74,"end":374.095,"sentiment":"neutral","sentiment_score":-0.2867251843214035},{"text":"You're you're communicating from where about are you in Australia?","start":374.095,"end":378.915,"sentiment":"neutral","sentiment_score":-0.017530543822795154},{"text":"You're in okay.","start":378.975,"end":382.01498,"sentiment":"neutral","sentiment_score":0.0397559036500752},{"text":"So you're communicating with the in in Melbourne, which is not a problem.","start":382.01498,"end":387.52,"sentiment":"neutral","sentiment_score":0.15663549246696326},{"text":"Your MS your MS is 21, so that's very good.","start":387.52,"end":393.69998,"sentiment":"neutral","sentiment_score":0.28518957644701004}],"sentiment":"neutral","sentiment_score":0.04271451295758395,"num_words":46,"start":371.74,"end":393.69998},{"sentences":[{"text":"Your download space is 33.","start":393.84,"end":395.36,"sentiment":"neutral","sentiment_score":0.20457733273506165},{"text":"It should be 25, mate.","start":395.36,"end":396.56,"sentiment":"neutral","sentiment_score":0.11141848266124725},{"text":"That's too much.","start":396.56,"end":397.53998,"sentiment":"neutral","sentiment_score":-0.1721847653388977},{"text":"Don't have to work have a word for the boss about that.","start":398.42502,"end":400.845,"sentiment":"neutral","sentiment_score":-0.14479193836450577},{"text":"Yeah.","start":404.105,"end":404.605,"sentiment":"neutral","sentiment_score":0.05337877571582794}],"sentiment":"neutral","sentiment_score":-0.023873065526668843,"num_words":26,"start":393.84,"end":404.605},{"sentences":[{"text":"No.","start":405.14502,"end":405.30502,"sentiment":"neutral","sentiment_score":0.058984484523534775},{"text":"That's all good.","start":405.30502,"end":406.20502,"sentiment":"neutral","sentiment_score":0.2202986180782318},{"text":"Then you are.","start":410.98502,"end":411.96503,"sentiment":"neutral","sentiment_score":0.13341776529947916},{"text":"Once you have that ready, I'll just leave the partner ID, and then it'll ask me for the password and a lot of things.","start":413.43997,"end":419.78,"sentiment":"neutral","sentiment_score":0.06338470693056782},{"text":"Yeah.","start":422.4,"end":422.71997,"sentiment":"neutral","sentiment_score":0.12054509669542313}],"sentiment":"neutral","sentiment_score":0.0863097405526787,"num_words":32,"start":405.14502,"end":422.71997},{"sentences":[{"text":"Just send me a a screenshot of that so I can use it.","start":422.71997,"end":425.53998,"sentiment":"neutral","sentiment_score":0.11830834242013785},{"text":"Send me a photo of that.","start":426.725,"end":427.685,"sentiment":"neutral","sentiment_score":0.11550260583559673},{"text":"That way, you don't have to tell it to me.","start":427.685,"end":429.945,"sentiment":"neutral","sentiment_score":0.09231397770345211},{"text":"Jesus.","start":432.165,"end":432.565,"sentiment":"neutral","sentiment_score":0.046348296105861664},{"text":"Thirty three dot nine.","start":432.565,"end":433.685,"sentiment":"neutral","sentiment_score":0.03092277515679598}],"sentiment":"neutral","sentiment_score":0.09777068412479233,"num_words":34,"start":422.71997,"end":433.685},{"sentences":[{"text":"That's all.","start":433.685,"end":434.585,"sentiment":"neutral","sentiment_score":0.0597580187022686},{"text":"So how do you know it's dropping out?","start":436.725,"end":438.825,"sentiment":"neutral","sentiment_score":-0.008204691461287439},{"text":"Yeah.","start":443.82,"end":443.98,"sentiment":"neutral","sentiment_score":-0.023902088403701786},{"text":"But that's a Wi Fi issue.","start":443.98,"end":445.52002,"sentiment":"neutral","sentiment_score":-0.09632253646850586},{"text":"Wi Fi is you can't really rely too much on your Wi Fi because it could be something interfere with a signal inside or outside or something like that.","start":446.14,"end":461.315,"sentiment":"neutral","sentiment_score":-0.14201436127568112}],"sentiment":"neutral","sentiment_score":-0.1014429408368533,"num_words":46,"start":433.685,"end":461.315},{"sentences":[{"text":"Alright.","start":469.295,"end":469.795,"sentiment":"neutral","sentiment_score":0.003783253487199545},{"text":"Let's just see what you got there, mate.","start":471.1,"end":473.28,"sentiment":"neutral","sentiment_score":0.0911248093470931},{"text":"Give me a chance.","start":473.34,"end":474.4,"sentiment":"neutral","sentiment_score":0.10054390877485275},{"text":"Can you also send me a photo of the sticker underneath your router so I can just check your router out, please?","start":485.215,"end":491.395,"sentiment":"neutral","sentiment_score":0.061767261983318764},{"text":"Okay.","start":496.895,"end":497.215,"sentiment":"neutral","sentiment_score":-0.024219637736678123}],"sentiment":"neutral","sentiment_score":0.06860048581276917,"num_words":36,"start":469.295,"end":497.215},{"sentences":[{"text":"I'm in.","start":497.215,"end":497.535,"sentiment":"neutral","sentiment_score":-0.018585343845188618},{"text":"I mean, I'm just gonna I'll check all that.","start":497.535,"end":499.715,"sentiment":"neutral","sentiment_score":-0.01714267863685058},{"text":"Alright.","start":500.72,"end":501.22,"sentiment":"neutral","sentiment_score":0.056718677282333374},{"text":"Now you got a couple of buzz, but that's your Wi Fi.","start":501.84,"end":504.42,"sentiment":"neutral","sentiment_score":0.039075904118362814},{"text":"Doesn't it shouldn't have anything to do with any dropouts or anything like that.","start":504.48,"end":510.4,"sentiment":"neutral","sentiment_score":-0.06266217993522462}],"sentiment":"neutral","sentiment_score":-0.014291994416118158,"num_words":38,"start":497.215,"end":510.4},{"sentences":[{"text":"Okay?","start":510.4,"end":510.9,"sentiment":"neutral","sentiment_score":0.032205693423748016},{"text":"Also, with your your PC, if you're not that far from your router, see if you can just get a dot able from the PC directly to the router.","start":512.415,"end":523.075,"sentiment":"neutral","sentiment_score":0.07581350605549483},{"text":"Alright.","start":523.855,"end":524.255,"sentiment":"positive","sentiment_score":0.4177990853786469},{"text":"So that speakers you got here, that's that's that's perfect.","start":524.255,"end":528.23,"sentiment":"positive","sentiment_score":0.6047097176313401},{"text":"Okay.","start":531.25,"end":531.64996,"sentiment":"neutral","sentiment_score":0.1068447083234787}],"sentiment":"neutral","sentiment_score":0.2095842461678244,"num_words":42,"start":510.4,"end":531.64996},{"sentences":[{"text":"Let me just see something here.","start":531.64996,"end":533.35,"sentiment":"neutral","sentiment_score":0.04865574308981498},{"text":"I just wanna do something.","start":534.52997,"end":535.91,"sentiment":"neutral","sentiment_score":0.03927844241261482},{"text":"Okay.","start":557.06,"end":557.46,"sentiment":"neutral","sentiment_score":0.04915021359920502},{"text":"They've got more up there.","start":557.46,"end":558.5,"sentiment":"neutral","sentiment_score":0.04887054413557053},{"text":"Let's go with this.","start":558.5,"end":559.8,"sentiment":"neutral","sentiment_score":0.06646908540278673}],"sentiment":"neutral","sentiment_score":0.049890759356674697,"num_words":21,"start":531.64996,"end":559.8},{"sentences":[{"text":"Okay.","start":602.325,"end":602.645,"sentiment":"neutral","sentiment_score":0.02946379780769348},{"text":"So you got the a x 3,000.","start":602.645,"end":604.985,"sentiment":"neutral","sentiment_score":0.03028653429022857},{"text":"Yeah.","start":613.64,"end":613.88,"sentiment":"neutral","sentiment_score":-0.06425309926271439},{"text":"This computer is very silent.","start":613.88,"end":615.5,"sentiment":"neutral","sentiment_score":-0.32696629464626314},{"text":"I see.","start":639.37,"end":640.02997,"sentiment":"neutral","sentiment_score":-0.29045967757701874}],"sentiment":"neutral","sentiment_score":-0.12740839936304837,"num_words":16,"start":602.325,"end":640.02997},{"sentences":[{"text":"Now there's something wrong with your PC, man.","start":640.33,"end":642.51,"sentiment":"negative","sentiment_score":-0.43294914811849594},{"text":"K.","start":738.735,"end":738.975,"sentiment":"neutral","sentiment_score":-0.17780956625938416},{"text":"This will tell me if there's any any profits.","start":738.975,"end":741.075,"sentiment":"neutral","sentiment_score":-0.1795503728919559},{"text":"Okay.","start":741.615,"end":742.015,"sentiment":"neutral","sentiment_score":0.0001483093947172165},{"text":"Now you can just have a look.","start":742.015,"end":743.135,"sentiment":"neutral","sentiment_score":0.024530087730714252}],"sentiment":"neutral","sentiment_score":-0.19559604552789375,"num_words":26,"start":640.33,"end":743.135},{"sentences":[{"text":"We did a ping eight point eight point eight point eight.","start":743.135,"end":745.71,"sentiment":"neutral","sentiment_score":0.013951244510032913},{"text":"Right?","start":745.71,"end":746.21,"sentiment":"neutral","sentiment_score":0.01311938464641571},{"text":"Okay.","start":747.55005,"end":747.87,"sentiment":"neutral","sentiment_score":0.029159704223275185},{"text":"You got 64 bits at twenty eight point one seven one milliseconds.","start":747.87,"end":753.41003,"sentiment":"neutral","sentiment_score":0.03914306530108055},{"text":"And if you go all the way down, which got ping pink statistics, you got five packets transmitted, five packets received, and zero package lost.","start":753.79004,"end":765.575,"sentiment":"neutral","sentiment_score":0.0642010135948658}],"sentiment":"neutral","sentiment_score":0.04540969803929329,"num_words":50,"start":743.135,"end":765.575},{"sentences":[{"text":"So there's nothing wrong with the Internet.","start":765.635,"end":767.575,"sentiment":"neutral","sentiment_score":0.08990217532430377},{"text":"There's no absolutely no no dropping.","start":767.635,"end":775.25,"sentiment":"neutral","sentiment_score":0.0773688027014335},{"text":"The other ones, it will tell me here if there's been any package losses.","start":775.25,"end":778.55,"sentiment":"neutral","sentiment_score":0.005001067982188294},{"text":"So this is a a round trip here.","start":781.33,"end":783.43,"sentiment":"neutral","sentiment_score":0.10562317725270987},{"text":"So it's we're talking about milliseconds, you know, like, faster than blinking the blink of an eye.","start":784.69,"end":791.475,"sentiment":"neutral","sentiment_score":0.05472076004918884}],"sentiment":"neutral","sentiment_score":0.05651502565552409,"num_words":52,"start":765.635,"end":791.475},{"sentences":[{"text":"One last thing I wanna do for you that, Mark.","start":792.01495,"end":794.01495,"sentiment":"neutral","sentiment_score":0.08569673746824265},{"text":"I just wanna check where are we all there.","start":794.01495,"end":796.83496,"sentiment":"neutral","sentiment_score":0.020560995779103704},{"text":"Settings.","start":798.735,"end":799.235,"sentiment":"neutral","sentiment_score":-0.015584792010486126},{"text":"Assistant.","start":803.27,"end":803.77,"sentiment":"neutral","sentiment_score":-0.027233462780714035},{"text":"Well, you got a man, there's definitely something wrong with you.","start":812.115,"end":814.755,"sentiment":"neutral","sentiment_score":-0.3076621239835566}],"sentiment":"neutral","sentiment_score":-0.07453391505987383,"num_words":32,"start":792.01495,"end":814.755},{"sentences":[{"text":"You got a you got a Ram of 16 gigs.","start":814.755,"end":819.335,"sentiment":"neutral","sentiment_score":0.02348874192684889},{"text":"You see that?","start":819.875,"end":820.775,"sentiment":"neutral","sentiment_score":0.010238397866487503},{"text":"So why is your your graphics card's 12 gig.","start":823.315,"end":829.63,"sentiment":"neutral","sentiment_score":-0.04182707683907615},{"text":"Your installed RAM is 16 gig.","start":829.63,"end":831.23,"sentiment":"neutral","sentiment_score":-0.00808478674540917},{"text":"Your storage is 1.36 terabyte.","start":831.23,"end":833.64996,"sentiment":"neutral","sentiment_score":-0.014488372579216957}],"sentiment":"neutral","sentiment_score":-0.007023989759159811,"num_words":33,"start":814.755,"end":833.64996},{"sentences":[{"text":"There's something wrong with your your your your PC.","start":834.82996,"end":841.645,"sentiment":"neutral","sentiment_score":-0.29827557338608635},{"text":"It should be running a lot faster than that.","start":841.705,"end":843.965,"sentiment":"neutral","sentiment_score":-0.16967726747194925},{"text":"It should be click click click click.","start":844.185,"end":846.375,"sentiment":"neutral","sentiment_score":-0.05319572985172272},{"text":"Now I don't wanna run any other tests from here.","start":852.09,"end":859.39,"sentiment":"neutral","sentiment_score":-0.24421493113040924},{"text":"Let's say let's go.","start":861.85004,"end":863.55005,"sentiment":"neutral","sentiment_score":-0.0855789016932249}],"sentiment":"neutral","sentiment_score":-0.18893360499388132,"num_words":39,"start":834.82996,"end":863.55005},{"sentences":[{"text":"See, Canberra is it's taking its time.","start":872.065,"end":874.405,"sentiment":"neutral","sentiment_score":-0.17149719063724791},{"text":"Now there's only three.","start":876.305,"end":877.605,"sentiment":"neutral","sentiment_score":-0.11746097542345524},{"text":"Okay.","start":879.34503,"end":879.665,"sentiment":"neutral","sentiment_score":-0.08439195156097412},{"text":"That's weird.","start":879.665,"end":880.305,"sentiment":"neutral","sentiment_score":-0.18811587244272232},{"text":"It was five before.","start":880.305,"end":881.525,"sentiment":"neutral","sentiment_score":-0.12128140591084957}],"sentiment":"neutral","sentiment_score":-0.14533741979135406,"num_words":18,"start":872.065,"end":881.525},{"sentences":[{"text":"Plus your Windows is not active.","start":893.52997,"end":895.31,"sentiment":"neutral","sentiment_score":-0.22256078819433847},{"text":"You need to activate your Windows.","start":895.44995,"end":897.14996,"sentiment":"neutral","sentiment_score":-0.16848517954349518},{"text":"Yeah.","start":902.59503,"end":902.835,"sentiment":"neutral","sentiment_score":-0.06394723057746887},{"text":"Well, it's it makes your Windows work a lot better than it's copy.","start":902.835,"end":905.795,"sentiment":"neutral","sentiment_score":-0.10712980994811425},{"text":"That's why it's not working properly.","start":905.795,"end":907.335,"sentiment":"neutral","sentiment_score":-0.23016151785850525}],"sentiment":"neutral","sentiment_score":-0.16199623979628086,"num_words":32,"start":893.52997,"end":907.335},{"sentences":[{"text":"Yeah.","start":915.69,"end":916.01,"sentiment":"neutral","sentiment_score":-0.1251843422651291},{"text":"Well, if you had that problem, you're gonna have these issues.","start":916.01,"end":919.15,"sentiment":"negative","sentiment_score":-0.337664318355647},{"text":"You're gonna have a lot of security issues.","start":919.52997,"end":921.52997,"sentiment":"negative","sentiment_score":-0.44344163686037064},{"text":"You could have some malware in that goes into your system that slows it right down.","start":921.52997,"end":928.13495,"sentiment":"negative","sentiment_score":-0.47726335749030113},{"text":"Yeah.","start":932.27496,"end":932.595,"sentiment":"neutral","sentiment_score":-0.1644386649131775}],"sentiment":"negative","sentiment_score":-0.41047776550860016,"num_words":37,"start":915.69,"end":932.595},{"sentences":[{"text":"Definitely definitely definitely definitely an issue there.","start":932.595,"end":935.415,"sentiment":"neutral","sentiment_score":-0.11454397865704127},{"text":"Yeah.","start":946.47003,"end":946.63,"sentiment":"neutral","sentiment_score":-0.0692952573299408},{"text":"There's a there's yeah.","start":946.63,"end":949.91003,"sentiment":"neutral","sentiment_score":-0.08085633628070354},{"text":"I think about 41.","start":949.91003,"end":951.345,"sentiment":"neutral","sentiment_score":-0.04738660901784897},{"text":"I I think it might be your your megahertz, your screen megahertz that could be an issue.","start":951.745,"end":958.40497,"sentiment":"neutral","sentiment_score":-0.08399219898616567}],"sentiment":"neutral","sentiment_score":-0.0852103718754017,"num_words":33,"start":932.595,"end":958.40497},{"sentences":[{"text":"Yeah.","start":960.545,"end":960.785,"sentiment":"neutral","sentiment_score":0.04865838959813118},{"text":"Because your your speed's perfect.","start":960.785,"end":962.225,"sentiment":"neutral","sentiment_score":0.2718860015273094},{"text":"There's nothing wrong with your speed.","start":962.225,"end":963.925,"sentiment":"neutral","sentiment_score":0.27500488857428235},{"text":"There's no dropouts.","start":965.26495,"end":966.32495,"sentiment":"neutral","sentiment_score":0.18943994492292404},{"text":"There was no package last year.","start":967.13995,"end":969.07996,"sentiment":"neutral","sentiment_score":0.08138472338517506}],"sentiment":"neutral","sentiment_score":0.19594028113143785,"num_words":21,"start":960.545,"end":969.07996},{"sentences":[{"text":"So that's all good there.","start":970.81995,"end":974.44,"sentiment":"positive","sentiment_score":0.38467860519886016},{"text":"You can even trace the route if you want.","start":975.22,"end":977.8,"sentiment":"neutral","sentiment_score":0.24336431258254582},{"text":"That was that was pretty pretty fast.","start":980.845,"end":983.505,"sentiment":"positive","sentiment_score":0.36036662118775503},{"text":"So definitely not an issue with the router or the Internet.","start":985.725,"end":989.665,"sentiment":"neutral","sentiment_score":-0.011880732395432213},{"text":"Look.","start":1008.55,"end":1008.79,"sentiment":"neutral","sentiment_score":-0.03777273744344711}],"sentiment":"neutral","sentiment_score":0.19599325435631204,"num_words":33,"start":970.81995,"end":1008.79},{"sentences":[{"text":"I'm not you need to where did you buy it from?","start":1008.79,"end":1012.925,"sentiment":"neutral","sentiment_score":-0.0589909976856275},{"text":"How long have you had it for?","start":1012.925,"end":1014.22504,"sentiment":"neutral","sentiment_score":-0.02585208336157458},{"text":"Well, number one, is it still under warranty?","start":1018.125,"end":1021.34503,"sentiment":"neutral","sentiment_score":-0.031837571412324905},{"text":"Okay.","start":1031.94,"end":1032.26,"sentiment":"neutral","sentiment_score":0.07544027268886566},{"text":"Let me just check one thing again in that case.","start":1032.26,"end":1034.6799,"sentiment":"neutral","sentiment_score":0.07881295159459115}],"sentiment":"neutral","sentiment_score":-0.00597287407396613,"num_words":37,"start":1008.79,"end":1034.6799},{"sentences":[{"text":"So you're up to date.","start":1044.7051,"end":1046.645,"sentiment":"neutral","sentiment_score":0.10929157137870789},{"text":"So this is all this is all very relative to the Windows activation.","start":1047.265,"end":1054.3251,"sentiment":"neutral","sentiment_score":0.17218521008124718},{"text":"It's