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Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.01109176967293024},{"text":"Hello?","start":2.56,"end":3.06,"sentiment":"neutral","sentiment_score":0.015244930982589722},{"text":"Yeah.","start":9.04,"end":9.54,"sentiment":"neutral","sentiment_score":0.06130661442875862},{"text":"Dave, he changed the number seven years ago, man.","start":15.525,"end":18.744999,"sentiment":"neutral","sentiment_score":-0.07281185107098685},{"text":"I have this number since 2019.","start":22.165,"end":24.744999,"sentiment":"neutral","sentiment_score":-0.13637405137221018}],"sentiment":"neutral","sentiment_score":-0.07699486959932579,"num_words":18,"start":0.56,"end":24.744999},{"sentences":[{"text":"I'm not sure when he had that phone number, but since 2019, it's my phone number and not Dave.","start":24.805,"end":30.39,"sentiment":"neutral","sentiment_score":-0.10944346691432752},{"text":"It's okay.","start":36.79,"end":37.51,"sentiment":"positive","sentiment_score":0.38653506338596344},{"text":"Bye bye.","start":37.51,"end":38.25,"sentiment":"neutral","sentiment_score":0.10867372155189514}],"sentiment":"neutral","sentiment_score":-0.047348187021587204,"num_words":23,"start":24.805,"end":38.25}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? Hello?\n\nChannel 0: Oh, hi. This is Andrew from Vigilance AI. Is\n\nChannel 1: Yeah.\n\nChannel 0: this oh, hi. Good morning to you. Is this David?\n\nChannel 1: Dave, he changed the number seven years ago, man.\n\nChannel 0: Oh, you mean oh, dear.\n\nChannel 1: I\n\nChannel 0: I'm\n\nChannel 1: have\n\nChannel 0: sorry.\n\nChannel 1: this number since 2019. I'm not sure when he had that phone number, but since 2019, it's my phone number and not Dave.\n\nChannel 0: I see. Well, I really apologize for this, but thank you, mate. You have a great\n\nChannel 1: It's\n\nChannel 0: day.\n\nChannel 1: okay. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.01109176967293024},{"text":"Hello?","start":2.56,"end":3.06,"sentiment":"neutral","sentiment_score":0.015244930982589722}],"sentiment":"neutral","sentiment_score":0.013168350327759981,"channel":1,"num_words":2,"start":0.56,"end":3.06},{"sentences":[{"text":"Oh, hi.","start":4.64,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.06389505043625832},{"text":"This is Andrew from Vigilance AI.","start":5.2799997,"end":7.94,"sentiment":"neutral","sentiment_score":0.06638358036677043},{"text":"Is","start":8.96,"end":9.12,"sentiment":"neutral","sentiment_score":0.045991137623786926}],"sentiment":"neutral","sentiment_score":0.0635647467441029,"channel":0,"num_words":9,"start":4.64,"end":9.12},{"sentences":[{"text":"Yeah.","start":9.04,"end":9.54,"sentiment":"neutral","sentiment_score":0.06130661442875862}],"sentiment":"neutral","sentiment_score":0.06130661442875862,"channel":1,"num_words":1,"start":9.04,"end":9.54},{"sentences":[{"text":"this oh, hi.","start":9.12,"end":11.78,"sentiment":"neutral","sentiment_score":0.1612678493062655},{"text":"Good morning to you.","start":11.84,"end":13.38,"sentiment":"positive","sentiment_score":0.40180306881666183},{"text":"Is this David?","start":13.599999,"end":14.58,"sentiment":"neutral","sentiment_score":0.06147579848766327}],"sentiment":"neutral","sentiment_score":0.22754432186484336,"channel":0,"num_words":10,"start":9.12,"end":14.58},{"sentences":[{"text":"Dave, he changed the number seven years ago, man.","start":15.525,"end":18.744999,"sentiment":"neutral","sentiment_score":-0.07281185107098685}],"sentiment":"neutral","sentiment_score":-0.07281185107098685,"channel":1,"num_words":9,"start":15.525,"end":18.744999},{"sentences":[{"text":"Oh, you mean