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Hang on. Let me just check your account. Yeah. Can I have your address full name, please? Mhmm. Okay. Hang on. Hello, Huifeng? Yes. May I know again the speed that you're getting? Mhmm. You're only getting a download of 10 and upload of 10? Both 10? Okay. I see. May I know how many devices connected to the Wi Fi right now? Maybe that's the reason why Yes. Multiple devices connect. I'm sorry. How many? So only two devices are connected? Okay. I see. So okay. So right now, there is five devices connected. Am I right? Good. Mhmm. Mhmm. Okay. Is it okay if we do a full power cycle with the router? So we did reboot the Internet on the on the network side. So for it to take effect, can we do a full power cycle? This often clears out any lingering connectivity issues. Sorry? Mhmm. Yeah. So there seems to be no issue with the speed as I'm checking it on our end, but we did network reboot. Can we do a full power cycle on the router for it to take effect? Yeah. Please unplug the router. Keep it unplugged for twenty minutes. And after that, plug it back in and check your Internet connection if the speed is still slow. Yeah. So Yeah. Okay. Yeah. So we did our reboot on our end, and for it to take effect, you need to full power cycle the router. So I'll note this step in your account. If the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed. If the issue is still there after the power cycle a full power cycle of the router, I'm going to ask the speed test screenshot for speed test result for us to further check if ever. Yeah. That's correct. Yeah. Just give us yeah. Just give us a callback then after you turn on, turn off the router for twenty minutes. Yeah. If the issue is still there for you to further escalate the issue. Mhmm. Okay. Yeah. Just turn off the router. Okay. Bye for now. 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Good morning. This is Maureen from Erdo tax support. How can I assist you today? Mhmm.\n\nOkay. May I know since when it happened? You're having a low Internet speed. Mhmm. Okay.\n\nMhmm. Okay. Hang on. Let me just check your account. Yeah.\n\nCan I have your address full name, please? Mhmm. Okay. Hang on. Hello, Huifeng?\n\nYes. May I know again the speed that you're getting? Mhmm. You're only getting a download of 10 and upload of 10? Both 10?\n\nOkay. I see. May I know how many devices connected to the Wi Fi right now? Maybe that's the reason why Yes. Multiple devices connect.\n\nI'm sorry. How many? So only two devices are connected? Okay. I see.\n\nSo okay. So right now, there is five devices connected. Am I right? Good. Mhmm.\n\nMhmm. Okay. Is it okay if we do a full power cycle with the router? So we did reboot the Internet on the on the network side. So for it to take effect, can we do a full power cycle?\n\nThis often clears out any lingering connectivity issues. Sorry? Mhmm. Yeah. So there seems to be no issue with the speed as I'm checking it on our end, but we did network reboot.\n\nCan we do a full power cycle on the router for it to take effect? Yeah. Please unplug the router. Keep it unplugged for twenty minutes. And after that, plug it back in and check your Internet connection if the speed is still slow.\n\nYeah. So Yeah. Okay. Yeah. So we did our reboot on our end, and for it to take effect, you need to full power cycle the router.\n\nSo I'll note this step in your account. If the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed. If the issue is still there after the power cycle a full power cycle of the router, I'm going to ask the speed test screenshot for speed test result for us to further check if ever. Yeah. That's correct.\n\nYeah. Just give us yeah. Just give us a callback then after you turn on, turn off the router for twenty minutes. Yeah. If the issue is still there for you to further escalate the issue.\n\nMhmm. Okay. Yeah. Just turn off the router. Okay.\n\nBye for now. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.10943051427602768},{"text":"Good morning.","start":2.3999999,"end":3.12,"sentiment":"neutral","sentiment_score":0.2977578192949295},{"text":"This is Maureen from Erdo tax support.","start":3.12,"end":5.94,"sentiment":"neutral","sentiment_score":0.3245031791073935},{"text":"How can I assist you today?","start":6.3999996,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.3324286788702011},{"text":"Mhmm.","start":34.79,"end":34.95,"sentiment":"neutral","sentiment_score":-0.0620960034430027}],"sentiment":"neutral","sentiment_score":0.2887614397879909,"num_words":17,"start":1.92,"end":34.95},{"sentences":[{"text":"Okay.","start":34.95,"end":35.45,"sentiment":"neutral","sentiment_score":-0.04396776109933853},{"text":"May