{"metadata":{"transaction_key":"deprecated","request_id":"019e9579-6bbb-7682-aa1e-4e02c742d831","sha256":"e3d2f18484d9174907c8c2cb53eb694dad7f7fdfa41c23f09965ad3340c12e09","created":"2026-06-05T01:50:25.066Z","duration":41.831936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":56,"output_tokens":56},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":56,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Andrew. Cybersecurity.","confidence":0.96295834,"words":[{"word":"andrew","start":6.3999996,"end":6.8999996,"confidence":0.83989084,"punctuated_word":"Andrew.","sentiment":"neutral","sentiment_score":-0.0018893126398324969},{"word":"cybersecurity","start":8.16,"end":8.66,"confidence":0.96295834,"punctuated_word":"Cybersecurity.","sentiment":"neutral","sentiment_score":0.000378074764739722}],"paragraphs":{"transcript":"\nAndrew. Cybersecurity.","paragraphs":[{"sentences":[{"text":"Andrew.","start":6.3999996,"end":6.8999996,"sentiment":"neutral","sentiment_score":-0.0018893126398324969},{"text":"Cybersecurity.","start":8.16,"end":8.66,"sentiment":"neutral","sentiment_score":0.000378074764739722}],"sentiment":"neutral","sentiment_score":-0.0007556189375463874,"num_words":2,"start":6.3999996,"end":8.66}]}}]},{"alternatives":[{"transcript":"If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please","confidence":0.9997249,"words":[{"word":"if","start":0.16,"end":0.32,"confidence":0.54031885,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.039202459156513214},{"word":"you","start":0.32,"end":0.39999998,"confidence":0.99916196,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04884571582078934},{"word":"record","start":0.39999998,"end":0.79999995,"confidence":0.99370664,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.059814125299453735},{"word":"your","start":0.79999995,"end":0.96,"confidence":0.999858,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.03836015611886978},{"word":"name","start":0.96,"end":1.36,"confidence":0.99995756,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.050720468163490295},{"word":"and","start":1.36,"end":1.5999999,"confidence":0.9946403,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03871223330497742},{"word":"reason","start":1.5999999,"end":1.92,"confidence":0.9840693,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.030363688245415688},{"word":"for","start":1.92,"end":2.08,"confidence":0.99939847,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.03801107034087181},{"word":"calling","start":2.08,"end":2.56,"confidence":0.9984995,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.04829651117324829},{"word":"i'll","start":2.56,"end":2.72,"confidence":0.99992275,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.02661982551217079},{"word":"see","start":2.72,"end":2.96,"confidence":0.99996305,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.02826124057173729},{"word":"if","start":2.96,"end":3.12,"confidence":0.9996619,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.026130473241209984},{"word":"this","start":3.12,"end":3.28,"confidence":0.9999,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.036989469081163406},{"word":"person","start":3.28,"end":3.6,"confidence":0.9999031,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.0458667129278183},{"word":"is","start":3.6,"end":3.76,"confidence":0.99989724,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.029852770268917084},{"word":"available","start":3.76,"end":4.26,"confidence":0.99955004,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.036934178322553635},{"word":"thanks","start":13.759999,"end":14.259999,"confidence":0.9706326,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.2880656123161316},{"word":"please","start":14.4,"end":14.719999,"confidence":0.9968359,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.19109216332435608},{"word":"stay","start":14.719999,"end":14.96,"confidence":0.99980587,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.1577443778514862},{"word":"on","start":14.96,"end":15.12,"confidence":0.9996686,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.13467052578926086},{"word":"the","start":15.12,"end":15.2,"confidence":0.99788445,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.029607579112052917},{"word":"line","start":15.2,"end":15.7,"confidence":0.99983233,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.05715160071849823},{"word":"i'm","start":37.19,"end":37.35,"confidence":0.9946544,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4351526498794556},{"word":"sorry","start":37.35,"end":37.85,"confidence":0.9831841,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.46466630697250366},{"word":"this","start":37.91,"end":38.15,"confidence":0.99964154,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.694337010383606},{"word":"person","start":38.15,"end":38.39,"confidence":0.9998828,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.6193772554397583},{"word":"is","start":38.39,"end":38.55,"confidence":0.99994886,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.639684796333313},{"word":"not","start":38.55,"end":38.79,"confidence":0.9999734,