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I just wanted to check-in if you're having issues with your Internet because we can see here that it's currently offline, but went online earlier. Mhmm. Yeah. So that means the Internet is working fine earlier. Mhmm. But no need for you to go to that page since you just need to connect it to the NTT box, and it should be working fine after that. Okay. Can you see the black box or white box mounted in your wall? Mhmm. Can we connect the router to that box? Can you see the available port? Yeah. Mhmm. Is it color red or green? Okay. It's connected at the one port, w a n, at the back of your router. Okay. But it's still offline here on our end. You mean the p p p o e and username? Yeah. But no need for you to enter that one since the router is already preconfigured. Yeah. Did you accidentally press the reset button? Yeah. Or no? Okay. I think that's the reason why the credentials might be deleted. So we need to, yeah, we need to enter the credentials now. Yeah. So I'm going to hang on. I'm going to email you your credentials for you to enter it at the router's interface. Then once enter, you should be back online. Yeah. Hold on. Let me just check it check the credentials. Next time, please do not press the reset button because we might be doing this again if ever. Yes. Okay. Yeah. I think you just plug it to the incorrect port. That's why. Because it went online earlier, but now yeah. Yeah. Sure. Hang on. There you go. I emailed it. Just send the email. Yeah. Mhmm. Yeah. I just need to log in to the router's interface, then enter the PPPoE username and password indicated. Do you want me to drop this call and just give us a callback if ever you need assistance? Okay. Sure. Yeah. You are you already at the router's interface, the web page? Yeah. Is it did you select PPPoE as Okay. So, yeah, kindly enter the username and password now provided. Oh, can you skip that one? What's important is you enter the username and password under PPPoE connection type. Yeah. But can we skip that one? We can just go back there. What does it add? Sorry. Is it asking to change a password? And there's no option to skip it? Mhmm. Okay. Can we change? Mhmm. Yeah. Mhmm. Okay. Yeah. Can we enter it? You can just enter the one at the back of your router, the same way. Yes. Okay. Can we skip it? Mhmm. Admin password or the password of your Wi Fi. Okay. Yeah. I'm gonna try to use the Internet now. Let's just check if it's working now. Maybe the password is is incorrect because you just changed it or you did not change it. Yeah. Can we try to can we try to use the new password? Let's see. The one that you just changed? Isn't it to change the Wi Fi name as well or no? I can see the service. Yeah. Sure. And I can see on your end as well that you're now online. So I think the Internet should be working. It's working now? Yes. First, to double check. Yeah. You're welcome. No worries. Okay. Great. So if you run into any issues or have more questions, feel free to give us a call anytime. And you're welcome. Bye. 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Good afternoon. Yes. This is Maureen from Airtel tech support. Speaking with yes, Amira?\n\nYes? Am I speaking with Samira? Yeah. Just yeah. I just wanted to check-in if you're having issues with your Internet because we can see here that it's currently offline, but went online earlier.\n\nMhmm. Yeah. So that means the Internet is working fine earlier. Mhmm. But no need for you to go to that page since you just need to connect it to the NTT box, and it should be working fine after that.\n\nOkay. Can you see the black box or white box mounted in your wall? Mhmm. Can we connect the router to that box? Can you see the available port?\n\nYeah. Mhmm. Is it color red or green? Okay. It's connected at the one port, w a n, at the back of your router.\n\nOkay. But it's still offline here on our end. You mean the p p p o e and username? Yeah. But no need for you to enter that one since the router is already preconfigured.\n\nYeah. Did you accidentally press the reset button? Yeah. Or no? Okay.\n\nI think that's the reason why the credentials might be deleted. So we need to, yeah, we need to enter the credentials now. Yeah. So I'm going to hang on. I'm going to email you your credentials for you to enter it at the router's interface.\n\nThen once enter, you should be back online. Yeah. Hold on. Let me just check it check the credentials. Next time, please do not press the reset button because we might be doing this again if ever.\n\nYes. Okay. Yeah. I think you just plug it to the incorrect port. That's why.\n\nBecause it went online earlier, but now yeah. Yeah. Sure. Hang on. There you go.\n\nI emailed it. Just send the email. Yeah. Mhmm. Yeah.\n\nI just need to log in to the router's interface, then enter the PPPoE username and password indicated. Do you want me to drop this call and just give us a callback if ever you need assistance? Okay. Sure. Yeah.\n\nYou are you already at the router's interface, the web page? Yeah. Is it did you select PPPoE as Okay. So, yeah, kindly enter the username and password now provided. Oh, can you skip that one?\n\nWhat's important is you enter the username and password under PPPoE connection type. Yeah. But can we skip that one? We can just go back there. What does it add?\n\nSorry. Is it asking to change a password? And there's no option to skip it? Mhmm. Okay.\n\nCan we change? Mhmm. Yeah. Mhmm. Okay.\n\nYeah. Can we enter it? You can just enter the one at the back of your router, the same way. Yes. Okay.\n\nCan we skip it? Mhmm. Admin password or the password of your Wi Fi. Okay. Yeah.\n\nI'm gonna try to use the Internet now. Let's just check if it's working now. Maybe the password is is incorrect because you just changed it or you did not change it. Yeah. Can we try to can we try to use the new password?\n\nLet's see. The one that you just changed? Isn't it to change the Wi Fi name as well or no? I can see the service. Yeah.\n\nSure. And I can see on your end as well that you're now online. So I think the Internet should be working. It's working now? Yes.\n\nFirst, to double check. Yeah. You're welcome. No worries. Okay.\n\nGreat. So if you run into any issues or have more questions, feel free to give us a call anytime. And you're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.12,"end":3.62,"sentiment":"neutral","sentiment_score":0.04878414422273636},{"text":"Good afternoon.","start":3.84,"end":4.66,"sentiment":"positive","sentiment_score":0.4020293653011322},{"text":"Yes.","start":4.7999997,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.2542739808559418},{"text":"This is Maureen from Airtel tech support.","start":5.6,"end":8.58,"sentiment":"neutral","sentiment_score":0.1991515862090247},{"text":"Speaking with yes, Amira?","start":10.16,"end":11.86,"sentiment":"positive","sentiment_score":0.3399153985083103}],"sentiment":"neutral","sentiment_score":0.2573893035451571,"num_words":15,"start":3.12,"end":11.86},{"sentences":[{"text":"Yes?","start":12.835,"end":13.335,"sentiment":"neutral","sentiment_score":0.0895073264837265},{"text":"Am I speaking with Samira?","start":15.395,"end":16.855,"sentiment":"neutral","sentiment_score":0.07017422765493393},{"text":"Yeah.","start":18.595001,"end":18.755001,"sentiment":"neutral","sentiment_score":0.28916358947753906},{"text":"Just yeah.","start":18.755001,"end":19.395,"sentiment":"neutral","sentiment_score":0.0904382411390543},{"text":"I just wanted to check-in if you're having issues with your Internet because we can see here that it's currently offline, but went online earlier.","start":19.395,"end":29.11,"sentiment":"neutral","sentiment_score":-0.06930937960743905}],"sentiment":"neutral","sentiment_score":-0.024185763343292123,"num_words":34,"start":12.835,"end":29.11},{"sentences":[{"text":"Mhmm.","start":60.97,"end":61.47,"sentiment":"neutral","sentiment_score":0.02124789357185364},{"text":"Yeah.","start":69.73499,"end":70.05499,"sentiment":"neutral","sentiment_score":0.05160699039697647},{"text":"So that means the Internet is working fine earlier.","start":70.05499,"end":72.875,"sentiment":"neutral","sentiment_score":0.06430624135666424},{"text":"Mhmm.","start":77.560005,"end":78.060005,"sentiment":"neutral","sentiment_score":0.0031554419547319412},{"text":"But no need for you to go to that page since you just need to connect it to the NTT box, and it should be working fine after that.","start":92.954994,"end":102.09499,"sentiment":"neutral","sentiment_score":0.10039859740384693}],"sentiment":"neutral","sentiment_score":0.08698355665475857,"num_words":41,"start":60.97,"end":102.09499},{"sentences":[{"text":"Okay.","start":106.634995,"end":106.98,"sentiment":"neutral","sentiment_score":-0.0018780920654535296},{"text":"Can you see the black box or white box mounted in your wall?","start":107.94,"end":112.04,"sentiment":"neutral","sentiment_score":0.0038591303074589143},{"text":"Mhmm.","start":115.54,"end":116.04,"sentiment":"neutral","sentiment_score":0.008577282540500164},{"text":"Can we connect the router to that box?","start":116.5,"end":119.055,"sentiment":"neutral","sentiment_score":0.012039597961120307},{"text":"Can you see the available port?","start":119.375,"end":121.475,"sentiment":"neutral","sentiment_score":0.005916287812093894}],"sentiment":"neutral","sentiment_score":0.006506289483915116,"num_words":29,"start":106.634995,"end":121.475},{"sentences":[{"text":"Yeah.","start":121.535,"end":122.035,"sentiment":"neutral","sentiment_score":0.019285112619400024},{"text":"Mhmm.","start":130.095,"end":130.595,"sentiment":"neutral","sentiment_score":0.007447162177413702},{"text":"Is it color red or green?","start":130.975,"end":133.155,"sentiment":"neutral","sentiment_score":0.0028208517469465733},{"text":"Okay.","start":136.45,"end":136.77,"sentiment":"neutral","sentiment_score":0.025579918175935745},{"text":"It's connected at the one port, w a n, at the back of your router.","start":136.77,"end":141.11,"sentiment":"neutral","sentiment_score":0.022756410700579485}],"sentiment":"neutral","sentiment_score":0.017107644331796717,"num_words":24,"start":121.535,"end":141.11},{"sentences":[{"text":"Okay.","start":147.65001,"end":148.05,"sentiment":"neutral","sentiment_score":0.01032748632133007},{"text":"But it's still offline here on our end.","start":148.05,"end":151.39499,"sentiment":"neutral","sentiment_score":-0.06605956237763166},{"text":"You mean the p p p o e and username?","start":164.84001,"end":167.34001,"sentiment":"neutral","sentiment_score":0.011690398398786783},{"text":"Yeah.","start":169.32,"end":169.64,"sentiment":"neutral","sentiment_score":0.15134498476982117},{"text":"But