{"metadata":{"transaction_key":"deprecated","request_id":"01a0c817-3e4d-7be1-97b4-dce0d445d289","sha256":"f9c0770345a6825c906ad2e89c84f846858099c721952dddd982baac837dc71f","created":"2026-09-22T07:49:22.714Z","duration":42.83994,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":117,"output_tokens":72},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":125,"output_tokens":125},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":125,"output_tokens":10}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, mister Tayaman. We sent you an email in reference with our response about your request, and we really would love to talk to you over the phone. At your earliest convenience, please give us a call. If not today, tomorrow, we're open from 9AM to 6PM. We are looking forward to speak to you. Thank you, and have a good one.","confidence":0.99902344,"words":[{"word":"hi","start":13.745,"end":13.985001,"confidence":0.9980469,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.212632417678833},{"word":"mister","start":13.985001,"end":14.485001,"confidence":0.99194336,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.16104789078235626},{"word":"tayaman","start":14.625,"end":15.125,"confidence":0.74853516,"punctuated_word":"Tayaman.","sentiment":"neutral","sentiment_score":0.18377992510795593},{"word":"we","start":15.505,"end":15.905001,"confidence":0.9970703,"punctuated_word":"We","sentiment":"positive","sentiment_score":0.3936682343482971},{"word":"sent","start":15.905001,"end":16.225,"confidence":0.99902344,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.23591917753219604},{"word":"you","start":16.225,"end":16.305,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.273161917924881},{"word":"an","start":16.305,"end":16.625,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.1979878544807434},{"word":"email","start":16.625,"end":17.105,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.22698016464710236},{"word":"in","start":17.105,"end":17.345,"confidence":0.99316406,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.2057339996099472},{"word":"reference","start":17.345,"end":17.845,"confidence":0.99902344,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":0.2534710168838501},{"word":"with","start":18.225,"end":18.625,"confidence":0.99902344,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.361340194940567},{"word":"our","start":18.625,"end":19.025,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.233115091919899},{"word":"response","start":19.025,"end":19.525,"confidence":0.99902344,"punctuated_word":"response","sentiment":"neutral","sentiment_score":0.1946238279342651},{"word":"about","start":19.744999,"end":20.065,"confidence":0.99902344,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.2476392686367035},{"word":"your","start":20.065,"end":20.385,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2777606248855591},{"word":"request","start":20.385,"end":20.885,"confidence":0.92041016,"punctuated_word":"request,","sentiment":"neutral","sentiment_score":0.23886294662952423},{"word":"and","start":22.145,"end":22.645,"confidence":0.99609375,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.40848973393440247},{"word":"we","start":22.785,"end":23.105,"confidence":1.0,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.6228022575378418},{"word":"really","start":23.105,"end":23.425,"confidence":0.99902344,"punctuated_word":"really","sentiment":"positive","sentiment_score":0.6717877984046936},{"word":"would","start":23.425,"end":23.665,"confidence":1.0,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.6368847489356995},{"word":"love","start":23.665,"end":24.064999,"confidence":1.0,"punctuated_word":"love","sentiment":"positive","sentiment_score":0.689228892326355},{"word":"to","start":24.064999,"end":24.225,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.594672679901123},{"word":"talk","start":24.225,"end":24.465,"confidence":1.0,"punctuated_word":"talk","sentiment":"positive","sentiment_score":0.6322816014289856},{"word":"to","start":24.465,"end":24.625,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.6926606893539429},{"word":"you","start":24.625,"end":24.865,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6117230653762817},{"word":"over","start":24.865,"end":25.185,"confidence":1.0,"punctuated_word":"over","sentiment":"positive","sentiment_score":0.6900687217712402},{"word":"the","start":25.185,"end":25.345001,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.6325875520706177},{"word":"phone","start":25.345001,"end":25.845001,"confidence":0.99902344,"punctuated_word":"phone.","sentiment":"positive","sentiment_score":0.5321329832077026},{"word":"at","start":26.72,"end":26.96,"confidence":1.0,"punctuated_word":"At","sentiment":"neutral","sentiment_score":0.14197298884391785},{"word":"your","start":26.96,"end":27.2,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2060324400663376},{"word":"earliest","start":27.2,"end":27.7,"confidence":1.0,"punctuated_word":"earliest","sentiment":"neutral","sentiment_score":0.16961103677749634},{"word":"convenience