a 16 gig RAM.","start":1073.875,"end":1075.1951,"sentiment":"neutral","sentiment_score":0.16642284095287324},{"text":"It should the 16 gig RAM, it should be running a lot better than that.","start":1075.1951,"end":1079.255,"sentiment":"neutral","sentiment_score":0.2749335785706838},{"text":"Okay.","start":1080.115,"end":1080.435,"sentiment":"neutral","sentiment_score":0.0782729834318161}],"sentiment":"neutral","sentiment_score":0.20049375524887672,"num_words":39,"start":1044.7051,"end":1080.435},{"sentences":[{"text":"So you got a 3.7 gigahertz AMD, 64 bit operation, Windows Pro, blah, blah, blah, Microsoft agreement.","start":1080.435,"end":1089.5599,"sentiment":"neutral","sentiment_score":0.06416947712354801},{"text":"Even though your Wi Fi's gone up and down, let's see how it goes up and down.","start":1103.785,"end":1107.8049,"sentiment":"neutral","sentiment_score":-0.0076469855711740605},{"text":"It's got to do that's got to do with your processor.","start":1108.9401,"end":1111.92,"sentiment":"neutral","sentiment_score":-0.06666975163600662},{"text":"So you need to it's taking too long to change.","start":1113.9,"end":1120.335,"sentiment":"neutral","sentiment_score":0.001436251401901245},{"text":"Being a 16 gig ran, it should be working a lot faster than that.","start":1120.6549,"end":1126.515,"sentiment":"neutral","sentiment_score":0.14539439603686333}],"sentiment":"neutral","sentiment_score":0.033005784738107,"num_words":69,"start":1080.435,"end":1126.515},{"sentences":[{"text":"I totally see it on.","start":1153.615,"end":1154.8351,"sentiment":"neutral","sentiment_score":-0.09722325503826142},{"text":"It's like it freezes for a little while, and it just picks up again.","start":1155.615,"end":1159.395,"sentiment":"neutral","sentiment_score":-0.2945930723633085},{"text":"So you should you should have that on.","start":1168.6699,"end":1170.2699,"sentiment":"neutral","sentiment_score":-0.18767802510410547},{"text":"Hence, the Now you're gonna have to get this that fixed or you're running high risks.","start":1170.2699,"end":1198.01,"sentiment":"negative","sentiment_score":-0.43381477892398834},{"text":"Absolutely nothing wrong with your Internet.","start":1211.055,"end":1213.3151,"sentiment":"neutral","sentiment_score":-0.21649644523859024}],"sentiment":"neutral","sentiment_score":-0.292895073945425,"num_words":49,"start":1153.615,"end":1213.3151},{"sentences":[{"text":"Where's your See, what what is it?","start":1217.935,"end":1299.085,"sentiment":"neutral","sentiment_score":-0.056181413254567554},{"text":"You guys are having nothing installed in this computer.","start":1300.025,"end":1302.765,"sentiment":"neutral","sentiment_score":-0.27615154617362553},{"text":"Alright.","start":1307.3301,"end":1307.7301,"sentiment":"neutral","sentiment_score":-0.05552402138710022},{"text":"Let me just one one other thing is that I'll I'll let you go.","start":1307.7301,"end":1310.79,"sentiment":"neutral","sentiment_score":-0.009175141341984272},{"text":"Right?","start":1312.6901,"end":1312.93,"sentiment":"neutral","sentiment_score":0.011362756602466106}],"sentiment":"neutral","sentiment_score":-0.09535147037240677,"num_words":32,"start":1217.935,"end":1312.93},{"sentences":[{"text":"Activation.","start":1312.93,"end":1313.43,"sentiment":"neutral","sentiment_score":0.0017910688184201715},{"text":"Do you have a product key for this?","start":1325.1649,"end":1327.105,"sentiment":"neutral","sentiment_score":-0.008371597272343934},{"text":"How do you buy oh, no.","start":1330.54,"end":1332.1799,"sentiment":"neutral","sentiment_score":-0.21508313963810602},{"text":"No.","start":1332.1799,"end":1332.22,"sentiment":"neutral","sentiment_score":-0.3009703755378723},{"text":"No.","start":1332.22,"end":1332.72,"sentiment":"negative","sentiment_score":-0.37259775400161743}],"sentiment":"neutral","sentiment_score":-0.11936756921932101,"num_words":17,"start":1312.93,"end":1332.72},{"sentences":[{"text":"I'm not gonna get upset with you, but if you were here, I'd slap you.","start":1333.18,"end":1336.8,"sentiment":"negative","sentiment_score":-0.4132573445638021},{"text":"Yeah.","start":1339.18,"end":1339.42,"sentiment":"neutral","sentiment_score":-0.2640033960342407},{"text":"Because you you should not buy anything, especially with Windows, without the activation license.","start":1339.42,"end":1347.615,"sentiment":"negative","sentiment_score":-0.5165849136454719},{"text":"You're you're actually putting your your whole computer at risk because if the if the hardware is run by apps, by software and stuff like that, and if they're not working properly, let's say they're not working the fans properly or whatever, your whole your whole PC can burn down.","start":1348.475,"end":1368.3301,"sentiment":"negative","sentiment_score":-0.5261955350637436},{"text":"Because those those processes, mate, they're very hot, and they're on a very, very high voltage.","start":1368.7101,"end":1375.295,"sentiment":"negative","sentiment_score":-0.4044042360037565}],"sentiment":"negative","sentiment_score":-0.4841176758830746,"num_words":96,"start":1333.18,"end":1375.295},{"sentences":[{"text":"So you got here you got a code X06.","start":1377.1951,"end":1381.055,"sentiment":"neutral","sentiment_score":-0.04553252189523644},{"text":"That's gonna be You get a new license here.","start":1383.4199,"end":1397.335,"sentiment":"neutral","sentiment_score":-0.059328100471045926},{"text":"So that's something you're gonna have to do, mate.","start":1398.595,"end":1400.4349,"sentiment":"neutral","sentiment_score":0.10494979057047102},{"text":"But it's up to you.","start":1400.4349,"end":1401.1549,"sentiment":"neutral","sentiment_score":0.20236789882183076},{"text":"I can do it for you.","start":1401.1549,"end":1402.375,"sentiment":"positive","sentiment_score":0.38995914657910663}],"sentiment":"neutral","sentiment_score":0.0882209707216182,"num_words":38,"start":1377.1951,"end":1402.375},{"sentences":[{"text":"Do you have to log in to your I wanna show you something.","start":1402.995,"end":1409.17,"sentiment":"neutral","sentiment_score":0.07217238900753167},{"text":"Hang on.","start":1409.31,"end":1410.05,"sentiment":"neutral","sentiment_score":0.060829686000943184},{"text":"This is your portal for it.","start":1486.81,"end":1488.41,"sentiment":"neutral","sentiment_score":0.1228937382499377},{"text":"I don't know if you've ever used this this before.","start":1488.41,"end":1490.51,"sentiment":"neutral","sentiment_score":0.033350218832492826},{"text":"Alright.","start":1495.6101,"end":1496.01,"sentiment":"neutral","sentiment_score":0.12604603171348572}],"sentiment":"neutral","sentiment_score":0.07052534620743245,"num_words":32,"start":1402.995,"end":1496.01},{"sentences":[{"text":"But you can also just check out how much Internet you're using.","start":1496.01,"end":1504.535,"sentiment":"neutral","sentiment_score":0.14765581985314688},{"text":"Alright?","start":1506.4349,"end":1506.915,"sentiment":"neutral","sentiment_score":0.15859749913215637},{"text":"And So this is gonna give you your total usage, download, upload, and stuff like that.","start":1506.915,"end":1524.9,"sentiment":"neutral","sentiment_score":0.15607344824820757},{"text":"And this graph here, you will see if there's any jitters.","start":1525.52,"end":1535.895,"sentiment":"neutral","sentiment_score":0.09334944307126782},{"text":"It'll tell you.","start":1535.895,"end":1536.695,"sentiment":"neutral","sentiment_score":0.06327540179093678}],"sentiment":"neutral","sentiment_score":0.1312630834534418,"num_words":43,"start":1496.01,"end":1536.695},{"sentences":[{"text":"It'll come up here.","start":1536.695,"end":1537.915,"sentiment":"neutral","sentiment_score":0.05183019582182169},{"text":"Okay.","start":1538.855,"end":1539.1749,"sentiment":"neutral","sentiment_score":0.07103767991065979},{"text":"So you're in speed 24.","start":1539.1749,"end":1540.615,"sentiment":"neutral","sentiment_score":0.1370903566479683},{"text":"Yep.","start":1540.615,"end":1540.855,"sentiment":"neutral","sentiment_score":0.2927417457103729},{"text":"So that's all good.","start":1540.855,"end":1541.995,"sentiment":"positive","sentiment_score":0.5644572526216507}],"sentiment":"neutral","sentiment_score":0.23429206684231757,"num_words":15,"start":1536.695,"end":1541.995},{"sentences":[{"text":"It gives you your average and your last usage and stuff like that.","start":1542.1699,"end":1545.47,"sentiment":"positive","sentiment_score":0.3716846521084125},{"text":"So these are all averages.","start":1545.5299,"end":1546.83,"sentiment":"neutral","sentiment_score":0.2448304057121277},{"text":"But if it was a jitter or a package loss in here somewhere, it'll come up here.","start":1548.4099,"end":1555.23,"sentiment":"neutral","sentiment_score":-0.07393875586635926},{"text":"It'll come up in that section and tell you.","start":1555.45,"end":1557.555,"sentiment":"neutral","sentiment_score":0.06940294553836186},{"text":"And also here here where it's got errors.","start":1560.5951,"end":1562.935,"sentiment":"neutral","sentiment_score":0.020020104944705963}],"sentiment":"neutral","sentiment_score":0.10738232703163074,"num_words":52,"start":1542.1699,"end":1562.935},{"sentences":[{"text":"There's no errors there.","start":1562.995,"end":1564.375,"sentiment":"neutral","sentiment_score":0.01592669915407896},{"text":"So so you got all the information here in this graph.","start":1566.435,"end":1571.415,"sentiment":"neutral","sentiment_score":0.2677353457971053},{"text":"And if there's any dropout, it'll tell you here.","start":1571.7799,"end":1574.02,"sentiment":"neutral","sentiment_score":0.1575574262274636},{"text":"It'll it'll it'll tell you error 1234, and if you click on it, it'll tell you what it is.","start":1574.02,"end":1581.1599,"sentiment":"neutral","sentiment_score":0.1796282969023052},{"text":"So this this I think it's pretty complete if you wanna use that.","start":1582.26,"end":1590.395,"sentiment":"positive","sentiment_score":0.6208622707770421}],"sentiment":"neutral","sentiment_score":0.2841242785299463,"num_words":56,"start":1562.995,"end":1590.395},{"sentences":[{"text":"So well, you know how to use all the other stuff, so it doesn't matter.","start":1590.395,"end":1596.3351,"sentiment":"positive","sentiment_score":0.497895747423172},{"text":"So that's it there.","start":1596.395,"end":1597.6151,"sentiment":"neutral","sentiment_score":0.3277350962162018},{"text":"Also, so that's what you have there.","start":1598.9551,"end":1613.0901,"sentiment":"neutral","sentiment_score":0.26019416749477386},{"text":"You can add new products here.","start":1614.125,"end":1615.985,"sentiment":"neutral","sentiment_score":0.2724425320823987},{"text":"If you wanna change products or speeds, whatever, it's all there for you.","start":1617.8049,"end":1621.0249,"sentiment":"neutral","sentiment_score":0.273128412090815}],"sentiment":"positive","sentiment_score":0.35080134040779537,"num_words":45,"start":1590.395,"end":1621.0249},{"sentences":[{"text":"That's pretty much it for that.","start":1622.7649,"end":1624.465,"sentiment":"neutral","sentiment_score":0.2983915756146113},{"text":"But get the Windows activated, please, Andrew.","start":1625.9299,"end":1628.8099,"sentiment":"neutral","sentiment_score":0.048808531037398746},{"text":"Otherwise, you're really running I'm gonna log out.","start":1628.8099,"end":1634.11,"sentiment":"neutral","sentiment_score":-0.265827514231205},{"text":"You're you're lucky you haven't been hit with any viruses or anything like that.","start":1634.49,"end":1638.795,"sentiment":"neutral","sentiment_score":-0.0738269452537809},{"text":"So back to where you brought us from.","start":1641.035,"end":1644.255,"sentiment":"neutral","sentiment_score":0.01134751783683896}],"sentiment":"neutral","sentiment_score":-0.02180018683159074,"num_words":43,"start":1622.7649,"end":1644.255},{"sentences":[{"text":"Because normally, once you activate your Windows, you're saturating for life.","start":1644.3151,"end":1649.515,"sentiment":"neutral","sentiment_score":-0.008770331063053825},{"text":"You don't need to reactivate it.","start":1649.515,"end":1650.875,"sentiment":"neutral","sentiment_score":-0.03499593182156483},{"text":"So that's giving you a Windows what do you call it?","start":1650.875,"end":1658.89,"sentiment":"neutral","sentiment_score":0.00725506381555037},{"text":"A Windows thing that's not valid.","start":1660.15,"end":1662.3301,"sentiment":"neutral","sentiment_score":-0.2969549248615901},{"text":"So you need to let them.","start":1663.11,"end":1664.5701,"sentiment":"neutral","sentiment_score":-0.09445042473574479}],"sentiment":"neutral","sentiment_score":-0.0643768907058984,"num_words":40,"start":1644.3151,"end":1664.5701},{"sentences":[{"text":"Are you serious?","start":1678.885,"end":1679.785,"sentiment":"neutral","sentiment_score":-0.2557174166043599},{"text":"That's like that's like drive that's like driving a car without a license.","start":1681.37,"end":1684.8301,"sentiment":"negative","sentiment_score":-0.4647412047936366},{"text":"You you need to and your your computer, your PC should've come with an activated Windows Windows platform and it it didn't.","start":1688.3301,"end":1698.0449,"sentiment":"neutral","sentiment_score":-0.0577606756917455},{"text":"That's why you got the so you win anyway, look, I'm just you do what you want.","start":1698.0449,"end":1701.1649,"sentiment":"neutral","sentiment_score":0.08473614482756923},{"text":"I'm not forcing you.","start":1701.1649,"end":1702.125,"sentiment":"neutral","sentiment_score":-0.0084718968719244}],"sentiment":"neutral","sentiment_score":-0.11309993055538606,"num_words":59,"start":1678.885,"end":1702.125},{"sentences":[{"text":"It's up to you to do what you want.","start":1702.125,"end":1703.9049,"sentiment":"neutral","sentiment_score":0.02669718364874522},{"text":"Oh, look.","start":1711.8999,"end":1712.3799,"sentiment":"neutral","sentiment_score":0.1044175922870636},{"text":"I'm happy to help you all the way.","start":1712.3799,"end":1713.74,"sentiment":"positive","sentiment_score":0.5421172603964806},{"text":"That's not a problem.","start":1713.74,"end":1714.7999,"sentiment":"neutral","sentiment_score":0.20373433455824852},{"text":"You need to activate your Windows.","start":1715.4199,"end":1719.84,"sentiment":"neutral","sentiment_score":0.19654922684033713}],"sentiment":"neutral","sentiment_score":0.2338027799951619,"num_words":29,"start":1702.125,"end":1719.84},{"sentences":[{"text":"Otherwise, you you got no protection.","start":1719.98,"end":1721.5199,"sentiment":"neutral","sentiment_score":-0.07837864694495995},{"text":"Even though it says you updates and all that, your Windows license is not so if anything happens, hopefully, not if you if anything happens, you can't claim on it, your PC breaks down or whatever, and you got no support from Microsoft without a active license.","start":1721.58,"end":1737.475,"sentiment":"neutral","sentiment_score":-0.13913451555244466},{"text":"Look.","start":1747.7301,"end":1747.9701,"sentiment":"neutral","sentiment_score":0.10028855502605438},{"text":"If you wanna upgrade and activate your license, let me know.","start":1747.9701,"end":1751.875,"sentiment":"neutral","sentiment_score":0.1953109773722562},{"text":"I can help you get one and activate it for you.","start":1751.875,"end":1754.035,"sentiment":"neutral","sentiment_score":0.32681450112299487}],"sentiment":"neutral","sentiment_score":-0.015341122291590037,"num_words":76,"start":1719.98,"end":1754.035},{"sentences":[{"text":"That's not a problem.","start":1754.035,"end":1755.015,"sentiment":"neutral","sentiment_score":0.2584216259419918},{"text":"Yeah.","start":1764.37,"end":1764.61,"sentiment":"neutral","sentiment_score":0.07926054298877716},{"text":"You could you could just Google and everything and ask whatever questions you want to Google, and they'll they'll reply to you.","start":1764.61,"end":1770.47,"sentiment":"neutral","sentiment_score":0.08353559003973549},{"text":"Yeah.","start":1783.6951,"end":1784.0951,"sentiment":"neutral","sentiment_score":-0.05956602096557617},{"text":"The thing is you you brought a 16 gig RAM.","start":1784.0951,"end":1787.395,"sentiment":"neutral","sentiment_score":-0.05382930301129818}],"sentiment":"neutral","sentiment_score":0.061917657277693876,"num_words":38,"start":1754.035,"end":1787.395},{"sentences":[{"text":"You've only had it for two years.","start":1787.775,"end":1789.055,"sentiment":"neutral","sentiment_score":-0.0650969168969563},{"text":"16 gig RAM should last you for at least ten years or more.","start":1789.055,"end":1791.9551,"sentiment":"neutral","sentiment_score":-0.03909735524883637},{"text":"You know what I mean?","start":1794.15,"end":1795.13,"sentiment":"neutral","sentiment_score":-0.09117553532123565},{"text":"Well, what's going on is your your Windows is not activated.","start":1796.87,"end":1799.67,"sentiment":"neutral","sentiment_score":-0.23724563284353775},{"text":"So it's not allowing your your PC to work at full strength.","start":1799.67,"end":1803.29,"sentiment":"neutral","sentiment_score":-0.308078583329916}],"sentiment":"neutral","sentiment_score":-0.16096805571578443,"num_words":48,"start":1787.775,"end":1803.29},{"sentences":[{"text":"Windows has to be activated at all times.","start":1813.4249,"end":1816.645,"sentiment":"neutral","sentiment_score":-0.25335572846233845},{"text":"You can I had a I had one of my colleagues using a a computer that was not activated?","start":1817.345,"end":1825.44,"sentiment":"neutral","sentiment_score":-0.1970189519618687},{"text":"They almost got sacked because it it runs a high risk on the actual network itself within the company.","start":1825.44,"end":1834.6951,"sentiment":"negative","sentiment_score":-0.5167791137569829},{"text":"So you got your intranet.","start":1834.6951,"end":1835.8351,"sentiment":"neutral","sentiment_score":-0.3030865490436554},{"text":"So everybody's running on that intranet network and you got somebody that's not using a licensed Windows, Microsoft Windows, well then that's high risk.","start":1836.055,"end":1846.235,"sentiment":"negative","sentiment_score":-0.3695163391530514}],"sentiment":"negative","sentiment_score":-0.3463044528166453,"num_words":75,"start":1813.4249,"end":1846.235},{"sentences":[{"text":"And then as I said to you before, all your hardware has what they call a firmware and and a software to let's say a driver.","start":1847.03,"end":1856.71,"sentiment":"neutral","sentiment_score":-0.20910459756851196},{"text":"You know what a driver is.","start":1856.71,"end":1857.83,"sentiment":"neutral","sentiment_score":-0.12933703636129698},{"text":"Right?","start":1857.83,"end":1858.33,"sentiment":"neutral","sentiment_score":-0.09909431636333466},{"text":"Well, a drive a driver is a it's like