no need for you to enter that one since the router is already preconfigured.","start":169.64,"end":174.3,"sentiment":"neutral","sentiment_score":0.16361313064893088}],"sentiment":"neutral","sentiment_score":0.0629799118797694,"num_words":35,"start":147.65001,"end":174.3},{"sentences":[{"text":"Yeah.","start":177.32,"end":177.82,"sentiment":"neutral","sentiment_score":0.007833125069737434},{"text":"Did you accidentally press the reset button?","start":178.065,"end":180.565,"sentiment":"neutral","sentiment_score":-0.04580336223755564},{"text":"Yeah.","start":183.185,"end":183.685,"sentiment":"neutral","sentiment_score":-0.006836581975221634},{"text":"Or no?","start":184.625,"end":185.44499,"sentiment":"neutral","sentiment_score":-0.06341799348592758},{"text":"Okay.","start":188.14499,"end":188.465,"sentiment":"neutral","sentiment_score":-0.15728209912776947}],"sentiment":"neutral","sentiment_score":-0.05031208988899986,"num_words":12,"start":177.32,"end":188.465},{"sentences":[{"text":"I think that's the reason why the credentials might be deleted.","start":188.465,"end":192.72499,"sentiment":"neutral","sentiment_score":-0.24233787168156018},{"text":"So we need to, yeah, we need to enter the credentials now.","start":193.8,"end":198.14,"sentiment":"neutral","sentiment_score":-0.0642961358341078},{"text":"Yeah.","start":202.44,"end":202.94,"sentiment":"neutral","sentiment_score":0.009330591186881064},{"text":"So I'm going to hang on.","start":203.0,"end":207.625,"sentiment":"neutral","sentiment_score":0.02307569266607364},{"text":"I'm going to email you your credentials for you to enter it at the router's interface.","start":207.625,"end":213.485,"sentiment":"neutral","sentiment_score":0.06365869101136923}],"sentiment":"neutral","sentiment_score":-0.04936840032915706,"num_words":46,"start":188.465,"end":213.485},{"sentences":[{"text":"Then once enter, you should be back online.","start":214.185,"end":216.52501,"sentiment":"neutral","sentiment_score":0.14742851629853249},{"text":"Yeah.","start":220.93,"end":221.41,"sentiment":"neutral","sentiment_score":0.031543757766485214},{"text":"Hold on.","start":221.41,"end":221.81,"sentiment":"neutral","sentiment_score":0.00659243855625391},{"text":"Let me just check it check the credentials.","start":221.81,"end":225.83,"sentiment":"neutral","sentiment_score":-0.0022916593588888645},{"text":"Next time, please do not press the reset button because we might be doing this again if ever.","start":249.45001,"end":256.03,"sentiment":"neutral","sentiment_score":-0.13199827199180922}],"sentiment":"neutral","sentiment_score":-0.03162555149882226,"num_words":37,"start":214.185,"end":256.03},{"sentences":[{"text":"Yes.","start":257.93,"end":258.41,"sentiment":"neutral","sentiment_score":0.023398924618959427},{"text":"Okay.","start":258.41,"end":258.91,"sentiment":"neutral","sentiment_score":-0.0222743209451437},{"text":"Yeah.","start":268.935,"end":269.255,"sentiment":"neutral","sentiment_score":-0.1499938666820526},{"text":"I think you just plug it to the incorrect port.","start":269.255,"end":274.135,"sentiment":"neutral","sentiment_score":-0.2667292311787605},{"text":"That's why.","start":274.135,"end":274.77502,"sentiment":"neutral","sentiment_score":-0.1982472538948059}],"sentiment":"neutral","sentiment_score":-0.2141770721723636,"num_words":15,"start":257.93,"end":274.77502},{"sentences":[{"text":"Because it went online earlier, but now yeah.","start":274.77502,"end":279.79,"sentiment":"neutral","sentiment_score":-0.1509985700249672},{"text":"Yeah.","start":299.38498,"end":299.88498,"sentiment":"neutral","sentiment_score":0.045758090913295746},{"text":"Sure.","start":299.945,"end":300.26498,"sentiment":"neutral","sentiment_score":0.0791267603635788},{"text":"Hang on.","start":300.26498,"end":301.085,"sentiment":"neutral","sentiment_score":0.050678376108407974},{"text":"There you go.","start":328.44,"end":329.34003,"sentiment":"neutral","sentiment_score":0.09139654537041982}],"sentiment":"neutral","sentiment_score":-0.04717048803965251,"num_words":15,"start":274.77502,"end":329.34003},{"sentences":[{"text":"I emailed it.","start":329.48,"end":330.94,"sentiment":"neutral","sentiment_score":0.11883313208818436},{"text":"Just send the email.","start":332.6,"end":333.72,"sentiment":"neutral","sentiment_score":0.09311033971607685},{"text":"Yeah.","start":333.72,"end":334.22,"sentiment":"neutral","sentiment_score":0.06759168207645416},{"text":"Mhmm.","start":339.56,"end":340.06,"sentiment":"neutral","sentiment_score":0.05387156084179878},{"text":"Yeah.","start":347.495,"end":347.975,"sentiment":"neutral","sentiment_score":0.1377403438091278}],"sentiment":"neutral","sentiment_score":0.09881443418562412,"num_words":10,"start":329.48,"end":347.975},{"sentences":[{"text":"I just need to log in to the router's interface, then enter the PPPoE username and password indicated.","start":347.975,"end":355.69,"sentiment":"neutral","sentiment_score":0.09666820615530014},{"text":"Do you want me to drop this call and just give us a callback if ever you need assistance?","start":360.07,"end":364.33002,"sentiment":"neutral","sentiment_score":0.07008626233590276},{"text":"Okay.","start":368.07,"end":368.475,"sentiment":"neutral","sentiment_score":0.020962772890925407},{"text":"Sure.","start":377.915,"end":378.415,"sentiment":"neutral","sentiment_score":0.17293748259544373},{"text":"Yeah.","start":378.635,"end":379.135,"sentiment":"neutral","sentiment_score":0.1401049792766571}],"sentiment":"neutral","sentiment_score":0.08514179824851453,"num_words":40,"start":347.975,"end":379.135},{"sentences":[{"text":"You are you already at the router's interface, the web page?","start":381.115,"end":385.39,"sentiment":"neutral","sentiment_score":0.061840060759674416},{"text":"Yeah.","start":391.69,"end":392.19,"sentiment":"neutral","sentiment_score":0.06991758942604065},{"text":"Is it did you select PPPoE as Okay.","start":392.25,"end":399.665,"sentiment":"neutral","sentiment_score":0.07872015517205},{"text":"So, yeah, kindly enter the username and password now provided.","start":400.445,"end":404.30502,"sentiment":"neutral","sentiment_score":0.1288798689842224},{"text":"Oh, can you skip that one?","start":412.22,"end":413.76,"sentiment":"neutral","sentiment_score":-0.021183521797259647}],"sentiment":"neutral","sentiment_score":0.0706004738393757,"num_words":36,"start":381.115,"end":413.76},{"sentences":[{"text":"What's important is you enter the username and password under PPPoE connection type.","start":414.78,"end":428.305,"sentiment":"neutral","sentiment_score":0.02631240739272191},{"text":"Yeah.","start":433.93,"end":434.43,"sentiment":"neutral","sentiment_score":0.02464582771062851},{"text":"But can we skip that one?","start":434.97,"end":436.75,"sentiment":"neutral","sentiment_score":-0.02953743872543176},{"text":"We can just go back there.","start":436.81,"end":439.47,"sentiment":"neutral","sentiment_score":-0.10277768969535828},{"text":"What does it add?","start":449.505,"end":450.46503,"sentiment":"neutral","sentiment_score":-0.025567613542079926}],"sentiment":"neutral","sentiment_score":-0.017648470029234885,"num_words":30,"start":414.78,"end":450.46503},{"sentences":[{"text":"Sorry.","start":450.46503,"end":450.86502,"sentiment":"neutral","sentiment_score":-0.11247438192367554},{"text":"Is it asking to change a password?","start":450.86502,"end":452.80502,"sentiment":"neutral","sentiment_score":-0.06233555770346096},{"text":"And there's no option to skip it?","start":456.785,"end":459.20502,"sentiment":"neutral","sentiment_score":-0.12160418076174599},{"text":"Mhmm.","start":470.08,"end":470.16,"sentiment":"neutral","sentiment_score":-0.02117913030087948},{"text":"Okay.","start":470.16,"end":470.48,"sentiment":"neutral","sentiment_score":-0.01280161365866661}],"sentiment":"neutral","sentiment_score":-0.08435489971409826,"num_words":17,"start":450.46503,"end":470.48},{"sentences":[{"text":"Can we change?","start":470.48,"end":471.86,"sentiment":"neutral","sentiment_score":-0.01851688263316949},{"text":"Mhmm.","start":473.2,"end":473.385,"sentiment":"neutral","sentiment_score":-0.021943064406514168},{"text":"Yeah.","start":475.30502,"end":475.80502,"sentiment":"neutral","sentiment_score":-0.01699855923652649},{"text":"Mhmm.","start":476.105,"end":476.605,"sentiment":"neutral","sentiment_score":-0.01994645968079567},{"text":"Okay.","start":484.265,"end":484.765,"sentiment":"neutral","sentiment_score":-0.04543927684426308}],"sentiment":"neutral","sentiment_score":-0.022839715438229696,"num_words":7,"start":470.48,"end":484.765},{"sentences":[{"text":"Yeah.","start":485.065,"end":485.385,"sentiment":"neutral","sentiment_score":-0.020921867340803143},{"text":"Can we enter it?","start":485.385,"end":487.96,"sentiment":"neutral","sentiment_score":-0.014450081856921315},{"text":"You can just enter the one at the back of your router, the same way.","start":487.96,"end":493.65997,"sentiment":"neutral","sentiment_score":0.01781830278535684},{"text":"Yes.","start":495.63998,"end":496.13998,"sentiment":"neutral","sentiment_score":0.08575667440891266},{"text":"Okay.","start":497.08,"end":497.58,"sentiment":"neutral","sentiment_score":0.003622987074777484}],"sentiment":"neutral","sentiment_score":0.012633273113434288,"num_words":22,"start":485.065,"end":497.58},{"sentences":[{"text":"Can we skip it?","start":505.965,"end":507.26498,"sentiment":"neutral","sentiment_score":-0.019412672147154808},{"text":"Mhmm.","start":513.245,"end":513.745,"sentiment":"neutral","sentiment_score":-0.0021122442558407784},{"text":"Admin password or the password of your Wi Fi.","start":513.78,"end":523.80005,"sentiment":"neutral","sentiment_score":0.0026693829438752597},{"text":"Okay.","start":532.355,"end":532.855,"sentiment":"neutral","sentiment_score":0.0659509152173996},{"text":"Yeah.","start":541.81,"end":542.21,"sentiment":"neutral","sentiment_score":0.05180450528860092}],"sentiment":"neutral","sentiment_score":0.0038760583847761154,"num_words":16,"start":505.965,"end":542.21},{"sentences":[{"text":"I'm gonna try to use the Internet now.","start":542.21,"end":544.29004,"sentiment":"neutral","sentiment_score":0.06170263281092048},{"text":"Let's just check if it's working now.","start":544.29004,"end":547.11,"sentiment":"neutral","sentiment_score":0.07970829733780452},{"text":"Maybe the password is is incorrect because you just changed it or you did not change it.","start":581.365,"end":589.225,"sentiment":"neutral","sentiment_score":-0.2183711835566689},{"text":"Yeah.","start":591.445,"end":591.945,"sentiment":"neutral","sentiment_score":0.00021057110279798508},{"text":"Can we try to can we try to use the new