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Oh, you've come up as extension 304, Nick. That's alright. As far as I know it is. No.\n\nHe should be in his office. I can come down. Is there anything I can help with maybe? Right. Can you I'll tell you what, head back to your office.\n\nI'm gonna be about fifteen, twenty minutes. I will swing by your office, and I'll either grab you and we'll go and find Jay, or I'll see if I can have a look myself. Okay. Do you wanna do it after that? What time how long is your meeting gonna last?\n\nAlright. So maybe around 02:30 ish? Alrighty. Thanks. No worries.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi, Nick.","start":0.96,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.051079049706459045},{"text":"Oh, you've come up as extension 304, Nick.","start":6.96,"end":10.74,"sentiment":"neutral","sentiment_score":0.011480383982416242},{"text":"That's alright.","start":17.775,"end":18.515,"sentiment":"neutral","sentiment_score":0.11026515811681747},{"text":"As far as I know it is.","start":23.695,"end":25.154999,"sentiment":"neutral","sentiment_score":-0.02646071171121938},{"text":"No.","start":34.36,"end":34.68,"sentiment":"neutral","sentiment_score":-0.103677935898304}],"sentiment":"neutral","sentiment_score":0.006281428481452167,"num_words":20,"start":0.96,"end":34.68},{"sentences":[{"text":"He should be in his office.","start":34.68,"end":36.36,"sentiment":"neutral","sentiment_score":-0.06737038431068261},{"text":"I can come down.","start":36.36,"end":37.420002,"sentiment":"neutral","sentiment_score":-0.03194047138094902},{"text":"Is there anything I can help with maybe?","start":37.8,"end":39.98,"sentiment":"neutral","sentiment_score":-0.019585337722674012},{"text":"Right.","start":51.155003,"end":51.655003,"sentiment":"neutral","sentiment_score":-0.009538973681628704},{"text":"Can you I'll tell you what, head back to your office.","start":66.42,"end":69.22,"sentiment":"neutral","sentiment_score":-0.012539101087234238}],"sentiment":"neutral","sentiment_score":-0.027871199293682973,"num_words":30,"start":34.68,"end":69.22},{"sentences":[{"text":"I'm gonna be about fifteen, twenty minutes.","start":69.22,"end":72.295,"sentiment":"neutral","sentiment_score":0.05190975431885038},{"text":"I will swing by your office, and I'll either grab you and we'll go and find Jay, or I'll see if I can have a look myself.","start":72.435,"end":79.175,"sentiment":"neutral","sentiment_score":0.03827026714053419},{"text":"Okay.","start":82.77,"end":83.27,"sentiment":"neutral","sentiment_score":0.02908996492624283},{"text":"Do you wanna do it after that?","start":83.81,"end":85.729996,"sentiment":"neutral","sentiment_score":0.0211888990764107},{"text":"What time how long is your meeting gonna last?","start":85.729996,"end":87.83,"sentiment":"neutral","sentiment_score":0.010390259015063444}],"sentiment":"neutral","sentiment_score":0.03269784475731499,"num_words":51,"start":69.22,"end":87.83},{"sentences":[{"text":"Alright.","start":90.14094,"end":90.54093,"sentiment":"neutral","sentiment_score":0.0387151911854744},{"text":"So maybe around 02:30 ish?","start":90.54093,"end":92.72093,"sentiment":"neutral","sentiment_score":0.02563544511795044},{"text":"Alrighty.","start":94.22093,"end":94.72093,"sentiment":"positive","sentiment_score":0.34188851714134216},{"text":"Thanks.","start":96.380936,"end":96.880936,"sentiment":"positive","sentiment_score":0.4791792929172516},{"text":"No worries.","start":96.94093,"end":97.50093,"sentiment":"neutral","sentiment_score":0.25948987156152725}],"sentiment":"neutral","sentiment_score":0.15069399699568747,"num_words":10,"start":90.14094,"end":97.50093},{"sentences":[{"text":"Bye.","start":97.50093,"end":98.00093,"sentiment":"neutral","sentiment_score":0.1783125400543213}],"sentiment":"neutral","sentiment_score":0.1783125400543213,"num_words":1,"start":97.50093,"end":98.00093}]}}]},{"alternatives":[{"transcript":"Hi, Mick. It is Claire from the lifestyle and wellness team. Hello? Yeah. I don't have a phone in my office. So, yeah, the girls kindly put me through. Yeah. I was hoping I was hoping to find out if Jay from IT is working today. Okay. I have went down his office, and it's locked, and there's no answer. Do you know if he's working in a particular area today? Well, what the thing is is the bus appointment books, Affinity has given me access and to all three calendars. And I've got my Outlook calendar up, and I've added reception, but I'm still not able to see visibly the three calendars. I was wondering if he might be able to help with that. Yes. Okay. Okay. I've actually got a meeting with Dave at two. About twenty minutes, half an hour? Yes. Perfect. Okay. Thanks for your help. Okay. 