a software that that driver, if it's not working properly, the hardware that's installed in your computer is not gonna be working properly.","start":1860.945,"end":1872.4049,"sentiment":"neutral","sentiment_score":-0.2863906677812338},{"text":"And then the drivers, they're they're not they're not being updated, whatever and stuff like that.","start":1874.93,"end":1879.43,"sentiment":"neutral","sentiment_score":-0.23242227686569095}],"sentiment":"neutral","sentiment_score":-0.2369764675328761,"num_words":81,"start":1847.03,"end":1879.43},{"sentences":[{"text":"Because, I mean, you're always gonna receive updates from Windows, but they're gonna be worthless to you if you're if you're running a computer without a Windows license.","start":1879.89,"end":1888.71,"sentiment":"negative","sentiment_score":-0.41247651406696867},{"text":"Alright.","start":1895.365,"end":1895.6849,"sentiment":"neutral","sentiment_score":0.13418541848659515},{"text":"No problem.","start":1895.6849,"end":1896.245,"sentiment":"neutral","sentiment_score":0.15174687653779984},{"text":"If you need any further help, just text assistance to that mobile number I gave you.","start":1896.245,"end":1901.2849,"sentiment":"neutral","sentiment_score":0.0994860315695405},{"text":"That's 247.","start":1901.2849,"end":1902.325,"sentiment":"neutral","sentiment_score":0.08394814655184746}],"sentiment":"neutral","sentiment_score":-0.19085694743054255,"num_words":49,"start":1879.89,"end":1902.325},{"sentences":[{"text":"Alright?","start":1902.325,"end":1902.825,"sentiment":"neutral","sentiment_score":0.08966730535030365},{"text":"Alright.","start":1905.997,"end":1906.4769,"sentiment":"positive","sentiment_score":0.5917853116989136},{"text":"Have a good afternoon.","start":1906.4769,"end":1907.377,"sentiment":"positive","sentiment_score":0.678283616900444},{"text":"Bye.","start":1907.517,"end":1908.017,"sentiment":"positive","sentiment_score":0.38085412979125977}],"sentiment":"positive","sentiment_score":0.5393487449203219,"num_words":7,"start":1902.325,"end":1908.017}]}}]},{"alternatives":[{"transcript":"Good afternoon. This is Andrew speaking. I'm trying to yeah. Good. How are you? Well, hopefully, I'll be too troublesome. I'm just calling out because I have I've experienced some Internet issues on my computer. I'm wondering if you can help me out. So what has happened is that the Internet connection is good, but every every thirty seconds or or minute or so, it cuts off for, like, a couple seconds, and then it goes back again. Normally, it's not a problem. It just gets annoying when you want to watch something live. Give me one second while I talk. 0403763 744. Okay. Right now, it's just my phone, my computer. No. We don't. Is there no. Is there a desktop? Yep. Yes. Do you do you want me to run the speed test? Did you want me to run the speed test? I just have it okay. Okay. Yeah. I just got back on work. That that's probably why. Yep. I just did this bill now. I'll just no. I I just did I just did a test after this snippet. I'll just send it over to you now. Yeah. I can download TeamViewer. You're just downloading right now. It's just loading. What yeah. Do you wanna keep waiting? It's already 20 percent. I think you yeah. That's fine. Gaming, watching videos. Yeah. So mostly leisure. Internet doesn't really affect, like, browsing and that kind of thing. It's been it's been there's been no issues pretty much this entire time. It's I think when the GeoIP update came through, that thing started to get a little weird. I'm in Canberra. Yeah. Yeah. I've got it. I'll be following me now. The ID is oh, yes. Oh, yeah. Yeah. Let me send it. The Internet goes to one bar. I think it might also be something you might this specific computer because the other devices don't seem to have this this issue. It's just this computer in the entire household. Yeah. Can you look at my screen now? It says for the moment, it was one bar again. It just goes up and down. Yeah. Yeah. Yeah. Okay. Mhmm. Mhmm. Mhmm. Yeah. Does that do anything? This is only recent, though. Like, I had my computer without Windows activated for a while now. Yeah. I suspect that the issue related to this specific device because it's the only device that has issues. But then the question is what what can be done to diagnose what's wrong with this computer? I've had it for, I think, two years. That I'm not sure. Someone else bought this for me, so I didn't actually buy it myself. Yeah. Yeah. That's the what I've noticed. Perfect. Yeah. No. Yeah. I used to pay the the invoice. Right. Yeah. Okay. Gotcha. Yeah. Yeah. The thing the thing though is I'm not sure what the benefits of activating it is. I just thought you just so you can change it back on the computer. Like, I don't see what the what you gain from actually activating it. I am serious. I really don't understand it. Oh, he would send me more help, though. Oh, no. I I I'm very interested in learning educating myself about this. So, yeah, if you are willing to just show be more than me why it is important to activate Windows. Okay. So once you get your license, Microsoft can help you with you with diagnosing problems. Gotcha. How do you do more research into into this just to find out what what it's all about? Also, I will yeah. Yeah. Yeah. It's is that I'm also afraid that this computer itself is already breaking down. Like, for example, with this current issue with the Internet, it's like, I don't want to spend money on something that's already breaking. That's, yep, my other concern. So Yeah. Yes. I'm not quite sure what's going on here. I'm wanting to But do you I think there's a possibility that disconnection issue too is related to Windows not being activated. Not exactly. Right. Gotcha. So initially, drive the house. Okay. Okay. Thank you very much for bringing this to my awareness. I will look into this a bit more. Yeah. Appreciate that. Thank you very much. You too. 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afternoon. This is Andrew speaking. I'm trying to yeah. Good. How are you?\n\nWell, hopefully, I'll be too troublesome. I'm just calling out because I have I've experienced some Internet issues on my computer. I'm wondering if you can help me out. So what has happened is that the Internet connection is good, but every every thirty seconds or or minute or so, it cuts off for, like, a couple seconds, and then it goes back again. Normally, it's not a problem.\n\nIt just gets annoying when you want to watch something live. Give me one second while I talk. 0403763 744. Okay. Right now, it's just my phone, my computer.\n\nNo. We don't. Is there no. Is there a desktop? Yep.\n\nYes. Do you do you want me to run the speed test? Did you want me to run the speed test? I just have it okay. Okay.\n\nYeah. I just got back on work. That that's probably why. Yep. I just did this bill now.\n\nI'll just no. I I just did I just did a test after this snippet. I'll just send it over to you now. Yeah. I can download TeamViewer.\n\nYou're just downloading right now. It's just loading. What yeah. Do you wanna keep waiting? It's already 20 percent.\n\nI think you yeah. That's fine. Gaming, watching videos. Yeah. So mostly leisure.\n\nInternet doesn't really affect, like, browsing and that kind of thing. It's been it's been there's been no issues pretty much this entire time. It's I think when the GeoIP update came through, that thing started to get a little weird. I'm in Canberra. Yeah.\n\nYeah. I've got it. I'll be following me now. The ID is oh, yes. Oh, yeah.\n\nYeah. Let me send it. The Internet goes to one bar. I think it might also be something you might this specific computer because the other devices don't seem to have this this issue. It's just this computer in the entire household.\n\nYeah. Can you look at my screen now? It says for the moment, it was one bar again. It just goes up and down. Yeah.\n\nYeah. Yeah. Okay. Mhmm. Mhmm.\n\nMhmm. Yeah. Does that do anything? This is only recent, though. Like, I had my computer without Windows activated for a while now.\n\nYeah. I suspect that the issue related to this specific device because it's the only device that has issues. But then the question is what what can be done to diagnose what's wrong with this computer? I've had it for, I think, two years. That I'm not sure.\n\nSomeone else bought this for me, so I didn't actually buy it myself. Yeah. Yeah. That's the what I've noticed. Perfect.\n\nYeah. No. Yeah. I used to pay the the invoice. Right.\n\nYeah. Okay. Gotcha. Yeah. Yeah.\n\nThe thing the thing though is I'm not sure what the benefits of activating it is. I just thought you just so you can change it back on the computer. Like, I don't see what the what you gain from actually activating it. I am serious. I really don't understand it.\n\nOh, he would send me more help, though. Oh, no. I I I'm very interested in learning educating myself about this. So, yeah, if you are willing to just show be more than me why it is important to activate Windows. Okay.\n\nSo once you get your license, Microsoft can help you with you with diagnosing problems. Gotcha. How do you do more research into into this just to find out what what it's all about? Also, I will yeah. Yeah.\n\nYeah. It's is that I'm also afraid that this computer itself is already breaking down. Like, for example, with this current issue with the Internet, it's like, I don't want to spend money on something that's already breaking. That's, yep, my other concern. So Yeah.\n\nYes. I'm not quite sure what's going on here. I'm wanting to But do you I think there's a possibility that disconnection issue too is related to Windows not being activated. Not exactly. Right.\n\nGotcha. So initially, drive the house. Okay. Okay. Thank you very much for bringing this to my awareness.\n\nI will look into this a bit more. Yeah. Appreciate that. Thank you very much. You too.\n\nBye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":3.12,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.29713810980319977},{"text":"This is Andrew speaking.","start":4.24,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.18134575709700584},{"text":"I'm trying to yeah.","start":6.96,"end":9.599999,"sentiment":"neutral","sentiment_score":0.19689102098345757},{"text":"Good.","start":9.599999,"end":9.92,"sentiment":"positive","sentiment_score":0.3735496997833252},{"text":"How are you?","start":9.92,"end":10.82,"sentiment":"neutral","sentiment_score":0.237594003478686}],"sentiment":"neutral","sentiment_score":0.22811107443911688,"num_words":14,"start":3.12,"end":10.82},{"sentences":[{"text":"Well, hopefully, I'll be too troublesome.","start":14.485,"end":16.505,"sentiment":"neutral","sentiment_score":-0.25310442845026654},{"text":"I'm just calling out because I have I've experienced some Internet issues on my computer.","start":16.725,"end":22.965,"sentiment":"neutral","sentiment_score":-0.12295633604129155},{"text":"I'm wondering if you can help me out.","start":22.965,"end":24.744999,"sentiment":"neutral","sentiment_score":-0.031605411786586046},{"text":"So what has happened is that the Internet connection is good, but every every thirty seconds or or minute or so, it cuts off for, like, a couple seconds, and then it goes back again.","start":24.965,"end":37.7,"sentiment":"neutral","sentiment_score":-0.17557359316519328},{"text":"Normally, it's not a problem.","start":38.4,"end":39.6,"sentiment":"neutral","sentiment_score":-0.1941673457622528}],"sentiment":"neutral","sentiment_score":-0.15553228108995204,"num_words":69,"start":14.485,"end":39.6},{"sentences":[{"text":"It just gets annoying when you want to watch something live.","start":39.6,"end":43.3,"sentiment":"neutral","sentiment_score":-0.29844455827366223},{"text":"Give me one second while I talk.","start":50.275,"end":52.065,"sentiment":"neutral","sentiment_score":-0.046352172802601545},{"text":"0403763 744.","start":59.56,"end":69.42,"sentiment":"neutral","sentiment_score":-0.0045174949336797},{"text":"Okay.","start":71.0,"end":71.5,"sentiment":"neutral","sentiment_score":0.022858835756778717},{"text":"Right now, it's just my phone, my computer.","start":78.865,"end":81.125,"sentiment":"neutral","sentiment_score":-0.02714019571430981}],"sentiment":"neutral","sentiment_score":-0.13140183001563982,"num_words":29,"start":39.6,"end":81.125},{"sentences":[{"text":"No.","start":89.579994,"end":89.899994,"sentiment":"neutral","sentiment_score":-0.08600793778896332},{"text":"We don't.","start":89.899994,"end":90.56,"sentiment":"neutral","sentiment_score":-0.06614832207560539},{"text":"Is there no.","start":94.21999,"end":95.02,"sentiment":"neutral","sentiment_score":-0.03253758264084657},{"text":"Is there a desktop?","start":95.02,"end":96.0,"sentiment":"neutral","sentiment_score":-0.021140397060662508},{"text":"Yep.","start":102.805,"end":103.305,"sentiment":"neutral","sentiment_score":0.026366211473941803}],"sentiment":"neutral","sentiment_score":-0.034010246057402,"num_words":11,"start":89.579994,"end":103.305},{"sentences":[{"text":"Yes.","start":122.29,"end":122.79,"sentiment":"neutral","sentiment_score":0.05633743107318878},{"text":"Do you do you want me to run the speed test?","start":142.25499,"end":144.595,"sentiment":"neutral","sentiment_score":0.007272063839164647},{"text":"Did you want me to run the speed test?","start":145.90999,"end":147.98999,"sentiment":"neutral","sentiment_score":-0.008195961825549603},{"text":"I just have it okay.","start":147.98999,"end":149.53,"sentiment":"neutral","sentiment_score":0.07939456179738044},{"text":"Okay.","start":151.03,"end":151.53,"sentiment":"neutral","sentiment_score":0.18628233671188352}],"sentiment":"neutral","sentiment_score":0.023919319354549603,"num_words":27,"start":122.29,"end":151.53},{"sentences":[{"text":"Yeah.","start":165.745,"end":166.06499,"sentiment":"neutral","sentiment_score":0.012303777039051056},{"text":"I just got back on work.","start":166.06499,"end":167.185,"sentiment":"neutral","sentiment_score":0.021695350607236225},{"text":"That that's probably why.","start":167.185,"end":168.64499,"sentiment":"neutral","sentiment_score":0.021848760545253754},{"text":"Yep.","start":202.0,"end":202.5,"sentiment":"neutral","sentiment_score":0.09494316577911376},{"text":"I just did this bill now.","start":202.79999,"end":204.71999,"sentiment":"neutral","sentiment_score":-0.00875762136032184}],"sentiment":"neutral","sentiment_score":0.015126020026703676,"num_words":18,"start":165.745,"end":204.71999},{"sentences":[{"text":"I'll just no.","start":204.71999,"end":206.07999,"sentiment":"neutral","sentiment_score":-0.03300498301784197},{"text":"I I just did I just did a test after this snippet.","start":206.07999,"end":208.57999,"sentiment":"neutral","sentiment_score":-0.0011698715388774872},{"text":"I'll just send it over to you now.","start":208.87999,"end":211.14,"sentiment":"neutral","sentiment_score":0.06716102734208107},{"text":"Yeah.","start":243.045,"end":243.52501,"sentiment":"neutral","sentiment_score":0.08230642229318619},{"text":"I can download TeamViewer.","start":243.52501,"end":245.065,"sentiment":"neutral","sentiment_score":0.08919909596443176}],"sentiment":"neutral","sentiment_score":0.030833486334553788,"num_words":28,"start":204.71999,"end":245.065},{"sentences":[{"text":"You're just downloading right now.","start":245.205,"end":246.485,"sentiment":"neutral","sentiment_score":0.10148532241582871},{"text":"It's just loading.","start":246.485,"end":247.38501,"sentiment":"neutral","sentiment_score":0.07783020536104839},{"text":"What yeah.","start":248.245,"end":251.765,"sentiment":"neutral","sentiment_score":0.002886117435991764},{"text":"Do you wanna keep waiting?","start":251.765,"end":252.725,"sentiment":"neutral","sentiment_score":-0.049876397103071214},{"text":"It's already 20 percent.","start":252.725,"end":253.765,"sentiment":"neutral","sentiment_score":0.00449373247101903}],"sentiment":"neutral","sentiment_score":0.027120126705420643,"num_words":19,"start":245.205,"end":253.765},{"sentences":[{"text":"I think you yeah.","start":253.765,"end":259.22,"sentiment":"neutral","sentiment_score":0.027477870229631662},{"text":"That's fine.","start":259.22,"end":260.04,"sentiment":"positive","sentiment_score":0.4284607470035553},{"text":"Gaming, watching videos.","start":333.22498,"end":335.085,"sentiment":"neutral","sentiment_score":0.028304019942879677},{"text":"Yeah.","start":335.92,"end":336.42,"sentiment":"neutral","sentiment_score":0.08333845436573029},{"text":"So mostly leisure.","start":336.44,"end":337.94,"sentiment":"neutral","sentiment_score":0.12424325942993164}],"sentiment":"neutral","sentiment_score":0.11598563595460011,"num_words":13,"start":253.765,"end":337.94},{"sentences":[{"text":"Internet doesn't really affect, like, browsing and that kind of thing.","start":338.8,"end":344.82,"sentiment":"neutral","sentiment_score":0.06886180761185559},{"text":"It's been it's been there's been no issues pretty much this entire time.","start":356.635,"end":361.595,"sentiment":"neutral","sentiment_score":0.10628034231754449},{"text":"It's I think when the GeoIP update came through, that thing started to get a little weird.","start":361.595,"end":366.82,"sentiment":"neutral","sentiment_score":-0.24664899969802184},{"text":"I'm in Canberra.","start":380.255,"end":381.07498,"sentiment":"neutral","sentiment_score":0.009954356122761965},{"text":"Yeah.","start":418.39,"end":418.89,"sentiment":"neutral","sentiment_score":0.07188071310520172}],"sentiment":"neutral","sentiment_score":-0.043381441767430966,"num_words":45,"start":338.8,"end":418.89},{"sentences":[{"text":"Yeah.","start":419.59,"end":419.83002,"sentiment":"neutral","sentiment_score":0.1558028757572174},{"text":"I've got it.","start":419.83002,"end":420.39,"sentiment":"neutral","sentiment_score":0.1859876811504364},{"text":"I'll be following me now.","start":420.39,"end":421.53,"sentiment":"neutral","sentiment_score":0.18162790834903716},{"text":"The ID is oh, yes.","start":422.39,"end":429.91,"sentiment":"neutral","sentiment_score":0.08784838169813156},{"text":"Oh, yeah.","start":429.91,"end":430.15002,"sentiment":"neutral","sentiment_score":0.06404287368059158}],"sentiment":"neutral","sentiment_score":0.1368270698003471,"num_words":16,"start":419.59,"end":430.15002},{"sentences":[{"text":"Yeah.","start":430.15002,"end":430.39,"sentiment":"neutral","sentiment_score":0.06078676879405975},{"text":"Let me send it.","start":430.39,"end":431.45,"sentiment":"neutral","sentiment_score":0.05014508403837681},{"text":"The Internet goes to one bar.","start":439.695,"end":441.555,"sentiment":"neutral","sentiment_score":-0.01152505058174332},{"text":"I think it might also be something you might this specific computer because the other devices don't seem to have this this