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Good day. Good day. How are you? Shit.\n\nMy name is Raul. I'm looking for Ethan. Is Ethan around? Yeah. He yes.\n\nI've got his email address, but I was just I was just trying to see if I could speak to him. Yeah. No problem. My name is Rahul, spelled as r a h u l, and I'm and I'm calling from Technowand, t e c h n o w a n d. We have spoken we have spoken to Ethan and Haley and Warren.\n\nI'm just chasing up on on an email, basically. Yeah? Yep. Yeah. Yeah.\n\nNo problem. Yes. Yeah. I think. Yep.\n\nYep. Yep. Yeah. One second. Zero eight seven zero seven three.\n\nYep. Yep. Apologies. Nine three. 922.\n\nI repeat, 087 093900 2. Perfect. I'll save that number on my end as well so I don't yeah. Yeah. And may I ask may I ask whom I'm speaking to?\n\nJoel. Perfect. Oh, easy peasy. Your name is so easy, Joel. My name is tricky one.\n\nYour name is easy one. I know. I know. I'm special. That's what I tell my kids.\n\nAlright. Thank you, Joe. No. No. No.\n\nYou are wonderful and beautiful. 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Please choose from the following options. If you are a client calling to book or inquire about services offered by CentiCare, press 1. If you are a community member looking to discuss training offered by CentiCare, press 2. For recruitment and HR inquiries, press 3. To speak to someone about accounts or payroll, press 4. To speak with Morning. It's Jess speaking. I'm good. Thanks. He's not, I'm afraid, at the moment. Have you got his email address? Yep. Yeah. No. He can't at the moment. You could try again later this afternoon if you like. Do you want me to let me hang on. What can I ask who's calling? Yes. Pick. No. You want and what do you do? What's your what's that do? What's take my wand? Yep. Yep. Okay. No. That's fine. I will give you so you're already aware of you. So, yes, that's fine. I'm just gonna have a quick look. I don't I'm just trying to think where I actually put it, but I have got all of our I've got our internal extension, but that's not gonna help you. What I will do is give you his direct number because if you ring the finance number and we're not in here, he won't get it. So his direct line is 0870 73 9 no. 93 9 yep. Yep. 9002. Yep. Yep. Yep. Yep. Just in case. Yep. Not a problem. Okay. Yeah. You're speaking to Joe on in his finance team. Joe, j o. Your name is very tricky, but that's okay. Yeah. Fair enough. Fair enough. I can tell if I'm not very special, but that's okay. No problem. Not a problem. Nice to chat. Okay. Thank you. 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for calling CentiCare Catholic Country SA. Please choose from the following options. If you are a client calling to book or inquire about services offered by CentiCare, press 1. If you are a community member looking to discuss training offered by CentiCare, press 2. For recruitment and HR inquiries, press 3.\n\nTo speak to someone about accounts or payroll, press 4. To speak with Morning. It's Jess speaking. I'm good. Thanks.\n\nHe's not, I'm afraid, at the moment. Have you got his email address? Yep. Yeah. No.\n\nHe can't at the moment. You could try again later this afternoon if you like. Do you want me to let me hang on. What can I ask who's calling? Yes.\n\nPick. No. You want and what do you do? What's your what's that do? What's take my wand?\n\nYep. Yep. Okay. No. That's fine.\n\nI will give you so you're already aware of you. So, yes, that's fine. I'm just gonna have a quick look. I don't I'm just trying to think where I actually put it, but I have got all of our I've got our internal extension, but that's not gonna help you. What I will do is give you his direct number because if you ring the finance number and we're not in here, he won't get it.