password?","start":592.085,"end":601.38,"sentiment":"neutral","sentiment_score":0.0042312586059172945}],"sentiment":"neutral","sentiment_score":-0.057994340049723786,"num_words":45,"start":542.21,"end":601.38},{"sentences":[{"text":"Let's see.","start":601.68,"end":602.58,"sentiment":"neutral","sentiment_score":-0.005973799154162407},{"text":"The one that you just changed?","start":610.825,"end":612.845,"sentiment":"neutral","sentiment_score":-0.08796453848481178},{"text":"Isn't it to change the Wi Fi name as well or no?","start":618.92,"end":622.3,"sentiment":"neutral","sentiment_score":-0.05628859686354796},{"text":"I can see the service.","start":632.66504,"end":634.445,"sentiment":"neutral","sentiment_score":0.0017120784148573875},{"text":"Yeah.","start":634.66504,"end":635.16504,"sentiment":"neutral","sentiment_score":0.018518008291721344}],"sentiment":"neutral","sentiment_score":-0.04569690735437549,"num_words":26,"start":601.68,"end":635.16504},{"sentences":[{"text":"Sure.","start":643.305,"end":643.78503,"sentiment":"neutral","sentiment_score":0.09271439909934998},{"text":"And I can see on your end as well that you're now online.","start":643.78503,"end":647.085,"sentiment":"neutral","sentiment_score":0.10257945840175335},{"text":"So I think the Internet should be working.","start":647.94,"end":651.08,"sentiment":"neutral","sentiment_score":0.08704928774386644},{"text":"It's working now?","start":653.06,"end":654.2,"sentiment":"neutral","sentiment_score":0.13986129562060037},{"text":"Yes.","start":656.34,"end":656.84,"sentiment":"neutral","sentiment_score":0.07541483640670776}],"sentiment":"neutral","sentiment_score":0.10067847629006092,"num_words":26,"start":643.305,"end":656.84},{"sentences":[{"text":"First, to double check.","start":660.435,"end":661.815,"sentiment":"neutral","sentiment_score":0.06268289033323526},{"text":"Yeah.","start":665.875,"end":666.195,"sentiment":"neutral","sentiment_score":0.2047631144523621},{"text":"You're welcome.","start":666.195,"end":666.935,"sentiment":"neutral","sentiment_score":0.2925513833761215},{"text":"No worries.","start":667.155,"end":667.895,"sentiment":"neutral","sentiment_score":0.1983238011598587},{"text":"Okay.","start":670.755,"end":671.23505,"sentiment":"neutral","sentiment_score":0.20125222206115723}],"sentiment":"neutral","sentiment_score":0.16384972669184208,"num_words":10,"start":660.435,"end":671.23505},{"sentences":[{"text":"Great.","start":671.23505,"end":671.73505,"sentiment":"neutral","sentiment_score":0.3311231732368469},{"text":"So if you run into any issues or have more questions, feel free to give us a call anytime.","start":671.79504,"end":676.81,"sentiment":"neutral","sentiment_score":0.17339105090420498},{"text":"And you're welcome.","start":681.02997,"end":682.07,"sentiment":"positive","sentiment_score":0.4214809735616048},{"text":"Bye.","start":682.07,"end":682.31,"sentiment":"neutral","sentiment_score":0.196186363697052},{"text":"Have a great day.","start":682.31,"end":683.29,"sentiment":"positive","sentiment_score":0.7995638400316238}],"sentiment":"neutral","sentiment_score":0.2958727780330394,"num_words":28,"start":671.23505,"end":683.29}]}}]},{"alternatives":[{"transcript":"Hello? Yes. Hi, Marie. Thanks for your call. Yes. Yes. That's great. Yes. Yeah. So I am just so I just received my router earlier, and I've connected that to the ONU box that's in my apartment. And so I'll just tell you what's happening. Right? So I can see the name now. I'm just waiting for I'm just checking it on my laptop. I could see earlier the name of the router that is Tenda whatever. Tenda something. One second. Let me just tell you. Sorry? Yeah. So the so beyond this, when I check it on my phone, it opens that other it opens this other web page. Right? Yeah. So I'm I'm at that web page now where it tells me welcome to use Tender router. I don't know what an NDT box is. Sorry. Yes. Yes. Yes. I've already yeah. I've already connected it, and I can see the lights are so currently, it's blinking on the Tender router. It's blinking green. Yes. Yes. Yes. Yeah. That's because well, I can see it on my laptop. Right? I can see the name tender, but then I have not entered the password and details yet. Yes. Yes. Yes. Okay. On the router? Yes. I must have. Yeah. Because it wasn't connecting earlier. Okay. Okay. So can I don't have them? So can you give it to me? Okay. Yes. Okay. Let me have a look. Okay. Okay. Understood. I did it because I I kept I tried plugging it twice or thrice, but then it never showed up, the name. But then the moment I pressed reset, the name showed up. But yeah. Okay, sir. I I won't do it. Okay. Let me know once you've emailed it to me. Yep. Is that on the Samira? Yeah. Okay. I've gotten it. Okay. So yeah. Let me so I'll just enter that on the interface. If you could just say just yeah. If you could just hold on because I have okay. So I've entered the yeah. Okay. So I'm on the next page now where it shows me the name of the Wi Fi. This is, I think, which I can modify. Right? I can add my own, the name and the password. Yep. Yep. Yeah. So I'm already at the page where they're asking me for the password and name that I want to input. Yes. Yeah. And then it's already gone to the next page where they're asking me for the Wi Fi name and Wi Fi password. Oh, but one second. Okay. Yeah. So yeah. So yes. I've done that, and I've clicked on next. And I think I can customize the Wi Fi name and password here. Right? I don't think it doesn't say skip. It says next, and it says like, it showed me it's a required field. Yes. Change the name and password. No. It just says next. And if I say next, it's a it's because it's a required field. Should I try clicking next? Is that what you're saying? Should I try clicking next instead? Okay. No. So it's not letting me progress. It's asking me to input a Wi Fi name and Wi Fi password. Yeah. I've done yeah. I've just put something for now. All good. I've just put my something. And so below, it's also asking me set set Wi Fi password to router login password. I you can't no. I can't skip it because it asks me it says it's a required field. I think it says okay. Anyway, I've just selected set Wi Fi password to router login password. I'm just gonna say next now. Okay. It says configuration complete. Is that done? Yeah. Let me see. It's eight and three. Nothing yet. Oh, it says it could not be joined. I do change zone. Let me just see. Yeah. So let me I'm just waiting for it to show up on my laptop. It's not showing up the name. Yeah. Like, Tender is not showing up Tender. No. I didn't change the Wi Fi name. It's did I change it? Oh, yes. Yes. Okay. Wait one second. Let me try the second password. Okay. Yes. Yep. It seems that it's connected. Yes. Okay. Yeah. I can see it's connected. Let me just try some website. Yeah. Thank you, by the way. Thanks a lot for your patience. Yeah. It seems to be working. Okay. Yeah. Thank you. Appreciate it a lot. Thank you, Mary. Alright. Bye. You too. 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Yes. Hi, Marie. Thanks for your call. Yes.\n\nYes. That's great. Yes. Yeah. So I am just so I just received my router earlier, and I've connected that to the ONU box that's in my apartment.\n\nAnd so I'll just tell you what's happening. Right? So I can see the name now. I'm just waiting for I'm just checking it on my laptop. I could see earlier the name of the router that is Tenda whatever.\n\nTenda something. One second. Let me just tell you. Sorry? Yeah.\n\nSo the so beyond this, when I check it on my phone, it opens that other it opens this other web page. Right? Yeah. So I'm I'm at that web page now where it tells me welcome to use Tender router. I don't know what an NDT box is.\n\nSorry. Yes. Yes. Yes. I've already yeah.\n\nI've already connected it, and I can see the lights are so currently, it's blinking on the Tender router. It's blinking green. Yes. Yes. Yes.\n\nYeah. That's because well, I can see it on my laptop. Right? I can see the name tender, but then I have not entered the password and details yet. Yes.\n\nYes. Yes. Okay. On the router? Yes.\n\nI must have. Yeah. Because it wasn't connecting earlier. Okay. Okay.\n\nSo can I don't have them? So can you give it to me? Okay. Yes. Okay.\n\nLet me have a look. Okay. Okay. Understood. I did it because I I kept I tried plugging it twice or thrice, but then it never showed up, the name.\n\nBut then the moment I pressed reset, the name showed up. But yeah. Okay, sir. I I won't do it. Okay.\n\nLet me know once you've emailed it to me. Yep. Is that on the Samira? Yeah. Okay.\n\nI've gotten it. Okay. So yeah. Let me so I'll just enter that on the interface. If you could just say just yeah.\n\nIf you could just hold on because I have okay. So I've entered the yeah. Okay. So I'm on the next page now where it shows me the name of the Wi Fi. This is, I think, which I can modify.\n\nRight? I can add my own, the name and the password. Yep. Yep. Yeah.\n\nSo I'm already at the page where they're asking me for the password and name that I want to input. Yes. Yeah. And then it's already gone to the next page where they're asking me for the Wi Fi name and Wi Fi password. Oh, but one second.\n\nOkay. Yeah. So yeah. So yes. I've done that, and I've clicked on next.\n\nAnd I think I can customize the Wi Fi name and password here. Right? I don't think it doesn't say skip. It says next, and it says like, it showed me it's a required field. Yes.\n\nChange the name and password. No. It just says next. And if I say next, it's a it's because it's a required field. Should I try clicking next?\n\nIs that what you're saying? Should I try clicking next instead? Okay. No. So it's not letting me progress.\n\nIt's asking me to input a Wi Fi name and Wi Fi password. Yeah. I've done yeah. I've just put something for now. All good.\n\nI've just put my something. And so below, it's also asking me set set Wi Fi password to router login password. I you can't no. I can't skip it because it asks me it says it's a required field. I think it says okay.\n\nAnyway, I've just selected set Wi Fi password to router login password. I'm just gonna say next now. Okay. It says configuration complete. Is that done?\n\nYeah. Let me see. It's eight and three. Nothing yet. Oh, it says it could not be joined.\n\nI do change zone. Let me just see. Yeah. So let me I'm just waiting for it to show up on my laptop. It's not showing up the name.\n\nYeah. Like, Tender is not showing up Tender. No. I didn't change the Wi Fi name. It's did I change it?\n\nOh, yes. Yes. Okay. Wait one second. Let me try the second password.\n\nOkay. Yes. Yep. It seems that it's connected. Yes.\n\nOkay. Yeah. I can see it's connected. Let me just try some website. Yeah.