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This is Ross with Tech Home. How are you? I'm good. I can do actually, I'm just following up on my email inquiry I sent over to sales, but haven't got any revert.\n\nSo yep. Hey. Afternoon, Sam. This is Ross with Tech Home. How are you?\n\nThat's great. Doing good, buddy. Sam, actually, I'm just following up on my email inquiry I sent over from Pecombe Field around eleven eighteen AM. Yep. Today morning, 11:10AM and 11:18AM.\n\nTwo inquiries. One is quote request, APCRBCAnd15. Yep. From Techcom. There are two inquiries.\n\nOne for APC replacement battery, and one is for Fargo. Yeah. Sure. Like, I found one of the item on the card data, the single side printer, USB, and Ethernet. But, didn't find the rest too.\n\nSo if you can provide any alternative suitable, like, compatible item, then, yep, I can provide it to the customer. Yeah. I completely understand, but the customer was, like, he needed the quote today itself so he can proceed. So do look upon it and yep. Mhmm.\n\nMhmm. Yep. Mhmm. Alright. Right.\n\nNo worries, Sam. Do let me know once you're done, and, yep, you can reply to our email. Okay. Thanks. Oh, okay.\n\nNo worries. Thanks. Thanks. Yes, ma'am.","paragraphs":[{"sentences":[{"text":"Good afternoon, Mackenzie.","start":31.550001,"end":32.85,"sentiment":"neutral","sentiment_score":0.2921091417471568},{"text":"This is Ross with Tech Home.","start":32.91,"end":34.510002,"sentiment":"neutral","sentiment_score":0.2483808845281601},{"text":"How are you?","start":34.510002,"end":35.33,"sentiment":"neutral","sentiment_score":0.22600815196832022},{"text":"I'm good.","start":38.35,"end":39.09,"sentiment":"positive","sentiment_score":0.3339560031890869},{"text":"I can do actually, I'm just following up on my email inquiry I sent over to sales, but haven't got any revert.","start":39.685,"end":47.305,"sentiment":"neutral","sentiment_score":-0.0026280519298531786}],"sentiment":"neutral","sentiment_score":0.10152033478435543,"num_words":36,"start":31.550001,"end":47.305},{"sentences":[{"text":"So 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Hello. This is Mackenzie from Decor Data. How can I help? How are you? Okay. I'll transfer you over to our sales team. Econ Data. This is Sam speaking. Good, man. How are you? Give me a sec. When did today? Okay. What was the subject line on the email? From Techcom, was it? Okay. They're being worked on. Yeah. Yeah. Yeah. Yeah. So, yeah, the one of the so with the APC one, it's being worked on by one of my colleagues. The other one, the Fargo, we don't carry. So we won't be able to to assist with that one unless you're after an alternative. Yeah. They're they're being worked on by by my colleagues. It's just yeah. We we've got other inquiries just ahead of yours at the moment that we're still trying to get through first. So we'll work on yours shortly. It's just yeah. We've we've got some other inquiries ahead of them. That's all. Yeah. No. I under I I understand that. We've we've just got other inquiries that we're also working on that that have come through earlier as well. So but you you will get your your queries worked on shortly. It's just, yeah, we're we are working on one other item at the moment from from earlier emails. So so we'll we'll get to yours shortly, but, yeah, it we're we're not necessarily able to to jump on them right at this second just because we do have other inquiries that we're we're working on first. Alright. No worries. Yeah. Yeah. You'll you'll get quotes hopefully hopefully this afternoon. Alright. Thanks, mate. 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be on the line, and someone from the hardware sales team will attend to you shortly. Hello. This is Mackenzie from Decor Data. How can I help? How are you?\n\nOkay. I'll transfer you over to our sales team. Econ Data. This is Sam speaking. Good, man.