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Mick. It is Claire from the lifestyle and wellness team. Hello? Yeah. I don't have a phone in my office.\n\nSo, yeah, the girls kindly put me through. Yeah. I was hoping I was hoping to find out if Jay from IT is working today. Okay. I have went down his office, and it's locked, and there's no answer.\n\nDo you know if he's working in a particular area today? Well, what the thing is is the bus appointment books, Affinity has given me access and to all three calendars. And I've got my Outlook calendar up, and I've added reception, but I'm still not able to see visibly the three calendars. I was wondering if he might be able to help with that. Yes.\n\nOkay. Okay. I've actually got a meeting with Dave at two. About twenty minutes, half an hour? Yes.\n\nPerfect. Okay. Thanks for your help. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Mick.","start":2.56,"end":3.36,"sentiment":"neutral","sentiment_score":0.10720286518335342},{"text":"It is Claire from the lifestyle and wellness team.","start":3.36,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.12428676585356395},{"text":"Hello?","start":7.8399997,"end":8.34,"sentiment":"neutral","sentiment_score":0.019704632461071014},{"text":"Yeah.","start":10.639999,"end":11.139999,"sentiment":"neutral","sentiment_score":-0.02946143783628941},{"text":"I don't have a phone in my office.","start":11.28,"end":13.92,"sentiment":"neutral","sentiment_score":-0.15401644445955753}],"sentiment":"neutral","sentiment_score":0.004338012476052556,"num_words":21,"start":2.56,"end":13.92},{"sentences":[{"text":"So, yeah, the girls kindly put me through.","start":13.92,"end":16.775,"sentiment":"neutral","sentiment_score":-0.0458346544764936},{"text":"Yeah.","start":16.775,"end":17.275,"sentiment":"neutral","sentiment_score":0.0472351498901844},{"text":"I was hoping I was hoping to find out if Jay from IT is working today.","start":17.815,"end":22.395,"sentiment":"neutral","sentiment_score":0.03840725217014551},{"text":"Okay.","start":25.654999,"end":26.154999,"sentiment":"neutral","sentiment_score":-0.032286494970321655},{"text":"I have went down his office, and it's locked, and there's no answer.","start":26.455,"end":29.494999,"sentiment":"neutral","sentiment_score":-0.16445272874373656}],"sentiment":"neutral","sentiment_score":-0.048079436406111106,"num_words":39,"start":13.92,"end":29.494999},{"sentences":[{"text":"Do you know if he's working in a particular area today?","start":29.494999,"end":32.6,"sentiment":"neutral","sentiment_score":-0.04729501395062967},{"text":"Well, what the thing is is the bus appointment books, Affinity has given me access and to all three calendars.","start":40.42,"end":50.335,"sentiment":"neutral","sentiment_score":0.002184383710846305},{"text":"And I've got my Outlook calendar up, and I've added reception, but I'm still not able to see visibly the three calendars.","start":52.074997,"end":60.98,"sentiment":"neutral","sentiment_score":-0.08913673138753934},{"text":"I was wondering if he might be able to help with that.","start":62.32,"end":69.44,"sentiment":"neutral","sentiment_score":-0.034760743690033756},{"text":"Yes.","start":69.44,"end":69.94,"sentiment":"neutral","sentiment_score":0.07325538992881775}],"sentiment":"neutral","sentiment_score":-0.04214301672905232,"num_words":66,"start":29.494999,"end":69.94},{"sentences":[{"text":"Okay.","start":77.744995,"end":78.244995,"sentiment":"neutral","sentiment_score":0.019155075773596764},{"text":"Okay.","start":79.345,"end":79.744995,"sentiment":"neutral","sentiment_score":0.04331980645656586},{"text":"I've actually got a meeting with Dave at two.","start":79.744995,"end":82.16499,"sentiment":"neutral","sentiment_score":0.035740518321593605},{"text":"About twenty minutes, half an hour?","start":87.97,"end":89.83,"sentiment":"neutral","sentiment_score":0.012740320215622583},{"text":"Yes.","start":92.61,"end":93.090004,"sentiment":"neutral","sentiment_score":0.14730003476142883}],"sentiment":"neutral","sentiment_score":0.033771194621092744,"num_words":18,"start":77.744995,"end":93.090004},{"sentences":[{"text":"Perfect.","start":93.090004,"end":93.590004,"sentiment":"positive","sentiment_score":0.41127753257751465},{"text":"Okay.","start":95.090004,"end":95.57001,"sentiment":"positive","sentiment_score":0.4187283515930176},{"text":"Thanks for your help.","start":95.57001,"end":96.79,"sentiment":"positive","sentiment_score":0.6664415597915649},{"text":"Okay.","start":97.41,"end":97.91,"sentiment":"neutral","sentiment_score":0.18917356431484225},{"text":"Bye.","start":98.05,"end":98.55,"sentiment":"neutral","sentiment_score":0.10626386106014252}],"sentiment":"positive","sentiment_score":0.4739011935889721,"num_words":8,"start":93.090004,"end":98.55}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi,\n\nChannel 1: Hi, Mick. It is Claire from the lifestyle and wellness team.