{"metadata":{"transaction_key":"deprecated","request_id":"01a0ea89-aa0b-7ac3-9cea-fd3d070ee25b","sha256":"a1f965fd1ed42019a15286df332b4a3f22da7f4443a18849e4c59dbcff77fa76","created":"2026-09-29T00:21:26.990Z","duration":25.631937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":140,"output_tokens":52},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":160,"output_tokens":160},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":160,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Okay. Good day. Good day. Good day, Rob. How are you? Rob, my my name is Rahul. I'm calling you from TechnoONE. How are you doing today, Mike? Sure. Yeah. Yeah. I can call you back, man. No problem at all. I'll call you back in half an hour. No worries. Thanks, man. Bye.","confidence":0.9951172,"words":[{"word":"okay","start":2.56,"end":2.8799999,"confidence":0.9099121,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.14831268787384033},{"word":"good","start":2.8799999,"end":3.12,"confidence":0.97509766,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.49757927656173706},{"word":"day","start":3.12,"end":3.1999998,"confidence":0.9916992,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.4749857485294342},{"word":"good","start":3.1999998,"end":3.36,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5128362774848938},{"word":"day","start":3.36,"end":3.52,"confidence":0.982666,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.5081530213356018},{"word":"good","start":3.52,"end":3.6,"confidence":0.9921875,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.569581925868988},{"word":"day","start":3.6,"end":3.84,"confidence":0.9880371,"punctuated_word":"day,","sentiment":"positive","sentiment_score":0.5554572939872742},{"word":"rob","start":3.84,"end":4.16,"confidence":0.9951172,"punctuated_word":"Rob.","sentiment":"positive","sentiment_score":0.5064578056335449},{"word":"how","start":4.16,"end":4.4,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.5083100199699402},{"word":"are","start":4.4,"end":4.56,"confidence":1.0,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.39651232957839966},{"word":"you","start":4.56,"end":5.06,"confidence":0.99365234,"punctuated_word":"you?","sentiment":"positive","sentiment_score":0.362630307674408},{"word":"rob","start":7.8399997,"end":8.16,"confidence":0.8786621,"punctuated_word":"Rob,","sentiment":"neutral","sentiment_score":0.27508217096328735},{"word":"my","start":8.16,"end":8.4,"confidence":0.96435547,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.2411275804042816},{"word":"my","start":8.4,"end":8.559999,"confidence":0.9716797,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.15023358166217804},{"word":"name","start":8.559999,"end":8.72,"confidence":0.99902344,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.17919468879699707},{"word":"is","start":8.72,"end":9.04,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1612844467163086},{"word":"rahul","start":9.04,"end":9.54,"confidence":0.8688965,"punctuated_word":"Rahul.","sentiment":"neutral","sentiment_score":0.19630086421966553},{"word":"i'm","start":9.76,"end":9.92,"confidence":0.9675293,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.204928919672966},{"word":"calling","start":9.92,"end":10.24,"confidence":0.99902344,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.17494644224643707},{"word":"you","start":10.24,"end":10.4,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.23576287925243375},{"word":"from","start":10.4,"end":10.719999,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.24454781413078308},{"word":"technoone","start":10.719999,"end":11.219999,"confidence":0.72802734,"punctuated_word":"TechnoONE.","sentiment":"neutral","sentiment_score":0.23631027340888977},{"word":"how","start":11.36,"end":11.5199995,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.3203694820404053},{"word":"are","start":11.5199995,"end":11.679999,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.285513699054718},{"word":"you","start":11.679999,"end":11.92,