\n\nHow are you? Give me a sec. When did today? Okay. What was the subject line on the email?\n\nFrom Techcom, was it? Okay. They're being worked on. Yeah. Yeah.\n\nYeah. Yeah. So, yeah, the one of the so with the APC one, it's being worked on by one of my colleagues. The other one, the Fargo, we don't carry. So we won't be able to to assist with that one unless you're after an alternative.\n\nYeah. They're they're being worked on by by my colleagues. It's just yeah. We we've got other inquiries just ahead of yours at the moment that we're still trying to get through first. So we'll work on yours shortly.\n\nIt's just yeah. We've we've got some other inquiries ahead of them. That's all. Yeah. No.\n\nI under I I understand that. We've we've just got other inquiries that we're also working on that that have come through earlier as well. So but you you will get your your queries worked on shortly. It's just, yeah, we're we are working on one other item at the moment from from earlier emails. So so we'll we'll get to yours shortly, but, yeah, it we're we're not necessarily able to to jump on them right at this second just because we do have other inquiries that we're we're working on first.\n\nAlright. No worries. Yeah. Yeah. You'll you'll get quotes hopefully hopefully this afternoon.\n\nAlright. Thanks, mate. Bye.","paragraphs":[{"sentences":[{"text":"Please be on the line, and someone from the hardware sales team will attend to you shortly.","start":0.16,"end":4.98,"sentiment":"neutral","sentiment_score":0.048295115065925265},{"text":"Hello.","start":26.94,"end":27.18,"sentiment":"neutral","sentiment_score":0.10101406276226044},{"text":"This is Mackenzie from Decor Data.","start":27.18,"end":28.94,"sentiment":"neutral","sentiment_score":0.14343761652708054},{"text":"How can I help?","start":28.94,"end":29.92,"sentiment":"neutral","sentiment_score":0.13687222823500633},{"text":"How are you?","start":36.3,"end":37.12,"sentiment":"neutral","sentiment_score":0.17667652666568756}],"sentiment":"neutral","sentiment_score":0.09226371648330842,"num_words":31,"start":0.16,"end":37.12},{"sentences":[{"text":"Okay.","start":45.885002,"end":46.385002,"sentiment":"neutral","sentiment_score":-0.043743133544921875},{"text":"I'll transfer you over to our sales 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Hello. This is Mackenzie from Decor Data. How can I help?\n\nChannel 0: Good afternoon, Mackenzie. This is Ross with Tech Home. How are you?\n\nChannel 1: How are you?\n\nChannel 0: I'm good. I can do actually, I'm just following up on my email inquiry I sent over to sales, but haven't\n\nChannel 1: Okay.\n\nChannel 0: got any revert.\n\nChannel 1: I'll transfer you over to our sales team.\n\nChannel 0: So yep.\n\nChannel 1: Econ Data. This is Sam speaking.\n\nChannel 0: Hey. Afternoon, Sam. This is Ross with Tech Home. How are you?\n\nChannel 1: Good, man. How are you?\n\nChannel 0: That's great. Doing good, buddy. Sam, actually, I'm just following up on my email inquiry I sent over\n\nChannel 1: Give\n\nChannel 0: from\n\nChannel 1: me\n\nChannel 0: Pecombe\n\nChannel 1: a\n\nChannel 0: Field\n\nChannel 1: sec.\n\nChannel 0: around eleven\n\nChannel 1: When did\n\nChannel 0: eighteen AM.\n\nChannel 1: today?\n\nChannel 0: Yep. Today morning, 11:10AM and 11:18AM. Two inquiries.\n\nChannel 1: Okay. What was the subject line on the email?\n\nChannel 0: One is quote request, APCRBCAnd15.\n\nChannel 1: From Techcom, was it?\n\nChannel 0: Yep. From Techcom.\n\nChannel 1: Okay. They're being worked on.\n\nChannel 0: There are two inquiries. One for APC\n\nChannel 1: Yeah.\n\nChannel 0: replacement battery, and one is for Fargo.\n\nChannel 1: Yeah. Yeah. Yeah. So, yeah, the one of the so with the APC one, it's being worked on by one of my colleagues. The other one, the Fargo, we don't carry.