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Hello. I tried to leave a message yesterday by ringing the same number ringing now. I've been having Internet problems again. Now this is happening every month, but I it's happening yesterday, and I had no Internet all day yesterday. I just want to know, was there a problem in my area with a shortage or a cutout or something, but I just need to know what the hell is bloody going on because I'm not happy this time. Yep. Jason Anthony Atard. Sure. Yep. Yeah. Dude, well, I've already done that. I've I've unplugged the router at the router and at the PowerPoint, and I've also done that with the NBN box as well. I've taken all power out of the box and out of the switch as well. So I've already done the power what's the name? The power change, new power cycle. I've done all that. But like I said, it didn't just go out for a little time. It was out all day yesterday. And I'm not at home to actually check if it's working at the moment because I had to have a doctor's appointment this morning. So I'll be ringing this afternoon when I come back into the home. Okay. Okay. Alright. Okay. Well, I'll ring I'll ring this afternoon if I still have no Internet. Yeah. Yeah. Okay. You probably have to look at the last time I rang up, which was last month, and have a look at the notes then see what the other technician did to fix the problem because just doing a check or anything like that to see if I'm online. I can't be online because I'm not at home and nothing's running. Okay. Alright. Thank you very much. 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Hello. I tried to leave a message yesterday by ringing the same number ringing now. I've been having Internet problems again. Now this is happening every month, but I it's happening yesterday, and I had no Internet all day yesterday.\n\nI just want to know, was there a problem in my area with a shortage or a cutout or something, but I just need to know what the hell is bloody going on because I'm not happy this time. Yep. Jason Anthony Atard. Sure. Yep.\n\nYeah. Dude, well, I've already done that. I've I've unplugged the router at the router and at the PowerPoint, and I've also done that with the NBN box as well. I've taken all power out of the box and out of the switch as well. So I've already done the power what's the name?\n\nThe power change, new power cycle. I've done all that. But like I said, it didn't just go out for a little time. It was out all day yesterday. And I'm not at home to actually check if it's working at the moment because I had to have a doctor's appointment this morning.\n\nSo I'll be ringing this afternoon when I come back into the home. Okay. Okay. Alright. Okay.\n\nWell, I'll ring I'll ring this afternoon if I still have no Internet. Yeah. Yeah. Okay. You probably have to look at the last time I rang up, which was last month, and have a look at the notes then see what the other technician did to fix the problem because just doing a check or anything like that to see if I'm online.\n\nI can't be online because I'm not at home and nothing's running. Okay. Alright. Thank you very much. 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Good morning. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Yes. Hello. I tried to leave a message yesterday by ringing the same number ringing now. I've been having Internet problems again. Now this is happening every month, but I it's happening yesterday, and I had no Internet all day yesterday.\n\nI just want to know, was there a problem in my area with a shortage or a cutout or something, but I just need to know what the hell is bloody going on because I'm not happy this time.\n\nChannel 0: Okay. I see. May I have your full name\n\nChannel 1: Yep.\n\nChannel 0: for me\n\nChannel 1: Jason\n\nChannel 0: to check the account?\n\nChannel 1: Anthony\n\nChannel 0: Yeah.\n\nChannel 1: Atard.\n\nChannel 0: Okay. Is it okay if I put you on hold? Let me just check\n\nChannel 1: Sure.\n\nChannel 0: the account. Hang on. Hello, Jason?\n\nChannel 1: Yep.\n\nChannel 0: Yes. Thank you for waiting. So upon checking your account, there seems to be no issue with the service. On our end, it says the user is online. So is it okay if you do a full power cycle on your end\n\nChannel 1: Yeah.\n\nChannel 0: this often?\n\nChannel 1: Dude,\n\nChannel 0: Yeah. Please.