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5961799025535583},{"word":"available","start":38.79,"end":39.29,"confidence":0.99985456,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.5269496440887451},{"word":"if","start":39.43,"end":39.51,"confidence":0.9997249,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.2711707353591919},{"word":"you","start":39.51,"end":39.67,"confidence":0.9999379,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.16904523968696594},{"word":"would","start":39.67,"end":39.83,"confidence":0.9999721,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.1723928302526474},{"word":"like","start":39.83,"end":40.07,"confidence":0.9999336,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.16907018423080444},{"word":"to","start":40.07,"end":40.15,"confidence":0.99961734,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1969381421804428},{"word":"leave","start":40.15,"end":40.309998,"confidence":0.99997854,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.19982704520225525},{"word":"an","start":40.309998,"end":40.47,"confidence":0.99987996,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.19481435418128967},{"word":"additional","start":40.47,"end":40.87,"confidence":0.99990606,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.19930139183998108},{"word":"message","start":40.87,"end":41.27,"confidence":0.9959636,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.26525717973709106},{"word":"please","start":41.27,"end":41.77,"confidence":0.9869251,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.1597672700881958}],"paragraphs":{"transcript":"\nIf you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry. This person is not available.\n\nIf you would like to leave an additional message, please","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.16,"end":4.26,"sentiment":"neutral","sentiment_score":-0.038936318596825004},{"text":"Thanks.","start":13.759999,"end":14.259999,"sentiment":"neutral","sentiment_score":0.2880656123161316},{"text":"Please stay on the line.","start":14.4,"end":15.7,"sentiment":"neutral","sentiment_score":-0.11405324935913086},{"text":"I'm sorry.","start":37.19,"end":37.85,"sentiment":"negative","sentiment_score":-0.4499094784259796},{"text":"This person is not available.","start":37.91,"end":39.29,"sentiment":"negative","sentiment_score":-0.6153057217597961}],"sentiment":"neutral","sentiment_score":-0.1683285964717125,"num_words":29,"start":0.16,"end":39.29},{"sentences":[{"text":"If you would like to leave an additional message, please","start":39.43,"end":41.77,"sentiment":"neutral","sentiment_score":-0.19975843727588655}],"sentiment":"neutral","sentiment_score":-0.19975843727588655,"num_words":10,"start":39.43,"end":41.77}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Andrew. Cybersecurity.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.16,"end":4.26,"sentiment":"neutral","sentiment_score":-0.038936318596825004}],"sentiment":"neutral","sentiment_score":-0.038936318596825004,"channel":1,"num_words":16,"start":0.16,"end":4.26},{"sentences":[{"text":"Andrew.","start":6.3999996,"end":6.8999996,"sentiment":"neutral","sentiment_score":-0.0018893126398324969},{"text":"Cybersecurity.","start":8.16,"end":8.66,"sentiment":"neutral","sentiment_score":0.000378074764739722}],"sentiment":"neutral","sentiment_score":-0.0007556189375463874,"channel":0,"num_words":2,"start":6.3999996,"end":8.66},{"sentences":[{"text":"Thanks.","start":13.759999,"end":14.259999,"sentiment":"neutral","sentiment_score":0.2880656123161316},{"text":"Please stay on the line.","start":14.4,"end":15.7,"sentiment":"neutral","sentiment_score":-0.11405324935913086},{"text":"I'm sorry.","start":37.19,"end":37.85,"sentiment":"negative","sentiment_score":-0.4499094784259796},{"text":"This person is not available.","start":37.91,"end":39.29,"sentiment":"negative","sentiment_score":-0.6153057217597961},{"text":"If you would like to leave an additional message, please","start":39.43,"end":41.77,"sentiment":"neutral","sentiment_score":-0.19975843727588655}],"sentiment":"neutral","sentiment_score":-0.27200576403866644,"channel":1,"num_words":23,"start":13.759999,"end":41.77}]},"summary":{"result":"success","short":"If you record your name and reason for calling, I'll see if this person is available. Andrew. Cybersecurity. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please"},"intents":{"segments":[{"text":"This person is not available.","start_word":26,"end_word":30,"intents":[{"intent":"Confirm availability","confidence_score":0.005342237}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Andrew. Cybersecurity. Thanks. Please stay on the line.","start_word":0,"end_word":23,"sentiment":"neutral","sentiment_score":-0.024750379845499992},{"text":"I'm sorry. This person is not available.","start_word":24,"end_word":30,"sentiment":"negative","sentiment_score":-0.5307517051696777},{"text":"If you would like to leave an additional message, please","start_word":31,"end_word":40,"sentiment":"neutral","sentiment_score":-0.21913783252239227}],"average":{"sentiment":"neutral","sentiment_score":-0.1623267446245466}}}}