\n\nSo we won't be able to to assist with that one unless you're after an alternative.\n\nChannel 0: Yeah. Sure. Like, I found one of the item on the card data, the single side printer, USB, and Ethernet. But, didn't find the rest too. So if you can provide any alternative suitable, like, compatible item, then, yep, I can provide it to the customer.\n\nChannel 1: Yeah. They're they're being worked on by by my colleagues. It's just yeah. We we've got other inquiries just ahead of yours at the moment that we're still trying to get through first. So we'll work on yours shortly.\n\nIt's just yeah. We've we've got some other inquiries ahead of them. That's all.\n\nChannel 0: Yeah. I completely understand, but the customer was, like, he needed the quote today itself so he can proceed.\n\nChannel 1: Yeah.\n\nChannel 0: So\n\nChannel 1: No.\n\nChannel 0: do\n\nChannel 1: I under\n\nChannel 0: look upon it and yep.\n\nChannel 1: I I understand that. We've we've just got other inquiries that we're also working on that that have come through earlier as well. So but\n\nChannel 0: Mhmm. Mhmm.\n\nChannel 1: you you will get your your queries worked on shortly. It's just, yeah, we're we are working on one other item at the moment from from earlier emails.\n\nChannel 0: Yep.\n\nChannel 1: So so\n\nChannel 0: Mhmm.\n\nChannel 1: we'll we'll get\n\nChannel 0: Alright.\n\nChannel 1: to yours shortly, but, yeah, it we're we're not necessarily able to to jump on them right at this second just because we do have other inquiries that we're we're working on first.\n\nChannel 0: Right. No worries, Sam. Do let me know once you're done, and, yep, you can reply to our email.\n\nChannel 1: Alright.\n\nChannel 0: Okay.\n\nChannel 1: No worries. Yeah. Yeah. You'll you'll get quotes\n\nChannel 0: Thanks.\n\nChannel 1: hopefully hopefully this afternoon.\n\nChannel 0: Oh, okay. No worries. Thanks. Thanks.\n\nChannel 1: Alright. Thanks, mate.\n\nChannel 0: Yes, ma'am.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Please be on the line, and someone from the hardware sales team will attend to you shortly.","start":0.16,"end":4.98,"sentiment":"neutral","sentiment_score":0.048295115065925265},{"text":"Hello.","start":26.94,"end":27.18,"sentiment":"neutral","sentiment_score":0.10101406276226044},{"text":"This is Mackenzie from Decor Data.","start":27.18,"end":28.94,"sentiment":"neutral","sentiment_score":0.14343761652708054},{"text":"How can I help?","start":28.94,"end":29.92,"sentiment":"neutral","sentiment_score":0.13687222823500633}],"sentiment":"neutral","sentiment_score":0.08321948682091065,"channel":1,"num_words":28,"start":0.16,"end":29.92},{"sentences":[{"text":"Good afternoon, Mackenzie.","start":31.550001,"end":32.85,"sentiment":"neutral","sentiment_score":0.2921091417471568},{"text":"This is Ross with Tech 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first.","start":263.245,"end":273.745,"sentiment":"neutral","sentiment_score":-0.09062272270746304}],"sentiment":"neutral","sentiment_score":-0.09062272270746304,"channel":1,"num_words":33,"start":263.245,"end":273.745},{"sentences":[{"text":"Right.","start":274.94,"end":275.42,"sentiment":"neutral","sentiment_score":0.03044364787638187},{"text":"No worries, Sam.","start":275.42,"end":276.54,"sentiment":"neutral","sentiment_score":0.10982814679543178},{"text":"Do let me know once you're done, and, yep, you can reply to our 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worries.","start":282.22,"end":282.69998,"sentiment":"neutral","sentiment_score":0.13113508000969887},{"text":"Yeah.","start":282.69998,"end":282.94,"sentiment":"neutral","sentiment_score":0.1525869518518448},{"text":"Yeah.","start":282.94,"end":283.26,"sentiment":"neutral","sentiment_score":0.181949183344841},{"text":"You'll you'll get