{"metadata":{"transaction_key":"deprecated","request_id":"01a05f4c-ca31-7791-9e24-173408e0df99","sha256":"29a05850b7d68eb03652e20750cb269589a0a6e07aad5d788067765dfbb4811d","created":"2026-09-01T23:27:45.097Z","duration":756.28796,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":2373,"output_tokens":87},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2635,"output_tokens":2641},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2635,"output_tokens":98}},"results":{"channels":[{"alternatives":[{"transcript":"Thank you for calling Airtel. My name is Mary. May I have your name, please? One moment. Let me just Is it Dohaib? Hi, Dohaib. Good morning. How are you doing today? My name is Mary. Yes. Yeah. I actually tried calling you yesterday as promised, but I was routed to. No worries. No no worries. No worries. I'll go ahead and pull up again your account and discuss what happened and setting up your expectation as well. Okay. So when we ended a call yesterday, I reviewed all the information that was on your account. I also reached out to our tech support team and the one who's getting in touch with you every time that you have a concern, like, about the boost 500 MBBS. So here's what actually happened. So I yes. I've also mentioned yesterday that the the the amount stems to the plan that's showing us on your account, which is the 500 over 50 MBPS. So this I mean, 500 MBPS. So it was given it was the plan was given actually as an exception as our 500 over I mean, 500 MBPS is currently at work. So our l f engineering team has been working for the that 500 MBPS so that customers wanting the 500 MBPS, we can also attend to them. So so, yeah, that's the reason for the price of a $100 and some cents. So for now, since your plan is for $79.95 as per the supa, I also confirmed that the GST has already added on our website. So let me just go ahead and go back to our website so that I do have here the documents or the plan under super. Okay. So it also reviewed on our website, and what's missing, it's plus GST. But the prices here, the regular prices, the discounted prices, the GST has already added. I mean, it's including the GST. So if in any case, a customer will sign up with a regular either the regular price or the the discounted price, they are going to pay the same what they're seeing on the website because it's including the GST already. Are we okay with that? Okay. So we'll go next. So we've already fixed the GST on the website. So I also sent you an invoice, yes, yesterday. So that's 74. If you could pull it up so that I can walk you through on the invoice so that if you have an okay. Sure. So once you have it on your end, please let me know so that I can continue discussing with the invoice. Okay. So, again, your monthly payment is $79.95. Right? So sorry. Yes. Sorry. It's 76 yes. I'm sorry. It's $76.95. I'm so sorry for that. So I'm so the let me just pull up your invoice as well. So since there is a 15 sorry. 15% discount for six months, you are still eligible for a 15% discount. So this $74.75, your current invoice has been deducted, the 15% dollar I mean, dollars from the regular price. And, also, you might be thinking that instead of $76.95, you're just seeing $74.75 because yeah. That is because that bill is from September 6 to September 30. Okay. So 74 points the seventy four dollars and seventy five cents, everything is good. It already has GST, and you only need to pay for the total for 70 $4.75. Okay. So we're good with the invoice. Correct? Okay. So we're good with the GST on the website, the invoice on the website. Now we go next to your going back to your plan. Right. Sorry. Go ahead. I'm sorry. What was that? Okay. Alright. Thank you so much, Doha, for your time. So going back to going back to your service, as I've mentioned earlier, since we are still working the the engineering is still working for the 500 MBPS, Your current plan that is reflecting on your account, on your end when you log in to your customer portal, you will you will see a 500 MBBS plan with the amount a $102.95. You just have to disregard that. Okay? Because what uh-huh. While we are working on it, your plan will stay 500 MBBS. And then if in any case that you will receive another invoice for next month, that would be October, since our system automatically generates invoice according to your current plan, You you might well, there's no need to reach us for us. It's just because we yesterday, we are actually working on other invoices or your invoice. So there's no need to contact us. If in any case that you're gonna see a $102.95, that's the automatic system. However, you just have to pay the modified invoice. We'll again modify your your invoice back to $76.95 because that's gonna be a bill for October 1 to October 30. Alright? Okay. Next, I covered we already covered your current plan versus your reflected plan on your account, the taxes on our website, your invoice. Now let's go right now with your I'm so I'm I really appreciate your time, Zohad. I just wanna make sure that I'm going to cover everything that was mentioned yesterday. So Mhmm. So about your Internet right now, I just wanna make sure that you are receiving the what we what what you are supposed to which is your current plan. How is the Internet connection during your gaming? I I I I actually viewed your account, and it seems like you're a really good gamer. I mean, you always you always do gaming. Right? How's that's good. So how was your gaming in the previous days? Any latency? Any slow Internet connection? Very high latency. Okay. Okay. So I just need to ask some questions in order to rectify this issue so that this information, I'll go ahead and forward this to our technical support team. Okay? Thank you so much. So if I may ask, how many people using the Internet daily at the same time? Two users. How about the devices? Okay. Your Comcast TV? Okay. Okay. So that's two mobile phones, one PS five and a Comcast TV. How and one laptop. Okay. Yes. Okay. How about the distance of your to which device you are using, you are always mhmm. Five. Is it five meters? Mhmm. It's kinda one. Any walls that advise the Ethernet cable with a modem and your PS five? Is it an open area? Like, there's no walls, you're not in a room. Okay. Cable. Right now, do you have an access to your desktop or intern laptop that is wired? Oh, okay. Because we I would like to have it have a speed test because we will normally get the mhmm. Mhmm. Yeah. I get it. However, I think that was way before, like, weeks ago. What I I wanna oh. Oh, yeah. Last week. So so, yeah, given that it was last week, this week is different. So that's one of the reason why I wanna make sure that it was addressed. Of course, I know everyone is working hand in on here. We are working on it with your Internet service. So I just wanna make sure the your current Internet service did Mhmm. Okay. Okay. Sure. No worries. Alright. So we have a pending, which is your current Internet connection, the quality that you're getting. I think we got everything covered. Did we miss something? Alright. No worries. Everything for you everything to our customers do have any yeah. I'll go ahead and send you an email shortly or within the day so that you can go follow-up with the student so that we can also check here what we could do on our end. Okay? No. Thank you so much, Zohai, for giving us a chance, and thank you for staying with us. Thank you so much. Thank you. Have a great day. 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you for calling Airtel. My name is Mary. May I have your name, please? One moment. Let me just Is it Dohaib?\n\nHi, Dohaib. Good morning. How are you doing today? My name is Mary. Yes.\n\nYeah. I actually tried calling you yesterday as promised, but I was routed to. No worries. No no worries. No worries.\n\nI'll go ahead and pull up again your account and discuss what happened and setting up your expectation as well. Okay. So when we ended a call yesterday, I reviewed all the information that was on your account. I also reached out to our tech support team and the one who's getting in touch with you every time that you have a concern, like, about the boost 500 MBBS. So here's what actually happened.\n\nSo I yes. I've also mentioned yesterday that the the the amount stems to the plan that's showing us on your account, which is the 500 over 50 MBPS. So this I mean, 500 MBPS. So it was given it was the plan was given actually as an exception as our 500 over I mean, 500 MBPS is currently at work. So our l f engineering team has been working for the that 500 MBPS so that customers wanting the 500 MBPS, we can also attend to them.\n\nSo so, yeah, that's the reason for the price of a $100 and some cents. So for now, since your plan is for $79.95 as per the supa, I also confirmed that the GST has already added on our website. So let me just go ahead and go back to our website so that I do have here the documents or the plan under super. Okay. So it also reviewed on our website, and what's missing, it's plus GST.\n\nBut the prices here, the regular prices, the discounted prices, the GST has already added. I mean, it's including the GST. So if in any case, a customer will sign up with a regular either the regular price or the the discounted price, they are going to pay the same what they're seeing on the website because it's including the GST already. Are we okay with that? Okay.\n\nSo we'll go next. So we've already fixed the GST on the website. So I also sent you an invoice, yes, yesterday. So that's 74. If you could pull it up so that I can walk you through on the invoice so that if you have an okay.\n\nSure. So once you have it on your end, please let me know so that I can continue discussing with the invoice. Okay. So, again, your monthly payment is $79.95. Right?\n\nSo sorry. Yes. Sorry. It's 76 yes. I'm sorry.\n\nIt's $76.95. I'm so sorry for that. So I'm so the let me just pull up your invoice as well. So since there is a 15 sorry. 15% discount for six months, you are still eligible for a 15% discount.