I know since when it happened?","start":35.67,"end":37.53,"sentiment":"neutral","sentiment_score":-0.03797712842268603},{"text":"You're 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Huifeng?","start":136.125,"end":137.10501,"sentiment":"neutral","sentiment_score":0.016915716230869293}],"sentiment":"neutral","sentiment_score":0.009693460938121592,"num_words":14,"start":87.200005,"end":137.10501},{"sentences":[{"text":"Yes.","start":139.005,"end":139.505,"sentiment":"neutral","sentiment_score":0.012192300520837309},{"text":"May I know again the speed that you're getting?","start":139.88501,"end":143.4,"sentiment":"neutral","sentiment_score":-0.0018257711910539204},{"text":"Mhmm.","start":149.62,"end":150.12,"sentiment":"neutral","sentiment_score":-0.06805004924535751},{"text":"You're only getting a download of 10 and upload of 10?","start":158.715,"end":163.69499,"sentiment":"neutral","sentiment_score":-0.10808822783556851},{"text":"Both 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My name is, and kindly I have some questions about my Internet speed. It seems very slow, and my current my current plan is super. And but the the the I I I just passed the download. It's it's very slow. So can you check it? Yes. Yeah. Just the Internet speed is very slow because sometimes someone opens a website or some app. App is very slow, and I just tested the Internet speed. It seems my plan is about 140 MPVs. And the the test seems only the 10 MPVs for the download. So it's very slow. So I just want to check if something wrong with it or some issues. Yeah. So do do you need my address? You see, Yoonita Chan? Full name is Huipeng Xu, h u I t n g x u e. Wait. Hello? Yeah. This is the my plan is 140, and my testing based on the the in my test is about a ten ten ten. Upload. Yes. Yes. Yeah. It's a multiple one. Yeah. Multiple devices connected. It's about yeah. But people is only two people use it. Only two people use it, but four devices would be four to five. Only two devices. I think two or three devices use the Internet at the same time. Should be. I'm not not too sure because our phones and the laptop are connected. So, yeah, it's it's about five. Sometimes it's holding four or five at the same time. So, you mean, some connecting issues for that? It's like I need to reboot some the the Wi Fi devices? Or so what should I do? Can can you say again? So I need to release some connection? Yeah. Okay. So okay. Yeah. Yeah. Yeah. Got it. Yeah. Because, personally, I you need I think, personally, it's okay. The speed is okay. But, currently, especially within a few weeks, it's very slow. Yeah. I will try it. Okay. Okay. Oh, okay. So you were from your end to to reboot the the the Internet. Right? Oh, okay. Yeah. Yeah. That's that's that's good. And, yeah, I can test it again after after reconnect it. Okay. Yeah. Yeah. Okay. Thanks. Yep. Okay. Yeah. Yeah. We'll we'll do that, and they will check it. K. Yeah. Okay. Thank you. 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My name is, and kindly I have some questions about my Internet speed. It seems very slow, and my current my current plan is super. And but the the the I I I just passed the download. It's it's very slow.\n\nSo can you check it? Yes. Yeah. Just the Internet speed is very slow because sometimes someone opens a website or some app. App is very slow, and I just tested the Internet speed.\n\nIt seems my plan is about 140 MPVs. And the the test seems only the 10 MPVs for the download. So it's very slow. So I just want to check if something wrong with it or some issues. Yeah.\n\nSo do do you need my address? You see, Yoonita Chan? Full name is Huipeng Xu, h u I t n g x u e. Wait. Hello?\n\nYeah. This is the my plan is 140, and my testing based on the the in my test is about a ten ten ten. Upload. Yes. Yes.\n\nYeah. It's a multiple one. Yeah. Multiple devices connected. It's about yeah.\n\nBut people is only two people use it. Only two people use it, but four devices would be four to five. Only two devices. I think two or three devices use the Internet at the same time. Should be.\n\nI'm not not too sure because our phones and the laptop are connected. So, yeah, it's it's about five. Sometimes it's holding four or five at the same time. So, you mean, some connecting issues for that? It's like I need to reboot some the the Wi Fi devices?\n\nOr so what should I do? Can can you say again? So I need to release some connection? Yeah. Okay.\n\nSo okay. Yeah. Yeah. Yeah. Got it.\n\nYeah. Because, personally, I you need I think, personally, it's okay. The speed is okay. But, currently, especially within a few weeks, it's very slow. Yeah.