\n\nThank you, by the way. Thanks a lot for your patience. Yeah. It seems to be working. Okay.\n\nYeah. Thank you. Appreciate it a lot. Thank you, Mary. Alright.\n\nBye. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.28,"end":3.78,"sentiment":"neutral","sentiment_score":0.0716501995921135},{"text":"Yes.","start":9.44,"end":9.84,"sentiment":"neutral","sentiment_score":0.13621607422828674},{"text":"Hi, Marie.","start":9.84,"end":10.639999,"sentiment":"neutral","sentiment_score":0.17200126498937607},{"text":"Thanks for your call.","start":10.639999,"end":11.86,"sentiment":"positive","sentiment_score":0.498890221118927},{"text":"Yes.","start":17.345001,"end":17.744999,"sentiment":"neutral","sentiment_score":0.19909027218818665}],"sentiment":"neutral","sentiment_score":0.30516888449589413,"num_words":9,"start":3.28,"end":17.744999},{"sentences":[{"text":"Yes.","start":17.744999,"end":18.145,"sentiment":"positive","sentiment_score":0.3851009011268616},{"text":"That's 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you.","start":63.09,"end":64.31,"sentiment":"neutral","sentiment_score":0.012836001068353652},{"text":"Sorry?","start":73.625,"end":74.125,"sentiment":"neutral","sentiment_score":0.004594152793288231},{"text":"Yeah.","start":74.265,"end":74.58501,"sentiment":"neutral","sentiment_score":0.02277824655175209}],"sentiment":"neutral","sentiment_score":0.010253683579238978,"num_words":11,"start":58.53,"end":74.58501},{"sentences":[{"text":"So the so beyond this, when I check it on my phone, it opens that other it opens this other web page.","start":74.58501,"end":82.825005,"sentiment":"neutral","sentiment_score":-0.006256390955637802},{"text":"Right?","start":82.825005,"end":83.325005,"sentiment":"neutral","sentiment_score":0.017768152058124542},{"text":"Yeah.","start":85.64,"end":85.96,"sentiment":"neutral","sentiment_score":0.029184550046920776},{"text":"So I'm I'm at that web page now where it tells me welcome to use Tender router.","start":85.96,"end":90.380005,"sentiment":"neutral","sentiment_score":0.0870984442093793},{"text":"I don't know what an NDT box is.","start":102.755,"end":104.755,"sentiment":"neutral","sentiment_score":-0.13966034352779388}],"sentiment":"neutral","sentiment_score":0.0055653653962879765,"num_words":49,"start":74.58501,"end":104.755},{"sentences":[{"text":"Sorry.","start":104.755,"end":105.255,"sentiment":"neutral","sentiment_score":-0.05950534716248512},{"text":"Yes.","start":118.8,"end":119.2,"sentiment":"neutral","sentiment_score":0.02842099964618683},{"text":"Yes.","start":119.2,"end":119.44,"sentiment":"neutral","sentiment_score":0.028202885761857033},{"text":"Yes.","start":119.44,"end":119.84,"sentiment":"neutral","sentiment_score":0.02197321131825447},{"text":"I've already yeah.","start":119.84,"end":122.875,"sentiment":"neutral","sentiment_score":0.014810139934221903}],"sentiment":"neutral","sentiment_score":0.009074595623782702,"num_words":7,"start":104.755,"end":122.875},{"sentences":[{"text":"I've already connected it, and I can see the lights are so currently, it's blinking on the Tender router.","start":122.875,"end":129.055,"sentiment":"neutral","sentiment_score":0.016796632718883063},{"text":"It's blinking green.","start":133.115,"end":134.415,"sentiment":"neutral","sentiment_score":0.004789320441583793},{"text":"Yes.","start":141.78,"end":142.28,"sentiment":"neutral","sentiment_score":0.036405179649591446},{"text":"Yes.","start":142.9,"end":143.22,"sentiment":"neutral","sentiment_score":0.038980573415756226},{"text":"Yes.","start":143.22,"end":143.72,"sentiment":"neutral","sentiment_score":0.03590403124690056}],"sentiment":"neutral","sentiment_score":0.017791750691831112,"num_words":25,"start":122.875,"end":143.72},{"sentences":[{"text":"Yeah.","start":152.275,"end":152.515,"sentiment":"neutral","sentiment_score":0.015382777899503708},{"text":"That's because well, I can see it on my laptop.","start":152.515,"end":156.515,"sentiment":"neutral","sentiment_score":0.06867369711399078},{"text":"Right?","start":156.515,"end":156.835,"sentiment":"neutral","sentiment_score":-0.011296968907117844},{"text":"I can see the name tender, but then I have not entered the password and details yet.","start":156.835,"end":162.39,"sentiment":"neutral","sentiment_score":-0.05426473915576935},{"text":"Yes.","start":167.17,"end":167.67,"sentiment":"neutral","sentiment_score":0.0779535248875618}],"sentiment":"neutral","sentiment_score":-0.00512414202094078,"num_words":30,"start":152.275,"end":167.67},{"sentences":[{"text":"Yes.","start":167.73,"end":168.13,"sentiment":"neutral","sentiment_score":0.0894860327243805},{"text":"Yes.","start":168.13,"end":168.63,"sentiment":"neutral","sentiment_score":0.10901163518428802},{"text":"Okay.","start":175.89499,"end":176.39499,"sentiment":"neutral","sentiment_score":0.04339239373803139},{"text":"On the router?","start":181.655,"end":182.555,"sentiment":"neutral","sentiment_score":-0.020982833268741768},{"text":"Yes.","start":184.055,"end":184.375,"sentiment":"neutral","sentiment_score":0.001857491210103035}],"sentiment":"neutral","sentiment_score":0.02582843615008252,"num_words":7,"start":167.73,"end":184.375},{"sentences":[{"text":"I must have.","start":184.375,"end":185.015,"sentiment":"neutral","sentiment_score":-0.031301806370417275},{"text":"Yeah.","start":185.015,"end":185.25499,"sentiment":"neutral","sentiment_score":-0.10599225759506226},{"text":"Because it wasn't connecting earlier.","start":185.25499,"end":187.11499,"sentiment":"neutral","sentiment_score":-0.2702930450439453},{"text":"Okay.","start":197.04,"end":197.54,"sentiment":"neutral","sentiment_score":-0.048655398190021515},{"text":"Okay.","start":198.4,"end":198.9,"sentiment":"neutral","sentiment_score":-0.029556455090641975}],"sentiment":"neutral","sentiment_score":-0.14814315956424584,"num_words":11,"start":184.375,"end":198.9},{"sentences":[{"text":"So can I don't have them?","start":198.95999,"end":200.4,"sentiment":"neutral","sentiment_score":-0.06425626824299495},{"text":"So can you give it to me?","start":200.4,"end":201.645,"sentiment":"neutral","sentiment_score":-0.01672634163073131},{"text":"Okay.","start":210.925,"end":211.425,"sentiment":"neutral","sentiment_score":0.09025268256664276},{"text":"Yes.","start":214.205,"end":214.705,"sentiment":"neutral","sentiment_score":0.1310979425907135},{"text":"Okay.","start":217.67,"end":218.15,"sentiment":"neutral","sentiment_score":0.07521253824234009}],"sentiment":"neutral","sentiment_score":-0.01287867734208703,"num_words":16,"start":198.95999,"end":218.15},{"sentences":[{"text":"Let me have a look.","start":218.15,"end":219.45,"sentiment":"neutral","sentiment_score":0.06317249909043313},{"text":"Okay.","start":253.45999,"end":253.905,"sentiment":"neutral","sentiment_score":-0.1626809984445572},{"text":"Okay.","start":256.545,"end":257.025,"sentiment":"neutral","sentiment_score":-0.0105727668851614},{"text":"Understood.","start":257.025,"end":257.525,"sentiment":"neutral","sentiment_score":-0.04931050539016723},{"text":"I did it because I I kept I tried plugging it twice or thrice, but then it never showed up, the name.","start":257.745,"end":263.685,"sentiment":"neutral","sentiment_score":-0.13494741882790218}],"sentiment":"neutral","sentiment_score":-0.09585149964938561,"num_words":30,"start":218.15,"end":263.685},{"sentences":[{"text":"But then the moment I pressed reset, the name showed up.","start":263.745,"end":266.965,"sentiment":"neutral","sentiment_score":-0.14996447143229572},{"text":"But yeah.","start":267.13,"end":267.53,"sentiment":"neutral","sentiment_score":-0.15527325868606567},{"text":"Okay, sir.","start":267.53,"end":268.17,"sentiment":"neutral","sentiment_score":-0.18406189233064651},{"text":"I I won't do it.","start":268.17,"end":269.05,"sentiment":"negative","sentiment_score":-0.39615740180015563},{"text":"Okay.","start":269.05,"end":269.55,"sentiment":"neutral","sentiment_score":-0.14510825276374817}],"sentiment":"neutral","sentiment_score":-0.2121035595025335,"num_words":21,"start":263.745,"end":269.55},{"sentences":[{"text":"Let me know once you've emailed it to me.","start":296.47998,"end":298.74,"sentiment":"neutral","sentiment_score":-0.020781422758267984},{"text":"Yep.","start":301.6,"end":302.1,"sentiment":"neutral","sentiment_score":0.10411333292722702},{"text":"Is that on the Samira?","start":335.725,"end":337.42502,"sentiment":"neutral","sentiment_score":0.060108932107686995},{"text":"Yeah.","start":337.48502,"end":337.725,"sentiment":"neutral","sentiment_score":0.06014058738946915},{"text":"Okay.","start":337.725,"end":337.965,"sentiment":"neutral","sentiment_score":0.08512310683727264}],"sentiment":"neutral","sentiment_score":0.02134640487458776,"num_words":17,"start":296.47998,"end":337.965},{"sentences":[{"text":"I've gotten it.","start":337.965,"end":338.945,"sentiment":"neutral","sentiment_score":0.07858773320913315},{"text":"Okay.","start":340.92502,"end":341.405,"sentiment":"neutral","sentiment_score":0.08139964193105698},{"text":"So yeah.","start":341.405,"end":342.92502,"sentiment":"neutral","sentiment_score":0.08229106292128563},{"text":"Let me so I'll just enter that on the interface.","start":342.92502,"end":345.745,"sentiment":"neutral","sentiment_score":0.08587877601385116},{"text":"If you could just say just yeah.","start":363.125,"end":365.925,"sentiment":"neutral","sentiment_score":0.034515973180532455}],"sentiment":"neutral","sentiment_score":0.06878889303492464,"num_words":23,"start":337.965,"end":365.925},{"sentences":[{"text":"If you could just hold on because I have okay.","start":365.925,"end":370.165,"sentiment":"neutral","sentiment_score":0.06837407574057579},{"text":"So I've entered the yeah.","start":370.165,"end":371.525,"sentiment":"neutral","sentiment_score":0.12935703992843628},{"text":"Okay.","start":371.525,"end":371.685,"sentiment":"neutral","sentiment_score":0.12475156038999556},{"text":"So I'm on the next page now where it shows me the name of the Wi Fi.","start":371.685,"end":375.72,"sentiment":"neutral","sentiment_score":0.11903195346102995},{"text":"This is, I think, which I can modify.","start":375.72,"end":377.4,"sentiment":"neutral","sentiment_score":0.12402597814798355}],"sentiment":"neutral","sentiment_score":0.10904947686486127,"num_words":41,"start":365.925,"end":377.4},{"sentences":[{"text":"Right?","start":377.4,"end":377.9,"sentiment":"neutral","sentiment_score":0.11944817006587982},{"text":"I can add my own, the name and the