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.3091653883457184},{"word":"doing","start":11.92,"end":12.08,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.24802245199680328},{"word":"today","start":12.08,"end":12.465,"confidence":0.99658203,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":0.2295229136943817},{"word":"mike","start":12.465,"end":12.965,"confidence":0.9321289,"punctuated_word":"Mike?","sentiment":"neutral","sentiment_score":0.05724112316966057},{"word":"sure","start":15.345,"end":15.845,"confidence":0.5415039,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":-0.06035558134317398},{"word":"yeah","start":19.825,"end":20.065,"confidence":0.93603516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.013757085427641869},{"word":"yeah","start":20.065,"end":20.225,"confidence":0.9748535,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03464106470346451},{"word":"i","start":20.225,"end":20.305,"confidence":0.9902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04085657000541687},{"word":"can","start":20.305,"end":20.465,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.03715549781918526},{"word":"call","start":20.465,"end":20.625,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.018963679671287537},{"word":"you","start":20.625,"end":20.705,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.036343857645988464},{"word":"back","start":20.705,"end":20.945,"confidence":0.98217773,"punctuated_word":"back,","sentiment":"neutral","sentiment_score":0.07892622798681259},{"word":"man","start":20.945,"end":21.185001,"confidence":0.92626953,"punctuated_word":"man.","sentiment":"neutral","sentiment_score":0.09493646770715714},{"word":"no","start":21.185001,"end":21.345001,"confidence":0.99902344,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.06447802484035492},{"word":"problem","start":21.345001,"end":21.665,"confidence":1.0,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":0.20690108835697177},{"word":"at","start":21.665,"end":21.744999,"confidence":0.87841797,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.3309117257595062},{"word":"all","start":21.744999,"end":21.904999,"confidence":0.9995117,"punctuated_word":"all.","sentiment":"positive","sentiment_score":0.3459501266479492},{"word":"i'll","start":21.904999,"end":21.985,"confidence":0.99853516,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1639995127916336},{"word":"call","start":21.985,"end":22.145,"confidence":0.9980469,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.13760340213775635},{"word":"you","start":22.145,"end":22.305,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.18246273696422577},{"word":"back","start":22.305,"end":22.465,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.14223648607730863},{"word":"in","start":22.465,"end":22.545,"confidence":0.9951172,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.1074022576212883},{"word":"half","start":22.545,"end":22.705,"confidence":0.99316406,"punctuated_word":"half","sentiment":"neutral","sentiment_score":0.15898631513118744},{"word":"an","start":22.705,"end":22.865,"confidence":0.99316406,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.13036473095417023},{"word":"hour","start":22.865,"end":23.025,"confidence":0.9995117,"punctuated_word":"hour.","sentiment":"neutral","sentiment_score":0.12323132157325745},{"word":"no","start":23.025,"end":23.105,"confidence":0.99609375,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.18936912715435028},{"word":"worries","start":23.105,"end":23.345001,"confidence":0.9748535,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.21027204394340515},{"word":"thanks","start":23.345001,"end":23.665,"confidence":0.99121094,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.4239656627178192},{"word":"man","start":23.665,"end":23.904999,"confidence":0.9975586,"punctuated_word":"man.","sentiment":"neutral","sentiment_score":0.32103991508483887},{"word":"bye","start":23.904999,"end":24.404999,"confidence":0.9951172,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.17654550075531006}],"paragraphs":{"transcript":"\nOkay. Good day. Good day. Good day, Rob. How are you?