\n\nI will try it. Okay. Okay. Oh, okay. So you were from your end to to reboot the the the Internet.\n\nRight? Oh, okay. Yeah. Yeah. That's that's that's good.\n\nAnd, yeah, I can test it again after after reconnect it. Okay. Yeah. Yeah. Okay.\n\nThanks. Yep. Okay. Yeah. Yeah.\n\nWe'll we'll do that, and they will check it. K. Yeah. Okay. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Morning.","start":9.12,"end":9.599999,"sentiment":"neutral","sentiment_score":0.022011470049619675},{"text":"My name is, and kindly I have some questions about my Internet speed.","start":9.599999,"end":17.385,"sentiment":"neutral","sentiment_score":-0.0014061306674893086},{"text":"It seems very slow, and my current my current plan is super.","start":17.525,"end":26.265,"sentiment":"negative","sentiment_score":-0.45287221670150757},{"text":"And but the the the I I I just passed the download.","start":26.645,"end":30.29,"sentiment":"neutral","sentiment_score":-0.25916415080428123},{"text":"It's it's very slow.","start":30.29,"end":32.21,"sentiment":"negative","sentiment_score":-0.4936382472515106}],"sentiment":"neutral","sentiment_score":-0.25036327685007737,"num_words":42,"start":9.12,"end":32.21},{"sentences":[{"text":"So can you check it?","start":32.21,"end":33.51,"sentiment":"neutral","sentiment_score":-0.1657491698861122},{"text":"Yes.","start":41.17,"end":41.67,"sentiment":"neutral","sentiment_score":-0.08262085914611816},{"text":"Yeah.","start":43.565,"end":43.885002,"sentiment":"neutral","sentiment_score":-0.12111695855855942},{"text":"Just the Internet speed is very slow because sometimes someone opens a website or some app.","start":43.885002,"end":50.225,"sentiment":"negative","sentiment_score":-0.35250409226864576},{"text":"App is very slow, and I just tested the Internet speed.","start":50.364998,"end":55.565,"sentiment":"negative","sentiment_score":-0.3735495832833377}],"sentiment":"neutral","sentiment_score":-0.3171057223397143,"num_words":34,"start":32.21,"end":55.565},{"sentences":[{"text":"It seems my plan is about 140 MPVs.","start":55.565,"end":61.04,"sentiment":"neutral","sentiment_score":-0.2908255457878113},{"text":"And the the test seems only the 10 MPVs for the download.","start":61.420002,"end":67.04,"sentiment":"neutral","sentiment_score":-0.33192454278469086},{"text":"So it's very slow.","start":68.14,"end":69.42,"sentiment":"negative","sentiment_score":-0.47307606786489487},{"text":"So I just want to check if something wrong with it or some issues.","start":69.42,"end":74.775,"sentiment":"negative","sentiment_score":-0.3675006649323872},{"text":"Yeah.","start":80.835,"end":81.335,"sentiment":"neutral","sentiment_score":0.016099534928798676}],"sentiment":"negative","sentiment_score":-0.34181828013597393,"num_words":39,"start":55.565,"end":81.335},{"sentences":[{"text":"So do do you need my address?","start":83.395,"end":85.095,"sentiment":"neutral","sentiment_score":0.010498573338346822},{"text":"You see, Yoonita Chan?","start":86.435,"end":88.4,"sentiment":"neutral","sentiment_score":0.017548468662425876},{"text":"Full name is Huipeng Xu, h u I t n g x u e.","start":90.380005,"end":94.96,"sentiment":"neutral","sentiment_score":0.004248362566743579},{"text":"Wait.","start":108.325,"end":108.825,"sentiment":"neutral","sentiment_score":0.003663244657218456},{"text":"Hello?","start":137.85501,"end":138.35501,"sentiment":"neutral","sentiment_score":0.010759669356048107}],"sentiment":"neutral","sentiment_score":0.008058662146881775,"num_words":27,"start":83.395,"end":138.35501},{"sentences":[{"text":"Yeah.","start":145.54,"end":145.86,"sentiment":"neutral","sentiment_score":-0.01866469904780388},{"text":"This is the my plan is 140, and my testing based on the the in my test is about a ten ten ten.","start":145.86,"end":156.945,"sentiment":"neutral","sentiment_score":-0.10317274984782157},{"text":"Upload.","start":163.245,"end":163.745,"sentiment":"neutral","sentiment_score":-0.04612362012267113},{"text":"Yes.","start":164.365,"end":164.865,"sentiment":"neutral","sentiment_score":-0.016069427132606506},{"text":"Yes.","start":167.3,"end":167.8,"sentiment":"neutral","sentiment_score":-0.015118680894374847}],"sentiment":"neutral","sentiment_score":-0.09144258050730934,"num_words":27,"start":145.54,"end":167.8},{"sentences":[{"text":"Yeah.","start":177.86,"end":178.18,"sentiment":"neutral","sentiment_score":0.04656868427991867},{"text":"It's a multiple one.","start":178.18,"end":181.995,"sentiment":"neutral","sentiment_score":0.03762983763590455},{"text":"Yeah.","start":182.375,"end":182.61499,"sentiment":"neutral","sentiment_score":0.035996146500110626},{"text":"Multiple