\n\nSo this $74.75, your current invoice has been deducted, the 15% dollar I mean, dollars from the regular price. And, also, you might be thinking that instead of $76.95, you're just seeing $74.75 because yeah. That is because that bill is from September 6 to September 30. Okay. So 74 points the seventy four dollars and seventy five cents, everything is good.\n\nIt already has GST, and you only need to pay for the total for 70 $4.75. Okay. So we're good with the invoice. Correct? Okay.\n\nSo we're good with the GST on the website, the invoice on the website. Now we go next to your going back to your plan. Right. Sorry. Go ahead.\n\nI'm sorry. What was that? Okay. Alright. Thank you so much, Doha, for your time.\n\nSo going back to going back to your service, as I've mentioned earlier, since we are still working the the engineering is still working for the 500 MBPS, Your current plan that is reflecting on your account, on your end when you log in to your customer portal, you will you will see a 500 MBBS plan with the amount a $102.95. You just have to disregard that. Okay? Because what uh-huh. While we are working on it, your plan will stay 500 MBBS.\n\nAnd then if in any case that you will receive another invoice for next month, that would be October, since our system automatically generates invoice according to your current plan, You you might well, there's no need to reach us for us. It's just because we yesterday, we are actually working on other invoices or your invoice. So there's no need to contact us. If in any case that you're gonna see a $102.95, that's the automatic system. However, you just have to pay the modified invoice.\n\nWe'll again modify your your invoice back to $76.95 because that's gonna be a bill for October 1 to October 30. Alright? Okay. Next, I covered we already covered your current plan versus your reflected plan on your account, the taxes on our website, your invoice. Now let's go right now with your I'm so I'm I really appreciate your time, Zohad.\n\nI just wanna make sure that I'm going to cover everything that was mentioned yesterday. So Mhmm. So about your Internet right now, I just wanna make sure that you are receiving the what we what what you are supposed to which is your current plan. How is the Internet connection during your gaming? I I I I actually viewed your account, and it seems like you're a really good gamer.\n\nI mean, you always you always do gaming. Right? How's that's good. So how was your gaming in the previous days? Any latency?\n\nAny slow Internet connection? Very high latency. Okay. Okay. So I just need to ask some questions in order to rectify this issue so that this information, I'll go ahead and forward this to our technical support team.\n\nOkay? Thank you so much. So if I may ask, how many people using the Internet daily at the same time? Two users. How about the devices?\n\nOkay. Your Comcast TV? Okay. Okay. So that's two mobile phones, one PS five and a Comcast TV.\n\nHow and one laptop. Okay. Yes. Okay. How about the distance of your to which device you are using, you are always mhmm.\n\nFive. Is it five meters? Mhmm. It's kinda one. Any walls that advise the Ethernet cable with a modem and your PS five?\n\nIs it an open area? Like, there's no walls, you're not in a room. Okay. Cable. Right now, do you have an access to your desktop or intern laptop that is wired?\n\nOh, okay. Because we I would like to have it have a speed test because we will normally get the mhmm. Mhmm. Yeah. I get it.\n\nHowever, I think that was way before, like, weeks ago. What I I wanna oh. Oh, yeah. Last week. So so, yeah, given that it was last week, this week is different.\n\nSo that's one of the reason why I wanna make sure that it was addressed. Of course, I know everyone is working hand in on here. We are working on it with your Internet service. So I just wanna make sure the your current Internet service did Mhmm. Okay.\n\nOkay. Sure. No worries. Alright. So we have a pending, which is your current Internet connection, the quality that you're getting.\n\nI think we got everything covered. Did we miss something? Alright. No worries. Everything for you everything to our customers do have any yeah.\n\nI'll go ahead and send you an email shortly or within the day so that you can go follow-up with the student so that we can also check here what we could do on our end. Okay? No. Thank you so much, Zohai, for giving us a chance, and thank you for staying with us. Thank you so much.\n\nThank you. Have a great day. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":0.71999997,"end":2.1599998,"sentiment":"positive","sentiment_score":0.5115451455116272},{"text":"My name is Mary.","start":2.1599998,"end":3.04,"sentiment":"positive","sentiment_score":0.4101293385028839},{"text":"May I have your name, please?","start":3.04,"end":4.34,"sentiment":"neutral","sentiment_score":0.27368926505247754},{"text":"One moment.","start":10.559999,"end":11.36,"sentiment":"neutral","sentiment_score":-0.06201823055744171},{"text":"Let me just Is it Dohaib?","start":11.36,"end":18.555,"sentiment":"neutral","sentiment_score":-0.03123636357486248}],"sentiment":"neutral","sentiment_score":0.24038800127480342,"num_words":23,"start":0.71999997,"end":18.555},{"sentences":[{"text":"Hi, Dohaib.","start":20.375,"end":21.255001,"sentiment":"neutral","sentiment_score":0.31969137489795685},{"text":"Good morning.","start":21.255001,"end":21.735,"sentiment":"positive","sentiment_score":0.5936821103096008},{"text":"How are you doing today?","start":21.735,"end":22.775,"sentiment":"positive","sentiment_score":0.5337178111076355},{"text":"My name is Mary.","start":22.775,"end":23.835,"sentiment":"neutral","sentiment_score":0.11929243803024292},{"text":"Yes.","start":25.494999,"end":25.994999,"sentiment":"neutral","sentiment_score":0.21239319443702695}],"sentiment":"positive","sentiment_score":0.3703499266079494,"num_words":14,"start":20.375,"end":25.994999},{"sentences":[{"text":"Yeah.","start":27.415,"end":27.735,"sentiment":"neutral","sentiment_score":0.05419974774122238},{"text":"I actually tried calling you yesterday as promised, but I was routed to.","start":27.735,"end":32.46,"sentiment":"neutral","sentiment_score":-0.08369628024789003},{"text":"No worries.","start":35.48,"end":36.22,"sentiment":"neutral","sentiment_score":-0.12747759744524956},{"text":"No no worries.","start":37.24,"end":38.46,"sentiment":"neutral","sentiment_score":-0.05802937721212705},{"text":"No worries.","start":38.760002,"end":39.58,"sentiment":"neutral","sentiment_score":0.006985131651163101}],"sentiment":"neutral","sentiment_score":-0.06899642660504296,"num_words":21,"start":27.415,"end":39.58},{"sentences":[{"text":"I'll go ahead and pull up again your account and discuss what happened and setting up your expectation as well.","start":39.72,"end":47.085003,"sentiment":"neutral","sentiment_score":0.08478834815323352},{"text":"Okay.","start":47.945,"end":48.445,"sentiment":"neutral","sentiment_score":0.0362117812037468},{"text":"So when we ended a call yesterday, I reviewed all the information that was on your account.","start":48.585003,"end":54.745003,"sentiment":"neutral","sentiment_score":0.020152354722513872},{"text":"I also reached out to our tech support team and the one who's getting in touch with you every time that you have a concern, like, about the boost 500 MBBS.","start":54.745003,"end":67.4,"sentiment":"neutral","sentiment_score":0.012293540421993501},{"text":"So here's what actually happened.","start":68.815,"end":70.975,"sentiment":"neutral","sentiment_score":0.00448477752506733}],"sentiment":"neutral","sentiment_score":0.03348773534132822,"num_words":74,"start":39.72,"end":70.975},{"sentences":[{"text":"So I yes.","start":70.975,"end":71.775,"sentiment":"neutral","sentiment_score":0.041358307003974915},{"text":"I've also mentioned yesterday that the the the amount stems to the plan that's showing us on your account, which is the 500 over 50 MBPS.","start":71.775,"end":83.155,"sentiment":"neutral","sentiment_score":-0.003976091026113584},{"text":"So this I mean, 500 MBPS.","start":83.295,"end":86.21999,"sentiment":"neutral","sentiment_score":-0.005446277558803558},{"text":"So it was given it was the plan was given actually as an exception as our 500 over I mean, 500 MBPS is currently at work.","start":86.28,"end":98.619995,"sentiment":"neutral","sentiment_score":-0.03661437397106336},{"text":"So our l f engineering team has been working for the that 500 MBPS so that customers wanting the 500 MBPS, we can also attend to them.","start":99.135,"end":109.475,"sentiment":"neutral","sentiment_score":0.004878324853187358}],"sentiment":"neutral","sentiment_score":-0.0094572734458118,"num_words":88,"start":70.975,"end":109.475},{"sentences":[{"text":"So so, yeah, that's the reason for the price of a $100 and some cents.","start":109.695,"end":116.49,"sentiment":"neutral","sentiment_score":-0.1318262979388237},{"text":"So for now, since your plan is for $79.95 as per the supa, I also confirmed that the GST has already added on our website.","start":116.71,"end":132.22499,"sentiment":"neutral","sentiment_score":0.199818893969059},{"text":"So let me just go ahead and go back to our website so that I do have here the documents or the plan under super.","start":132.44499,"end":139.905,"sentiment":"neutral","sentiment_score":0.13517632246017455},{"text":"Okay.","start":141.885,"end":142.385,"sentiment":"neutral","sentiment_score":0.10238909721374512},{"text":"So it also reviewed on our website, and what's missing, it's plus GST.","start":142.92,"end":151.16,"sentiment":"neutral","sentiment_score":0.05587726394430949}],"sentiment":"neutral","sentiment_score":0.09147189202706647,"num_words":79,"start":109.695,"end":151.16},{"sentences":[{"text":"But the prices here, the regular prices, the discounted prices, the GST has already added.","start":151.16,"end":156.855,"sentiment":"neutral","sentiment_score":0.08733724728226662},{"text":"I mean, it's including the