password.","start":379.4,"end":381.82,"sentiment":"neutral","sentiment_score":0.14920090064406394},{"text":"Yep.","start":382.6,"end":383.1,"sentiment":"neutral","sentiment_score":0.0977088063955307},{"text":"Yep.","start":385.16,"end":385.605,"sentiment":"neutral","sentiment_score":0.05236119031906128},{"text":"Yeah.","start":385.845,"end":386.08502,"sentiment":"neutral","sentiment_score":0.05576383322477341}],"sentiment":"neutral","sentiment_score":0.12980650046042033,"num_words":14,"start":377.4,"end":386.08502},{"sentences":[{"text":"So I'm already at the page where they're asking me for the password and name that I want to input.","start":386.08502,"end":391.065,"sentiment":"neutral","sentiment_score":0.04597188159823418},{"text":"Yes.","start":397.285,"end":397.785,"sentiment":"neutral","sentiment_score":0.07764391601085663},{"text":"Yeah.","start":405.91,"end":406.23,"sentiment":"neutral","sentiment_score":0.07516561448574066},{"text":"And then it's already gone to the next page where they're asking me for the Wi Fi name and Wi Fi password.","start":406.23,"end":411.21002,"sentiment":"neutral","sentiment_score":0.03217268053611571},{"text":"Oh, but one second.","start":411.345,"end":424.46,"sentiment":"neutral","sentiment_score":-0.008808524813503027}],"sentiment":"neutral","sentiment_score":0.03635025072920447,"num_words":48,"start":386.08502,"end":424.46},{"sentences":[{"text":"Okay.","start":424.76,"end":425.16,"sentiment":"neutral","sentiment_score":0.05937272682785988},{"text":"Yeah.","start":425.16,"end":425.48,"sentiment":"neutral","sentiment_score":0.06872785091400146},{"text":"So yeah.","start":425.48,"end":426.36002,"sentiment":"neutral","sentiment_score":0.09040328487753868},{"text":"So yes.","start":426.36002,"end":427.32,"sentiment":"neutral","sentiment_score":0.16062751412391663},{"text":"I've done that, and I've clicked on next.","start":427.32,"end":429.58,"sentiment":"neutral","sentiment_score":0.16426472552120686}],"sentiment":"neutral","sentiment_score":0.13887714142245905,"num_words":14,"start":424.76,"end":429.58},{"sentences":[{"text":"And I think I can customize the Wi Fi name and password here.","start":429.64,"end":432.76,"sentiment":"neutral","sentiment_score":0.21032820183497208},{"text":"Right?","start":432.76,"end":433.26,"sentiment":"neutral","sentiment_score":0.06908880919218063},{"text":"I don't think it doesn't say skip.","start":437.0,"end":440.425,"sentiment":"neutral","sentiment_score":-0.1192925072142056},{"text":"It says next, and it says like, it showed me it's a required field.","start":440.425,"end":447.005,"sentiment":"neutral","sentiment_score":-0.0893527554082019},{"text":"Yes.","start":453.35,"end":453.66998,"sentiment":"neutral","sentiment_score":-0.004796680063009262}],"sentiment":"neutral","sentiment_score":0.01979368407693174,"num_words":36,"start":429.64,"end":453.66998},{"sentences":[{"text":"Change the name and password.","start":453.66998,"end":455.21,"sentiment":"neutral","sentiment_score":-0.045959693193435666},{"text":"No.","start":459.11,"end":459.35,"sentiment":"neutral","sentiment_score":-0.21315054595470428},{"text":"It just says next.","start":459.35,"end":460.55,"sentiment":"neutral","sentiment_score":-0.14236226864159107},{"text":"And if I say next, it's a it's because it's a required field.","start":460.55,"end":464.625,"sentiment":"neutral","sentiment_score":-0.1057047385435838},{"text":"Should I try clicking next?","start":470.625,"end":472.245,"sentiment":"neutral","sentiment_score":-0.01728729046881199}],"sentiment":"neutral","sentiment_score":-0.08832129071067486,"num_words":28,"start":453.66998,"end":472.245},{"sentences":[{"text":"Is that what you're saying?","start":472.625,"end":473.505,"sentiment":"neutral","sentiment_score":-0.023754730448126794},{"text":"Should I try clicking next instead?","start":473.505,"end":475.365,"sentiment":"neutral","sentiment_score":-0.02840884557614724},{"text":"Okay.","start":476.465,"end":476.965,"sentiment":"neutral","sentiment_score":-0.03762872889637947},{"text":"No.","start":477.4,"end":477.64,"sentiment":"neutral","sentiment_score":-0.24567312002182007},{"text":"So it's not letting me progress.","start":477.64,"end":479.32,"sentiment":"negative","sentiment_score":-0.3770718226830165}],"sentiment":"neutral","sentiment_score":-0.14920839530072713,"num_words":19,"start":472.625,"end":479.32},{"sentences":[{"text":"It's asking me to input a Wi Fi name and Wi Fi password.","start":479.32,"end":482.62,"sentiment":"neutral","sentiment_score":-0.15522226949150747},{"text":"Yeah.","start":487.88,"end":488.12,"sentiment":"neutral","sentiment_score":0.00978994183242321},{"text":"I've done yeah.","start":488.12,"end":491.26,"sentiment":"neutral","sentiment_score":0.023519080753127735},{"text":"I've just put something for now.","start":491.445,"end":494.325,"sentiment":"neutral","sentiment_score":0.0117688177463909},{"text":"All good.","start":494.325,"end":494.805,"sentiment":"positive","sentiment_score":0.4317530542612076}],"sentiment":"neutral","sentiment_score":-0.0401369321718812,"num_words":25,"start":479.32,"end":494.805},{"sentences":[{"text":"I've just put my something.","start":494.805,"end":496.42502,"sentiment":"neutral","sentiment_score":0.10680685043334961},{"text":"And so below, it's also asking me set set Wi Fi password to router login password.","start":496.805,"end":504.505,"sentiment":"neutral","sentiment_score":0.009556188218994066},{"text":"I you can't no.","start":507.93,"end":508.81,"sentiment":"neutral","sentiment_score":-0.07977570127695799},{"text":"I can't skip it because it asks me it says it's a required field.","start":508.81,"end":512.35,"sentiment":"neutral","sentiment_score":-0.0903178331043039},{"text":"I think it says okay.","start":524.34503,"end":525.545,"sentiment":"neutral","sentiment_score":0.03130216896533966}],"sentiment":"neutral","sentiment_score":-0.016820644547062166,"num_words":44,"start":494.805,"end":525.545},{"sentences":[{"text":"Anyway, I've just selected set Wi Fi password to router login password.","start":525.545,"end":530.265,"sentiment":"neutral","sentiment_score":0.06779156439006329},{"text":"I'm just gonna say next now.","start":530.265,"end":531.87,"sentiment":"neutral","sentiment_score":0.05621109902858734},{"text":"Okay.","start":535.15,"end":535.47,"sentiment":"neutral","sentiment_score":0.06951329112052917},{"text":"It says configuration complete.","start":535.47,"end":537.57,"sentiment":"neutral","sentiment_score":0.10505029186606407},{"text":"Is that done?","start":539.87,"end":540.93,"sentiment":"neutral","sentiment_score":0.09549534817536671}],"sentiment":"neutral","sentiment_score":0.07411407192166035,"num_words":26,"start":525.545,"end":540.93},{"sentences":[{"text":"Yeah.","start":544.75,"end":545.15,"sentiment":"neutral","sentiment_score":0.051357872784137726},{"text":"Let me see.","start":545.15,"end":546.45,"sentiment":"neutral","sentiment_score":0.056139608224232994},{"text":"It's eight and three.","start":546.735,"end":549.95496,"sentiment":"neutral","sentiment_score":0.036413679365068674},{"text":"Nothing yet.","start":571.255,"end":572.315,"sentiment":"neutral","sentiment_score":-0.03843628242611885},{"text":"Oh, it says it could not be joined.","start":573.89496,"end":577.435,"sentiment":"neutral","sentiment_score":-0.14942478202283382}],"sentiment":"neutral","sentiment_score":-0.05037996700654427,"num_words":18,"start":544.75,"end":577.435},{"sentences":[{"text":"I do change zone.","start":589.35,"end":590.63,"sentiment":"neutral","sentiment_score":-0.039794545620679855},{"text":"Let me just see.","start":590.63,"end":591.93,"sentiment":"neutral","sentiment_score":-0.012847076635807753},{"text":"Yeah.","start":602.195,"end":602.435,"sentiment":"neutral","sentiment_score":-0.006373900920152664},{"text":"So let me I'm just waiting for it to show up on my laptop.","start":602.435,"end":605.475,"sentiment":"neutral","sentiment_score":-0.016565219765262946},{"text":"It's not showing up the name.","start":605.475,"end":607.255,"sentiment":"neutral","sentiment_score":-0.11412311345338821}],"sentiment":"neutral","sentiment_score":-0.03908938439241771,"num_words":29,"start":589.35,"end":607.255},{"sentences":[{"text":"Yeah.","start":613.27,"end":613.59,"sentiment":"neutral","sentiment_score":-0.0565326102077961},{"text":"Like, Tender is not showing up Tender.","start":613.59,"end":615.93,"sentiment":"neutral","sentiment_score":-0.07907776640994209},{"text":"No.","start":622.71,"end":622.95,"sentiment":"neutral","sentiment_score":-0.08730223774909973},{"text":"I didn't change the Wi Fi name.","start":622.95,"end":625.11,"sentiment":"neutral","sentiment_score":-0.0859066593859877},{"text":"It's did I change it?","start":625.11,"end":626.475,"sentiment":"neutral","sentiment_score":-0.05793294683098793}],"sentiment":"neutral","sentiment_score":-0.07563764584206399,"num_words":21,"start":613.27,"end":626.475},{"sentences":[{"text":"Oh, yes.","start":633.595,"end":634.415,"sentiment":"neutral","sentiment_score":0.011967299971729515},{"text":"Yes.","start":634.95496,"end":635.435,"sentiment":"neutral","sentiment_score":0.033926352858543396},{"text":"Okay.","start":635.435,"end":635.755,"sentiment":"neutral","sentiment_score":0.024927830323576927},{"text":"Wait one second.","start":635.755,"end":636.815,"sentiment":"neutral","sentiment_score":0.01810215227305889},{"text":"Let me try the second password.","start":637.51495,"end":639.77496,"sentiment":"neutral","sentiment_score":0.02783831302076578}],"sentiment":"neutral","sentiment_score":0.023394239851488516,"num_words":13,"start":633.595,"end":639.77496},{"sentences":[{"text":"Okay.","start":648.08,"end":648.58,"sentiment":"neutral","sentiment_score":0.05637326464056969},{"text":"Yes.","start":648.72,"end":649.22,"sentiment":"neutral","sentiment_score":0.06297136843204498},{"text":"Yep.","start":649.6,"end":650.08,"sentiment":"neutral","sentiment_score":0.06545431911945343},{"text":"It seems that it's connected.","start":650.08,"end":651.7,"sentiment":"neutral","sentiment_score":0.1003648191690445},{"text":"Yes.","start":652.0,"end":652.5,"sentiment":"neutral","sentiment_score":0.10087872296571732}],"sentiment":"neutral","sentiment_score":0.087500196778112,"num_words":9,"start":648.08,"end":652.5},{"sentences":[{"text":"Okay.","start":653.92,"end":654.42,"sentiment":"neutral","sentiment_score":0.0711115151643753},{"text":"Yeah.","start":654.56,"end":654.885,"sentiment":"neutral","sentiment_score":0.09276721626520155},{"text":"I can see it's connected.","start":655.445,"end":656.805,"sentiment":"neutral","sentiment_score":0.10711890906095504},{"text":"Let me just try some website.","start":656.805,"end":658.745,"sentiment":"neutral","sentiment_score":0.07060083126028378},{"text":"Yeah.","start":662.325,"end":662.825,"sentiment":"neutral","sentiment_score":0.13527768850326538}],"sentiment":"neutral","sentiment_score":0.0898825680570943,"num_words":14,"start":653.92,"end":662.825},{"sentences":[{"text":"Thank