\n\nSo his direct line is 0870 73 9 no. 93 9 yep. Yep. 9002. Yep.\n\nYep. Yep. Yep. Just in case. Yep.\n\nNot a problem. Okay. Yeah. You're speaking to Joe on in his finance team. Joe, j o.\n\nYour name is very tricky, but that's okay. Yeah. Fair enough. Fair enough. I can tell if I'm not very special, but that's okay.\n\nNo problem. Not a problem. Nice to chat. Okay. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Thanks for calling CentiCare Catholic Country SA.","start":0.71999997,"end":3.54,"sentiment":"positive","sentiment_score":0.5289784584726606},{"text":"Please choose from the following options.","start":3.76,"end":5.62,"sentiment":"neutral","sentiment_score":0.1481147569914659},{"text":"If you are a client calling to book or inquire about services offered by CentiCare, press 1.","start":6.3999996,"end":11.62,"sentiment":"neutral","sentiment_score":0.08925512696013731},{"text":"If you are a community member looking to discuss training offered by CentiCare, press 2.","start":11.679999,"end":16.575,"sentiment":"neutral","sentiment_score":0.06917226860920588},{"text":"For recruitment and HR inquiries, press 3.","start":16.635,"end":19.375,"sentiment":"neutral","sentiment_score":0.04507547723395484}],"sentiment":"neutral","sentiment_score":0.14349975537222165,"num_words":52,"start":0.71999997,"end":19.375},{"sentences":[{"text":"To 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Please choose from the following options. If you are a client calling to book or inquire about services offered by CentiCare, press 1. If you are a community member looking to discuss training offered by CentiCare, press 2. For recruitment and HR inquiries, press 3.\n\nTo speak to someone about accounts or payroll, press 4. To speak with Morning. It's Jess speaking.\n\nChannel 0: Good day. Good day. Good day. How are you?\n\nChannel 1: I'm good. Thanks.\n\nChannel 0: Shit. My name is Raul. I'm looking for Ethan. Is Ethan around?\n\nChannel 1: He's not, I'm afraid, at the moment. Have you got his email address?\n\nChannel 0: Yeah. He yes. I've got his email address, but I\n\nChannel 1: Yep.\n\nChannel 0: was just I was just trying to see if I could speak to him. Yeah.\n\nChannel 1: Yeah. No. He can't at the moment. You could try again later this afternoon if you like.\n\nChannel 0: No problem.\n\nChannel 1: Do you want me to let me hang on. What can I ask who's calling?\n\nChannel 0: My name is Rahul, spelled as r a h u l, and I'm and I'm calling from Technowand, t e c h n o w a\n\nChannel 1: Yes.\n\nChannel 0: n d.\n\nChannel 1: Pick.\n\nChannel 0: We have spoken\n\nChannel 1: No. You want and what do you do? What's your what's that do? What's take my wand?\n\nChannel 0: we have spoken to Ethan and Haley and\n\nChannel 1: Yep.\n\nChannel 0: Warren. I'm just chasing\n\nChannel 1: Yep.\n\nChannel 0: up on on an email, basically. Yeah?\n\nChannel 1: Okay. No. That's fine. I will give you so you're already aware of you. So, yes, that's fine.\n\nI'm just\n\nChannel 0: Yep.\n\nChannel 1: gonna have a quick look. I don't I'm just trying to think where I actually put it, but I have got\n\nChannel 0: Yeah.\n\nChannel 1: all\n\nChannel 0: Yeah.\n\nChannel 1: of our\n\nChannel 0: No problem.\n\nChannel 1: I've got our internal extension, but that's not\n\nChannel 0: Yes.\n\nChannel 1: gonna help you. What I will do is give you his direct number because if you ring the finance number\n\nChannel 0: Yeah.\n\nChannel 1: and\n\nChannel 0: I think.