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Just wanted to confirm as well if do you already have the router? Router, the equipment for the Internet connection? Okay. There's no one send you the router? Okay. Have you spoke with other representative before from Airtel as well? Okay. May I know the email? What is the email? Yeah. Okay. Because upon checking your account, you ordered twenty four month contract. Is that correct? Yeah. So the twenty four month contract includes a free router, which you'll be needing to establish a connection at your area. So I'll update or forward this to our provisioning team for them to send you their router. Azeri? Sure. Yes. Hello? Okay. So I'll just escalate this the router to our provisioning team, then I'll get back to you once it's confirmed. Because the twenty four month contract includes a free router, so you should get a y Wi Fi six k seven dual band router for establishing the connection. Sorry? Okay. Can you see the order receipt after you order sign up for the service, like a confirmation? Yeah. So upon checking here, you select NBN twenty four months and the standard plan, which is $69.95 per month. That yeah. That is the basic one under for Linham Networks. So regarding the router, I'm not yet sure if our team has already send you one because usually we send the router via Australian post. But I have to cons yeah. But I have to confirm whether they'll be sending it via Australian post or door to door within today. Okay. I'll get back to you I'll get back to you then for updates. Okay. Thank you. 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Hello, Rachel. This is Maureen again from Airtel tech support. Just wanted to confirm as well if you already have the router, the one that we provided. Just wanted to confirm as well if do you already have the router?\n\nRouter, the equipment for the Internet connection? Okay. There's no one send you the router? Okay. Have you spoke with other representative before from Airtel as well?\n\nOkay. May I know the email? What is the email? Yeah. Okay.\n\nBecause upon checking your account, you ordered twenty four month contract. Is that correct? Yeah. So the twenty four month contract includes a free router, which you'll be needing to establish a connection at your area. So I'll update or forward this to our provisioning team for them to send you their router.\n\nAzeri? Sure. Yes. Hello? Okay.\n\nSo I'll just escalate this the router to our provisioning team, then I'll get back to you once it's confirmed. Because the twenty four month contract includes a free router, so you should get a y Wi Fi six k seven dual band router for establishing the connection. Sorry? Okay. Can you see the order receipt after you order sign up for the service, like a confirmation?\n\nYeah. So upon checking here, you select NBN twenty four months and the standard plan, which is $69.95 per month. That yeah. That is the basic one under for Linham Networks. So regarding the router, I'm not yet sure if our team has already send you one because usually we send the router via Australian post.\n\nBut I have to cons yeah. But I have to confirm whether they'll be sending it via Australian post or door to door within today. Okay. I'll get back to you I'll get back to you then for updates. Okay.\n\nThank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Yes.","start":1.8399999,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.17690834403038025},{"text":"Hello, Rachel.","start":2.1599998,"end":2.98,"sentiment":"neutral","sentiment_score":0.21132175624370575},{"text":"This is Maureen again from Airtel tech support.","start":3.1999998,"end":5.7,"sentiment":"neutral","sentiment_score":0.2760485801845789},{"text":"Just wanted to confirm as well if you already have the router, the one that we provided.","start":6.8799996,"end":11.46,"sentiment":"positive","sentiment_score":0.36530273276216846},{"text":"Just wanted to confirm as well if do you already have the router?","start":14.8550005,"end":18.715,"sentiment":"neutral","sentiment_score":0.06321219870677361}],"sentiment":"neutral","sentiment_score":0.23999623263754497,"num_words":41,"start":1.8399999,"end":18.715},{"sentences":[{"text":"Router, the equipment for the Internet 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Hello. Yep. Sorry? If I already have the what?