you, by the way.","start":663.365,"end":664.325,"sentiment":"neutral","sentiment_score":0.31990132927894593},{"text":"Thanks a lot for your patience.","start":664.325,"end":665.78503,"sentiment":"positive","sentiment_score":0.373890683054924},{"text":"Yeah.","start":668.3,"end":668.45996,"sentiment":"neutral","sentiment_score":0.1720765382051468},{"text":"It seems to be working.","start":668.45996,"end":672.584,"sentiment":"neutral","sentiment_score":0.17756199538707734},{"text":"Okay.","start":673.212,"end":673.712,"sentiment":"neutral","sentiment_score":0.02699593640863895}],"sentiment":"neutral","sentiment_score":0.2738740664596359,"num_words":18,"start":663.365,"end":673.712},{"sentences":[{"text":"Yeah.","start":674.33997,"end":674.83997,"sentiment":"neutral","sentiment_score":0.076584093272686},{"text":"Thank you.","start":675.46796,"end":677.09595,"sentiment":"neutral","sentiment_score":0.32318440079689026},{"text":"Appreciate it a lot.","start":677.724,"end":680.38,"sentiment":"positive","sentiment_score":0.6016990691423416},{"text":"Thank you, Mary.","start":680.38,"end":681.36,"sentiment":"positive","sentiment_score":0.4982803761959076},{"text":"Alright.","start":683.0549,"end":683.53485,"sentiment":"positive","sentiment_score":0.47090408205986023}],"sentiment":"positive","sentiment_score":0.4632267620075833,"num_words":11,"start":674.33997,"end":683.53485},{"sentences":[{"text":"Bye.","start":683.53485,"end":683.9349,"sentiment":"positive","sentiment_score":0.3525945544242859},{"text":"You too.","start":683.9349,"end":684.3349,"sentiment":"neutral","sentiment_score":0.31425507366657257},{"text":"Bye.","start":684.3349,"end":684.8349,"sentiment":"neutral","sentiment_score":-0.08654550462961197}],"sentiment":"neutral","sentiment_score":0.22363979928195477,"num_words":4,"start":683.53485,"end":684.8349}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello.\n\nChannel 1: Hello?\n\nChannel 0: Good afternoon. Yes. This is Maureen from Airtel tech support.\n\nChannel 1: Yes. Hi, Marie.\n\nChannel 0: Speaking with\n\nChannel 1: Thanks for\n\nChannel 0: yes,\n\nChannel 1: your call.\n\nChannel 0: Amira? Yes? Am I speaking with Samira?\n\nChannel 1: Yes. Yes. That's great.\n\nChannel 0: Yeah. Just\n\nChannel 1: Yes.\n\nChannel 0: yeah. I just wanted to check-in if you're having issues with your Internet because we can see here that it's currently offline, but went online earlier.\n\nChannel 1: Yeah. So I am just so I just received my router earlier, and I've connected that to the ONU box that's in my apartment. And so I'll just tell you what's happening. Right? So I can see the name now.\n\nI'm just waiting for I'm just checking it on my laptop. I could see earlier the name of the router that is Tenda whatever. Tenda something.\n\nChannel 0: Mhmm.\n\nChannel 1: One second. Let me just tell you.\n\nChannel 0: Yeah. So that means the Internet is working fine earlier.\n\nChannel 1: Sorry? Yeah. So the so beyond this, when I check\n\nChannel 0: Mhmm.\n\nChannel 1: it on my phone, it opens that other it opens this other web page. Right? Yeah. So I'm I'm at that web page now where it tells me welcome to use Tender router.\n\nChannel 0: But no need for you to go to that page since you just need to connect it to the NTT box, and it should be working fine after that.\n\nChannel 1: I don't know what an NDT box is. Sorry.\n\nChannel 0: Okay. Can you see the black box or white box mounted in your wall? Mhmm. Can we connect the router to that box?\n\nChannel 1: Yes. Yes.\n\nChannel 0: Can\n\nChannel 1: Yes.\n\nChannel 0: you see\n\nChannel 1: I've\n\nChannel 0: the\n\nChannel 1: already\n\nChannel 0: available port? Yeah.\n\nChannel 1: yeah. I've already connected it, and I can see the lights are so currently, it's blinking on the Tender router.\n\nChannel 0: Mhmm. Is it color red or green?\n\nChannel 1: It's blinking green.\n\nChannel 0: Okay. It's connected at the one port, w a n, at the back of your router.\n\nChannel 1: Yes. Yes. Yes.\n\nChannel 0: Okay. But it's still offline here on our end.\n\nChannel 1: Yeah. That's because well, I can see it on my laptop. Right? I can see the name tender, but then I have not entered the password and details yet.\n\nChannel 0: You mean the p p p o e and username?\n\nChannel 1: Yes. Yes. Yes.\n\nChannel 0: Yeah. But no need for you to enter that one since the router is already preconfigured.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. Did you accidentally press the reset button?\n\nChannel 1: On the router?\n\nChannel 0: Yeah.\n\nChannel 1: Yes. I must\n\nChannel 0: Or\n\nChannel 1: have.\n\nChannel 0: no?\n\nChannel 1: Yeah. Because it wasn't connecting earlier.\n\nChannel 0: Okay. I think that's the reason why the credentials might be deleted. So we need to, yeah, we need to enter the credentials\n\nChannel 1: Okay.\n\nChannel 0: now.\n\nChannel 1: Okay. So can I don't have them? So can you give it to me?\n\nChannel 0: Yeah. So I'm going to hang on. I'm going to email you your credentials\n\nChannel 1: Okay.\n\nChannel 0: for you to enter it at the router's interface. Then\n\nChannel 1: Yes.\n\nChannel 0: once enter, you should be back online.\n\nChannel 1: Okay. Let me have a look.\n\nChannel 0: Yeah. Hold on. Let me just check it check the credentials. Next time, please do not press the reset button because\n\nChannel 1: Okay.\n\nChannel 0: we might be doing this again if ever.\n\nChannel 1: Okay. Understood. I did\n\nChannel 0: Yes.\n\nChannel 1: it because\n\nChannel 0: Okay.\n\nChannel 1: I I kept I tried plugging it twice or thrice, but then it never showed up, the name. But then the moment I pressed reset, the name showed up. But yeah. Okay, sir. I I won't do it.\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: I think you just plug it to the incorrect port. That's why. Because it went online earlier, but now yeah.\n\nChannel 1: Let me know once you've emailed it to me.\n\nChannel 0: Yeah. Sure. Hang on.\n\nChannel 1: Yep.\n\nChannel 0: There you go. I emailed it. Just send the email. Yeah.\n\nChannel 1: Is that on the Samira? Yeah. Okay. I've gotten it.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay. So yeah. Let me so I'll just enter that on the interface.\n\nChannel 0: Yeah. I just need to log in to the router's interface, then enter the PPPoE username and password indicated. Do you want me to drop this call and just give us a callback if\n\nChannel 1: If\n\nChannel 0: ever you need\n\nChannel 1: you could\n\nChannel 0: assistance?\n\nChannel 1: just say just yeah. If you could just hold on because\n\nChannel 0: Okay.\n\nChannel 1: I have okay. So I've entered the yeah. Okay. So I'm on the next page now where it shows me the name of the Wi Fi. This is, I think, which I can modify.\n\nRight?\n\nChannel 0: Sure. Yeah.\n\nChannel 1: I can add my own, the name and\n\nChannel 0: You\n\nChannel 1: the password.\n\nChannel 0: are you\n\nChannel 1: Yep.\n\nChannel 0: already at the router's interface, the web page?\n\nChannel 1: Yep. Yeah. So I'm already at the page where they're asking me for the password and name that I want to input.\n\nChannel 0: Yeah. Is it did you select PPPoE as\n\nChannel 1: Yes.\n\nChannel 0: Okay. So, yeah, kindly enter the username and password now provided.\n\nChannel 1: Yeah. And then it's already gone to the next page where they're asking me for the Wi Fi name and Wi Fi password. Oh,\n\nChannel 0: Oh, can you skip that one? What's important is you enter the username and password under PPPoE connection\n\nChannel 1: but one second. Okay. Yeah. So yeah. So yes.\n\nI've done that,\n\nChannel 0: type.\n\nChannel 1: and I've clicked on next. And I think I can customize the Wi Fi name and password here. Right?\n\nChannel 0: Yeah. But can we skip that one? We can\n\nChannel 1: I don't\n\nChannel 0: just\n\nChannel 1: think\n\nChannel 0: go back there.\n\nChannel 1: it doesn't say skip. It says next, and it says like, it showed me it's a required field.\n\nChannel 0: What does it add? Sorry. Is it asking to change a password?\n\nChannel 1: Yes. Change the name and password.\n\nChannel 0: And there's no option to skip it?\n\nChannel 1: No. It just says next. And if I say next, it's a it's because it's a required field.\n\nChannel 0: Mhmm. Okay. Can\n\nChannel 1: Should\n\nChannel 0: we\n\nChannel 1: I try clicking\n\nChannel 0: change?\n\nChannel 1: next? Is that what you're\n\nChannel 0: Mhmm.\n\nChannel 1: saying? Should I try clicking next instead?\n\nChannel 0: Yeah. Mhmm.\n\nChannel 1: Okay. No. So it's not letting me progress. It's asking me to input a Wi Fi name and Wi Fi password.\n\nChannel 0: Okay. Yeah. Can we enter it?\n\nChannel 1: Yeah.\n\nChannel 0: You\n\nChannel 1: I've\n\nChannel 0: can\n\nChannel 1: done\n\nChannel 0: just enter the one at the back\n\nChannel 1: yeah.\n\nChannel 0: of your\n\nChannel 1: I've\n\nChannel 0: router, the same\n\nChannel 1: just\n\nChannel 0: way.\n\nChannel 1: put something for now. All good. I've just put my\n\nChannel 0: Yes.\n\nChannel 1: something. And\n\nChannel 0: Okay.\n\nChannel 1: so below, it's also asking me set set Wi Fi password to router login password.\n\nChannel 0: Can we skip it?\n\nChannel 1: I you can't no. I can't skip it because it asks me it says it's a required field.\n\nChannel 0: Mhmm. Admin password or the password of your Wi Fi.\n\nChannel 1: I think it says okay. Anyway, I've just selected set Wi Fi password to router login password. I'm just gonna say next now.\n\nChannel 0: Okay.\n\nChannel 1: Okay. It says configuration complete. Is that done?\n\nChannel 0: Yeah. I'm gonna try to use the Internet now. Let's just\n\nChannel 1: Yeah.\n\nChannel 0: check\n\nChannel 1: Let me\n\nChannel 0: if\n\nChannel 1: see.\n\nChannel 0: it's working now.\n\nChannel 1: It's eight and three. Nothing yet. Oh, it says it could not be joined.\n\nChannel 0: Maybe the password is is incorrect because you just changed it or you did not change it.\n\nChannel 1: I do change zone. Let me just see.\n\nChannel 0: Yeah. Can we try to can we try to use the new password? Let's see.\n\nChannel 1: Yeah. So let me I'm just waiting for it to show up on my laptop. It's not showing up the name.\n\nChannel 0: The one that you just changed?\n\nChannel 1: Yeah. Like, Tender is not showing up Tender.\n\nChannel 0: Isn't it to change the Wi Fi name as well or no?\n\nChannel 1: No. I didn't change the Wi Fi name. It's did I change it?\n\nChannel 0: I can see the\n\nChannel 1: Oh, yes.\n\nChannel 0: service. Yeah.\n\nChannel 1: Yes. Okay. Wait one second. Let me try the second password.