\n\nChannel 1: we're not in here,\n\nChannel 0: Yep.\n\nChannel 1: he won't get it. So his direct line is\n\nChannel 0: Yep.\n\nChannel 1: 0870\n\nChannel 0: Yep. Yeah. One second.\n\nChannel 1: 73\n\nChannel 0: Zero eight seven zero seven three.\n\nChannel 1: 9 no.\n\nChannel 0: Yep.\n\nChannel 1: 93\n\nChannel 0: Yep. Apologies.\n\nChannel 1: 9\n\nChannel 0: Nine three.\n\nChannel 1: yep. Yep. 9002.\n\nChannel 0: 922. I repeat, 087\n\nChannel 1: Yep.\n\nChannel 0: 093900\n\nChannel 1: Yep.\n\nChannel 0: 2.\n\nChannel 1: Yep.\n\nChannel 0: Perfect.\n\nChannel 1: Yep.\n\nChannel 0: I'll save that number\n\nChannel 1: Just in\n\nChannel 0: on\n\nChannel 1: case.\n\nChannel 0: my end as\n\nChannel 1: Yep.\n\nChannel 0: well\n\nChannel 1: Not\n\nChannel 0: so I\n\nChannel 1: a\n\nChannel 0: don't\n\nChannel 1: problem.\n\nChannel 0: yeah. Yeah. And may I\n\nChannel 1: Okay.\n\nChannel 0: ask may I ask whom I'm speaking to?\n\nChannel 1: Yeah. You're speaking to Joe on in his finance team.\n\nChannel 0: Joel. Perfect.\n\nChannel 1: Joe, j o.\n\nChannel 0: Oh, easy peasy. Your name is so easy, Joel. My name is tricky one. Your name is easy\n\nChannel 1: Your\n\nChannel 0: one.\n\nChannel 1: name is very tricky, but that's okay.\n\nChannel 0: I know. I know. I'm special. That's what I tell my kids.\n\nChannel 1: Yeah. Fair enough. Fair enough.\n\nChannel 0: Alright. Thank\n\nChannel 1: I\n\nChannel 0: you,\n\nChannel 1: can\n\nChannel 0: Joe.\n\nChannel 1: tell if I'm not very special, but that's okay.\n\nChannel 0: No. No. No. You\n\nChannel 1: No\n\nChannel 0: are wonderful\n\nChannel 1: problem.\n\nChannel 0: and beautiful. Yeah.\n\nChannel 1: Not a problem. Nice to chat.\n\nChannel 0: Alright. Thank you,\n\nChannel 1: Okay.\n\nChannel 0: Joe. Ciao,\n\nChannel 1: Thank\n\nChannel 0: Joe.\n\nChannel 1: you.\n\nChannel 0: Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Thanks for calling CentiCare Catholic Country SA.","start":0.71999997,"end":3.54,"sentiment":"positive","sentiment_score":0.5289784584726606},{"text":"Please choose from the following options.","start":3.76,"end":5.62,"sentiment":"neutral","sentiment_score":0.1481147569914659},{"text":"If you are a client calling to book or inquire about services offered by CentiCare, press 1.","start":6.3999996,"end":11.62,"sentiment":"neutral","sentiment_score":0.08925512696013731},{"text":"If you are a community member looking to discuss training offered by CentiCare, press 2.","start":11.679999,"end":16.575,"sentiment":"neutral","sentiment_score":0.06917226860920588},{"text":"For recruitment and HR inquiries, press 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Is Ethan around?","start_word":82,"end_word":92,"intents":[{"intent":"Speak to ethan","confidence_score":0.021198303}]},{"text":"Have you got his email address? Yeah.","start_word":100,"end_word":106,"intents":[{"intent":"Request email","confidence_score":0.0050317664}]},{"text":"I've got his email address, but I Yep. was just I was just trying to see if I could speak to him. Yeah. Yeah.","start_word":109,"end_word":132,"intents":[{"intent":"Speak to someone","confidence_score":0.014144629},{"intent":"Speak to someone","confidence_score":0.0096085835}]},{"text":"I'm just chasing Yep. up on on an email, basically. Yeah? Okay.","start_word":226,"end_word":237,"intents":[{"intent":"Follow up on email","confidence_score":0.043088704}]},{"text":"What I will do is give you his direct number because if you ring the finance number Yeah.","start_word":298,"end_word":315,"intents":[{"intent":"Provide contact information","confidence_score":0.0126407705}]}]},"sentiments":{"segments":[{"text":"Thanks