GST.","start":156.855,"end":158.855,"sentiment":"neutral","sentiment_score":0.11142236863573392},{"text":"So if in any case, a customer will sign up with a regular either the regular price or the the discounted price, they are going to pay the same what they're seeing on the website because it's including the GST already.","start":158.855,"end":172.89,"sentiment":"neutral","sentiment_score":0.20202284960485087},{"text":"Are we okay with that?","start":173.11,"end":174.79,"sentiment":"neutral","sentiment_score":0.14325056672096254},{"text":"Okay.","start":174.79,"end":175.29,"sentiment":"neutral","sentiment_score":0.12941700220108032}],"sentiment":"neutral","sentiment_score":0.16334117045078209,"num_words":68,"start":151.16,"end":175.29},{"sentences":[{"text":"So we'll go next.","start":175.34999,"end":176.31,"sentiment":"neutral","sentiment_score":0.1726304218173027},{"text":"So we've already fixed the GST on the website.","start":176.31,"end":179.04999,"sentiment":"neutral","sentiment_score":0.20160245398680368},{"text":"So I also sent you an invoice, yes, yesterday.","start":179.43,"end":186.365,"sentiment":"neutral","sentiment_score":0.14672502130270004},{"text":"So that's 74.","start":186.505,"end":188.02501,"sentiment":"neutral","sentiment_score":0.12859072784582773},{"text":"If you could pull it up so that I can walk you through on the invoice so that if you have an okay.","start":188.02501,"end":196.68501,"sentiment":"neutral","sentiment_score":0.14088923500283904}],"sentiment":"neutral","sentiment_score":0.15524361569744846,"num_words":48,"start":175.34999,"end":196.68501},{"sentences":[{"text":"Sure.","start":198.37,"end":198.85,"sentiment":"neutral","sentiment_score":0.19871655106544495},{"text":"So once you have it on your end, please let me know so that I can continue discussing with the invoice.","start":198.85,"end":205.51,"sentiment":"neutral","sentiment_score":0.1801943410010565},{"text":"Okay.","start":207.49,"end":207.99,"sentiment":"neutral","sentiment_score":0.09202516078948976},{"text":"So, again, your monthly payment is $79.95.","start":208.13,"end":216.715,"sentiment":"neutral","sentiment_score":0.08457251744610923},{"text":"Right?","start":217.095,"end":217.595,"sentiment":"neutral","sentiment_score":0.0382799357175827}],"sentiment":"neutral","sentiment_score":0.15177775582959574,"num_words":31,"start":198.37,"end":217.595},{"sentences":[{"text":"So sorry.","start":217.815,"end":219.755,"sentiment":"neutral","sentiment_score":-0.009614033624529839},{"text":"Yes.","start":223.575,"end":224.075,"sentiment":"neutral","sentiment_score":0.018209848552942276},{"text":"Sorry.","start":224.215,"end":224.535,"sentiment":"neutral","sentiment_score":-0.042082466185092926},{"text":"It's 76 yes.","start":224.535,"end":226.56999,"sentiment":"neutral","sentiment_score":-0.010880413154760996},{"text":"I'm sorry.","start":226.56999,"end":227.05,"sentiment":"neutral","sentiment_score":-0.03273753635585308}],"sentiment":"neutral","sentiment_score":-0.015690777450799942,"num_words":9,"start":217.815,"end":227.05},{"sentences":[{"text":"It's $76.95.","start":227.05,"end":229.37,"sentiment":"neutral","sentiment_score":-0.026538515463471413},{"text":"I'm so sorry for that.","start":229.37,"end":230.48999,"sentiment":"neutral","sentiment_score":-0.07540910542011262},{"text":"So I'm so the let me just pull up your invoice as well.","start":230.48999,"end":238.34999,"sentiment":"neutral","sentiment_score":0.06643777788401796},{"text":"So since there is a 15 sorry.","start":238.74501,"end":242.605,"sentiment":"neutral","sentiment_score":0.15896761789917946},{"text":"15% discount for six months, you are still eligible for a 15% discount.","start":242.66501,"end":249.625,"sentiment":"neutral","sentiment_score":0.1933687019806642}],"sentiment":"neutral","sentiment_score":0.10150337513769045,"num_words":40,"start":227.05,"end":249.625},{"sentences":[{"text":"So this $74.75, your current invoice has been deducted, the 15% dollar I mean, dollars from the regular price.","start":249.625,"end":259.72998,"sentiment":"neutral","sentiment_score":0.07545049743432748},{"text":"And, also, you might be thinking that instead of $76.95, you're just seeing $74.75 because yeah.","start":259.79,"end":271.585,"sentiment":"neutral","sentiment_score":0.05824742990080267},{"text":"That is because that bill is from September 6 to September 30.","start":271.585,"end":278.88495,"sentiment":"neutral","sentiment_score":0.0939530028651158},{"text":"Okay.","start":280.54498,"end":281.04498,"sentiment":"neutral","sentiment_score":0.26455533504486084},{"text":"So 74 points the seventy four dollars and seventy five cents, everything is good.","start":281.33,"end":287.27,"sentiment":"positive","sentiment_score":0.4594972218785967}],"sentiment":"neutral","sentiment_score":0.16436243234502693,"num_words":62,"start":249.625,"end":287.27},{"sentences":[{"text":"It already has GST, and you only need to pay for the total for 70 $4.75.","start":289.09,"end":298.125,"sentiment":"neutral","sentiment_score":0.13071872293949127},{"text":"Okay.","start":299.705,"end":300.205,"sentiment":"neutral","sentiment_score":0.24372437596321103},{"text":"So we're good with the invoice.","start":300.425,"end":302.585,"sentiment":"positive","sentiment_score":0.4459255238374074},{"text":"Correct?","start":302.585,"end":303.085,"sentiment":"positive","sentiment_score":0.3501262962818146},{"text":"Okay.","start":304.345,"end":304.82498,"sentiment":"neutral","sentiment_score":0.3012843430042267}],"sentiment":"neutral","sentiment_score":0.22648750901222228,"num_words":25,"start":289.09,"end":304.82498},{"sentences":[{"text":"So we're good with the GST on the website, the invoice on the website.","start":304.82498,"end":308.60498,"sentiment":"positive","sentiment_score":0.43375803743089947},{"text":"Now we go next to your going back to your plan.","start":308.87,"end":314.25,"sentiment":"neutral","sentiment_score":0.10051835362206805},{"text":"Right.","start":314.55002,"end":315.05002,"sentiment":"neutral","sentiment_score":0.09737475216388702},{"text":"Sorry.","start":317.59,"end":317.91,"sentiment":"neutral","sentiment_score":0.017292391508817673},{"text":"Go ahead.","start":317.91,"end":318.31,"sentiment":"neutral","sentiment_score":0.027253519278019667}],"sentiment":"neutral","sentiment_score":0.2533616757277271,"num_words":29,"start":304.82498,"end":318.31},{"sentences":[{"text":"I'm sorry.","start":318.31,"end":318.79,"sentiment":"neutral","sentiment_score":-0.0465935580432415},{"text":"What was that?","start":318.79,"end":319.77002,"sentiment":"neutral","sentiment_score":-0.06437696392337482},{"text":"Okay.","start":321.285,"end":321.785,"sentiment":"neutral","sentiment_score":0.15021957457065582},{"text":"Alright.","start":322.405,"end":322.805,"sentiment":"neutral","sentiment_score":0.2957380414009094},{"text":"Thank you so much, Doha, for your time.","start":322.805,"end":324.82498,"sentiment":"positive","sentiment_score":0.5576064400374889}],"sentiment":"neutral","sentiment_score":0.3080327418943246,"num_words":15,"start":318.31,"end":324.82498},{"sentences":[{"text":"So going back to going back to your service, as I've mentioned earlier, since we are still working the the engineering is still working for the 500 MBPS, Your current plan that is reflecting on your account, on your end when you log in to your customer portal, you will you will see a 500 MBBS plan with the amount a $102.95.","start":325.445,"end":350.66498,"sentiment":"neutral","sentiment_score":0.10032081862370815},{"text":"You just have to disregard that.","start":350.66498,"end":352.185,"sentiment":"neutral","sentiment_score":0.020922328655918438},{"text":"Okay?","start":352.185,"end":352.685,"sentiment":"neutral","sentiment_score":0.05568587779998779},{"text":"Because what uh-huh.","start":352.82498,"end":354.60498,"sentiment":"neutral","sentiment_score":0.07982415705919266},{"text":"While we are working on it, your plan will stay 500 MBBS.","start":354.745,"end":359.005,"sentiment":"neutral","sentiment_score":0.15270729983846346}],"sentiment":"neutral","sentiment_score":0.10086988897195884,"num_words":84,"start":325.445,"end":359.005},{"sentences":[{"text":"And then if in any case that you will receive another invoice for next month, that would be October, since our system automatically generates invoice according to your current plan, You you might well, there's no need to reach us for us.","start":359.705,"end":379.51498,"sentiment":"neutral","sentiment_score":0.1341984729681696},{"text":"It's just because we yesterday, we are actually working on other invoices or your invoice.","start":379.51498,"end":388.11002,"sentiment":"neutral","sentiment_score":0.0537068718423446},{"text":"So there's no need to contact us.","start":388.65002,"end":390.51,"sentiment":"neutral","sentiment_score":0.09758952685764857},{"text":"If in any case that you're gonna see a $102.95, that's the automatic system.","start":391.13,"end":397.47,"sentiment":"neutral","sentiment_score":0.1293746078652995},{"text":"However, you just have to pay the modified invoice.","start":398.17,"end":402.83502,"sentiment":"neutral","sentiment_score":0.045185676051510706}],"sentiment":"neutral","sentiment_score":0.1073905887917198,"num_words":87,"start":359.705,"end":402.83502},{"sentences":[{"text":"We'll again modify your your invoice back to $76.95 because that's gonna be a bill for October 1 to October 30.","start":402.83502,"end":414.49,"sentiment":"neutral","sentiment_score":0.07615470398394834},{"text":"Alright?","start":415.11002,"end":415.61002,"sentiment":"neutral","sentiment_score":0.08787475526332855},{"text":"Okay.","start":416.55,"end":417.05,"sentiment":"neutral","sentiment_score":0.07812558114528656},{"text":"Next, I covered we already covered your current plan versus your reflected plan on your account, the taxes on our website, your invoice.","start":417.59,"end":429.095,"sentiment":"neutral","sentiment_score":0.06532741435196089},{"text":"Now let's go right now with your I'm so I'm I really appreciate your