issue.","start":461.295,"end":468.575,"sentiment":"neutral","sentiment_score":-0.09010745989887611},{"text":"It's just this computer in the entire household.","start":468.575,"end":471.23502,"sentiment":"neutral","sentiment_score":-0.01082457765005529}],"sentiment":"neutral","sentiment_score":-0.046829795176606806,"num_words":42,"start":430.15002,"end":471.23502},{"sentences":[{"text":"Yeah.","start":491.925,"end":492.425,"sentiment":"neutral","sentiment_score":0.02217915467917919},{"text":"Can you look at my screen now?","start":492.48502,"end":493.765,"sentiment":"neutral","sentiment_score":0.009750235825777054},{"text":"It says for the moment, it was one bar again.","start":493.765,"end":495.865,"sentiment":"neutral","sentiment_score":-0.060800249502062795},{"text":"It just goes up and down.","start":496.485,"end":498.165,"sentiment":"neutral","sentiment_score":-0.03295025508850813},{"text":"Yeah.","start":498.165,"end":498.665,"sentiment":"neutral","sentiment_score":-0.005811600014567375}],"sentiment":"neutral","sentiment_score":-0.02884339280426502,"num_words":25,"start":491.925,"end":498.665},{"sentences":[{"text":"Yeah.","start":501.205,"end":501.705,"sentiment":"neutral","sentiment_score":0.05031561851501465},{"text":"Yeah.","start":512.6,"end":512.76,"sentiment":"neutral","sentiment_score":0.043392304331064224},{"text":"Okay.","start":512.76,"end":513.26,"sentiment":"neutral","sentiment_score":0.07750575244426727},{"text":"Mhmm.","start":530.32495,"end":530.82495,"sentiment":"neutral","sentiment_score":0.09857378154993056},{"text":"Mhmm.","start":746.89496,"end":747.39496,"sentiment":"neutral","sentiment_score":0.003842774778604507}],"sentiment":"neutral","sentiment_score":0.05472604632377624,"num_words":5,"start":501.205,"end":747.39496},{"sentences":[{"text":"Mhmm.","start":821.74,"end":822.24,"sentiment":"neutral","sentiment_score":-0.007300559896975756},{"text":"Yeah.","start":846.79004,"end":847.29004,"sentiment":"neutral","sentiment_score":-0.09676520526409148},{"text":"Does that do anything?","start":900.04,"end":901.26,"sentiment":"neutral","sentiment_score":-0.11752107925713062},{"text":"This is only recent, though.","start":909.07996,"end":910.44,"sentiment":"neutral","sentiment_score":-0.22615842521190643},{"text":"Like, I had my computer without Windows activated for a while now.","start":910.44,"end":915.195,"sentiment":"neutral","sentiment_score":-0.21161942929029465}],"sentiment":"neutral","sentiment_score":-0.18453805911881122,"num_words":23,"start":821.74,"end":915.195},{"sentences":[{"text":"Yeah.","start":995.95,"end":996.19,"sentiment":"neutral","sentiment_score":-0.02196001075208187},{"text":"I suspect that the issue related to this specific device because it's the only device that has issues.","start":996.19,"end":1001.49,"sentiment":"neutral","sentiment_score":-0.11255122928155793},{"text":"But then the question is what what can be done to diagnose what's wrong with this computer?","start":1002.305,"end":1007.525,"sentiment":"neutral","sentiment_score":-0.15786865704199848},{"text":"I've had it for, I think, two years.","start":1015.105,"end":1017.205,"sentiment":"neutral","sentiment_score":-0.04196082288399339},{"text":"That I'm not sure.","start":1023.88,"end":1024.84,"sentiment":"neutral","sentiment_score":-0.16162950173020363}],"sentiment":"neutral","sentiment_score":-0.11903862286514293,"num_words":48,"start":995.95,"end":1024.84},{"sentences":[{"text":"Someone else bought this for me, so I didn't actually buy it myself.","start":1024.84,"end":1027.74,"sentiment":"neutral","sentiment_score":-0.21391850136793578},{"text":"Yeah.","start":1030.04,"end":1030.54,"sentiment":"neutral","sentiment_score":0.07227857410907745},{"text":"Yeah.","start":1107.89,"end":1108.39,"sentiment":"neutral","sentiment_score":0.005906423553824425},{"text":"That's the what I've noticed.","start":1108.4501,"end":1109.9901,"sentiment":"neutral","sentiment_score":-0.038298892136663196},{"text":"Perfect.","start":1114.3701,"end":1114.8701,"sentiment":"positive","sentiment_score":0.39526575803756714}],"sentiment":"neutral","sentiment_score":-0.11899924870314342,"num_words":21,"start":1024.84,"end":1114.8701},{"sentences":[{"text":"Yeah.","start":1126.495,"end":1126.995,"sentiment":"neutral","sentiment_score":-0.0413912869989872},{"text":"No.","start":1328.37,"end":1328.87,"sentiment":"neutral","sentiment_score":-0.14775842428207395},{"text":"Yeah.","start":1403.045,"end":1403.545,"sentiment":"neutral","sentiment_score":0.11163826286792757},{"text":"I used to pay the the invoice.","start":1492.195,"end":1494.775,"sentiment":"neutral","sentiment_score":0.011144882600222315},{"text":"Right.","start":1566.2799,"end":1566.7799,"sentiment":"neutral","sentiment_score":0.1339258849620819}],"sentiment":"neutral","sentiment_score":0.012220783159136777,"num_words":11,"start":1126.495,"end":1566.7799},{"sentences":[{"text":"Yeah.","start":1640.885,"end":1641.205,"sentiment":"neutral","sentiment_score":0.030277693644165993},{"text":"Okay.","start":1641.205,"end":1641.525,"sentiment":"neutral","sentiment_score":0.02994823083281517},{"text":"Gotcha.","start":1641.525,"end":1642.025,"sentiment":"neutral","sentiment_score":0.025588519871234897},{"text":"Yeah.","start":1643.1,"end":1643.6,"sentiment":"neutral","sentiment_score":0.023685161024332047},{"text":"Yeah.","start":1663.675,"end":1663.995,"sentiment":"neutral","sentiment_score":-0.052550308406353}],"sentiment":"neutral","sentiment_score":0.011389859393239022,"num_words":5,"start":1640.885,"end":1663.995},{"sentences":[{"text":"The thing the thing though is I'm not sure what the benefits of activating it is.","start":1663.995,"end":1668.955,"sentiment":"neutral","sentiment_score":-0.1030276957899332},{"text":"I just thought you just so you can change it back on the computer.","start":1668.955,"end":1672.415,"sentiment":"neutral","sentiment_score":-0.1443750789122922},{"text":"Like, I don't see what the what you gain from actually activating it.","start":1672.475,"end":1676.5801,"sentiment":"neutral","sentiment_score":-0.1878882901599774},{"text":"I am serious.","start":1680.64,"end":1681.54,"sentiment":"negative","sentiment_score":-0.36997857689857483},{"text":"I really don't understand it.","start":1681.76,"end":1683.3,"sentiment":"negative","sentiment_score":-0.5672940731048584}],"sentiment":"neutral","sentiment_score":-0.19722839422962246,"num_words":51,"start":1663.995,"end":1683.3},{"sentences":[{"text":"Oh, he would send me more help, though.","start":1688.115,"end":1690.615,"sentiment":"neutral","sentiment_score":-0.05000319704413414},{"text":"Oh, no.","start":1702.83,"end":1703.23,"sentiment":"neutral","sentiment_score":-0.08939085714519024},{"text":"I I I'm very interested in learning educating myself about this.","start":1703.23,"end":1706.75,"sentiment":"neutral","sentiment_score":0.2208073830062693},{"text":"So, yeah, if you are willing to just show be more than me why it is important to activate Windows.","start":1706.75,"end":1713.09,"sentiment":"neutral","sentiment_score":0.11207881979644299},{"text":"Okay.","start":1740.35,"end":1740.85,"sentiment":"neutral","sentiment_score":0.03168617561459541}],"sentiment":"neutral","sentiment_score":0.09817467842783247,"num_words":42,"start":1688.115,"end":1740.85},{"sentences":[{"text":"So once you get your license, Microsoft can help you with you with diagnosing problems.","start":1741.47,"end":1746.45,"sentiment":"neutral","sentiment_score":0.13909126569827399},{"text":"Gotcha.","start":1757.735,"end":1758.235,"sentiment":"neutral","sentiment_score":0.11131399869918825},{"text":"How do you do more research into into this just to find out what what it's all about?","start":1759.1749,"end":1763.84,"sentiment":"neutral","sentiment_score":0.10956717365317875},{"text":"Also, I will yeah.","start":1765.02,"end":1768.46,"sentiment":"neutral","sentiment_score":0.10548741556704044},{"text":"Yeah.","start":1768.46,"end":1768.96,"sentiment":"neutral","sentiment_score":0.04602538049221039}],"sentiment":"neutral","sentiment_score":0.11891967058181763,"num_words":39,"start":1741.47,"end":1768.96},{"sentences":[{"text":"Yeah.","start":1769.74,"end":1770.24,"sentiment":"neutral","sentiment_score":-0.011300066486001016},{"text":"It's is that I'm also afraid that this computer itself is already breaking down.","start":1771.1,"end":1775.52,"sentiment":"negative","sentiment_score":-0.4015265000717981},{"text":"Like, for example, with this current issue with the Internet, it's like, I don't want to spend money on something that's already breaking.","start":1775.58,"end":1782.515,"sentiment":"negative","sentiment_score":-0.37963701136734174},{"text":"That's, yep, my other concern.","start":1782.515,"end":1783.975,"sentiment":"neutral","sentiment_score":-0.25385528802871704},{"text":"So Yeah.","start":1792.025,"end":1793.095,"sentiment":"neutral","sentiment_score":-0.01797992642968893}],"sentiment":"negative","sentiment_score":-0.34821241382095547,"num_words":45,"start":1769.74,"end":1793.095},{"sentences":[{"text":"Yes.","start":1793.99,"end":1794.15,"sentiment":"neutral","sentiment_score":-0.022628284990787503},{"text":"I'm not quite sure what's going on here.","start":1794.15,"end":1796.5701,"sentiment":"neutral","sentiment_score":-0.10317063145339489},{"text":"I'm wanting to But do you I think there's a possibility that disconnection issue too is related to Windows not being activated.","start":1797.11,"end":1812.3351,"sentiment":"negative","sentiment_score":-0.355240732092749},{"text":"Not exactly.","start":1860.4401,"end":1861.42,"sentiment":"neutral","sentiment_score":-0.1815546005964279},{"text":"Right.","start":1873.415,"end":1873.895,"sentiment":"neutral","sentiment_score":-0.09795789420604706}],"sentiment":"neutral","sentiment_score":-0.2683634275899214,"num_words":34,"start":1793.99,"end":1873.895},{"sentences":[{"text":"Gotcha.","start":1873.895,"end":1874.395,"sentiment":"neutral","sentiment_score":-0.10253541171550752},{"text":"So initially, drive the house.","start":1874.935,"end":1876.615,"sentiment":"neutral","sentiment_score":-0.12069837898015975},{"text":"Okay.","start":1876.615,"end":1877.115,"sentiment":"neutral","sentiment_score":-0.15838825702667236},{"text":"Okay.","start":1891.1799,"end":1891.5,"sentiment":"neutral","sentiment_score":0.0304577574133873},{"text":"Thank you very much for bringing this to my awareness.","start":1891.5,"end":1893.6599,"sentiment":"positive","sentiment_score":0.40235926806926725}],"sentiment":"neutral","sentiment_score":0.17720193747017118,"num_words":18,"start":1873.895,"end":1893.6599},{"sentences":[{"text":"I will look into this a bit more.","start":1893.6599,"end":1895.44,"sentiment":"neutral","sentiment_score":0.1834630249068141},{"text":"Yeah.","start":1903.9149,"end":1904.235,"sentiment":"neutral","sentiment_score":0.2488313466310501},{"text":"Appreciate that.","start":1904.235,"end":1905.115,"sentiment":"positive","sentiment_score":0.759479820728302},{"text":"Thank you very much.","start":1905.115,"end":1906.255,"sentiment":"positive","sentiment_score":0.8551061451435089},{"text":"You too.","start":1908.475,"end":1909.0349,"sentiment":"neutral","sentiment_score":0.31365111470222473}],"sentiment":"positive","sentiment_score":0.42842482337180304,"num_words":17,"start":1893.6599,"end":1909.0349},{"sentences":[{"text":"Bye.","start":1909.0349,"end":1909.5349,"sentiment":"neutral","sentiment_score":-0.0865604355931282}],"sentiment":"neutral","sentiment_score":-0.0865604355931282,"num_words":1,"start":1909.0349,"end":1909.5349}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon, Airtel.\n\nChannel 1: Good afternoon. This is Andrew speaking.\n\nChannel 0: Good afternoon,\n\nChannel 1: I'm trying to\n\nChannel 0: Andrew. How are you?\n\nChannel 1: yeah. Good. How are you?\n\nChannel 0: I need a holiday, mate. How can I help you?\n\nChannel 1: Well, hopefully, I'll be too troublesome. I'm just calling out because I have I've experienced some Internet issues\n\nChannel 0: Yep.\n\nChannel 1: on my computer. I'm wondering if you can help me out. So what has happened is that the Internet connection is good, but every every thirty seconds or or minute or so, it cuts off for, like, a couple seconds, and then it goes back again. Normally, it's not a problem. It just gets annoying when you want\n\nChannel 0: No.\n\nChannel 1: to\n\nChannel 0: No. That's\n\nChannel 1: watch\n\nChannel 0: that\n\nChannel 1: something\n\nChannel 0: is a\n\nChannel 1: live.\n\nChannel 0: problem. That that's a big problem. I'm gonna give you a mobile number, 0403.\n\nChannel 1: Give me one second while I talk.\n\nChannel 0: And I need you to send me a speed test on that because this might be a network issue.\n\nChannel 1: 0403763\n\nChannel 0: Seven six three seven four four.\n\nChannel 1: 744.\n\nChannel 0: Now your your\n\nChannel 1: Okay.\n\nChannel 0: speed is the twenty five five. How many devices do you have online at the same time? Do you know?\n\nChannel 1: Right now, it's just my phone, my computer.\n\nChannel 0: Okay. Well, that's nothing. That should be I assume you gotta use three to five devices. I mean, unless you got a couple of TV streaming and stuff like that, it's different.\n\nChannel 1: No.\n\nChannel 0: Alright.\n\nChannel 1: We don't.\n\nChannel 0: Can you send you got a laptop. Right?\n\nChannel 1: Is there no. Is there a desktop?\n\nChannel 0: Desktop. Okay. On your desktop. Can you open up your Chrome?\n\nChannel 1: Yep.\n\nChannel 0: And in the URL, I want you to type in speedtest.net. It's speedtest, all 1 word,.net. And you get the Oopla app coming up or the Oopla site, which is the the global testing site for any sort of lagging and stuff like that. If there's any lagging or\n\nChannel 1: Yes.\n\nChannel 0: any speed, it'll save on that. So if you can take do that on your PC and just take a photo of the whole screen, or you can send the actual link if you want. Up to you. But, yeah, if you just take a photo, that's enough. I should be able to look at that, and it\n\nChannel 1: Do\n\nChannel 0: could\n\nChannel 1: you\n\nChannel 0: be\n\nChannel 1: do you want me to run the speed test?\n\nChannel 0: sorry?\n\nChannel 1: Did you want me to run the speed test? I just\n\nChannel 0: Yeah.\n\nChannel 1: have\n\nChannel 0: Yeah.\n\nChannel 1: it\n\nChannel 0: Yeah. Definitely.\n\nChannel 1: okay.\n\nChannel 0: 100%.\n\nChannel 1: Okay.\n\nChannel 0: Run a speed test and let's have a look at your statistics. Your statistics is telling me so today's the twenty first. So today you've used very little Internet under five gigs by the looks of it.\n\nChannel 1: Yeah. I just got back on work. That that's probably why.\n\nChannel 0: Okay. So you'll you'll build that up later on. That's alright. Now it's telling me daily average graph 24 for that. So it's telling me Same so per second, you get ninety six zero point nine.\n\nThat's a 0.9 Mbps Mbps. Alright. So if you happen to do that speedtest.net, run me one one or two tests and just take a photo and send it to that number I gave you. If you don't mind, that'd be much appreciated.\n\nChannel 1: Yep. I just\n\nChannel 0: And\n\nChannel 1: did this\n\nChannel 0: the\n\nChannel 1: bill\n\nChannel 0: sorry?\n\nChannel 1: now. I'll just no. I I just did I just did a test after this snippet. I'll just send it over to you now.\n\nChannel 0: Yeah. Do you have TeamViewer installed in your PC? TeamViewer for support. So that way, we can run some tests directly from here. I mean, it'd be a lot better if we can do it that way.\n\nSo that way, we can check out your your we can also check out your CPE to see if there's any battle loss lose loss anywhere during the packages going backwards and forwards.\n\nChannel 1: Yeah. I can download TeamViewer. You're just downloading right now. It's just loading.\n\nChannel 0: Yeah. Just download\n\nChannel 1: What\n\nChannel 0: it for support purposes only.\n\nChannel 1: yeah. Do you wanna keep waiting? It's already 20\n\nChannel 0: Yeah.\n\nChannel 1: percent.\n\nChannel 0: Yeah.\n\nChannel 1: I\n\nChannel 0: Yeah.\n\nChannel 1: think you\n\nChannel 0: Yeah. No. No. I'll wait. That's not a problem.\n\nI'll just put you on speaker. Is that alright?\n\nChannel 1: yeah. That's fine.\n\nChannel 0: What do you normally use the Internet for, if you don't mind me asking?\n\nChannel 1: Gaming, watching videos. Yeah. So mostly leisure. Internet doesn't really affect, like, browsing and that kind of thing.\n\nChannel 0: Yeah. Yeah. Twenty five five for gaming is not a highly recommended speed. But anyway\n\nChannel 1: It's been it's\n\nChannel 0: oh, seriously.\n\nChannel 1: been there's been no issues pretty much this entire time. It's I think when the GeoIP update came through, that thing started to get a little weird.\n\nChannel 0: No. I got nothing to do with the IP anymore. That's all sorted. Nothing to do with the IP. This will have this seems to be a network issue.\n\nYou're you're communicating from where about are you in Australia? You're in\n\nChannel 1: I'm in Canberra.\n\nChannel 0: okay. So you're communicating with the in in Melbourne, which is not a problem. Your MS your MS is 21, so that's very good. Your download space is 33. It should be 25, mate.\n\nThat's too much. Don't have to work have a word for the boss about that. Yeah. No. That's all good.\n\nThen you are. Once you have that ready, I'll just leave the partner ID, and then it'll ask me for the password\n\nChannel 1: Yeah.\n\nChannel 0: and a lot of things.\n\nChannel 1: Yeah. I've got it. I'll be following me now. The\n\nChannel 0: Yeah.\n\nChannel 1: ID\n\nChannel 0: Just send me a a\n\nChannel 1: is\n\nChannel 0: screenshot of that so I can use it. Send me a photo of that. That way, you don't have to tell it to\n\nChannel 1: oh,\n\nChannel 0: me.\n\nChannel 1: yes. Oh, yeah. Yeah. Let me send it.\n\nChannel 0: Jesus. Thirty three dot nine. That's all. So how do you know it's dropping out?\n\nChannel 1: The Internet goes to one bar.\n\nChannel 0: Yeah. But that's a Wi Fi issue. Wi Fi is you can't really rely too much on your Wi Fi because it could be something interfere with a signal inside or outside or something like that.\n\nChannel 1: I think it might also be something you might this specific computer because the other devices don't seem to have this this issue. It's just this computer\n\nChannel 0: Alright.\n\nChannel 1: in the entire household.\n\nChannel 0: Let's just see what you got there, mate. Give me a chance. Can you also send me a photo of the sticker underneath your router so I can just check your router out, please?\n\nChannel 1: Yeah. Can you look at my screen now? It says for the moment, it was one bar again. It just\n\nChannel 0: Okay.\n\nChannel 1: goes\n\nChannel 0: I'm in.\n\nChannel 1: up\n\nChannel 0: I\n\nChannel 1: and\n\nChannel 0: mean,\n\nChannel 1: down.