\n\nRob, my my name is Rahul. I'm calling you from TechnoONE. How are you doing today, Mike? Sure. Yeah.\n\nYeah. I can call you back, man. No problem at all. I'll call you back in half an hour. No worries.\n\nThanks, man. Bye.","paragraphs":[{"sentences":[{"text":"Okay.","start":2.56,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.14831268787384033},{"text":"Good day.","start":2.8799999,"end":3.1999998,"sentiment":"positive","sentiment_score":0.48628251254558563},{"text":"Good day.","start":3.1999998,"end":3.52,"sentiment":"positive","sentiment_score":0.5104946494102478},{"text":"Good day, Rob.","start":3.52,"end":4.16,"sentiment":"positive","sentiment_score":0.5438323418299357},{"text":"How are you?","start":4.16,"end":5.06,"sentiment":"positive","sentiment_score":0.42248421907424927}],"sentiment":"positive","sentiment_score":0.45825606313618744,"num_words":11,"start":2.56,"end":5.06},{"sentences":[{"text":"Rob, my my name is Rahul.","start":7.8399997,"end":9.54,"sentiment":"neutral","sentiment_score":0.2005372221271197},{"text":"I'm calling you from TechnoONE.","start":9.76,"end":11.219999,"sentiment":"neutral","sentiment_score":0.21929926574230194},{"text":"How are you doing today, Mike?","start":11.36,"end":12.965,"sentiment":"neutral","sentiment_score":0.24163917638361454},{"text":"Sure.","start":15.345,"end":15.845,"sentiment":"neutral","sentiment_score":-0.06035558134317398},{"text":"Yeah.","start":19.825,"end":20.065,"sentiment":"neutral","sentiment_score":0.013757085427641869}],"sentiment":"neutral","sentiment_score":0.194892432834757,"num_words":19,"start":7.8399997,"end":20.065},{"sentences":[{"text":"Yeah.","start":20.065,"end":20.225,"sentiment":"neutral","sentiment_score":0.03464106470346451},{"text":"I can call you back, man.","start":20.225,"end":21.185001,"sentiment":"neutral","sentiment_score":0.051197050139307976},{"text":"No problem at all.","start":21.185001,"end":21.904999,"sentiment":"neutral","sentiment_score":0.23706024140119553},{"text":"I'll call you back in half an hour.","start":21.904999,"end":23.025,"sentiment":"neutral","sentiment_score":0.14328584540635347},{"text":"No worries.","start":23.025,"end":23.345001,"sentiment":"neutral","sentiment_score":0.19982058554887772}],"sentiment":"neutral","sentiment_score":0.13504725073774657,"num_words":21,"start":20.065,"end":23.345001},{"sentences":[{"text":"Thanks, man.","start":23.345001,"end":23.904999,"sentiment":"positive","sentiment_score":0.37250278890132904},{"text":"Bye.","start":23.904999,"end":24.404999,"sentiment":"neutral","sentiment_score":0.17654550075531006}],"sentiment":"neutral","sentiment_score":0.30718369285265607,"num_words":3,"start":23.345001,"end":24.404999}]}}]},{"alternatives":[{"transcript":"Hello? Rob speaking. Good, mate. Yeah. I'm good, mate, but I'm I'm in a meeting at the moment. Sorry. I I answered it I answered it, and I probably shouldn't have. Can you give me a callback in about half an hour? Okay. Thanks, mate. Bye.","confidence":0.9785156,"words":[{"word":"hello","start":0.56,"end":0.88,"confidence":0.7416992,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.01413119211792946},{"word":"rob","start":0.88,"end":1.04,"confidence":0.5986328,"punctuated_word":"Rob","sentiment":"neutral","sentiment_score":0.02280726283788681},{"word":"speaking","start":1.04,"end":1.54,"confidence":0.9785156,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.027929864823818207},{"word":"good","start":6.08,"end":6.3999996,"confidence":0.8234863,"punctuated_word":"Good,","sentiment":"positive","sentiment_score":0.5946091413497925},{"word":"mate","start":6.3999996,"end":6.8999996,"confidence":0.92041016,"punctuated_word":"mate.","sentiment":"positive","sentiment_score":0.4676096439361572},{"word":"yeah","start":12.425,"end":12.665,"confidence":0.8937988,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10782583057880402},{"word":"i'm","start":12.665,"end":12.825,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