time, Zohad.","start":430.115,"end":435.715,"sentiment":"positive","sentiment_score":0.3732349034398794}],"sentiment":"neutral","sentiment_score":0.14902480814846292,"num_words":62,"start":402.83502,"end":435.715},{"sentences":[{"text":"I just wanna make sure that I'm going to cover everything that was mentioned yesterday.","start":435.715,"end":441.095,"sentiment":"neutral","sentiment_score":0.22588278949260712},{"text":"So Mhmm.","start":442.27,"end":443.56998,"sentiment":"neutral","sentiment_score":0.066169373691082},{"text":"So about your Internet right now, I just wanna make sure that you are receiving the what we what what you are supposed to which is your current plan.","start":443.62997,"end":453.46997,"sentiment":"neutral","sentiment_score":0.12923895811726308},{"text":"How is the Internet connection during your gaming?","start":453.46997,"end":456.03,"sentiment":"neutral","sentiment_score":0.14317835867404938},{"text":"I I I I actually viewed your account, and it seems like you're a really good gamer.","start":456.03,"end":461.325,"sentiment":"positive","sentiment_score":0.440059574211345}],"sentiment":"neutral","sentiment_score":0.22387253529798817,"num_words":71,"start":435.715,"end":461.325},{"sentences":[{"text":"I mean, you always you always do gaming.","start":461.545,"end":464.605,"sentiment":"positive","sentiment_score":0.3566026873886585},{"text":"Right?","start":464.665,"end":465.165,"sentiment":"neutral","sentiment_score":0.2111862450838089},{"text":"How's that's good.","start":465.30502,"end":467.625,"sentiment":"positive","sentiment_score":0.38386666774749756},{"text":"So how was your gaming in the previous days?","start":467.625,"end":471.165,"sentiment":"neutral","sentiment_score":0.07145596792300542},{"text":"Any latency?","start":471.37,"end":472.11,"sentiment":"neutral","sentiment_score":-0.04824155382812023}],"sentiment":"neutral","sentiment_score":0.20705340656897295,"num_words":23,"start":461.545,"end":472.11},{"sentences":[{"text":"Any slow Internet connection?","start":472.72998,"end":474.27,"sentiment":"neutral","sentiment_score":-0.15034189075231552},{"text":"Very high latency.","start":476.56998,"end":477.71,"sentiment":"neutral","sentiment_score":-0.1843577871719996},{"text":"Okay.","start":478.09,"end":478.59,"sentiment":"neutral","sentiment_score":-0.09133348613977432},{"text":"Okay.","start":495.04498,"end":495.54498,"sentiment":"neutral","sentiment_score":-0.10244676470756532},{"text":"So I just need to ask some questions in order to rectify this issue so that this information, I'll go ahead and forward this to our technical support team.","start":495.60498,"end":504.18,"sentiment":"neutral","sentiment_score":-0.04409475101896658}],"sentiment":"neutral","sentiment_score":-0.06913076197164819,"num_words":38,"start":472.72998,"end":504.18},{"sentences":[{"text":"Okay?","start":504.18,"end":504.68,"sentiment":"neutral","sentiment_score":0.07933434844017029},{"text":"Thank you so much.","start":506.1,"end":506.98,"sentiment":"positive","sentiment_score":0.7352479547262192},{"text":"So if I may ask, how many people using the Internet daily at the same time?","start":506.98,"end":513.24,"sentiment":"neutral","sentiment_score":0.05358882760629058},{"text":"Two users.","start":513.7,"end":514.44,"sentiment":"neutral","sentiment_score":0.010834854096174242},{"text":"How about the devices?","start":516.03503,"end":517.655,"sentiment":"neutral","sentiment_score":0.006828586105257273}],"sentiment":"neutral","sentiment_score":0.1454344985799657,"num_words":27,"start":504.18,"end":517.655},{"sentences":[{"text":"Okay.","start":533.58,"end":533.98,"sentiment":"neutral","sentiment_score":0.010632596909999847},{"text":"Your Comcast TV?","start":533.98,"end":535.28,"sentiment":"neutral","sentiment_score":0.011737063527107239},{"text":"Okay.","start":537.26,"end":537.76,"sentiment":"neutral","sentiment_score":0.027593890205025673},{"text":"Okay.","start":540.14,"end":540.64,"sentiment":"neutral","sentiment_score":0.02681152895092964},{"text":"So that's two mobile phones, one PS five and a Comcast 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mhmm.","start":561.75,"end":580.8425,"sentiment":"neutral","sentiment_score":-0.00018078918219543993}],"sentiment":"neutral","sentiment_score":-0.005425408543290004,"num_words":23,"start":545.795,"end":580.8425},{"sentences":[{"text":"Five.","start":594.86,"end":595.36,"sentiment":"neutral","sentiment_score":-0.006059927865862846},{"text":"Is it five meters?","start":595.5,"end":596.64,"sentiment":"neutral","sentiment_score":-0.009956796653568745},{"text":"Mhmm.","start":598.54,"end":599.04,"sentiment":"neutral","sentiment_score":-0.024649059399962425},{"text":"It's kinda one.","start":599.98,"end":601.36,"sentiment":"neutral","sentiment_score":-0.040829047560691833},{"text":"Any walls that advise the Ethernet cable with a modem and your PS five?","start":603.335,"end":611.35504,"sentiment":"neutral","sentiment_score":-0.04643120004662445}],"sentiment":"neutral","sentiment_score":-0.03665478770499644,"num_words":23,"start":594.86,"end":611.35504},{"sentences":[{"text":"Is it an open area?","start":615.17004,"end":616.95,"sentiment":"neutral","sentiment_score":-0.07883476912975311},{"text":"Like, there's no walls, you're not in a room.","start":617.41003,"end":619.81,"sentiment":"neutral","sentiment_score":-0.12098199211888844},{"text":"Okay.","start":619.81,"end":620.31,"sentiment":"neutral","sentiment_score":-0.028220433741807938},{"text":"Cable.","start":623.01,"end":623.51,"sentiment":"neutral","sentiment_score":-0.03445177897810936},{"text":"Right now, do you have an access to your desktop or intern laptop that is wired?","start":624.85004,"end":632.825,"sentiment":"neutral","sentiment_score":-0.056685405084863305}],"sentiment":"neutral","sentiment_score":-0.07664532714989036,"num_words":32,"start":615.17004,"end":632.825},{"sentences":[{"text":"Oh, okay.","start":633.525,"end":634.485,"sentiment":"neutral","sentiment_score":-0.01412874460220337},{"text":"Because we I would like to have it have a speed test because we will normally get the 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ahead and send you an email shortly or within the day so that you can go follow-up with the student so that we can also check here what we could do on our end.","start":730.4,"end":740.08496,"sentiment":"neutral","sentiment_score":0.13327229012631708},{"text":"Okay?","start":740.08496,"end":740.58496,"sentiment":"neutral","sentiment_score":0.10835349559783936},{"text":"No.","start":744.08496,"end":744.40497,"sentiment":"neutral","sentiment_score":0.019057657569646835},{"text":"Thank you so much, Zohai, for giving us a chance, and thank you for staying with us.","start":744.40497,"end":749.785,"sentiment":"positive","sentiment_score":0.7764266589108635},{"text":"Thank you so much.","start":751.445,"end":752.4929,"sentiment":"positive","sentiment_score":0.7857199460268021}],"sentiment":"positive","sentiment_score":0.36046350141197947,"num_words":59,"start":730.4,"end":752.4929},{"sentences":[{"text":"Thank you.","start":753.45294,"end":754.01294,"sentiment":"positive","sentiment_score":0.5904903709888458},{"text":"Have a great day.","start":754.01294,"end":754.9729,"sentiment":"positive","sentiment_score":0.6982296258211136},{"text":"Bye bye.","start":754.9729,"end":755.7929,"sentiment":"neutral","sentiment_score":0.2933117151260376}],"sentiment":"positive","sentiment_score":0.5700653344392776,"num_words":8,"start":753.45294,"end":755.7929}]}}]},{"alternatives":[{"transcript":"Hey. Sorry. I missed the call from this number. Hey. There was a complaint that I submitted yesterday. It might be in relation to that. That's right. That's right. I'm alright, Debbie. Yeah. Thank you. Shit. I'm well. Thank you. Oh, yeah. No. No. I I I got stuck somewhere, so that's why I wasn't able to answer the call. Yeah. Sorry about that. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Mhmm. Uh-huh. Yeah. Yeah. Yeah. Yeah. Right. Okay. Yeah. Updated invoice. Yeah. That's right. I'm on the yeah. Yeah. Yeah. Yeah. That's all good. I'm ready. No. But look. It it should be as per your website, it should be $76.95. It shouldn't be seventy nine. Yeah. Yep. Uh-huh. Yep. Yeah. Yep. That's right. Yeah. That's right. That's right. That's right. Ping. Yeah. No. No. That's right. That's right. Keep keep going, please. That's okay. Yeah. Yeah. Okay. Yep. I would have to reach out to you guys. Yeah? Yeah. Yeah. Yeah. Yeah. Yep. Yeah. Yeah. Yeah. That's fine. Yeah. Yeah. No worries. Yeah. Yeah. That's right. Very, very, very high latency. Very high latency. But when yeah. Because I use Optus, and before that, I was using Telstra hotspot on my phone. I was just only getting eighteen, nineteen. And my previous Internet provider, which was the EyeAnet, I used to get it eight. But now it's with Intel, I can't even play. So Yeah. Two. Yeah. Yep. Two mobile phones and one PS five and Chromecast, which would only be used if the PS is not being used. Yeah. Just a part of TV. Yeah. And I've got my lap laptop that I sometimes use, but not always. Laptop. MacBook. But that's not always. Sometimes only. Model? So so the PS is connected connected with the Internet cable, the PS five for gaming. Obviously, you get high speed if you were to connect it with the cable. So it is connected with the Internet cable, and the modem is literally just well, you can say five meters away. Mhmm. I'm sorry. What was that? Yeah. That's what I did. Yeah. No. I'm at work. What's his name? The dude that has been speaking to me, I've sent him all the screenshots that he was on a TeamViewer on my laptop. So he was playing around with the system itself, like, probably for an hour. And he got all the screenshots he took for the latency or everything. He took some of the screenshots. No. No. No. No. That was that was last week. Yeah. If you if you want yeah. If you want, you can send me an email, and I will follow-up about 5PM. I'll be home at 5PM so I can get back to you by 5PM, if that's okay. Yeah. Yeah. Yeah. No. Everything is all covered. Thank you so much for following up, Mary. Yeah. Yeah. No worries. Yeah. No worries. Thank you so much for that. I appreciate your help. Yeah. No worries. Alright. Thank you so much, Mary. Take care. Bye. You too. 