\n\nChannel 0: Sure. And I can see on your end as well that you're now online. So\n\nChannel 1: Okay.\n\nChannel 0: I\n\nChannel 1: Yes.\n\nChannel 0: think\n\nChannel 1: Yep.\n\nChannel 0: the Internet\n\nChannel 1: It seems\n\nChannel 0: should\n\nChannel 1: that\n\nChannel 0: be working.\n\nChannel 1: it's connected. Yes.\n\nChannel 0: It's working now?\n\nChannel 1: Okay. Yeah. I can see it's connected.\n\nChannel 0: Yes.\n\nChannel 1: Let me just try some website.\n\nChannel 0: First, to double check.\n\nChannel 1: Yeah. Thank you, by the way. Thanks a lot for your patience.\n\nChannel 0: Yeah. You're welcome. No worries.\n\nChannel 1: Yeah. It seems to\n\nChannel 0: Okay.\n\nChannel 1: be\n\nChannel 0: Great. So\n\nChannel 1: working.\n\nChannel 0: if you run into any\n\nChannel 1: Okay.\n\nChannel 0: issues or have more\n\nChannel 1: Yeah.\n\nChannel 0: questions, feel free\n\nChannel 1: Thank\n\nChannel 0: to give us a call anytime.\n\nChannel 1: you. Appreciate it a lot. Thank you, Mary.\n\nChannel 0: And you're welcome. Bye. Have a great day.\n\nChannel 1: Alright. Bye. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.12,"end":3.62,"sentiment":"neutral","sentiment_score":0.04878414422273636}],"sentiment":"neutral","sentiment_score":0.04878414422273636,"channel":0,"num_words":1,"start":3.12,"end":3.62},{"sentences":[{"text":"Hello?","start":3.28,"end":3.78,"sentiment":"neutral","sentiment_score":0.0716501995921135}],"sentiment":"neutral","sentiment_score":0.0716501995921135,"channel":1,"num_words":1,"start":3.28,"end":3.78},{"sentences":[{"text":"Good afternoon.","start":3.84,"end":4.66,"sentiment":"positive","sentiment_score":0.4020293653011322},{"text":"Yes.","start":4.7999997,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.2542739808559418},{"text":"This is Maureen from Airtel tech 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for","start":10.639999,"end":11.12,"sentiment":"positive","sentiment_score":0.5699283480644226}],"sentiment":"positive","sentiment_score":0.5699283480644226,"channel":1,"num_words":2,"start":10.639999,"end":11.12},{"sentences":[{"text":"yes,","start":10.96,"end":11.36,"sentiment":"positive","sentiment_score":0.4982503354549408}],"sentiment":"positive","sentiment_score":0.4982503354549408,"channel":0,"num_words":1,"start":10.96,"end":11.36},{"sentences":[{"text":"your call.","start":11.12,"end":11.86,"sentiment":"positive","sentiment_score":0.4278520941734314}],"sentiment":"positive","sentiment_score":0.4278520941734314,"channel":1,"num_words":2,"start":11.12,"end":11.86},{"sentences":[{"text":"Amira?","start":11.36,"end":11.86,"sentiment":"positive","sentiment_score":0.5161749124526978},{"text":"Yes?","start":12.835,"end":13.335,"sentiment":"neutral","sentiment_score":0.0895073264837265},{"text":"Am I speaking with Samira?","start":15.395,"end":16.855,"sentiment":"neutral","sentiment_score":0.07017422765493393}],"sentiment":"neutral","sentiment_score":0.1366504824587277,"channel":0,"num_words":7,"start":11.36,"end":16.855},{"sentences":[{"text":"Yes.","start":17.345001,"end":17.744999,"sentiment":"neutral","sentiment_score":0.19909027218818665},{"text":"Yes.","start":17.744999,"end":18.145,"sentiment":"positive","sentiment_score":0.3851009011268616},{"text":"That's great.","start":18.145,"end":18.785,"sentiment":"positive","sentiment_score":0.7174692749977112}],"sentiment":"positive","sentiment_score":0.5047824308276176,"channel":1,"num_words":4,"start":17.345001,"end":18.785},{"sentences":[{"text":"Yeah.","start":18.595001,"end":18.755001,"sentiment":"neutral","sentiment_score":0.28916358947753906},{"text":"Just","start":18.755001,"end":19.075,"sentiment":"neutral","sentiment_score":0.14978662133216858}],"sentiment":"neutral","sentiment_score":0.21947510540485382,"channel":0,"num_words":2,"start":18.595001,"end":19.075},{"sentences":[{"text":"Yes.","start":18.785,"end":19.285,"sentiment":"neutral","sentiment_score":0.1265505701303482}],"sentiment":"neutral","sentiment_score":0.1265505701303482,"channel":1,"num_words":1,"start":18.785,"end":19.285},{"sentences":[{"text":"yeah.","start":19.235,"end":19.395,"sentiment":"neutral","sentiment_score":0.031089860945940018},{"text":"I just wanted to check-in if you're having issues with your Internet because we can see here that it's currently offline, but went online earlier.","start":19.395,"end":29.11,"sentiment":"neutral","sentiment_score":-0.06930937960743905}],"sentiment":"neutral","sentiment_score":-0.065447870355386,"channel":0,"num_words":26,"start":19.235,"end":29.11},{"sentences":[{"text":"Yeah.","start":30.77,"end":31.25,"sentiment":"neutral","sentiment_score":0.0021420326083898544},{"text":"So I am just so I just received my router earlier, and I've connected that to the ONU box that's in my apartment.","start":31.25,"end":41.11,"sentiment":"neutral","sentiment_score":0.02220342251593652},{"text":"And so I'll just tell you what's happening.","start":41.864998,"end":44.504997,"sentiment":"neutral","sentiment_score":0.02202462110290071},{"text":"Right?","start":44.504997,"end":44.824997,"sentiment":"neutral","sentiment_score":0.031241001561284065},{"text":"So I can see the name now.","start":44.824997,"end":47.464996,"sentiment":"neutral","sentiment_score":0.026157150311129435}],"sentiment":"neutral","sentiment_score":0.02258396932593314,"channel":1,"num_words":40,"start":30.77,"end":47.464996},{"sentences":[{"text":"I'm just waiting for I'm just checking it on my laptop.","start":47.464996,"end":49.885,"sentiment":"neutral","sentiment_score":0.01862553676420992},{"text":"I could see earlier the name of the router that is Tenda whatever.","start":50.265,"end":58.47,"sentiment":"neutral","sentiment_score":0.01067257385987502},{"text":"Tenda something.","start":58.53,"end":59.43,"sentiment":"neutral","sentiment_score":0.002586028538644314}],"sentiment":"neutral","sentiment_score":0.013415246986998962,"channel":1,"num_words":26,"start":47.464996,"end":59.43},{"sentences":[{"text":"Mhmm.","start":60.97,"end":61.47,"sentiment":"neutral","sentiment_score":0.02124789357185364}],"sentiment":"neutral","sentiment_score":0.02124789357185364,"channel":0,"num_words":1,"start":60.97,"end":61.47},{"sentences":[{"text":"One second.","start":62.29,"end":63.09,"sentiment":"neutral","sentiment_score":0.008033028803765774},{"text":"Let me just tell you.","start":63.09,"end":64.31,"sentiment":"neutral","sentiment_score":0.012836001068353652}],"sentiment":"neutral","sentiment_score":0.011463723278471403,"channel":1,"num_words":7,"start":62.29,"end":64.31},{"sentences":[{"text":"Yeah.","start":69.73499,"end":70.05499,"sentiment":"neutral","sentiment_score":0.05160699039697647},{"text":"So that means the Internet is working fine earlier.","start":70.05499,"end":72.875,"sentiment":"neutral","sentiment_score":0.06430624135666424}],"sentiment":"neutral","sentiment_score":0.06303631626069546,"channel":0,"num_words":10,"start":69.73499,"end":72.875},{"sentences":[{"text":"Sorry?","start":73.625,"end":74.125,"sentiment":"neutral","sentiment_score":0.004594152793288231},{"text":"Yeah.","start":74.265,"end":74.58501,"sentiment":"neutral","sentiment_score":0.02277824655175209},{"text":"So the so beyond this, when I check","start":74.58501,"end":77.785,"sentiment":"neutral","sentiment_score":-0.0008205294143408537}],"sentiment":"neutral","sentiment_score":0.0020808164030313493,"channel":1,"num_words":10,"start":73.625,"end":77.785},{"sentences":[{"text":"Mhmm.","start":77.560005,"end":78.060005,"sentiment":"neutral","sentiment_score":0.0031554419547319412}],"sentiment":"neutral","sentiment_score":0.0031554419547319412,"channel":0,"num_words":1,"start":77.560005,"end":78.060005},{"sentences":[{"text":"it on my phone, it opens that other it opens this other web page.","start":77.785,"end":82.825005,"sentiment":"neutral","sentiment_score":-0.009362597550664629},{"text":"Right?","start":82.825005,"end":83.325005,"sentiment":"neutral","sentiment_score":0.017768152058124542},{"text":"Yeah.","start":85.64,"end":85.96,"sentiment":"neutral","sentiment_score":0.029184550046920776},{"text":"So I'm I'm at that web page now where it tells me welcome to use Tender router.","start":85.96,"end":90.380005,"sentiment":"neutral","sentiment_score":0.0870984442093793}],"sentiment":"neutral","sentiment_score":0.04231969357439966,"channel":1,"num_words":33,"start":77.785,"end":90.380005},{"sentences":[{"text":"But no need for you to go to that page since you just need to connect it to the NTT box, and it should be working fine after that.","start":92.954994,"end":102.09499,"sentiment":"neutral","sentiment_score":0.10039859740384693}],"sentiment":"neutral","sentiment_score":0.10039859740384693,"channel":0,"num_words":29,"start":92.954994,"end":102.09499},{"sentences":[{"text":"I don't know what an NDT box is.","start":102.755,"end":104.755,"sentiment":"neutral","sentiment_score":-0.13966034352779388},{"text":"Sorry.","start":104.755,"end":105.255,"sentiment":"neutral","sentiment_score":-0.05950534716248512}],"sentiment":"neutral","sentiment_score":-0.13075423282053736,"channel":1,"num_words":9,"start":102.755,"end":105.255},{"sentences":[{"text":"Okay.","start":106.634995,"end":106.98,"sentiment":"neutral","sentiment_score":-0.0018780920654535296},{"text":"Can you see the black box or white box mounted in your 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Mary.","start":680.38,"end":681.36,"sentiment":"positive","sentiment_score":0.4982803761959076}],"sentiment":"positive","sentiment_score":0.528021901845932,"channel":1,"num_words":8,"start":676.59595,"end":681.36},{"sentences":[{"text":"And you're welcome.","start":681.02997,"end":682.07,"sentiment":"positive","sentiment_score":0.4214809735616048},{"text":"Bye.","start":682.07,"end":682.31,"sentiment":"neutral","sentiment_score":0.196186363697052},{"text":"Have a great day.","start":682.31,"end":683.29,"sentiment":"positive","sentiment_score":0.7995638400316238}],"sentiment":"positive","sentiment_score":0.5823605805635452,"channel":0,"num_words":8,"start":681.02997,"end":683.29},{"sentences":[{"text":"Alright.","start":683.0549,"end":683.53485,"sentiment":"positive","sentiment_score":0.47090408205986023},{"text":"Bye.","start":683.53485,"end":683.9349,"sentiment":"positive","sentiment_score":0.3525945544242859},{"text":"You 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After some confusion about Marie's router, Maureen emails Marie the credentials and connects her to a representative for assistance. The agent guides Marie through resetting her password and username, but Marie still has trouble with the process. The agent suggests changing her name and password, but Marie successfully accesses the Wi Fi page."