.16993622481822968},{"word":"good","start":12.825,"end":13.065001,"confidence":0.9914551,"punctuated_word":"good,","sentiment":"neutral","sentiment_score":0.2354143857955933},{"word":"mate","start":13.065001,"end":13.305,"confidence":0.9016113,"punctuated_word":"mate,","sentiment":"neutral","sentiment_score":0.1459457129240036},{"word":"but","start":13.305,"end":13.545,"confidence":0.9980469,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.05097368359565735},{"word":"i'm","start":13.545,"end":13.705,"confidence":0.96313477,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.04119045287370682},{"word":"i'm","start":13.705,"end":13.865,"confidence":0.94799805,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.07178042829036713},{"word":"in","start":13.865,"end":13.945,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.0559772215783596},{"word":"a","start":13.945,"end":14.025001,"confidence":0.9291992,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.004294687882065773},{"word":"meeting","start":14.025001,"end":14.265,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":-0.02826147153973579},{"word":"at","start":14.265,"end":14.345,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.0662950947880745},{"word":"the","start":14.345,"end":14.425,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01804192364215851},{"word":"moment","start":14.425,"end":14.745,"confidence":0.99853516,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.017782561480998993},{"word":"sorry","start":14.745,"end":14.985001,"confidence":0.9951172,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.12063950300216676},{"word":"i","start":14.985001,"end":15.225,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11746293306350708},{"word":"i","start":15.225,"end":15.385,"confidence":0.95410156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08487936854362488},{"word":"answered","start":15.385,"end":15.625,"confidence":0.9633789,"punctuated_word":"answered","sentiment":"neutral","sentiment_score":-0.1453254520893097},{"word":"it","start":15.625,"end":16.025,"confidence":0.5932617,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.14175665378570557},{"word":"i","start":16.185,"end":16.345001,"confidence":0.9404297,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2146397978067398},{"word":"answered","start":16.345001,"end":16.665,"confidence":0.9838867,"punctuated_word":"answered","sentiment":"neutral","sentiment_score":-0.2284523844718933},{"word":"it","start":16.665,"end":16.745,"confidence":0.5551758,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.24632751941680908},{"word":"and","start":16.745,"end":16.905,"confidence":0.94628906,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.28818488121032715},{"word":"i","start":16.905,"end":16.985,"confidence":0.9086914,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.34129664301872253},{"word":"probably","start":16.985,"end":17.225,"confidence":0.9980469,"punctuated_word":"probably","sentiment":"negative","sentiment_score":-0.3844622075557709},{"word":"shouldn't","start":17.225,"end":17.465,"confidence":0.93847656,"punctuated_word":"shouldn't","sentiment":"neutral","sentiment_score":-0.30090802907943726},{"word":"have","start":17.465,"end":17.625,"confidence":0.9223633,"punctuated_word":"have.","sentiment":"neutral","sentiment_score":-0.23185919225215912},{"word":"can","start":17.625,"end":17.705,"confidence":1.0,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.05900036543607712},{"word":"you","start":17.705,"end":17.865,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05896679311990738},{"word":"give","start":17.865,"end":18.025,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.05522782355546951},{"word":"me","start":18.025,"end":18.105,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.060643721371889114},{"word":"a","start":18.105,"end":18.185,"confidence":0.9770508,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.043263502418994904},{"word":"callback","start":18.185,"end":18.425,"confidence":0.9941406,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":-0.06610310822725296},{"word":"in","start":18.425,"end":18.585,"confidence":0.9951172,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.03651846945285797},{"word":"about","start":18.585,"end":18.905,"confidence":0.9970703,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.043765682727098465},{"word":"half","start":18.905,"end":19.065,"confidence":0.9707031,"punctuated_word":"half","sentiment":"neutral","sentiment_score":-0.032650358974933624},{"word":"an","start":19.065,"end":19.225,"confidence":0.9863281,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.04218142107129097},{"word":"hour","start":19.225,"end":19.725,"confidence":1.0,"punctuated_word":"hour?","sentiment":"neutral","sentiment_score":-0.0371396467089653},{"word":"okay","start":21.305,"end":21.625,"confidence":0.99658203,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06654904782772064},{"word":"thanks","start":21.625,"end":21.865,"confidence":0.94018555,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.43045538663864136},{"word":"mate","start":21.865,"end":22.105,"confidence":0.9753418,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":0.2066425085067749},{"word":"bye","start":22.105,"end":22.605,"confidence":0.9921875,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1821524202823639}],"paragraphs":{"transcript":"\nHello? Rob speaking. Good, mate. Yeah. I'm good, mate, but I'm I'm in a meeting at the moment.\n\nSorry. I I answered it I answered it, and I probably shouldn't have. Can you give me a callback in about half an hour? Okay. Thanks, mate.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.56,"end":0.88,"sentiment":"neutral","sentiment_score":0.01413119211792946},{"text":"Rob speaking.","start":0.88,"end":1.54,"sentiment":"neutral","sentiment_score":0.02536856383085251},{"text":"Good, mate.","start":6.08,"end":6.8999996,"sentiment":"positive","sentiment_score":0.5311093926429749},{"text":"Yeah.","start":12.425,"end":12.665,"sentiment":"neutral","sentiment_score":0.10782583057880402},{"text":"I'm good, mate, but I'm I'm in a meeting at the moment.","start":12.665,"end":14.745,"sentiment":"neutral","sentiment_score":0.031573709255705275}],"sentiment":"neutral","sentiment_score":0.08965541370626953,"num_words":18,"start":0.56,"end":14.745},{"sentences":[{"text":"Sorry.","start":14.745,"end":14.985001,"sentiment":"neutral","sentiment_score":-0.12063950300216676},{"text":"I I answered it I answered it, and I probably shouldn't have.","start":14.985001,"end":17.625,"sentiment":"neutral","sentiment_score":-0.22712958852450052},{"text":"Can you give me a callback in about half an hour?","start":17.625,"end":19.725,"sentiment":"neutral","sentiment_score":-0.04867826300588521},{"text":"Okay.","start":21.305,"end":21.625,"sentiment":"neutral","sentiment_score":0.06654904782772064},{"text":"Thanks, mate.","start":21.625,"end":22.105,"sentiment":"neutral","sentiment_score":0.31854894757270813}],"sentiment":"neutral","sentiment_score":-0.09918550056991754,"num_words":27,"start":14.745,"end":22.105},{"sentences":[{"text":"Bye.","start":22.105,"end":22.605,"sentiment":"neutral","sentiment_score":0.1821524202823639}],"sentiment":"neutral","sentiment_score":0.1821524202823639,"num_words":1,"start":22.105,"end":22.605}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? Rob speaking.\n\nChannel 0: Okay. Good day. Good day. Good day, Rob. How are you?\n\nChannel 1: Good, mate.\n\nChannel 0: Rob, my my name is Rahul. I'm calling you from TechnoONE. How are you doing today,\n\nChannel 1: Yeah.\n\nChannel 0: Mike?\n\nChannel 1: I'm good, mate, but I'm I'm in a meeting at the moment. Sorry. I I\n\nChannel 0: Sure.\n\nChannel 1: answered it I answered it, and I probably shouldn't have. Can you give me a callback in about half an hour?\n\nChannel 0: Yeah. Yeah. I can call you back, man. No\n\nChannel 1: Okay.\n\nChannel 0: problem\n\nChannel 1: Thanks,\n\nChannel 0: at all.\n\nChannel 1: mate.\n\nChannel 0: I'll call\n\nChannel 1: Bye.