oh, dear.","start":20.135,"end":22.295,"sentiment":"neutral","sentiment_score":-0.09665085673332215}],"sentiment":"neutral","sentiment_score":-0.09665085673332215,"channel":0,"num_words":5,"start":20.135,"end":22.295},{"sentences":[{"text":"I","start":22.165,"end":22.404999,"sentiment":"neutral","sentiment_score":-0.15133026242256165}],"sentiment":"neutral","sentiment_score":-0.15133026242256165,"channel":1,"num_words":1,"start":22.165,"end":22.404999},{"sentences":[{"text":"I'm","start":22.295,"end":22.455,"sentiment":"neutral","sentiment_score":-0.1602368801832199}],"sentiment":"neutral","sentiment_score":-0.1602368801832199,"channel":0,"num_words":1,"start":22.295,"end":22.455},{"sentences":[{"text":"have","start":22.404999,"end":22.645,"sentiment":"neutral","sentiment_score":-0.14855146408081055}],"sentiment":"neutral","sentiment_score":-0.14855146408081055,"channel":1,"num_words":1,"start":22.404999,"end":22.645},{"sentences":[{"text":"sorry.","start":22.455,"end":22.955,"sentiment":"neutral","sentiment_score":-0.15341149270534515}],"sentiment":"neutral","sentiment_score":-0.15341149270534515,"channel":0,"num_words":1,"start":22.455,"end":22.955},{"sentences":[{"text":"this number since 2019.","start":22.645,"end":24.744999,"sentiment":"neutral","sentiment_score":-0.12959064543247223},{"text":"I'm not sure when he had that phone number, but since 2019, it's my phone number and not Dave.","start":24.805,"end":30.39,"sentiment":"neutral","sentiment_score":-0.10944346691432752}],"sentiment":"neutral","sentiment_score":-0.11294732404791791,"channel":1,"num_words":23,"start":22.645,"end":30.39},{"sentences":[{"text":"I see.","start":32.122936,"end":32.862938,"sentiment":"neutral","sentiment_score":-0.06497634947299957},{"text":"Well, I really apologize for this, but thank you, mate.","start":32.922935,"end":36.282936,"sentiment":"neutral","sentiment_score":0.08565279096364975},{"text":"You have a great","start":36.282936,"end":36.922935,"sentiment":"positive","sentiment_score":0.6836467087268829}],"sentiment":"neutral","sentiment_score":0.21632262784987688,"channel":0,"num_words":16,"start":32.122936,"end":36.922935},{"sentences":[{"text":"It's","start":36.79,"end":37.03,"sentiment":"positive","sentiment_score":0.571671724319458}],"sentiment":"positive","sentiment_score":0.571671724319458,"channel":1,"num_words":1,"start":36.79,"end":37.03},{"sentences":[{"text":"day.","start":36.922935,"end":37.422935,"sentiment":"positive","sentiment_score":0.5335077047348022}],"sentiment":"positive","sentiment_score":0.5335077047348022,"channel":0,"num_words":1,"start":36.922935,"end":37.422935},{"sentences":[{"text":"okay.","start":37.03,"end":37.51,"sentiment":"neutral","sentiment_score":0.20139840245246887},{"text":"Bye bye.","start":37.51,"end":38.25,"sentiment":"neutral","sentiment_score":0.10867372155189514}],"sentiment":"neutral","sentiment_score":0.13958194851875305,"channel":1,"num_words":3,"start":37.03,"end":38.25}]},"summary":{"result":"success","short":"An agent fromGenerationance AI calls a customer named David and apologizes for the mistake in his number. The agent explains that they have apologized before and apologizes again for the mistake. The call ends with the agent thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"Dave, he changed the number seven years ago, man.","start_word":22,"end_word":30,"intents":[{"intent":"Update contact information","confidence_score":0.08435024}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Oh, hi. This is Andrew from Vigilance AI. Is Yeah. this oh, hi.","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":0.08211325854063034},{"text":"Good morning to you.","start_word":15,"end_word":18,"sentiment":"positive","sentiment_score":0.3847973048686981},{"text":"Is this David? Dave, he changed the number seven years ago, man. Oh, you mean oh, dear. I I'm have sorry. this number since 2019. I'm not sure when he had that phone number, but since 2019, it's my phone number and not Dave. I see. Well, I really apologize for this, but thank you, mate.","start_word":19,"end_word":74,"sentiment":"neutral","sentiment_score":-0.04898010194301605},{"text":"You have a great It's day.","start_word":75,"end_word":80,"sentiment":"positive","sentiment_score":0.6182762980461121},{"text":"okay. Bye bye.","start_word":81,"end_word":83,"sentiment":"neutral","sentiment_score":0.14376619458198547}],"average":{"sentiment":"neutral","sentiment_score":0.05524011482869772}}}}