\n\nChannel 0: I'm just\n\nChannel 1: Yeah.\n\nChannel 0: gonna I'll check all that. Alright.\n\nChannel 1: Yeah.\n\nChannel 0: Now you got a couple of buzz, but that's your Wi Fi. Doesn't it shouldn't have anything to do with any dropouts or anything like that. Okay? Also,\n\nChannel 1: Yeah. Okay.\n\nChannel 0: with your your PC, if you're not that far from your router, see if you can just get a dot able from the PC directly to the router. Alright. So that speakers you got here, that's that's that's perfect.\n\nChannel 1: Mhmm.\n\nChannel 0: Okay. Let me just see something here. I just wanna do something. Okay. They've got more up there.\n\nLet's go with this. Okay. So you got the a x 3,000. Yeah. This computer is very silent.\n\nI see. Now there's something wrong with your PC, man. K. This will tell me if there's any any profits. Okay.\n\nNow you can just have a look. We did a ping eight point eight point eight point eight. Right?\n\nChannel 1: Mhmm.\n\nChannel 0: Okay. You got 64 bits at twenty eight point one seven one milliseconds. And if you go all the way down, which got ping pink statistics, you got five packets transmitted, five packets received, and zero package lost. So there's nothing wrong with the Internet. There's no absolutely no no dropping.\n\nThe other ones, it will tell me here if there's been any package losses. So this is a a round trip here. So it's we're talking about milliseconds, you know, like, faster than blinking the blink of an eye. One last thing I wanna do for you that, Mark. I just wanna check where are we all there.\n\nSettings. Assistant. Well, you got a man, there's definitely something wrong with you. You got a you got a Ram of 16 gigs. You see that?\n\nChannel 1: Mhmm.\n\nChannel 0: So why is your your graphics card's 12 gig. Your installed RAM is 16 gig. Your storage is 1.36 terabyte. There's something wrong with your your your your PC. It should be running a lot faster than that.\n\nIt should be click click click click.\n\nChannel 1: Yeah.\n\nChannel 0: Now I don't wanna run any other tests from here. Let's say let's go. See, Canberra is it's taking its time. Now there's only three. Okay.\n\nThat's weird. It was five before. Plus your Windows is not active. You need to activate your Windows.\n\nChannel 1: Does that do anything?\n\nChannel 0: Yeah. Well, it's it makes your Windows work a lot better than it's copy. That's why it's not working properly.\n\nChannel 1: This is only recent, though. Like, I had my computer without Windows activated for a while now.\n\nChannel 0: Yeah. Well, if you had that problem, you're gonna have these issues. You're gonna have a lot of security issues. You could have some malware in that goes into your system that slows it right down. Yeah.\n\nDefinitely definitely definitely definitely an issue there. Yeah. There's a there's yeah. I think about 41. I I think it might be your your megahertz, your screen megahertz that could be an issue.\n\nYeah. Because your your speed's perfect. There's nothing wrong with your speed. There's no dropouts. There was no package last year.\n\nSo that's all good there. You can even trace the route if you want. That was that was pretty pretty fast. So definitely not an issue with the router or the Internet.\n\nChannel 1: Yeah. I suspect that the issue related to this specific device because it's the only device that has issues. But then the question is what what can be done to diagnose what's wrong with this computer?\n\nChannel 0: Look. I'm not you need to where did you buy it from? How long have you had it for?\n\nChannel 1: I've had it for, I think, two years.\n\nChannel 0: Well, number one, is it still under warranty?\n\nChannel 1: That I'm not sure. Someone else bought this for me, so I didn't actually buy it myself. Yeah.\n\nChannel 0: Okay. Let me just check one thing again in that case. So you're up to date. So this is all this is all very relative to the Windows activation. It's a 16 gig RAM.\n\nIt should the 16 gig RAM, it should be running a lot better than that. Okay. So you got a 3.7 gigahertz AMD, 64 bit operation, Windows Pro, blah, blah, blah, Microsoft agreement. Even though your Wi Fi's gone up and down, let's see how it goes up and down.\n\nChannel 1: Yeah. That's the\n\nChannel 0: It's\n\nChannel 1: what\n\nChannel 0: got to\n\nChannel 1: I've\n\nChannel 0: do\n\nChannel 1: noticed.\n\nChannel 0: that's got to do with your processor. So\n\nChannel 1: Perfect.\n\nChannel 0: you need to it's taking too long to change. Being a 16 gig ran, it should be working a lot faster than that.\n\nChannel 1: Yeah.\n\nChannel 0: I totally see it on. It's like it freezes for a little while, and it just picks up again. So you should you should have that on. Hence, the Now you're gonna have to get this that fixed or you're running high risks. Absolutely nothing wrong with your Internet.\n\nWhere's your See, what what is it? You guys are having nothing installed in this computer. Alright. Let me just one one other thing is that I'll I'll let you go. Right?\n\nActivation. Do you have a product key for this?\n\nChannel 1: No.\n\nChannel 0: How do you buy oh, no. No. No. I'm not gonna get upset with you, but if you were here, I'd slap you. Yeah.\n\nBecause you you should not buy anything, especially with Windows, without the activation license. You're you're actually putting your your whole computer at risk because if the if the hardware is run by apps, by software and stuff like that, and if they're not working properly, let's say they're not working the fans properly or whatever, your whole your whole PC can burn down. Because those those processes, mate, they're very hot, and they're on a very, very high voltage. So you got here you got a code X06. That's gonna be You get a new license here.\n\nSo that's something you're gonna have to do, mate. But it's up to you. I can do it for you. Do\n\nChannel 1: Yeah.\n\nChannel 0: you have to log in to your I wanna show you something. Hang on. This is your portal for it. I don't know if you've ever used this this before.\n\nChannel 1: I used to pay the the invoice.\n\nChannel 0: Alright. But you can also just check out how much Internet you're using. Alright? And So this is gonna give you your total usage, download, upload, and stuff like that. And this graph here, you will see if there's any jitters.\n\nIt'll tell you. It'll come up here. Okay. So you're in speed 24. Yep.\n\nSo that's all good. It gives you your average and your last usage and stuff like that. So these are all averages. But if it was a jitter or a package loss in here somewhere, it'll come up here. It'll come up in that section and tell you.\n\nAnd also here here where it's got errors. There's no errors there.\n\nChannel 1: Right.\n\nChannel 0: So so you got all the information here in this graph. And if there's any dropout, it'll tell you here. It'll it'll it'll tell you error 1234, and if you click on it, it'll tell you what it is. So this this I think it's pretty complete if you wanna use that. So well, you know how to use all the other stuff, so it doesn't matter.\n\nSo that's it there. Also, so that's what you have there. You can add new products here. If you wanna change products or speeds, whatever, it's all there for you. That's pretty much it for that.\n\nBut get the Windows activated, please, Andrew. Otherwise, you're really running I'm gonna log out. You're you're lucky you haven't been hit with any viruses or anything like that.\n\nChannel 1: Yeah.\n\nChannel 0: So\n\nChannel 1: Okay. Gotcha.\n\nChannel 0: back to where you\n\nChannel 1: Yeah.\n\nChannel 0: brought us from. Because normally, once you activate your Windows, you're saturating for life. You don't need to reactivate it. So that's giving you a Windows what do you call it? A Windows thing that's not valid.\n\nSo you need to\n\nChannel 1: Yeah.\n\nChannel 0: let\n\nChannel 1: The\n\nChannel 0: them.\n\nChannel 1: thing the thing though is I'm not sure what the benefits of activating it is. I just thought you just so you can change it back on the computer. Like, I don't see what the what you gain from actually activating it.\n\nChannel 0: Are you serious?\n\nChannel 1: I am serious.\n\nChannel 0: That's like\n\nChannel 1: I\n\nChannel 0: that's\n\nChannel 1: really don't\n\nChannel 0: like drive\n\nChannel 1: understand\n\nChannel 0: that's\n\nChannel 1: it.\n\nChannel 0: like driving a car without a license.\n\nChannel 1: Oh,\n\nChannel 0: You\n\nChannel 1: he\n\nChannel 0: you\n\nChannel 1: would\n\nChannel 0: need\n\nChannel 1: send\n\nChannel 0: to and\n\nChannel 1: me\n\nChannel 0: your\n\nChannel 1: more\n\nChannel 0: your\n\nChannel 1: help, though.\n\nChannel 0: computer, your PC should've come with an activated Windows Windows platform and it it didn't. That's why you got the so you win anyway, look, I'm just you do what you want. I'm not forcing you. It's up to you to\n\nChannel 1: Oh, no.\n\nChannel 0: do what\n\nChannel 1: I\n\nChannel 0: you\n\nChannel 1: I\n\nChannel 0: want.\n\nChannel 1: I'm very interested in learning educating myself about this. So, yeah, if you are willing to just show be more than me why it is important\n\nChannel 0: Oh,\n\nChannel 1: to activate\n\nChannel 0: look. I'm\n\nChannel 1: Windows.\n\nChannel 0: happy to help you all the way. That's not a problem. You need to activate your Windows. Otherwise, you you got no protection. Even though it says you updates and all that, your Windows license is not so if anything happens, hopefully, not if you if anything happens, you can't claim on it, your PC breaks down or whatever, and you got no support from Microsoft without a active license.\n\nChannel 1: Okay. So once you get your license, Microsoft can help you with you with diagnosing problems.\n\nChannel 0: Look. If you wanna upgrade and activate your license, let me know. I can help you get one and activate it for you. That's not a problem.\n\nChannel 1: Gotcha. How do you do more research into into this just to find out what what it's all about?\n\nChannel 0: Yeah. You could you\n\nChannel 1: Also,\n\nChannel 0: could just\n\nChannel 1: I will\n\nChannel 0: Google and everything and ask whatever questions you want\n\nChannel 1: yeah.\n\nChannel 0: to Google,\n\nChannel 1: Yeah.\n\nChannel 0: and they'll they'll reply\n\nChannel 1: Yeah.\n\nChannel 0: to you.\n\nChannel 1: It's is that I'm also afraid that this computer itself is already breaking down. Like, for example, with this current issue with the Internet, it's like, I don't want to spend money on something that's already breaking. That's, yep, my other concern.\n\nChannel 0: Yeah. The thing is you you brought a 16 gig RAM. You've only had it for two years. 16 gig RAM should last you for at least ten years or more.\n\nChannel 1: So Yeah. Yes. I'm\n\nChannel 0: You know\n\nChannel 1: not\n\nChannel 0: what I\n\nChannel 1: quite\n\nChannel 0: mean?\n\nChannel 1: sure what's going on here.\n\nChannel 0: Well,\n\nChannel 1: I'm\n\nChannel 0: what's\n\nChannel 1: wanting\n\nChannel 0: going\n\nChannel 1: to\n\nChannel 0: on is your your Windows is not activated. So it's not allowing your your PC to work at full strength.\n\nChannel 1: But do you I think there's a possibility that disconnection issue too is related to Windows not being activated.\n\nChannel 0: Windows has to be activated at all times. You can I had a I had one of my colleagues using a a computer that was not activated? They almost got sacked because it it runs a high risk on the actual network itself within the company. So you got your intranet. So everybody's running on that intranet network and you got somebody that's not using a licensed Windows, Microsoft Windows, well then that's high risk.\n\nAnd then as I said to you before, all your hardware has what they call a firmware and and a software to let's say a driver. You know what a driver is. Right?\n\nChannel 1: Not exactly.\n\nChannel 0: Well, a drive a driver is a it's like a software that that driver, if it's not working properly, the hardware that's installed in your computer is not gonna be working properly.\n\nChannel 1: Right. Gotcha.\n\nChannel 0: And\n\nChannel 1: So\n\nChannel 0: then\n\nChannel 1: initially,\n\nChannel 0: the drivers,\n\nChannel 1: drive the\n\nChannel 0: they're\n\nChannel 1: house.\n\nChannel 0: they're not\n\nChannel 1: Okay.\n\nChannel 0: they're not being updated, whatever and stuff like that. Because, I mean, you're always gonna receive updates from Windows, but they're gonna be worthless to you if you're if you're running a computer without a Windows license.\n\nChannel 1: Okay. Thank you very much for bringing this to my awareness. I will look into this a bit more.\n\nChannel 0: Alright. No problem. If you need any further help, just text assistance to that mobile number I gave you. That's 247. Alright?\n\nChannel 1: Yeah. Appreciate that. Thank you very much.\n\nChannel 0: Alright. Have a good afternoon. Bye.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, Airtel.","start":0.39999998,"end":1.78,"sentiment":"neutral","sentiment_score":0.245334063967069}],"sentiment":"neutral","sentiment_score":0.245334063967069,"channel":0,"num_words":3,"start":0.39999998,"end":1.78},{"sentences":[{"text":"Good afternoon.","start":3.12,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.29713810980319977},{"text":"This is Andrew speaking.","start":4.24,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.18134575709700584}],"sentiment":"neutral","sentiment_score":0.2199432079990705,"channel":1,"num_words":6,"start":3.12,"end":5.7799997},{"sentences":[{"text":"Good afternoon,","start":6.64,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.30590924620628357}],"sentiment":"neutral","sentiment_score":0.30590924620628357,"channel":0,"num_words":2,"start":6.64,"end":7.3799996},{"sentences":[{"text":"I'm trying to","start":6.96,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.2106857051452001}],"sentiment":"neutral","sentiment_score":0.2106857051452001,"channel":1,"num_words":3,"start":6.96,"end":7.7599998},{"sentences":[{"text":"Andrew.","start":7.44,"end":7.8399997,"sentiment":"neutral","sentiment_score":0.24810919165611267},{"text":"How are you?","start":7.8399997,"end":8.66,"sentiment":"neutral","sentiment_score":0.18581084410349527}],"sentiment":"neutral","sentiment_score":0.20138543099164963,"channel":0,"num_words":4,"start":7.44,"end":8.66},{"sentences":[{"text":"yeah.","start":9.28,"end":9.599999,"sentiment":"neutral","sentiment_score":0.15550696849822998},{"text":"Good.","start":9.599999,"end":9.92,"sentiment":"positive","sentiment_score":0.3735496997833252},{"text":"How are you?","start":9.92,"end":10.82,"sentiment":"neutral","sentiment_score":0.237594003478686}],"sentiment":"neutral","sentiment_score":0.24836773574352264,"channel":1,"num_words":5,"start":9.28,"end":10.82},{"sentences":[{"text":"I need a holiday, mate.","start":10.96,"end":12.16,"sentiment":"neutral","sentiment_score":0.1296099156141281},{"text":"How can I help you?","start":12.16,"end":13.38,"sentiment":"neutral","sentiment_score":0.15288084447383882}],"sentiment":"neutral","sentiment_score":0.14124538004398346,"channel":0,"num_words":10,"start":10.96,"end":13.38},{"sentences":[{"text":"Well, hopefully, I'll be too troublesome.","start":14.485,"end":16.505,"sentiment":"neutral","sentiment_score":-0.25310442845026654},{"text":"I'm just calling out because I have I've experienced some Internet issues","start":16.725,"end":21.064999,"sentiment":"neutral","sentiment_score":-0.1347054069240888}],"sentiment":"neutral","sentiment_score":-0.17417174743281472,"channel":1,"num_words":18,"start":14.485,"end":21.064999},{"sentences":[{"text":"Yep.","start":21.494999,"end":21.994999,"sentiment":"neutral","sentiment_score":-0.06956394016742706}],"sentiment":"neutral","sentiment_score":-0.06956394016742706,"channel":0,"num_words":1,"start":21.494999,"end":21.994999},{"sentences":[{"text":"on my computer.","start":21.925,"end":22.965,"sentiment":"neutral","sentiment_score":-0.07596005251010259},{"text":"I'm wondering if you can help me out.","start":22.965,"end":24.744999,"sentiment":"neutral","sentiment_score":-0.031605411786586046},{"text":"So what has happened is that the Internet connection is good, but every every thirty seconds or or minute or so, it cuts off for, like, a couple seconds, and then it goes back again.","start":24.965,"end":37.7,"sentiment":"neutral","sentiment_score":-0.17557359316519328},{"text":"Normally, it's not a problem.","start":38.4,"end":39.6,"sentiment":"neutral","sentiment_score":-0.1941673457622528},{"text":"It just gets annoying when you 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that.","start":504.48,"end":510.4,"sentiment":"neutral","sentiment_score":-0.06266217993522462},{"text":"Okay?","start":510.4,"end":510.9,"sentiment":"neutral","sentiment_score":0.032205693423748016},{"text":"Also,","start":512.415,"end":512.915,"sentiment":"neutral","sentiment_score":0.023520346730947495}],"sentiment":"neutral","sentiment_score":-0.012594058197074836,"channel":0,"num_words":28,"start":501.84,"end":512.915},{"sentences":[{"text":"Yeah.","start":512.6,"end":512.76,"sentiment":"neutral","sentiment_score":0.043392304331064224},{"text":"Okay.","start":512.76,"end":513.26,"sentiment":"neutral","sentiment_score":0.07750575244426727}],"sentiment":"neutral","sentiment_score":0.06044902838766575,"channel":1,"num_words":2,"start":512.6,"end":513.26},{"sentences":[{"text":"with your your PC, if you're not that far from your router, see if you can just get a dot able from the PC directly to the router.","start":513.135,"end":523.075,"sentiment":"neutral","sentiment_score":0.07768111888851438},{"text":"Alright.","start":523.855,"end":524.255,"sentiment":"positive","sentiment_score":0.4177990853786469},{"text":"So that speakers you got here, that's that's that's perfect.","start":524.255,"end":528.23,"sentiment":"positive","sentiment_score":0.6047097176313401}],"sentiment":"neutral","sentiment_score":0.22153763052744743,"channel":0,"num_words":39,"start":513.135,"end":528.23},{"sentences":[{"text":"Mhmm.","start":530.32495,"end":530.82495,"sentiment":"neutral","sentiment_score":0.09857378154993056}],"sentiment":"neutral","sentiment_score":0.09857378154993056,"channel":1,"num_words":1,"start":530.32495,"end":530.82495},{"sentences":[{"text":"Okay.","start":531.25,"end":531.64996,"sentiment":"neutral","sentiment_score":0.1068447083234787},{"text":"Let me just see something here.","start":531.64996,"end":533.35,"sentiment":"neutral","sentiment_score":0.04865574308981498},{"text":"I just wanna do something.","start":534.52997,"end":535.91,"sentiment":"neutral","sentiment_score":0.03927844241261482},{"text":"Okay.","start":557.06,"end":557.46,"sentiment":"neutral","sentiment_score":0.04915021359920502},{"text":"They've