\n\nAs in delivered to me? Or because I just all I have is just what was already installed into the apartment. I'm not too sure. No. All I have is just, like, the email that you guys sent me.\n\nWhat does the email say? It just provides, like, a link to the portal, my login and my password. Yes. And where do I find that? Sorry.\n\nI think the install installer is calling me. I'll just call you back. Mhmm. Sorry. Just one moment.\n\nHello? Yep. So the installer was letting me know the ETA, the arrival time. I would just have to check if it is it's on a for a twelve month or a twenty four. Isn't it listed?\n\nSo the monthly charge period is for the January 1. Oh, wait. Hold on. Where do I find it? Because it's not on the invoice.\n\nOkay. I do see the receipt, but it doesn't really it doesn't list that. It just comes up with the receipt number, payment date, and the total. Yep. No.\n\nI have to send a file. Okay. Okay. Thank you. Goodbye.","paragraphs":[{"sentences":[{"text":"Yes.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.15011604130268097},{"text":"Hello.","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.12868347764015198},{"text":"Yep.","start":11.92,"end":12.42,"sentiment":"neutral","sentiment_score":0.15887266397476196},{"text":"Sorry?","start":12.799999,"end":13.299999,"sentiment":"neutral","sentiment_score":0.0509895458817482},{"text":"If I already have the what?","start":19.935001,"end":21.475,"sentiment":"neutral","sentiment_score":0.013151497890551886}],"sentiment":"neutral","sentiment_score":0.05675707161426544,"num_words":10,"start":0.24,"end":21.475},{"sentences":[{"text":"As in delivered to me?","start":28.255001,"end":30.230001,"sentiment":"neutral","sentiment_score":-0.0005355417728424072},{"text":"Or because I just all I have is just what was already installed into the 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twelve month or a twenty four.","start":198.14,"end":203.04,"sentiment":"neutral","sentiment_score":-0.06986573971807956},{"text":"Isn't it listed?","start":206.38,"end":208.24,"sentiment":"neutral","sentiment_score":-0.011173026636242867}],"sentiment":"neutral","sentiment_score":-0.02394264901207911,"num_words":37,"start":161.575,"end":208.24},{"sentences":[{"text":"So the monthly charge period is for the January 1.","start":208.46,"end":211.68,"sentiment":"neutral","sentiment_score":-0.013716108165681362},{"text":"Oh, wait.","start":211.755,"end":216.11375,"sentiment":"neutral","sentiment_score":-0.0029977820813655853},{"text":"Hold on.","start":219.4725,"end":223.83125,"sentiment":"neutral","sentiment_score":-0.012685023713856936},{"text":"Where do I find it?","start":232.55,"end":233.67,"sentiment":"neutral","sentiment_score":-0.024138855561614037},{"text":"Because it's not on the 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Hello.\n\nChannel 0: Yes. Hello, Rachel. This is Maureen again from Airtel tech support. Just wanted to confirm as well if you already have the router, the one that we provided.\n\nChannel 1: Yep. Sorry?\n\nChannel 0: Just wanted to confirm as well if do you already have the router?\n\nChannel 1: If I already have the what?\n\nChannel 0: Router, the equipment for the Internet connection?\n\nChannel 1: As in delivered to me? Or because I just all I have is just what was already installed into the apartment.\n\nChannel 0: Okay. There's no one send you the router?\n\nChannel 1: I'm not too sure.\n\nChannel 0: Okay. Have you spoke with other representative before from Airtel as well?\n\nChannel 1: No. All I have is just, like, the email that you guys sent me.\n\nChannel 0: Okay. May I know the email? What is the email?\n\nChannel 1: What does the email say?\n\nChannel 0: Yeah.\n\nChannel 1: It just provides, like, a link to the portal, my login and my password.\n\nChannel 0: Okay. Because upon checking your account, you ordered twenty four month contract. Is that correct?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. So the twenty four month contract includes a free router, which you'll be needing to establish a connection at your area.\n\nChannel 1: And where do I find that?\n\nChannel 0: So I'll update or forward this to our provisioning team for them to send you their router.