","start":27.76,"end":28.26,"confidence":0.99902344,"punctuated_word":"convenience,","sentiment":"neutral","sentiment_score":0.1962135434150696},{"word":"please","start":28.88,"end":29.36,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.1430671513080597},{"word":"give","start":29.36,"end":29.6,"confidence":0.99902344,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.15936008095741272},{"word":"us","start":29.6,"end":29.84,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.17219004034996033},{"word":"a","start":29.84,"end":30.0,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.19164609909057617},{"word":"call","start":30.0,"end":30.5,"confidence":0.8156738,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.18664392828941345},{"word":"if","start":30.72,"end":30.96,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.022873088717460632},{"word":"not","start":30.96,"end":31.2,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.03265510872006416},{"word":"today","start":31.2,"end":31.7,"confidence":0.95654297,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":0.013104274868965147},{"word":"tomorrow","start":31.92,"end":32.42,"confidence":0.8483887,"punctuated_word":"tomorrow,","sentiment":"neutral","sentiment_score":0.059382449835538864},{"word":"we're","start":32.88494,"end":33.20494,"confidence":0.9736328,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.0866156667470932},{"word":"open","start":33.20494,"end":33.60494,"confidence":1.0,"punctuated_word":"open","sentiment":"neutral","sentiment_score":0.1136084645986557},{"word":"from","start":33.60494,"end":34.00494,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.10657168924808502},{"word":"9am","start":34.00494,"end":35.12494,"confidence":0.9995117,"punctuated_word":"9AM","sentiment":"neutral","sentiment_score":0.12801764905452728},{"word":"to","start":35.12494,"end":35.36494,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.17293773591518402},{"word":"6pm","start":35.36494,"end":36.26494,"confidence":0.9992676,"punctuated_word":"6PM.","sentiment":"neutral","sentiment_score":0.13942712545394895},{"word":"we","start":36.88494,"end":36.96494,"confidence":1.0,"punctuated_word":"We","sentiment":"positive","sentiment_score":0.5451990365982056},{"word":"are","start":36.96494,"end":37.12494,"confidence":0.53515625,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.5730392932891846},{"word":"looking","start":37.12494,"end":37.52494,"confidence":1.0,"punctuated_word":"looking","sentiment":"positive","sentiment_score":0.6385852694511414},{"word":"forward","start":37.52494,"end":38.02494,"confidence":0.9970703,"punctuated_word":"forward","sentiment":"positive","sentiment_score":0.6675453782081604},{"word":"to","start":38.16494,"end":38.32494,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5211163759231567},{"word":"speak","start":38.32494,"end":38.64494,"confidence":0.99902344,"punctuated_word":"speak","sentiment":"positive","sentiment_score":0.600791335105896},{"word":"to","start":38.64494,"end":38.724937,"confidence":0.9980469,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.6638437509536743},{"word":"you","start":38.724937,"end":39.224937,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5735937356948853},{"word":"thank","start":39.28494,"end":39.52494,"confidence":0.9892578,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8347494006156921},{"word":"you","start":39.52494,"end":39.68494,"confidence":0.8869629,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.8154971599578857},{"word":"and","start":39.68494,"end":39.84494,"confidence":0.99902344,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.7370330095291138},{"word":"have","start":39.84494,"end":40.084938,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.7145155072212219},{"word":"a","start":40.084938,"end":40.16494,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.7615374326705933},{"word":"good","start":40.16494,"end":40.404938,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.717915952205658},{"word":"one","start":40.404938,"end":40.904938,"confidence":1.0,"punctuated_word":"one.","sentiment":"positive","sentiment_score":0.4688689112663269}],"paragraphs":{"transcript":"\nHi, mister Tayaman. We sent you an email in reference with our response about your request, and we really would love to talk to you over the phone. At your earliest convenience, please give us a call. If not today, tomorrow, we're open from 9AM to 6PM. We are looking forward to speak to you.