},"intents":{"segments":[{"text":"Can we connect the router to that box? Yes. Yes. Can Yes.","start_word":243,"end_word":254,"intents":[{"intent":"Connect router to box","confidence_score":0.02075451}]},{"text":"So we need to, yeah, we need to enter the credentials Okay. now. Okay.","start_word":416,"end_word":429,"intents":[{"intent":"Enter credentials","confidence_score":0.16746746}]},{"text":"So I'm going to hang on. I'm going to email you your credentials Okay.","start_word":444,"end_word":457,"intents":[{"intent":"Email credentials","confidence_score":0.5164055}]},{"text":"just say just yeah.","start_word":670,"end_word":673,"intents":[{"intent":"Provide assistance","confidence_score":0.011202282}]},{"text":"So I'm on the next page now where it shows me the name of the Wi Fi. This is, I think, which I can modify. Right? Sure.","start_word":691,"end_word":717,"intents":[{"intent":"Access wi fi configs","confidence_score":0.000099384866}]},{"text":"It says configuration complete. Is that done? Yeah.","start_word":1092,"end_word":1099,"intents":[{"intent":"Check configuration","confidence_score":0.039796595}]},{"text":"Maybe the password is is incorrect because you just changed it or you did not change it. I do change zone.","start_word":1133,"end_word":1153,"intents":[{"intent":"Change password","confidence_score":0.35487762}]},{"text":"the Internet It seems should that be working. it's connected. Yes.","start_word":1272,"end_word":1282,"intents":[{"intent":"Check connection","confidence_score":0.13859917}]},{"text":"Let me just try some website. First, to double check. Yeah.","start_word":1294,"end_word":1304,"intents":[{"intent":"Check site","confidence_score":0.00012764988}]}]},"sentiments":{"segments":[{"text":"Hello. Hello?","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.06021717190742493},{"text":"Good afternoon.","start_word":2,"end_word":3,"sentiment":"positive","sentiment_score":0.37642645835876465},{"text":"Yes. This is Maureen from Airtel tech support. Yes. Hi, Speaking Marie.","start_word":4,"end_word":15,"sentiment":"neutral","sentiment_score":0.18973274528980255},{"text":"with Thanks yes, for your Amira?","start_word":16,"end_word":21,"sentiment":"positive","sentiment_score":0.4944014549255371},{"text":"call. Yes? Am I speaking with Samira? Yes.","start_word":22,"end_word":29,"sentiment":"neutral","sentiment_score":0.13524129986763},{"text":"Yes. That's great.","start_word":30,"end_word":32,"sentiment":"positive","sentiment_score":0.6196997761726379},{"text":"Yeah. Just Yes. yeah. I just wanted to check-in if you're having issues with your Internet because we can see here that it's currently offline, but went online earlier. Yeah. So I am just so I just received my router earlier, and I've connected that to the ONU box that's in my apartment. And so I'll just tell you what's happening. Right? So I can see the name now. I'm just waiting for I'm just checking it on my laptop. I could see earlier the name of the router that is Tenda whatever. Tenda something. Mhmm. One second. Let me just tell you. Yeah. So that means the Internet is working fine earlier. Sorry? Yeah. So the so beyond this, when I check Mhmm. it on my phone, it opens that other it opens this other web page. Right? Yeah. So I'm I'm at that web page now where it tells me welcome to use Tender router. But no need for you to go to that page since you just need to connect it to the NTT box, and it should be working fine after that. I don't know what an NDT box is. Sorry. Okay. Can you see the black box or white box mounted in your wall? Mhmm. Can we connect the router to that box? Yes. Yes. Can Yes. you see I've the already available port? Yeah. yeah. I've already connected it, and I can see the lights are so currently, it's blinking on the Tender router. Mhmm. Is it color red or green? It's blinking green. Okay. It's connected at the one port, w a n, at the back of your router. Yes. Yes. Yes. Okay. But it's still offline here on our end. Yeah. That's because well, I can see it on my laptop. Right? I can see the name tender, but then I have not entered the password and details yet. You mean the p p p o e and username? Yes. Yes. Yes. Yeah. But no need for you to enter that one since the router is already preconfigured. Okay. Yeah. Did you accidentally press the reset button? On the router? Yeah. Yes. I must Or have. no? Yeah. Because it wasn't connecting earlier. Okay. I think that's the reason why the credentials might be deleted. So we need to, yeah, we need to enter the credentials Okay. now. Okay. So can I don't have them? So can you give it to me? Yeah. So I'm going to hang on. I'm going to email you your credentials Okay. for you to enter it at the router's interface. Then Yes. once enter, you should be back online. Okay. Let me have a look. Yeah. Hold on. Let me just check it check the credentials. Next time, please do not press the reset button because Okay. we might be doing this again if ever. Okay. Understood. I did Yes. it because Okay. I I kept I tried plugging it twice or thrice, but then it never showed up, the name. But then the moment I pressed reset, the name showed up. But yeah. Okay, sir.","start_word":33,"end_word":552,"sentiment":"neutral","sentiment_score":-0.007166480932098169},{"text":"I I won't do it.","start_word":553,"end_word":557,"sentiment":"negative","sentiment_score":-0.386894553899765},{"text":"Yeah. Okay. I think you just plug it to the incorrect port. That's why. Because it went online earlier, but now yeah. Let me know once you've emailed it to me. Yeah. Sure. Hang on. Yep. There you go. I emailed it. Just send the email. Yeah. Is that on the Samira? Yeah. Okay. I've gotten it. Mhmm. Okay. So yeah. Let me so I'll just enter that on the interface. Yeah. I just need to log in to the router's interface, then enter the PPPoE username and password indicated. Do you want me to drop this call and just give us a callback if If ever you need you could assistance? just say just yeah. If you could just hold on because Okay. I have okay. So I've entered the yeah. Okay. So I'm on the next page now where it shows me the name of the Wi Fi. This is, I think, which I can modify. Right? Sure. Yeah. I can add my own, the name and You the password. are you Yep. already at the router's interface, the web page? Yep. Yeah. So I'm already at the page where they're asking me for the password and name that I want to input. Yeah. Is it did you select PPPoE as Yes. Okay. So, yeah, kindly enter the username and password now provided. Yeah. And then it's already gone to the next page where they're asking me for the Wi Fi name and Wi Fi password. Oh, Oh, can you skip that one? What's important is you enter the username and password under PPPoE connection but one second. Okay. Yeah. So yeah. So yes. I've done that, type. and I've clicked on next. And I think I can customize the Wi Fi name and password here. Right? Yeah. But can we skip that one? We can I don't just think go back there. it doesn't say skip. It says next, and it says like, it showed me it's a required field. What does it add? Sorry. Is it asking to change a password? Yes. Change the name and password. And there's no option to skip it? No. It just says next. And if I say next, it's a it's because it's a required field. Mhmm. Okay. Can Should we I try clicking change? next? Is that what you're Mhmm. saying? Should I try clicking next instead? Yeah. Mhmm. Okay. No.","start_word":558,"end_word":959,"sentiment":"neutral","sentiment_score":0.024425061484474448},{"text":"So it's not letting me progress.","start_word":960,"end_word":965,"sentiment":"negative","sentiment_score":-0.3812083303928375},{"text":"It's asking me to input a Wi Fi name and Wi Fi password. Okay. Yeah. Can we enter it? Yeah. You I've can just done enter the one at the back yeah. of your I've router, the same just way. put something for now.","start_word":966,"end_word":1009,"sentiment":"neutral","sentiment_score":-0.04476732388138771},{"text":"All good.","start_word":1010,"end_word":1011,"sentiment":"positive","sentiment_score":0.418157160282135},{"text":"I've just put my Yes. something. And Okay. so below, it's also asking me set set Wi Fi password to router login password. Can we skip it? I you can't no. I can't skip it because it asks me it says it's a required field. Mhmm. Admin password or the password of your Wi Fi. I think it says okay. Anyway, I've just selected set Wi Fi password to router login password. I'm just gonna say next now. Okay. Okay. It says configuration complete. Is that done? Yeah. I'm gonna try to use the Internet now. Let's just Yeah. check Let me if see. it's working now. It's eight and three. Nothing yet. Oh, it says it could not be joined. Maybe the password is is incorrect because you just changed it or you did not change it. I do change zone. Let me just see. Yeah. Can we try to can we try to use the new password? Let's see. Yeah. So let me I'm just waiting for it to show up on my laptop. It's not showing up the name. The one that you just changed? Yeah. Like, Tender is not showing up Tender. Isn't it to change the Wi Fi name as well or no? No. I didn't change the Wi Fi name. It's did I change it? I can see the Oh, yes. service. Yeah. Yes. Okay. Wait one second. Let me try the second password. Sure. And I can see on your end as well that you're now online. So Okay. I Yes. think Yep. the Internet It seems should that be working. it's connected. Yes. It's working now? Okay. Yeah. I can see it's connected. Yes. Let me just try some website. First, to double check. Yeah. Thank you, by the way.","start_word":1012,"end_word":1309,"sentiment":"neutral","sentiment_score":0.007463475139249091},{"text":"Thanks a lot for your patience.","start_word":1310,"end_word":1315,"sentiment":"positive","sentiment_score":0.3684807419776917},{"text":"Yeah. You're welcome. No worries. Yeah. It seems to Okay. be Great. So working. if you run into any Okay. issues or have more Yeah. questions, feel free Thank to give us a call anytime. you.","start_word":1316,"end_word":1351,"sentiment":"neutral","sentiment_score":0.1990465521812439},{"text":"Appreciate it a lot. Thank you, Mary. And you're welcome.","start_word":1352,"end_word":1361,"sentiment":"positive","sentiment_score":0.5174697041511536},{"text":"Bye.","start_word":1362,"end_word":1362,"sentiment":"neutral","sentiment_score":0.2609991431236267},{"text":"Have a great day. Alright. Bye.","start_word":1363,"end_word":1368,"sentiment":"positive","sentiment_score":0.6022800803184509},{"text":"You too. Bye.","start_word":1369,"end_word":1371,"sentiment":"neutral","sentiment_score":0.2398298978805542}],"average":{"sentiment":"neutral","sentiment_score":0.026817862882811513}}}}