\n\nChannel 1: Sorry. I think the install installer is calling me. I'll just call you back.\n\nChannel 0: Azeri?\n\nChannel 1: Mhmm. Sorry. Just one moment.\n\nChannel 0: Sure.\n\nChannel 1: Hello?\n\nChannel 0: Yes. Hello?\n\nChannel 1: Yep. So the installer was letting me know the ETA, the arrival time.\n\nChannel 0: Okay. So I'll just escalate this the router to our provisioning team, then I'll get back to you once it's confirmed. Because the twenty four month contract includes a free router, so you should get a y Wi Fi six k seven dual band router for establishing the connection. Sorry?\n\nChannel 1: I would just have to check if it is it's on a for a twelve month or a twenty four.\n\nChannel 0: Okay.\n\nChannel 1: Isn't it listed? So the monthly charge period is for the January 1. Oh, wait. Hold on. Where do I find it?\n\nBecause it's not on the invoice.\n\nChannel 0: Can you see the order receipt after you order sign up for the service, like a confirmation?\n\nChannel 1: Okay. I do see the receipt, but it doesn't really it doesn't list that. It just comes up with the receipt number, payment date, and the total.\n\nChannel 0: Yeah. So upon checking here, you select NBN twenty four months and the standard plan, which is $69.95 per month. That yeah. That is the basic one under for Linham Networks.\n\nChannel 1: Yep.\n\nChannel 0: So regarding the router, I'm not yet sure if our team has already send you one because usually we send the router via Australian post. But\n\nChannel 1: No. I\n\nChannel 0: I\n\nChannel 1: have\n\nChannel 0: have to cons\n\nChannel 1: to send a file.\n\nChannel 0: yeah. But I have to confirm whether they'll be sending it via Australian post or door to door within today.\n\nChannel 1: Okay.\n\nChannel 0: Okay. I'll get back to you I'll get back to you then for updates.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Okay. Thank you. Bye for now.\n\nChannel 1: Goodbye.","paragraphs":[{"sentences":[{"text":"Yes.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.15011604130268097},{"text":"Hello.","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.12868347764015198}],"sentiment":"neutral","sentiment_score":0.13939975947141647,"channel":1,"num_words":2,"start":0.24,"end":0.98},{"sentences":[{"text":"Yes.","start":1.8399999,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.17690834403038025},{"text":"Hello, Rachel.","start":2.1599998,"end":2.98,"sentiment":"neutral","sentiment_score":0.21132175624370575},{"text":"This is Maureen again from Airtel tech support.","start":3.1999998,"end":5.7,"sentiment":"neutral","sentiment_score":0.2760485801845789},{"text":"Just wanted to confirm as well if you already have the router, the one that we 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correct?","start":92.759995,"end":93.579994,"sentiment":"neutral","sentiment_score":0.05564473569393158}],"sentiment":"neutral","sentiment_score":0.035031825924913086,"channel":0,"num_words":15,"start":83.785,"end":93.579994},{"sentences":[{"text":"Yes.","start":98.604996,"end":99.104996,"sentiment":"neutral","sentiment_score":0.08755581080913544}],"sentiment":"neutral","sentiment_score":0.08755581080913544,"channel":1,"num_words":1,"start":98.604996,"end":99.104996},{"sentences":[{"text":"Yeah.","start":100.6,"end":100.965,"sentiment":"neutral","sentiment_score":0.096892848610878},{"text":"So the twenty four month contract includes a free router, which you'll be needing to establish a connection at your area.","start":101.284996,"end":109.384995,"sentiment":"neutral","sentiment_score":0.12832897156476974}],"sentiment":"neutral","sentiment_score":0.12690005688504738,"channel":0,"num_words":22,"start":100.6,"end":109.384995},{"sentences":[{"text":"And where do I find 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the installer was letting me know the ETA, the arrival time.","start":165.735,"end":169.835,"sentiment":"neutral","sentiment_score":0.03933536602805058}],"sentiment":"neutral","sentiment_score":0.04093859831874187,"channel":1,"num_words":13,"start":165.335,"end":169.835},{"sentences":[{"text":"Okay.","start":171.65,"end":172.15,"sentiment":"neutral","sentiment_score":0.005217531695961952},{"text":"So I'll just escalate this the router to our provisioning team, then I'll get back to you once it's