devices connected.","start":182.61499,"end":184.155,"sentiment":"neutral","sentiment_score":0.029602663591504097},{"text":"It's about yeah.","start":184.855,"end":187.415,"sentiment":"neutral","sentiment_score":0.022160104165474575}],"sentiment":"neutral","sentiment_score":0.03236437371621529,"num_words":12,"start":177.86,"end":187.415},{"sentences":[{"text":"But people is only two people use it.","start":187.415,"end":190.155,"sentiment":"neutral","sentiment_score":-0.010157311451621354},{"text":"Only two people use it, but four devices would be four to five.","start":194.94,"end":199.6,"sentiment":"neutral","sentiment_score":-0.009016725736168714},{"text":"Only two devices.","start":204.89499,"end":206.03499,"sentiment":"neutral","sentiment_score":-0.004421607901652654},{"text":"I think two or three devices use the Internet at the same time.","start":206.17499,"end":210.515,"sentiment":"neutral","sentiment_score":0.0028396657166572716},{"text":"Should be.","start":220.56001,"end":221.12001,"sentiment":"neutral","sentiment_score":0.06853628903627396}],"sentiment":"neutral","sentiment_score":-0.0009680132692058881,"num_words":39,"start":187.415,"end":221.12001},{"sentences":[{"text":"I'm not not too sure because our phones and the laptop are connected.","start":221.12001,"end":225.46,"sentiment":"neutral","sentiment_score":-0.029187425684470397},{"text":"So, yeah, it's it's about five.","start":226.16,"end":229.54001,"sentiment":"neutral","sentiment_score":-0.02359032103170951},{"text":"Sometimes it's holding four or five at the same time.","start":230.8,"end":234.34001,"sentiment":"neutral","sentiment_score":-0.07093713581562042},{"text":"So, you mean, some connecting issues for that?","start":256.56,"end":260.4,"sentiment":"neutral","sentiment_score":-0.05871533462777734},{"text":"It's like I need to reboot some the the Wi Fi devices?","start":260.4,"end":266.545,"sentiment":"neutral","sentiment_score":-0.1428186825166146}],"sentiment":"neutral","sentiment_score":-0.06967136092788102,"num_words":49,"start":221.12001,"end":266.545},{"sentences":[{"text":"Or so what should I do?","start":269.165,"end":271.645,"sentiment":"neutral","sentiment_score":-0.1065220224360625},{"text":"Can can you say again?","start":271.645,"end":272.785,"sentiment":"neutral","sentiment_score":-0.06259947121143342},{"text":"So I need to release some connection?","start":272.925,"end":275.425,"sentiment":"neutral","sentiment_score":-0.05388874986342022},{"text":"Yeah.","start":286.47,"end":286.97,"sentiment":"neutral","sentiment_score":0.10514385998249054},{"text":"Okay.","start":291.51,"end":292.01,"sentiment":"neutral","sentiment_score":0.07855217158794403}],"sentiment":"neutral","sentiment_score":-0.057282735407352445,"num_words":20,"start":269.165,"end":292.01},{"sentences":[{"text":"So okay.","start":292.615,"end":299.835,"sentiment":"neutral","sentiment_score":0.041807012632489204},{"text":"Yeah.","start":307.24,"end":307.56,"sentiment":"neutral","sentiment_score":-0.01599465124309063},{"text":"Yeah.","start":307.56,"end":307.8,"sentiment":"neutral","sentiment_score":-0.015016796067357063},{"text":"Yeah.","start":307.8,"end":308.3,"sentiment":"neutral","sentiment_score":-0.00024952739477157593},{"text":"Got it.","start":308.68,"end":309.4,"sentiment":"neutral","sentiment_score":0.0451497957110405}],"sentiment":"neutral","sentiment_score":0.02037894885454859,"num_words":7,"start":292.615,"end":309.4},{"sentences":[{"text":"Yeah.","start":309.4,"end":309.63998,"sentiment":"neutral","sentiment_score":0.011394649744033812},{"text":"Because, personally, I you need I think, personally, it's okay.","start":309.63998,"end":315.56,"sentiment":"neutral","sentiment_score":-0.06898296251893044},{"text":"The speed is okay.","start":315.56,"end":316.75998,"sentiment":"neutral","sentiment_score":-0.026668629609048367},{"text":"But, currently, especially within a few weeks, it's very slow.","start":316.75998,"end":321.18,"sentiment":"negative","sentiment_score":-0.43049946129322053},{"text":"Yeah.","start":322.245,"end":322.60498,"sentiment":"neutral","sentiment_score":-0.077558234333992}],"sentiment":"neutral","sentiment_score":-0.19875624389029467,"num_words":26,"start":309.4,"end":322.60498},{"sentences":[{"text":"I will try it.","start":322.60498,"end":327.075,"sentiment":"neutral","sentiment_score":-0.016714338678866625},{"text":"Okay.","start":341.58,"end":342.08,"sentiment":"neutral","sentiment_score":-0.016019051894545555},{"text":"Okay.","start":359.485,"end":359.645,"sentiment":"neutral","sentiment_score":0.03545994684100151},{"text":"Oh, okay.","start":359.645,"end":360.525,"sentiment":"neutral","sentiment_score":0.05247368477284908},{"text":"So