\n\nThank you, and have a good one.","paragraphs":[{"sentences":[{"text":"Hi, mister Tayaman.","start":13.745,"end":15.125,"sentiment":"neutral","sentiment_score":0.18582007785638174},{"text":"We sent you an email in reference with our response about your request, and we really would love to talk to you over the phone.","start":15.505,"end":25.845001,"sentiment":"positive","sentiment_score":0.4302234017848969},{"text":"At your earliest convenience, please give us a call.","start":26.72,"end":30.5,"sentiment":"neutral","sentiment_score":0.1740819232331382},{"text":"If not today, tomorrow, we're open from 9AM to 6PM.","start":30.72,"end":36.26494,"sentiment":"neutral","sentiment_score":0.0875193253159523},{"text":"We are looking forward to speak to you.","start":36.88494,"end":39.224937,"sentiment":"positive","sentiment_score":0.597964271903038}],"sentiment":"positive","sentiment_score":0.33706709119406614,"num_words":55,"start":13.745,"end":39.224937},{"sentences":[{"text":"Thank you, and have a good one.","start":39.28494,"end":40.904938,"sentiment":"positive","sentiment_score":0.7214453390666417}],"sentiment":"positive","sentiment_score":0.7214453390666417,"num_words":7,"start":39.28494,"end":40.904938}]}}]},{"alternatives":[{"transcript":"Your call has been forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","confidence":1.0,"words":[{"word":"your","start":0.16,"end":0.24,"confidence":0.9135742,"punctuated_word":"Your","sentiment":"negative","sentiment_score":-0.5224037766456604},{"word":"call","start":0.24,"end":0.39999998,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.5551555156707764},{"word":"has","start":0.39999998,"end":0.71999997,"confidence":1.0,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.5421413779258728},{"word":"been","start":0.71999997,"end":0.88,"confidence":1.0,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.543084979057312},{"word":"forwarded","start":0.88,"end":1.36,"confidence":1.0,"punctuated_word":"forwarded","sentiment":"negative","sentiment_score":-0.5360491275787354},{"word":"to","start":1.36,"end":1.5999999,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5421094298362732},{"word":"voice","start":1.5999999,"end":1.8399999,"confidence":0.9970703,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.6557245850563049},{"word":"mail","start":1.8399999,"end":2.34,"confidence":1.0,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.5408987998962402},{"word":"the","start":2.3999999,"end":2.56,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.4744766354560852},{"word":"person","start":2.56,"end":2.8799999,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5602856278419495},{"word":"you","start":2.8799999,"end":3.04,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.5006006360054016},{"word":"are","start":3.04,"end":3.1999998,"confidence":0.8364258,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.42242833971977234},{"word":"trying","start":3.1999998,"end":3.52,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.46895331144332886},{"word":"to","start":3.52,"end":3.6,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5206007361412048},{"word":"reach","start":3.6,"end":3.9199998,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.558096170425415},{"word":"is","start":3.9199998,"end":4.08,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5697172284126282},{"word":"not","start":4.08,"end":4.3199997,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.523281991481781},{"word":"available","start":4.3199997,"end":4.8199997,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.5694812536239624},{"word":"at","start":5.04,"end":5.2799997,"confidence":1.0,"punctuated_word":"At","sentiment":"neutral","sentiment_score":-0.23672446608543396},{"word":"the","start":5.2799997,"end":5.3599997,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.21142461895942688},{"word":"tone","start":5.3599997,"end":5.8599997,"confidence":0.99853516,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":-0.17962464690208435},{"word":"please","start":5.92,"end":6.24,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.248651459813118},{"word":"record","start":6.24,"end":6.56,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.2510097920894623},{"word":"your","start":6.56,"end":6.72,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.22588486969470975},{"word":"message","start":6.72,"end":7.22,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.24696901440620425},{"word":"when","start":7.44,"end":7.6,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.1681343913078308},{"word":"you","start":7.6,"end":7.7599998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2235964983701706},{"word":"have","start":7.7599998,"end":8.0,"confidence":0.9970703,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1790638417005539},{"word":"finished","start":8.0,"end":8.4,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.14054390788078308},{"word":"recording","start":8.4,"end":8.9,"confidence":0.99902344,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.21381621062755585},{"word":"you","start":8.96,"end":9.12,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.24703197181224823},{"word":"may","start":9.12,"end":9.28,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.2349616438150406},{"word":"hang","start":9.28,"end":9.5199995,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.19349488615989685},{"word":"up","start":9.5199995,"end":10.0199995,"confidence":0.99902344,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.24491435289382937}],"paragraphs":{"transcript":"\nYour call has been forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.16,"end":2.34,"sentiment":"negative","sentiment_score":-0.5546959489583969},{"text":"The person you are trying to reach is not available.","start":2.3999999,"end":4.8199997,"sentiment":"negative","sentiment_score":-0.5167921930551529},{"text":"At the tone, please record your message.","start":5.04,"end":7.22,"sentiment":"neutral","sentiment_score":-0.22861269542149135},{"text":"When you have finished recording, you may hang up.","start":7.44,"end":10.0199995,"sentiment":"neutral","sentiment_score":-0.20506196717421213}],"sentiment":"negative","sentiment_score":-0.38386282631579566,"num_words":34,"start":0.16,"end":10.0199995}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your call has been forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n\nChannel 0: Hi, mister Tayaman. We sent you an email in reference with our response about your request, and we really would love to talk to you over the phone. At your earliest convenience, please give us a call. If not today, tomorrow, we're open from 9AM to 6PM. We are looking forward to speak to you.\n\nThank you, and have a good one.","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.16,"end":2.34,"sentiment":"negative","sentiment_score":-0.5546959489583969},{"text":"The person you are trying to reach is not available.","start":2.3999999,"end":4.8199997,"sentiment":"negative","sentiment_score":-0.5167921930551529},{"text":"At the tone, please record your message.","start":5.04,"end":7.22,"sentiment":"neutral","sentiment_score":-0.22861269542149135},{"text":"When you have finished recording, you may hang up.","start":7.44,"end":10.0199995,"sentiment":"neutral","sentiment_score":-0.20506196717421213}],"sentiment":"negative","sentiment_score":-0.38386282631579566,"channel":1,"num_words":34,"start":0.16,"end":10.0199995},{"sentences":[{"text":"Hi, mister Tayaman.","start":13.745,"end":15.125,"sentiment":"neutral","sentiment_score":0.18582007785638174},{"text":"We sent you an email in reference with our response about your request, and we really would love to talk to you over the phone.","start":15.505,"end":25.845001,"sentiment":"positive","sentiment_score":0.4302234017848969},{"text":"At your earliest convenience, please give us a call.","start":26.72,"end":30.5,"sentiment":"neutral","sentiment_score":0.1740819232331382},{"text":"If not today, tomorrow, we're open from 9AM to 6PM.","start":30.72,"end":36.26494,"sentiment":"neutral","sentiment_score":0.0875193253159523},{"text":"We are looking forward to speak to you.","start":36.88494,"end":39.224937,"sentiment":"positive","sentiment_score":0.597964271903038}],"sentiment":"positive","sentiment_score":0.33706709119406614,"channel":0,"num_words":55,"start":13.745,"end":39.224937},{"sentences":[{"text":"Thank you, and have a good one.","start":39.28494,"end":40.904938,"sentiment":"positive","sentiment_score":0.7214453390666417}],"sentiment":"positive","sentiment_score":0.7214453390666417,"channel":0,"num_words":7,"start":39.28494,"end":40.904938}]},"summary":{"result":"success","short":"The customer's call was forwarded to voicemail as the representative they were trying to reach is not available. The representative left a message for the customer, stating that they received an email and would like to speak about their request over the phone. The representative provided the customer with the company's hours of operation and requested a call back as soon as possible."},"intents":{"segments":[{"text":"We sent you an email in reference with our response about your request, and we really would love to talk to you over the phone.","start_word":37,"end_word":61,"intents":[{"intent":"Send email in reference","confidence_score":0.000058751088}]},{"text":"At your earliest convenience, please give us a call. If not today, tomorrow, we're open from 9AM to 6PM. We are looking forward to speak to you. Thank you, and have a good one.","start_word":62,"end_word":95,"intents":[{"intent":"Request call back","confidence_score":0.055172093}]}]},"sentiments":{"segments":[{"text":"Your call has been forwarded to voice mail. The person you are trying to reach is not available.","start_word":0,"end_word":17,"sentiment":"negative","sentiment_score":-0.5358056426048279},{"text":"At the tone, please record your message. When you have finished recording, you may hang up. Hi, mister Tayaman.","start_word":18,"end_word":36,"sentiment":"neutral","sentiment_score":-0.10173895210027696},{"text":"We sent you an email in reference with our response about your request, and we really would love to talk to you over the phone.","start_word":37,"end_word":61,"sentiment":"positive","sentiment_score":0.426910400390625},{"text":"At your earliest convenience, please give us a call. If not today, tomorrow, we're open from 9AM to 6PM.","start_word":62,"end_word":80,"sentiment":"neutral","sentiment_score":0.12795451283454895},{"text":"We are looking forward to speak to you. Thank you, and have a good one.","start_word":81,"end_word":95,"sentiment":"positive","sentiment_score":0.679966151714325}],"average":{"sentiment":"neutral","sentiment_score":0.11347171020507812}}}}