confirmed.","start":172.45,"end":182.90501,"sentiment":"neutral","sentiment_score":0.16525017581880092},{"text":"Because the twenty four month contract includes a free router, so you should get a y Wi Fi six k seven dual band router for establishing the connection.","start":183.365,"end":195.0,"sentiment":"neutral","sentiment_score":0.32273136185748236},{"text":"Sorry?","start":197.24,"end":197.74,"sentiment":"neutral","sentiment_score":-0.026026993989944455}],"sentiment":"neutral","sentiment_score":0.24641344372183085,"channel":0,"num_words":50,"start":171.65,"end":197.74},{"sentences":[{"text":"I would just have to check if it is it's on a for a twelve month or a twenty four.","start":198.14,"end":203.04,"sentiment":"neutral","sentiment_score":-0.06986573971807956}],"sentiment":"neutral","sentiment_score":-0.06986573971807956,"channel":1,"num_words":20,"start":198.14,"end":203.04},{"sentences":[{"text":"Okay.","start":204.92,"end":205.42,"sentiment":"neutral","sentiment_score":-0.006505204364657402}],"sentiment":"neutral","sentiment_score":-0.006505204364657402,"channel":0,"num_words":1,"start":204.92,"end":205.42},{"sentences":[{"text":"Isn't it listed?","start":206.38,"end":208.24,"sentiment":"neutral","sentiment_score":-0.011173026636242867},{"text":"So the monthly charge period is for the January 1.","start":208.46,"end":211.68,"sentiment":"neutral","sentiment_score":-0.013716108165681362},{"text":"Oh, wait.","start":211.755,"end":216.11375,"sentiment":"neutral","sentiment_score":-0.0029977820813655853},{"text":"Hold on.","start":219.4725,"end":223.83125,"sentiment":"neutral","sentiment_score":-0.012685023713856936},{"text":"Where do I find it?","start":232.55,"end":233.67,"sentiment":"neutral","sentiment_score":-0.024138855561614037}],"sentiment":"neutral","sentiment_score":-0.014670002316548065,"channel":1,"num_words":22,"start":206.38,"end":233.67},{"sentences":[{"text":"Because it's not on the invoice.","start":233.67,"end":235.13,"sentiment":"neutral","sentiment_score":-0.050218451768159866}],"sentiment":"neutral","sentiment_score":-0.050218451768159866,"channel":1,"num_words":6,"start":233.67,"end":235.13},{"sentences":[{"text":"Can you see the order receipt after you order sign up for the service, like a confirmation?","start":238.69499,"end":245.67499,"sentiment":"neutral","sentiment_score":0.011472999173052171}],"sentiment":"neutral","sentiment_score":0.011472999173052171,"channel":0,"num_words":17,"start":238.69499,"end":245.67499},{"sentences":[{"text":"Okay.","start":252.57,"end":252.81,"sentiment":"neutral","sentiment_score":0.004464751109480858},{"text":"I do see the receipt, but it doesn't really it doesn't list that.","start":252.81,"end":259.71,"sentiment":"neutral","sentiment_score":-0.038851114276510015},{"text":"It just comes up with the receipt number, payment date, and the 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Networks.","start":280.54,"end":283.92,"sentiment":"neutral","sentiment_score":0.08263655834727818}],"sentiment":"neutral","sentiment_score":0.07328868873657719,"channel":0,"num_words":31,"start":266.605,"end":283.92},{"sentences":[{"text":"Yep.","start":284.80002,"end":285.30002,"sentiment":"neutral","sentiment_score":0.06602337211370468}],"sentiment":"neutral","sentiment_score":0.06602337211370468,"channel":1,"num_words":1,"start":284.80002,"end":285.30002},{"sentences":[{"text":"So regarding the router, I'm not yet sure if our team has already send you one because usually we send the router via Australian 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The representative explains that the router includes a free router and a twenty four month contract, but they need to confirm if the installer has sent it to Rachel's email. The representative will escalate the issue to their provisioning team and get back to Rachel with updates."