you were from your end to to reboot the the the Internet.","start":360.525,"end":368.77,"sentiment":"neutral","sentiment_score":0.04251635461472548}],"sentiment":"neutral","sentiment_score":0.02905921522705328,"num_words":21,"start":322.60498,"end":368.77},{"sentences":[{"text":"Right?","start":368.83,"end":369.33,"sentiment":"neutral","sentiment_score":0.06117716431617737},{"text":"Oh, okay.","start":371.55,"end":372.03,"sentiment":"neutral","sentiment_score":0.13023491948843002},{"text":"Yeah.","start":372.03,"end":372.27,"sentiment":"neutral","sentiment_score":0.15287509560585022},{"text":"Yeah.","start":372.27,"end":372.77,"sentiment":"neutral","sentiment_score":0.2026078999042511},{"text":"That's that's that's good.","start":373.15,"end":374.61,"sentiment":"positive","sentiment_score":0.3707449436187744}],"sentiment":"neutral","sentiment_score":0.24001219703091514,"num_words":9,"start":368.83,"end":374.61},{"sentences":[{"text":"And, yeah, I can test it again after after reconnect it.","start":374.75,"end":379.25,"sentiment":"neutral","sentiment_score":0.11835548146204515},{"text":"Okay.","start":387.505,"end":388.005,"sentiment":"neutral","sentiment_score":0.05287659540772438},{"text":"Yeah.","start":388.14502,"end":388.465,"sentiment":"neutral","sentiment_score":0.0538184680044651},{"text":"Yeah.","start":388.465,"end":388.965,"sentiment":"neutral","sentiment_score":0.059606049209833145},{"text":"Okay.","start":389.745,"end":390.225,"sentiment":"neutral","sentiment_score":0.06479901075363159}],"sentiment":"neutral","sentiment_score":0.10220069463054339,"num_words":15,"start":374.75,"end":390.225},{"sentences":[{"text":"Thanks.","start":390.225,"end":390.725,"sentiment":"neutral","sentiment_score":0.15959496796131134},{"text":"Yep.","start":393.98502,"end":394.48502,"sentiment":"neutral","sentiment_score":0.057282596826553345},{"text":"Okay.","start":395.80002,"end":396.30002,"sentiment":"neutral","sentiment_score":0.06497971713542938},{"text":"Yeah.","start":396.68002,"end":396.92,"sentiment":"neutral","sentiment_score":0.0792459100484848},{"text":"Yeah.","start":396.92,"end":397.24002,"sentiment":"neutral","sentiment_score":0.10466985404491425}],"sentiment":"neutral","sentiment_score":0.09315460920333862,"num_words":5,"start":390.225,"end":397.24002},{"sentences":[{"text":"We'll we'll do that, and they will check it.","start":397.24002,"end":399.90002,"sentiment":"neutral","sentiment_score":0.12256955355405807},{"text":"K.","start":400.92,"end":401.42,"sentiment":"neutral","sentiment_score":0.04009237140417099},{"text":"Yeah.","start":403.40002,"end":403.90002,"sentiment":"neutral","sentiment_score":0.1480688452720642},{"text":"Okay.","start":405.08002,"end":405.58002,"sentiment":"positive","sentiment_score":0.4480078220367432},{"text":"Thank you.","start":406.04,"end":406.84003,"sentiment":"positive","sentiment_score":0.795661062002182}],"sentiment":"neutral","sentiment_score":0.23790122462170465,"num_words":14,"start":397.24002,"end":406.84003},{"sentences":[{"text":"Bye.","start":406.84003,"end":407.34003,"sentiment":"neutral","sentiment_score":-0.0840998962521553}],"sentiment":"neutral","sentiment_score":-0.0840998962521553,"num_words":1,"start":406.84003,"end":407.34003}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Erdo tax support. How can I assist you today?\n\nChannel 1: Morning. My name is, and kindly I have some questions about my Internet speed. It seems very slow, and my current my current plan is super. And but the the the I I I just passed the download. It's it's very slow.\n\nSo can you check it?\n\nChannel 0: Mhmm. Okay. May I know since when it happened? You're having a low Internet speed.\n\nChannel 1: Yes. Yeah. Just the Internet speed is very slow because sometimes someone opens\n\nChannel 0: Mhmm.\n\nChannel 1: a website or some app. App is very slow, and I just tested the Internet speed. It seems my plan is about 140 MPVs. And the the test seems only the 10 MPVs for the download. So it's very slow.\n\nSo I just want to check if something wrong with it or some issues.\n\nChannel 0: Okay. Mhmm. Okay. Hang on. Let me just check your account.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: So do do you need my address? You see,\n\nChannel 0: Can\n\nChannel 1: Yoonita\n\nChannel 0: I have your\n\nChannel 1: Chan?\n\nChannel 0: address full name, please?\n\nChannel 1: Full name is Huipeng Xu, h u I t n g x u e.\n\nChannel 0: Mhmm. Okay. Hang on.\n\nChannel 1: Wait.\n\nChannel 0: Hello, Huifeng?\n\nChannel 1: Hello?