got more up there.","start":557.46,"end":558.5,"sentiment":"neutral","sentiment_score":0.04887054413557053}],"sentiment":"neutral","sentiment_score":0.04937079517791668,"channel":0,"num_words":18,"start":531.25,"end":558.5},{"sentences":[{"text":"Let's go with this.","start":558.5,"end":559.8,"sentiment":"neutral","sentiment_score":0.06646908540278673},{"text":"Okay.","start":602.325,"end":602.645,"sentiment":"neutral","sentiment_score":0.02946379780769348},{"text":"So you got the a x 3,000.","start":602.645,"end":604.985,"sentiment":"neutral","sentiment_score":0.03028653429022857},{"text":"Yeah.","start":613.64,"end":613.88,"sentiment":"neutral","sentiment_score":-0.06425309926271439},{"text":"This computer is very silent.","start":613.88,"end":615.5,"sentiment":"neutral","sentiment_score":-0.32696629464626314}],"sentiment":"neutral","sentiment_score":-0.0662077051690883,"channel":0,"num_words":18,"start":558.5,"end":615.5},{"sentences":[{"text":"I see.","start":639.37,"end":640.02997,"sentiment":"neutral","sentiment_score":-0.29045967757701874},{"text":"Now there's something wrong with your PC, man.","start":640.33,"end":642.51,"sentiment":"negative","sentiment_score":-0.43294914811849594},{"text":"K.","start":738.735,"end":738.975,"sentiment":"neutral","sentiment_score":-0.17780956625938416},{"text":"This will tell me if there's any any profits.","start":738.975,"end":741.075,"sentiment":"neutral","sentiment_score":-0.1795503728919559},{"text":"Okay.","start":741.615,"end":742.015,"sentiment":"neutral","sentiment_score":0.0001483093947172165}],"sentiment":"neutral","sentiment_score":-0.27800605490448926,"channel":0,"num_words":21,"start":639.37,"end":742.015},{"sentences":[{"text":"Now you can just have a look.","start":742.015,"end":743.135,"sentiment":"neutral","sentiment_score":0.024530087730714252},{"text":"We did a ping eight point eight point eight point eight.","start":743.135,"end":745.71,"sentiment":"neutral","sentiment_score":0.013951244510032913},{"text":"Right?","start":745.71,"end":746.21,"sentiment":"neutral","sentiment_score":0.01311938464641571}],"sentiment":"neutral","sentiment_score":0.01780493096693566,"channel":0,"num_words":19,"start":742.015,"end":746.21},{"sentences":[{"text":"Mhmm.","start":746.89496,"end":747.39496,"sentiment":"neutral","sentiment_score":0.003842774778604507}],"sentiment":"neutral","sentiment_score":0.003842774778604507,"channel":1,"num_words":1,"start":746.89496,"end":747.39496},{"sentences":[{"text":"Okay.","start":747.55005,"end":747.87,"sentiment":"neutral","sentiment_score":0.029159704223275185},{"text":"You got 64 bits at twenty eight point one seven one milliseconds.","start":747.87,"end":753.41003,"sentiment":"neutral","sentiment_score":0.03914306530108055},{"text":"And if you go all the way down, which got ping pink statistics, you got five packets transmitted, five packets received, and zero package lost.","start":753.79004,"end":765.575,"sentiment":"neutral","sentiment_score":0.0642010135948658},{"text":"So there's nothing wrong with the Internet.","start":765.635,"end":767.575,"sentiment":"neutral","sentiment_score":0.08990217532430377},{"text":"There's no absolutely no no dropping.","start":767.635,"end":775.25,"sentiment":"neutral","sentiment_score":0.0773688027014335}],"sentiment":"neutral","sentiment_score":0.06269470335660028,"channel":0,"num_words":51,"start":747.55005,"end":775.25},{"sentences":[{"text":"The other ones, it will tell me here if there's been any package losses.","start":775.25,"end":778.55,"sentiment":"neutral","sentiment_score":0.005001067982188294},{"text":"So this is a a round trip here.","start":781.33,"end":783.43,"sentiment":"neutral","sentiment_score":0.10562317725270987},{"text":"So it's we're talking about milliseconds, you know, like, faster than blinking the blink of an eye.","start":784.69,"end":791.475,"sentiment":"neutral","sentiment_score":0.05472076004918884},{"text":"One last thing I wanna do for you that, Mark.","start":792.01495,"end":794.01495,"sentiment":"neutral","sentiment_score":0.08569673746824265},{"text":"I just wanna check where are we all there.","start":794.01495,"end":796.83496,"sentiment":"neutral","sentiment_score":0.020560995779103704}],"sentiment":"neutral","sentiment_score":0.04978051081556698,"channel":0,"num_words":58,"start":775.25,"end":796.83496},{"sentences":[{"text":"Settings.","start":798.735,"end":799.235,"sentiment":"neutral","sentiment_score":-0.015584792010486126},{"text":"Assistant.","start":803.27,"end":803.77,"sentiment":"neutral","sentiment_score":-0.027233462780714035},{"text":"Well, you got a man, there's definitely something wrong with you.","start":812.115,"end":814.755,"sentiment":"neutral","sentiment_score":-0.3076621239835566},{"text":"You got a you got a Ram of 16 gigs.","start":814.755,"end":819.335,"sentiment":"neutral","sentiment_score":0.02348874192684889},{"text":"You see that?","start":819.875,"end":820.775,"sentiment":"neutral","sentiment_score":0.010238397866487503}],"sentiment":"neutral","sentiment_score":-0.12159611560547581,"channel":0,"num_words":26,"start":798.735,"end":820.775},{"sentences":[{"text":"Mhmm.","start":821.74,"end":822.24,"sentiment":"neutral","sentiment_score":-0.007300559896975756}],"sentiment":"neutral","sentiment_score":-0.007300559896975756,"channel":1,"num_words":1,"start":821.74,"end":822.24},{"sentences":[{"text":"So why is your your graphics card's 12 gig.","start":823.315,"end":829.63,"sentiment":"neutral","sentiment_score":-0.04182707683907615},{"text":"Your installed RAM is 16 gig.","start":829.63,"end":831.23,"sentiment":"neutral","sentiment_score":-0.00808478674540917},{"text":"Your storage is 1.36 terabyte.","start":831.23,"end":833.64996,"sentiment":"neutral","sentiment_score":-0.014488372579216957},{"text":"There's something wrong with your your your your PC.","start":834.82996,"end":841.645,"sentiment":"neutral","sentiment_score":-0.29827557338608635},{"text":"It should be running a lot faster than that.","start":841.705,"end":843.965,"sentiment":"neutral","sentiment_score":-0.16967726747194925}],"sentiment":"neutral","sentiment_score":-0.1239202590169091,"channel":0,"num_words":38,"start":823.315,"end":843.965},{"sentences":[{"text":"It should be click click click click.","start":844.185,"end":846.375,"sentiment":"neutral","sentiment_score":-0.05319572985172272}],"sentiment":"neutral","sentiment_score":-0.05319572985172272,"channel":0,"num_words":7,"start":844.185,"end":846.375},{"sentences":[{"text":"Yeah.","start":846.79004,"end":847.29004,"sentiment":"neutral","sentiment_score":-0.09676520526409148}],"sentiment":"neutral","sentiment_score":-0.09676520526409148,"channel":1,"num_words":1,"start":846.79004,"end":847.29004},{"sentences":[{"text":"Now I don't wanna run any other tests from here.","start":852.09,"end":859.39,"sentiment":"neutral","sentiment_score":-0.24421493113040924},{"text":"Let's say let's go.","start":861.85004,"end":863.55005,"sentiment":"neutral","sentiment_score":-0.0855789016932249},{"text":"See, Canberra is it's taking its time.","start":872.065,"end":874.405,"sentiment":"neutral","sentiment_score":-0.17149719063724791},{"text":"Now there's only three.","start":876.305,"end":877.605,"sentiment":"neutral","sentiment_score":-0.11746097542345524},{"text":"Okay.","start":879.34503,"end":879.665,"sentiment":"neutral","sentiment_score":-0.08439195156097412}],"sentiment":"neutral","sentiment_score":-0.17458388868432778,"channel":0,"num_words":26,"start":852.09,"end":879.665},{"sentences":[{"text":"That's weird.","start":879.665,"end":880.305,"sentiment":"neutral","sentiment_score":-0.18811587244272232},{"text":"It was five before.","start":880.305,"end":881.525,"sentiment":"neutral","sentiment_score":-0.12128140591084957},{"text":"Plus your Windows is not active.","start":893.52997,"end":895.31,"sentiment":"neutral","sentiment_score":-0.22256078819433847},{"text":"You need to activate your Windows.","start":895.44995,"end":897.14996,"sentiment":"neutral","sentiment_score":-0.16848517954349518}],"sentiment":"neutral","sentiment_score":-0.1782018430531025,"channel":0,"num_words":18,"start":879.665,"end":897.14996},{"sentences":[{"text":"Does that do anything?","start":900.04,"end":901.26,"sentiment":"neutral","sentiment_score":-0.11752107925713062}],"sentiment":"neutral","sentiment_score":-0.11752107925713062,"channel":1,"num_words":4,"start":900.04,"end":901.26},{"sentences":[{"text":"Yeah.","start":902.59503,"end":902.835,"sentiment":"neutral","sentiment_score":-0.06394723057746887},{"text":"Well, it's it makes your Windows work a lot better than it's copy.","start":902.835,"end":905.795,"sentiment":"neutral","sentiment_score":-0.10712980994811425},{"text":"That's why it's not working properly.","start":905.795,"end":907.335,"sentiment":"neutral","sentiment_score":-0.23016151785850525}],"sentiment":"neutral","sentiment_score":-0.14188019335269927,"channel":0,"num_words":20,"start":902.59503,"end":907.335},{"sentences":[{"text":"This is only recent, though.","start":909.07996,"end":910.44,"sentiment":"neutral","sentiment_score":-0.22615842521190643},{"text":"Like, I had my computer without Windows activated for a while now.","start":910.44,"end":915.195,"sentiment":"neutral","sentiment_score":-0.21161942929029465}],"sentiment":"neutral","sentiment_score":-0.21589560456135692,"channel":1,"num_words":17,"start":909.07996,"end":915.195},{"sentences":[{"text":"Yeah.","start":915.69,"end":916.01,"sentiment":"neutral","sentiment_score":-0.1251843422651291},{"text":"Well, if you had that problem, you're gonna have these issues.","start":916.01,"end":919.15,"sentiment":"negative","sentiment_score":-0.337664318355647},{"text":"You're gonna have a lot of security issues.","start":919.52997,"end":921.52997,"sentiment":"negative","sentiment_score":-0.44344163686037064},{"text":"You could have some malware in that goes into your system that slows it right down.","start":921.52997,"end":928.13495,"sentiment":"negative","sentiment_score":-0.47726335749030113},{"text":"Yeah.","start":932.27496,"end":932.595,"sentiment":"neutral","sentiment_score":-0.1644386649131775}],"sentiment":"negative","sentiment_score":-0.41047776550860016,"channel":0,"num_words":37,"start":915.69,"end":932.595},{"sentences":[{"text":"Definitely definitely definitely definitely an issue there.","start":932.595,"end":935.415,"sentiment":"neutral","sentiment_score":-0.11454397865704127},{"text":"Yeah.","start":946.47003,"end":946.63,"sentiment":"neutral","sentiment_score":-0.0692952573299408},{"text":"There's a there's yeah.","start":946.63,"end":949.91003,"sentiment":"neutral","sentiment_score":-0.08085633628070354},{"text":"I think about 41.","start":949.91003,"end":951.345,"sentiment":"neutral","sentiment_score":-0.04738660901784897},{"text":"I I think it might be your your megahertz, your screen megahertz that could be an issue.","start":951.745,"end":958.40497,"sentiment":"neutral","sentiment_score":-0.08399219898616567}],"sentiment":"neutral","sentiment_score":-0.0852103718754017,"channel":0,"num_words":33,"start":932.595,"end":958.40497},{"sentences":[{"text":"Yeah.","start":960.545,"end":960.785,"sentiment":"neutral","sentiment_score":0.04865838959813118},{"text":"Because your your speed's perfect.","start":960.785,"end":962.225,"sentiment":"neutral","sentiment_score":0.2718860015273094},{"text":"There's nothing wrong with your speed.","start":962.225,"end":963.925,"sentiment":"neutral","sentiment_score":0.27500488857428235},{"text":"There's no dropouts.","start":965.26495,"end":966.32495,"sentiment":"neutral","sentiment_score":0.18943994492292404},{"text":"There was no package last year.","start":967.13995,"end":969.07996,"sentiment":"neutral","sentiment_score":0.08138472338517506}],"sentiment":"neutral","sentiment_score":0.19594028113143785,"channel":0,"num_words":21,"start":960.545,"end":969.07996},{"sentences":[{"text":"So that's all good there.","start":970.81995,"end":974.44,"sentiment":"positive","sentiment_score":0.38467860519886016},{"text":"You can even trace the route if you want.","start":975.22,"end":977.8,"sentiment":"neutral","sentiment_score":0.24336431258254582},{"text":"That was that was pretty pretty fast.","start":980.845,"end":983.505,"sentiment":"positive","sentiment_score":0.36036662118775503},{"text":"So definitely not an issue with the router or the Internet.","start":985.725,"end":989.665,"sentiment":"neutral","sentiment_score":-0.011880732395432213}],"sentiment":"neutral","sentiment_score":0.2032984416000545,"channel":0,"num_words":32,"start":970.81995,"end":989.665},{"sentences":[{"text":"Yeah.","start":995.95,"end":996.19,"sentiment":"neutral","sentiment_score":-0.02196001075208187},{"text":"I suspect that the issue related to this specific device because it's the only device that has issues.","start":996.19,"end":1001.49,"sentiment":"neutral","sentiment_score":-0.11255122928155793},{"text":"But then the question is what what can be done to diagnose what's wrong with this computer?","start":1002.305,"end":1007.525,"sentiment":"neutral","sentiment_score":-0.15786865704199848}],"sentiment":"neutral","sentiment_score":-0.13143470298705828,"channel":1,"num_words":36,"start":995.95,"end":1007.525},{"sentences":[{"text":"Look.","start":1008.55,"end":1008.79,"sentiment":"neutral","sentiment_score":-0.03777273744344711},{"text":"I'm not you need to where did you buy it from?","start":1008.79,"end":1012.925,"sentiment":"neutral","sentiment_score":-0.0589909976856275},{"text":"How long have you had it for?","start":1012.925,"end":1014.22504,"sentiment":"neutral","sentiment_score":-0.02585208336157458}],"sentiment":"neutral","sentiment_score":-0.04566517344823009,"channel":0,"num_words":19,"start":1008.55,"end":1014.22504},{"sentences":[{"text":"I've had it for, I think, two years.","start":1015.105,"end":1017.205,"sentiment":"neutral","sentiment_score":-0.04196082288399339}],"sentiment":"neutral","sentiment_score":-0.04196082288399339,"channel":1,"num_words":8,"start":1015.105,"end":1017.205},{"sentences":[{"text":"Well, number one, is it still under warranty?","start":1018.125,"end":1021.34503,"sentiment":"neutral","sentiment_score":-0.031837571412324905}],"sentiment":"neutral","sentiment_score":-0.031837571412324905,"channel":0,"num_words":8,"start":1018.125,"end":1021.34503},{"sentences":[{"text":"That I'm not sure.","start":1023.88,"end":1024.84,"sentiment":"neutral","sentiment_score":-0.16162950173020363},{"text":"Someone else bought this for me, so I didn't actually buy it myself.","start":1024.84,"end":1027.74,"sentiment":"neutral","sentiment_score":-0.21391850136793578},{"text":"Yeah.","start":1030.04,"end":1030.54,"sentiment":"neutral","sentiment_score":0.07227857410907745}],"sentiment":"neutral","sentiment_score":-0.18639888614416122,"channel":1,"num_words":18,"start":1023.88,"end":1030.54},{"sentences":[{"text":"Okay.","start":1031.94,"end":1032.26,"sentiment":"neutral","sentiment_score":0.07544027268886566},{"text":"Let me just check one thing again in that case.","start":1032.26,"end":1034.6799,"sentiment":"neutral","sentiment_score":0.07881295159459115},{"text":"So you're up to date.","start":1044.7051,"end":1046.645,"sentiment":"neutral","sentiment_score":0.10929157137870789},{"text":"So this is all this is all very relative to the Windows activation.","start":1047.265,"end":1054.3251,"sentiment":"neutral","sentiment_score":0.17218521008124718},{"text":"It's a 16 gig RAM.","start":1073.875,"end":1075.1951,"sentiment":"neutral","sentiment_score":0.16642284095287324}],"sentiment":"neutral","sentiment_score":0.13178087003967343,"channel":0,"num_words":34,"start":1031.94,"end":1075.1951},{"sentences":[{"text":"It should the 16 gig RAM, it should be running a lot better than that.","start":1075.1951,"end":1079.255,"sentiment":"neutral","sentiment_score":0.2749335785706838},{"text":"Okay.","start":1080.115,"end":1080.435,"sentiment":"neutral","sentiment_score":0.0782729834318161},{"text":"So you got a 3.7 gigahertz AMD, 64 bit operation, Windows Pro, blah, blah, blah, Microsoft agreement.","start":1080.435,"end":1089.5599,"sentiment":"neutral","sentiment_score":0.06416947712354801},{"text":"Even though your Wi Fi's gone up and down, let's see how it goes up and down.","start":1103.785,"end":1107.8049,"sentiment":"neutral","sentiment_score":-0.0076469855711740605}],"sentiment":"neutral","sentiment_score":0.1032631803676486,"channel":0,"num_words":50,"start":1075.1951,"end":1107.8049},{"sentences":[{"text":"Yeah.","start":1107.89,"end":1108.39,"sentiment":"neutral","sentiment_score":0.005906423553824425},{"text":"That's the","start":1108.4501,"end":1108.93,"sentiment":"neutral","sentiment_score":-0.006216827547177672}],"sentiment":"neutral","sentiment_score":-0.00217574384684364,"channel":1,"num_words":3,"start":1107.89,"end":1108.93},{"sentences":[{"text":"It's","start":1108.9401,"end":1109.1,"sentiment":"neutral","sentiment_score":-0.04636099189519882}],"sentiment":"neutral","sentiment_score":-0.04636099189519882,"channel":0,"num_words":1,"start":1108.9401,"end":1109.1},{"sentences":[{"text":"what","start":1109.0901,"end":1109.3301,"sentiment":"neutral","sentiment_score":-0.06138123199343681}],"sentiment":"neutral","sentiment_score":-0.06138123199343681,"channel":1,"num_words":1,"start":1109.0901,"end":1109.3301},{"sentences":[{"text":"got to","start":1109.1,"end":1109.34,"sentiment":"neutral","sentiment_score":-0.07192526757717133}],"sentiment":"neutral","sentiment_score":-0.07192526757717133,"channel":0,"num_words":2,"start":1109.1,"end":1109.34},{"sentences":[{"text":"I've","start":1109.3301,"end":1109.4901,"sentiment":"neutral","sentiment_score":-0.05506581068038941}],"sentiment":"neutral","sentiment_score":-0.05506581068038941,"channel":1,"num_words":1,"start":1109.3301,"end":1109.4901},{"sentences":[{"text":"do","start":1109.34,"end":1109.84,"sentiment":"neutral","sentiment_score":-0.042479485273361206}],"sentiment":"neutral","sentiment_score":-0.042479485273361206,"channel":0,"num_words":1,"start":1109.34,"end":1109.84},{"sentences":[{"text":"noticed.","start":1109.4901,"end":1109.9901,"sentiment":"neutral","sentiment_score":-0.06261376291513443}],"sentiment":"neutral","sentiment_score":-0.06261376291513443,"channel":1,"num_words":1,"start":1109.4901,"end":1109.9901},{"sentences":[{"text":"that's got to do with your processor.","start":1110.14,"end":1111.92,"sentiment":"neutral","sentiment_score":-0.07152517938188144},{"text":"So","start":1113.9,"end":1114.4,"sentiment":"neutral","sentiment_score":0.12110312283039092}],"sentiment":"neutral","sentiment_score":-0.047446641605347395,"channel":0,"num_words":8,"start":1110.14,"end":1114.4},{"sentences":[{"text":"Perfect.","start":1114.3701,"end":1114.8701,"sentiment":"positive","sentiment_score":0.39526575803756714}],"sentiment":"positive","sentiment_score":0.39526575803756714,"channel":1,"num_words":1,"start":1114.3701,"end":1114.8701},{"sentences":[{"text":"you