\n\nChannel 0: you back in half an hour. No worries. Thanks, man. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.56,"end":0.88,"sentiment":"neutral","sentiment_score":0.01413119211792946},{"text":"Rob speaking.","start":0.88,"end":1.54,"sentiment":"neutral","sentiment_score":0.02536856383085251}],"sentiment":"neutral","sentiment_score":0.02162277325987816,"channel":1,"num_words":3,"start":0.56,"end":1.54},{"sentences":[{"text":"Okay.","start":2.56,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.14831268787384033},{"text":"Good day.","start":2.8799999,"end":3.1999998,"sentiment":"positive","sentiment_score":0.48628251254558563},{"text":"Good day.","start":3.1999998,"end":3.52,"sentiment":"positive","sentiment_score":0.5104946494102478},{"text":"Good day, Rob.","start":3.52,"end":4.16,"sentiment":"positive","sentiment_score":0.5438323418299357},{"text":"How are you?","start":4.16,"end":5.06,"sentiment":"positive","sentiment_score":0.42248421907424927}],"sentiment":"positive","sentiment_score":0.45825606313618744,"channel":0,"num_words":11,"start":2.56,"end":5.06},{"sentences":[{"text":"Good, mate.","start":6.08,"end":6.8999996,"sentiment":"positive","sentiment_score":0.5311093926429749}],"sentiment":"positive","sentiment_score":0.5311093926429749,"channel":1,"num_words":2,"start":6.08,"end":6.8999996},{"sentences":[{"text":"Rob, my my name is Rahul.","start":7.8399997,"end":9.54,"sentiment":"neutral","sentiment_score":0.2005372221271197},{"text":"I'm calling you from TechnoONE.","start":9.76,"end":11.219999,"sentiment":"neutral","sentiment_score":0.21929926574230194},{"text":"How are you doing today,","start":11.36,"end":12.465,"sentiment":"neutral","sentiment_score":0.2785187870264053}],"sentiment":"neutral","sentiment_score":0.2307695997878909,"channel":0,"num_words":16,"start":7.8399997,"end":12.465},{"sentences":[{"text":"Yeah.","start":12.425,"end":12.665,"sentiment":"neutral","sentiment_score":0.10782583057880402}],"sentiment":"neutral","sentiment_score":0.10782583057880402,"channel":1,"num_words":1,"start":12.425,"end":12.665},{"sentences":[{"text":"Mike?","start":12.465,"end":12.965,"sentiment":"neutral","sentiment_score":0.05724112316966057}],"sentiment":"neutral","sentiment_score":0.05724112316966057,"channel":0,"num_words":1,"start":12.465,"end":12.965},{"sentences":[{"text":"I'm good, mate, but I'm I'm in a meeting at the moment.","start":12.665,"end":14.745,"sentiment":"neutral","sentiment_score":0.031573709255705275},{"text":"Sorry.","start":14.745,"end":14.985001,"sentiment":"neutral","sentiment_score":-0.12063950300216676},{"text":"I I","start":14.985001,"end":15.385,"sentiment":"neutral","sentiment_score":-0.10117115080356598}],"sentiment":"neutral","sentiment_score":0.0037268470972776414,"channel":1,"num_words":15,"start":12.665,"end":15.385},{"sentences":[{"text":"Sure.","start":15.345,"end":15.845,"sentiment":"neutral","sentiment_score":-0.06035558134317398}],"sentiment":"neutral","sentiment_score":-0.06035558134317398,"channel":0,"num_words":1,"start":15.345,"end":15.845},{"sentences":[{"text":"answered it I answered it, and I probably shouldn't have.","start":15.385,"end":17.625,"sentiment":"neutral","sentiment_score":-0.25232127606868743},{"text":"Can you give me a callback in about half an hour?","start":17.625,"end":19.725,"sentiment":"neutral","sentiment_score":-0.04867826300588521}],"sentiment":"neutral","sentiment_score":-0.14565112636912436,"channel":1,"num_words":21,"start":15.385,"end":19.725},{"sentences":[{"text":"Yeah.","start":19.825,"end":20.065,"sentiment":"neutral","sentiment_score":0.013757085427641869},{"text":"Yeah.","start":20.065,"end":20.225,"sentiment":"neutral","sentiment_score":0.03464106470346451},{"text":"I can call you