\n\nChannel 0: Yes. May I know again the speed that you're getting?\n\nChannel 1: Yeah. This is the my plan is 140, and\n\nChannel 0: Mhmm.\n\nChannel 1: my testing based on the the in my test is about a ten ten ten.\n\nChannel 0: You're only getting a download of 10 and upload of 10?\n\nChannel 1: Upload. Yes.\n\nChannel 0: Both 10?\n\nChannel 1: Yes.\n\nChannel 0: Okay. I see. May I know how many devices connected to the Wi Fi right now? Maybe that's the reason why\n\nChannel 1: Yeah. It's\n\nChannel 0: Yes.\n\nChannel 1: a\n\nChannel 0: Multiple devices connect.\n\nChannel 1: multiple one. Yeah. Multiple devices connected. It's about yeah.\n\nChannel 0: I'm\n\nChannel 1: But\n\nChannel 0: sorry.\n\nChannel 1: people\n\nChannel 0: How\n\nChannel 1: is\n\nChannel 0: many?\n\nChannel 1: only two people use it.\n\nChannel 0: So only two devices are connected?\n\nChannel 1: Only two people use it, but four devices would be four to five.\n\nChannel 0: Okay. I see.\n\nChannel 1: Only two devices. I think two or three devices use the Internet at\n\nChannel 0: So\n\nChannel 1: the same time.\n\nChannel 0: okay. So right now, there is five devices connected. Am I right?\n\nChannel 1: Should be. I'm not not too sure because our phones\n\nChannel 0: Good.\n\nChannel 1: and the laptop are connected. So,\n\nChannel 0: Mhmm.\n\nChannel 1: yeah, it's it's about five. Sometimes it's holding four or five at the same time.\n\nChannel 0: Mhmm. Okay. Is it okay if we do a full power cycle with the router? So we did reboot the Internet on the on the network side. So for it to take effect, can we do a full power cycle?\n\nThis often clears out any lingering connectivity issues.\n\nChannel 1: So, you mean, some connecting issues for that? It's like I need to reboot some the the Wi Fi devices?\n\nChannel 0: Sorry?\n\nChannel 1: Or\n\nChannel 0: Mhmm.\n\nChannel 1: so what should I do? Can can you say again? So I need to release some connection?\n\nChannel 0: Yeah. So there seems to be no issue with the speed as I'm checking it on our end, but we did network reboot. Can we do a\n\nChannel 1: Yeah.\n\nChannel 0: full power cycle on the router for it to take effect?\n\nChannel 1: Okay. So\n\nChannel 0: Yeah. Please unplug the router. Keep it unplugged for twenty minutes. And\n\nChannel 1: okay.\n\nChannel 0: after that, plug it back in and check your Internet connection if the speed is still slow.\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Got\n\nChannel 0: So\n\nChannel 1: it. Yeah. Because, personally, I you need I think, personally, it's okay. The speed is okay. But, currently, especially within a few weeks, it's very slow.\n\nYeah. I\n\nChannel 0: Yeah.\n\nChannel 1: will\n\nChannel 0: Okay. Yeah. So we did\n\nChannel 1: try it.\n\nChannel 0: our reboot on our end, and for it to take effect, you need to full power cycle the router. So I'll note this step in your account. If the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue\n\nChannel 1: Okay.\n\nChannel 0: with the next steps or escalate the issue if needed. If the issue is still there after the power cycle a full power cycle of the router, I'm going to ask the speed test screenshot for speed test result for us to further check if ever.\n\nChannel 1: Okay. Oh, okay. So you were from your end to to reboot the the the Internet. Right?\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: Oh, okay. Yeah. Yeah. That's that's that's good. And, yeah, I can test it again after\n\nChannel 0: Yeah.\n\nChannel 1: after reconnect\n\nChannel 0: Just give\n\nChannel 1: it.\n\nChannel 0: us yeah. Just give us a callback then after you turn on, turn off the router for twenty minutes.\n\nChannel 1: Okay. Yeah. Yeah.\n\nChannel 0: Yeah. If the\n\nChannel 1: Okay.\n\nChannel 0: issue is\n\nChannel 1: Thanks.\n\nChannel 0: still there for you to further escalate the issue.\n\nChannel 1: Yep.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. Yeah. We'll we'll do that, and they will check it.\n\nChannel 0: Yeah. Just\n\nChannel 1: K.\n\nChannel 0: turn off the router. Okay. Bye for\n\nChannel 1: Yeah.\n\nChannel 0: now. Thank you.