{"metadata":{"transaction_key":"deprecated","request_id":"019eceda-2b9a-77d1-a52b-873a7a8d1b1c","sha256":"24dd5232ad0e919c2d0c2dcce707022e7415c5d8adac75283792890b7bf9543f","created":"2026-06-16T05:14:26.463Z","duration":29.087938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":34,"output_tokens":34},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":34,"output_tokens":14}},"results":{"channels":[{"alternatives":[{"transcript":"Andrew. Cybersecurity.","confidence":0.9378255,"words":[{"word":"andrew","start":7.12,"end":7.62,"confidence":0.8642578,"punctuated_word":"Andrew.","sentiment":"neutral","sentiment_score":-0.014475925825536253},{"word":"cybersecurity","start":8.0,"end":8.5,"confidence":0.9378255,"punctuated_word":"Cybersecurity.","sentiment":"neutral","sentiment_score":-0.02678867243230343}],"paragraphs":{"transcript":"\nAndrew. Cybersecurity.","paragraphs":[{"sentences":[{"text":"Andrew.","start":7.12,"end":7.62,"sentiment":"neutral","sentiment_score":-0.014475925825536253},{"text":"Cybersecurity.","start":8.0,"end":8.5,"sentiment":"neutral","sentiment_score":-0.02678867243230343}],"sentiment":"neutral","sentiment_score":-0.02063229912891984,"num_words":2,"start":7.12,"end":8.5}]}}]},{"alternatives":[{"transcript":"If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line.","confidence":1.0,"words":[{"word":"if","start":0.08,"end":0.24,"confidence":0.6821289,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.03857659175992012},{"word":"you","start":0.24,"end":0.39999998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06451158970594406},{"word":"record","start":0.39999998,"end":0.79999995,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.06354813277721405},{"word":"your","start":0.79999995,"end":1.04,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.04790833219885826},{"word":"name","start":1.04,"end":1.28,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.07085020840167999},{"word":"and","start":1.28,"end":1.52,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.06570844352245331},{"word":"reason","start":1.52,"end":1.8399999,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.07194899022579193},{"word":"for","start":1.8399999,"end":2.08,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.07200870662927628},{"word":"calling","start":2.08,"end":2.56,"confidence":1.0,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.07716329395771027},{"word":"i'll","start":2.56,"end":2.8799999,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.054555706679821014},{"word":"see","start":2.8799999,"end":3.04,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.053473204374313354},{"word":"if","start":3.04,"end":3.1999998,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.05294036865234375},{"word":"this","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.05631247162818909},{"word":"person","start":3.36,"end":3.76,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.07146653532981873},{"word":"is","start":3.76,"end":4.0,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.05308781564235687},{"word":"available","start":4.0,"end":4.5,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.07294753193855286},{"word":"thanks","start":14.08,"end":14.58,"confidence":0.9995117,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.4956497848033905},{"word":"please","start":15.125,"end":15.445001,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.16471964120864868},{"word":"stay","start":15.445001,"end":15.845,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.05433645844459534},{"word":"on","start":15.845,"end":16.005001,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.007465213537216187},{"word":"the","start":16.005001,"end":16.505001,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.19281725585460663},{"word":"line","start":21.285,"end":21.785,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.09863023459911346}],"paragraphs":{"transcript":"\nIf you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.08,"end":4.5,"sentiment":"neutral","sentiment_score":-0.061687995214015245},{"text":"Thanks.","start":14.08,"end":14.58,"sentiment":"positive","sentiment_score":0.4956497848033905},{"text":"Please stay on the line.","start":15.125,"end":21.785,"sentiment":"neutral","sentiment_score":0.012985235452651978}],"sentiment":"neutral","sentiment_score":-0.019383270970799706,"num_words":22,"start":0.08,"end":21.785}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Andrew. Cybersecurity.\n\nChannel 1: Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.08,"end":4.5,"sentiment":"neutral","sentiment_score":-0.061687995214015245}],"sentiment":"neutral","sentiment_score":-0.061687995214015245,"channel":1,"num_words":16,"start":0.08,"end":4.5},{"sentences":[{"text":"Andrew.","start":7.12,"end":7.62,"sentiment":"neutral","sentiment_score":-0.014475925825536253},{"text":"Cybersecurity.","start":8.0,"end":8.5,"sentiment":"neutral","sentiment_score":-0.02678867243230343}],"sentiment":"neutral","sentiment_score":-0.02063229912891984,"channel":0,"num_words":2,"start":7.12,"end":8.5},{"sentences":[{"text":"Thanks.","start":14.08,"end":14.58,"sentiment":"positive","sentiment_score":0.4956497848033905},{"text":"Please stay on the line.","start":15.125,"end":21.785,"sentiment":"neutral","sentiment_score":0.012985235452651978}],"sentiment":"neutral","sentiment_score":0.0934293270111084,"channel":1,"num_words":6,"start":14.08,"end":21.785}]},"summary":{"result":"success","short":"If you record your name and reason for calling, I'll see if this person is available. Andrew. Cybersecurity. Thanks. Please stay on the line."},"intents":{"segments":[{"text":"Please stay on the line.","start_word":19,"end_word":23,"intents":[{"intent":"Record calls and eta","confidence_score":0.0000012919394},{"intent":"Stay on the line","confidence_score":0.5332186}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Andrew. Cybersecurity.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":-0.05417263135313988},{"text":"Thanks.","start_word":18,"end_word":18,"sentiment":"positive","sentiment_score":0.4956497848033905},{"text":"Please stay on the line.","start_word":19,"end_word":23,"sentiment":"neutral","sentiment_score":0.04525647684931755}],"average":{"sentiment":"neutral","sentiment_score":-0.004283822634640862}}}}