\n\nChannel 1: well, I've already done that. I've I've unplugged the router at the router and at the PowerPoint, and I've also done that with the NBN box as well. I've taken all power out of the box and out of the switch as well. So I've already done the power what's the name? The\n\nChannel 0: Alright.\n\nChannel 1: power\n\nChannel 0: I can\n\nChannel 1: change, new power cycle. I've done all that. But like I said, it didn't just go out for a little time. It was out all day yesterday. And I'm not at home to actually check if it's working at the moment because I had to have a doctor's appointment this morning.\n\nSo I'll be ringing this afternoon when I come back into the home.\n\nChannel 0: Yeah. Yeah. Please do ring us when you got home, and if there's still no Internet\n\nChannel 1: Okay.\n\nChannel 0: because, yeah, on our end, this service has no issue.\n\nChannel 1: Okay.\n\nChannel 0: So this\n\nChannel 1: Alright.\n\nChannel 0: this should be running well fine.\n\nChannel 1: Okay. Well, I'll ring I'll ring this afternoon if I still have no Internet.\n\nChannel 0: Yeah. Sure. Okay. And we'll also run some diagnostic tests on our end\n\nChannel 1: Yeah.\n\nChannel 0: just to further check. Mhmm.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: Right.\n\nChannel 1: You probably\n\nChannel 0: Mhmm.\n\nChannel 1: have to look at the last time I rang up, which was last month, and have a look at the notes then see what the other technician did to fix the problem because just doing a check or anything like that to see if I'm online. I can't be online because I'm not at home and nothing's running.\n\nChannel 0: Okay. Let's see. We'll have a look on that one also.\n\nChannel 1: Okay.\n\nChannel 0: Okay.\n\nChannel 1: Alright. Thank\n\nChannel 0: Mhmm.\n\nChannel 1: you very much.\n\nChannel 0: Yeah. Thank you also, Jason.\n\nChannel 1: Bye.\n\nChannel 0: Bye for now. Yeah.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.32,"end":2.8,"sentiment":"neutral","sentiment_score":0.08703532814979553},{"text":"Good morning.","start":2.8,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.255528062582016},{"text":"This is Maureen from Airtel tech support.","start":3.4399998,"end":6.1,"sentiment":"neutral","sentiment_score":0.20214530612741197},{"text":"How can I assist you today?","start":6.64,"end":8.1,"sentiment":"neutral","sentiment_score":0.20347099006175995}],"sentiment":"neutral","sentiment_score":0.20212090853601694,"channel":0,"num_words":16,"start":2.32,"end":8.1},{"sentences":[{"text":"Yes.","start":8.48,"end":8.72,"sentiment":"neutral","sentiment_score":0.02418026328086853},{"text":"Hello.","start":8.72,"end":9.22,"sentiment":"neutral","sentiment_score":-0.0024327458813786507},{"text":"I tried to leave a message yesterday by ringing the same number ringing 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Jason?","start":257.35,"end":258.25,"sentiment":"neutral","sentiment_score":0.02157480176538229}],"sentiment":"neutral","sentiment_score":0.011834301287308335,"channel":0,"num_words":6,"start":62.86,"end":258.25},{"sentences":[{"text":"Yep.","start":258.61002,"end":259.11002,"sentiment":"neutral","sentiment_score":0.05098637938499451}],"sentiment":"neutral","sentiment_score":0.05098637938499451,"channel":1,"num_words":1,"start":258.61002,"end":259.11002},{"sentences":[{"text":"Yes.","start":259.91,"end":260.39,"sentiment":"neutral","sentiment_score":0.09704551100730896},{"text":"Thank you for waiting.","start":260.39,"end":261.61,"sentiment":"neutral","sentiment_score":0.30314361304044724},{"text":"So upon checking your account, there seems to be no issue with the service.","start":261.91,"end":266.41,"sentiment":"neutral","sentiment_score":0.1812667271920613},{"text":"On our end, it says the user is 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probably","start":357.27502,"end":357.915,"sentiment":"neutral","sentiment_score":-0.06995298527181149}],"sentiment":"neutral","sentiment_score":-0.06995298527181149,"channel":1,"num_words":2,"start":357.27502,"end":357.915},{"sentences":[{"text":"Mhmm.","start":357.64502,"end":358.14502,"sentiment":"neutral","sentiment_score":-0.06427537649869919}],"sentiment":"neutral","sentiment_score":-0.06427537649869919,"channel":0,"num_words":1,"start":357.64502,"end":358.14502},{"sentences":[{"text":"have to look at the last