\n\nChannel 0: Nick. Oh,\n\nChannel 1: Hello?\n\nChannel 0: you've come up as extension 304, Nick.\n\nChannel 1: Yeah. I don't have a phone in my office. So, yeah, the girls kindly put me through. Yeah.\n\nChannel 0: That's\n\nChannel 1: I was\n\nChannel 0: alright.\n\nChannel 1: hoping I was hoping to find out if Jay from IT is working today.\n\nChannel 0: As far as I know it is.\n\nChannel 1: Okay. I have went down his office, and it's locked, and there's no answer. Do you know if he's working in a particular area today?\n\nChannel 0: No. He should be in his office. I can come down. Is there anything I can help with maybe?\n\nChannel 1: Well, what the thing is is the bus appointment books, Affinity has given me access and to all three calendars.\n\nChannel 0: Right.\n\nChannel 1: And I've got my Outlook calendar up, and I've added reception, but I'm still not able to see visibly the three calendars. I was wondering if he might be able to help with\n\nChannel 0: Can you I'll tell you what, head back to your office.\n\nChannel 1: that.\n\nChannel 0: I'm\n\nChannel 1: Yes.\n\nChannel 0: gonna be about fifteen, twenty minutes. I will swing by your office, and I'll either grab you and we'll go and find Jay, or I'll see\n\nChannel 1: Okay.\n\nChannel 0: if I can have a look myself.\n\nChannel 1: Okay. I've actually got a meeting with Dave at two.\n\nChannel 0: Okay. Do you wanna do it after that? What time how long is your meeting gonna last?\n\nChannel 1: About twenty minutes, half an hour?\n\nChannel 0: Alright. So maybe around 02:30 ish?\n\nChannel 1: Yes. Perfect.\n\nChannel 0: Alrighty.\n\nChannel 1: Okay. Thanks for your help.\n\nChannel 0: Thanks. No worries.\n\nChannel 1: Okay.\n\nChannel 0: Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi,","start":0.96,"end":1.46,"sentiment":"neutral","sentiment_score":0.07179377973079681}],"sentiment":"neutral","sentiment_score":0.07179377973079681,"channel":0,"num_words":1,"start":0.96,"end":1.46},{"sentences":[{"text":"Hi, Mick.","start":2.56,"end":3.36,"sentiment":"neutral","sentiment_score":0.10720286518335342},{"text":"It is Claire from the lifestyle and wellness 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agent, Mick, to inquire about the IT department's work and if they can help with the bus appointment books. She asks Mick if he can help and suggests going to their office to see if they can find Jay. She also mentions a meeting with Dave and asks Mick to call her back to arrange a time after their meeting."},"intents":{"segments":[{"text":"you've come up as extension 304, Nick. Yeah.","start_word":15,"end_word":22,"intents":[{"intent":"Retrieve contact information","confidence_score":0.0020316392}]},{"text":"hoping I was hoping to find out if Jay from IT is working today.","start_word":44,"end_word":57,"intents":[{"intent":"Check status","confidence_score":0.012540022}]},{"text":"Well, what the thing is is the bus appointment books, Affinity has given me access and to all three calendars. Right.","start_word":109,"end_word":129,"intents":[{"intent":"Access calendars","confidence_score":0.28817853}]},{"text":"I've actually got a meeting with Dave at two. 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I was wondering if he might be able to help with Can you I'll tell you what, head back to your office. that. I'm Yes. gonna be about fifteen, twenty minutes. I will swing by your office, and I'll either grab you and we'll go and find Jay, or I'll see Okay. if I can have a look myself. Okay. I've actually got a meeting with Dave at two. Okay. Do you wanna do it after that? What time how long is your meeting gonna last? About twenty minutes, half an hour? Alright. So maybe around 02:30 ish? Yes.","start_word":0,"end_word":250,"sentiment":"neutral","sentiment_score":-0.012645775452256204},{"text":"Perfect. Alrighty. Okay. Thanks for your help. Thanks.","start_word":251,"end_word":258,"sentiment":"positive","sentiment_score":0.4862482249736786},{"text":"No worries. Okay. Bye. Bye.","start_word":259,"end_word":263,"sentiment":"neutral","sentiment_score":0.19106096029281616}],"average":{"sentiment":"neutral","sentiment_score":0.012352128261772096}}}}