\n\nChannel 1: Okay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.10943051427602768},{"text":"Good morning.","start":2.3999999,"end":3.12,"sentiment":"neutral","sentiment_score":0.2977578192949295},{"text":"This is Maureen from Erdo tax support.","start":3.12,"end":5.94,"sentiment":"neutral","sentiment_score":0.3245031791073935},{"text":"How can I assist you today?","start":6.3999996,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.3324286788702011}],"sentiment":"neutral","sentiment_score":0.310690029989928,"channel":0,"num_words":16,"start":1.92,"end":7.8599997},{"sentences":[{"text":"Morning.","start":9.12,"end":9.599999,"sentiment":"neutral","sentiment_score":0.022011470049619675},{"text":"My name is, and kindly I have some questions about my Internet speed.","start":9.599999,"end":17.385,"sentiment":"neutral","sentiment_score":-0.0014061306674893086},{"text":"It seems very slow, and my current my current plan is super.","start":17.525,"end":26.265,"sentiment":"negative","sentiment_score":-0.45287221670150757},{"text":"And but the the the I I I just passed the download.","start":26.645,"end":30.29,"sentiment":"neutral","sentiment_score":-0.25916415080428123},{"text":"It's it's very slow.","start":30.29,"end":32.21,"sentiment":"negative","sentiment_score":-0.4936382472515106}],"sentiment":"neutral","sentiment_score":-0.25036327685007737,"channel":1,"num_words":42,"start":9.12,"end":32.21},{"sentences":[{"text":"So can you check it?","start":32.21,"end":33.51,"sentiment":"neutral","sentiment_score":-0.1657491698861122}],"sentiment":"neutral","sentiment_score":-0.1657491698861122,"channel":1,"num_words":5,"start":32.21,"end":33.51},{"sentences":[{"text":"Mhmm.","start":34.79,"end":34.95,"sentiment":"neutral","sentiment_score":-0.0620960034430027},{"text":"Okay.","start":34.95,"end":35.45,"sentiment":"neutral","sentiment_score":-0.04396776109933853},{"text":"May I know since when it happened?","start":35.67,"end":37.53,"sentiment":"neutral","sentiment_score":-0.03797712842268603},{"text":"You're having a low Internet speed.","start":38.15,"end":40.295,"sentiment":"neutral","sentiment_score":-0.2382203390200933}],"sentiment":"neutral","sentiment_score":-0.12008171317478021,"channel":0,"num_words":15,"start":34.79,"end":40.295},{"sentences":[{"text":"Yes.","start":41.17,"end":41.67,"sentiment":"neutral","sentiment_score":-0.08262085914611816},{"text":"Yeah.","start":43.565,"end":43.885002,"sentiment":"neutral","sentiment_score":-0.12111695855855942},{"text":"Just the Internet speed is very slow because sometimes someone 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The representative asks the customer to power cycle the router and check the Internet connection, and notes that the issue may persist after a full power cycle. The customer is advised to call back if the issue persists."},"intents":{"segments":[{"text":"My name is, and kindly I have some questions about my Internet speed. It seems very slow, and my current my current plan is super. And but the the the I I I just passed the download. It's it's very slow. So can you check it?","start_word":17,"end_word":62,"intents":[{"intent":"Check internet speed","confidence_score":0.18827926}]},{"text":"after that, plug it back in and check your Internet connection if the speed is still slow. Yeah.","start_word":527,"end_word":544,"intents":[{"intent":"Check internet connection","confidence_score":0.38636142},{"intent":"Assist with internet connection issue","confidence_score":0.0002761393}]},{"text":"Because, personally, I you need I think, personally, it's okay. The speed is okay. But, currently, especially within a few weeks, it's very slow. Yeah.","start_word":551,"end_word":575,"intents":[{"intent":"Troubleshoot router usage","confidence_score":0.0000036463327}]},{"text":"with the next steps or escalate the issue if needed.","start_word":636,"end_word":645,"intents":[{"intent":"Escalate router issue","confidence_score":0.09978513}]},{"text":"If the issue is still there after the power cycle a full power cycle of the router, I'm going to ask the speed test screenshot for speed test result for us to further check if ever. Okay.","start_word":646,"end_word":682,"intents":[{"intent":"Request speed test screenshot","confidence_score":0.026941396}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Maureen from Erdo tax support. How can I assist you today? Morning. My name is, and kindly I have some questions about my Internet speed.","start_word":0,"end_word":29,"sentiment":"neutral","sentiment_score":0.1702410876750946},{"text":"It seems very slow, and my current my current plan is super.","start_word":30,"end_word":41,"sentiment":"negative","sentiment_score":-0.4440489113330841},{"text":"And but the the the I I I just passed the download.","start_word":42,"end_word":53,"sentiment":"neutral","sentiment_score":-0.26360154151916504},{"text":"It's it's very slow.","start_word":54,"end_word":57,"sentiment":"negative","sentiment_score":-0.4846276342868805},{"text":"So can you check it? Mhmm. Okay. May I know since when it happened? You're having a low Internet speed. Yes. Yeah. Just the Internet speed is very slow because sometimes someone