time I rang up, which was last month, and have a look at the notes then see what the other technician did to fix the problem because just doing a check or anything like that to see if I'm online.","start":357.915,"end":374.59,"sentiment":"neutral","sentiment_score":-0.10607482476726822},{"text":"I can't be online because I'm not at home and nothing's running.","start":375.05,"end":378.35,"sentiment":"neutral","sentiment_score":-0.27361757432421047}],"sentiment":"neutral","sentiment_score":-0.1407388419169804,"channel":1,"num_words":58,"start":357.915,"end":378.35},{"sentences":[{"text":"Okay.","start":380.595,"end":381.095,"sentiment":"neutral","sentiment_score":-0.03545692563056946},{"text":"Let's see.","start":381.155,"end":381.895,"sentiment":"neutral","sentiment_score":-0.017448662780225277},{"text":"We'll have a look on that one also.","start":382.275,"end":385.095,"sentiment":"neutral","sentiment_score":0.009639421943575144}],"sentiment":"neutral","sentiment_score":0.0006146476688710126,"channel":0,"num_words":11,"start":380.595,"end":385.095},{"sentences":[{"text":"Okay.","start":384.60498,"end":385.10498,"sentiment":"neutral","sentiment_score":0.059097111225128174}],"sentiment":"neutral","sentiment_score":0.059097111225128174,"channel":1,"num_words":1,"start":384.60498,"end":385.10498},{"sentences":[{"text":"Okay.","start":385.955,"end":386.455,"sentiment":"neutral","sentiment_score":0.09609320759773254}],"sentiment":"neutral","sentiment_score":0.09609320759773254,"channel":0,"num_words":1,"start":385.955,"end":386.455},{"sentences":[{"text":"Alright.","start":386.125,"end":386.625,"sentiment":"neutral","sentiment_score":0.20012986660003665},{"text":"Thank","start":386.925,"end":387.165,"sentiment":"positive","sentiment_score":0.37544548511505127}],"sentiment":"neutral","sentiment_score":0.28778767585754395,"channel":1,"num_words":2,"start":386.125,"end":387.165},{"sentences":[{"text":"Mhmm.","start":387.075,"end":387.575,"sentiment":"positive","sentiment_score":0.372316300868988}],"sentiment":"positive","sentiment_score":0.372316300868988,"channel":0,"num_words":1,"start":387.075,"end":387.575},{"sentences":[{"text":"you very much.","start":387.165,"end":388.145,"sentiment":"positive","sentiment_score":0.5017964939276377}],"sentiment":"positive","sentiment_score":0.5017964939276377,"channel":1,"num_words":3,"start":387.165,"end":388.145},{"sentences":[{"text":"Yeah.","start":388.435,"end":388.755,"sentiment":"neutral","sentiment_score":0.25170910358428955},{"text":"Thank you also, Jason.","start":388.755,"end":390.055,"sentiment":"positive","sentiment_score":0.3909165561199188}],"sentiment":"positive","sentiment_score":0.36307506561279296,"channel":0,"num_words":5,"start":388.435,"end":390.055},{"sentences":[{"text":"Bye.","start":390.445,"end":390.945,"sentiment":"neutral","sentiment_score":0.17858931422233582}],"sentiment":"neutral","sentiment_score":0.17858931422233582,"channel":1,"num_words":1,"start":390.445,"end":390.945},{"sentences":[{"text":"Bye for now.","start":390.675,"end":391.735,"sentiment":"neutral","sentiment_score":0.05355671296517054},{"text":"Yeah.","start":392.035,"end":392.535,"sentiment":"neutral","sentiment_score":-0.09187651425600052}],"sentiment":"neutral","sentiment_score":0.017198406159877777,"channel":0,"num_words":4,"start":390.675,"end":392.535}]},"summary":{"result":"success","short":"A customer named Jason calls Airtel tech support to report ongoing Internet problems. He explains that he had no Internet all day the previous day and wants to know if there is a shortage or cutout in his area. The representative checks his account and confirms that there is no issue with the service. The representative suggests a power cycle and diagnoses the problem further."