back, man.","start":20.225,"end":21.185001,"sentiment":"neutral","sentiment_score":0.051197050139307976},{"text":"No","start":21.185001,"end":21.345001,"sentiment":"neutral","sentiment_score":0.06447802484035492}],"sentiment":"neutral","sentiment_score":0.04667316397858991,"channel":0,"num_words":9,"start":19.825,"end":21.345001},{"sentences":[{"text":"Okay.","start":21.305,"end":21.625,"sentiment":"neutral","sentiment_score":0.06654904782772064}],"sentiment":"neutral","sentiment_score":0.06654904782772064,"channel":1,"num_words":1,"start":21.305,"end":21.625},{"sentences":[{"text":"problem","start":21.345001,"end":21.665,"sentiment":"neutral","sentiment_score":0.20690108835697177}],"sentiment":"neutral","sentiment_score":0.20690108835697177,"channel":0,"num_words":1,"start":21.345001,"end":21.665},{"sentences":[{"text":"Thanks,","start":21.625,"end":21.865,"sentiment":"positive","sentiment_score":0.43045538663864136}],"sentiment":"positive","sentiment_score":0.43045538663864136,"channel":1,"num_words":1,"start":21.625,"end":21.865},{"sentences":[{"text":"at all.","start":21.665,"end":21.904999,"sentiment":"positive","sentiment_score":0.3384309262037277}],"sentiment":"positive","sentiment_score":0.3384309262037277,"channel":0,"num_words":2,"start":21.665,"end":21.904999},{"sentences":[{"text":"mate.","start":21.865,"end":22.105,"sentiment":"neutral","sentiment_score":0.2066425085067749}],"sentiment":"neutral","sentiment_score":0.2066425085067749,"channel":1,"num_words":1,"start":21.865,"end":22.105},{"sentences":[{"text":"I'll call","start":21.904999,"end":22.145,"sentiment":"neutral","sentiment_score":0.15080145746469498}],"sentiment":"neutral","sentiment_score":0.15080145746469498,"channel":0,"num_words":2,"start":21.904999,"end":22.145},{"sentences":[{"text":"Bye.","start":22.105,"end":22.605,"sentiment":"neutral","sentiment_score":0.1821524202823639}],"sentiment":"neutral","sentiment_score":0.1821524202823639,"channel":1,"num_words":1,"start":22.105,"end":22.605},{"sentences":[{"text":"you back in half an hour.","start":22.145,"end":23.025,"sentiment":"neutral","sentiment_score":0.1407806413869063},{"text":"No worries.","start":23.025,"end":23.345001,"sentiment":"neutral","sentiment_score":0.19982058554887772},{"text":"Thanks, man.","start":23.345001,"end":23.904999,"sentiment":"positive","sentiment_score":0.37250278890132904},{"text":"Bye.","start":23.904999,"end":24.404999,"sentiment":"neutral","sentiment_score":0.17654550075531006}],"sentiment":"neutral","sentiment_score":0.19689782708883286,"channel":0,"num_words":11,"start":22.145,"end":24.404999}]},"summary":{"result":"success","short":"A representative from TechnoONE named Rahul calls a customer named Mike who is in a meeting. Rahul asks for a callback in half an hour when Mike is available, and Mike agrees to call back in half an hour. Rahul thanks Mike and ends the call."},"intents":{"segments":[{"text":"Can you give me a callback in about half an hour? Yeah.","start_word":60,"end_word":71,"intents":[{"intent":"Schedule callback","confidence_score":0.19694039}]}]},"sentiments":{"segments":[{"text":"Hello? Rob speaking. Okay.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.05765068531036377},{"text":"Good day. Good day. Good day, Rob. How are you? Good, mate.","start_word":4,"end_word":15,"sentiment":"positive","sentiment_score":0.49461182951927185},{"text":"Rob, my my name is Rahul. I'm calling you from TechnoONE. How are you doing today, Yeah. Mike? I'm good, mate, but I'm I'm in a meeting at the moment. Sorry. I I Sure. answered it I answered it, and I probably shouldn't have. Can you give me a callback in about half an hour? Yeah. Yeah. I can call you back, man. No Okay.","start_word":16,"end_word":80,"sentiment":"neutral","sentiment_score":0.02770233154296875},{"text":"problem Thanks, at all.","start_word":81,"end_word":84,"sentiment":"positive","sentiment_score":0.3484373092651367},{"text":"mate. I'll call Bye. you back in half an hour. No worries.","start_word":85,"end_word":96,"sentiment":"neutral","sentiment_score":0.1686907559633255},{"text":"Thanks, man.","start_word":97,"end_word":98,"sentiment":"positive","sentiment_score":0.37250280380249023},{"text":"Bye.","start_word":99,"end_word":99,"sentiment":"neutral","sentiment_score":0.23534059524536133}],"average":{"sentiment":"neutral","sentiment_score":0.12954061031341552}}}}