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Sorry. I missed the call from this number. Hey. There was a complaint that I submitted yesterday.\n\nIt might be in relation to that. That's right. That's right. I'm alright, Debbie. Yeah.\n\nThank you. Shit. I'm well. Thank you. Oh, yeah.\n\nNo. No. I I I got stuck somewhere, so that's why I wasn't able to answer the call. Yeah. Sorry about that.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Yeah. Mhmm. Uh-huh. Yeah.\n\nYeah. Yeah. Yeah. Right. Okay.\n\nYeah. Updated invoice. Yeah. That's right. I'm on the yeah.\n\nYeah. Yeah. Yeah. That's all good. I'm ready.\n\nNo. But look. It it should be as per your website, it should be $76.95. It shouldn't be seventy nine. Yeah.\n\nYep. Uh-huh. Yep. Yeah. Yep.\n\nThat's right. Yeah. That's right. That's right. That's right.\n\nPing. Yeah. No. No. That's right.\n\nThat's right. Keep keep going, please. That's okay. Yeah. Yeah.\n\nOkay. Yep. I would have to reach out to you guys. Yeah? Yeah.\n\nYeah. Yeah. Yeah. Yep. Yeah.\n\nYeah. Yeah. That's fine. Yeah. Yeah.\n\nNo worries. Yeah. Yeah. That's right. Very, very, very high latency.\n\nVery high latency. But when yeah. Because I use Optus, and before that, I was using Telstra hotspot on my phone. I was just only getting eighteen, nineteen. And my previous Internet provider, which was the EyeAnet, I used to get it eight.\n\nBut now it's with Intel, I can't even play. So Yeah. Two. Yeah. Yep.\n\nTwo mobile phones and one PS five and Chromecast, which would only be used if the PS is not being used. Yeah. Just a part of TV. Yeah. And I've got my lap laptop that I sometimes use, but not always.\n\nLaptop. MacBook. But that's not always. Sometimes only. Model?\n\nSo so the PS is connected connected with the Internet cable, the PS five for gaming. Obviously, you get high speed if you were to connect it with the cable. So it is connected with the Internet cable, and the modem is literally just well, you can say five meters away. Mhmm. I'm sorry.\n\nWhat was that? Yeah. That's what I did. Yeah. No.\n\nI'm at work. What's his name? The dude that has been speaking to me, I've sent him all the screenshots that he was on a TeamViewer on my laptop. So he was playing around with the system itself, like, probably for an hour. And he got all the screenshots he took for the latency or everything.\n\nHe took some of the screenshots. No. No. No. No.\n\nThat was that was last week. Yeah. If you if you want yeah. If you want, you can send me an email, and I will follow-up about 5PM. I'll be home at 5PM so I can get back to you by 5PM, if that's okay.\n\nYeah. Yeah. Yeah. No. Everything is all covered.\n\nThank you so much for following up, Mary. Yeah. Yeah. No worries. Yeah.\n\nNo worries. Thank you so much for that. I appreciate your help. Yeah. No worries.\n\nAlright. Thank you so much, Mary. Take care. Bye. You too.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hey.","start":4.72,"end":5.22,"sentiment":"neutral","sentiment_score":0.002549733966588974},{"text":"Sorry.","start":5.3599997,"end":5.7599998,"sentiment":"neutral","sentiment_score":-0.1239207610487938},{"text":"I missed the call from this number.","start":5.7599998,"end":7.2999997,"sentiment":"neutral","sentiment_score":-0.17464183696678706},{"text":"Hey.","start":11.759999,"end":12.259999,"sentiment":"neutral","sentiment_score":-0.0381057970225811},{"text":"There was a complaint that I submitted yesterday.","start":12.4,"end":14.5,"sentiment":"neutral","sentiment_score":-0.10088938474655151}],"sentiment":"neutral","sentiment_score":-0.1216158200469282,"num_words":18,"start":4.72,"end":14.5},{"sentences":[{"text":"It might be in relation to that.","start":14.559999,"end":19.095001,"sentiment":"neutral","sentiment_score":-0.037174755175198824},{"text":"That's 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Mary.","start":721.285,"end":723.14496,"sentiment":"positive","sentiment_score":0.42463303357362747},{"text":"Yeah.","start":726.6,"end":727.1,"sentiment":"neutral","sentiment_score":0.1498928666114807},{"text":"Yeah.","start":738.12,"end":738.36,"sentiment":"neutral","sentiment_score":0.08710671961307526},{"text":"No worries.","start":738.36,"end":739.005,"sentiment":"neutral","sentiment_score":0.0774676650762558},{"text":"Yeah.","start":741.005,"end":741.245,"sentiment":"neutral","sentiment_score":0.12752535939216614}],"sentiment":"neutral","sentiment_score":0.30127111879678875,"num_words":13,"start":721.285,"end":741.245},{"sentences":[{"text":"No worries.","start":741.245,"end":741.725,"sentiment":"neutral","sentiment_score":0.22064325213432312},{"text":"Thank you so much for that.","start":741.725,"end":742.605,"sentiment":"positive","sentiment_score":0.5874534795681635},{"text":"I appreciate your 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too.","start":755.1729,"end":755.7329,"sentiment":"neutral","sentiment_score":0.23590165376663208}],"sentiment":"positive","sentiment_score":0.5674947039647535,"num_words":11,"start":751.2529,"end":755.7329},{"sentences":[{"text":"Bye.","start":755.7329,"end":756.2329,"sentiment":"neutral","sentiment_score":-0.1021549180150032}],"sentiment":"neutral","sentiment_score":-0.1021549180150032,"num_words":1,"start":755.7329,"end":756.2329}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Mary. May I have your name, please?\n\nChannel 1: Hey. Sorry. I missed the call from this number.\n\nChannel 0: One moment. Let me just\n\nChannel 1: Hey. There was a complaint that I submitted yesterday. It might be in relation\n\nChannel 0: Is it Dohaib?\n\nChannel 1: to that. That's right. That's right.\n\nChannel 0: Hi, Dohaib. Good morning. How are you doing today? My name\n\nChannel 1: I'm\n\nChannel 0: is\n\nChannel 1: alright,\n\nChannel 0: Mary.\n\nChannel 1: Debbie. Yeah. Thank you.\n\nChannel 0: Yes.\n\nChannel 1: Shit. I'm well. Thank you.\n\nChannel 0: Yeah. I actually tried calling you yesterday as promised,\n\nChannel 1: Oh, yeah. No.\n\nChannel 0: but\n\nChannel 1: No.\n\nChannel 0: I\n\nChannel 1: I\n\nChannel 0: was routed\n\nChannel 1: I I got\n\nChannel 0: to.\n\nChannel 1: stuck somewhere, so that's why I wasn't able to answer\n\nChannel 0: No worries.\n\nChannel 1: the call. Yeah. Sorry\n\nChannel 0: No\n\nChannel 1: about that.\n\nChannel 0: no\n\nChannel 1: Yeah.\n\nChannel 0: worries. No worries. I'll go ahead and pull up again your account and discuss what happened and\n\nChannel 1: Yeah.\n\nChannel 0: setting up your expectation as well. Okay. So when we ended a call yesterday, I reviewed all the information that was on your\n\nChannel 1: Yeah.\n\nChannel 0: account. I also\n\nChannel 1: Yeah.\n\nChannel 0: reached out to our tech support team and the one who's getting in touch with you every time that you have a concern, like, about the boost 500 MBBS.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: So here's what actually happened. So I yes. I've also mentioned yesterday that the the the amount stems to the plan that's showing us on your account, which is the 500 over 50 MBPS. So this\n\nChannel 1: Yeah.\n\nChannel 0: I mean, 500 MBPS. So it was given it was the plan was given actually as an exception as our 500 over I mean, 500 MBPS is currently\n\nChannel 1: Mhmm.\n\nChannel 0: at work. So our\n\nChannel 1: Uh-huh.\n\nChannel 0: l f engineering team has been working for the that 500 MBPS so that customers wanting the 500 MBPS, we can also attend to them. So so, yeah, that's the reason for the price of a $100 and some cents. So\n\nChannel 1: Yeah.\n\nChannel 0: for now, since your plan is for $79.95 as per the supa, I also confirmed that the GST has already added on our website. So let me just go ahead and go back to our website so that I do have here the documents or\n\nChannel 1: Yeah.\n\nChannel 0: the plan under super. Okay. So it also reviewed on our website, and what's missing, it's plus GST. But the prices here, the regular prices, the discounted prices, the GST has already added. I mean, it's including the GST.\n\nSo if in any case, a customer will sign up\n\nChannel 1: Yeah.\n\nChannel 0: with a regular either the regular price or the the discounted price, they are going to pay the same what they're seeing on the website because it's including the GST already. Are\n\nChannel 1: Yeah.\n\nChannel 0: we\n\nChannel 1: Right. Okay.\n\nChannel 0: okay with that? Okay.\n\nChannel 1: Yeah.\n\nChannel 0: So we'll go next. So we've already fixed the GST on the website. So I also sent you\n\nChannel 1: Updated invoice.\n\nChannel 0: an invoice, yes, yesterday. So that's 74. If you could pull it up so that I can walk you through on the invoice so that if you have an\n\nChannel 1: Yeah. That's right.\n\nChannel 0: okay.\n\nChannel 1: I'm on the yeah.\n\nChannel 0: Sure. So once you have it on your end, please let me know so that I can continue discussing\n\nChannel 1: Yeah.\n\nChannel 0: with\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: the invoice.\n\nChannel 1: That's all good. I'm ready.\n\nChannel 0: Okay. So, again, your monthly payment is $79.95. Right?\n\nChannel 1: No. But\n\nChannel 0: So\n\nChannel 1: look. It it should be\n\nChannel 0: sorry.\n\nChannel 1: as per your website, it should be $76.95.\n\nChannel 0: Yes.\n\nChannel 1: It\n\nChannel 0: Sorry.\n\nChannel 1: shouldn't\n\nChannel 0: It's\n\nChannel 1: be\n\nChannel 0: 76\n\nChannel 1: seventy nine. Yeah.\n\nChannel 0: yes. I'm sorry. It's $76.95. I'm so\n\nChannel 1: Yep.\n\nChannel 0: sorry for that. So I'm\n\nChannel 1: Uh-huh.\n\nChannel 0: so the let me just pull up your invoice as well. So since there is a 15 sorry. 15% discount for six months, you are still eligible for a 15% discount. So this $74.75, your current invoice has been deducted, the 15% dollar I mean,\n\nChannel 1: Yep.