quotes","start":283.26,"end":284.72,"sentiment":"neutral","sentiment_score":0.2067158780992031}],"sentiment":"neutral","sentiment_score":0.177958725951612,"channel":1,"num_words":8,"start":282.22,"end":284.72},{"sentences":[{"text":"Thanks.","start":284.565,"end":285.065,"sentiment":"positive","sentiment_score":0.34673967957496643}],"sentiment":"positive","sentiment_score":0.34673967957496643,"channel":0,"num_words":1,"start":284.565,"end":285.065},{"sentences":[{"text":"hopefully hopefully this afternoon.","start":285.5,"end":287.52,"sentiment":"neutral","sentiment_score":0.3180602714419365}],"sentiment":"neutral","sentiment_score":0.3180602714419365,"channel":1,"num_words":4,"start":285.5,"end":287.52},{"sentences":[{"text":"Oh, okay.","start":288.88498,"end":289.44498,"sentiment":"neutral","sentiment_score":0.18294166028499603},{"text":"No worries.","start":289.44498,"end":290.00497,"sentiment":"neutral","sentiment_score":0.2301824912428856},{"text":"Thanks.","start":290.00497,"end":290.32498,"sentiment":"positive","sentiment_score":0.38432592153549194},{"text":"Thanks.","start":290.32498,"end":290.82498,"sentiment":"positive","sentiment_score":0.4148167371749878}],"sentiment":"neutral","sentiment_score":0.2708984936277072,"channel":0,"num_words":6,"start":288.88498,"end":290.82498},{"sentences":[{"text":"Alright.","start":290.65292,"end":291.15292,"sentiment":"positive","sentiment_score":0.35760316252708435},{"text":"Thanks, mate.","start":291.37292,"end":292.19293,"sentiment":"positive","sentiment_score":0.4457295387983322}],"sentiment":"positive","sentiment_score":0.4163540800412496,"channel":1,"num_words":3,"start":290.65292,"end":292.19293},{"sentences":[{"text":"Yes, ma'am.","start":293.28497,"end":294.025,"sentiment":"positive","sentiment_score":0.59141805768013}],"sentiment":"positive","sentiment_score":0.59141805768013,"channel":0,"num_words":2,"start":293.28497,"end":294.025},{"sentences":[{"text":"Bye.","start":293.77295,"end":294.27295,"sentiment":"neutral","sentiment_score":-0.08514588326215744}],"sentiment":"neutral","sentiment_score":-0.08514588326215744,"channel":1,"num_words":1,"start":293.77295,"end":294.27295}]},"summary":{"result":"success","short":"A representative from Decor Data, Ross, calls a customer named Sam to follow up on their email inquiry. Ross asks for the subject line on the email and provides options for alternative products. Sam explains that they are still trying to get a quote for a printer and asks Ross to provide one, but they cannot jump on other inquiries until they complete the current quote. Ross tells Sam to reply to their email and they end the call."},"intents":{"segments":[{"text":"I can do actually, I'm just following up on my email inquiry I sent over to sales, but haven't Okay.","start_word":45,"end_word":64,"intents":[{"intent":"Follow up on email inquiry","confidence_score":0.33166146}]},{"text":"I'll transfer you over to our sales team. So yep.","start_word":68,"end_word":77,"intents":[{"intent":"Transfer to sales team","confidence_score":0.35523918}]},{"text":"replacement battery, and one is for Fargo.","start_word":175,"end_word":181,"intents":[{"intent":"Assist with apc battery replacement","confidence_score":0.13787775}]},{"text":"So if you can provide any alternative suitable, like, compatible item, then, yep, I can provide it to the customer. Yeah.","start_word":255,"end_word":275,"intents":[{"intent":"Provide alternative item","confidence_score":0.38380972}]},{"text":"They're they're being worked on by by my colleagues. It's just yeah. We we've got other inquiries just ahead of yours at the moment that we're still trying to get through first. So we'll work on yours shortly. It's just yeah.","start_word":276,"end_word":316,"intents":[{"intent":"Work on issues","confidence_score":0.015263723},{"intent":"Work on items","confidence_score":0.06167988}]},{"text":"No