need to it's taking too long to change.","start":1114.62,"end":1120.335,"sentiment":"neutral","sentiment_score":-0.01186006764570872},{"text":"Being a 16 gig ran, it should be working a lot faster than that.","start":1120.6549,"end":1126.515,"sentiment":"neutral","sentiment_score":0.14539439603686333}],"sentiment":"neutral","sentiment_score":0.0838600406828134,"channel":0,"num_words":23,"start":1114.62,"end":1126.515},{"sentences":[{"text":"Yeah.","start":1126.495,"end":1126.995,"sentiment":"neutral","sentiment_score":-0.0413912869989872}],"sentiment":"neutral","sentiment_score":-0.0413912869989872,"channel":1,"num_words":1,"start":1126.495,"end":1126.995},{"sentences":[{"text":"I totally see it on.","start":1153.615,"end":1154.8351,"sentiment":"neutral","sentiment_score":-0.09722325503826142},{"text":"It's like it freezes for a little while, and it just picks up again.","start":1155.615,"end":1159.395,"sentiment":"neutral","sentiment_score":-0.2945930723633085},{"text":"So you should you should have that on.","start":1168.6699,"end":1170.2699,"sentiment":"neutral","sentiment_score":-0.18767802510410547},{"text":"Hence, the Now you're gonna have to get this that fixed or you're running high risks.","start":1170.2699,"end":1198.01,"sentiment":"negative","sentiment_score":-0.43381477892398834},{"text":"Absolutely nothing wrong with your Internet.","start":1211.055,"end":1213.3151,"sentiment":"neutral","sentiment_score":-0.21649644523859024}],"sentiment":"neutral","sentiment_score":-0.292895073945425,"channel":0,"num_words":49,"start":1153.615,"end":1213.3151},{"sentences":[{"text":"Where's your See, what what is it?","start":1217.935,"end":1299.085,"sentiment":"neutral","sentiment_score":-0.056181413254567554},{"text":"You guys are having nothing installed in this computer.","start":1300.025,"end":1302.765,"sentiment":"neutral","sentiment_score":-0.27615154617362553},{"text":"Alright.","start":1307.3301,"end":1307.7301,"sentiment":"neutral","sentiment_score":-0.05552402138710022},{"text":"Let me just one one other thing is that I'll I'll let you 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tell you what it is.","start":1574.02,"end":1581.1599,"sentiment":"neutral","sentiment_score":0.1796282969023052},{"text":"So this this I think it's pretty complete if you wanna use that.","start":1582.26,"end":1590.395,"sentiment":"positive","sentiment_score":0.6208622707770421},{"text":"So well, you know how to use all the other stuff, so it doesn't matter.","start":1590.395,"end":1596.3351,"sentiment":"positive","sentiment_score":0.497895747423172}],"sentiment":"positive","sentiment_score":0.3479953583941531,"channel":0,"num_words":67,"start":1566.435,"end":1596.3351},{"sentences":[{"text":"So that's it there.","start":1596.395,"end":1597.6151,"sentiment":"neutral","sentiment_score":0.3277350962162018},{"text":"Also, so that's what you have there.","start":1598.9551,"end":1613.0901,"sentiment":"neutral","sentiment_score":0.26019416749477386},{"text":"You can add new products 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to where you","start":1642.4751,"end":1643.275,"sentiment":"neutral","sentiment_score":0.008942841552197933}],"sentiment":"neutral","sentiment_score":0.008942841552197933,"channel":0,"num_words":4,"start":1642.4751,"end":1643.275},{"sentences":[{"text":"Yeah.","start":1643.1,"end":1643.6,"sentiment":"neutral","sentiment_score":0.023685161024332047}],"sentiment":"neutral","sentiment_score":0.023685161024332047,"channel":1,"num_words":1,"start":1643.1,"end":1643.6},{"sentences":[{"text":"brought us from.","start":1643.275,"end":1644.255,"sentiment":"neutral","sentiment_score":0.012631254891554514},{"text":"Because normally, once you activate your Windows, you're saturating for life.","start":1644.3151,"end":1649.515,"sentiment":"neutral","sentiment_score":-0.008770331063053825},{"text":"You don't need to reactivate it.","start":1649.515,"end":1650.875,"sentiment":"neutral","sentiment_score":-0.03499593182156483},{"text":"So that's giving you a Windows what do you call 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the thing though is I'm not sure what the benefits of activating it is.","start":1664.155,"end":1668.955,"sentiment":"neutral","sentiment_score":-0.10773021727800369},{"text":"I just thought you just so you can change it back on the computer.","start":1668.955,"end":1672.415,"sentiment":"neutral","sentiment_score":-0.1443750789122922},{"text":"Like, I don't see what the what you gain from actually activating it.","start":1672.475,"end":1676.5801,"sentiment":"neutral","sentiment_score":-0.1878882901599774}],"sentiment":"neutral","sentiment_score":-0.14475600323861554,"channel":1,"num_words":42,"start":1664.155,"end":1676.5801},{"sentences":[{"text":"Are you serious?","start":1678.885,"end":1679.785,"sentiment":"neutral","sentiment_score":-0.2557174166043599}],"sentiment":"neutral","sentiment_score":-0.2557174166043599,"channel":0,"num_words":3,"start":1678.885,"end":1679.785},{"sentences":[{"text":"I am 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not","start":1876.37,"end":1876.77,"sentiment":"neutral","sentiment_score":-0.14432422816753387}],"sentiment":"neutral","sentiment_score":-0.14432422816753387,"channel":0,"num_words":2,"start":1876.37,"end":1876.77},{"sentences":[{"text":"Okay.","start":1876.615,"end":1877.115,"sentiment":"neutral","sentiment_score":-0.15838825702667236}],"sentiment":"neutral","sentiment_score":-0.15838825702667236,"channel":1,"num_words":1,"start":1876.615,"end":1877.115},{"sentences":[{"text":"they're not being updated, whatever and stuff like that.","start":1876.77,"end":1879.43,"sentiment":"neutral","sentiment_score":-0.31119776434368557},{"text":"Because, I mean, you're always gonna receive updates from Windows, but they're gonna be worthless to you if you're if you're running a computer without a Windows license.","start":1879.89,"end":1888.71,"sentiment":"negative","sentiment_score":-0.41247651406696867}],"sentiment":"negative","sentiment_score":-0.38784114251265656,"channel":0,"num_words":37,"start":1876.77,"end":1888.71},{"sentences":[{"text":"Okay.","start":1891.1799,"end":1891.5,"sentiment":"neutral","sentiment_score":0.0304577574133873},{"text":"Thank you very much for bringing this to my awareness.","start":1891.5,"end":1893.6599,"sentiment":"positive","sentiment_score":0.40235926806926725},{"text":"I will look into this a bit more.","start":1893.6599,"end":1895.44,"sentiment":"neutral","sentiment_score":0.1834630249068141}],"sentiment":"neutral","sentiment_score":0.29061866512424067,"channel":1,"num_words":19,"start":1891.1799,"end":1895.44},{"sentences":[{"text":"Alright.","start":1895.365,"end":1895.6849,"sentiment":"neutral","sentiment_score":0.13418541848659515},{"text":"No problem.","start":1895.6849,"end":1896.245,"sentiment":"neutral","sentiment_score":0.15174687653779984},{"text":"If you need any further help, just text assistance to that mobile number I gave you.","start":1896.245,"end":1901.2849,"sentiment":"neutral","sentiment_score":0.0994860315695405},{"text":"That's 247.","start":1901.2849,"end":1902.325,"sentiment":"neutral","sentiment_score":0.08394814655184746},{"text":"Alright?","start":1902.325,"end":1902.825,"sentiment":"neutral","sentiment_score":0.08966730535030365}],"sentiment":"neutral","sentiment_score":0.10395542159676552,"channel":0,"num_words":22,"start":1895.365,"end":1902.825},{"sentences":[{"text":"Yeah.","start":1903.9149,"end":1904.235,"sentiment":"neutral","sentiment_score":0.2488313466310501},{"text":"Appreciate that.","start":1904.235,"end":1905.115,"sentiment":"positive","sentiment_score":0.759479820728302},{"text":"Thank you very much.","start":1905.115,"end":1906.255,"sentiment":"positive","sentiment_score":0.8551061451435089}],"sentiment":"positive","sentiment_score":0.7411736526659557,"channel":1,"num_words":7,"start":1903.9149,"end":1906.255},{"sentences":[{"text":"Alright.","start":1905.997,"end":1906.4769,"sentiment":"positive","sentiment_score":0.5917853116989136},{"text":"Have a good afternoon.","start":1906.4769,"end":1907.377,"sentiment":"positive","sentiment_score":0.678283616900444},{"text":"Bye.","start":1907.517,"end":1908.017,"sentiment":"positive","sentiment_score":0.38085412979125977}],"sentiment":"positive","sentiment_score":0.614295651515325,"channel":0,"num_words":6,"start":1905.997,"end":1908.017},{"sentences":[{"text":"You too.","start":1908.475,"end":1909.0349,"sentiment":"neutral","sentiment_score":0.31365111470222473},{"text":"Bye.","start":1909.0349,"end":1909.5349,"sentiment":"neutral","sentiment_score":-0.0865604355931282}],"sentiment":"neutral","sentiment_score":0.18024726460377374,"channel":1,"num_words":3,"start":1908.475,"end":1909.5349}]},"summary":{"result":"success","short":"A customer contacts Airtel to report internet issues on their computer, including loss of data and gaming gaming. The agent suggests running a speed test and sending a picture of the screen, and recommends TeamViewer for support. They also troubleshoot router and computer glare, emphasizing the importance of activating Windows and upgrading computer software. The agent offers assistance with activating the computer and providing further help."},"intents":{"segments":[{"text":"But, yeah, if you just take a photo, that's enough. I should be able to look at that, and it Do could you be do you want me to run the speed test? sorry?","start_word":351,"end_word":384,"intents":[{"intent":"Run tests","confidence_score":0.16324957},{"intent":"Run speed test","confidence_score":0.43601507}]},{"text":"Your statistics is telling me so today's the twenty first. So today you've used very little Internet under five gigs by the looks of it. Yeah.","start_word":417,"end_word":442,"intents":[{"intent":"Build statistics","confidence_score":0.11143739}]},{"text":"So if you happen to do that speedtest.net, run me one one or two tests and just take a photo and send it to that number I gave you. If you don't mind, that'd be much appreciated. Yep.","start_word":495,"end_word":532,"intents":[{"intent":"Send test","confidence_score":0.47585693}]},{"text":"Do you have TeamViewer installed in your PC? TeamViewer for support.","start_word":566,"end_word":576,"intents":[{"intent":"Install teamviewer","confidence_score":0.16641076}]},{"text":"I'll wait. That's not a problem. I'll just put you on speaker. Is that alright? yeah.","start_word":676,"end_word":691,"intents":[{"intent":"Wait for speaker","confidence_score":0.24932297}]},{"text":"Can you also send me a photo of the sticker underneath your router so I can just check your router out, please? Yeah.","start_word":1051,"end_word":1073,"intents":[{"intent":"Send picture","confidence_score":0.047458403},{"intent":"Check router","confidence_score":0.7531288},{"intent":"Check router","confidence_score":0.76943284},{"intent":"Check router","confidence_score":0.683961},{"intent":"Check router","confidence_score":0.6562714},{"intent":"Check router","confidence_score":0.30448595},{"intent":"Check router screen","confidence_score":0.00009195514},{"intent":"Check router settings","confidence_score":0.10962857}]},{"text":"This computer is very silent. I see. Now there's something wrong with your PC, man. K.","start_word":1213,"end_word":1228,"intents":[{"intent":"Seek help with computer","confidence_score":0.00010471433},{"intent":"Confirm computer is silent","confidence_score":0.0012486882}]},{"text":"Let me just check one thing again in that case. So you're up to date. So this is all this is all very relative to the Windows activation. It's a 16 gig RAM. It should the 16 gig RAM, it should be running a lot better than that. Okay.","start_word":1739,"end_word":1787,"intents":[{"intent":"Check data","confidence_score":0.0011370078}]},{"text":"that's got to do with your processor. So Perfect.","start_word":1832,"end_word":1840,"intents":[{"intent":"Check vps processor","confidence_score":0.00005906644}]},{"text":"I totally see it on. It's like it freezes for a little while, and it just picks up again. So you should you should have that on. Hence, the Now you're gonna have to get this that fixed or you're running high risks. Absolutely nothing wrong with your Internet.","start_word":1865,"end_word":1913,"intents":[{"intent":"Fix problem","confidence_score":0.009267212}]},{"text":"Absolutely nothing wrong with your Internet. Where's your See, what what is it?","start_word":1908,"end_word":1920,"intents":[{"intent":"Check internet","confidence_score":0.053195637}]},{"text":"How do you buy oh, no. No.","start_word":1956,"end_word":1962,"intents":[{"intent":"Purchase software","confidence_score":0.00008860233}]},{"text":"So you got here you got a code X06. That's gonna be You get a new license here.","start_word":2060,"end_word":2077,"intents":[{"intent":"Get new license","confidence_score":0.32481015}]},{"text":"This is your portal for it. I don't know if you've ever used this this before. I used to pay the the invoice. Alright.","start_word":2114,"end_word":2137,"intents":[{"intent":"Show portal","confidence_score":0.13003905}]},{"text":"But you can also just check out how much Internet you're using. Alright?","start_word":2138,"end_word":2150,"intents":[{"intent":"Check internet usage","confidence_score":0.53663224}]},{"text":"And this graph here, you will see if there's any jitters. It'll tell you.","start_word":2167,"end_word":2180,"intents":[{"intent":"Assist customer with jitters","confidence_score":5.1772023e-8}]},{"text":"You can add new products here. If you wanna change products or speeds, whatever, it's all there for you.","start_word":2331,"end_word":2349,"intents":[{"intent":"Add new products","confidence_score":0.13568607}]},{"text":"But get the Windows activated, please, Andrew. Otherwise, you're really running I'm gonna log out. You're you're lucky you haven't been hit with any viruses or anything like that. Yeah.","start_word":2356,"end_word":2385,"intents":[{"intent":"Activate windows","confidence_score":0.22108081}]},{"text":"You don't need to reactivate it. So that's giving you a Windows what do you call it?","start_word":2409,"end_word":2425,"intents":[{"intent":"Activate windows platform","confidence_score":0.00086149323}]},{"text":"So that's giving you a Windows what do you call it?","start_word":2414,"end_word":2424,"intents":[{"intent":"Provide information on activating windows license","confidence_score":0.0035007934}]},{"text":"thing the thing though is I'm not sure what the benefits of activating it is. I just thought you just so you can change it back on the computer. Like, I don't see what the what you gain from actually activating it. Are you serious?","start_word":2439,"end_word":2483,"intents":[{"intent":"Explain benefits of activating windows license","confidence_score":0.003538821}]},{"text":"Are you serious?","start_word":2481,"end_word":2483,"intents":[{"intent":"Assist with activation","confidence_score":0.0006419469}]},{"text":"Okay.","start_word":2671,"end_word":2671,"intents":[{"intent":"Report computer problems","confidence_score":0.00015932866}]},{"text":"Well, what's I'm wanting going on to is your your Windows is not activated. So it's not allowing your your PC to work at full strength. But do you I think there's a possibility that disconnection issue too is related to Windows not being activated.","start_word":2851,"end_word":2895,"intents":[{"intent":"Fix computer disconnection","confidence_score":0.0003880748}]}]},"sentiments":{"segments":[{"text":"Good afternoon, Airtel. Good afternoon. This is Andrew speaking. Good afternoon, I'm trying Andrew. to How are you? yeah.","start_word":0,"end_word":18,"sentiment":"neutral","sentiment_score":0.22414088249206543},{"text":"Good.","start_word":19,"end_word":19,"sentiment":"positive","sentiment_score":0.3735496997833252},{"text":"How are you? I need a holiday, mate. How can I help you? Well, hopefully, I'll be too troublesome. I'm just calling out because I have I've experienced some Internet issues Yep. on my computer. I'm wondering if you can help me out. So what has happened is that the Internet connection is good, but every every thirty seconds or or minute or so, it cuts off for, like, a couple seconds, and then it goes back again. Normally, it's not a problem. It just gets annoying when you want No. to No.","start_word":20,"end_word":112,"sentiment":"neutral","sentiment_score":-0.1198490634560585},{"text":"That's watch that something is a live.","start_word":113,"end_word":119,"sentiment":"negative","sentiment_score":-0.33659911155700684},{"text":"problem.","start_word":120,"end_word":120,"sentiment":"neutral","sentiment_score":-0.2860863208770752},{"text":"That that's a big problem.","start_word":121,"end_word":125,"sentiment":"negative","sentiment_score":-0.4297758936882019},{"text":"I'm gonna give you a mobile number, 0403. Give me one second while I talk. And I need you to send me a speed test on that because this might be a network issue. 