\n\nChannel 0: dollars from the regular price. And, also,\n\nChannel 1: Yeah.\n\nChannel 0: you might be thinking that instead of $76.95, you're just seeing $74.75\n\nChannel 1: Yep.\n\nChannel 0: because yeah. That is because that bill is from September 6 to September 30.\n\nChannel 1: That's right.\n\nChannel 0: Okay. So 74 points the seventy four dollars and seventy five cents, everything is good. It already has GST,\n\nChannel 1: Yeah.\n\nChannel 0: and\n\nChannel 1: That's\n\nChannel 0: you\n\nChannel 1: right.\n\nChannel 0: only need to pay for the total for 70\n\nChannel 1: That's\n\nChannel 0: $4.75.\n\nChannel 1: right.\n\nChannel 0: Okay. So we're good with the invoice. Correct?\n\nChannel 1: That's right.\n\nChannel 0: Okay. So we're good with the GST on the website, the invoice on the website. Now we go next to your going back\n\nChannel 1: Ping.\n\nChannel 0: to your plan. Right.\n\nChannel 1: Yeah.\n\nChannel 0: Sorry. Go ahead. I'm sorry. What was that?\n\nChannel 1: No. No. That's right. That's right. Keep keep going,\n\nChannel 0: Okay.\n\nChannel 1: please.\n\nChannel 0: Alright. Thank you so much, Doha, for your time.\n\nChannel 1: That's\n\nChannel 0: So\n\nChannel 1: okay.\n\nChannel 0: going back to going back to your service, as I've mentioned earlier, since we are still working the the engineering is still working for the 500 MBPS, Your current plan that is reflecting on your account, on your end when you log in to your customer portal, you will\n\nChannel 1: Yeah.\n\nChannel 0: you will see a 500 MBBS plan with the amount a $102.95. You just have to disregard that. Okay?\n\nChannel 1: Yeah.\n\nChannel 0: Because\n\nChannel 1: Okay.\n\nChannel 0: what uh-huh. While we are working on it, your plan will stay 500 MBBS. And then\n\nChannel 1: Yep.\n\nChannel 0: if in any case that you will receive another invoice for next month, that would be October, since our system automatically generates invoice according to your current plan,\n\nChannel 1: I would\n\nChannel 0: You\n\nChannel 1: have\n\nChannel 0: you\n\nChannel 1: to\n\nChannel 0: might\n\nChannel 1: reach out to you guys. Yeah?\n\nChannel 0: well, there's no need to reach us for us. It's just because we yesterday, we are actually working on other invoices or\n\nChannel 1: Yeah.\n\nChannel 0: your invoice. So\n\nChannel 1: Yeah.\n\nChannel 0: there's no need to contact us. If in any case that you're gonna see a $102.95, that's the automatic system. However,\n\nChannel 1: Yeah.\n\nChannel 0: you just have to pay the modified invoice. We'll again modify your your invoice back to $76.95 because that's gonna be a bill for October 1 to\n\nChannel 1: Yeah.\n\nChannel 0: October 30. Alright?\n\nChannel 1: Yep.\n\nChannel 0: Okay. Next, I covered we already covered your current plan versus your reflected plan on your account, the taxes\n\nChannel 1: Yeah.\n\nChannel 0: on our website, your invoice. Now let's go right now with your I'm so I'm I really appreciate your time, Zohad. I just wanna make sure that I'm going to cover everything that was\n\nChannel 1: Yeah. Yeah. That's fine.\n\nChannel 0: mentioned yesterday.\n\nChannel 1: Yeah. Yeah. No worries.\n\nChannel 0: So Mhmm. So about your Internet right now, I just wanna make sure that you are receiving the what we what what you are supposed to which is your current plan. How is the Internet connection during your gaming? I I I I actually viewed your account, and it seems like you're a really good gamer. I mean, you always you always do gaming.\n\nRight?\n\nChannel 1: Yeah.\n\nChannel 0: How's\n\nChannel 1: Yeah. That's right.\n\nChannel 0: that's good. So how was your gaming in the previous days? Any latency? Any slow\n\nChannel 1: Very,\n\nChannel 0: Internet\n\nChannel 1: very,\n\nChannel 0: connection?\n\nChannel 1: very high latency. Very high latency.\n\nChannel 0: Very\n\nChannel 1: But\n\nChannel 0: high latency.\n\nChannel 1: when yeah.\n\nChannel 0: Okay.\n\nChannel 1: Because I use Optus, and before that, I was using Telstra hotspot on my phone. I was just only getting eighteen, nineteen. And my previous Internet provider, which was the EyeAnet, I used to get it eight. But now it's with Intel, I can't even play.\n\nChannel 0: Okay. So I just need to ask some questions in order to\n\nChannel 1: So\n\nChannel 0: rectify this issue so that this information, I'll go ahead and forward this to our technical support team. Okay?\n\nChannel 1: Yeah.\n\nChannel 0: Thank you so much. So if I may ask, how many people using the Internet daily at the same time?\n\nChannel 1: Two.\n\nChannel 0: Two users.\n\nChannel 1: Yeah.\n\nChannel 0: How about the devices?\n\nChannel 1: Yep. Two mobile phones and one PS five and Chromecast, which would only be used if the PS is not being used.\n\nChannel 0: Okay. Your Comcast TV?\n\nChannel 1: Yeah.\n\nChannel 0: Okay.\n\nChannel 1: Just a part of TV.\n\nChannel 0: Okay. So that's two mobile phones, one PS five and a Comcast TV.\n\nChannel 1: Yeah.\n\nChannel 0: How\n\nChannel 1: And I've got my lap laptop that I sometimes use, but not always. Laptop. MacBook.\n\nChannel 0: and one laptop.\n\nChannel 1: But\n\nChannel 0: Okay.\n\nChannel 1: that's not always. Sometimes only.\n\nChannel 0: Yes. Okay. How about the distance of your to which device\n\nChannel 1: Model?\n\nChannel 0: you are using,\n\nChannel 1: So\n\nChannel 0: you are\n\nChannel 1: so the PS\n\nChannel 0: always\n\nChannel 1: is connected connected with the Internet cable, the PS five for gaming. Obviously, you get high speed if you were to connect\n\nChannel 0: mhmm.\n\nChannel 1: it with the cable. So it is connected with the Internet cable, and the modem is literally just well, you can say five meters away.\n\nChannel 0: Five. Is it five meters?\n\nChannel 1: Mhmm.\n\nChannel 0: Mhmm. It's kinda one. Any walls that advise the Ethernet cable with a modem and your PS five?\n\nChannel 1: I'm sorry. What was that?\n\nChannel 0: Is it an open area? Like, there's\n\nChannel 1: Yeah.\n\nChannel 0: no\n\nChannel 1: That's what\n\nChannel 0: walls,\n\nChannel 1: I did.\n\nChannel 0: you're not in a room. Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Cable. Right now, do you have an access to your desktop or intern laptop\n\nChannel 1: No.\n\nChannel 0: that\n\nChannel 1: I'm at\n\nChannel 0: is\n\nChannel 1: work.\n\nChannel 0: wired? Oh, okay. Because we I would like to have it have a speed test because we will normally\n\nChannel 1: What's\n\nChannel 0: get\n\nChannel 1: his\n\nChannel 0: the\n\nChannel 1: name? The dude that has been speaking to me, I've sent him all the screenshots that he was on a TeamViewer on\n\nChannel 0: mhmm.\n\nChannel 1: my laptop. So he was playing around with the system itself, like, probably for an hour. And he got all the screenshots he took for the latency or everything. He took some of the screenshots.\n\nChannel 0: Mhmm. Yeah. I get it. However, I think that was way before, like, weeks ago. What I I\n\nChannel 1: No.\n\nChannel 0: wanna\n\nChannel 1: No. No. No. That was that was\n\nChannel 0: oh.\n\nChannel 1: last week.\n\nChannel 0: Oh, yeah. Last week. So so, yeah, given that it was last week, this week is different. So that's one of the reason why I wanna make sure that it was addressed. Of course, I know everyone is working hand in on here.\n\nWe\n\nChannel 1: Yeah.\n\nChannel 0: are working on it with your Internet service. So I just wanna make sure the your current\n\nChannel 1: If you\n\nChannel 0: Internet service\n\nChannel 1: if you\n\nChannel 0: did\n\nChannel 1: want yeah. If you want, you can send me an email, and I\n\nChannel 0: Mhmm.\n\nChannel 1: will follow-up about 5PM. I'll be home at 5PM so I can get\n\nChannel 0: Okay.\n\nChannel 1: back to you by 5PM, if that's okay.\n\nChannel 0: Okay. Sure.\n\nChannel 1: Yeah.\n\nChannel 0: No worries. Alright. So we have a pending, which is your current Internet connection, the quality that you're getting.\n\nChannel 1: Yeah.\n\nChannel 0: I think we got everything covered. Did we miss something?\n\nChannel 1: Yeah. No. Everything is all covered. Thank you\n\nChannel 0: Alright.\n\nChannel 1: so much for following up, Mary.\n\nChannel 0: No worries. Everything for you everything to our customers\n\nChannel 1: Yeah.\n\nChannel 0: do have any yeah. I'll go ahead and send you an email shortly or within the day so that you can go follow-up with the student so that we can also\n\nChannel 1: Yeah. No\n\nChannel 0: check\n\nChannel 1: worries.\n\nChannel 0: here what we could do on our end. Okay?\n\nChannel 1: Yeah. No worries. Thank you so much for that. I appreciate your help.\n\nChannel 0: No. Thank you so much, Zohai, for giving us a chance, and thank you for staying with us.\n\nChannel 1: Yeah. No worries. Alright.\n\nChannel 0: Thank\n\nChannel 1: Thank\n\nChannel 0: you\n\nChannel 1: you\n\nChannel 0: so\n\nChannel 1: so much,\n\nChannel 0: much.\n\nChannel 1: Mary. Take care.\n\nChannel 0: Thank\n\nChannel 1: Bye.\n\nChannel 0: you. Have a great day. Bye\n\nChannel 1: You\n\nChannel 0: bye.\n\nChannel 1: too. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":0.71999997,"end":2.1599998,"sentiment":"positive","sentiment_score":0.5115451455116272},{"text":"My name is Mary.","start":2.1599998,"end":3.04,"sentiment":"positive","sentiment_score":0.4101293385028839},{"text":"May I have your name, please?","start":3.04,"end":4.34,"sentiment":"neutral","sentiment_score":0.27368926505247754}],"sentiment":"positive","sentiment_score":0.3893585781256358,"channel":0,"num_words":15,"start":0.71999997,"end":4.34},{"sentences":[{"text":"Hey.","start":4.72,"end":5.22,"sentiment":"neutral","sentiment_score":0.002549733966588974},{"text":"Sorry.","start":5.3599997,"end":5.7599998,"sentiment":"neutral","sentiment_score":-0.1239207610487938},{"text":"I missed the call from this number.","start":5.7599998,"end":7.2999997,"sentiment":"neutral","sentiment_score":-0.17464183696678706}],"sentiment":"neutral","sentiment_score":-0.14931820953885713,"channel":1,"num_words":9,"start":4.72,"end":7.2999997},{"sentences":[{"text":"One moment.","start":10.559999,"end":11.36,"sentiment":"neutral","sentiment_score":-0.06201823055744171},{"text":"Let me just","start":11.36,"end":12.0,"sentiment":"neutral","sentiment_score":-0.028808631002902988}],"sentiment":"neutral","sentiment_score":-0.042092470824718474,"channel":0,"num_words":5,"start":10.559999,"end":12.0},{"sentences":[{"text":"Hey.","start":11.759999,"end":12.259999,"sentiment":"neutral","sentiment_score":-0.0381057970225811},{"text":"There was a complaint that I submitted yesterday.","start":12.4,"end":14.5,"sentiment":"neutral","sentiment_score":-0.10088938474655151},{"text":"It might be in relation","start":14.559999,"end":15.94,"sentiment":"neutral","sentiment_score":-0.046764642000198364}],"sentiment":"neutral","sentiment_score":-0.07707457749971322,"channel":1,"num_words":14,"start":11.759999,"end":15.94},{"sentences":[{"text":"Is it Dohaib?","start":17.495,"end":18.555,"sentiment":"neutral","sentiment_score":-0.033664096146821976}],"sentiment":"neutral","sentiment_score":-0.033664096146821976,"channel":0,"num_words":3,"start":17.495,"end":18.555},{"sentences":[{"text":"to that.","start":18.855,"end":19.095001,"sentiment":"neutral","sentiment_score":-0.013200038112699986},{"text":"That's right.","start":19.095001,"end":19.575,"sentiment":"neutral","sentiment_score":0.10866310447454453},{"text":"That's right.","start":19.575,"end":20.395,"sentiment":"neutral","sentiment_score":0.1675795614719391}],"sentiment":"neutral","sentiment_score":0.08768087594459455,"channel":1,"num_words":6,"start":18.855,"end":20.395},{"sentences":[{"text":"Hi, Dohaib.","start":20.375,"end":21.255001,"sentiment":"neutral","sentiment_score":0.31969137489795685},{"text":"Good morning.","start":21.255001,"end":21.735,"sentiment":"positive","sentiment_score":0.5936821103096008},{"text":"How are you doing today?","start":21.735,"end":22.775,"sentiment":"positive","sentiment_score":0.5337178111076355},{"text":"My name","start":22.775,"end":23.175,"sentiment":"neutral","sentiment_score":0.11997761949896812}],"sentiment":"positive","sentiment_score":0.4304810240864754,"channel":0,"num_words":11,"start":20.375,"end":23.175},{"sentences":[{"text":"I'm","start":23.175,"end":23.335,"sentiment":"neutral","sentiment_score":0.1411956548690796}],"sentiment":"neutral","sentiment_score":0.1411956548690796,"channel":1,"num_words":1,"start":23.175,"end":23.335},{"sentences":[{"text":"is","start":23.175,"end":23.335,"sentiment":"neutral","sentiment_score":0.12321115285158156}],"sentiment":"neutral","sentiment_score":0.12321115285158156,"channel":0,"num_words":1,"start":23.175,"end":23.335},{"sentences":[{"text":"alright,","start":23.335,"end":23.735,"sentiment":"neutral","sentiment_score":0.14116767048835754}],"sentiment":"neutral","sentiment_score":0.14116767048835754,"channel":1,"num_words":1,"start":23.335,"end":23.735},{"sentences":[{"text":"Mary.","start":23.335,"end":23.835,"sentiment":"neutral","sentiment_score":0.11400336027145386}],"sentiment":"neutral","sentiment_score":0.11400336027145386,"channel":0,"num_words":1,"start":23.335,"end":23.835},{"sentences":[{"text":"Debbie.","start":23.735,"end":24.235,"sentiment":"neutral","sentiment_score":0.1682841330766678},{"text":"Yeah.","start":24.935001,"end":25.175,"sentiment":"neutral","sentiment_score":0.21423542499542236},{"text":"Thank you.","start":25.175,"end":25.654999,"sentiment":"positive","sentiment_score":0.4389403164386749}],"sentiment":"neutral","sentiment_score":0.31510004773736,"channel":1,"num_words":4,"start":23.735,"end":25.654999},{"sentences":[{"text":"Yes.","start":25.494999,"end":25.994999,"sentiment":"neutral","sentiment_score":0.21239319443702695}],"sentiment":"neutral","sentiment_score":0.21239319443702695,"channel":0,"num_words":1,"start":25.494999,"end":25.994999},{"sentences":[{"text":"Shit.","start":25.654999,"end":25.895,"sentiment":"neutral","sentiment_score":0.27596259117126465},{"text":"I'm well.","start":25.895,"end":26.375,"sentiment":"positive","sentiment_score":0.3664173185825348},{"text":"Thank you.","start":26.375,"end":27.115,"sentiment":"positive","sentiment_score":0.4333960860967636}],"sentiment":"positive","sentiment_score":0.3751178801059723,"channel":1,"num_words":5,"start":25.654999,"end":27.115},{"sentences":[{"text":"Yeah.","start":27.415,"end":27.735,"sentiment":"neutral","sentiment_score":0.05419974774122238},{"text":"I actually tried calling you yesterday as promised,","start":27.735,"end":30.54,"sentiment":"neutral","sentiment_score":-0.01740638306364417}],"sentiment":"neutral","sentiment_score":-0.009450146307547888,"channel":0,"num_words":9,"start":27.415,"end":30.54},{"sentences":[{"text":"Oh, 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So this Yeah.","start_word":205,"end_word":233,"intents":[{"intent":"Discuss plan","confidence_score":0.5432178}]},{"text":"So our Uh-huh. l f engineering team has been working for the that 500 MBPS so that customers wanting the 500 MBPS, we can also attend to them.","start_word":265,"end_word":292,"intents":[{"intent":"Attend to customers","confidence_score":0.4071469}]},{"text":"now, since your plan is for $79.95 as per the supa, I also confirmed that the GST has already added on our website.","start_word":311,"end_word":333,"intents":[{"intent":"Fix GST and invoice","confidence_score":0.0041084355}]},{"text":"So this $74.75, your current invoice has been deducted, the 15% dollar I mean, Yep. dollars from the regular price.","start_word":616,"end_word":635,"intents":[{"intent":"Resolve invoice discrepancy","confidence_score":0.009004337}]},{"text":"We'll again modify your your invoice back to $76.95 because that's gonna be a bill for October 1 to Yeah.","start_word":960,"end_word":979,"intents":[{"intent":"Update invoice information","confidence_score":0.0033332421}]},{"text":"The dude that has been speaking to me, I've sent him all the screenshots that he was on a TeamViewer on mhmm. my laptop. So he was playing around with the system itself, like, probably for an hour. And he got all the screenshots he took for the latency or everything. He took some of the screenshots.","start_word":1495,"end_word":1551,"intents":[{"intent":"Sending screenshots","confidence_score":0.0029462627}]},{"text":"So so, yeah, given that it was last week, this week is different. So that's one of the reason why I wanna make sure that it was addressed.","start_word":1585,"end_word":1612,"intents":[{"intent":"Addressing issues","confidence_score":0.0987011}]},{"text":"Thank you so much for that. I appreciate your help. No.","start_word":1791,"end_word":1801,"intents":[{"intent":"Ending conversation","confidence_score":0.0023031214}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.4746862053871155},{"text":"May I have your name, please? Hey. Sorry. I missed the call from this number. One moment. Let me just Hey. There was a complaint that I submitted yesterday. It might be in relation Is it Dohaib? to that. That's right. That's right. Hi, Dohaib.","start_word":9,"end_word":53,"sentiment":"neutral","sentiment_score":0.03286388888955116},{"text":"Good morning. How are you doing today?","start_word":54,"end_word":60,"sentiment":"positive","sentiment_score":0.5452054142951965},{"text":"My name is I'm Mary. alright, Debbie. Yeah.","start_word":61,"end_word":68,"sentiment":"neutral","sentiment_score":0.14688681066036224},{"text":"Thank you.","start_word":69,"end_word":70,"sentiment":"positive","sentiment_score":0.4263479709625244},{"text":"Yes. Shit.","start_word":71,"end_word":72,"sentiment":"neutral","sentiment_score":0.2505348324775696},{"text":"I'm well. Thank you.","start_word":73,"end_word":76,"sentiment":"positive","sentiment_score":0.3888010382652282},{"text":"Yeah. I actually tried calling you yesterday as promised, Oh, yeah. No. but No. I I was routed I I got to. stuck somewhere, so that's why I wasn't able to answer No worries. the call. Yeah. Sorry No about that. no Yeah. worries. No worries. I'll go ahead and pull up again your account and discuss what happened and Yeah. setting up your expectation as well. Okay. So when we ended a call yesterday, I reviewed all the information that was on your Yeah. account. I also Yeah. reached out to our tech support team and the one who's getting in touch with you every time that you have a concern, like, about the boost 500 MBBS. Yeah. Yeah. So here's what actually happened. So I yes. I've also mentioned yesterday that the the the amount stems to the plan that's showing us on your account, which is the 500 over 50 MBPS. So this Yeah. I mean, 500 MBPS. So it was given it was the plan was given actually as an exception as our 500 over I mean, 500 MBPS is currently Mhmm. at work. So our Uh-huh. l f engineering team has been working for the that 500 MBPS so that customers wanting the 500 MBPS, we can also attend to them. So so, yeah, that's the reason for the price of a $100 and some cents. So for Yeah. now, since your plan is for $79.95 as per the supa, I also confirmed that the GST has already added on our website. So let me just go ahead and go back to our website so that I do have here the documents or Yeah. the plan under super. Okay. So it also reviewed on our website, and what's missing, it's plus GST. But the prices here, the regular prices, the discounted prices, the GST has already added. I mean, it's including the GST. So if in any case, a customer will sign up Yeah. with a regular either the regular price or the the discounted price, they are going to pay the same what they're seeing on the website because it's including the GST already. Are Yeah. we Right. Okay. okay with that? Okay. Yeah. So we'll go next. So we've already fixed the GST on the website. So I also sent you Updated invoice. an invoice, yes, yesterday. So that's 74. If you could pull it up so that I can walk you through on the invoice so that if you have an Yeah. That's right. okay. I'm on the yeah. Sure. So once you have it on your end, please let me know so that I can continue discussing Yeah. with Yeah. Yeah. the invoice.","start_word":77,"end_word":528,"sentiment":"neutral","sentiment_score":0.060804747617844726},{"text":"That's all good.","start_word":529,"end_word":531,"sentiment":"positive","sentiment_score":0.4997568130493164},{"text":"I'm ready. Okay. So, again, your monthly payment is $79.95. Right? No. But So look. It it should be sorry. as per your website, it should be $76.95. Yes. It Sorry. shouldn't It's be 76 seventy nine. Yeah. yes. I'm sorry. It's $76.95. I'm so sorry Yep. for that. So I'm Uh-huh. so the let me just pull up your invoice as well. So since there is a 15 sorry. 