worries, Sam. Do let me know once you're done, and, yep, you can reply to our email. Alright. Okay.","start_word":455,"end_word":474,"intents":[{"intent":"Answer emails","confidence_score":0.06114635}]},{"text":"You'll you'll get quotes Thanks. hopefully hopefully this afternoon.","start_word":479,"end_word":487,"intents":[{"intent":"Get quotes","confidence_score":0.6721936}]}]},"sentiments":{"segments":[{"text":"Please be on the line, and someone from the hardware sales team will attend to you shortly. Hello. This is Mackenzie from Decor Data. How can I help? Good afternoon, Mackenzie. This is Ross with Tech Home. How are you? How are you?","start_word":0,"end_word":42,"sentiment":"neutral","sentiment_score":0.1471480280160904},{"text":"I'm good.","start_word":43,"end_word":44,"sentiment":"positive","sentiment_score":0.33388787508010864},{"text":"I can do actually, I'm just following up on my email inquiry I sent over to sales, but haven't Okay. got any revert. I'll transfer you over to our sales team. So yep. Econ Data. This is Sam speaking. Hey. Afternoon, Sam. This is Ross with Tech Home. How are you? Good, man. How are you?","start_word":45,"end_word":100,"sentiment":"neutral","sentiment_score":0.05089632049202919},{"text":"That's great. Doing good, buddy.","start_word":101,"end_word":105,"sentiment":"positive","sentiment_score":0.5863869786262512},{"text":"Sam, actually, I'm just following up on my email inquiry I sent over Give from me Pecombe a Field sec. around eleven When did eighteen AM. today? Yep. Today morning, 11:10AM and 11:18AM. Two inquiries. Okay. What was the subject line on the email? One is quote request, APCRBCAnd15. From Techcom, was it? Yep. From Techcom. Okay. They're being worked on. There are two inquiries. One for APC Yeah. replacement battery, and one is for Fargo. Yeah. Yeah. Yeah. So, yeah, the one of the so with the APC one, it's being worked on by one of my colleagues. The other one, the Fargo, we don't carry. So we won't be able to to assist with that one unless you're after an alternative. Yeah. Sure. Like, I found one of the item on the card data, the single side printer, USB, and Ethernet. But, didn't find the rest too. So if you can provide any alternative suitable, like, compatible item, then, yep, I can provide it to the customer. Yeah. They're they're being worked on by by my colleagues. It's just yeah. We we've got other inquiries just ahead of yours at the moment that we're still trying to get through first. So we'll work on yours shortly. It's just yeah. We've we've got some other inquiries ahead of them. That's all. Yeah. I completely understand, but the customer was, like, he needed the quote today itself so he can proceed. Yeah. So No. do I under look upon it and yep. I I understand that. We've we've just got other inquiries that we're also working on that that have come through earlier as well. So but Mhmm. Mhmm. you you will get your your queries worked on shortly. It's just, yeah, we're we are working on one other item at the moment from from earlier emails. Yep. So Mhmm. so we'll we'll get Alright. to yours shortly, but, yeah, it we're we're not necessarily able to to jump on them right at this second just because we do have other inquiries that we're we're working on first. Right. No worries, Sam. Do let me know once you're done, and, yep, you can reply to our email. Alright. Okay. No worries. Yeah. Yeah. You'll you'll get quotes Thanks. hopefully hopefully this afternoon. Oh, okay. No worries.","start_word":106,"end_word":491,"sentiment":"neutral","sentiment_score":-0.01896562023628793},{"text":"Thanks. Thanks. Alright. Thanks, mate. Yes, ma'am. Bye.","start_word":492,"end_word":499,"sentiment":"positive","sentiment_score":0.4603586867451668}],"average":{"sentiment":"neutral","sentiment_score":0.024965330327123364}}}}