for calling CentiCare Catholic Country SA.","start_word":0,"end_word":6,"sentiment":"positive","sentiment_score":0.5239591598510742},{"text":"Please choose from the following options. If you are a client calling to book or inquire about services offered by CentiCare, press 1. If you are a community member looking to discuss training offered by CentiCare, press 2. For recruitment and HR inquiries, press 3. To speak to someone about accounts or payroll, press 4. To speak with Morning. It's Jess speaking.","start_word":7,"end_word":68,"sentiment":"neutral","sentiment_score":0.07710739225149155},{"text":"Good day. Good day. Good day.","start_word":69,"end_word":74,"sentiment":"positive","sentiment_score":0.38123589754104614},{"text":"How are you?","start_word":75,"end_word":77,"sentiment":"neutral","sentiment_score":0.3007105886936188},{"text":"I'm good. Thanks.","start_word":78,"end_word":80,"sentiment":"positive","sentiment_score":0.4338368177413941},{"text":"Shit. My name is Raul. I'm looking for Ethan. Is Ethan around? He's not, I'm afraid, at the moment. Have you got his email address? Yeah. He yes. I've got his email address, but I Yep. was just I was just trying to see if I could speak to him. Yeah. Yeah. No. He can't at the moment. You could try again later this afternoon if you like. No problem. Do you want me to let me hang on. What can I ask who's calling? My name is Rahul, spelled as r a h u l, and I'm and I'm calling from Technowand, t e c h n o w a Yes. n d. Pick. We have spoken No. You want and what do you do? What's your what's that do? What's take my wand? we have spoken to Ethan and Haley and Yep. Warren. I'm just chasing Yep. up on on an email, basically. Yeah? Okay. No. That's fine. I will give you so you're already aware of you. So, yes, that's fine. I'm just Yep. gonna have a quick look. I don't I'm just trying to think where I actually put it, but I have got Yeah. all Yeah. of our No problem. I've got our internal extension, but that's not Yes. gonna help you. What I will do is give you his direct number because if you ring the finance number Yeah. and I think. we're not in here, Yep. he won't get it. So his direct line is Yep. 0870 Yep. Yeah. One second. 73 Zero eight seven zero seven three. 9 no. Yep. 93 Yep. Apologies. 9 Nine three. yep. Yep. 9002. 922. I repeat, 087 Yep. 093900 Yep. 2. Yep. Perfect. Yep. I'll save that number Just in on case. my end as Yep. well Not so I a don't problem. yeah. Yeah. And may I Okay. ask may I ask whom I'm speaking to? Yeah. You're speaking to Joe on in his finance team. Joel. Perfect. Joe, j o. Oh, easy peasy. Your name is so easy, Joel. My name is tricky one. Your name is easy Your one. name is very tricky, but that's okay. I know. I know. I'm special. That's what I tell my kids. Yeah. Fair enough. Fair enough. Alright. Thank I you, can Joe. tell if I'm not very special, but that's okay. No. No. No. You No are wonderful problem.","start_word":81,"end_word":483,"sentiment":"neutral","sentiment_score":-0.01834513438188427},{"text":"and beautiful.","start_word":484,"end_word":485,"sentiment":"positive","sentiment_score":0.3960437476634979},{"text":"Yeah. Not a problem.","start_word":486,"end_word":489,"sentiment":"neutral","sentiment_score":0.240583598613739},{"text":"Nice to chat.","start_word":490,"end_word":492,"sentiment":"positive","sentiment_score":0.4455274641513825},{"text":"Alright. Thank you, Okay. Joe. Ciao, Thank Joe. you. Bye. Bye.","start_word":493,"end_word":503,"sentiment":"neutral","sentiment_score":0.2281585010615262}],"average":{"sentiment":"neutral","sentiment_score":0.02228069423888781}}}}