},"intents":{"segments":[{"text":"May I have your full name Yep. for me Jason to check the account? Anthony Yeah.","start_word":99,"end_word":114,"intents":[{"intent":"Check account status","confidence_score":0.072599},{"intent":"Check account status","confidence_score":0.116863266}]},{"text":"So upon checking your account, there seems to be no issue with the service. On our end, it says the user is online. So is it okay if you do a full power cycle on your end Yeah. this often?","start_word":143,"end_word":182,"intents":[{"intent":"Complete power cycle","confidence_score":0.0038855157}]},{"text":"I've I've unplugged the router at the router and at the PowerPoint, and I've also done that with the NBN box as well. I've taken all power out of the box and out of the switch as well.","start_word":191,"end_word":228,"intents":[{"intent":"Remove power from router","confidence_score":0.008485344}]},{"text":"I've I've unplugged the router at the router and at the PowerPoint, and I've also done that with the NBN box as well. I've taken all power out of the box and out of the switch as well. So I've already done the power what's the name? The Alright.","start_word":191,"end_word":239,"intents":[{"intent":"Unplugged router","confidence_score":0.096374445}]},{"text":"And I'm not at home to actually check if it's working at the moment because I had to have a doctor's appointment this morning. So I'll be ringing this afternoon when I come back into the home. Yeah.","start_word":270,"end_word":307,"intents":[{"intent":"Check service status","confidence_score":0.17371194}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today? Yes. Hello. I tried to leave a message yesterday by ringing the same number ringing now. I've been having Internet problems again. Now this is happening every month, but I it's happening yesterday, and I had no Internet all day yesterday.","start_word":0,"end_word":56,"sentiment":"neutral","sentiment_score":-0.0771651417016983},{"text":"I just want to know, was there a problem in my area with a shortage or a cutout or something, but I just need to know what the hell is bloody going on because I'm not happy this time.","start_word":57,"end_word":95,"sentiment":"negative","sentiment_score":-0.4165818989276886},{"text":"Okay. I see. May I have your full name Yep. for me Jason to check the account? Anthony Yeah. Atard. Okay. Is it okay if I put you on hold? Let me just check Sure. the account. Hang on. Hello, Jason? Yep. Yes. Thank you for waiting. So upon checking your account, there seems to be no issue with the service. On our end, it says the user is online. So is it okay if you do a full power cycle on your end Yeah. this often? Dude, Yeah. Please. well, I've already done that. I've I've unplugged the router at the router and at the PowerPoint, and I've also done that with the NBN box as well. I've taken all power out of the box and out of the switch as well. So I've already done the power what's the name? The Alright. power I can change, new power cycle. I've done all that. But like I said, it didn't just go out for a little time. It was out all day yesterday. And I'm not at home to actually check if it's working at the moment because I had to have a doctor's appointment this morning. So I'll be ringing this afternoon when I come back into the home. Yeah. Yeah. Please do ring us when you got home, and if there's still no Internet Okay. because, yeah, on our end, this service has no issue. Okay. So this Alright.","start_word":96,"end_word":337,"sentiment":"neutral","sentiment_score":0.00639289833051114},{"text":"this should be running well fine.","start_word":338,"end_word":343,"sentiment":"positive","sentiment_score":0.5566519498825073},{"text":"Okay. Well, I'll ring I'll ring this afternoon if I still have no Internet. Yeah. Sure. Okay. And we'll also run some diagnostic tests on our end Yeah. just to further check. Mhmm. Yeah. Okay. Right. You probably Mhmm. have to look at the last time I rang up, which was last month, and have a look at the notes then see what the other technician did to fix the problem because just doing a check or anything like that to see if I'm online. I can't be online because I'm not at home and nothing's running. Okay. Let's see. We'll have a look on that one also. Okay. Okay. Alright.","start_word":344,"end_word":454,"sentiment":"neutral","sentiment_score":-0.06375187635421753},{"text":"Thank Mhmm. you very much.","start_word":455,"end_word":459,"sentiment":"positive","sentiment_score":0.42765378952026367},{"text":"Yeah.","start_word":460,"end_word":460,"sentiment":"neutral","sentiment_score":0.25170910358428955},{"text":"Thank you also, Jason.","start_word":461,"end_word":464,"sentiment":"positive","sentiment_score":0.3771256804466248},{"text":"Bye. Bye for now. Yeah.","start_word":465,"end_word":469,"sentiment":"neutral","sentiment_score":0.11875934004783632}],"average":{"sentiment":"neutral","sentiment_score":-0.03462990445762828}}}}