15% discount for six months, you are still eligible for a 15% discount. So this $74.75, your current invoice has been deducted, the 15% dollar I mean, Yep. dollars from the regular price. And, also, Yeah. you might be thinking that instead of $76.95, you're just seeing $74.75 Yep. because yeah. That is because that bill is from September 6 to September 30. That's right. Okay.","start_word":532,"end_word":667,"sentiment":"neutral","sentiment_score":0.06343565508723259},{"text":"So 74 points the seventy four dollars and seventy five cents, everything is good.","start_word":668,"end_word":681,"sentiment":"positive","sentiment_score":0.4656634330749512},{"text":"It already has GST, Yeah. and That's you right. only need to pay for the total for 70 That's $4.75. right. Okay.","start_word":682,"end_word":703,"sentiment":"neutral","sentiment_score":0.1462741196155548},{"text":"So we're good with the invoice. Correct?","start_word":704,"end_word":710,"sentiment":"positive","sentiment_score":0.4253203272819519},{"text":"That's right. Okay.","start_word":711,"end_word":713,"sentiment":"neutral","sentiment_score":0.2944239675998688},{"text":"So we're good with the GST on the website, the invoice on the website.","start_word":714,"end_word":727,"sentiment":"positive","sentiment_score":0.4327394664287567},{"text":"Now we go next to your going back Ping. to your plan. Right. Yeah. Sorry. Go ahead. I'm sorry. What was that? No. No. That's right. That's right. Keep keep going, Okay. please. Alright.","start_word":728,"end_word":761,"sentiment":"neutral","sentiment_score":0.06832016259431839},{"text":"Thank you so much, Doha, for your time.","start_word":762,"end_word":769,"sentiment":"positive","sentiment_score":0.5517622828483582},{"text":"That's So okay. going back to going back to your service, as I've mentioned earlier, since we are still working the the engineering is still working for the 500 MBPS, Your current plan that is reflecting on your account, on your end when you log in to your customer portal, you will Yeah. you will see a 500 MBBS plan with the amount a $102.95. You just have to disregard that. Okay? Yeah. Because Okay. what uh-huh. While we are working on it, your plan will stay 500 MBBS. And then Yep. if in any case that you will receive another invoice for next month, that would be October, since our system automatically generates invoice according to your current plan, I would You have you to might reach out to you guys. Yeah? well, there's no need to reach us for us. It's just because we yesterday, we are actually working on other invoices or Yeah. your invoice. So Yeah. there's no need to contact us. If in any case that you're gonna see a $102.95, that's the automatic system. However, Yeah. you just have to pay the modified invoice. We'll again modify your your invoice back to $76.95 because that's gonna be a bill for October 1 to Yeah. October 30. Alright? Yep. Okay. Next, I covered we already covered your current plan versus your reflected plan on your account, the taxes Yeah. on our website, your invoice.","start_word":770,"end_word":1008,"sentiment":"neutral","sentiment_score":0.10393773920241758},{"text":"Now let's go right now with your I'm so I'm I really appreciate your time, Zohad.","start_word":1009,"end_word":1024,"sentiment":"positive","sentiment_score":0.38891103863716125},{"text":"I just wanna make sure that I'm going to cover everything that was Yeah. Yeah. That's fine. mentioned yesterday. Yeah. Yeah. No worries. So Mhmm. So about your Internet right now, I just wanna make sure that you are receiving the what we what what you are supposed to which is your current plan. How is the Internet connection during your gaming?","start_word":1025,"end_word":1086,"sentiment":"neutral","sentiment_score":0.16128745675086975},{"text":"I I I I actually viewed your account, and it seems like you're a really good gamer. I mean, you always you always do gaming.","start_word":1087,"end_word":1111,"sentiment":"positive","sentiment_score":0.42326605319976807},{"text":"Right? Yeah. How's Yeah.","start_word":1112,"end_word":1115,"sentiment":"neutral","sentiment_score":0.1904739886522293},{"text":"That's right. that's good.","start_word":1116,"end_word":1119,"sentiment":"positive","sentiment_score":0.4377361834049225},{"text":"So how was your gaming in the previous days? Any latency? Any slow Very, Internet very, connection? very high latency. Very high latency. Very But high latency. when yeah. Okay. Because I use Optus, and before that, I was using Telstra hotspot on my phone. I was just only getting eighteen, nineteen. And my previous Internet provider, which was the EyeAnet, I used to get it eight.","start_word":1120,"end_word":1186,"sentiment":"neutral","sentiment_score":-0.13861894607543945},{"text":"But now it's with Intel, I can't even play.","start_word":1187,"end_word":1195,"sentiment":"negative","sentiment_score":-0.37111374735832214},{"text":"Okay. So I just need to ask some questions in order to So rectify this issue so that this information, I'll go ahead and forward this to our technical support team. Okay? Yeah.","start_word":1196,"end_word":1228,"sentiment":"neutral","sentiment_score":-0.030860819599845192},{"text":"Thank you so much.","start_word":1229,"end_word":1232,"sentiment":"positive","sentiment_score":0.7323231101036072},{"text":"So if I may ask, how many people using the Internet daily at the same time? Two. Two users. Yeah. How about the devices? Yep. Two mobile phones and one PS five and Chromecast, which would only be used if the PS is not being used. Okay. Your Comcast TV? Yeah. Okay. Just a part of TV. Okay. So that's two mobile phones, one PS five and a Comcast TV. Yeah. How And I've got my lap laptop that I sometimes use, but not always. Laptop. MacBook. and one laptop. But Okay. that's not always. Sometimes only. Yes. Okay. How about the distance of your to which device Model? you are using, So you are so the PS always is connected connected with the Internet cable, the PS five for gaming. Obviously, you get high speed if you were to connect mhmm. it with the cable. So it is connected with the Internet cable, and the modem is literally just well, you can say five meters away. Five. Is it five meters? Mhmm. Mhmm. It's kinda one. Any walls that advise the Ethernet cable with a modem and your PS five? I'm sorry. What was that? Is it an open area? Like, there's Yeah. no That's what walls, I did. you're not in a room. Okay. Yeah. Cable. Right now, do you have an access to your desktop or intern laptop No. that I'm at is work. wired? Oh, okay. Because we I would like to have it have a speed test because we will normally What's get his the name? The dude that has been speaking to me, I've sent him all the screenshots that he was on a TeamViewer on mhmm. my laptop. So he was playing around with the system itself, like, probably for an hour. And he got all the screenshots he took for the latency or everything. He took some of the screenshots. Mhmm. Yeah. I get it. However, I think that was way before, like, weeks ago. What I I No. wanna No. No. No. That was that was oh. last week. Oh, yeah. Last week. So so, yeah, given that it was last week, this week is different. So that's one of the reason why I wanna make sure that it was addressed. Of course, I know everyone is working hand in on here. We Yeah. are working on it with your Internet service. So I just wanna make sure the your current If you Internet service if you did want yeah. If you want, you can send me an email, and I Mhmm. will follow-up about 5PM. I'll be home at 5PM so I can get Okay. back to you by 5PM, if that's okay. Okay. Sure. Yeah. No worries. Alright. So we have a pending, which is your current Internet connection, the quality that you're getting. Yeah. I think we got everything covered. Did we miss something? Yeah. No. Everything is all covered.","start_word":1233,"end_word":1724,"sentiment":"neutral","sentiment_score":-0.012875612377950058},{"text":"Thank you Alright. so much for following up, Mary.","start_word":1725,"end_word":1733,"sentiment":"positive","sentiment_score":0.4068995416164398},{"text":"No worries. Everything for you everything to our customers Yeah. do have any yeah. I'll go ahead and send you an email shortly or within the day so that you can go follow-up with the student so that we can also Yeah. No check worries. here what we could do on our end. Okay? Yeah. No worries.","start_word":1734,"end_word":1790,"sentiment":"neutral","sentiment_score":0.14403559267520905},{"text":"Thank you so much for that. I appreciate your help.","start_word":1791,"end_word":1800,"sentiment":"positive","sentiment_score":0.606978714466095},{"text":"No.","start_word":1801,"end_word":1801,"sentiment":"neutral","sentiment_score":0.005643751472234726},{"text":"Thank you so much, Zohai, for giving us a chance, and thank you for staying with us. Yeah.","start_word":1802,"end_word":1819,"sentiment":"positive","sentiment_score":0.7313157916069031},{"text":"No worries.","start_word":1820,"end_word":1821,"sentiment":"neutral","sentiment_score":0.3051954507827759},{"text":"Alright. Thank Thank you you so so much, much. Mary. Take care. Thank Bye. you. Have a great day.","start_word":1822,"end_word":1840,"sentiment":"positive","sentiment_score":0.6406720876693726},{"text":"Bye You bye. too. Bye.","start_word":1841,"end_word":1845,"sentiment":"neutral","sentiment_score":0.2296154946088791}],"average":{"sentiment":"neutral","sentiment_score":0.08702486060596425}}}}