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mate.","start":124.74,"end":125.64,"sentiment":"neutral","sentiment_score":0.32914814352989197}],"sentiment":"neutral","sentiment_score":0.28784147650003433,"channel":1,"num_words":4,"start":124.42,"end":125.64},{"sentences":[{"text":"Alright.","start":126.16687,"end":126.64687,"sentiment":"neutral","sentiment_score":0.19008350372314453}],"sentiment":"neutral","sentiment_score":0.19008350372314453,"channel":0,"num_words":1,"start":126.16687,"end":126.64687},{"sentences":[{"text":"Okay.","start":126.42,"end":126.92,"sentiment":"neutral","sentiment_score":0.19008709490299225}],"sentiment":"neutral","sentiment_score":0.19008709490299225,"channel":1,"num_words":1,"start":126.42,"end":126.92},{"sentences":[{"text":"Thanks, mate.","start":126.64687,"end":127.46687,"sentiment":"neutral","sentiment_score":0.30995434522628784}],"sentiment":"neutral","sentiment_score":0.30995434522628784,"channel":0,"num_words":2,"start":126.64687,"end":127.46687},{"sentences":[{"text":"Yeah.","start":126.979996,"end":127.299995,"sentiment":"neutral","sentiment_score":0.28525006771087646},{"text":"Thank you.","start":127.299995,"end":127.7,"sentiment":"positive","sentiment_score":0.40178291499614716},{"text":"Bye bye.","start":127.7,"end":128.44,"sentiment":"neutral","sentiment_score":0.2925751507282257}],"sentiment":"positive","sentiment_score":0.33479323983192444,"channel":1,"num_words":5,"start":126.979996,"end":128.44},{"sentences":[{"text":"Cheers.","start":128.08687,"end":128.32687,"sentiment":"positive","sentiment_score":0.37354737520217896},{"text":"Bye.","start":128.32687,"end":128.82687,"sentiment":"neutral","sentiment_score":0.1508442461490631}],"sentiment":"neutral","sentiment_score":0.26219581067562103,"channel":0,"num_words":2,"start":128.08687,"end":128.82687}]},"summary":{"result":"success","short":"The customer is trying to get in touch with Lisa Patton at Helic dash Resource, but has trouble communicating. The agent puts the customer on hold to try and get Lisa's number, but ultimately the customer gives the agent their number and ends the call."},"intents":{"segments":[{"text":"Could I maybe ask you could I get you her to ring you Yep.","start_word":60,"end_word":73,"intents":[{"intent":"Request phone ringing","confidence_score":0.000586337}]}]},"sentiments":{"segments":[{"text":"Hello? Speaking. Hello? Helicopter Resources. How are we? Yep. Hello? Can you hear me? Yes. Hello. Can you hear me? Hell I can hear you. Is this Lisa Patton? Hello? This is is this better? Yes. It's better now. Yep. I want you to speak to Lisa. Yeah. I think she's just gone to the other side of the hanger. Could I maybe ask you could I get you her to ring you Yep. Actually, she made an inquiry for a Bluetooth speaker phone. for a phone? Sorry? Yep. Bluetooth Bluetooth speaker. She made an inquiry. I'm just getting back to her. Okay. Just stand Yep. by and see if I can put you on hold and get it. Just hang on one second. Just hang Sure. I don't know if we're gonna be able to do this, but hang on. Hey, mate. No. Look. I'll get your number. Yes. Right? I'm here. Okay. Can I get your number? I'll get to to call you. Sure. 614388898953. Six one four eight eight eight nine eight 953. Alright. It's I'll regarding get it. Absaust Expand eighty, Mentional. Can you repeat that, please? Absaust Sorry. Expand 80. Expand 80. Yep. Yep. Alright. Thank you, mate. Alright. Okay. Thanks, mate. Yeah.","start_word":0,"end_word":207,"sentiment":"neutral","sentiment_score":0.008825870230793953},{"text":"Thank you.","start_word":208,"end_word":209,"sentiment":"positive","sentiment_score":0.3971291184425354},{"text":"Bye bye.","start_word":210,"end_word":211,"sentiment":"neutral","sentiment_score":0.29686400294303894},{"text":"Cheers.","start_word":212,"end_word":212,"sentiment":"positive","sentiment_score":0.37354737520217896},{"text":"Bye.","start_word":213,"end_word":213,"sentiment":"neutral","sentiment_score":0.2010848969221115}],"average":{"sentiment":"neutral","sentiment_score":0.021078139799713742}}}}