opens Mhmm.","start_word":58,"end_word":91,"sentiment":"neutral","sentiment_score":-0.1864466369152069},{"text":"a website or some app. App is very slow, and I just tested the Internet speed.","start_word":92,"end_word":107,"sentiment":"negative","sentiment_score":-0.37615498900413513},{"text":"It seems my plan is about 140 MPVs. And the the test seems only the 10 MPVs for the download.","start_word":108,"end_word":127,"sentiment":"neutral","sentiment_score":-0.31118226051330566},{"text":"So it's very slow. So I just want to check if something wrong with it or some issues.","start_word":128,"end_word":145,"sentiment":"negative","sentiment_score":-0.39977386593818665},{"text":"Okay. Mhmm. Okay. Hang on. Let me just check your account. Yeah. Yeah. So do do you need my address? You see, Can Yoonita I have your Chan? address full name, please? Full name is Huipeng Xu, h u I t n g x u e. Mhmm. Okay. Hang on. Wait. Hello, Huifeng? Hello? Yes. May I know again the speed that you're getting? Yeah. This is the my plan is 140, and Mhmm. my testing based on the the in my test is about a ten ten ten. You're only getting a download of 10 and upload of 10? Upload. Yes. Both 10? Yes. Okay. I see. May I know how many devices connected to the Wi Fi right now? Maybe that's the reason why Yeah. It's Yes. a Multiple devices connect. multiple one. Yeah. Multiple devices connected. It's about yeah. I'm But sorry. people How is many? only two people use it. So only two devices are connected? Only two people use it, but four devices would be four to five. Okay. I see. Only two devices. I think two or three devices use the Internet at So the same time. okay. So right now, there is five devices connected. Am I right? Should be. I'm not not too sure because our phones Good. and the laptop are connected. So, Mhmm. yeah, it's it's about five. Sometimes it's holding four or five at the same time. Mhmm. Okay. Is it okay if we do a full power cycle with the router? So we did reboot the Internet on the on the network side. So for it to take effect, can we do a full power cycle? This often clears out any lingering connectivity issues. So, you mean, some connecting issues for that? It's like I need to reboot some the the Wi Fi devices? Sorry? Or Mhmm. so what should I do? Can can you say again? So I need to release some connection? Yeah. So there seems to be no issue with the speed as I'm checking it on our end, but we did network reboot. Can we do a Yeah. full power cycle on the router for it to take effect? Okay. So Yeah. Please unplug the router. Keep it unplugged for twenty minutes. And okay. after that, plug it back in and check your Internet connection if the speed is still slow. Yeah. Yeah. Yeah. Yeah. Got So it. Yeah. Because, personally, I you need I think, personally, it's okay. The speed is okay.","start_word":146,"end_word":564,"sentiment":"neutral","sentiment_score":-0.0025578341880248667},{"text":"But, currently, especially within a few weeks, it's very slow.","start_word":565,"end_word":574,"sentiment":"negative","sentiment_score":-0.4236815273761749},{"text":"Yeah. I Yeah. will Okay. Yeah. So we did try it. our reboot on our end, and for it to take effect, you need to full power cycle the router. So I'll note this step in your account. If the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue Okay. with the next steps or escalate the issue if needed. If the issue is still there after the power cycle a full power cycle of the router, I'm going to ask the speed test screenshot for speed test result for us to further check if ever. Okay. Oh, okay. So you were from your end to to reboot the the the Internet. Right? Yeah. That's correct. Oh, okay. Yeah. Yeah.","start_word":575,"end_word":705,"sentiment":"neutral","sentiment_score":-0.0012345350114628673},{"text":"That's that's that's good.","start_word":706,"end_word":709,"sentiment":"positive","sentiment_score":0.3713962435722351},{"text":"And, yeah, I can test it again after Yeah. after reconnect Just give it. us yeah. Just give us a callback then after you turn on, turn off the router for twenty minutes. Okay. Yeah. Yeah. Yeah. If the Okay. issue is Thanks. still there for you to further escalate the issue. Yep. Mhmm. Okay. Okay. Yeah. Yeah. We'll we'll do that, and they will check it. Yeah. Just K. turn off the router. Okay. Bye for Yeah. now.","start_word":710,"end_word":788,"sentiment":"neutral","sentiment_score":0.07694113999605179},{"text":"Thank you. Okay. Thank you. Bye.","start_word":789,"end_word":794,"sentiment":"positive","sentiment_score":0.5421749154726664}],"average":{"sentiment":"neutral","sentiment_score":-0.028335780944006052}}}}