},"intents":{"segments":[{"text":"Just wanted to confirm as well if you already have the router, the one that we provided. Yep.","start_word":13,"end_word":30,"intents":[{"intent":"Confirm router setup","confidence_score":0.013543758}]},{"text":"Just wanted to confirm as well if you already have the router, the one that we provided. Yep. Sorry?","start_word":13,"end_word":31,"intents":[{"intent":"Find router link","confidence_score":0.0019368584}]},{"text":"May I know the email? What is the email? What does the email say? Yeah.","start_word":118,"end_word":132,"intents":[{"intent":"Verify email","confidence_score":0.053347863}]},{"text":"So I'll update or forward this to our provisioning team for them to send you their router. Sorry.","start_word":191,"end_word":208,"intents":[{"intent":"Update router to provisioning team","confidence_score":0.35875794}]},{"text":"I think the install installer is calling me. I'll just call you back. Azeri?","start_word":209,"end_word":222,"intents":[{"intent":"Call back installer","confidence_score":0.19779846}]},{"text":"Because the twenty four month contract includes a free router, so you should get a y Wi Fi six k seven dual band router for establishing the connection. Sorry?","start_word":266,"end_word":294,"intents":[{"intent":"Confirm router status","confidence_score":0.020648923}]}]},"sentiments":{"segments":[{"text":"Yes. Hello. Yes. Hello, Rachel. This is Maureen again from Airtel tech support.","start_word":0,"end_word":12,"sentiment":"neutral","sentiment_score":0.23002517223358152},{"text":"Just wanted to confirm as well if you already have the router, the one that we provided.","start_word":13,"end_word":29,"sentiment":"positive","sentiment_score":0.36243125796318054},{"text":"Yep. Sorry? Just wanted to confirm as well if do you already have the router? If I already have the what? Router, the equipment for the Internet connection? As in delivered to me? Or because I just all I have is just what was already installed into the apartment. Okay. There's no one send you the router? I'm not too sure. Okay. Have you spoke with other representative before from Airtel as well? No. All I have is just, like, the email that you guys sent me. Okay. May I know the email? What is the email? What does the email say? Yeah. It just provides, like, a link to the portal, my login and my password. Okay. Because upon checking your account, you ordered twenty four month contract. Is that correct? Yes. Yeah. So the twenty four month contract includes a free router, which you'll be needing to establish a connection at your area. And where do I find that? So I'll update or forward this to our provisioning team for them to send you their router. Sorry.","start_word":30,"end_word":208,"sentiment":"neutral","sentiment_score":-0.005518146324902773},{"text":"I think the install installer is calling me.","start_word":209,"end_word":216,"sentiment":"negative","sentiment_score":-0.3571714460849762},{"text":"I'll just call you back. Azeri? Mhmm. Sorry. Just one moment. Sure. Hello? Yes. Hello? Yep. So the installer was letting me know the ETA, the arrival time. Okay. So I'll just escalate this the router to our provisioning team, then I'll get back to you once it's confirmed. Because the twenty four month contract includes a free router, so you should get a y Wi Fi six k seven dual band router for establishing the connection. Sorry? I would just have to check if it is it's on a for a twelve month or a twenty four. Okay. Isn't it listed? So the monthly charge period is for the January 1. Oh, wait. Hold on. Where do I find it? Because it's not on the invoice. Can you see the order receipt after you order sign up for the service, like a confirmation? Okay. I do see the receipt, but it doesn't really it doesn't list that. It just comes up with the receipt number, payment date, and the total. Yeah. So upon checking here, you select NBN twenty four months and the standard plan, which is $69.95 per month. That yeah. That is the basic one under for Linham Networks. Yep. So regarding the router, I'm not yet sure if our team has already send you one because usually we send the router via Australian post. But No. I I have have to cons to send a file. yeah. But I have to confirm whether they'll be sending it via Australian post or door to door within today. Okay. Okay. I'll get back to you I'll get back to you then for updates. Okay.","start_word":217,"end_word":492,"sentiment":"neutral","sentiment_score":0.03974951231393261},{"text":"Thank you. Okay. Thank you.","start_word":493,"end_word":497,"sentiment":"positive","sentiment_score":0.4667050838470459},{"text":"Bye for now. Goodbye.","start_word":498,"end_word":501,"sentiment":"neutral","sentiment_score":0.0713665783405304}],"average":{"sentiment":"neutral","sentiment_score":0.03817712214955112}}}}