0403763 Seven six three seven four four. 744. Now your your Okay. speed is the twenty five five. How many devices do you have online at the same time? Do you know? Right now, it's just my phone, my computer. Okay. Well, that's nothing. That should be I assume you gotta use three to five devices. I mean, unless you got a couple of TV streaming and stuff like that, it's different. No. Alright. We don't. Can you send you got a laptop. Right? Is there no. Is there a desktop? Desktop. Okay. On your desktop. Can you open up your Chrome? Yep. And in the URL, I want you to type in speedtest.net. It's speedtest, all 1 word,.net. And you get the Oopla app coming up or the Oopla site, which is the the global testing site for any sort of lagging and stuff like that. If there's any lagging or Yes. any speed, it'll save on that. So if you can take do that on your PC and just take a photo of the whole screen, or you can send the actual link if you want. Up to you. But, yeah, if you just take a photo, that's enough. I should be able to look at that, and it Do could you be do you want me to run the speed test? sorry? Did you want me to run the speed test? I just Yeah. have Yeah. it Yeah. Definitely. okay. 100%. Okay. Run a speed test and let's have a look at your statistics. Your statistics is telling me so today's the twenty first. So today you've used very little Internet under five gigs by the looks of it. Yeah. I just got back on work. That that's probably why. Okay. So you'll you'll build that up later on. That's alright. Now it's telling me daily average graph 24 for that. So it's telling me Same so per second, you get ninety six zero point nine. That's a 0.9 Mbps Mbps. Alright. So if you happen to do that speedtest.net, run me one one or two tests and just take a photo and send it to that number I gave you. If you don't mind, that'd be much appreciated. Yep. I just And did this the bill sorry? now. I'll just no. I I just did I just did a test after this snippet. I'll just send it over to you now. Yeah. Do you have TeamViewer installed in your PC? TeamViewer for support. So that way, we can run some tests directly from here. I mean, it'd be a lot better if we can do it that way. So that way, we can check out your your we can also check out your CPE to see if there's any battle loss lose loss anywhere during the packages going backwards and forwards. Yeah. I can download TeamViewer. You're just downloading right now. It's just loading. Yeah. Just download What it for support purposes only. yeah. Do you wanna keep waiting? It's already 20 Yeah. percent. Yeah. I Yeah. think you Yeah. No. No. I'll wait. That's not a problem. I'll just put you on speaker. Is that alright? yeah.","start_word":126,"end_word":691,"sentiment":"neutral","sentiment_score":0.05310275886115674},{"text":"That's fine.","start_word":692,"end_word":693,"sentiment":"positive","sentiment_score":0.445014089345932},{"text":"What do you normally use the Internet for, if you don't mind me asking? Gaming, watching videos. Yeah. So mostly leisure. Internet doesn't really affect, like, browsing and that kind of thing. Yeah. Yeah. Twenty five five for gaming is not a highly recommended speed. But anyway It's been it's oh, seriously. been there's been no issues pretty much this entire time. It's I think when the GeoIP update came through, that thing started to get a little weird. No. I got nothing to do with the IP anymore. That's all sorted. Nothing to do with the IP. This will have this seems to be a network issue. You're you're communicating from where about are you in Australia? You're in I'm in Canberra. okay. So you're communicating with the in in Melbourne, which is not a problem. Your MS your MS is 21, so that's very good. Your download space is 33. It should be 25, mate. That's too much. Don't have to work have a word for the boss about that. Yeah. No. That's all good. Then you are. Once you have that ready, I'll just leave the partner ID, and then it'll ask me for the password Yeah. and a lot of things. Yeah. I've got it. I'll be following me now. The Yeah. ID Just send me a a is screenshot of that so I can use it. Send me a photo of that. That way, you don't have to tell it to oh, me. yes. Oh, yeah. Yeah. Let me send it. Jesus. Thirty three dot nine. That's all. So how do you know it's dropping out? The Internet goes to one bar. Yeah. But that's a Wi Fi issue. Wi Fi is you can't really rely too much on your Wi Fi because it could be something interfere with a signal inside or outside or something like that. I think it might also be something you might this specific computer because the other devices don't seem to have this this issue. It's just this Alright. computer in the entire household. Let's just see what you got there, mate. Give me a chance. Can you also send me a photo of the sticker underneath your router so I can just check your router out, please? Yeah. Can you look at my screen now? It says for the moment, it was one bar again. It just Okay. goes I'm in. up I and mean, down. I'm just Yeah. gonna I'll check all that. Alright. Yeah. Now you got a couple of buzz, but that's your Wi Fi. Doesn't it shouldn't have anything to do with any dropouts or anything like that. Okay? Also, Yeah. Okay. with your your PC, if you're not that far from your router, see if you can just get a dot able from the PC directly to the router.","start_word":694,"end_word":1169,"sentiment":"neutral","sentiment_score":0.009745700158151417},{"text":"Alright. So that speakers you got here, that's that's that's perfect.","start_word":1170,"end_word":1180,"sentiment":"positive","sentiment_score":0.5867651104927063},{"text":"Mhmm. Okay. Let me just see something here. I just wanna do something. Okay. They've got more up there. Let's go with this. Okay. So you got the a x 3,000. Yeah.","start_word":1181,"end_word":1212,"sentiment":"neutral","sentiment_score":0.04627345502376557},{"text":"This computer is very silent.","start_word":1213,"end_word":1217,"sentiment":"negative","sentiment_score":-0.3337472379207611},{"text":"I see.","start_word":1218,"end_word":1219,"sentiment":"neutral","sentiment_score":-0.2799214720726013},{"text":"Now there's something wrong with your PC, man.","start_word":1220,"end_word":1227,"sentiment":"negative","sentiment_score":-0.4152606725692749},{"text":"K. This will tell me if there's any any profits. Okay. Now you can just have a look. We did a ping eight point eight point eight point eight. Right? Mhmm. Okay. You got 64 bits at twenty eight point one seven one milliseconds. And if you go all the way down, which got ping pink statistics, you got five packets transmitted, five packets received, and zero package lost. So there's nothing wrong with the Internet. There's no absolutely no no dropping. The other ones, it will tell me here if there's been any package losses. So this is a a round trip here. So it's we're talking about milliseconds, you know, like, faster than blinking the blink of an eye. One last thing I wanna do for you that, Mark. I just wanna check where are we all there. Settings. Assistant. Well, you got a man, there's definitely something wrong with you. You got a you got a Ram of 16 gigs. You see that? Mhmm. So why is your your graphics card's 12 gig. Your installed RAM is 16 gig. Your storage is 1.36 terabyte. There's something wrong with your your your your PC. It should be running a lot faster than that. It should be click click click click. Yeah. Now I don't wanna run any other tests from here. Let's say let's go. See, Canberra is it's taking its time. Now there's only three. Okay. That's weird. It was five before. Plus your Windows is not active. You need to activate your Windows. Does that do anything? Yeah. Well, it's it makes your Windows work a lot better than it's copy. That's why it's not working properly. This is only recent, though. Like, I had my computer without Windows activated for a while now. Yeah.","start_word":1228,"end_word":1526,"sentiment":"neutral","sentiment_score":-0.06117667449345457},{"text":"Well, if you had that problem, you're gonna have these issues. You're gonna have a lot of security issues. You could have some malware in that goes into your system that slows it right down.","start_word":1527,"end_word":1561,"sentiment":"negative","sentiment_score":-0.41845816373825073},{"text":"Yeah. Definitely definitely definitely definitely an issue there. Yeah. There's a there's yeah. I think about 41. I I think it might be your your megahertz, your screen megahertz that could be an issue. Yeah. Because your your speed's perfect. There's nothing wrong with your speed. There's no dropouts. There was no package last year.","start_word":1562,"end_word":1616,"sentiment":"neutral","sentiment_score":0.03031289204955101},{"text":"So that's all good there.","start_word":1617,"end_word":1621,"sentiment":"positive","sentiment_score":0.3881050646305084},{"text":"You can even trace the route if you want.","start_word":1622,"end_word":1630,"sentiment":"neutral","sentiment_score":0.23419272899627688},{"text":"That was that was pretty pretty fast.","start_word":1631,"end_word":1637,"sentiment":"positive","sentiment_score":0.351972371339798},{"text":"So definitely not an issue with the router or the Internet. Yeah. I suspect that the issue related to this specific device because it's the only device that has issues. But then the question is what what can be done to diagnose what's wrong with this computer? Look. I'm not you need to where did you buy it from? How long have you had it for? I've had it for, I think, two years. Well, number one, is it still under warranty? That I'm not sure. Someone else bought this for me, so I didn't actually buy it myself. Yeah. Okay. Let me just check one thing again in that case. So you're up to date. So this is all this is all very relative to the Windows activation. It's a 16 gig RAM. It should the 16 gig RAM, it should be running a lot better than that. Okay. So you got a 3.7 gigahertz AMD, 64 bit operation, Windows Pro, blah, blah, blah, Microsoft agreement. Even though your Wi Fi's gone up and down, let's see how it goes up and down. Yeah. That's the It's what got to I've do noticed. that's got to do with your processor. So Perfect. you need to it's taking too long to change. Being a 16 gig ran, it should be working a lot faster than that. Yeah. I totally see it on. It's like it freezes for a little while, and it just picks up again. So you should you should have that on.","start_word":1638,"end_word":1891,"sentiment":"neutral","sentiment_score":-0.020532497996831035},{"text":"Hence, the Now you're gonna have to get this that fixed or you're running high risks.","start_word":1892,"end_word":1907,"sentiment":"negative","sentiment_score":-0.412828654050827},{"text":"Absolutely nothing wrong with your Internet. Where's your See, what what is it? You guys are having nothing installed in this computer. Alright. Let me just one one other thing is that I'll I'll let you go. Right? Activation. Do you have a product key for this? No. How do you buy oh, no. No.","start_word":1908,"end_word":1962,"sentiment":"neutral","sentiment_score":-0.1040748879313469},{"text":"No. I'm not gonna get upset with you, but if you were here, I'd slap you.","start_word":1963,"end_word":1978,"sentiment":"negative","sentiment_score":-0.4212442636489868},{"text":"Yeah.","start_word":1979,"end_word":1979,"sentiment":"neutral","sentiment_score":-0.2640033960342407},{"text":"Because you you should not buy anything, especially with Windows, without the activation license. You're you're actually putting your your whole computer at risk because if the if the hardware is run by apps, by software and stuff like that, and if they're not working properly, let's say they're not working the fans properly or whatever, your whole your whole PC can burn down. Because those those processes, mate, they're very hot, and they're on a very, very high voltage.","start_word":1980,"end_word":2059,"sentiment":"negative","sentiment_score":-0.4919050931930542},{"text":"So you got here you got a code X06. That's gonna be You get a new license here. So that's something you're gonna have to do, mate. But it's up to you.","start_word":2060,"end_word":2091,"sentiment":"neutral","sentiment_score":0.03420028300024569},{"text":"I can do it for you.","start_word":2092,"end_word":2097,"sentiment":"positive","sentiment_score":0.3775052428245544},{"text":"Do Yeah. you have to log in to your I wanna show you something. Hang on. This is your portal for it. I don't know if you've ever used this this before. I used to pay the the invoice. Alright. But you can also just check out how much Internet you're using. Alright? And So this is gonna give you your total usage, download, upload, and stuff like that. And this graph here, you will see if there's any jitters. It'll tell you. It'll come up here. Okay. So you're in speed 24. Yep.","start_word":2098,"end_word":2191,"sentiment":"neutral","sentiment_score":0.09777484089136124},{"text":"So that's all good. It gives you your average and your last usage and stuff like that.","start_word":2192,"end_word":2208,"sentiment":"positive","sentiment_score":0.43995994329452515},{"text":"So these are all averages. But if it was a jitter or a package loss in here somewhere, it'll come up here. It'll come up in that section and tell you. And also here here where it's got errors. There's no errors there. Right. So so you got all the information here in this graph. And if there's any dropout, it'll tell you here. It'll it'll it'll tell you error 1234, and if you click on it, it'll tell you what it is.","start_word":2209,"end_word":2291,"sentiment":"neutral","sentiment_score":0.10266086459159852},{"text":"So this this I think it's pretty complete if you wanna use that. So well, you know how to use all the other stuff, so it doesn't matter.","start_word":2292,"end_word":2319,"sentiment":"positive","sentiment_score":0.5516769886016846},{"text":"So that's it there. Also, so that's what you have there. You can add new products here. If you wanna change products or speeds, whatever, it's all there for you. That's pretty much it for that. But get the Windows activated, please, Andrew. Otherwise, you're really running I'm gonna log out. You're you're lucky you haven't been hit with any viruses or anything like that. Yeah. So Okay. Gotcha. back to where you Yeah. brought us from. Because normally, once you activate your Windows, you're saturating for life. You don't need to reactivate it. So that's giving you a Windows what do you call it? A Windows thing that's not valid. So you need to Yeah. let The them. thing the thing though is I'm not sure what the benefits of activating it is. I just thought you just so you can change it back on the computer. Like, I don't see what the what you gain from actually activating it. Are you serious?","start_word":2320,"end_word":2483,"sentiment":"neutral","sentiment_score":-0.01824431412103699},{"text":"I am serious. That's like I that's really don't like drive understand that's it. like driving a car without a license.","start_word":2484,"end_word":2504,"sentiment":"negative","sentiment_score":-0.4837144911289215},{"text":"Oh, You he you would need send to and me your more your help, though. computer, your PC should've come with an activated Windows Windows platform and it it didn't. That's why you got the so you win anyway, look, I'm just you do what you want. I'm not forcing you. It's up to you to Oh, no. do what I you I want. I'm very interested in learning educating myself about this. So, yeah, if you are willing to just show be more than me why it is important Oh, to activate look. I'm Windows.","start_word":2505,"end_word":2600,"sentiment":"neutral","sentiment_score":0.0520833320915699},{"text":"happy to help you all the way.","start_word":2601,"end_word":2607,"sentiment":"positive","sentiment_score":0.5783607959747314},{"text":"That's not a problem. You need to activate your Windows. Otherwise, you you got no protection. Even though it says you updates and all that, your Windows license is not so if anything happens, hopefully, not if you if anything happens, you can't claim on it, your PC breaks down or whatever, and you got no support from Microsoft without a active license. Okay. So once you get your license, Microsoft can help you with you with diagnosing problems. Look. If you wanna upgrade and activate your license, let me know. I can help you get one and activate it for you. That's not a problem. Gotcha. How do you do more research into into this just to find out what what it's all about? Yeah. You could you Also, could just I will Google and everything and ask whatever questions you want yeah. to Google, Yeah. and they'll they'll reply Yeah. to you.","start_word":2608,"end_word":2761,"sentiment":"neutral","sentiment_score":0.05571169778704643},{"text":"It's is that I'm also afraid that this computer itself is already breaking down. Like, for example, with this current issue with the Internet, it's like, I don't want to spend money on something that's already breaking.","start_word":2762,"end_word":2798,"sentiment":"negative","sentiment_score":-0.3834756725543254},{"text":"That's, yep, my other concern. Yeah. The thing is you you brought a 16 gig RAM. You've only had it for two years. 16 gig RAM should last you for at least ten years or more. So Yeah. Yes. You I'm know what not I mean? quite sure what's going on here. Well, what's I'm wanting going on to is your your Windows is not activated. So it's not allowing your your PC to work at full strength.","start_word":2799,"end_word":2876,"sentiment":"neutral","sentiment_score":-0.1503303349018097},{"text":"But do you I think there's a possibility that disconnection issue too is related to Windows not being activated.","start_word":2877,"end_word":2895,"sentiment":"negative","sentiment_score":-0.3867895305156708},{"text":"Windows has to be activated at all times. You can I had a I had one of my colleagues using a a computer that was not activated?","start_word":2896,"end_word":2922,"sentiment":"neutral","sentiment_score":-0.2089889496564865},{"text":"They almost got sacked because it it runs a high risk on the actual network itself within the company.","start_word":2923,"end_word":2941,"sentiment":"negative","sentiment_score":-0.518464207649231},{"text":"So you got your intranet.","start_word":2942,"end_word":2946,"sentiment":"neutral","sentiment_score":-0.30460822582244873},{"text":"So everybody's running on that intranet network and you got somebody that's not using a licensed Windows, Microsoft Windows, well then that's high risk.","start_word":2947,"end_word":2970,"sentiment":"negative","sentiment_score":-0.37747257947921753},{"text":"And then as I said to you before, all your hardware has what they call a firmware and and a software to let's say a driver. You know what a driver is. Right? Not exactly. Well, a drive a driver is a it's like a software that that driver, if it's not working properly, the hardware that's installed in your computer is not gonna be working properly. Right. Gotcha. And So then initially, the drivers, drive the they're house. they're not Okay. they're not being updated, whatever and stuff like that.","start_word":2971,"end_word":3061,"sentiment":"neutral","sentiment_score":-0.21811455488204956},{"text":"Because, I mean, you're always gonna receive updates from Windows, but they're gonna be worthless to you if you're if you're running a computer without a Windows license.","start_word":3062,"end_word":3089,"sentiment":"negative","sentiment_score":-0.4124739468097687},{"text":"Okay.","start_word":3090,"end_word":3090,"sentiment":"neutral","sentiment_score":0.0304577574133873},{"text":"Thank you very much for bringing this to my awareness.","start_word":3091,"end_word":3100,"sentiment":"positive","sentiment_score":0.4136217832565307},{"text":"I will look into this a bit more. Alright. No problem. If you need any further help, just text assistance to that mobile number I gave you. That's 247. Alright? Yeah.","start_word":3101,"end_word":3131,"sentiment":"neutral","sentiment_score":0.13033361684891484},{"text":"Appreciate that. Thank you very much. Alright. Have a good afternoon. Bye.","start_word":3132,"end_word":3143,"sentiment":"positive","sentiment_score":0.6813355684280396},{"text":"You too. Bye.","start_word":3144,"end_word":3146,"sentiment":"neutral","sentiment_score":0.2490171194076538}],"average":{"sentiment":"neutral","sentiment_score":-0.027072673593293684}}}}